Checklist Request for Change (RFC)

ITIL Process: ITIL V2 Service Support - Change Management

Checklist Category: Checklists for Change Management

Source: Checklist "Request for Change - RFC" ITIL Process Map V2

→ see also: Checklist RFC according to ITIL V3

An RFC comprises the following information:

Unique Change ID
Initiator of the RFC
Date of submission
Short description of the Change being applied for
Reason for the Change to be implemented (Business Case)
Effects upon:
- Business areas on the client-side
- IT Services
- IT Infrastructure components (CIs)
- Technology spectrum (is a new technology being introduced?)
Risks during the implementation of the Change
- Types of risk
- Counter-measures (e.g. reversion procedure)
Predicted/suggested time schedule for the implementation
Resources for the implementation
- Required personnel resources (from which areas?)
- Estimated work effort for the required personnel resources
- Necessary training measures
  - Users on the client-side
  - IT Employees
- Cost estimate
- Statement as to whether the costs are included in the planning of the budget