KPIs Service Portfolio Management - Revision history

Andrea at 15:34, 17 June 2019

2019-06-17T15:34:49Z

← Older revision		Revision as of 17:34, 17 June 2019
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	rect 55 0 99 36 [https://www.linkedin.com/shareArticle?url=https%3A%2F%2Fwiki.en.it-processmaps.com%2Findex.php%2FKPIs_Service_Portfolio_Management&hl=en_US&source=IT%20Process%20Wiki share this page on LinkedIn]
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	~~Image:ITIL-Wiki-deutsch.jpg~~\|KPI's Service Portfolio Management
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	~~'''ITIL Processes''': [[ITIL Service Strategy]] -~~ [[Service Portfolio Management]] and [[ITIL Strategy Management\|Strategy Management for IT Services]]		Key Performance Indicators for [[Service Portfolio Management]] and [[ITIL Strategy Management\|Strategy Management for IT Services]] from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map].

	'''~~Source''':~~ Key Performance Indicators ~~for~~ ITIL ~~Service Portfolio Management from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map~~]		→ Back to: '''[[ITIL Key Performance Indicators\|ITIL Key Performance Indicators]]'''

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	{\| border="1" cellpadding="5" cellspacing="0"		{\| border="1" cellpadding="5" cellspacing="0"
			\|+style="background:#ffffff;"\|<span style="color:#013b5e; font-size: 120%;"><b>KPIs Service Portfolio Management</b></span>
	\|-		\|-
	! ~~width="35%"~~ style="background:#~~ffcc66~~;" \| Key Performance Indicator (KPI)		!style="background:#013b5e; color:#ffffff; width:35%" \| Key Performance Indicator (KPI)
	! ~~width="65%"~~ style="background:#~~ffffcc~~;" \| Definition		!style="background:#facc6a; width:65%" \| Definition
	\|-		\|-
	\|Number of Planned New Services		\|Number of Planned New Services
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	\|Number of customers which were lost to competing service providers		\|Number of customers which were lost to competing service providers
	\|}		\|}

	~~<p> </p>~~

	~~→ back to: '''[[ITIL Key Performance Indicators\|ITIL Key Performance Indicators]]'''~~

	<p> </p>		<p> </p>

Andrea at 10:10, 14 July 2013

2013-07-14T10:10:59Z

← Older revision		Revision as of 12:10, 14 July 2013
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	<~~seo metakeywords~~="kpi service portfolio management, kpis service portfolio management, itil service portfolio management kpi" ~~metadescription~~="Service Portfolio Management: The most important ITIL KPIs - ITIL Key Performance Indicators." />		<itpmch><title>KPIs Service Portfolio Management \| IT Process Wiki</title>
			<meta name="keywords" content="kpi service portfolio management, kpis service portfolio management, itil service portfolio management kpi" />
			<meta name="description" content="Service Portfolio Management: The most important ITIL KPIs - ITIL Key Performance Indicators." />
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	Image:ITIL-Wiki-~~deutsch~~.jpg\|right\|KPI's Service Portfolio Management		Image:ITIL-Wiki-share.jpg\|right\|share this page\|141px
	default [https://wiki.de.it-processmaps.com/index.php/~~Kennzahlen_Service-Portfolio-Management~~ diese Seite auf Deutsch]		rect 55 0 99 36 [https://www.linkedin.com/shareArticle?url=https%3A%2F%2Fwiki.en.it-processmaps.com%2Findex.php%2FKPIs_Service_Portfolio_Management&hl=en_US&source=IT%20Process%20Wiki share this page on LinkedIn]
			rect 97 0 141 36 [https://twitter.com/intent/tweet?url=https%3A%2F%2Fwiki.en.it-processmaps.com%2Findex.php%2FKPIs_Service_Portfolio_Management&text=%23ITILwiki%20%7C%20ITIL%20KPIs%20Service%20Portfolio%20Management%0A%E2%96%BA&lang=en&via=itprocessmaps share this page on Twitter]
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	'''ITIL Processes''': [[ITIL ~~V3 Service Strategy\|ITIL 2011~~ Service Strategy]] - [[Service Portfolio Management]] and [[ITIL Strategy Management\|Strategy Management for IT Services]]		'''ITIL Processes''': [[ITIL Service Strategy]] - [[Service Portfolio Management]] and [[ITIL Strategy Management\|Strategy Management for IT Services]]

	'''Source''': Key Performance Indicators for ITIL Service Portfolio Management from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map]		'''Source''': Key Performance Indicators for ITIL Service Portfolio Management from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map]
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	{\| border="1" cellpadding="5" cellspacing="0~~" align="center~~"		{\| border="1" cellpadding="5" cellspacing="0"
	\|-		\|-
	! width="35%" style="background:#ffcc66;" \| Key Performance Indicator (KPI)		! width="35%" style="background:#ffcc66;" \| Key Performance Indicator (KPI)

Andrea at 11:03, 22 December 2011

2011-12-22T11:03:08Z

← Older revision		Revision as of 13:03, 22 December 2011
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	'''ITIL ~~Process~~''': [[ITIL V3 Service Strategy]] - [[Service Portfolio Management]]		'''ITIL Processes''': [[ITIL V3 Service Strategy\|ITIL 2011 Service Strategy]] - [[Service Portfolio Management]] and [[ITIL Strategy Management\|Strategy Management for IT Services]]

			'''Source''': Key Performance Indicators for ITIL Service Portfolio Management from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map]

	~~'''Source''': Key Performance Indicators for ITIL Service Portfolio Management from the [https:~~//~~en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3]~~		<p> </p>
			<p> </p>

	{\| border="1" cellpadding="5" cellspacing="0" align="center"		{\| border="1" cellpadding="5" cellspacing="0" align="center"
	\|-		\|-
	! width="30%" style="background:#ffcc66;" \| Key Performance Indicator (KPI)		! width="35%" style="background:#ffcc66;" \| Key Performance Indicator (KPI)
	! width="70%" style="background:#ffffcc;" \| Definition		! width="65%" style="background:#ffffcc;" \| Definition
	\|-		\|-
	\|Number of Planned New Services		\|Number of Planned New Services
	\|Percentage of new services which are developed~~, being triggered by Service Portfolio Management~~		\|Percentage of new services which are developed following a strategic review
	\|-		\|-
	\|Number of Unplanned New Services		\|Number of Unplanned New Services
	\|Percentage of new services which are developed without being triggered by ~~Service Portfolio Management~~		\|Percentage of new services which are developed without being triggered by strategic reviews
	\|-		\|-
	\|Number of Strategic Initiatives		\|Number of Strategic Initiatives
	\|Number of strategic initiatives launched from the Service Portfolio Management process		\|Number of strategic initiatives launched from the Service Portfolio Management process
	\|-		\|-
	\|Number of ~~New~~ Customers		\|Number of new Customers
	\|Number of newly won customers		\|Number of newly won customers
	\|-		\|-
	\|Number of ~~Lost~~ Customers		\|Number of lost Customers
	\|Number of customers which were lost to competing service providers		\|Number of customers which were lost to competing service providers
	\|}		\|}

			<p> </p>

	→ back to: '''[[ITIL Key Performance Indicators\|ITIL Key Performance Indicators]]'''		→ back to: '''[[ITIL Key Performance Indicators\|ITIL Key Performance Indicators]]'''

			<p> </p>
			<p> </p>

	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL V3\|KPIs Service Portfolio Management]]		[[Category:ITIL V3\|KPIs Service Portfolio Management]]
			[[Category:ITIL 2011\|KPIs Service Portfolio Management]]
	[[Category:KPI (ITIL)\|Service Portfolio Management KPIs]]		[[Category:KPI (ITIL)\|Service Portfolio Management KPIs]]
	[[Category:Service Strategy\|KPIs Service Portfolio Management]]		[[Category:Service Strategy\|KPIs Service Portfolio Management]]
	[[Category:Service Portfolio Management\|KPIs Service Portfolio Management]]		[[Category:Service Portfolio Management\|KPIs Service Portfolio Management]]
	<!-- --- -->		<!-- --- -->

Andrea at 08:16, 27 July 2011

2011-07-27T08:16:50Z

← Older revision		Revision as of 10:16, 27 July 2011
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			<seo metakeywords="kpi service portfolio management, kpis service portfolio management, itil service portfolio management kpi" metadescription="Service Portfolio Management: The most important ITIL KPIs - ITIL Key Performance Indicators." />
	<imagemap>		<imagemap>
	Image:ITIL-Wiki-deutsch.jpg\|right\|KPI's Service Portfolio Management		Image:ITIL-Wiki-deutsch.jpg\|right\|KPI's Service Portfolio Management
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	! width="30%" style="background:#~~f8f7ef~~;" \| Key Performance Indicator (KPI)		! width="30%" style="background:#ffcc66;" \| Key Performance Indicator (KPI)
	! width="70%" style="background:#~~e9e6d1~~;" \| Definition		! width="70%" style="background:#ffffcc;" \| Definition
	\|-		\|-
	\|Number of Planned New Services		\|Number of Planned New Services
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	''back to: '''[[ITIL Key Performance Indicators\|ITIL Key Performance Indicators]]'''''		→ back to: '''[[ITIL Key Performance Indicators\|ITIL Key Performance Indicators]]'''



			<!-- This page is assigned to the following categories: -->
			[[Category:ITIL V3\|KPIs Service Portfolio Management]]
			[[Category:KPI (ITIL)\|Service Portfolio Management KPIs]]
			[[Category:Service Strategy\|KPIs Service Portfolio Management]]
			[[Category:Service Portfolio Management\|KPIs Service Portfolio Management]]
			<!-- --- -->

Andrea: New page: Image:ITIL-Wiki-deutsch.jpg|right|KPI's Service Portfolio Management default [http://wiki.de.it-processmaps.com/index.php/Kennzahlen_Service-Portfolio-Management diese Seite auf...

2009-10-22T12:56:17Z

New page: <imagemap> Image:ITIL-Wiki-deutsch.jpg|right|KPI's Service Portfolio Management default [http://wiki.de.it-processmaps.com/index.php/Kennzahlen_Service-Portfolio-Management diese Seite auf...

New page

<imagemap>
Image:ITIL-Wiki-deutsch.jpg|right|KPI's Service Portfolio Management
default [https://wiki.de.it-processmaps.com/index.php/Kennzahlen_Service-Portfolio-Management diese Seite auf Deutsch]
desc none
</imagemap>
<br style="clear:both;"/>

'''ITIL Process''': [[ITIL V3 Service Strategy]] - [[Service Portfolio Management]]

'''Source''': Key Performance Indicators for ITIL Service Portfolio Management from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3]

{| border="1" cellpadding="5" cellspacing="0" align="center"
|-
! width="30%" style="background:#f8f7ef;" | Key Performance Indicator (KPI)
! width="70%" style="background:#e9e6d1;" | Definition
|-
|Number of Planned New Services
|Percentage of new services which are developed, being triggered by Service Portfolio Management
|-
|Number of Unplanned New Services
|Percentage of new services which are developed without being triggered by Service Portfolio Management
|-
|Number of Strategic Initiatives
|Number of strategic initiatives launched from the Service Portfolio Management process
|-
|Number of New Customers
|Number of newly won customers
|-
|Number of Lost Customers
|Number of customers which were lost to competing service providers
|}

''back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]'''''