Capacity Management
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ITIL Version: ITIL Version 3 (ITIL V3)
Process Objective: To ensure that the capacity of IT services and the IT infrastructure is able to deliver the agreed service level targets in a cost effective and timely manner. Capacity Management considers all resources required to deliver the IT service, and plans for short, medium and long term business requirements.
Part of: Service Design
Process Owner: Capacity Manager
Contents |
[edit] ITIL V3 vs. ITIL V2: Capacity Management
- No major differences between ITIL V2 and ITIL V3
[edit] Sub-Processes of Capacity Management (ITIL V3)
- Business Capacity Management
- Process Objective: To translate business needs and plans into capacity and performance requirements for services and IT infrastructure, and to ensure that future capacity and performance needs can be fulfilled.
- Service Capacity Management
- Process Objective: To manage, control and predict the performance and capacity of operational services. This includes initiating proactive and reactive action to ensure that the performances and capacities of services meet their agreed targets.
- Component Capacity Management
- Process Objective: To manage, control and predict the performance, utilization and capacity of IT resources and individual IT components.
- Capacity Management Reporting
- Process Objective: To provide other Service Management processes and IT Management with information related to service and resource utilization and performance.
[edit] Capacity Management: KPIs
[edit] Roles within Capacity Management (ITIL V3)
- Capacity Manager (Process Owner)
