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''ITIL Application Management'' is responsible for managing applications throughout their lifecycle. Application Management plays an important role in the application-related aspects of designing, testing, operating and improving IT services, as well as in developing the skills required to operate the IT organization's applications. ITIL Application Management is an ongoing activity, as opposed to Application Development which is typically a one-time set of activities to construct applications.

'''Part of''': [[ITIL V3 Service Operation|Service Operation]]

'''Process Owner''': [[ITIL Application Management#Applications Analyst|Applications Analyst]]

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== ITIL Application Management ==

==== Process Description ====

Application Management (treated in ITIL as a "function") plays an important role in the management of applications and systems. 

[[Image:Application-management-itil.jpg|right|thumb|375px|alt=Application Management ITIL|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_application_management_itil.pdf ITIL Application Management]]]
While some Application Management activities are covered by various ITIL processes, others are not - which is why at IT Process Maps we decided to introduce an Application Management process as part of the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3]. 

This ITIL Application Management process contains all Application Management activities not included in other ITIL processes. Application Management activities embedded in other processes are shown there, with responsibility assigned to the [[ITIL Application Management#Applications Analyst|Applications Analyst]] role.

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<span id="Sub-Processes">''No sub-processes are specified for [[ITIL Application Management|ITIL Application Management]].''</span>

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==== ITIL Roles ====

;<span id="Applications Analyst">Applications Analyst - Process Owner</span>
:The Applications Analyst is an Application Management role which manages applications throughout their lifecycle. 
:There is typically one Applications Analyst or team of analysts for every key application. This role plays an important part in the application-related aspects of designing, testing, operating and improving IT services. 
:The role is also responsible for developing the skills required to operate the applications required to deliver IT services.

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==== Downloads ====

Use the following links to open the process overview of Application Management showing the most important interfaces:

* [[Media:Application-management-itil.jpg|ITIL Application Management (.JPG)]]
* [https://wiki.en.it-processmaps.com/images/pdf/process_overview_application_management_itil.pdf ITIL Application Management (.PDF)]

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[[Category:ITIL V3]][[Category:ITIL process]][[Category:Service Operation|Technical Management]][[Category:ITIL Application Management|!]]
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