Supplier Management - Revision history

Andrea at 10:54, 31 December 2023

2023-12-31T10:54:13Z

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Andrea at 11:30, 19 March 2022

2022-03-19T11:30:04Z

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	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL 2011]][[Category:ITIL V3]][[Category:ITIL process]][[Category:Service Design\|Supplier Management]][[Category:Supplier Management\|!]]		[[Category:ITIL 4]][[Category:ITIL 2011]][[Category:ITIL V3]][[Category:ITIL practice]][[Category:ITIL process]][[Category:Service Design\|Supplier Management]][[Category:Supplier Management\|!]]
	<!-- --- -->		<!-- --- -->

Andrea at 11:20, 24 July 2020

2020-07-24T11:20:00Z

Show changes

Andrea at 11:19, 27 February 2018

2018-02-27T11:19:19Z

← Older revision		Revision as of 13:19, 27 February 2018
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	<itpmch><title>Supplier Management \| IT Process Wiki</title>		<itpmch><title>Supplier Management \| IT Process Wiki</title>
	<meta name="keywords" content="itil supplier management, itil vendor management, supplier management itil, supplier management process, itil supplier management process" />		<meta name="keywords" content="itil supplier management, itil vendor management, supplier management itil, supplier management process, itil supplier management process" />
	<meta name="description" content="Supplier Management: ITIL process ~~definition - Sub-processes - Terms - Additional information on ITIL Supplier Management~~." />		<meta name="description" content="The objective of Supplier Management is to ensure that all contracts with suppliers support the needs of the business. This ITIL process is also responsible for making sure that all suppliers meet their contractual commitments." />
	<meta property="og:url" content="https://wiki.en.it-processmaps.com/index.php/Supplier_Management" />		<meta property="og:url" content="https://wiki.en.it-processmaps.com/index.php/Supplier_Management" />
	<meta property="og:title" content="Supplier Management \| IT Process Wiki" />		<meta property="og:title" content="Supplier Management \| IT Process Wiki" />
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	[[Image:Itil-supplier-management.jpg\|right\|thumb\|375px\|alt=Supplier Management ITIL\|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-supplier-management.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_supplier_management_itilv3.pdf ITIL Supplier Management]]]		[[Image:Itil-supplier-management.jpg\|right\|thumb\|375px\|alt=Supplier Management ITIL\|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-supplier-management.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_supplier_management_itilv3.pdf ITIL Supplier Management]]]

	Following the introduction of Design Coordination in '''''ITIL 2011''''' the information flows have been adapted slightly. The process overview of [[Media:Itil-supplier-management.jpg\|ITIL Supplier Management (.JPG)]] ~~is showing~~ the ~~most important interfaces~~ (see Fig. 1).		Following the introduction of Design Coordination in '''''ITIL 2011''''' the information flows have been adapted slightly. The process overview of [[Media:Itil-supplier-management.jpg\|ITIL Supplier Management (.JPG)]] shows the key information flows (see Fig. 1).

	All suppliers and contracts are managed through the [[Supplier Management#SCMIS\|Supplier and Contract Management Information System (SCMIS)]], which in ITIL V3 was known as the ''Supplier & Contract Database (SCD)''.		All suppliers and contracts are managed through the [[Supplier Management#SCMIS\|Supplier and Contract Management Information System (SCMIS)]], which in ITIL V3 was known as the ''Supplier & Contract Database (SCD)''.
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	==Notes==		==Notes==

	<html>By:  Stefan Kempter <a rel="author" href="https://~~plus~~.~~google~~.com/~~111925560448291102517~~/~~about~~"><img style="margin:0px 0px 0px 0px;" src="~~/skins/Vector~~/images~~/itpm~~/bookmarking/~~gplus~~.png" width="16" height="16" title="By: Stefan Kempter \| Profile on ~~Google+~~" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>		<html>By:  Stefan Kempter <a rel="author" href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>

	<p> </p>		<p> </p>

	<p><small>		<p><small>
	<span itemscope="itemscope" itemtype="http://~~data-vocabulary~~.org/~~Breadcrumb~~">		<span itemprop="breadcrumb" itemscope itemtype="http://schema.org/BreadcrumbList">
	<a href="https://wiki.en.it-processmaps.com/index.php/Supplier_Management#Process_Description~~" itemprop="url~~"><span itemprop="~~title~~">Process Description</span></a> ›		<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem">
	</span>		<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/Supplier_Management#Process_Description">
	<span ~~itemscope~~="itemscope" itemtype="http://~~data-vocabulary~~.org/~~Breadcrumb~~">		<span itemprop="name">Process Description</span></a>
	<a href="https://wiki.en.it-processmaps.com/index.php/Supplier_Management#Sub-Processes~~" itemprop="url~~"><span itemprop="~~title~~">Sub-Processes</span></a> ›		<meta itemprop="position" content="1"></span> ›
	</span>		<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem">
	<span ~~itemscope~~="itemscope" itemtype="http://~~data-vocabulary~~.org/~~Breadcrumb~~">		<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/Supplier_Management#Sub-Processes">
	<a href="https://wiki.en.it-processmaps.com/index.php/Supplier_Management#Definitions~~" itemprop="url~~"><span itemprop="~~title~~">Definitions</span></a> ›		<span itemprop="name">Sub-Processes</span></a>
	</span>		<meta itemprop="position" content="2"></span> ›
	<span ~~itemscope~~="itemscope" itemtype="http://~~data-vocabulary~~.org/~~Breadcrumb~~">		<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem">
	<a href="https://wiki.en.it-processmaps.com/index.php/Supplier_Management#Roles_.7C_Responsibilities~~" itemprop="url~~"><span itemprop="~~title~~">Roles</span></a>		<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/Supplier_Management#Definitions">
			<span itemprop="name">Definitions</span></a>
			<meta itemprop="position" content="3"></span> ›
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			<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/Supplier_Management#Roles_.7C_Responsibilities">
			<span itemprop="name">Roles</span></a>
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	<link itemprop="isPartOf" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Design" />		<link itemprop="isPartOf" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Design" />
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	<link itemprop="author" href="https://~~plus~~.~~google~~.com/~~111925560448291102517~~/~~about~~" />		<link itemprop="author" href="https://www.linkedin.com/in/stefankempter" />
	<meta itemprop="author" content="Stefan Kempter" />		<meta itemprop="author" content="Stefan Kempter" />
	<meta itemprop="creator copyrightHolder publisher" content="IT Process Maps" />		<meta itemprop="creator copyrightHolder publisher" content="IT Process Maps" />

Andrea at 08:39, 28 April 2017

2017-04-28T08:39:31Z

← Older revision		Revision as of 10:39, 28 April 2017
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	~~<p> </p>~~

	'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description">The objective of <i>Supplier Management</i> is to ensure that all contracts with suppliers support the needs of the business. This ITIL process is also responsible for making sure that all suppliers meet their contractual commitments.</span></p>		'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description">The objective of <i>Supplier Management</i> is to ensure that all contracts with suppliers support the needs of the business. This ITIL process is also responsible for making sure that all suppliers meet their contractual commitments.</span></p>

Andrea at 10:50, 23 April 2017

2017-04-23T10:50:10Z

← Older revision		Revision as of 12:50, 23 April 2017
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	<meta name="keywords" content="itil supplier management, itil vendor management, supplier management itil, supplier management process, itil supplier management process" />		<meta name="keywords" content="itil supplier management, itil vendor management, supplier management itil, supplier management process, itil supplier management process" />
	<meta name="description" content="Supplier Management: ITIL process definition - Sub-processes - Terms - Additional information on ITIL Supplier Management." />		<meta name="description" content="Supplier Management: ITIL process definition - Sub-processes - Terms - Additional information on ITIL Supplier Management." />
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	<p> </p>		<p> </p>

	'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description">The objective of <i>~~ITIL~~ Supplier Management</i> is to ensure that all contracts with suppliers support the needs of the business~~, and~~ that all suppliers meet their contractual commitments.</span></p>		'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description">The objective of <i>Supplier Management</i> is to ensure that all contracts with suppliers support the needs of the business. This ITIL process is also responsible for making sure that all suppliers meet their contractual commitments.</span></p>
	<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Design" title="ITIL Service Design">Service Design</a></html>		<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Design" title="ITIL Service Design">Service Design</a></html>

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	[[Image:Itil-supplier-management.jpg\|right\|thumb\|375px\|alt=Supplier Management ITIL\|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-supplier-management.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_supplier_management_itilv3.pdf ITIL Supplier Management]]]		[[Image:Itil-supplier-management.jpg\|right\|thumb\|375px\|alt=Supplier Management ITIL\|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-supplier-management.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_supplier_management_itilv3.pdf ITIL Supplier Management]]]

	Following the introduction of Design Coordination in '''''ITIL 2011''''' the information flows have been adapted slightly. The process overview of [[Media:Itil-supplier-management.jpg\|ITIL Supplier Management (.JPG)]] is showing the most important interfaces (see ~~Figure~~ 1).		Following the introduction of Design Coordination in '''''ITIL 2011''''' the information flows have been adapted slightly. The process overview of [[Media:Itil-supplier-management.jpg\|ITIL Supplier Management (.JPG)]] is showing the most important interfaces (see Fig. 1).

	All suppliers and contracts are managed through the [[Supplier Management#SCMIS\|Supplier and Contract Management Information System (SCMIS)]], which in ITIL V3 was known as the ''Supplier & Contract Database (SCD)''.		All suppliers and contracts are managed through the [[Supplier Management#SCMIS\|Supplier and Contract Management Information System (SCMIS)]], which in ITIL V3 was known as the ''Supplier & Contract Database (SCD)''.
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	<meta itemprop="significantLinks" content="https://wiki.en.it-processmaps.com/index.php/ITIL_KPIs_Service_Design#ITIL_KPIs_Supplier_Management" />		<meta itemprop="significantLinks" content="https://wiki.en.it-processmaps.com/index.php/ITIL_KPIs_Service_Design#ITIL_KPIs_Supplier_Management" />
	<meta itemprop="significantLinks" content="https://wiki.en.it-processmaps.com/index.php/Checklist_Underpinning_Contract_(UC)" />		<meta itemprop="significantLinks" content="https://wiki.en.it-processmaps.com/index.php/Checklist_Underpinning_Contract_(UC)" />
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	<link itemprop="citation" href="https://wiki.es.it-processmaps.com/index.php/ITIL_Gestion_de_Suministradores" />		<link itemprop="citation" href="https://wiki.es.it-processmaps.com/index.php/ITIL_Gestion_de_Suministradores" />
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	<meta itemprop="author" content="Stefan Kempter" />		<meta itemprop="author" content="Stefan Kempter" />
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Andrea at 12:44, 15 May 2016

2016-05-15T12:44:50Z

← Older revision		Revision as of 14:44, 15 May 2016
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	<br style="clear:both;"/>		<br style="clear:both;"/>

	~~<html><div itemscope="itemscope" itemtype="https://schema.org/WebPage"><!-- define schema.org/WebPage --><p></html>~~
	<p> </p>		<p> </p>

	'''<span id="Overview">Objective:</span>''' <html><span itemprop="description">The objective of <i~~><span itemprop="alternativeHeadline"~~>ITIL ~~<span itemprop="name Headline">~~Supplier Management~~</span></span>~~</i> is to ensure that all contracts with suppliers support the needs of the business, and that all suppliers meet their contractual commitments.</span></p>		'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description">The objective of <i>ITIL Supplier Management</i> is to ensure that all contracts with suppliers support the needs of the business, and that all suppliers meet their contractual commitments.</span></p>
	<p><b>Part of</b>: <a ~~itemprop="isPartOf"~~ href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Design" title="ITIL Service Design">Service Design</a></html>		<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Design" title="ITIL Service Design">Service Design</a></html>

	'''Process Owner''': [[Supplier Management#Supplier Manager\|Supplier Manager]]		'''Process Owner''': [[Supplier Management#Supplier Manager\|Supplier Manager]]
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	In ITIL V3, Supplier Management is part of the [[ITIL Service Design\|Service Design]] process to allow for a better integration into the Service Lifecycle - Supplier Management was covered within "ICT Infrastructure Management" in the previous ITIL version.		In ITIL V3, Supplier Management is part of the [[ITIL Service Design\|Service Design]] process to allow for a better integration into the Service Lifecycle - Supplier Management was covered within "ICT Infrastructure Management" in the previous ITIL version.
	[[Image:Itil-supplier-management.jpg\|right\|thumb\|375px\|alt=Supplier Management ITIL\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_supplier_management_itilv3.pdf ITIL Supplier Management]]]		[[Image:Itil-supplier-management.jpg\|right\|thumb\|375px\|alt=Supplier Management ITIL\|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-supplier-management.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_supplier_management_itilv3.pdf ITIL Supplier Management]]]

	Following the introduction of Design Coordination in '''''ITIL 2011''''' the information flows have been adapted slightly. The process overview of [[Media:Itil-supplier-management.jpg\|ITIL Supplier Management (.JPG)]] is showing the most important interfaces (see Figure 1).		Following the introduction of Design Coordination in '''''ITIL 2011''''' the information flows have been adapted slightly. The process overview of [[Media:Itil-supplier-management.jpg\|ITIL Supplier Management (.JPG)]] is showing the most important interfaces (see Figure 1).
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	<html>		<html>
	<ul>		<ul>
	<li><a ~~itemprop="significantLinks"~~ href="https://wiki.en.it-processmaps.com/index.php/ITIL_KPIs_Service_Design#ITIL_KPIs_Supplier_Management" title="ITIL KPIs Supplier Management">Key Performance Indicators (KPIs) Supplier Management</a></li>		<li><a href="https://wiki.en.it-processmaps.com/index.php/ITIL_KPIs_Service_Design#ITIL_KPIs_Supplier_Management" title="ITIL KPIs Supplier Management">Key Performance Indicators (KPIs) Supplier Management</a></li>
	<li><a ~~itemprop="significantLinks"~~ href="https://wiki.en.it-processmaps.com/index.php/Checklist_Underpinning_Contract_(UC)" title="Underpinning Contract template">Underpinning Contract (UC template)</a></li>		<li><a href="https://wiki.en.it-processmaps.com/index.php/Checklist_Underpinning_Contract_(UC)" title="Underpinning Contract template">Underpinning Contract (UC template)</a></li>
	</ul><p></html>		</ul><p></html>
	<p> </p>		<p> </p>
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	!style="background:#ffffee; width: 50%; text-align:center"\| ITIL Role \| Sub-Process		!style="background:#ffffee; width: 50%; text-align:center"\| ITIL Role \| Sub-Process
	! style="background:#ffffee;" \| [[Supplier Management#Supplier Manager\|Supplier Manager]]		! style="background:#ffffee;" \| [[Supplier Management#Supplier Manager\|Supplier Manager]]
	! style="background:#ffffee;" \| Applications Analyst[[Supplier Management#Team\|<small>[3]</small>]]		! style="background:#ffffee;" \| Applications Analyst[[Supplier Management#Team\|<small>[3]</small>]]
	! style="background:#ffffee;" \| Technical Analyst[[Supplier Management#Team\|<small>[3]</small>]]		! style="background:#ffffee;" \| Technical Analyst[[Supplier Management#Team\|<small>[3]</small>]]
	\|-		\|-
	\|style="text-align:left;" \|[[#ITIL Supplier Management Framework\|Providing the Supplier Management Framework]]		\|style="text-align:left;" \|[[#ITIL Supplier Management Framework\|Providing the Supplier Management Framework]]
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	<p> </p>		<p> </p>
	~~<p> </p>~~

	==~~[ Infobox ]~~==		==Notes==

			<html>By:  Stefan Kempter <a rel="author" href="https://plus.google.com/111925560448291102517/about"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter \| Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>

	<~~html><table class="wikitable">~~		<p> </p>
	~~<tr>~~
	~~<td>Link to this page:</td>~~
	~~<td><a itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/Supplier_Management">https://wiki.en.it-processmaps.com/index.php/Supplier_Management</a></td>~~
	~~</tr>~~
	~~<tr>~~
	~~<td>Languages:</td>~~
	<td><span itemprop="inLanguage" content="en">English</span> \| <span><a itemprop="citation" class="external text" href="https://wiki.de.it-processmaps.com/index.php/Supplier_Management" title="Supplier Management">Deutsch</a></span> \| <span><a itemprop="citation" class="external text" href="https://wiki.es.it-processmaps.com/index.php/ITIL_Gestion_de_Suministradores" title="Gestión de Suministradores">español</a></span></td>
	~~</tr>~~
	~~<tr>~~
	~~<td>Image:</td>~~
	<td style="vertical-align:top"><a itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/a/ae/Itil-supplier-management.jpg" title="Supplier Management">ITIL Supplier Management (.JPG)</a></td>
	~~</tr>~~
	~~<tr>~~
	~~<td>Author:</td>~~
	~~<td><span itemprop="author">Stefan Kempter</span>, <span itemprop="creator copyrightHolder publisher">IT Process Maps</span~~>    <a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter \| Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></td>
	~~</tr>~~
	</~~table~~>

	<p><small>		<p><small>
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	</small></p>		</small></p>
	</~~div~~><~~!-- end of~~ schema.org/WebPage --><p></html>
			<!-- define schema.org/WebPage --> <span itemscope itemtype="https://schema.org/WebPage" itemref="md-webpage-description">
			<meta itemprop="alternativeHeadline" content="ITIL Supplier Management" />
			<meta itemprop="name" content="Supplier Management" />
			<meta itemprop="significantLinks" content="https://wiki.en.it-processmaps.com/index.php/ITIL_KPIs_Service_Design#ITIL_KPIs_Supplier_Management" />
			<meta itemprop="significantLinks" content="https://wiki.en.it-processmaps.com/index.php/Checklist_Underpinning_Contract_(UC)" />
			<link itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/Supplier_Management" />
			<meta itemprop="inLanguage" content="en" />
			<link itemprop="citation" href="https://wiki.de.it-processmaps.com/index.php/Supplier_Management" />
			<link itemprop="citation" href="https://wiki.es.it-processmaps.com/index.php/ITIL_Gestion_de_Suministradores" />
			<meta itemprop="Headline" content="Supplier Management" />
			<link itemprop="isPartOf" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Design" />
			<link itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/a/ae/Itil-supplier-management.jpg" />
			<link itemprop="author" href="https://plus.google.com/111925560448291102517/about" />
			<meta itemprop="author" content="Stefan Kempter" />
			<meta itemprop="creator copyrightHolder publisher" content="IT Process Maps" />
			</span><p></html>

	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:Service Design\|Supplier Management]][[Category:Supplier Management\|!]]		[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:Service Design\|Supplier Management]][[Category:Supplier Management\|!]]
	<!-- --- -->		<!-- --- -->

Andrea: /* Templates | KPIs */

2014-03-10T10:32:48Z

Templates | KPIs

← Older revision		Revision as of 12:32, 10 March 2014
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	<~~seo metakeywords~~="itil supplier management, itil vendor management, supplier management itil, supplier management process, itil supplier management process" ~~metadescription~~="Supplier Management: ITIL process definition - Sub-processes - Terms - Additional information on ITIL Supplier Management." />		<itpmch><title>Supplier Management \| IT Process Wiki</title>
			<meta name="keywords" content="itil supplier management, itil vendor management, supplier management itil, supplier management process, itil supplier management process" />
			<meta name="description" content="Supplier Management: ITIL process definition - Sub-processes - Terms - Additional information on ITIL Supplier Management." />
			</itpmch>
	<imagemap>		<imagemap>
	Image:ITIL-Wiki-de-es.jpg\|DE - ES - Supplier Management\|100px		Image:ITIL-Wiki-de-es.jpg\|DE - ES - Supplier Management\|100px
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	==<span id="Checklists_.7C_KPIs">Templates \| KPIs</span>==		==<span id="Checklists_.7C_KPIs">Templates \| KPIs</span>==

	*[[ITIL KPIs Service Design#ITIL KPIs Supplier Management\|Key Performance Indicators (KPIs) Supplier Management]]		<html>
			<ul>
	*[[Checklist Underpinning Contract (UC)]]		<li><a itemprop="significantLinks" href="https://wiki.en.it-processmaps.com/index.php/ITIL_KPIs_Service_Design#ITIL_KPIs_Supplier_Management" title="ITIL KPIs Supplier Management">Key Performance Indicators (KPIs) Supplier Management</a></li>
			<li><a itemprop="significantLinks" href="https://wiki.en.it-processmaps.com/index.php/Checklist_Underpinning_Contract_(UC)" title="Underpinning Contract template">Underpinning Contract (UC template)</a></li>
			</ul><p></html>
	<p> </p>		<p> </p>

Andrea at 16:10, 21 December 2013

2013-12-21T16:10:33Z

Show changes

Andrea: /* Definitions */

2012-01-05T15:19:14Z

Definitions

← Older revision		Revision as of 17:19, 5 January 2012
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	;<span id="UC">Underpinning Contract (UC)</span>		;<span id="UC">Underpinning Contract (UC)</span>
	:A contract between an IT service provider and a third party. The third party provides services that ~~support~~ the ~~delivery of~~ a service to a customer. ~~The~~ Underpinning ~~Contract defines targets and responsibilities that are required to meet agreed~~ Service Level ~~targets in an SLA~~ (see also: [[Checklist ~~SLA OLA~~ UC\|ITIL Checklist ~~SLA - OLA~~ - UC]]).		:A contract between an IT service provider and a third party. The third party provides supporting services that enable the service provider to deliver a service to a customer. Therefore, Underpinning Contracts must be aligned with the customer-facing Service Level Agreements (see also: [[Checklist Underpinning Contract (UC)\|ITIL Checklist Underpinning Contract - UC]]).

	<p> </p>		<p> </p>

	== ~~ITIL~~ KPIs ==		== Checklists \| KPIs ==

	* [[ITIL KPIs Service Design#ITIL KPIs Supplier Management\|Key Performance Indicators (KPIs) Supplier Management]]		* [[ITIL KPIs Service Design#ITIL KPIs Supplier Management\|Key Performance Indicators (KPIs) Supplier Management]]

			* [[Checklist Underpinning Contract (UC)]]
	<p> </p>		<p> </p>