View source for Service Asset and Configuration Management

<itpmch><title>Service Asset and Configuration Management | IT Process Wiki</title>
<meta name="keywords" content="itil configuration management, service asset management, itil asset management, Service Asset and Configuration Management" />
<meta name="description" content="ITIL Service Asset and Configuration Management aims to maintain information about Configuration Items (CIs) required to deliver an IT service, including their relationships." />
<meta property="og:url" content="https://wiki.en.it-processmaps.com/index.php/Service_Asset_and_Configuration_Management" />
<meta property="og:title" content="Service Asset and Configuration Management | IT Process Wiki" />
<meta property="og:description" content="ITIL Service Asset and Configuration Management aims to maintain information about Configuration Items (CIs) required to deliver an IT service, including their relationships. Part of: Service Transition." />
<meta property="og:site_name" content="IT Process Wiki - the ITIL&#174; Wiki">
<meta property="og:type" content="article" /> 
<meta property="article:publisher" content="https://www.facebook.com/itprocessmaps" />
<meta property="fb:admins" content="100002035253209" />
<meta property="fb:admins" content="100002592864414" />
<meta property="og:image" content="https://wiki.en.it-processmaps.com/images/c/c6/Service-asset-and-configuration-management.jpg" />
<meta property="og:image:width" content="1200" />
<meta property="og:image:height" content="1200" />
<link href="https://plus.google.com/108613479011811316823/posts" rel="publisher" />
</itpmch>
<imagemap>
Image:ITIL-Wiki-de-es.jpg|right|DE - ES - Service Asset and Configuration Management|163px
rect 81 0 114 36 [https://wiki.de.it-processmaps.com/index.php/Service_Asset_and_Configuration_Management diese Seite auf Deutsch]
rect 115 0 163 36 [https://wiki.es.it-processmaps.com/index.php/ITIL_Activos_de_Servicio_y_Gestion_de_la_Configuracion esta página en español]
desc none
</imagemap>
<br style="clear:both;"/>

'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description">ITIL <i>Service Asset and Configuration Management</i> aims to maintain information about Configuration Items (CIs) required to deliver an IT service, including their relationships.</span></p>
<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Transition" title="ITIL Service Transition">Service Transition</a></html>

'''Process Owner''': [[Service Asset and Configuration Management#Configuration Manager|Configuration Manager]]

<p>&nbsp;</p>

==Process Description==

[[Image:Service-asset-and-configuration-management.jpg|right|thumb|500px|alt=ITIL Configuration Management|link=https://wiki.en.it-processmaps.com/index.php/File:Service-asset-and-configuration-management.jpg|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_service_asset_configuration_management_itilv3.pdf ITIL Service Asset & Configuration Management (.pdf)]]]
The activities and process objectives of ITIL Configuration Management are broadly identical in ITIL V3 and V2. Configuration Management according to ITIL V3 introduces the [[Service Asset and Configuration Management#CMS CMDB|Configuration Management System (CMS)]] as a logical data model, encompassing several [[Service Asset and Configuration Management#CMS CMDB|Configuration Management Databases (CMDB)]]. 

ITIL 2011 requires additional interfaces in Configuration Management, in line with the new structure of Service Transition processes. The process overview of [[Media:Service-asset-and-configuration-management.jpg|ITIL Configuration Management (.JPG)]] shows the key information flows (see fig. 1).

[[ITIL 4]] refers to Service Asset and Configuration Management as [[ITIL_4#Service_management_practices|service management practices]], and has renamed the practices to "IT Asset Management" and "Service Configuration Management".
<p style="clear:both;">&nbsp;</p>

==Sub-Processes==

<html><div itemscope="itemscope" itemtype="https://schema.org/ItemList"><!-- define schema.org/ItemList -->
<meta itemprop="itemListOrder" content="Ascending" />
<p><span itemprop="name" content="Configuration Management sub-processes:">These are the <strong class="selflink">ITIL Configuration Management</strong> sub-processes and their process objectives:</span>
</p>
<p><b><span id="ITIL_Configuration_Management_Identification" itemprop="itemListElement">Configuration Identification</span></b>
</p>
<ul><li itemprop="description">Process Objective: To define and maintain the underlying structure of the <a href="/index.php/Checklist_CMS_CMDB" title="Checklist CMS CMDB">CMS</a> (the Configuration Model), so that it is able to hold all information on <a href="/index.php/Service_Asset_and_Configuration_Management#CI" title="Service Asset and Configuration Management">Configuration Items (CIs)</a>. This includes specifying the attributes describing CI types and their sub-components, as well as determining their interrelationships.
</li></ul>
<p><b><span id="ITIL_Configuration_Management_Control" itemprop="itemListElement">Configuration Control</span></b>
</p>
<ul><li itemprop="description">Process Objective: To ensure that no <a href="/index.php/Service_Asset_and_Configuration_Management#CI" title="Service Asset and Configuration Management">Configuration Items</a> are added or modified without the required authorization, and that such modifications are adequately recorded in the <a href="/index.php/Service_Asset_and_Configuration_Management#CMS_CMDB" title="Service Asset and Configuration Management">CMS</a>.
</li><li><i>Note</i>: ITIL Configuration Control is mainly concerned with reviewing modifications to the <a href="/index.php/Service_Asset_and_Configuration_Management#CMS_CMDB" title="Service Asset and Configuration Management">Configuration Management System (CMS)</a>, to make sure the information stored in the CMS is complete and the modification was done by an authorized party. Other processes also support the objectives of Configuration Control: <a href="/index.php/Service_Asset_and_Configuration_Management#ITIL_Configuration_Management_Identification" title="Service Asset and Configuration Management">Configuration Identification</a> defines who is authorized to make certain changes to the CMS. In a broader sense, <a href="/index.php/Change_Management" title="Change Management">Change Management</a> and <a href="/index.php/Release_and_Deployment_Management" title="Release and Deployment Management">Release Management</a> with their defined procedures also help to ensure that no unauthorized changes occur.
</li></ul>
<p><b><span id="Configuration_Management_Audit" itemprop="itemListElement">Configuration Verification and Audit</span></b>
</p>
<ul><li itemprop="description">Process Objective: To perform regular checks, ensuring that the information contained in the <a href="/index.php/Service_Asset_and_Configuration_Management#CMS_CMDB" title="Service Asset and Configuration Management">CMS</a> is an exact representation of the <a href="/index.php/Service_Asset_and_Configuration_Management#CI" title="Service Asset and Configuration Management">Configuration Items (CIs)</a> actually installed in the live production environment.
</li></ul>
</div><!-- end of schema.org/ItemList --><p></html>

==Definitions==

<html><div itemscope="itemscope" itemtype="https://schema.org/ItemList"><!-- define schema.org/ItemList -->
<meta itemprop="itemListOrder" content="Ascending" />
<p><span itemprop="name">The following <a href="/index.php/ITIL_Glossary#ITIL_Glossary_A-Z" title="ITIL Glossary">ITIL terms and acronyms</a> (<i>information objects</i>) are used in the ITIL Configuration Management process to represent process outputs and inputs:</span>
</p>
<p><b><span id="Change_Request_to_CMS_Structure" itemprop="itemListElement">Change Request to CMS Structure</span></b>
</p>
<ul><li itemprop="description">A request from a Service Management process to change the CMS structure. This request is sent to <strong class="selflink">Configuration Management</strong> if new <a href="/index.php/Service_Asset_and_Configuration_Management#CI" title="Service Asset and Configuration Management">CIs</a> or attributes must be recorded but the <a href="/index.php/Service_Asset_and_Configuration_Management#CMS_CMDB" title="Service Asset and Configuration Management">CMS's</a> structure is not adequate for holding the new data.
</li></ul>
<p><b><span id="CMS_CMDB" itemprop="itemListElement">CMS/ CMDB</span></b>
</p>
<ul><li itemprop="description">The <i>Configuration Management System (CMS)</i> is a set of tools and data that is used for collecting, storing, managing, updating, analyzing and presenting data about all configuration items and their relationships. A CMS may manage more than one physical <i>Configuration Management Databases (CMDBs)</i>. Its underlying structure is defined by the Configuration Model, a logical model of the IT organization’s service assets. (See also: <a href="/index.php/Checklist_CMS_CMDB" title="Checklist CMS CMDB">ITIL Checklist CMS - CMDB</a>).
</li></ul>
<p><b><span id="CMS_Change_Policy" itemprop="itemListElement">CMS Change Policy</span></b>
</p>
<ul><li itemprop="description">A set of rules defining who is authorized to modify the structure and contents of the <a href="/index.php/Service_Asset_and_Configuration_Management#CMS_CMDB" title="Service Asset and Configuration Management">CMS</a>.
</li></ul>
<p><b><span id="Configuration_Audit_Report" itemprop="itemListElement">Configuration Audit Report</span></b>
</p>
<ul><li itemprop="description">A report summarizing the results of a <a href="/index.php/Service_Asset_and_Configuration_Management#Configuration_Management_Audit" title="Service Asset and Configuration Management">CMS audit</a>, highlighting revealed differences between CMS records and actually installed CIs.
</li></ul>
<p><b><span id="CI" itemprop="itemListElement">Configuration Item (CI)</span></b>
</p>
<ul><li itemprop="description">Configuration Items (CIs) can be of various types: the <a href="/index.php/Service_Asset_and_Configuration_Management#CMS_CMDB" title="Service Asset and Configuration Management">CMS</a> almost always covers services and IT infrastructure, but might also cover other item types like policies, project documentation, employees, suppliers, ... Configuration Items are characterized by their attributes (recorded in the CI's Configuration Record) and their relationships to other CIs.
</li></ul>
<p><b><span id="DML" itemprop="itemListElement">Definitive Media Library (DML)</span></b>
</p>
<ul><li itemprop="description">The Definitive Media Library (DML) is the secure logical library in which the definitive authorized versions of all media CIs are stored and protected. The DML typically consists of one or more software file-storage areas, as well as physical stores holding, for example, master copies on CD/DVD.
</li></ul>
</div><!-- end of schema.org/ItemList --><p></html>

==<span id="Checklists_.7C_KPIs">Templates | KPIs</span>==

<html>
<ul>
<li><a href="https://wiki.en.it-processmaps.com/index.php/ITIL_KPIs_Service_Transition#ITIL_KPIs_Service_Asset_and_Configuration_Management" title="ITIL KPIs Configuration Management">Key Performance Indicators (KPIs) Service Asset and Configuration Management</a></li>
<li><a href="https://wiki.en.it-processmaps.com/index.php/ITIL-Checklists#Configuration_Management">Configuration Management templates and checklists</a>:
<ul>
<li><a href="https://wiki.en.it-processmaps.com/index.php/Checklist_CMS_CMDB" title="CMS template - CMDB template">Checklist CMS - CMDB</a>, and</li>
<li><a href="https://wiki.en.it-processmaps.com/index.php/Checklist_CMDB_Audit_Protocol" title="CMDB Audit Protocol">CMDB Audit Protocol</a></li>
</ul></li>
</ul><p></html>

==Roles | Responsibilities==

'''<span id="Configuration Manager">Configuration Manager - Process Owner</span>'''
*The Configuration Manager is responsible for maintaining information about [[Service Asset and Configuration Management#CI|Configuration Items]] required to deliver IT services.
*To this end he maintains a logical model, containing the components of the IT infrastructure (CIs) and their associations.

<p>&nbsp;</p>

{| class="wikitable" style="background: white;"
|-
|+ style="background:#013b5e; color:#ffffff; font-size: 120%" colspan="3"|'''<span id="RACI-Matrix-Configuration-Management">Responsibility Matrix: ITIL Configuration Management</span>'''
|-
! style="background:#ffffee; width: 60%; text-align:center" | ITIL Role / Sub-Process
! style="background:#eeeeee; font-size: 90%" | [[Service Asset and Configuration Management#Configuration Manager|Configuration Manager]]
|-
|style="text-align:left;" |[[#ITIL Configuration Management Identification|Configuration Identification]]
| A[[Service Asset and Configuration Management#Accountable|<small>[1]</small>]]R[[Service Asset and Configuration Management#Responsible|<small>[2]</small>]]
|-
|style="text-align:left;" |[[#ITIL Configuration Management Control|Configuration Control]]
| AR
|-
|style="text-align:left;" |[[#Configuration Management Audit|Configuration Verification and Audit]]
| AR
|-
|}

'''Remarks'''

<span id="Accountable">[1] ''A: Accountable'' according to the RACI Model: Those who are ultimately accountable for the correct and thorough completion of the Service Asset and Configuration Management process.</span>

<span id="Responsible">[2] ''R: Responsible'' according to the RACI Model: Those who do the work to achieve a task within Configuration Management.</span>

==Notes==

<html>By:&#160;&#160;Stefan Kempter&#160;<a rel="author" href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter | Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>

<p>&nbsp;</p>

<p><small>
<span itemprop="breadcrumb" itemscope itemtype="http://schema.org/BreadcrumbList">
<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem">
<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/Service_Asset_and_Configuration_Management#Process_Description">
<span itemprop="name">Process Description</span></a>
<meta itemprop="position" content="1"></span> ›
<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem">
<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/Service_Asset_and_Configuration_Management#Sub-Processes">
<span itemprop="name">Sub-Processes</span></a> 
<meta itemprop="position" content="2"></span> ›
<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem">
<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/Service_Asset_and_Configuration_Management#Definitions">
<span itemprop="name">Definitions</span></a>
<meta itemprop="position" content="3"></span> ›
<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem">
<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/Service_Asset_and_Configuration_Management#Templates_.7C_KPIs">
<span itemprop="name">Templates</span></a>
<meta itemprop="position" content="4"></span> ›
<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem">
<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/Service_Asset_and_Configuration_Management#Roles_.7C_Responsibilities">
<span itemprop="name">Roles</span></a>
<meta itemprop="position" content="5"></span>
</span>
</small></p>

<!-- define schema.org/WebPage --> <span itemscope itemtype="https://schema.org/WebPage" itemref="md-webpage-description">
  <meta itemprop="alternativeHeadline" content="Service Configuration Management" />
  <meta itemprop="alternativeHeadline" content="IT Asset Management" />
  <meta itemprop="name" content="Service Asset and Configuration Management" />
  <meta itemprop="significantLinks" content="https://wiki.en.it-processmaps.com/index.php/ITIL_KPIs_Service_Transition#ITIL_KPIs_Service_Asset_and_Configuration_Management" />
  <meta itemprop="significantLinks" content="https://wiki.en.it-processmaps.com/index.php/Checklist_CMS_CMDB" />
  <link itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/Service_Asset_and_Configuration_Management" />
  <meta itemprop="inLanguage" content="en" />
  <link itemprop="citation" href="https://wiki.de.it-processmaps.com/index.php/Service_Asset_and_Configuration_Management" />
  <link itemprop="citation" href="https://wiki.es.it-processmaps.com/index.php/ITIL_Activos_de_Servicio_y_Gestion_de_la_Configuracion" />
  <meta itemprop="Headline" content="Service Asset and Configuration Management" />
  <link itemprop="isPartOf" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Transition" />
  <link itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/c/c6/Service-asset-and-configuration-management.jpg" />
  <span id="https://wiki.en.it-processmaps.com/images/c/c6/Service-asset-and-configuration-management.jpg" itemprop="image" itemscope itemtype="https://schema.org/ImageObject">
  <meta itemprop="caption" content="ITIL Service Asset and Configuration Management">
  <meta itemprop="contentUrl" content="https://wiki.en.it-processmaps.com/images/c/c6/Service-asset-and-configuration-management.jpg" />
  <meta itemprop="width" content="1200" />
  <meta itemprop="height" content="1200" />
  <meta itemprop="representativeOfPage" content="true"/>
  <meta itemprop="dateCreated" content="2011-09-19" />
  <meta itemprop="dateModified" content="2020-06-20" />
  <span itemprop="thumbnail" itemscope itemtype="https://schema.org/ImageObject">
    <meta itemprop="url" content="https://wiki.en.it-processmaps.com/images/thumb/c/c6/Service-asset-and-configuration-management.jpg/600px-Service-asset-and-configuration-management.jpg" />
    <meta itemprop="width" content="600" />
    <meta itemprop="height" content="600" />
  </span>
  <meta itemprop="keywords" content="Service Asset and Configuration Management" />
  <meta itemprop="keywords" content="IT Asset Management" />
  <meta itemprop="keywords" content="Service and Configuration Management" />
  </span>
  <link itemprop="author" href="https://www.linkedin.com/in/stefankempter" />
  <meta itemprop="author" content="Stefan Kempter" />
  <meta itemprop="creator copyrightHolder publisher" content="IT Process Maps" />
</span><p></html>

<!-- This page is assigned to the following categories: -->
[[Category:ITIL 4]][[Category:ITIL 2011]][[Category:ITIL V3]][[Category:ITIL practice]][[Category:ITIL process]][[Category:Service Transition|Service Asset & Configuration Management]][[Category:Service Asset & Configuration Management|!]]
<!-- --- -->