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'''ITIL Process''': [[ITIL Service Design]] - [[Availability Management]]

'''Source''': Key Performance Indicators for ITIL Availability Management from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map]

&#8594; back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]'''

<p>&nbsp;</p>
<p>&nbsp;</p>

{| border="1" cellpadding="5" cellspacing="0"
|-
! width="35%" style="background:#ffcc66;" | Key Performance Indicator (KPI)
! width="65%" style="background:#ffffcc;" | Definition
|-
|Service Availability
|
*Availability of IT Services relative to the availability agreed in SLAs and OLAs
|-
|Number of Service Interruptions
|
*Number of service interruptions
|-
|Duration of Service Interruptions
|
*Average duration of service interruptions
|-
|Availability Monitoring
|
*Percentage of services and infrastructure components under availability monitoring
|-
|Availability Measures
|
*Number of implemented measures with the objective of increasing availability
|}

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<!-- This page is assigned to the following categories: -->
[[Category:ITIL V3|KPIs Availability Management]]
[[Category:ITIL 2011|KPIs Availability Management]]
[[Category:KPI (ITIL)|Availability Management KPIs]]
[[Category:Service Design|KPIs Availability Management]]
[[Category:Availability Management|KPIs Availability Management]]
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