Service Portfolio Management - Revision history

Andrea at 10:51, 31 December 2023

2023-12-31T10:51:16Z

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Andrea at 16:49, 18 March 2022

2022-03-18T16:49:01Z

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	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL 2011]][[Category:ITIL V3]][[Category:ITIL process]][[Category:Service Strategy\|Service Portfolio Management]][[Category:Service Portfolio Management\|!]]		[[Category:ITIL 4]][[Category:ITIL 2011]][[Category:ITIL V3]][[Category:ITIL practice]][[Category:ITIL process]][[Category:Service Strategy\|Service Portfolio Management]][[Category:Service Portfolio Management\|!]]
	<!-- --- -->		<!-- --- -->

Andrea at 12:18, 28 June 2020

2020-06-28T12:18:37Z

Show changes

Andrea at 11:29, 27 February 2018

2018-02-27T11:29:15Z

← Older revision		Revision as of 13:29, 27 February 2018
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	<itpmch><title>Service Portfolio Management \| IT Process Wiki</title>		<itpmch><title>Service Portfolio Management \| IT Process Wiki</title>
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	<meta name="description" content="Service Portfolio Management: ITIL process ~~definition - Sub-processes - Terms - Additional information on~~ Service ~~Portfolio Management~~." />		<meta name="description" content="The objective of ITIL Service Portfolio Management is to manage the service portfolio. This ITIL process ensures that the service provider has the right mix of services to meet required business outcomes at an appropriate level of investment. Part of: Service Strategy." />
	<meta property="og:url" content="https://wiki.en.it-processmaps.com/index.php/Service_Portfolio_Management" />		<meta property="og:url" content="https://wiki.en.it-processmaps.com/index.php/Service_Portfolio_Management" />
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	[[Image:Service-portfolio-management-itil.jpg\|right\|thumb\|375px\|alt=Service Portfolio Management ITIL\|link=https://wiki.en.it-processmaps.com/index.php/File:Service-portfolio-management-itil.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_service_portfolio_management_itilv3.pdf Service Portfolio Management]]]		[[Image:Service-portfolio-management-itil.jpg\|right\|thumb\|375px\|alt=Service Portfolio Management ITIL\|link=https://wiki.en.it-processmaps.com/index.php/File:Service-portfolio-management-itil.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_service_portfolio_management_itilv3.pdf Service Portfolio Management]]]

	Managing services as a portfolio is a new concept in ITIL. ITIL V3 introduces ~~strategic thinking about how~~ the [[Service Portfolio Management#Service Portfolio\|Service Portfolio]] ~~should be developed in~~ the ~~future~~.		Managing services as a portfolio is a new concept in ITIL. ITIL V3 introduces the process for managing the [[Service Portfolio Management#Service Portfolio\|Service Portfolio]] at the strategic level.

	Following the introduction of the [[ITIL Strategy Management\|Strategy Management for IT Services]] process in '''''ITIL 2011''''', Service Portfolio Management has been re-focused to cover activities associated with managing the Service Portfolio. The process overview of [[Media:Service-portfolio-management-itil.jpg\|Service Portfolio Management (.JPG)]] ~~is showing~~ the ~~most important interfaces~~ (''see Fig. 1'').		Following the introduction of the [[ITIL Strategy Management\|Strategy Management for IT Services]] process in '''''ITIL 2011''''', Service Portfolio Management has been re-focused to cover activities more closely associated with managing the Service Portfolio. The process overview of [[Media:Service-portfolio-management-itil.jpg\|Service Portfolio Management (.JPG)]] shows the key information flows (''see Fig. 1'').

	<p> </p>		<p> </p>
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	==Notes==		==Notes==

	<html>By:  Stefan Kempter <a rel="author" href="https://~~plus~~.~~google~~.com/~~111925560448291102517~~/~~about~~"><img style="margin:0px 0px 0px 0px;" src="~~/skins/Vector~~/images~~/itpm~~/bookmarking/~~gplus~~.png" width="16" height="16" title="By: Stefan Kempter \| Profile on ~~Google+~~" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>		<html>By:  Stefan Kempter <a rel="author" href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>

	<p> </p>		<p> </p>

	<p><small>		<p><small>
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	<a href="https://wiki.en.it-processmaps.com/index.php/Service_Portfolio_Management#Roles_.7C_Responsibilities~~" itemprop="url~~"><span itemprop="~~title~~">Roles</span></a>		<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/Service_Portfolio_Management#Definitions">
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Andrea at 08:38, 28 April 2017

2017-04-28T08:38:46Z

← Older revision		Revision as of 10:38, 28 April 2017
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	~~<p> </p>~~

	'''<span id="Overview">Objective</span>''': <html><span id="md-webpage-description" itemprop="description">The objective of <i>ITIL Service Portfolio Management</i> is to manage the <a href="https://wiki.en.it-processmaps.com/index.php/Service_Portfolio_Management#Service_Portfolio" title="Service Portfolio">service portfolio</a>. This ITIL process ensures that the service provider has the right mix of services to meet required business outcomes at an appropriate level of investment.</span></p>		'''<span id="Overview">Objective</span>''': <html><span id="md-webpage-description" itemprop="description">The objective of <i>ITIL Service Portfolio Management</i> is to manage the <a href="https://wiki.en.it-processmaps.com/index.php/Service_Portfolio_Management#Service_Portfolio" title="Service Portfolio">service portfolio</a>. This ITIL process ensures that the service provider has the right mix of services to meet required business outcomes at an appropriate level of investment.</span></p>

Andrea at 09:23, 23 April 2017

2017-04-23T09:23:12Z

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	<p> </p>		<p> </p>

	'''<span id="Overview">Objective</span>''': <html><span id="md-webpage-description" itemprop="description">The objective of <i>ITIL Service Portfolio Management</i> is to manage the <a href="https://wiki.en.it-processmaps.com/index.php/Service_Portfolio_Management#Service_Portfolio" title="Service Portfolio">service portfolio</a>. ~~Service Portfolio Management~~ ensures that the service provider has the right mix of services to meet required business outcomes at an appropriate level of investment.</span></p>		'''<span id="Overview">Objective</span>''': <html><span id="md-webpage-description" itemprop="description">The objective of <i>ITIL Service Portfolio Management</i> is to manage the <a href="https://wiki.en.it-processmaps.com/index.php/Service_Portfolio_Management#Service_Portfolio" title="Service Portfolio">service portfolio</a>. This ITIL process ensures that the service provider has the right mix of services to meet required business outcomes at an appropriate level of investment.</span></p>
	<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Strategy" title="ITIL Service Strategy">Service Strategy</a></html>		<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Strategy" title="ITIL Service Strategy">Service Strategy</a></html>

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	Managing services as a portfolio is a new concept in ITIL. ITIL V3 introduces strategic thinking about how the [[Service Portfolio Management#Service Portfolio\|Service Portfolio]] should be developed in the future.		Managing services as a portfolio is a new concept in ITIL. ITIL V3 introduces strategic thinking about how the [[Service Portfolio Management#Service Portfolio\|Service Portfolio]] should be developed in the future.

	Following the introduction of the [[ITIL Strategy Management\|Strategy Management for IT Services]] process in '''''ITIL 2011''''', Service Portfolio Management has been re-focused to cover activities associated with managing the Service Portfolio. The process overview of [[Media:Service-portfolio-management-itil.jpg\|Service Portfolio Management (.JPG)]] is showing the most important interfaces (''see ~~Figure~~ 1'').		Following the introduction of the [[ITIL Strategy Management\|Strategy Management for IT Services]] process in '''''ITIL 2011''''', Service Portfolio Management has been re-focused to cover activities associated with managing the Service Portfolio. The process overview of [[Media:Service-portfolio-management-itil.jpg\|Service Portfolio Management (.JPG)]] is showing the most important interfaces (''see Fig. 1'').

	<p> </p>		<p> </p>
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Andrea at 11:50, 15 May 2016

2016-05-15T11:50:33Z

← Older revision		Revision as of 13:50, 15 May 2016
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	~~<html><div itemscope="itemscope" itemtype="https://schema.org/WebPage"><!-- define schema.org/WebPage --><p></html>~~
	<p> </p>		<p> </p>

	'''<span id="Overview">Objective</span>''': <html><span itemprop="description">The objective of <i~~><span itemprop="alternativeHeadline"~~>ITIL ~~<span itemprop="name Headline">~~Service Portfolio Management~~</span></span>~~</i> is to manage the <a href="https://wiki.en.it-processmaps.com/index.php/Service_Portfolio_Management#Service_Portfolio" title="Service Portfolio">service portfolio</a>. Service Portfolio Management ensures that the service provider has the right mix of services to meet required business outcomes at an appropriate level of investment.</span></p>		'''<span id="Overview">Objective</span>''': <html><span id="md-webpage-description" itemprop="description">The objective of <i>ITIL Service Portfolio Management</i> is to manage the <a href="https://wiki.en.it-processmaps.com/index.php/Service_Portfolio_Management#Service_Portfolio" title="Service Portfolio">service portfolio</a>. Service Portfolio Management ensures that the service provider has the right mix of services to meet required business outcomes at an appropriate level of investment.</span></p>
	<p><b>Part of</b>: <a ~~itemprop="isPartOf"~~ href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Strategy" title="ITIL Service Strategy">Service Strategy</a></html>		<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Strategy" title="ITIL Service Strategy">Service Strategy</a></html>

	'''Process Owner''': [[Service Portfolio Management#Service Portfolio Manager\|Service Portfolio Manager]]		'''Process Owner''': [[Service Portfolio Management#Service Portfolio Manager\|Service Portfolio Manager]]
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	==Process Description==		==Process Description==

	[[Image:Service-portfolio-management-itil.jpg\|right\|thumb\|375px\|alt=Service Portfolio Management ITIL\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_service_portfolio_management_itilv3.pdf Service Portfolio Management]]]		[[Image:Service-portfolio-management-itil.jpg\|right\|thumb\|375px\|alt=Service Portfolio Management ITIL\|link=https://wiki.en.it-processmaps.com/index.php/File:Service-portfolio-management-itil.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_service_portfolio_management_itilv3.pdf Service Portfolio Management]]]

	Managing services as a portfolio is a new concept in ITIL. ITIL V3 introduces strategic thinking about how the [[Service Portfolio Management#Service Portfolio\|Service Portfolio]] should be developed in the future.		Managing services as a portfolio is a new concept in ITIL. ITIL V3 introduces strategic thinking about how the [[Service Portfolio Management#Service Portfolio\|Service Portfolio]] should be developed in the future.
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	==<span id="Checklists_.7C_KPIs">Templates \| KPIs</span>==		==<span id="Checklists_.7C_KPIs">Templates \| KPIs</span>==

	*[[ITIL KPIs Service Strategy#ITIL KPIs Service Portfolio Management\|Key Performance Indicators (KPIs) Service Portfolio Management]]		<html><ul><li><a href="https://wiki.en.it-processmaps.com/index.php/ITIL_KPIs_Service_Strategy#ITIL_KPIs_Service_Portfolio_Management" title="ITIL KPIs Service Portfolio Management">Key Performance Indicators (KPIs) Service Portfolio Management</a>
	*[[Checklist Service Portfolio\|Service Portfolio Template]]		</li><li><a href="https://wiki.en.it-processmaps.com/index.php/Checklist_Service_Portfolio" title="Checklist Service Portfolio">Service Portfolio Template</a>
			</li></ul><p></html>
	<p> </p>		<p> </p>

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	<span id="Roles">[3] see [[ITIL Roles\|→ Role descriptions ...]]</span>		<span id="Roles">[3] see [[ITIL Roles\|→ Role descriptions ...]]</span>

	~~<p> </p>~~
	<p> </p>		<p> </p>

	==~~[ Infobox ]~~==		==Notes==

	<html>~~<table class="wikitable">~~		<html>By:  Stefan Kempter <a rel="author" href="https://plus.google.com/111925560448291102517/about"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter \| Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>
	~~<tr>~~
	~~<td>Link to this page~~:~~</td>~~		<p> </p>
	~~<td><a itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/Service_Portfolio_Management">https://wiki.en.it-processmaps.com/index.php/Service_Portfolio_Management</a></td>~~
	~~</tr>~~
	~~<tr>~~
	~~<td>Languages:</td>~~
	<td><span itemprop="inLanguage" content="en">English</span> \| <span><a itemprop="citation" class="external text" href="https://wiki.de.it-processmaps.com/index.php/Service_Portfolio_Management" title="Service Portfolio Management">Deutsch</a></span> \| <span><a itemprop="citation" class="external text" href="https://wiki.es.it-processmaps.com/index.php/ITIL_Gestion_del_Portafolio_de_Servicios" title="Gestión del Portafolio de Servicios">espa&#~~xf1~~;~~ol</a></span></td>~~
	~~</tr>~~
	~~<tr>~~
	~~<td>Image:</td>~~
	<td style="vertical-align:top"><a itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/9/9c/Service-portfolio-management-itil.jpg" title="Service Portfolio Management">ITIL Service Portfolio Management (.JPG)</a></td>
	~~</tr>~~
	~~<tr>~~
	~~<td>Author:</td>~~
	~~<td><span itemprop="author">~~Stefan Kempter~~</span>, <span itemprop="creator copyrightHolder publisher">IT Process Maps</span>~~ &~~nbsp;&nbsp~~; <a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter \| Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></td>
	<~~/tr~~>
	</~~table~~>

	<p><small>		<p><small>
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	</span>		</span>
	</small></p>		</small></p>
	</~~div~~><~~!-- end of~~ schema.org/WebPage --><p></html>
			<!-- define schema.org/WebPage --> <span itemscope itemtype="https://schema.org/WebPage" itemref="md-webpage-description">
			<meta itemprop="alternativeHeadline" content="ITIL Service Portfolio Management" />
			<meta itemprop="name" content="Service Portfolio Management" />
			<meta itemprop="significantLinks" content="https://wiki.en.it-processmaps.com/index.php/ITIL_KPIs_Service_Strategy#ITIL_KPIs_Service_Portfolio_Management" />
			<meta itemprop="significantLinks" content="https://wiki.en.it-processmaps.com/index.php/Checklist_Service_Portfolio" />
			<link itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/Service_Portfolio_Management" />
			<meta itemprop="inLanguage" content="en" />
			<link itemprop="citation" href="https://wiki.de.it-processmaps.com/index.php/Service_Portfolio_Management" />
			<link itemprop="citation" href="https://wiki.es.it-processmaps.com/index.php/ITIL_Gestion_del_Portafolio_de_Servicios" />
			<meta itemprop="Headline" content="Service Portfolio Management" />
			<link itemprop="isPartOf" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Strategy" />
			<link itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/9/9c/Service-portfolio-management-itil.jpg" />
			<link itemprop="author" href="https://plus.google.com/111925560448291102517/about" />
			<meta itemprop="author" content="Stefan Kempter" />
			<meta itemprop="creator copyrightHolder publisher" content="IT Process Maps" />
			</span><p></html>

	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:Service Strategy\|Service Portfolio Management]][[Category:Service Portfolio Management\|!]]		[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:Service Strategy\|Service Portfolio Management]][[Category:Service Portfolio Management\|!]]
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Andrea at 15:08, 14 December 2013

2013-12-14T15:08:09Z

Show changes

Andrea: /* Definitions */

2011-12-08T10:26:45Z

Definitions

Show changes

Andrea at 18:14, 28 August 2011

2011-08-28T18:14:57Z

← Older revision		Revision as of 20:14, 28 August 2011
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	'''Part of''': [[ITIL V3 Service Strategy\|Service Strategy]]		'''Part of''': [[ITIL V3 Service Strategy\|Service Strategy]]

	'''Process Owner''': [[Service Portfolio Management#ITIL Roles ~~in Service Portfolio Management~~\|Service Portfolio Manager]]		'''Process Owner''': [[Service Portfolio Management#ITIL Roles\|Service Portfolio Manager]]


	== ITIL Service Portfolio Management: Process Definition ==		== ITIL Service Portfolio Management: Process Definition ==

	[[Image:Service-portfolio-management.jpg\|thumb=~~overview_service_portfolio_management_itilv3_thumb.jpg\|left~~\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_service_portfolio_management_itilv3.pdf Service Portfolio Management]]]		[[Image:Service-portfolio-management.jpg\|left\|thumb\|350px\|alt=Service Portfolio Management ITIL\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_service_portfolio_management_itilv3.pdf Service Portfolio Management]]]

	Managing services as a portfolio is a new concept in ITIL V3. ITIL V3 introduces strategic thinking about how the [[Service Portfolio Management#Service Portfolio\|Service Portfolio]] should be developed in the future.		Managing services as a portfolio is a new concept in ITIL V3. ITIL V3 introduces strategic thinking about how the [[Service Portfolio Management#Service Portfolio\|Service Portfolio]] should be developed in the future.
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	;Strategic Service Assessment		;Strategic Service Assessment
	:Process Objective: To assess the present situation of the service provider within its current market spaces. This includes an assessment ("[[Service Portfolio Management#Strategic Service Assessment\|Strategic Service Assessment]]") of current service offerings, customer needs and competing offers from other service providers.		:Process Objective: To assess the present situation of the service provider within its current market spaces. This includes an assessment ("[[Service Portfolio Management#Strategic Service Assessment\|Strategic Service Assessment]]") of current service offerings, [[Service Portfolio Management#Business Planning Information\|customer needs]] and competing offers from other service providers.

	;Service Strategy Definition		;Service Strategy Definition
	:Process Objective: To define the overall goals the service provider should pursue in its development, and to identify what services will be offered to what customers or customer segments, based on the results of the Strategic Service Assessment.		:Process Objective: To define the overall goals the service provider should pursue in its development, and to identify what services will be offered to what customers or customer segments, based on the results of the [[Service Portfolio Management#Strategic Service Assessment\|Strategic Service Assessment]].

	;Service Portfolio Update		;Service Portfolio Update
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	;Strategic Planning		;Strategic Planning
	:Process Objective: To define, initiate and control the programs and projects required to execute the ~~Service Strategy ("~~[[Service Portfolio Management#Service Strategy ~~Plan~~\|Service Strategy ~~Plan~~]]").		:Process Objective: To define, initiate and control the programs and projects required to execute the [[Service Portfolio Management#Service Strategy\|Service Strategy]]").


	~~===== Downloads =====~~

	~~Use the following links to open the process overview of Service Portfolio Management showing the most important interfaces:~~

	* [[Media:Service-portfolio-management.jpg\|Service Portfolio Management (.JPG)]]
	* [https://wiki.en.it-processmaps.com/images/pdf/process_overview_service_portfolio_management_itilv3.pdf Service Portfolio Management (.PDF)]''


	=== ITIL Terms: Service Portfolio Management ===		=== ITIL Terms: Service Portfolio Management ===

	;<span id="Business Planning ~~Data~~">Business Planning ~~Data~~</span>		;<span id="Business Planning Information">Business Planning Information</span>
	:~~A forecast~~ of future business activity, ~~for example planned~~ increases in transaction volumes. ~~Business Planning Data are an important input~~ for the ~~Service Strategy~~ and ~~Service Design processes.~~		:Business Planning Information includes important input from clients and external service providers, especially for devising the [[Service Portfolio Management#Service Strategy\|Service Strategy]] and looking for ways to improve services.
			:This input will highlight, for example, planned business initiatives like the introduction of new product/ service offerings or the expansion into new markets, as well as information on the future development of business activity, especially expected increases in business transaction volumes. This information helps the service organization understand the businesses it serves and their plans for the future, allowing it to offer and develop the right set of services.
	~~;<span id="Business Strategy">Business Strategy</span>~~
	~~:A systematic long-term plan~~ of ~~action designed to achieve particular business goals~~.

	;<span id="Service Portfolio">Service Portfolio</span>		;<span id="Service Portfolio">Service Portfolio</span>
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	:A systematic long-term plan of action, designed by the IT Service Organization to achieve defined objectives.		:A systematic long-term plan of action, designed by the IT Service Organization to achieve defined objectives.

	;<span id="~~Service Strategy~~ Plan">~~Service Strategy~~ Plan</span>		;<span id="Strategic Plan">Strategic Plan</span>
	:A plan for implementing the Service Strategy, containing specific objectives, activities and responsibilities.		:A plan for implementing the Service Strategy, containing specific objectives, activities and responsibilities.

	;<span id="Strategic Service Assessment">Strategic Service Assessment</span>		;<span id="Strategic Service Assessment">Strategic Service Assessment</span>
	:The Strategic Service Assessment is used to gain insight into a service provider’s weaknesses and strengths prior to developing a Service Strategy.		:The Strategic Service Assessment is used to gain insight into a service provider’s weaknesses and strengths prior to developing a [[Service Portfolio Management#Service Strategy\|Service Strategy]].


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	==== ITIL Roles ~~in Service Portfolio Management~~ ====		==== ITIL Roles ====

	;Service Portfolio Manager - Process Owner		;Service Portfolio Manager - Process Owner
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	~~<i><small>~~[[~~Main Page~~\|~~Home~~]] > [~~[ITIL Processes~~]~~] >~~ [[~~ITIL V3~~ Service ~~Strategy~~\|~~Service Strategy]] > [[~~Service Portfolio Management\|Service Portfolio Management]]~~</small></i>~~		== Downloads ==

			==== Overview Service Portfolio Management ====

			{\|
			\| valign="top" \|
			Use the following links to open the process overview of Service Portfolio Management showing the most important interfaces:

			* [[Media:Service-portfolio-management.jpg\|Service Portfolio Management (.JPG)]]
			* [https://wiki.en.it-processmaps.com/images/pdf/process_overview_service_portfolio_management_itilv3.pdf Service Portfolio Management (.PDF)]''
			\| valign="top" \|
			[[Image:Service-portfolio-management.jpg\|thumb\|150px\|left\|none\|alt=Service Portfolio Management ITIL\|ITIL Service Portfolio Management at a glance]]
			\|-
			\|}



	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL V3]][[Category:ITIL process]][[Category:Service Strategy\|Service Portfolio Management]][[Category:Service Portfolio Management\|!]]		[[Category:ITIL V3]][[Category:ITIL process]][[Category:Service Strategy\|Service Portfolio Management]][[Category:Service Portfolio Management\|!]]
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