Service Asset and Configuration Management - Revision history

Andrea at 10:55, 31 December 2023

2023-12-31T10:55:42Z

← Older revision		Revision as of 12:55, 31 December 2023
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Andrea at 14:39, 15 April 2023

2023-04-15T14:39:56Z

← Older revision		Revision as of 16:39, 15 April 2023
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	[[Category:ITIL 4][[Category:ITIL 2011]][[Category:ITIL V3]][[Category:ITIL practice]][[Category:ITIL process]][[Category:Service Transition\|Service Asset & Configuration Management]][[Category:Service Asset & Configuration Management\|!]]		[[Category:ITIL 4]][[Category:ITIL 2011]][[Category:ITIL V3]][[Category:ITIL practice]][[Category:ITIL process]][[Category:Service Transition\|Service Asset & Configuration Management]][[Category:Service Asset & Configuration Management\|!]]
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Andrea at 17:05, 19 March 2022

2022-03-19T17:05:48Z

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	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL 2011]][[Category:ITIL V3]][[Category:ITIL process]][[Category:Service Transition\|Service Asset & Configuration Management]][[Category:Service Asset & Configuration Management\|!]]		[[Category:ITIL 4][[Category:ITIL 2011]][[Category:ITIL V3]][[Category:ITIL practice]][[Category:ITIL process]][[Category:Service Transition\|Service Asset & Configuration Management]][[Category:Service Asset & Configuration Management\|!]]
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Andrea at 15:08, 30 July 2020

2020-07-30T15:08:07Z

Show changes

Andrea at 17:28, 2 March 2018

2018-03-02T17:28:14Z

← Older revision		Revision as of 19:28, 2 March 2018
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	<itpmch><title>Service Asset and Configuration Management \| IT Process Wiki</title>		<itpmch><title>Service Asset and Configuration Management \| IT Process Wiki</title>
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	<meta name="description" content="ITIL Service Asset and Configuration Management: ~~ITIL process definition - Sub-processes - Terms - Additional information~~." />		<meta name="description" content="ITIL Service Asset and Configuration Management aims to maintain information about Configuration Items (CIs) required to deliver an IT service, including their relationships. Part of: Service Transition." />
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	[[Image:Service-asset-and-configuration-management.jpg\|right\|thumb\|375px\|alt=ITIL Configuration Management\|link=https://wiki.en.it-processmaps.com/index.php/File:Service-asset-and-configuration-management.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_service_asset_configuration_management_itilv3.pdf ITIL Service Asset & Configuration Management]]]		[[Image:Service-asset-and-configuration-management.jpg\|right\|thumb\|375px\|alt=ITIL Configuration Management\|link=https://wiki.en.it-processmaps.com/index.php/File:Service-asset-and-configuration-management.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_service_asset_configuration_management_itilv3.pdf ITIL Service Asset & Configuration Management]]]
	~~Activities~~ and process objectives of ITIL Configuration Management are broadly identical in ITIL V3 and V2. Configuration Management according to ITIL V3 introduces the [[Service Asset and Configuration Management#CMS CMDB\|Configuration Management System (CMS)]] as a logical data model, encompassing several [[Service Asset and Configuration Management#CMS CMDB\|Configuration Management Databases (CMDB)]].		The activities and process objectives of ITIL Configuration Management are broadly identical in ITIL V3 and V2. Configuration Management according to ITIL V3 introduces the [[Service Asset and Configuration Management#CMS CMDB\|Configuration Management System (CMS)]] as a logical data model, encompassing several [[Service Asset and Configuration Management#CMS CMDB\|Configuration Management Databases (CMDB)]].

	'''''ITIL 2011''''' requires additional interfaces in [[Service Asset and Configuration Management\|Configuration Management]], in line with the new structure of Service Transition processes. The process overview of [[Media:Service-asset-and-configuration-management.jpg\|ITIL Configuration Management (.JPG)]] ~~is showing~~ the ~~most important interfaces~~ (see Fig. 1).		'''''ITIL 2011''''' requires additional interfaces in [[Service Asset and Configuration Management\|Configuration Management]], in line with the new structure of Service Transition processes. The process overview of [[Media:Service-asset-and-configuration-management.jpg\|ITIL Configuration Management (.JPG)]] shows the key information flows (see Fig. 1).

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	==Notes==		==Notes==

	<html>By:  Stefan Kempter <a rel="author" href="https://~~plus~~.~~google~~.com/~~111925560448291102517~~/~~about~~"><img style="margin:0px 0px 0px 0px;" src="~~/skins/Vector~~/images~~/itpm~~/bookmarking/~~gplus~~.png" width="16" height="16" title="By: Stefan Kempter \| Profile on ~~Google+~~" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>		<html>By:  Stefan Kempter <a rel="author" href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>

	<p> </p>		<p> </p>

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Andrea at 08:37, 28 April 2017

2017-04-28T08:37:34Z

← Older revision		Revision as of 10:37, 28 April 2017
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	~~<p> </p>~~

	'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description">ITIL <i>Service Asset and Configuration Management</i> aims to maintain information about Configuration Items (CIs) required to deliver an IT service, including their relationships.</span></p>		'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description">ITIL <i>Service Asset and Configuration Management</i> aims to maintain information about Configuration Items (CIs) required to deliver an IT service, including their relationships.</span></p>

Andrea at 14:30, 23 April 2017

2017-04-23T14:30:48Z

← Older revision		Revision as of 16:30, 23 April 2017
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	<p> </p>		<p> </p>

	'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description"><i>~~ITIL~~ Service Asset and Configuration Management</i> aims to maintain information about Configuration Items required to deliver an IT service, including their relationships.</span></p>		'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description">ITIL <i>Service Asset and Configuration Management</i> aims to maintain information about Configuration Items (CIs) required to deliver an IT service, including their relationships.</span></p>
	<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Transition" title="ITIL Service Transition">Service Transition</a></html>		<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Transition" title="ITIL Service Transition">Service Transition</a></html>

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	Activities and process objectives of ITIL Configuration Management are broadly identical in ITIL V3 and V2. Configuration Management according to ITIL V3 introduces the [[Service Asset and Configuration Management#CMS CMDB\|Configuration Management System (CMS)]] as a logical data model, encompassing several [[Service Asset and Configuration Management#CMS CMDB\|Configuration Management Databases (CMDB)]].		Activities and process objectives of ITIL Configuration Management are broadly identical in ITIL V3 and V2. Configuration Management according to ITIL V3 introduces the [[Service Asset and Configuration Management#CMS CMDB\|Configuration Management System (CMS)]] as a logical data model, encompassing several [[Service Asset and Configuration Management#CMS CMDB\|Configuration Management Databases (CMDB)]].

	'''''ITIL 2011''''' requires additional interfaces in [[Service Asset and Configuration Management\|Configuration Management]], in line with the new structure of Service Transition processes. The process overview of [[Media:Service-asset-and-configuration-management.jpg\|ITIL Configuration Management (.JPG)]] is showing the most important interfaces (see ~~Figure~~ 1).		'''''ITIL 2011''''' requires additional interfaces in [[Service Asset and Configuration Management\|Configuration Management]], in line with the new structure of Service Transition processes. The process overview of [[Media:Service-asset-and-configuration-management.jpg\|ITIL Configuration Management (.JPG)]] is showing the most important interfaces (see Fig. 1).

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Andrea at 17:10, 15 May 2016

2016-05-15T17:10:48Z

← Older revision		Revision as of 19:10, 15 May 2016
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	'''<span id="Overview">Objective:</span>''' <html><span ~~itemprop~~="description"~~><i><span~~ itemprop="~~alternativeHeadline" content="ITIL Configuration Management~~">~~ITIL~~ <~~span itemprop="name Headline"~~>Service Asset and Configuration Management~~</span></span>~~</i> aims to maintain information about Configuration Items required to deliver an IT service, including their relationships.</span></p>		'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description"><i>ITIL Service Asset and Configuration Management</i> aims to maintain information about Configuration Items required to deliver an IT service, including their relationships.</span></p>
	<p><b>Part of</b>: <a ~~itemprop="isPartOf"~~ href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Transition" title="ITIL Service Transition">Service Transition</a></html>		<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Transition" title="ITIL Service Transition">Service Transition</a></html>

	'''Process Owner''': [[Service Asset and Configuration Management#Configuration Manager\|Configuration Manager]]		'''Process Owner''': [[Service Asset and Configuration Management#Configuration Manager\|Configuration Manager]]
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	==Process Description==		==Process Description==

	[[Image:Service-asset-and-configuration-management.jpg\|right\|thumb\|375px\|alt=ITIL Configuration Management\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_service_asset_configuration_management_itilv3.pdf ITIL Service Asset & Configuration Management]]]		[[Image:Service-asset-and-configuration-management.jpg\|right\|thumb\|375px\|alt=ITIL Configuration Management\|link=https://wiki.en.it-processmaps.com/index.php/File:Service-asset-and-configuration-management.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_service_asset_configuration_management_itilv3.pdf ITIL Service Asset & Configuration Management]]]
	Activities and process objectives of ITIL Configuration Management are broadly identical in ITIL V3 and V2. Configuration Management according to ITIL V3 introduces the [[Service Asset and Configuration Management#CMS CMDB\|Configuration Management System (CMS)]] as a logical data model, encompassing several [[Service Asset and Configuration Management#CMS CMDB\|Configuration Management Databases (CMDB)]].		Activities and process objectives of ITIL Configuration Management are broadly identical in ITIL V3 and V2. Configuration Management according to ITIL V3 introduces the [[Service Asset and Configuration Management#CMS CMDB\|Configuration Management System (CMS)]] as a logical data model, encompassing several [[Service Asset and Configuration Management#CMS CMDB\|Configuration Management Databases (CMDB)]].

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	==<span id="Checklists_.7C_KPIs">Templates \| KPIs</span>==		==<span id="Checklists_.7C_KPIs">Templates \| KPIs</span>==

	*[[ITIL KPIs Service Transition#ITIL KPIs ~~Service Asset and~~ Configuration Management\|Key Performance Indicators (KPIs) Service Asset and Configuration Management]]		<html>
	*[[ITIL-Checklists#~~Configuration Management\|~~Configuration Management templates and checklists]]:		<ul>
	**[[Checklist CMS CMDB\|Checklist CMS/ ~~CMDB]]~~, and		<li><a href="https://wiki.en.it-processmaps.com/index.php/ITIL_KPIs_Service_Transition#ITIL_KPIs_Service_Asset_and_Configuration_Management" title="ITIL KPIs Configuration Management">Key Performance Indicators (KPIs) Service Asset and Configuration Management</a></li>
	**[[Checklist CMDB Audit Protocol]]		<li><a href="https://wiki.en.it-processmaps.com/index.php/ITIL-Checklists#Configuration_Management">Configuration Management templates and checklists</a>:
			<ul>
			<li><a href="https://wiki.en.it-processmaps.com/index.php/Checklist_CMS_CMDB" title="CMS template - CMDB template">Checklist CMS - CMDB</a>, and</li>
			<li><a href="https://wiki.en.it-processmaps.com/index.php/Checklist_CMDB_Audit_Protocol" title="CMDB Audit Protocol">CMDB Audit Protocol</a></li>
			</ul></li>
			</ul><p></html>
	<p> </p>		<p> </p>

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	<span id="Responsible">[2] ''R: Responsible'' according to the RACI Model: Those who do the work to achieve a task within Configuration Management.</span>		<span id="Responsible">[2] ''R: Responsible'' according to the RACI Model: Those who do the work to achieve a task within Configuration Management.</span>

	~~<p> </p>~~
	<p> </p>		<p> </p>

	==~~[ Infobox ]~~==		==Notes==

	<html>~~<table class="wikitable">~~		<html>By:  Stefan Kempter <a rel="author" href="https://plus.google.com/111925560448291102517/about"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter \| Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>
	~~<tr>~~
	~~<td>Link to this page:</td>~~		<p> </p>
	<td><a itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/Service_Asset_and_Configuration_Management">https://wiki.en.it-processmaps.com/index.php/Service_Asset_and_Configuration_Management</a></td>
	~~</tr>~~
	~~<tr>~~
	~~<td>Languages:</td>~~
	<td><span itemprop="inLanguage" content="en">English</span> \| <span><a itemprop="citation" class="external text" href="https://wiki.de.it-processmaps.com/index.php/Service_Asset_and_Configuration_Management" title="Service Asset and Configuration Management">Deutsch</a></span> \| <span><a itemprop="citation" class="external text" href="https:~~//wiki.es.it-processmaps.com/index.php/ITIL_Activos_de_Servicio_y_Gestion_de_la_Configuracion" title="Activos de Servicio y Gestión de la Configuración">espa~~&#~~xf1~~;~~ol</a></span></td>~~
	~~</tr>~~
	~~<tr>~~
	~~<td>Image:</td>~~
	<td style="vertical-align:top"><a itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/c/c6/Service-asset-and-configuration-management.jpg" title="Configuration Management">ITIL Service Asset & ~~Configuration Management (.JPG)</a></td>~~
	~~</tr>~~
	~~<tr>~~
	~~<td>Author:</td>~~
	~~<td><span itemprop="author">~~Stefan Kempter~~</span>, <span itemprop="creator copyrightHolder publisher">IT Process Maps</span>~~ &~~nbsp;&nbsp~~; <a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter \| Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></td>
	<~~/tr~~>
	</~~table~~>

	<p><small>		<p><small>
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	</span>		</span>
	</small></p>		</small></p>
	</~~div~~><~~!-- end of~~ schema.org/WebPage --><p></html>
			<!-- define schema.org/WebPage --> <span itemscope itemtype="https://schema.org/WebPage" itemref="md-webpage-description">
			<meta itemprop="alternativeHeadline" content="ITIL Configuration Management" />
			<meta itemprop="name" content="Service Asset and Configuration Management" />
			<meta itemprop="significantLinks" content="https://wiki.en.it-processmaps.com/index.php/ITIL_KPIs_Service_Transition#ITIL_KPIs_Service_Asset_and_Configuration_Management" />
			<meta itemprop="significantLinks" content="https://wiki.en.it-processmaps.com/index.php/Checklist_CMS_CMDB" />
			<link itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/Service_Asset_and_Configuration_Management" />
			<meta itemprop="inLanguage" content="en" />
			<link itemprop="citation" href="https://wiki.de.it-processmaps.com/index.php/Service_Asset_and_Configuration_Management" />
			<link itemprop="citation" href="https://wiki.es.it-processmaps.com/index.php/ITIL_Activos_de_Servicio_y_Gestion_de_la_Configuracion" />
			<meta itemprop="Headline" content="Service Asset and Configuration Management" />
			<link itemprop="isPartOf" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Transition" />
			<link itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/c/c6/Service-asset-and-configuration-management.jpg" />
			<link itemprop="author" href="https://plus.google.com/111925560448291102517/about" />
			<meta itemprop="author" content="Stefan Kempter" />
			<meta itemprop="creator copyrightHolder publisher" content="IT Process Maps" />
			</span><p></html>

	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:Service Transition\|Service Asset & Configuration Management]][[Category:Service Asset & Configuration Management\|!]]		[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:Service Transition\|Service Asset & Configuration Management]][[Category:Service Asset & Configuration Management\|!]]
	<!-- --- -->		<!-- --- -->

Andrea at 12:35, 19 December 2013

2013-12-19T12:35:04Z

Show changes

Andrea: /* Definitions */

2012-02-27T15:37:28Z

Definitions

← Older revision		Revision as of 17:37, 27 February 2012
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	;<span id="CMS CMDB">CMS/ CMDB</span>		;<span id="CMS CMDB">CMS/ CMDB</span>
	:The ''Configuration Management System (CMS)'' is a ~~coherent logical model~~ of ~~the IT organization’s service assets~~, ~~typically made up of several~~ ''Configuration Management Databases (~~CMDB~~)'' ~~as physical sub-systems~~. It is ~~used to store information on all [[Service Asset and~~ Configuration ~~Management#CI\|Configuration Items (CIs)]] under~~ the ~~control of Configuration Management~~ (~~see~~ also: [[Checklist CMS CMDB\|ITIL Checklist CMS - CMDB]]).		:The ''Configuration Management System (CMS)'' is a set of tools and data that is used for collecting, storing, managing, updating, analyzing and presenting data about all configuration items and their relationships. A CMS may manage more than one physical ''Configuration Management Databases (CMDBs)''. Its underlying structure is defined by the Configuration Model, a logical model of the IT organization’s service assets. (See also: [[Checklist CMS CMDB\|ITIL Checklist CMS - CMDB]]).

	;<span id="CMS Change Policy">CMS Change Policy</span>		;<span id="CMS Change Policy">CMS Change Policy</span>
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	;<span id="DML">Definitive Media Library (DML)</span>		;<span id="DML">Definitive Media Library (DML)</span>
	:~~One or more locations~~ in which the definitive ~~and approved~~ versions of all ~~software Configuration Items~~ are ~~securely~~ stored~~. The DML may also contain associated [[Service Asset~~ and ~~Configuration Management#CI\|Configuration Items (CIs)]] such as licenses and documentation~~.		:The Definitive Media Library (DML) is the secure logical library in which the definitive authorized versions of all media CIs are stored and protected. The DML typically consists of one or more software file-storage areas, as well as physical stores holding, for example, master copies on CD/DVD.
	:The DML ~~is a single logical storage area even if there are multiple locations. All software in the Definitive Media Library is under the control~~ of ~~Change and Release Management and is recorded in the [[Service Asset and Configuration Management#CMS CMDB\|Configuration Management System]]. Only~~ software ~~from the DML is acceptable~~ for ~~use in a [[Release and Deployment Management#Release\|Release]]~~.

	<p> </p>		<p> </p>