Main Page - Revision history

Andrea at 16:17, 10 January 2024

2024-01-10T16:17:14Z

← Older revision		Revision as of 18:17, 10 January 2024
Line 8:		Line 8:
	<meta property="og:description" content="IT Process Wiki - the ITIL® Wiki: This Wiki is about the IT Infrastructure Library ITIL® (ITIL 4, ITIL V3 & V2) and IT Service Management (ITSM)." />		<meta property="og:description" content="IT Process Wiki - the ITIL® Wiki: This Wiki is about the IT Infrastructure Library ITIL® (ITIL 4, ITIL V3 & V2) and IT Service Management (ITSM)." />
	<meta property="og:site_name" content="IT Process Wiki - the ITIL® Wiki">		<meta property="og:site_name" content="IT Process Wiki - the ITIL® Wiki">
	<meta property="og:type" content="website~~" />~~		<meta property="og:type" content="website" />
	~~<meta property="fb:admins" content="100002035253209" />~~
	~~<meta property="fb:admins" content="100002592864414~~" />
	<meta property="og:image" content="https://wiki.en.it-processmaps.com/images/7/79/Itil-wiki.jpg" />		<meta property="og:image" content="https://wiki.en.it-processmaps.com/images/7/79/Itil-wiki.jpg" />
	<meta property="og:image:width" content="1050" />		<meta property="og:image:width" content="1050" />
Line 48:		Line 46:
	</imagemap><br style="clear:both;"/>		</imagemap><br style="clear:both;"/>

	==<span id="md-webpage-description" itemprop="description">IT Process Wiki - the ITIL<sup><small>®</small></sup> Wiki: This Wiki is about the IT Infrastructure Library ITIL<sup><small>®</small></sup> (ITIL 4, ITIL V3 & V2) and IT Service Management (ITSM).</span>==		<html><h2><span id="md-webpage-description" itemprop="description">IT Process Wiki - the ITIL<sup><small>®</small></sup> Wiki: This Wiki is about the IT Infrastructure Library ITIL<sup><small>®</small></sup> (ITIL 4, ITIL V3 & V2) and IT Service Management (ITSM).</span></h2></html>

	===ITIL Wiki===		===ITIL Wiki===
Line 200:		Line 198:
	\|style="border-bottom:1px solid grey; vertical-align:top" \|[[ITIL Wiki News]]		\|style="border-bottom:1px solid grey; vertical-align:top" \|[[ITIL Wiki News]]
	\|style="border-bottom:1px solid grey;" \|The latest news about ITIL, ITSM and ESM.		\|style="border-bottom:1px solid grey;" \|The latest news about ITIL, ITSM and ESM.
	\|-
	~~\|style="vertical-align:top" \|[[Service Management Events\|ITSM Events]]~~
	~~\|Public calendar of service management events throughout the world.~~
	\|-
	~~\|style="vertical-align:top" \| [[Additional Information on ITIL\|More on ITIL and ITSM]]~~
	~~\|style="vertical-align:top" \| Additional Information about ITIL - Publications and ITIL / ITSM links.~~
	\|}		\|}
	<p> </p>		<p> </p>
Line 259:		Line 251:
	<i>Trademarks:</i>		<i>Trademarks:</i>

	<span id="ITIL">[1] ITIL<sup><small>®</small></sup> ~~is a registered trade mark of AXELOS Limited.~~ IT Infrastructure Library<sup><small>®</small></sup> ~~is a~~ registered ~~trade mark~~ of ~~AXELOS Limited~~.</span><br />		<span id="ITIL">[1] ITIL<sup><small>®</small></sup> and IT Infrastructure Library<sup><small>®</small></sup> are registered trademarks of the PeopleCert group.</span><br />
	<span id="YaSM">[2] YaSM<sup><small>®</small></sup> is a registered trade mark of IT Process Maps GbR.</span><br />		<span id="YaSM">[2] YaSM<sup><small>®</small></sup> is a registered trade mark of IT Process Maps GbR.</span><br />

Andrea at 11:16, 31 December 2023

2023-12-31T11:16:38Z

← Older revision		Revision as of 13:16, 31 December 2023
Line 20:		Line 20:
	<meta property="og:image:width" content="1200" />		<meta property="og:image:width" content="1200" />
	<meta property="og:image:height" content="1200" />		<meta property="og:image:height" content="1200" />
	~~<meta name="twitter:card" content="summary_large_image">~~
	~~<meta name="twitter:site" content="@itprocessmaps">~~
	~~<meta name="twitter:creator" content="@itprocessmaps">~~
	~~<meta name="twitter:title" content="IT Process Wiki - The ITIL® Wiki">~~
	~~<meta name="twitter:description" content="Free Wiki about the IT Infrastructure Library ITIL® (ITIL 4, ITIL V3) and IT Service Management (ITSM).">~~
	~~<meta name="twitter:image" content="https://wiki.en.it-processmaps.com/images/7/79/Itil-wiki.jpg">~~
	<meta name="twitter:image:alt" content="ITIL Wiki: Wiki about the IT Infrastructure Library ITIL and IT Service Management ITSM. IT Process Wiki is run and sponsored by IT Process Maps, creators of the ITIL Process Map.">
	<link href="https://plus.google.com/108613479011811316823/posts" rel="publisher" />		<link href="https://plus.google.com/108613479011811316823/posts" rel="publisher" />
	<link rel="icon" href="/favicon.ico" sizes="any">		<link rel="icon" href="/favicon.ico" sizes="any">
Line 372:		Line 365:
	<meta itemprop="sameAs" content="https://www.linkedin.com/in/andreakempter" />		<meta itemprop="sameAs" content="https://www.linkedin.com/in/andreakempter" />
	<meta itemprop="sameAs" content="https://www.pinterest.com/andreakempter/" />		<meta itemprop="sameAs" content="https://www.pinterest.com/andreakempter/" />
	~~<meta itemprop="sameAs" content="https://twitter.com/KempterAndrea" />~~
	<meta itemprop="sameAs" content="https://www.xing.com/profile/Andrea_Kempter" />		<meta itemprop="sameAs" content="https://www.xing.com/profile/Andrea_Kempter" />
	</span> <!-- end schema.org/Person -->		</span> <!-- end schema.org/Person -->
Line 400:		Line 392:
	</span>		</span>
	<meta itemprop="sameAs" content="https://www.it-processmaps.com" />		<meta itemprop="sameAs" content="https://www.it-processmaps.com" />
	~~<meta itemprop="sameAs" content="https://www.facebook.com/itprocessmaps" />~~
	~~<meta itemprop="sameAs" content="https://twitter.com/itprocessmaps" />~~
	<meta itemprop="sameAs" content="https://plus.google.com/108613479011811316823/posts" />		<meta itemprop="sameAs" content="https://plus.google.com/108613479011811316823/posts" />
	<meta itemprop="sameAs" content="https://www.youtube.com/user/itprocessmaps" />		<meta itemprop="sameAs" content="https://www.youtube.com/user/itprocessmaps" />

Andrea at 16:10, 15 April 2023

2023-04-15T16:10:24Z

← Older revision		Revision as of 18:10, 15 April 2023
Line 248:		Line 248:
	<p>Our <a class="external text" href="https://yasm.com/en/products/yasm-process-map" title="The YaSM Process Map - the service management process model">YaSM process model</a> describes streamlined service management processes and provides a complete set of process and document templates. <a class="external text" href="https://yasm.com/wiki/en/index.php/YaSM_and_ITIL" title="Comparison: YaSM service management and ITIL 4">The YaSM model is in tune with ITIL 4</a> - and with other service management frameworks and standards such as ISO 20000, VeriSM™, SIAM® and FitSM.</p>		<p>Our <a class="external text" href="https://yasm.com/en/products/yasm-process-map" title="The YaSM Process Map - the service management process model">YaSM process model</a> describes streamlined service management processes and provides a complete set of process and document templates. <a class="external text" href="https://yasm.com/wiki/en/index.php/YaSM_and_ITIL" title="Comparison: YaSM service management and ITIL 4">The YaSM model is in tune with ITIL 4</a> - and with other service management frameworks and standards such as ISO 20000, VeriSM™, SIAM® and FitSM.</p>

	<div class="thumb tright"><div class="thumbinner" style="width:330px; background:#ffffff;"><a href="https://yasm.com/wiki/en/index.php/Main_Page" title="The YaSM Wiki: Service Management (ITSM, ESM, BSM) and ISO 20000"><img style="margin:5px 5px 5px 5px; float:right;" src="/images/8/85/Service-management-model-wiki.jpg" width="320" height="160" title="YaSM Service Management Wiki: Service-Management and ISO 20000" alt="YaSM Service Management Wiki - the new, streamlined process model for service management and ISO 20000 (ISO/IEC 20000 2018)." /></a> <div class="thumbcaption"><a class="external text" href="https://yasm.com/wiki/en/index.php/Main_Page" title="YaSM Service Management Wiki: Service-Management (ITSM, ESM, BSM) and ISO 20000">The YaSM Service Management Wiki</a></div></div></div>		<div class="thumb tright"><div class="thumbinner" style="width:330px; background:#ffffff;"><a href="https://yasm.com/wiki/en/index.php/Main_Page" title="The YaSM Wiki: Service Management (ITSM, ESM, BSM) and ISO 20000"><img style="margin:5px 5px 5px 5px; float:right;" src="/images/8/85/Service-management-model-wiki.jpg" width="320" height="160" title="YaSM Service Management Wiki: Service-Management and ISO 20000" alt="YaSM Service Management Wiki - the new, streamlined process model for service management and ISO 20000 (ISO/IEC 20000 2018)." /></a><br style="clear:both;"/> <div class="thumbcaption" style="margin:0px 0px 5px 20px;"><a class="external text" href="https://yasm.com/wiki/en/index.php/Main_Page" title="YaSM Service Management Wiki: Service-Management (ITSM, ESM, BSM) and ISO 20000">The YaSM Service Management Wiki</a></div></div></div>
	<p>For a complete introduction to <a class="external text" href="https://yasm.com/wiki/en/index.php/What_is_YaSM" title="What is YaSM? \| The Service Management Wiki">YaSM</a> and the YaSM process model, please check out the free <a class="external text" href="https://yasm.com/wiki/en/index.php/Main_Page" title="YaSM Service Management Wiki">YaSM Service Management Wiki</a>.</p>		<p>For a complete introduction to <a class="external text" href="https://yasm.com/wiki/en/index.php/What_is_YaSM" title="What is YaSM? \| The Service Management Wiki">YaSM</a> and the YaSM process model, please check out the free <a class="external text" href="https://yasm.com/wiki/en/index.php/Main_Page" title="YaSM Service Management Wiki">YaSM Service Management Wiki</a>.</p>

Andrea at 16:42, 28 March 2022

2022-03-28T16:42:58Z

← Older revision		Revision as of 18:42, 28 March 2022
Line 49:		Line 49:
	<p> </p></html>		<p> </p></html>
	<imagemap>		<imagemap>
	~~Image:ITIL-Wiki-share.jpg\|right\|share this page\|141px~~		Image:ITIL-Wiki-de-es.jpg\|right\|DE - ES - ITIL Wiki\|163px
	~~rect 55 0 99 36 [https://www.linkedin.com/shareArticle?url=https%3A%2F%2Fwiki.en.it-processmaps.com%2Findex.php%2FMain_Page&hl=en_US&source=IT%20Process%20Wiki share this page on LinkedIn]~~
	rect 97 0 141 36 [https://twitter.com/intent/tweet?url=https%3A%2F%2Fwiki.en.it-processmaps.com%2Findex.php%2FMain_Page&text=IT%20Process%20Wiki%20-%20the%20%23ITILwiki%20%7C%20ITIL%C2%AE%2C%20IT%20Service%20Management%20(ITSM)%20%E2%96%BA&lang=en&via=itprocessmaps share this page on Twitter]
	~~desc none~~
	~~</imagemap>~~
	~~<imagemap>~~
	Image:ITIL-Wiki-de-es.jpg\|DE - ES - ITIL Wiki\|163px
	rect 81 0 114 36 [https://wiki.de.it-processmaps.com/index.php/Hauptseite diese Seite auf Deutsch]		rect 81 0 114 36 [https://wiki.de.it-processmaps.com/index.php/Hauptseite diese Seite auf Deutsch]
	rect 115 0 163 36 [https://wiki.es.it-processmaps.com/index.php/Portada esta página en español]		rect 115 0 163 36 [https://wiki.es.it-processmaps.com/index.php/Portada esta página en español]
Line 102:		Line 96:
	If you are new to ITIL and service management, we recommend that you first seek to understand the [[Basic Ideas behind ITIL\|key principles behind ITIL]].		If you are new to ITIL and service management, we recommend that you first seek to understand the [[Basic Ideas behind ITIL\|key principles behind ITIL]].

	<html>Our video series about the "simple principles of good service management" on the <a class="external text" href="https://yasm.com/en/" title="YaSM Service Management \| Home">YaSM site</a> explains these principles in plain language and is perfect to get started. In the first video, we discuss how <a class="external text" href="https://yasm.com/en/videos/customer-service-management-yasm" title="Video: The customer is king">customer focus is the key to success</a>.</html>		<html>Our video series about the "<a class="external text" href="https://yasm.com/en/videos#videos-enterprise-service-management" title="YaSM video series: Good service management">simple principles of good service management</a>" on the <a class="external text" href="https://yasm.com/en/" title="YaSM Service Management \| Home">YaSM site</a> explains these principles in plain language and is perfect to get started. In the first video, we discuss how <a class="external text" href="https://yasm.com/en/videos/customer-service-management-yasm" title="Video: The customer is king">customer focus is the key to success</a>.</html>

	===[[ITIL Processes]]===		===[[ITIL Processes]]===
Line 118:		Line 112:
	</imagemap>		</imagemap>

	<html>At the top level, ITIL is organized around the <a href="https://wiki.en.it-processmaps.com/images/4/40/Wiki-ITIL-V3.jpg" class="internal" title="ITIL and the ITIL Service Lifecycle">"ITIL Service Lifecycle" (see ~~Fig~~. 1)</a>, and each of the five service lifecycle stages consists of several processes. The idea is that service providers check, on a regular basis, if their services are delivered according to expectations, and take corrective action if necessary.</html>		<html>At the top level, ITIL is organized around the <a href="https://wiki.en.it-processmaps.com/images/4/40/Wiki-ITIL-V3.jpg" class="internal" title="ITIL and the ITIL Service Lifecycle">"ITIL Service Lifecycle" (see fig. 1)</a>, and each of the five service lifecycle stages consists of several processes. The idea is that service providers check, on a regular basis, if their services are delivered according to expectations, and take corrective action if necessary.</html>

	The ITIL Service Lifecycle and the ITIL processes are modelled upon the time-tested "Plan-Do-Check-Act" or "PDCA" cycle that was made popular by Edwards Deming (see article in Wikipedia: [https://en.wikipedia.org/wiki/PDCA PDCA]).		The ITIL Service Lifecycle and the ITIL processes are modelled upon the time-tested "Plan-Do-Check-Act" or "PDCA" cycle that was made popular by Edwards Deming (see article in Wikipedia: [https://en.wikipedia.org/wiki/PDCA PDCA]).
Line 255:		Line 249:

	<div class="thumb tright"><div class="thumbinner" style="width:330px; background:#ffffff;"><a href="https://yasm.com/wiki/en/index.php/Main_Page" title="The YaSM Wiki: Service Management (ITSM, ESM, BSM) and ISO 20000"><img style="margin:5px 5px 5px 5px; float:right;" src="/images/8/85/Service-management-model-wiki.jpg" width="320" height="160" title="YaSM Service Management Wiki: Service-Management and ISO 20000" alt="YaSM Service Management Wiki - the new, streamlined process model for service management and ISO 20000 (ISO/IEC 20000 2018)." /></a> <div class="thumbcaption"><a class="external text" href="https://yasm.com/wiki/en/index.php/Main_Page" title="YaSM Service Management Wiki: Service-Management (ITSM, ESM, BSM) and ISO 20000">The YaSM Service Management Wiki</a></div></div></div>		<div class="thumb tright"><div class="thumbinner" style="width:330px; background:#ffffff;"><a href="https://yasm.com/wiki/en/index.php/Main_Page" title="The YaSM Wiki: Service Management (ITSM, ESM, BSM) and ISO 20000"><img style="margin:5px 5px 5px 5px; float:right;" src="/images/8/85/Service-management-model-wiki.jpg" width="320" height="160" title="YaSM Service Management Wiki: Service-Management and ISO 20000" alt="YaSM Service Management Wiki - the new, streamlined process model for service management and ISO 20000 (ISO/IEC 20000 2018)." /></a> <div class="thumbcaption"><a class="external text" href="https://yasm.com/wiki/en/index.php/Main_Page" title="YaSM Service Management Wiki: Service-Management (ITSM, ESM, BSM) and ISO 20000">The YaSM Service Management Wiki</a></div></div></div>
	<p>For a complete introduction to YaSM and the YaSM process model, please check out the free <a class="external text" href="https://yasm.com/wiki/en/index.php/Main_Page" title="YaSM Service Management Wiki">YaSM Service Management Wiki</a>.</p>		<p>For a complete introduction to <a class="external text" href="https://yasm.com/wiki/en/index.php/What_is_YaSM" title="What is YaSM? \| The Service Management Wiki">YaSM</a> and the YaSM process model, please check out the free <a class="external text" href="https://yasm.com/wiki/en/index.php/Main_Page" title="YaSM Service Management Wiki">YaSM Service Management Wiki</a>.</p>

	<h5 style="color:#003366; padding-top: 10px;">Featured content from the YaSM Wiki:</h5>		<h5 style="color:#003366; padding-top: 10px;">Featured content from the YaSM Wiki:</h5>
Line 360:		Line 354:
	<meta itemprop="mentions" content="https://yasm.com/wiki/en/index.php/Main_Page" />		<meta itemprop="mentions" content="https://yasm.com/wiki/en/index.php/Main_Page" />
	<meta itemprop="mentions" content="https://yasm.com/en/" />		<meta itemprop="mentions" content="https://yasm.com/en/" />
	~~<meta itemprop="mentions" content="https://yasm.com/wiki/en/index.php/ISO_20000_-_2018" />~~
	<meta itemprop="mentions" content="https://yasm.com/wiki/en/index.php/ITIL_4_vs_ITIL_V3" />		<meta itemprop="mentions" content="https://yasm.com/wiki/en/index.php/ITIL_4_vs_ITIL_V3" />
	<meta itemprop="mentions" content="https://yasm.com/wiki/de/index.php/Enterprise-Service-Management_(ESM)_und_YaSM" />		<meta itemprop="mentions" content="https://yasm.com/wiki/de/index.php/Enterprise-Service-Management_(ESM)_und_YaSM" />
			<meta itemprop="mentions" content="https://yasm.com/wiki/en/index.php/ISO_20000_-_2018" />
	<link itemprop="citation" href="https://wiki.de.it-processmaps.com/index.php/Hauptseite" />		<link itemprop="citation" href="https://wiki.de.it-processmaps.com/index.php/Hauptseite" />
	<link itemprop="citation" href="https://wiki.es.it-processmaps.com/index.php/Portada" />		<link itemprop="citation" href="https://wiki.es.it-processmaps.com/index.php/Portada" />

Andrea at 12:54, 14 July 2021

2021-07-14T12:54:02Z

Show changes

Andrea at 15:09, 7 February 2021

2021-02-07T15:09:39Z

← Older revision		Revision as of 17:09, 7 February 2021
Line 1:		Line 1:
	<div id="mf-home">		<div id="mf-home">

	<itpmch><title>IT Process Wiki - The ITIL® Wiki ~~\| IT Process Maps~~</title>		<itpmch><title>IT Process Wiki - The ITIL® Wiki</title>
	<meta name="keywords" content="itil wiki, wiki itil, itil 4 wiki, itil 2011 wiki, itil v3 wiki, itil wiki english, itil wiki process, it process wiki" />		<meta name="keywords" content="itil wiki, wiki itil, itil 4 wiki, itil 2011 wiki, itil v3 wiki, itil wiki english, itil wiki process, it process wiki" />
	<meta name="description" content="IT Process Wiki - the ITIL® Wiki: This Wiki is about the IT Infrastructure Library ITIL® (ITIL 4, ITIL V3 & V2) and IT Service Management (ITSM)." />		<meta name="description" content="IT Process Wiki - the ITIL® Wiki: This Wiki is about the IT Infrastructure Library ITIL® (ITIL 4, ITIL V3 & V2) and IT Service Management (ITSM)." />
	<meta property="og:url" content="https://wiki.en.it-processmaps.com/index.php/Main_Page" />		<meta property="og:url" content="https://wiki.en.it-processmaps.com/index.php/Main_Page" />
	<meta property="og:title" content="IT Process Wiki - The ITIL® Wiki ~~\| IT Process Maps~~" />		<meta property="og:title" content="IT Process Wiki - The ITIL® Wiki" />
	<meta property="og:description" content="IT Process Wiki - the ITIL® Wiki: This Wiki is about the IT Infrastructure Library ITIL® (ITIL 4, ITIL V3 & V2) and IT Service Management (ITSM)." />		<meta property="og:description" content="IT Process Wiki - the ITIL® Wiki: This Wiki is about the IT Infrastructure Library ITIL® (ITIL 4, ITIL V3 & V2) and IT Service Management (ITSM)." />
	<meta property="og:site_name" content="IT Process Wiki - the ITIL® Wiki">		<meta property="og:site_name" content="IT Process Wiki - the ITIL® Wiki">
Line 259:		Line 259:
	<p>See also: <a class="external text" href="https://yasm.com/wiki/de/index.php/Hauptseite" title="YaSM Service-Management-Wiki">The YaSM Service Management Wiki (German version)</a>.</html>		<p>See also: <a class="external text" href="https://yasm.com/wiki/de/index.php/Hauptseite" title="YaSM Service-Management-Wiki">The YaSM Service Management Wiki (German version)</a>.</html>
	<p> </p>		<p> </p>

	~~<h3 style="color:#003366; padding-top: 10px; font-size: 110%;">Lea-Cox & Associates</h3>~~

	~~[[Image:Trevor-itil-wiki.jpg\|thumb\|right\|150px\|Trevor Lea-Cox,<br /> Lea-Cox & Associates, UK]]~~

	~~[http://esmarchitecture.com/general/about-lea-cox-associates.html Lea-Cox & Associates] (LCA) started out in 1998 as a consultancy focused on Service Management and Intangible Value Management.~~

	LCA has deep experience in service management (SM) and its underlying dynamics, also of the architecture of business and in particular enterprise architecture tools and techniques. It provides expert assistance enabling its customers to plan, design, construct, implement and manage

	* An appropriate service management system.
	* The right business services for an organization.
	~~<br style="clear:both;"/>~~

	==Notes==		==Notes==

Andrea at 11:04, 31 August 2019

2019-08-31T11:04:49Z

← Older revision		Revision as of 13:04, 31 August 2019
Line 71:		Line 71:
	<li>Overview: <a href="/index.php/Main_Page#ITIL-Wiki-contents" title="ITIL Wiki contents">All topics</a>.</li>		<li>Overview: <a href="/index.php/Main_Page#ITIL-Wiki-contents" title="ITIL Wiki contents">All topics</a>.</li>
	</ul>		</ul>
			<p> </p>

	<p>Latest news:</p>		<p>Latest news:</p>
	<~~ul><li><b~~><a href="/index.php/ITIL_4" title="~~FAQs~~ ITIL 4 (launch: Q1/2019)">FAQs - The latest edition of ITIL 4</a></b></li>		<div style="float:left;">
	<li>In our YaSM Service Management Wiki: <b><a ~~class="external text"~~ href="https://yasm.com/wiki/en/index.php/ITIL_4_vs_ITIL_V3" title="~~Comparison:~~ ITIL 4 ~~vs.~~ ITIL V4">Detailed mapping ~~between~~ ITIL V3 (ITIL 2011) and ITIL 4</a></b></li></~~ul><p~~></html>		<a href="https://wiki.en.it-processmaps.com/index.php/ITIL_4" title="FAQ ITIL V4 (launch: Q1/2019)"><img style="margin:15px 30px 10px 0px;" src="https://wiki.en.it-processmaps.com/images/thumb/9/93/Itil-4.jpg/320px-Itil-4.jpg" width="320" height="240" title="ITIL 4" alt="ITIL 4 - Introduction to the new edition of ITIL. ITIL 4 Frequently Asked Questions (FAQs): What is new in ITIL V4?" /></a>
	<p> </p>		<div class="thumbcaption">In this Wiki:<br /><b>→ <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_4" title="FAQ ITIL V4">FAQs - The latest edition of ITIL 4</a></b></div>
			</div>

			<div style="float:left;">
			<a href="https://yasm.com/wiki/en/index.php/ITIL_4_vs_ITIL_V3" title="ITIL V3 V4"><img style="margin:15px 0px 10px 0px;" src="https://yasm.com/wiki/en/img/yasm-frameworks/itil/640px/itil-4-vs-itil-v3-list.jpg" width="320" height="240" title="Differences: ITIL V4 ITIL V3. Comparison: ITIL 4 Practices and ITIL V3 processes" alt="Comparison: ITIL 3 and ITIL 4. ITIL 4 practices and ITIL V3 processes: How the contents in ITIL V4 can be traced back to specific elements of ITIL V3 2011." /></a>
			<div class="thumbcaption">In our YaSM Service Management Wiki:<br /><b>→ <a href="https://yasm.com/wiki/en/index.php/ITIL_4_vs_ITIL_V3" title="ITIL 4 and ITIL V3">Detailed mapping: ITIL V3 (ITIL 2011) and ITIL 4</a></b></div>
			</div></html>
			<p style="clear:both;"> </p>

	==About ITIL==		==About ITIL==
	ITIL describes best practices for the effective and efficient provision of IT services. ITIL was first initiated in the 1980's when the IT services provided to the British government did not meet expectations, and a method had to be found to achieve better quality at lower costs.		ITIL describes best practices for the effective and efficient provision of IT services. ITIL was first initiated in the 1980's when the IT services provided to the British government did not meet expectations, and a method had to be found to achieve better quality at lower costs.

	Today, ITIL is the most widely accepted approach to providing IT services. In our [[History of ITIL\|history of ITIL]] you can read more about how the framework has evolved over the years into [[ITIL 2011]] and the most recent [[ITIL 4\|version of ITIL 4]].		Today, ITIL is the most widely accepted approach to providing IT services. In our [[History of ITIL\|history of ITIL]] you can read more about how the framework has evolved over the years into [[ITIL 2011]] and the most recent [[ITIL 4\|version of ITIL 4 ('ITIL V4')]].

	<html>There is also a growing trend towards "<a class="external text" href="https://yasm.com/wiki/en/index.php/Enterprise_Service_Management_(ESM)_and_YaSM" title="What is Enterprise Service Management?">enterprise service management (ESM)</a>" - shorthand for applying the ITIL approach beyond its traditional use in IT.</html>		<html>There is also a growing trend towards "<a class="external text" href="https://yasm.com/wiki/en/index.php/Enterprise_Service_Management_(ESM)_and_YaSM" title="What is Enterprise Service Management?">enterprise service management (ESM)</a>" - shorthand for applying the ITIL approach beyond its traditional use in IT.</html>
Line 169:		Line 177:
	\|-		\|-
	\|style="vertical-align:top" \|[[ITIL 4\|ITIL 4]]		\|style="vertical-align:top" \|[[ITIL 4\|ITIL 4]]
	\|ITIL 4 was officially launched in February 2019.		\|ITIL 4 ('ITIL V4') was officially launched in February 2019.
	\|-		\|-
	\|style="vertical-align:top" \|[https://yasm.com/wiki/en/index.php/ITIL_4_vs_ITIL_V3 ITIL 4 vs. ITIL V3]		\|style="vertical-align:top" \|[https://yasm.com/wiki/en/index.php/ITIL_4_vs_ITIL_V3 ITIL 4 vs. ITIL V3]

Andrea at 13:51, 6 August 2019

2019-08-06T13:51:32Z

← Older revision		Revision as of 15:51, 6 August 2019
Line 239:		Line 239:
	<p>Our <a class="external text" href="https://yasm.com/en/products/yasm-process-map" title="The YaSM Process Map - the service management process model">YaSM process model</a> describes streamlined service management processes and provides a complete set of process and document templates. <a class="external text" href="https://yasm.com/wiki/en/index.php/YaSM_and_ITIL" title="Comparison: YaSM service management and ITIL 4">The YaSM model is in tune with ITIL 4</a> - and with other service management frameworks and standards such as ISO 20000, VeriSM™, SIAM® and FitSM.</p>		<p>Our <a class="external text" href="https://yasm.com/en/products/yasm-process-map" title="The YaSM Process Map - the service management process model">YaSM process model</a> describes streamlined service management processes and provides a complete set of process and document templates. <a class="external text" href="https://yasm.com/wiki/en/index.php/YaSM_and_ITIL" title="Comparison: YaSM service management and ITIL 4">The YaSM model is in tune with ITIL 4</a> - and with other service management frameworks and standards such as ISO 20000, VeriSM™, SIAM® and FitSM.</p>

	<div class="thumb tright"><div class="thumbinner" style="width:330px; background:#ffffff;"><a href="https://yasm.com/wiki/en/index.php/Main_Page" title="The YaSM Wiki: Service Management (ITSM, ESM, BSM) and ISO 20000"><img style="margin:5px 5px 5px 5px; float:right;" src="/images/8/85/Service-management-model-wiki.jpg" width="320" height="160" title="YaSM Service Management Wiki: Service-Management and ISO 20000" alt="YaSM Service Management Wiki - the new, streamlined process model for service management and ISO 20000 (ISO/IEC 20000 2018)." /></a> <div class="thumbcaption"><a class="external text" href="https://yasm.com/wiki/de/index.php/~~Hauptseite~~" title="YaSM Service Management Wiki: Service-Management (ITSM, ESM, BSM) and ISO 20000">The YaSM Service Management Wiki</a></div></div></div>		<div class="thumb tright"><div class="thumbinner" style="width:330px; background:#ffffff;"><a href="https://yasm.com/wiki/en/index.php/Main_Page" title="The YaSM Wiki: Service Management (ITSM, ESM, BSM) and ISO 20000"><img style="margin:5px 5px 5px 5px; float:right;" src="/images/8/85/Service-management-model-wiki.jpg" width="320" height="160" title="YaSM Service Management Wiki: Service-Management and ISO 20000" alt="YaSM Service Management Wiki - the new, streamlined process model for service management and ISO 20000 (ISO/IEC 20000 2018)." /></a> <div class="thumbcaption"><a class="external text" href="https://yasm.com/wiki/en/index.php/Main_Page" title="YaSM Service Management Wiki: Service-Management (ITSM, ESM, BSM) and ISO 20000">The YaSM Service Management Wiki</a></div></div></div>
	<p>For a complete introduction to YaSM and the YaSM process model, please check out the free <a class="external text" href="https://yasm.com/wiki/en/index.php/Main_Page" title="YaSM Service Management Wiki">YaSM Service Management Wiki</a>.</p>		<p>For a complete introduction to YaSM and the YaSM process model, please check out the free <a class="external text" href="https://yasm.com/wiki/en/index.php/Main_Page" title="YaSM Service Management Wiki">YaSM Service Management Wiki</a>.</p>

Line 247:		Line 247:
	<li><a class="external text" href="https://yasm.com/wiki/en/index.php/ITIL_4_vs_ITIL_V3" title="Comparison: ITIL 3 and the new edition of ITIL 4">Comparison: ITIL 4 and ITIL V3</a></li>		<li><a class="external text" href="https://yasm.com/wiki/en/index.php/ITIL_4_vs_ITIL_V3" title="Comparison: ITIL 3 and the new edition of ITIL 4">Comparison: ITIL 4 and ITIL V3</a></li>
	<li><a class="external text" href="https://yasm.com/wiki/en/index.php/YaSM_and_ISO_20000" title="YaSM and ISO/IEC 20000">YaSM and ISO 20000</a></li>		<li><a class="external text" href="https://yasm.com/wiki/en/index.php/YaSM_and_ISO_20000" title="YaSM and ISO/IEC 20000">YaSM and ISO 20000</a></li>
	<li>The new version of ISO 20000 2018: <a class="external text" href="https://yasm.com/wiki/de/index.php/ISO_20000_-_2018" title="ISO 20000:2018 ('ISO 20000 version 2018')">Changes between ISO 20000:2018 and the earlier 2011 edition</a>.</li></ul></html>		<li>The new version of ISO 20000 2018: <a class="external text" href="https://yasm.com/wiki/de/index.php/ISO_20000_-_2018" title="ISO 20000:2018 ('ISO 20000 version 2018')">Changes between ISO 20000:2018 and the earlier 2011 edition</a>.</li>
			</ul>
			<p>See also: <a class="external text" href="https://yasm.com/wiki/de/index.php/Hauptseite" title="YaSM Service-Management-Wiki">The YaSM Service Management Wiki (German version)</a>.</html>
	<p> </p>		<p> </p>

Andrea at 09:54, 11 June 2019

2019-06-11T09:54:20Z

Show changes

Andrea at 14:14, 21 March 2019

2019-03-21T14:14:44Z

← Older revision		Revision as of 16:14, 21 March 2019
Line 68:		Line 68:
	<li><span id="md-webpage-educationalUse-2" itemprop="educationalUse">Reference material on ITIL and IT service management.</span></li>		<li><span id="md-webpage-educationalUse-2" itemprop="educationalUse">Reference material on ITIL and IT service management.</span></li>
	<li><span id="md-webpage-educationalUse-3" itemprop="educationalUse">Detailed guidance on ITSM and ITIL process management.</span></li>		<li><span id="md-webpage-educationalUse-3" itemprop="educationalUse">Detailed guidance on ITSM and ITIL process management.</span></li>
	<li>The most relevant <a href="/index.php/ITIL_Wiki_News" title="ITIL Wiki News">news on ITIL and service management</a~~> \| Latest news: <b><a href="/index.php/ITIL_4" title="FAQs ITIL 4 (launch: Q1/2019)">FAQs - The latest edition of ITIL 4</a></b~~></li>		<li>The most relevant <a href="/index.php/ITIL_Wiki_News" title="ITIL Wiki News">news on ITIL and service management</a></li>
	<li>Overview: <a href="/index.php/Main_Page#ITIL-Wiki-contents" title="ITIL Wiki contents">All topics</a>.</li>		<li>Overview: <a href="/index.php/Main_Page#ITIL-Wiki-contents" title="ITIL Wiki contents">All topics</a>.</li>
	</ul><p></html>		</ul>

			<p>Latest news:</p>
			<ul><li><b><a href="/index.php/ITIL_4" title="FAQs ITIL 4 (launch: Q1/2019)">FAQs - The latest edition of ITIL 4</a></b></li>
			<li>In our YaSM Service Management Wiki: <b><a class="external text" href="https://yasm.com/wiki/en/index.php/ITIL_4_vs_ITIL_V3" title="Comparison: ITIL 4 vs. ITIL V4">Detailed mapping between ITIL V3 (ITIL 2011) and ITIL 4</a></b></li></ul><p></html>
	<p> </p>		<p> </p>

	==About ITIL==		==About ITIL==
	ITIL describes best practices for the effective and efficient provision of IT ~~Services~~. ITIL was started in the 1980's when the IT services provided to the British government did not meet expectations, and a method had to be found to achieve better quality at lower costs.		ITIL describes best practices for the effective and efficient provision of IT services. ITIL was started in the 1980's when the IT services provided to the British government did not meet expectations, and a method had to be found to achieve better quality at lower costs.

	Today, ITIL is the most widely accepted approach to providing IT services~~, and in~~ our [[History of ITIL\|history of ITIL]] you can read more about how ~~ITIL~~ has evolved over the years into the [[ITIL 2011\|version of ITIL ~~2011~~]].		Today, ITIL is the most widely accepted approach to providing IT services. In our [[History of ITIL\|history of ITIL]] you can read more about how the framework has evolved over the years into the [[ITIL 2011\|edition of ITIL 2011]] and the most recent [[ITIL 4\|version of ITIL 4 (2019)]].

	<html>There is also a growing trend towards "<a class="external text" href="https://yasm.com/wiki/en/index.php/Enterprise_Service_Management_(ESM)_and_YaSM" title="What is Enterprise Service Management?">enterprise service management (ESM)</a>" - shorthand for applying the ITIL approach beyond its traditional use in IT.</html>		<html>There is also a growing trend towards "<a class="external text" href="https://yasm.com/wiki/en/index.php/Enterprise_Service_Management_(ESM)_and_YaSM" title="What is Enterprise Service Management?">enterprise service management (ESM)</a>" - shorthand for applying the ITIL approach beyond its traditional use in IT.</html>
Line 173:		Line 177:
	\|-		\|-
	\|style="vertical-align:top" \|[[ITIL 4\|ITIL 4]]		\|style="vertical-align:top" \|[[ITIL 4\|ITIL 4]]
	\|~~The~~ release of ITIL 4 Foundation ~~in Q1~~/~~2019 will mark the official launch of~~ ITIL 4.		\|ITIL 4 was officially launched in February 2019 with the release of ITIL 4 Foundation.
			\|-
			\|style="vertical-align:top" \|[https://yasm.com/wiki/en/index.php/ITIL_4_vs_ITIL_V3 ITIL 4 vs. ITIL V3]
			\|''Visit our YaSM Service Management Wiki:'' [https://yasm.com/wiki/en/index.php/ITIL_4_vs_ITIL_V3 Detailed mapping between ITIL 4 and ITIL V3 (ITIL 2011)].
	\|-		\|-
	\|style="vertical-align:top" \|[[ITIL 2011\|ITIL 2011 vs. ITIL V3 2007]]		\|style="vertical-align:top" \|[[ITIL 2011\|ITIL 2011 vs. ITIL V3 2007]]
Line 200:		Line 207:
	\|-		\|-
	\|-		\|-
	\|style="border-bottom:1px solid grey; vertical-align:top" \|ISO 20000:2018		\|style="border-bottom:1px solid grey; vertical-align:top" \|[https://yasm.com/wiki/en/index.php/ISO_20000_-_2018 ISO 20000:2018]
	\|style="border-bottom:1px solid grey;" \|''Visit our YaSM Service Management Wiki:'' [https://yasm.com/wiki/en/index.php/ISO_20000_-_2018 The new version of ISO 20000:2018]		\|style="border-bottom:1px solid grey;" \|''Visit our YaSM Service Management Wiki:'' [https://yasm.com/wiki/en/index.php/ISO_20000_-_2018 The new version of ISO 20000:2018]
	\|-		\|-
Line 267:		Line 274:
	<ul><li><a class="external text" href="https://yasm.com/wiki/en/index.php/Service_Management_Processes" title="Service Management Processes">Detailed descriptions of the YaSM service management processes</a>.</li>		<ul><li><a class="external text" href="https://yasm.com/wiki/en/index.php/Service_Management_Processes" title="Service Management Processes">Detailed descriptions of the YaSM service management processes</a>.</li>
	<li><a class="external text" href="https://yasm.com/wiki/en/index.php/YaSM_and_ITIL" title="YaSM vs. ITIL: Comparison">YaSM and ITIL® - differences and similarities</a>   \|   <a class="external text" href="https://yasm.com/wiki/en/index.php/YaSM_and_ISO_20000" title="YaSM and ISO/IEC 20000">Comparison: YaSM and ISO 20000</a></li>		<li><a class="external text" href="https://yasm.com/wiki/en/index.php/YaSM_and_ITIL" title="YaSM vs. ITIL: Comparison">YaSM and ITIL® - differences and similarities</a>   \|   <a class="external text" href="https://yasm.com/wiki/en/index.php/YaSM_and_ISO_20000" title="YaSM and ISO/IEC 20000">Comparison: YaSM and ISO 20000</a></li>
			<li><a class="external text" href="https://yasm.com/wiki/en/index.php/ITIL_4_vs_ITIL_V3" title="Comparison: ITIL 3 and the new version of ITIL 4">Details: The changes between the new version of ITIL 4 and ITIL V3</a></li>
	<li>The new version of ISO 20000:2018 - <a class="external text" href="https://yasm.com/wiki/de/index.php/ISO_20000_-_2018" title="The new version ISO/IEC 20000:2018">see what's changed between ISO 20000:2018 and the earlier 2011 edition</a>!</li></ul></html>		<li>The new version of ISO 20000:2018 - <a class="external text" href="https://yasm.com/wiki/de/index.php/ISO_20000_-_2018" title="The new version ISO/IEC 20000:2018">see what's changed between ISO 20000:2018 and the earlier 2011 edition</a>!</li></ul></html>

Line 293:		Line 301:
	''<span id="ITIL-Wiki-Authors">Authors</span>:''		''<span id="ITIL-Wiki-Authors">Authors</span>:''

	<html>By Stefan Kempter <a href="https://~~plus~~.~~google~~.com/~~111925560448291102517~~/~~about~~"><img style="margin:0px 0px 0px 0px;" src="~~/skins/Vector~~/images~~/itpm~~/bookmarking/~~gplus~~.png" width="16" height="16" title="By: Stefan Kempter \| Profile on ~~Google+~~" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a> and Andrea Kempter <a href="https://~~plus~~.~~google~~.com/~~113316270668629760475~~/~~about~~"><img style="margin:0px 0px 0px 0px;" src="~~/skins/Vector~~/images~~/itpm~~/bookmarking/~~gplus~~.png" width="16" height="16" title="By: Andrea Kempter \| Profile on ~~Google+~~" alt="Contributor: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.		<html>By:  Stefan Kempter <a href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>  and  Andrea Kempter <a href="https://www.linkedin.com/in/andreakempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Andrea Kempter \| Profile on LinkedIn" alt="Contributor: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.

	<p> </p>		<p> </p>

Line 380:		Line 387:
	<meta itemprop="mentions" content="https://yasm.com/en/" />		<meta itemprop="mentions" content="https://yasm.com/en/" />
	<meta itemprop="mentions" content="https://yasm.com/wiki/en/index.php/ISO_20000_-_2018" />		<meta itemprop="mentions" content="https://yasm.com/wiki/en/index.php/ISO_20000_-_2018" />
			<meta itemprop="mentions" content="https://yasm.com/wiki/en/index.php/ITIL_4_vs_ITIL_V3" />
	<link itemprop="citation" href="https://wiki.de.it-processmaps.com/index.php/Hauptseite" />		<link itemprop="citation" href="https://wiki.de.it-processmaps.com/index.php/Hauptseite" />
	<link itemprop="citation" href="https://wiki.es.it-processmaps.com/index.php/Portada" />		<link itemprop="citation" href="https://wiki.es.it-processmaps.com/index.php/Portada" />
Line 385:		Line 393:
	<span itemprop="author accountablePerson reviewedBy" itemscope itemtype="https://schema.org/Person">		<span itemprop="author accountablePerson reviewedBy" itemscope itemtype="https://schema.org/Person">
	<meta itemprop="name" content="Stefan Kempter">		<meta itemprop="name" content="Stefan Kempter">
	<meta itemprop="sameAs" content="https://plus.google.com/111925560448291102517~~/about~~" />		<meta itemprop="sameAs" content="https://plus.google.com/111925560448291102517" />
	<meta itemprop="sameAs" content="https://www.linkedin.com/in/stefankempter" />		<meta itemprop="sameAs" content="https://www.linkedin.com/in/stefankempter" />
			<meta itemprop="sameAs" content="https://www.xing.com/profile/Stefan_Kempter" />
	</span>		</span>
	<span itemprop="contributor accountablePerson reviewedBy" itemscope itemtype="https://schema.org/Person">		<span itemprop="contributor accountablePerson reviewedBy" itemscope itemtype="https://schema.org/Person">
	<meta itemprop="name" content="Andrea Kempter">		<meta itemprop="name" content="Andrea Kempter">
	<meta itemprop="honorificPrefix" content="Dr.">		<meta itemprop="honorificPrefix" content="Dr.">
	<meta itemprop="sameAs" content="https://plus.google.com/113316270668629760475~~/about~~" />		<meta itemprop="sameAs" content="https://plus.google.com/113316270668629760475" />
	<meta itemprop="sameAs" content="https://www.linkedin.com/in/andreakempter" />		<meta itemprop="sameAs" content="https://www.linkedin.com/in/andreakempter" />
			<meta itemprop="sameAs" content="https://www.pinterest.com/andreakempter/" />
			<meta itemprop="sameAs" content="https://twitter.com/KempterAndrea" />
			<meta itemprop="sameAs" content="https://www.xing.com/profile/Andrea_Kempter" />
	</span> <!-- end schema.org/Person -->		</span> <!-- end schema.org/Person -->
	<meta itemprop="creator editor" content="IT Process Maps" />		<meta itemprop="creator editor" content="IT Process Maps" />