https://wiki.en.it-processmaps.com/index.php?action=history&feed=atom&title=User%3AAndreaUser:Andrea - Revision history2026-04-10T14:07:13ZRevision history for this page on the wikiMediaWiki 1.45.1https://wiki.en.it-processmaps.com/index.php?title=User:Andrea&diff=9151&oldid=prevAndrea at 11:47, 27 April 20192019-04-27T11:47:23Z<p></p>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><html><div class="thumb tright"><div class="thumbinner" style="width:160px; background:#ffffff;"><img style="margin:5px 5px 5px 5px; float:right;" src="https://wiki.en.it-processmaps.com/images/a/a9/ITIL-Wiki-Andrea-Kempter.jpg" width="150" height="170" title="Andrea Kempter, ITIL Wiki author" alt="Andrea Kempter: ITIL, YaSM and ISO 20000." /> <div class="thumbcaption">Andrea Kempter, IT Process Maps: <a rel="nofollow" class="external text" href="https://www.linkedin.com/in/andreakempter" title="Dr. Andrea Kempter on LinkedIn">@LinkedIn</a></div></div></div></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><html><div class="thumb tright"><div class="thumbinner" style="width:160px; background:#ffffff;"><img style="margin:5px 5px 5px 5px; float:right;" src="https://wiki.en.it-processmaps.com/images/a/a9/ITIL-Wiki-Andrea-Kempter.jpg" width="150" height="170" title="Andrea Kempter, ITIL Wiki author" alt="Andrea Kempter: ITIL, YaSM and ISO 20000." /> <div class="thumbcaption">Andrea Kempter, IT Process Maps: <a rel="nofollow" class="external text" href="https://www.linkedin.com/in/andreakempter" title="Dr. Andrea Kempter on LinkedIn">@LinkedIn</a></div></div></div></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><p>Andrea's recent work has centered on service management (enterprise service management / ESM, IT service management / ITSM) and process management, with a special focus on ITIL<sup><small>&#174;</small></sup> and YaSM<sup><small>&#174;</small></sup>. She is contributor to the <a href="https://yasm.com/en/" title="YaSM | The Service Management Model">YaSM <del style="font-weight: bold; text-decoration: none;">service management model</a></del><sup><small>&#174;</small></sup> and author of <a href="https://wiki.en.it-processmaps.com/index.php/Main_Page" title="IT Process Wiki - The ITIL Wiki">IT Process Wiki (the <del style="font-weight: bold; text-decoration: none;">"</del>ITIL Wiki<del style="font-weight: bold; text-decoration: none;">"</del>)</a> and <a href="https://yasm.com/wiki/en/index.php/Main_Page" title="YaSM Wiki - the Service Management Wiki">YaSM Wiki (the <del style="font-weight: bold; text-decoration: none;">"</del>Service Management Wiki<del style="font-weight: bold; text-decoration: none;">"</del>)</a>.</p> </div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><p>Andrea's recent work has centered on service management (enterprise service management / ESM, IT service management / ITSM) and process management, with a special focus on ITIL<sup><small>&#174;</small></sup> and YaSM<sup><small>&#174;</small></sup>. She is contributor to the <a href="https://yasm.com/en/" title="YaSM | The Service Management Model">YaSM<sup><small>&#174;</small></sup<ins style="font-weight: bold; text-decoration: none;">> service management model</a</ins>> and author of <a href="https://wiki.en.it-processmaps.com/index.php/Main_Page" title="IT Process Wiki - The ITIL Wiki">IT Process Wiki (the ITIL<ins style="font-weight: bold; text-decoration: none;"><sup><small>&#174;</small></sup> </ins>Wiki)</a> and <a href="https://yasm.com/wiki/en/index.php/Main_Page" title="YaSM Wiki - the Service Management Wiki">YaSM Wiki (the Service Management Wiki)</a>.</p> </div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p>Prior to starting <a href="https://en.it-processmaps.com" title="IT Process Maps - Main page">IT Process Maps</a> in 2006, Andrea worked in the fields of strategic HR management/ business process management. She also worked as Head of Business Intelligence and Geographical Data Services for the largest automobile club in Europe. Andrea started her professional career at a leading consulting firm in the sectors of energy and water management, transport and logistics, telecommunications, local government.</p></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><p>Prior to starting <a href="https://en.it-processmaps.com" title="IT Process Maps - Main page">IT Process Maps</a> in 2006, Andrea worked in the fields of strategic HR management/ business process management. She also worked as Head of Business Intelligence and Geographical Data Services for the largest automobile club in Europe. Andrea started her professional career at a leading consulting firm in the sectors of energy and water management, transport and logistics, telecommunications, local government.</p></div></td></tr>
</table>Andreahttps://wiki.en.it-processmaps.com/index.php?title=User:Andrea&diff=9064&oldid=prevAndrea: Created page with "==Dr. Andrea Kempter, Co-founder of IT Process Maps, Owner Manager== <p> </p> <html><div class="thumb tright"><div class="thumbinner" style="width:160px; background:#ffff..."2019-03-09T12:45:36Z<p>Created page with "==Dr. Andrea Kempter, Co-founder of IT Process Maps, Owner Manager== <p> </p> <html><div class="thumb tright"><div class="thumbinner" style="width:160px; background:#ffff..."</p>
<p><b>New page</b></p><div>===Dr. Andrea Kempter, Co-founder of IT Process Maps, Owner Manager===<br />
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<html><div class="thumb tright"><div class="thumbinner" style="width:160px; background:#ffffff;"><img style="margin:5px 5px 5px 5px; float:right;" src="https://wiki.en.it-processmaps.com/images/a/a9/ITIL-Wiki-Andrea-Kempter.jpg" width="150" height="170" title="Andrea Kempter, ITIL Wiki author" alt="Andrea Kempter: ITIL, YaSM and ISO 20000." /> <div class="thumbcaption">Andrea Kempter, IT Process Maps: <a rel="nofollow" class="external text" href="https://www.linkedin.com/in/andreakempter" title="Dr. Andrea Kempter on LinkedIn">@LinkedIn</a></div></div></div><br />
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<p>Andrea's recent work has centered on service management (enterprise service management / ESM, IT service management / ITSM) and process management, with a special focus on ITIL<sup><small>&#174;</small></sup> and YaSM<sup><small>&#174;</small></sup>. She is contributor to the <a href="https://yasm.com/en/" title="YaSM | The Service Management Model">YaSM service management model</a><sup><small>&#174;</small></sup> and author of <a href="https://wiki.en.it-processmaps.com/index.php/Main_Page" title="IT Process Wiki - The ITIL Wiki">IT Process Wiki (the "ITIL Wiki")</a> and <a href="https://yasm.com/wiki/en/index.php/Main_Page" title="YaSM Wiki - the Service Management Wiki">YaSM Wiki (the "Service Management Wiki")</a>.</p> <br />
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<p>Prior to starting <a href="https://en.it-processmaps.com" title="IT Process Maps - Main page">IT Process Maps</a> in 2006, Andrea worked in the fields of strategic HR management/ business process management. She also worked as Head of Business Intelligence and Geographical Data Services for the largest automobile club in Europe. Andrea started her professional career at a leading consulting firm in the sectors of energy and water management, transport and logistics, telecommunications, local government.</p><br />
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<p>Andrea holds a Master's degree in geography from Leibniz University Hannover and PhD in soil sciences from the Technical University of Berlin.</p><br />
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<p>Andrea and <a href="/index.php/User:Stefan" class="mw-userlink" title="User:Stefan"><bdi>Stefan Kempter</bdi></a> are the creators of the the <a class="external text" href="https://yasm.com/en/products/yasm-process-map" title="YaSM Process Map - A complete service management process model">YaSM Process Map</a>, the <a class="external text" href="https://yasm.com/en/products/yasm-iso-20000-bridge" title="YaSM - ISO 20000 Bridge: ISO 20000 compliant processes">YaSM&nbsp;-&nbsp;ISO&nbsp;20000&nbsp;Bridge</a>, and the <a class="external text" href="https://en.it-processmaps.com/products/itil-process-map.html">ITIL Process Map</a>, on which this Wiki is based.</html><br />
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====Connect with Andrea Kempter====<br />
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<html><ul><li><a rel="nofollow" class="external text" href="https://www.linkedin.com/in/andreakempter" title="Dr. Andrea Kempter on LinkedIn">On LinkedIn</a></li><br />
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</html></div>Andrea