Process Evaluation - Revision history

Andrea at 10:58, 31 December 2023

2023-12-31T10:58:15Z

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	<meta name="twitter:description" content="ITIL Process Evaluation aims to evaluate processes on a regular basis. This includes holding regular benchmarkings, audits, maturity assessments and reviews.">
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	<meta name="twitter:image:alt" content="Process overview: This image illustrates the Process Evaluation process according to ITIL, highlighting the most important interfaces of ITIL Process Evaluation.">
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Andrea at 17:56, 19 March 2022

2022-03-19T17:56:39Z

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	To reflect the new structure of Service Strategy processes in ITIL 2011 the interfaces of the process have been adapted. The process overview of [[Media:Itil-process-evaluation.jpg\|ITIL Process Evaluation (.JPG)]] shows the key information flows (see fig. 1).		To reflect the new structure of Service Strategy processes in ITIL 2011 the interfaces of the process have been adapted. The process overview of [[Media:Itil-process-evaluation.jpg\|ITIL Process Evaluation (.JPG)]] shows the key information flows (see fig. 1).

	[[ITIL 4]] describes the process evaluation key activities in the [[ITIL_4#General_management_practices\|general management practice]] of "Continual improvement".		[[ITIL 4]] describes the process evaluation key activities in the [[ITIL_4#General_management_practices\|general management practice]] of "[[ITIL_CSI_-_Continual_Service_Improvement#ITIL_4_Continual_Improvement\|Continual improvement]]".
	<p style="clear:both;"> </p>		<p style="clear:both;"> </p>

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	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL 2011]][[Category:ITIL V3]][[Category:ITIL process]][[Category:Continual Service Improvement\|Process Evaluation]][[Category:Process Evaluation\|!]]		[[Category:ITIL 4]][[Category:ITIL 2011]][[Category:ITIL V3]][[Category:ITIL practice]][[Category:ITIL process]][[Category:Continual Service Improvement\|Process Evaluation]][[Category:Process Evaluation\|!]]
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Andrea at 15:26, 3 August 2020

2020-08-03T15:26:23Z

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Andrea at 17:45, 2 March 2018

2018-03-02T17:45:44Z

← Older revision		Revision as of 19:45, 2 March 2018
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	<itpmch><title>Process Evaluation \| IT Process Wiki</title>		<itpmch><title>Process Evaluation \| IT Process Wiki</title>
	<meta name="keywords" content="process evaluation, itil evaluation process, itil process evaluation" />		<meta name="keywords" content="process evaluation, itil evaluation process, itil process evaluation" />
	<meta name="description" content="Process Evaluation~~: ITIL process definition - Sub-~~processes ~~- Terms - Additional information~~ on ~~ITIL Process Evaluation~~." />		<meta name="description" content="ITIL Process Evaluation aims to evaluate processes on a regular basis. This includes identifying areas where the targeted process metrics are not reached, and holding regular benchmarkings, audits, maturity assessments and reviews." />
	<meta property="og:url" content="https://wiki.en.it-processmaps.com/index.php/Process_Evaluation" />		<meta property="og:url" content="https://wiki.en.it-processmaps.com/index.php/Process_Evaluation" />
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	[[Image:Itil-process-evaluation.jpg\|right\|thumb\|375px\|alt=Process Evaluation ITIL\|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-process-evaluation.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_process_evaluation_itilv3.pdf ITIL Process Evaluation]]]		[[Image:Itil-process-evaluation.jpg\|right\|thumb\|375px\|alt=Process Evaluation ITIL\|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-process-evaluation.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_process_evaluation_itilv3.pdf ITIL Process Evaluation]]]
	~~One of the important changes~~ between ITIL V2 and ITIL V3 ~~was~~ a new focus on continually improving services and processes. Service and [[Process Evaluation\|Process Evaluations]] are ~~since a vital component~~ of "Continual Service Improvement (CSI)".		A key change between ITIL V2 and ITIL V3 has been a new focus on continually improving services and processes. Service and [[Process Evaluation\|Process Evaluations]] are an essential element of "Continual Service Improvement (CSI)".

	To reflect the new structure of Service Strategy processes in '''''ITIL 2011''''' the interfaces of the process have been adapted. The process overview of [[Media:Itil-process-evaluation.jpg\|ITIL Process Evaluation (.JPG)]] ~~is showing~~ the ~~most important interfaces~~ (''see Fig. 1'').		To reflect the new structure of Service Strategy processes in '''''ITIL 2011''''' the interfaces of the process have been adapted. The process overview of [[Media:Itil-process-evaluation.jpg\|ITIL Process Evaluation (.JPG)]] shows the key information flows (''see Fig. 1'').

	<p> </p>		<p> </p>
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	==Notes==		==Notes==

	<html>By:  Stefan Kempter <a rel="author" href="https://~~plus~~.~~google~~.com/~~111925560448291102517~~/~~about~~"><img style="margin:0px 0px 0px 0px;" src="~~/skins/Vector~~/images~~/itpm~~/bookmarking/~~gplus~~.png" width="16" height="16" title="By: Stefan Kempter \| Profile on ~~Google+~~" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>		<html>By:  Stefan Kempter <a rel="author" href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>

	<p> </p>		<p> </p>

	<p><small>		<p><small>
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	<a href="https://wiki.en.it-processmaps.com/index.php/Process_Evaluation#Process_Description~~" itemprop="url~~"><span itemprop="~~title~~">Process Description</span></a> ›		<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem">
	</span>		<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/Process_Evaluation#Process_Description">
	<span ~~itemscope~~="itemscope" itemtype="http://~~data-vocabulary~~.org/~~Breadcrumb~~">		<span itemprop="name">Process Description</span></a>
	<a href="https://wiki.en.it-processmaps.com/index.php/Process_Evaluation#Sub-Processes~~" itemprop="url~~"><span itemprop="~~title~~">Sub-Processes</span></a> ›		<meta itemprop="position" content="1"></span> ›
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	<a href="https://wiki.en.it-processmaps.com/index.php/Process_Evaluation#Definitions~~" itemprop="url~~"><span itemprop="~~title~~">Definitions</span></a> ›		<span itemprop="name">Sub-Processes</span></a>
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	<a href="https://wiki.en.it-processmaps.com/index.php/Process_Evaluation#Roles_.7C_Responsibilities~~" itemprop="url~~"><span itemprop="~~title~~">Roles</span></a>		<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/Process_Evaluation#Definitions">
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	<meta itemprop="author" content="Stefan Kempter" />		<meta itemprop="author" content="Stefan Kempter" />
	<meta itemprop="creator copyrightHolder publisher" content="IT Process Maps" />		<meta itemprop="creator copyrightHolder publisher" content="IT Process Maps" />

Andrea at 08:34, 28 April 2017

2017-04-28T08:34:51Z

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	~~<p> </p>~~

	'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description"><i>ITIL Process Evaluation</i> aims to evaluate processes on a regular basis. This includes identifying areas where the targeted process metrics are not reached, and holding regular benchmarkings, audits, maturity assessments and reviews.</span></p>		'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description"><i>ITIL Process Evaluation</i> aims to evaluate processes on a regular basis. This includes identifying areas where the targeted process metrics are not reached, and holding regular benchmarkings, audits, maturity assessments and reviews.</span></p>

Andrea at 15:49, 24 April 2017

2017-04-24T15:49:07Z

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	One of the important changes between ITIL V2 and ITIL V3 was a new focus on continually improving services and processes. Service and [[Process Evaluation\|Process Evaluations]] are since a vital component of "Continual Service Improvement (CSI)".		One of the important changes between ITIL V2 and ITIL V3 was a new focus on continually improving services and processes. Service and [[Process Evaluation\|Process Evaluations]] are since a vital component of "Continual Service Improvement (CSI)".

	To reflect the new structure of Service Strategy processes in '''''ITIL 2011''''' the interfaces of the process have been adapted. The process overview of [[Media:Itil-process-evaluation.jpg\|ITIL Process Evaluation (.JPG)]] is showing the most important interfaces (''see ~~Figure~~ 1'').		To reflect the new structure of Service Strategy processes in '''''ITIL 2011''''' the interfaces of the process have been adapted. The process overview of [[Media:Itil-process-evaluation.jpg\|ITIL Process Evaluation (.JPG)]] is showing the most important interfaces (''see Fig. 1'').

	<p> </p>		<p> </p>
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Andrea at 17:47, 15 May 2016

2016-05-15T17:47:38Z

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Andrea at 15:37, 24 December 2013

2013-12-24T15:37:30Z

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Andrea: /* Definitions */

2012-04-12T16:52:36Z

Definitions

Andrea: /* Definitions */

2011-12-20T14:24:22Z

Definitions

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← Older revision		Revision as of 18:52, 12 April 2012
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	[[Image:Itil-process-evaluation.jpg\|right\|thumb\|375px\|alt=Process Evaluation ITIL\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_process_evaluation_itilv3.pdf ITIL Process Evaluation]]]		[[Image:Itil-process-evaluation.jpg\|right\|thumb\|375px\|alt=Process Evaluation ITIL\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_process_evaluation_itilv3.pdf ITIL Process Evaluation]]]
	One of the important changes between ITIL V2 and ITIL V3 was a new focus on continually improving services and processes. Service and [[Process Evaluation\|Process Evaluations]] are since a vital component of ~~the~~ "Continual Service Improvement (CSI)" ~~discipline~~.		One of the important changes between ITIL V2 and ITIL V3 was a new focus on continually improving services and processes. Service and [[Process Evaluation\|Process Evaluations]] are since a vital component of "Continual Service Improvement (CSI)".

	To reflect the new structure of Service Strategy processes in '''''ITIL 2011''''' the interfaces of the process have been adapted. The process overview of [[Media:Itil-process-evaluation.jpg\|ITIL Process Evaluation (.JPG)]] is showing the most important interfaces (''see Figure 1'').		To reflect the new structure of Service Strategy processes in '''''ITIL 2011''''' the interfaces of the process have been adapted. The process overview of [[Media:Itil-process-evaluation.jpg\|ITIL Process Evaluation (.JPG)]] is showing the most important interfaces (''see Figure 1'').
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	;<span id="Process Evaluation Programme">Process Evaluation Programme</span>		;<span id="Process Evaluation Programme">Process Evaluation Programme</span>
	:The purpose of the Process Evaluation Programme is to make sure all relevant processes and areas of the organization are subject to regular [[Process Evaluation#Process Maturity Assessment\|Process Maturity Assessments]], [[Process Evaluation#ITIL Process Benchmarking\|Benchmarks]], [[Process Evaluation#ITIL Process Audit\|Audits]] and/ or [[Process Evaluation#ITIL Process Review\|Process Reviews]], as appropriate.		:The purpose of the Process Evaluation Programme is to make sure all relevant processes and areas of the organization are subject to regular [[Process Evaluation#Process Maturity Assessment\|Process Maturity Assessments]], [[Process Evaluation#ITIL Process Benchmarking\|Benchmarks]], [[Process Evaluation#ITIL Process Audit\|Audits]] and/ or [[Process Evaluation#ITIL Process Review\|Process Reviews]], as appropriate.
			: ''Note: The concept of a "Process Evaluation Programme" has been added in ITIL 2011.''

	;<span id="Process Evaluation Report">Process Evaluation Report</span>		;<span id="Process Evaluation Report">Process Evaluation Report</span>
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	;<span id="Seven-Step Improvement Guideline">Seven-Step Improvement Guideline</span>		;<span id="Seven-Step Improvement Guideline">Seven-Step Improvement Guideline</span>
	:The Seven-Step Improvement ~~Method~~ (''7-Step Improvement'') is presented in the ITIL V3 books as the Seven-~~step~~ Improvement Process. Rather than a process it is in fact the description of a methodology which can be universally applied to identify shortcomings in services and processes and to implement improvements.		:The Seven-Step Improvement approach (''7-Step Improvement'') is presented in the ITIL books as the Seven-Step Improvement Process. Rather than a process it is in fact the description of a methodology which can be universally applied to identify shortcomings in services and processes and to implement improvements.

	;<span id="Suggested Process Improvement">Suggested Process Improvement</span>		;<span id="Suggested Process Improvement">Suggested Process Improvement</span>
	:~~Suggestions~~ for improving Service Management processes, handed over to the [[ITIL V3 CSI - Continual Service Improvement\|Continual Service Improvement]] process. Suggestions for process improvements may originate from anywhere within the IT organization.		:Suggestion for improving Service Management processes, handed over to the [[ITIL V3 CSI - Continual Service Improvement\|Continual Service Improvement]] process. Suggestions for process improvements may originate from anywhere within the IT organization.

	<p> </p>		<p> </p>
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	\| align="left" \|[[#ITIL Process Benchmarking\|Process Benchmarking]]		\| align="left" \|[[#ITIL Process Benchmarking\|Process Benchmarking]]
	\| AR[[#ITIL Auditor\|<small>[3]</small>]]		\| AR[[#ITIL Auditor\|<small>[3]</small>]]
	\|		\| -
	\|-		\|-
	\| align="left" \|[[#Process Maturity Assessment\|Process Maturity Assessment]]		\| align="left" \|[[#Process Maturity Assessment\|Process Maturity Assessment]]
	\| AR[[#ITIL Auditor\|<small>[3]</small>]]		\| AR[[#ITIL Auditor\|<small>[3]</small>]]
	\|		\| -
	\|-		\|-
	\| align="left" \|[[#ITIL Process Audit\|Process Audit]]		\| align="left" \|[[#ITIL Process Audit\|Process Audit]]
	\| AR[[#ITIL Auditor\|<small>[3]</small>]]		\| AR[[#ITIL Auditor\|<small>[3]</small>]]
	\|		\| -
	\|-		\|-
	\| align="left" \|[[#ITIL Process Review\|Process Control and Review]]		\| align="left" \|[[#ITIL Process Review\|Process Control and Review]]