Service Catalogue Management - Revision history

Andrea at 10:52, 31 December 2023

2023-12-31T10:52:05Z

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Andrea at 11:17, 19 March 2022

2022-03-19T11:17:08Z

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	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL 2011]][[Category:ITIL V3]][[Category:ITIL process]][[Category:Service Design\|Service Catalogue Management]][[Category:Service Catalogue Management\|!]]		[[Category:ITIL 4]][[Category:ITIL 2011]][[Category:ITIL V3]][[Category:ITIL practice]][[Category:ITIL process]][[Category:Service Design\|Service Catalogue Management]][[Category:Service Catalogue Management\|!]]
	<!-- --- -->		<!-- --- -->

Andrea at 15:34, 23 July 2020

2020-07-23T15:34:45Z

Show changes

Andrea at 09:40, 27 February 2018

2018-02-27T09:40:45Z

← Older revision		Revision as of 11:40, 27 February 2018
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	<itpmch><title>Service Catalogue Management \| IT Process Wiki</title>		<itpmch><title>Service Catalogue Management \| IT Process Wiki</title>
	<meta name="keywords" content="service catalogue management, service catalog management, itil service catalogue management, service catalogue process" />		<meta name="keywords" content="service catalogue management, service catalog management, itil service catalogue management, service catalogue process" />
	<meta name="description" content="Service Catalogue Management: ITIL ~~process definition - Sub-~~processes ~~- Terms - Additional information on Service Catalogue Management~~." />		<meta name="description" content="Service Catalogue Management aims to ensure that a Service Catalogue is produced and maintained, containing accurate information on all operational services and those being prepared to be run operationally. This process provides vital information for all other ITIL service management processes: service details, current status and the services' interdependencies." />
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	A clear distinction exists between Business Services in the Service Catalogue (services visible to the customer, defined by [[Service Level Management#SLA\|SLAs]]) and Supporting Services (services visible only inside the IT organization, defined by [[Service Level Management#OLA\|OLAs]] or [[Supplier Management#UC\|UCs]]).		A clear distinction exists between Business Services in the Service Catalogue (services visible to the customer, defined by [[Service Level Management#SLA\|SLAs]]) and Supporting Services (services visible only inside the IT organization, defined by [[Service Level Management#OLA\|OLAs]] or [[Supplier Management#UC\|UCs]]).

	In '''''ITIL 2011''''' the process interfaces have been adapted slightly following the introduction of the Design Coordination process. The process overview of [[Media:Service-catalogue-management.jpg\|Service Catalogue Management (.JPG)]] ~~is showing~~ the ~~most important interfaces~~ (see Fig. 1).		In '''''ITIL 2011''''' the process interfaces have been adapted slightly following the introduction of the Design Coordination process. The process overview of [[Media:Service-catalogue-management.jpg\|Service Catalogue Management (.JPG)]] shows the key information flows (see Fig. 1).

	<p> </p>		<p> </p>
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	==Notes==		==Notes==

	<html>By:  Stefan Kempter <a rel="author" href="https://~~plus~~.~~google~~.com/~~111925560448291102517~~/~~about~~"><img style="margin:0px 0px 0px 0px;" src="~~/skins/Vector~~/images~~/itpm~~/bookmarking/~~gplus~~.png" width="16" height="16" title="By: Stefan Kempter \| Profile on ~~Google+~~" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>		<html>By:  Stefan Kempter <a rel="author" href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>

	<p> </p>		<p> </p>

	<p><small>		<p><small>
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	</span>		<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/Service_Catalogue_Management#Process_Description">
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	<a href="https://wiki.en.it-processmaps.com/index.php/Service_Catalogue_Management#Definitions~~" itemprop="url~~"><span itemprop="~~title~~">Definitions</span></a> ›		<meta itemprop="position" content="1"></span> ›
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	<a href="https://wiki.en.it-processmaps.com/index.php/Service_Catalogue_Management#~~Checklists" itemprop="url~~"><span itemprop="~~title~~">Templates</span></a> ›		<span itemprop="name">Definitions</span></a>
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	<a href="https://wiki.en.it-processmaps.com/index.php/Service_Catalogue_Management#Roles_.7C_Responsibilities~~" itemprop="url~~"><span itemprop="~~title~~">Roles</span></a>		<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/Service_Catalogue_Management#Checklists_.7C_Templates">
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	<link itemprop="isPartOf" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Design" />		<link itemprop="isPartOf" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Design" />
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	<link itemprop="author" href="https://~~plus~~.~~google~~.com/~~111925560448291102517~~/~~about~~" />		<link itemprop="author" href="https://www.linkedin.com/in/stefankempter" />
	<meta itemprop="author" content="Stefan Kempter" />		<meta itemprop="author" content="Stefan Kempter" />
	<meta itemprop="creator copyrightHolder publisher" content="IT Process Maps" />		<meta itemprop="creator copyrightHolder publisher" content="IT Process Maps" />

Andrea at 08:37, 28 April 2017

2017-04-28T08:37:56Z

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	~~<p> </p>~~

	'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description"><i>ITIL Service Catalogue Management</i> aims to ensure that a Service Catalogue is produced and maintained, containing accurate information on all operational services and those being prepared to be run operationally. This process provides vital information for all other ITIL service management processes: service details, current status and the services' interdependencies.</span></p>		'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description"><i>ITIL Service Catalogue Management</i> aims to ensure that a Service Catalogue is produced and maintained, containing accurate information on all operational services and those being prepared to be run operationally. This process provides vital information for all other ITIL service management processes: service details, current status and the services' interdependencies.</span></p>

Andrea at 09:56, 23 April 2017

2017-04-23T09:56:55Z

← Older revision		Revision as of 11:56, 23 April 2017
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	<meta name="keywords" content="service catalogue management, service catalog management, itil service catalogue management, service catalogue process" />		<meta name="keywords" content="service catalogue management, service catalog management, itil service catalogue management, service catalogue process" />
	<meta name="description" content="Service Catalogue Management: ITIL process definition - Sub-processes - Terms - Additional information on Service Catalogue Management." />		<meta name="description" content="Service Catalogue Management: ITIL process definition - Sub-processes - Terms - Additional information on Service Catalogue Management." />
			<meta property="og:url" content="https://wiki.en.it-processmaps.com/index.php/Service_Catalogue_Management" />
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			<meta property="og:description" content="Service Catalogue Management aims to ensure that a Service Catalogue is produced and maintained, containing accurate information on all operational services and those being prepared to be run operationally. This process provides vital information for all other ITIL service management processes: service details, current status and the services' interdependencies." />
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	<p> </p>		<p> </p>

	'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description"><i>ITIL Service Catalogue Management</i> aims to ensure that a Service Catalogue is produced and maintained, containing accurate information on all operational services and those being prepared to be run operationally. ~~Service Catalogue Management~~ provides vital information for all other ~~Service Management~~ processes: ~~Service~~ details, current status and the services' interdependencies.</span></p>		'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description"><i>ITIL Service Catalogue Management</i> aims to ensure that a Service Catalogue is produced and maintained, containing accurate information on all operational services and those being prepared to be run operationally. This process provides vital information for all other ITIL service management processes: service details, current status and the services' interdependencies.</span></p>
	<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Design" title="ITIL Service Design">Service Design</a></html>		<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Design" title="ITIL Service Design">Service Design</a></html>

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	A clear distinction exists between Business Services in the Service Catalogue (services visible to the customer, defined by [[Service Level Management#SLA\|SLAs]]) and Supporting Services (services visible only inside the IT organization, defined by [[Service Level Management#OLA\|OLAs]] or [[Supplier Management#UC\|UCs]]).		A clear distinction exists between Business Services in the Service Catalogue (services visible to the customer, defined by [[Service Level Management#SLA\|SLAs]]) and Supporting Services (services visible only inside the IT organization, defined by [[Service Level Management#OLA\|OLAs]] or [[Supplier Management#UC\|UCs]]).

	In '''''ITIL 2011''''' the process interfaces have been adapted slightly following the introduction of the Design Coordination process. The process overview of [[Media:Service-catalogue-management.jpg\|Service Catalogue Management (.JPG)]] is showing the most important interfaces (see ~~Figure~~ 1).		In '''''ITIL 2011''''' the process interfaces have been adapted slightly following the introduction of the Design Coordination process. The process overview of [[Media:Service-catalogue-management.jpg\|Service Catalogue Management (.JPG)]] is showing the most important interfaces (see Fig. 1).

	<p> </p>		<p> </p>
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	<meta itemprop="significantLinks" content="https://wiki.en.it-processmaps.com/index.php/Checklist_Service_Catalogue" />		<meta itemprop="significantLinks" content="https://wiki.en.it-processmaps.com/index.php/Checklist_Service_Catalogue" />
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	<link itemprop="citation" href="https://wiki.es.it-processmaps.com/index.php/ITIL_Gestion_del_Catalogo_de_Servicios" />		<link itemprop="citation" href="https://wiki.es.it-processmaps.com/index.php/ITIL_Gestion_del_Catalogo_de_Servicios" />
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	<meta itemprop="author" content="Stefan Kempter" />		<meta itemprop="author" content="Stefan Kempter" />
	<meta itemprop="creator copyrightHolder publisher" content="IT Process Maps" />		<meta itemprop="creator copyrightHolder publisher" content="IT Process Maps" />
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Andrea at 12:05, 15 May 2016

2016-05-15T12:05:06Z

← Older revision		Revision as of 14:05, 15 May 2016
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	~~<html><div itemscope="itemscope" itemtype="https://schema.org/WebPage"><!-- define schema.org/WebPage --><p></html>~~
	<p> </p>		<p> </p>

	'''<span id="Overview">Objective:</span>''' <html><span ~~itemprop~~="description"~~>The objective of <i><span~~ itemprop="~~alternativeHeadline~~">~~ITIL~~ <~~span itemprop="name Headline"~~>Service Catalogue Management~~</span></span>~~</i> aims to ensure that a Service Catalogue is produced and maintained, containing accurate information on all operational services and those being prepared to be run operationally. Service Catalogue Management provides vital information for all other Service Management processes: Service details, current status and the services' interdependencies.</span></p>		'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description"><i>ITIL Service Catalogue Management</i> aims to ensure that a Service Catalogue is produced and maintained, containing accurate information on all operational services and those being prepared to be run operationally. Service Catalogue Management provides vital information for all other Service Management processes: Service details, current status and the services' interdependencies.</span></p>
	<p><b>Part of</b>: <a ~~itemprop="isPartOf"~~ href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Design" title="ITIL Service Design">Service Design</a></html>		<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Design" title="ITIL Service Design">Service Design</a></html>

	'''Process Owner''': [[Service Catalogue Management#Service Catalogue Manager\|Service Catalogue Manager]]		'''Process Owner''': [[Service Catalogue Management#Service Catalogue Manager\|Service Catalogue Manager]]
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	Service Catalogue Management was added as a new process in ITIL V3.		Service Catalogue Management was added as a new process in ITIL V3.
	[[Image:Service-catalogue-management.jpg\|right\|thumb\|375px\|alt=Service Catalogue Management ITIL\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_service_catalogue_management_itilv3.pdf Service Catalogue Management]]]		[[Image:Service-catalogue-management.jpg\|right\|thumb\|375px\|alt=Service Catalogue Management ITIL\|link=https://wiki.en.it-processmaps.com/index.php/File:Service-catalogue-management.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_service_catalogue_management_itilv3.pdf Service Catalogue Management]]]

	In the previous ITIL version, the Service Level Management process mentioned the concept of a [[Service Catalogue Management#Service Catalogue\|Service Catalogue]].		In the previous ITIL version, the Service Level Management process mentioned the concept of a [[Service Catalogue Management#Service Catalogue\|Service Catalogue]].
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	==<span id="Checklists">Checklists \| Templates</span>==		==<span id="Checklists">Checklists \| Templates</span>==

	<html><ul><li><a ~~itemprop="significantLinks"~~ href="https://wiki.en.it-processmaps.com/index.php/Checklist_Service_Catalogue" title="Service Catalog">Service Catalogue template</a>		<html><ul><li><a href="https://wiki.en.it-processmaps.com/index.php/Checklist_Service_Catalogue" title="Service Catalog">Service Catalogue template</a>
	</li></ul><p></html>		</li></ul><p></html>
	<p> </p>		<p> </p>
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	<p> </p>		<p> </p>
	~~<p> </p>~~

	==~~[ Infobox ]~~==		==Notes==

			<html>By:  Stefan Kempter <a rel="author" href="https://plus.google.com/111925560448291102517/about"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter \| Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>

	<~~html><table class="wikitable">~~		<p> </p>
	~~<tr>~~
	~~<td>Link to this page:</td>~~
	~~<td><a itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/Service_Catalogue_Management">https://wiki.en.it-processmaps.com/index.php/Service_Catalogue_Management</a></td>~~
	~~</tr>~~
	~~<tr>~~
	~~<td>Languages:</td>~~
	<td><span itemprop="inLanguage" content="en">English</span> \| <span><a itemprop="citation" class="external text" href="https://wiki.de.it-processmaps.com/index.php/Service_Catalogue_Management" title="Service Catalogue Management">Deutsch</a></span> \| <span><a itemprop="citation" class="external text" href="https://wiki.es.it-processmaps.com/index.php/ITIL_Gestion_del_Catalogo_de_Servicios" title="Gestión del Catálogo de Servicios">español</a></span></td>
	~~</tr>~~
	~~<tr>~~
	~~<td>Image:</td>~~
	<td style="vertical-align:top"><a itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/a/a5/Service-catalogue-management.jpg" title="Service Catalog Management">Service Catalogue Management (.JPG)</a></td>
	~~</tr>~~
	~~<tr>~~
	~~<td>Author:</td>~~
	~~<td><span itemprop="author">Stefan Kempter</span>, <span itemprop="creator copyrightHolder publisher">IT Process Maps</span~~>    <a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter \| Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></td>
	~~</tr>~~
	</~~table~~>

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	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:Service Design\|Service Catalogue Management]][[Category:Service Catalogue Management\|!]]		[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:Service Design\|Service Catalogue Management]][[Category:Service Catalogue Management\|!]]
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Andrea at 15:03, 20 December 2013

2013-12-20T15:03:05Z

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Andrea at 10:43, 25 November 2011

2011-11-25T10:43:45Z

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Andrea at 09:26, 13 July 2011

2011-07-13T09:26:28Z

← Older revision		Revision as of 11:26, 13 July 2011
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	{\|		<seo metakeywords="service catalogue management, service catalog management, itil service catalogue management, service catalogue process" metadescription="Service Catalogue Management: ITIL process definition - subprocesses - Additional information on Service Catalogue Management." />
	~~! align~~="~~right~~" ~~width~~="~~80%~~"\|		<imagemap>
	~~! style="background~~:~~#DDDDDD;" align="right" width="20%"~~\| [https://wiki.de.it-processmaps.com/index.php/Service_Catalogue_Management diese Seite auf Deutsch]		Image:ITIL-Wiki-de-es.jpg\|DE - ES - Service Catalogue Management\|100px
	\|}		rect 0 0 50 30 [https://wiki.de.it-processmaps.com/index.php/Service_Catalogue_Management diese Seite auf Deutsch]
			rect 50 0 100 30 [https://wiki.es.it-processmaps.com/index.php/ITIL_Gestion_del_Catalogo_de_Servicios esta página en español]
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			<br style="clear:both;"/>

	~~'''~~ITIL ~~Version'''~~: ~~ITIL Version 3 (ITIL V3)~~		== ITIL Service Catalogue Management: Overview ==

	'''Process Objective''': To ensure that a Service Catalogue is produced and maintained, containing accurate information on all operational services and those being prepared to be run operationally. Service Catalogue Management provides vital information for all other Service Management processes: Service details, current status and the services' interdependencies.		'''Process Objective''': To ensure that a Service Catalogue is produced and maintained, containing accurate information on all operational services and those being prepared to be run operationally. Service Catalogue Management provides vital information for all other Service Management processes: Service details, current status and the services' interdependencies.
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	'''Part of''': [[ITIL V3 Service Design\|Service Design]]		'''Part of''': [[ITIL V3 Service Design\|Service Design]]

	'''Process Owner''': [[~~Roles within ITIL V3~~#Service Catalogue ~~Manager~~\|Service Catalogue Manager]]		'''Process Owner''': [[Service Catalogue Management#Additional Information on Service Catalogue Management\|Service Catalogue Manager]]


			== ITIL Service Catalogue Management: Process Definition ==

			[[Image:Service-catalogue-management.jpg\|thumb=overview_service_catalogue_management_itilv3_thumb.jpg\|left\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_service_catalogue_management_itilv3.pdf Service Catalogue Management]]]

	==ITIL V3 vs. ITIL V2: Service Catalogue Management ==		Service Catalogue Management was added as a new process in ITIL V3. In ITIL V2, the [[Service Level Management - ITIL V2\|Service Level Management]] process mentioned the concept of a [[Service Catalogue Management#Service Catalogue\|Service Catalogue]].

	* Service Catalogue Management was added as a new process in ITIL V3		ITIL V3 takes this concept further, introducing a dedicated process to ensure that the [[Service Catalogue Management#Required Modifications to Service Catalogue\|Service Catalogue is up-to-date]] and contains reliable information. ITIL V3 introduces a clear distinction in the Service Catalogue between Business Services (services visible to the customer, defined by [[Service Level Management#SLA\|SLAs]]) and Supporting Services (services visible only inside the IT organization, defined by [[Service Level Management#OLA\|OLAs]] or [[Supplier Management#UC\|UCs]]).
	* In ITIL V2, the Service Level Management process mentioned the concept of a Service Catalogue
	* ITIL V3 takes this concept further, introducing a dedicated process to ensure that the Service Catalogue is up-to-date and contains reliable information
	* ITIL V3 introduces a clear distinction in the Service Catalogue between Business Services (services visible to the customer, defined by SLAs), Supporting Services (services visible only inside the IT organization, defined by OLAs or UCs)

			=== Sub-Processes ===

	~~==Sub~~-~~Processes of~~ Service Catalogue Management ~~(ITIL V3)=~~=		No sub-processes are specified for [[Service Catalogue Management]].
			<br style="clear:both;"/>

	[[Image:overview_service_catalogue_management_itilv3_thumb.jpg\|frame\|left\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_service_catalogue_management_itilv3.pdf Overview of the Service Catalogue Management Process, ITIL V3 (.pdf)]]]		===== Downloads =====

	* no sub-processes specified		Use the following links to open the process overview of Service Catalogue Management showing the most important interfaces:

	<~~br style~~="~~clear~~:~~both~~;"/>		* [[Media:Service-catalogue-management.jpg\|Service Catalogue Management (.JPG)]]
			* [https://wiki.en.it-processmaps.com/images/pdf/process_overview_service_catalogue_management_itilv3.pdf Service Catalogue Management (.PDF)]''


			=== ITIL Terms: Service Catalogue Management ===

			;<span id="Required Modifications to Service Catalogue">Required Modifications to Service Catalogue</span>
			:A request from a Service Management process to change the Service Catalogue. This request is sent to Service Catalogue Management if new services or service attributes must be recorded.

			;<span id="Service Catalogue">Service Catalogue</span>
			:A database or structured document with information about all live services, including those available for deployment. The Service Catalogue is the only part of the Service Portfolio published to Customers, and is used to support the sale and delivery of IT Services. The Service Catalogue includes information about deliverables, prices, contact points, ordering and request processes.


			== Additional Information on Service Catalogue Management ==

			==== ITIL Roles ====

			;Service Catalogue Manager - Process Owner
			:The Service Catalogue Manager is responsible for maintaining the Service Catalogue, ensuring that all information within the Service Catalogue is accurate and up-to-date.


	~~==Roles within~~ Service Catalogue Management ~~(ITIL V3)==~~		<i><small>[[Main Page\|Home]] > [[ITIL Processes]] > [[ITIL V3 Service Design\|Service Design]] > [[Service Catalogue Management\|Service Catalogue Management]]</small></i>

	* [[~~Roles within~~ ITIL V3#Service Catalogue ~~Manager\|~~Service Catalogue ~~Manager~~]] ~~(Process Owner)~~		<!-- This page is assigned to the following categories: -->
			[[Category:ITIL V3]][[Category:ITIL process]][[Category:Service Design\|Service Catalogue Management]][[Category:Service Catalogue Management\|!]]
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