Service Validation and Testing - Revision history

Andrea at 10:55, 31 December 2023

2023-12-31T10:55:13Z

← Older revision		Revision as of 12:55, 31 December 2023
Line 13:		Line 13:
	<meta property="og:image:width" content="1200" />		<meta property="og:image:width" content="1200" />
	<meta property="og:image:height" content="1200" />		<meta property="og:image:height" content="1200" />
	~~<meta name="twitter:card" content="summary">~~
	~~<meta name="twitter:site" content="@itprocessmaps">~~
	~~<meta name="twitter:creator" content="@itprocessmaps">~~
	~~<meta name="twitter:title" content="Service Validation and Testing \| IT Process Wiki">~~
	<meta name="twitter:description" content="The objective of Service Validation and Testing is to ensure that deployed Releases and the resulting services meet customer expectations. This ITIL process verifies that IT operations is able to support the new service.">
	~~<meta name="twitter:image" content="https://wiki.en.it-processmaps.com/images/thumb/0/02/Itil-service-validation.jpg/600px-Itil-service-validation.jpg">~~
	<meta name="twitter:image:alt" content="Overview of Service Validation and Testing: This image illustrates the Service Validation process according to ITIL, highlighting the most important interfaces of ITIL Service Validation and Testing.">
	<link href="https://plus.google.com/108613479011811316823/posts" rel="publisher" />		<link href="https://plus.google.com/108613479011811316823/posts" rel="publisher" />
	</itpmch>		</itpmch>

Andrea at 17:00, 19 March 2022

2022-03-19T17:00:12Z

← Older revision		Revision as of 19:00, 19 March 2022
Line 23:		Line 23:
	</itpmch>		</itpmch>
	<imagemap>		<imagemap>
	~~Image:ITIL-Wiki-share.jpg\|right\|share this page\|141px~~		Image:ITIL-Wiki-de-es.jpg\|right\|DE - ES - Service Validation and Testing\|163px
	rect 55 0 99 36 [https://www.linkedin.com/shareArticle?url=https%3A%2F%2Fwiki.en.it-processmaps.com%2Findex.php%2FService_Validation_and_Testing&hl=en_US&source=IT%20Process%20Wiki share this page on LinkedIn]
	rect 97 0 141 36 [https://twitter.com/intent/tweet?url=https%3A%2F%2Fwiki.en.it-processmaps.com%2Findex.php%2FService_Validation_and_Testing&text=%23ITILwiki%20%7C%20Service%20Validation%20and%20Testing%20-%20Process%20description%0A%E2%96%BA&lang=en&via=itprocessmaps share this page on Twitter]
	~~desc none~~
	~~</imagemap>~~
	~~<imagemap>~~
	Image:ITIL-Wiki-de-es.jpg\|DE - ES - Service Validation and Testing\|163px
	rect 81 0 114 36 [https://wiki.de.it-processmaps.com/index.php/Service-Validierung_und_Test diese Seite auf Deutsch]		rect 81 0 114 36 [https://wiki.de.it-processmaps.com/index.php/Service-Validierung_und_Test diese Seite auf Deutsch]
	rect 115 0 163 36 [https://wiki.es.it-processmaps.com/index.php/ITIL_Validacion_y_Pruebas_de_Servicios esta página en español]		rect 115 0 163 36 [https://wiki.es.it-processmaps.com/index.php/ITIL_Validacion_y_Pruebas_de_Servicios esta página en español]
Line 231:		Line 225:

	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL 2011]][[Category:ITIL V3]][[Category:ITIL process]][[Category:Service Transition\|Service Validation & Testing]][[Category:Service Validation & Testing\|!]]		[[Category:ITIL 4]][[Category:ITIL 2011]][[Category:ITIL V3]][[Category:ITIL practice]][[Category:ITIL process]][[Category:Service Transition\|Service Validation & Testing]][[Category:Service Validation & Testing\|!]]
	<!-- --- -->		<!-- --- -->

Andrea at 14:00, 30 July 2020

2020-07-30T14:00:06Z

Show changes

Andrea at 18:14, 27 February 2018

2018-02-27T18:14:18Z

← Older revision		Revision as of 20:14, 27 February 2018
Line 1:		Line 1:
	<itpmch><title>Service Validation and Testing \| IT Process Wiki</title>		<itpmch><title>Service Validation and Testing \| IT Process Wiki</title>
	<meta name="keywords" content="service validation and testing, itil service validation and testing, itil testing, service validation and testing process" />		<meta name="keywords" content="service validation and testing, itil service validation and testing, itil testing, service validation and testing process" />
	<meta name="description" content="Service Validation and Testing: ITIL process ~~definition - Sub-processes - Terms - Additional information on ITIL Service Validation and Testing~~." />		<meta name="description" content="The objective of Service Validation and Testing is to ensure that deployed Releases and the resulting services meet customer expectations. This ITIL process verifies that IT operations is able to support the new service." />
	<meta property="og:url" content="https://wiki.en.it-processmaps.com/index.php/Service_Validation_and_Testing" />		<meta property="og:url" content="https://wiki.en.it-processmaps.com/index.php/Service_Validation_and_Testing" />
	<meta property="og:title" content="Service Validation and Testing \| IT Process Wiki" />		<meta property="og:title" content="Service Validation and Testing \| IT Process Wiki" />
Line 39:		Line 39:

	[[Image:Itil-service-validation.jpg\|right\|thumb\|375px\|alt=Service Validation ITIL\|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-service-validation.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_service_validation_and_testing_itilv3.pdf ITIL Service Validation]]]		[[Image:Itil-service-validation.jpg\|right\|thumb\|375px\|alt=Service Validation ITIL\|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-service-validation.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_service_validation_and_testing_itilv3.pdf ITIL Service Validation]]]
	Service Validation and Testing ~~was~~ introduced as a new process in ITIL V3. Major additions are details on the various testing stages during [[ITIL Service Transition\|Service Transition]] and descriptions of ~~the corresponding~~ testing approaches.		Service Validation and Testing has been introduced as a new process in ITIL V3. Major additions are details on the various testing stages during [[ITIL Service Transition\|Service Transition]] and descriptions of commonly used testing approaches.

	In ''''' ITIL 2011''''', additional interfaces between [[Service Validation and Testing\|Service Validation]] and [[Project Management - Transition Planning and Support\|Project Management]] have been added to make sure that Project Management is constantly provided with current planning information.		In ''''' ITIL 2011''''', additional interfaces between [[Service Validation and Testing\|Service Validation]] and [[Project Management - Transition Planning and Support\|Project Management]] have been added to make sure that Project Management is constantly provided with current planning information.

	The process overview of [[Media:Itil-service-validation.jpg\|Service Validation & Testing (.JPG)]] ~~is showing~~ the ~~most important interfaces~~ (''see Fig. 1'').		The process overview of [[Media:Itil-service-validation.jpg\|Service Validation & Testing (.JPG)]] shows the key information flows (''see Fig. 1'').

	<p> </p>		<p> </p>
Line 180:		Line 180:
	==Notes==		==Notes==

	<html>By:  Stefan Kempter <a rel="author" href="https://~~plus~~.~~google~~.com/~~111925560448291102517~~/~~about~~"><img style="margin:0px 0px 0px 0px;" src="~~/skins/Vector~~/images~~/itpm~~/bookmarking/~~gplus~~.png" width="16" height="16" title="By: Stefan Kempter \| Profile on ~~Google+~~" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>		<html>By:  Stefan Kempter <a rel="author" href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>

	<p> </p>		<p> </p>

	<p><small>		<p><small>
	<span itemscope="itemscope" itemtype="http://~~data-vocabulary~~.org/~~Breadcrumb~~">		<span itemprop="breadcrumb" itemscope itemtype="http://schema.org/BreadcrumbList">
	<a href="https://wiki.en.it-processmaps.com/index.php/Service_Validation_and_Testing#Process_Description~~" itemprop="url~~"><span itemprop="~~title~~">Process Description</span></a> ›		<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem">
	</span>		<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/Service_Validation_and_Testing#Process_Description">
	<span ~~itemscope~~="itemscope" itemtype="http://~~data-vocabulary~~.org/~~Breadcrumb~~">		<span itemprop="name">Process Description</span></a>
	<a href="https://wiki.en.it-processmaps.com/index.php/Service_Validation_and_Testing#Sub-Processes~~" itemprop="url~~"><span itemprop="~~title~~">Sub-Processes</span></a> ›		<meta itemprop="position" content="1"></span> ›
	</span>		<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem">
	<span ~~itemscope~~="itemscope" itemtype="http://~~data-vocabulary~~.org/~~Breadcrumb~~">		<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/Service_Validation_and_Testing#Sub-Processes">
	<a href="https://wiki.en.it-processmaps.com/index.php/Service_Validation_and_Testing#Definitions~~" itemprop="url~~"><span itemprop="~~title~~">Definitions</span></a> ›		<span itemprop="name">Sub-Processes</span></a>
	</span>		<meta itemprop="position" content="2"></span> ›
	<span ~~itemscope~~="itemscope" itemtype="http://~~data-vocabulary~~.org/~~Breadcrumb~~">		<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem">
	<a href="https://wiki.en.it-processmaps.com/index.php/Service_Validation_and_Testing#Roles_.7C_Responsibilities~~" itemprop="url~~"><span itemprop="~~title~~">Roles</span></a>		<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/Service_Validation_and_Testing#Definitions">
			<span itemprop="name">Definitions</span></a>
			<meta itemprop="position" content="3"></span> ›
			<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem">
			<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/Service_Validation_and_Testing#Roles_.7C_Responsibilities">
			<span itemprop="name">Roles</span></a>
			<meta itemprop="position" content="4"></span>
	</span>		</span>
	</small></p>		</small></p>
Line 210:		Line 216:
	<link itemprop="isPartOf" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Transition" />		<link itemprop="isPartOf" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Transition" />
	<link itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/0/02/Itil-service-validation.jpg" />		<link itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/0/02/Itil-service-validation.jpg" />
	<link itemprop="author" href="https://~~plus~~.~~google~~.com/~~111925560448291102517~~/~~about~~" />		<link itemprop="author" href="https://www.linkedin.com/in/stefankempter" />
	<meta itemprop="author" content="Stefan Kempter" />		<meta itemprop="author" content="Stefan Kempter" />
	<meta itemprop="creator copyrightHolder publisher" content="IT Process Maps" />		<meta itemprop="creator copyrightHolder publisher" content="IT Process Maps" />

Andrea at 08:39, 28 April 2017

2017-04-28T08:39:09Z

← Older revision		Revision as of 10:39, 28 April 2017
Line 16:		Line 16:
	</itpmch>		</itpmch>
	<imagemap>		<imagemap>
	Image:ITIL-Wiki-de-es.jpg\|DE - ES - Service Validation and Testing\|~~100px~~		Image:ITIL-Wiki-share.jpg\|right\|share this page\|141px
	rect 0 ~~0 50 30~~ [https://wiki.de.it-processmaps.com/index.php/Service-Validierung_und_Test diese Seite auf Deutsch]		rect 55 0 99 36 [https://www.linkedin.com/shareArticle?url=https%3A%2F%2Fwiki.en.it-processmaps.com%2Findex.php%2FService_Validation_and_Testing&hl=en_US&source=IT%20Process%20Wiki share this page on LinkedIn]
	rect 50 0 ~~100 30~~ [https://wiki.es.it-processmaps.com/index.php/ITIL_Validacion_y_Pruebas_de_Servicios esta página en español]		rect 97 0 141 36 [https://twitter.com/intent/tweet?url=https%3A%2F%2Fwiki.en.it-processmaps.com%2Findex.php%2FService_Validation_and_Testing&text=%23ITILwiki%20%7C%20Service%20Validation%20and%20Testing%20-%20Process%20description%0A%E2%96%BA&lang=en&via=itprocessmaps share this page on Twitter]
			desc none
			</imagemap>
			<imagemap>
			Image:ITIL-Wiki-de-es.jpg\|DE - ES - Service Validation and Testing\|163px
			rect 81 0 114 36 [https://wiki.de.it-processmaps.com/index.php/Service-Validierung_und_Test diese Seite auf Deutsch]
			rect 115 0 163 36 [https://wiki.es.it-processmaps.com/index.php/ITIL_Validacion_y_Pruebas_de_Servicios esta página en español]
	desc none		desc none
	</imagemap>		</imagemap>
	<br style="clear:both;"/>		<br style="clear:both;"/>

	~~<p> </p>~~

	'''<span id="Overview">Objective:</span>''' The objective of <html><span id="md-webpage-description" itemprop="description"><i>Service Validation and Testing</i> is to ensure that deployed Releases and the resulting services meet customer expectations. This ITIL process verifies that IT operations is able to support the new service.</span></p>		'''<span id="Overview">Objective:</span>''' The objective of <html><span id="md-webpage-description" itemprop="description"><i>Service Validation and Testing</i> is to ensure that deployed Releases and the resulting services meet customer expectations. This ITIL process verifies that IT operations is able to support the new service.</span></p>

Andrea at 14:26, 23 April 2017

2017-04-23T14:26:00Z

← Older revision		Revision as of 16:26, 23 April 2017
Line 2:		Line 2:
	<meta name="keywords" content="service validation and testing, itil service validation and testing, itil testing, service validation and testing process" />		<meta name="keywords" content="service validation and testing, itil service validation and testing, itil testing, service validation and testing process" />
	<meta name="description" content="Service Validation and Testing: ITIL process definition - Sub-processes - Terms - Additional information on ITIL Service Validation and Testing." />		<meta name="description" content="Service Validation and Testing: ITIL process definition - Sub-processes - Terms - Additional information on ITIL Service Validation and Testing." />
			<meta property="og:url" content="https://wiki.en.it-processmaps.com/index.php/Service_Validation_and_Testing" />
			<meta property="og:title" content="Service Validation and Testing \| IT Process Wiki" />
			<meta property="og:description" content="The objective of Service Validation and Testing is to ensure that deployed Releases and the resulting services meet customer expectations. This ITIL process verifies that IT operations is able to support the new service." />
			<meta property="og:site_name" content="IT Process Wiki - the ITIL® Wiki">
			<meta property="og:type" content="article" />
			<meta property="article:publisher" content="https://www.facebook.com/itprocessmaps" />
			<meta property="fb:admins" content="100002035253209" />
			<meta property="fb:admins" content="100002592864414" />
			<meta property="og:image" content="https://wiki.en.it-processmaps.com/images/0/02/Itil-service-validation.jpg" />
			<meta property="og:image:width" content="960" />
			<meta property="og:image:height" content="710" />
			<link href="https://plus.google.com/108613479011811316823/posts" rel="publisher" />
	</itpmch>		</itpmch>
	<imagemap>		<imagemap>
Line 13:		Line 25:
	<p> </p>		<p> </p>

	'''<span id="Overview">Objective:</span>''' The objective of <html><span id="md-webpage-description" itemprop="description"><i>~~ITIL~~ Service Validation and Testing</i> is to ensure that deployed Releases and the resulting services meet customer expectations~~, and to verify~~ that IT operations is able to support the new service.</span></p>		'''<span id="Overview">Objective:</span>''' The objective of <html><span id="md-webpage-description" itemprop="description"><i>Service Validation and Testing</i> is to ensure that deployed Releases and the resulting services meet customer expectations. This ITIL process verifies that IT operations is able to support the new service.</span></p>
	<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Transition" title="ITIL Service Transition">Service Transition</a></html>		<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Transition" title="ITIL Service Transition">Service Transition</a></html>

Line 27:		Line 39:
	In ''''' ITIL 2011''''', additional interfaces between [[Service Validation and Testing\|Service Validation]] and [[Project Management - Transition Planning and Support\|Project Management]] have been added to make sure that Project Management is constantly provided with current planning information.		In ''''' ITIL 2011''''', additional interfaces between [[Service Validation and Testing\|Service Validation]] and [[Project Management - Transition Planning and Support\|Project Management]] have been added to make sure that Project Management is constantly provided with current planning information.

	The process overview of [[Media:Itil-service-validation.jpg\|Service Validation & Testing (.JPG)]] is showing the most important interfaces (''see ~~Figure~~ 1'').		The process overview of [[Media:Itil-service-validation.jpg\|Service Validation & Testing (.JPG)]] is showing the most important interfaces (''see Fig. 1'').

	<p> </p>		<p> </p>
Line 184:		Line 196:

	<!-- define schema.org/WebPage --> <span itemscope itemtype="https://schema.org/WebPage" itemref="md-webpage-description">		<!-- define schema.org/WebPage --> <span itemscope itemtype="https://schema.org/WebPage" itemref="md-webpage-description">
	<meta itemprop="alternativeHeadline" content="ITIL Service Validation" />		<meta itemprop="alternativeHeadline" content="ITIL Service Validation" />
	<meta itemprop="name" content="Service Validation and Testing" />		<meta itemprop="name" content="Service Validation and Testing" />
	<meta itemprop="significantLinks" content="https://wiki.en.it-processmaps.com/index.php/ITIL_KPIs_Service_Transition#ITIL_KPIs_Service_Validation_and_Testing" />		<meta itemprop="significantLinks" content="https://wiki.en.it-processmaps.com/index.php/ITIL_KPIs_Service_Transition#ITIL_KPIs_Service_Validation_and_Testing" />
	<link itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/Service_Validation_and_Testing" />		<link itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/Service_Validation_and_Testing" />
	<meta itemprop="inLanguage" content="en" />		<meta itemprop="inLanguage" content="en" />
	<link itemprop="citation" href="https://wiki.de.it-processmaps.com/index.php/Service-Validierung_und_Test" />		<link itemprop="citation" href="https://wiki.de.it-processmaps.com/index.php/Service-Validierung_und_Test" />
	<link itemprop="citation" href="https://wiki.es.it-processmaps.com/index.php/ITIL_Validacion_y_Pruebas_de_Servicios" />		<link itemprop="citation" href="https://wiki.es.it-processmaps.com/index.php/ITIL_Validacion_y_Pruebas_de_Servicios" />
	<meta itemprop="Headline" content="Service Validation and Testing" />		<meta itemprop="Headline" content="Service Validation and Testing" />
	<link itemprop="isPartOf" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Transition" />		<link itemprop="isPartOf" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Transition" />
	<link itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/0/02/Itil-service-validation.jpg" />		<link itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/0/02/Itil-service-validation.jpg" />
	<link itemprop="author" href="https://plus.google.com/111925560448291102517/about" />		<link itemprop="author" href="https://plus.google.com/111925560448291102517/about" />
	<meta itemprop="author" content="Stefan Kempter" />		<meta itemprop="author" content="Stefan Kempter" />
	<meta itemprop="creator copyrightHolder publisher" content="IT Process Maps" />		<meta itemprop="creator copyrightHolder publisher" content="IT Process Maps" />
	</span><p></html>		</span><p></html>

Andrea at 17:07, 15 May 2016

2016-05-15T17:07:35Z

← Older revision		Revision as of 19:07, 15 May 2016
Line 1:		Line 1:
	<~~seo metakeywords~~="service validation and testing, itil service validation and testing, itil testing, service validation and testing process" ~~metadescription~~="Service Validation and Testing: ITIL process definition - Sub-processes - Terms - Additional information on ITIL Service Validation and Testing." />		<itpmch><title>Service Validation and Testing \| IT Process Wiki</title>
			<meta name="keywords" content="service validation and testing, itil service validation and testing, itil testing, service validation and testing process" />
			<meta name="description" content="Service Validation and Testing: ITIL process definition - Sub-processes - Terms - Additional information on ITIL Service Validation and Testing." />
			</itpmch>
	<imagemap>		<imagemap>
	Image:ITIL-Wiki-de-es.jpg\|DE - ES - Service Validation and Testing\|100px		Image:ITIL-Wiki-de-es.jpg\|DE - ES - Service Validation and Testing\|100px
Line 8:		Line 11:
	<br style="clear:both;"/>		<br style="clear:both;"/>

	~~<html><div itemscope="itemscope" itemtype="https://schema.org/WebPage"><!-- define schema.org/WebPage --><p></html>~~
	<p> </p>		<p> </p>

	'''<span id="Overview">Objective:</span>''' The objective of <html><span ~~itemprop~~="description"~~><i><span~~ itemprop="~~alternativeHeadline" content="ITIL Service Validation~~">~~ITIL~~ <~~span itemprop="name Headline"~~>Service Validation and Testing~~</span></span>~~</i> is to ensure that deployed Releases and the resulting services meet customer expectations, and to verify that IT operations is able to support the new service.</span></p>		'''<span id="Overview">Objective:</span>''' The objective of <html><span id="md-webpage-description" itemprop="description"><i>ITIL Service Validation and Testing</i> is to ensure that deployed Releases and the resulting services meet customer expectations, and to verify that IT operations is able to support the new service.</span></p>
	<p><b>Part of</b>: <a ~~itemprop="isPartOf"~~ href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Transition" title="ITIL Service Transition">Service Transition</a></html>		<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Transition" title="ITIL Service Transition">Service Transition</a></html>

	'''Process Owner''': [[Service Validation and Testing#Test Manager\|Test Manager]]		'''Process Owner''': [[Service Validation and Testing#Test Manager\|Test Manager]]
Line 20:		Line 22:
	==Process Description==		==Process Description==

	[[Image:Itil-service-validation.jpg\|right\|thumb\|375px\|alt=Service Validation ITIL\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_service_validation_and_testing_itilv3.pdf ITIL Service Validation]]]		[[Image:Itil-service-validation.jpg\|right\|thumb\|375px\|alt=Service Validation ITIL\|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-service-validation.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_service_validation_and_testing_itilv3.pdf ITIL Service Validation]]]
	Service Validation and Testing was introduced as a new process in ITIL V3. Major additions are details on the various testing stages during [[ITIL Service Transition\|Service Transition]] and descriptions of the corresponding testing approaches.		Service Validation and Testing was introduced as a new process in ITIL V3. Major additions are details on the various testing stages during [[ITIL Service Transition\|Service Transition]] and descriptions of the corresponding testing approaches.

Line 80:		Line 82:
	==KPIs==		==KPIs==

	*[[ITIL KPIs Service Transition#ITIL KPIs Service Validation ~~and Testing\|~~Key Performance Indicators (KPIs) Service Validation and Testing]]		<html><ul><li><a href="https://wiki.en.it-processmaps.com/index.php/ITIL_KPIs_Service_Transition#ITIL_KPIs_Service_Validation_and_Testing" title="ITIL KPIs Service Validation">Key Performance Indicators (KPIs) Service Validation and Testing</a></li></ul>
			<p></html>
	<p> </p>		<p> </p>

Line 158:		Line 160:
	<span id="Team">[4] Service Level Manager, Release Manager and Service Owner. [[ITIL Roles\| → Role descriptions...]]</span>		<span id="Team">[4] Service Level Manager, Release Manager and Service Owner. [[ITIL Roles\| → Role descriptions...]]</span>

	~~<p> </p>~~
	<p> </p>		<p> </p>

	==~~[ Infobox ]~~==		==Notes==

	<html>~~<table class="wikitable">~~		<html>By:  Stefan Kempter <a rel="author" href="https://plus.google.com/111925560448291102517/about"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter \| Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>
	~~<tr>~~
	~~<td>Link to this page:</td>~~		<p> </p>
	~~<td><a itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/Service_Validation_and_Testing">https://wiki.en.it-processmaps.com/index.php/Service_Validation_and_Testing</a></td>~~
	~~</tr>~~
	~~<tr>~~
	~~<td>Languages:</td>~~
	<td><span itemprop="inLanguage" content="en">English</span> \| <span><a itemprop="citation" class="external text" href="https://wiki.de.it-processmaps.com/index.php/Service-Validierung_und_Test" title="Service-Validierung and Test">Deutsch</a></span> \| <span><a itemprop="citation" class="external text" href="https:~~//wiki.es.it-processmaps.com/index.php/ITIL_Validacion_y_Pruebas_de_Servicios" title="Validación y Pruebas de Servicios">espa~~&#~~xf1~~;~~ol</a></span></td>~~
	~~</tr>~~
	~~<tr>~~
	~~<td>Image:</td>~~
	~~<td style="vertical-align:top"><a itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/0/02/Itil-service-validation.jpg" title="Service Validation">ITIL Service Validation~~ & ~~Testing (.JPG)</a></td>~~
	~~</tr>~~
	~~<tr>~~
	~~<td>Author:</td>~~
	~~<td><span itemprop="author">~~Stefan Kempter~~</span>, <span itemprop="creator copyrightHolder publisher">IT Process Maps</span>~~ &~~nbsp;&nbsp~~; <a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter \| Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></td>
	<~~/tr~~>
	</~~table~~>

	<p><small>		<p><small>
Line 196:		Line 182:
	</span>		</span>
	</small></p>		</small></p>
	</~~div~~><~~!-- end of~~ schema.org/WebPage --><p></html>
			<!-- define schema.org/WebPage --> <span itemscope itemtype="https://schema.org/WebPage" itemref="md-webpage-description">
			<meta itemprop="alternativeHeadline" content="ITIL Service Validation" />
			<meta itemprop="name" content="Service Validation and Testing" />
			<meta itemprop="significantLinks" content="https://wiki.en.it-processmaps.com/index.php/ITIL_KPIs_Service_Transition#ITIL_KPIs_Service_Validation_and_Testing" />
			<link itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/Service_Validation_and_Testing" />
			<meta itemprop="inLanguage" content="en" />
			<link itemprop="citation" href="https://wiki.de.it-processmaps.com/index.php/Service-Validierung_und_Test" />
			<link itemprop="citation" href="https://wiki.es.it-processmaps.com/index.php/ITIL_Validacion_y_Pruebas_de_Servicios" />
			<meta itemprop="Headline" content="Service Validation and Testing" />
			<link itemprop="isPartOf" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Transition" />
			<link itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/0/02/Itil-service-validation.jpg" />
			<link itemprop="author" href="https://plus.google.com/111925560448291102517/about" />
			<meta itemprop="author" content="Stefan Kempter" />
			<meta itemprop="creator copyrightHolder publisher" content="IT Process Maps" />
			</span><p></html>

	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:Service Transition\|Service Validation & Testing]][[Category:Service Validation & Testing\|!]]		[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:Service Transition\|Service Validation & Testing]][[Category:Service Validation & Testing\|!]]
	<!-- --- -->		<!-- --- -->

Andrea at 16:36, 22 December 2013

2013-12-22T16:36:59Z

Show changes

Andrea: /* Roles | Responsibilities */

2011-11-12T11:55:14Z

Roles | Responsibilities

Show changes

Andrea at 09:31, 13 July 2011

2011-07-13T09:31:28Z

← Older revision		Revision as of 11:31, 13 July 2011
Line 1:		Line 1:
			<seo metakeywords="service validation and testing, itil service validation and testing, itil testing, service validation and testing process" metadescription="Service Validation and Testing: ITIL process definition - subprocesses - Additional information on ITIL Service Validation and Testing." />
	<imagemap>		<imagemap>
	Image:ITIL-Wiki-de-es.jpg\|Service Validation and Testing\|100px		Image:ITIL-Wiki-de-es.jpg\|DE - ES - Service Validation and Testing\|100px
	rect 0 0 50 30 [https://wiki.de.it-processmaps.com/index.php/Service-Validierung_und_Test diese Seite auf Deutsch]		rect 0 0 50 30 [https://wiki.de.it-processmaps.com/index.php/Service-Validierung_und_Test diese Seite auf Deutsch]
	rect 50 0 100 30 [https://wiki.es.it-processmaps.com/index.php/ITIL_Validacion_y_Pruebas_de_Servicios esta página en español]		rect 50 0 100 30 [https://wiki.es.it-processmaps.com/index.php/ITIL_Validacion_y_Pruebas_de_Servicios esta página en español]
Line 18:		Line 19:
	== ITIL Service Validation and Testing: Process Definition ==		== ITIL Service Validation and Testing: Process Definition ==

	~~<imagemap>~~		[[Image:Itil-service-validation.jpg\|thumb=overview_service_validation_and_testing_itilv3_thumb.jpg\|left\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_service_validation_and_testing_itilv3.pdf Service Validation & Testing]]]
	Image:overview_service_validation_and_testing_itilv3_thumb.jpg\|left\|~~Service Validation and Testing\|350px\|thumb~~
	~~default~~ [https://wiki.en.it-processmaps.com/images/pdf/process_overview_service_validation_and_testing_itilv3.pdf Service Validation ~~and~~ Testing ~~(.pdf)~~]
	~~desc bottom-left~~
	~~</imagemap>~~

	Service Validation and Testing is new process in ITIL V3; ITIL V2 covered some aspects of Release testing within [[Release Management]] but ITIL V3 provides considerably enhanced guidance. Major additions in ITIL V3 are details on the various testing stages during [[ITIL V3 Service Transition\|Service Transition]] and descriptions of the corresponding testing approaches.		Service Validation and Testing is new process in ITIL V3; ITIL V2 covered some aspects of Release testing within [[Release Management]] but ITIL V3 provides considerably enhanced guidance. Major additions in ITIL V3 are details on the various testing stages during [[ITIL V3 Service Transition\|Service Transition]] and descriptions of the corresponding testing approaches.

	The following sub-processes are part of [[Service Validation and Testing\|Service Validation and Testing ~~according to ITIL V3~~]]:		The following sub-processes are part of [[Service Validation and Testing\|Service Validation and Testing]]:
	<br style="clear:both;"/>		<br style="clear:both;"/>

Line 45:		Line 42:
	;Service Acceptance Testing		;Service Acceptance Testing
	:Process Objective: To verify if all conditions are met for the new service to be activated, and to obtain a binding consent from the customer that the new service fulfils the agreed [[Service Level Management#SLR\|Service Level Requirements]].		:Process Objective: To verify if all conditions are met for the new service to be activated, and to obtain a binding consent from the customer that the new service fulfils the agreed [[Service Level Management#SLR\|Service Level Requirements]].


			===== Downloads =====

			Use the following links to open the process overview of Service Validation & Testing showing the most important interfaces:

			* [[Media:Itil-service-validation.jpg\|Service Validation & Testing (.JPG)]]
			* [https://wiki.en.it-processmaps.com/images/pdf/process_overview_service_validation_and_testing_itilv3.pdf Service Validation & Testing (.PDF)]''


Line 99:		Line 104:


			<i><small>[[Main Page\|Home]] > [[ITIL Processes]] > [[ITIL V3 Service Transition\|Service Transition]] > [[Service Validation and Testing\|Service Validation and Testing]]</small></i>

	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL V3]][[Category:ITIL process]][[Category:Service Transition\|Service Validation & Testing]][[Category:Service Validation & Testing\|!]]		[[Category:ITIL V3]][[Category:ITIL process]][[Category:Service Transition\|Service Validation & Testing]][[Category:Service Validation & Testing\|!]]
	<!-- --- -->		<!-- --- -->