View source for Checklist Problem Record - ITIL V2

'''ITIL Process''': ITIL V2 [[Service Support]] - [[Problem Management - ITIL V2|Problem Management]]

'''Checklist Category''': [[ITIL-Checklists#Checklists for Problem Management|Checklists for Problem Management]]

'''Source''': Checklist "Problem Record" from the [[ITIL Implementation with Process Templates|ITIL Process Map V2]]



The following data is entered during the creation of a Problem Record:

* Unique Problem ID (usually assigned automatically by the system)
* Creation date and time (usually allocated automatically by the system)
* Person in charge for the creation
* Description of symptoms
* Affected IT Service(s)
* Relevant SLAs
* Relationship to CIs
* Product category, usually selected from a category-tree according to the following example:
** Client PC
*** Standard configuration 1
*** ...
** Printer
*** Manufacturer 1
*** ...
** Problem category, for example
*** Hardware error
*** Software error
*** ...
* Links to
** Incidents associated with this problem 
** Other Problems, whose resolution is associated with this Problem
* Workaround for the circumvention of the Problem, if known