ITIL Implementation with Process Templates
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ITIL Reference Process Models
Aligning an IT organization with ITIL or obtaining an ISO 20000 certification invariably means translating the text-based, often academical content of the ITIL books into every-day business practices.
Developing clear-cut processes and activity flows and visualizing them in an easily understandable form requires a lot of expertise and effort.
Starting from existing process templates rather than from a white sheet of paper is a huge advantage: A standard ITIL Reference Process Model contains complete and professionally designed process diagrams for all standard ITIL processes.
A well-designed ITIL Reference Process Model supports an IT organization in all the necessary steps of a typical ITIL initiative:
- The graphical and navigable representation facilitates an understanding of the ITIL processes and their complex interrelationships.
- The various process models and the complementary project manual provide guidance on how to set up and carry out ITIL initiatives.
- Process design and documentation are done by adapting existing process templates to an IT organization's specific needs.
Example for an ITIL Reference Process Model: The ITIL® Process Map
The ITIL® Process Map is a complete ITIL Reference Process Model. It contains a complete set of process overviews and activity flows for IT Service Management according to ITIL.
The ITIL® Process Map is designed for use in all ITIL and ISO 20000 initiatives; it is available for the established ITIL Version 2 and for the new ITIL Version 3 (ITIL V3) on the most widely used Process Management platforms (e.g. Microsoft Visio™ or the ARIS Process Platform™):
- General information on the ITIL® Process Map
- Example: Contents of the ITIL® Process Map for Microsoft Visio™
