KPIs Service Level Management - Revision history

Andrea at 15:34, 17 June 2019

2019-06-17T15:34:23Z

← Older revision		Revision as of 17:34, 17 June 2019
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	Image:ITIL-Wiki-~~share~~.jpg\|right~~\|share this page\|141px~~		Image:ITIL-Wiki-deutsch.jpg\|right\|ITIL KPI's Service Level Management
	rect 55 0 99 36 [https://www.linkedin.com/shareArticle?url=https%3A%2F%2Fwiki.en.it-processmaps.com%2Findex.php%2FKPIs_Service_Level_Management&hl=en_US&source=IT%20Process%20Wiki share this page on LinkedIn]
	rect 97 0 141 36 [https://twitter.com/intent/tweet?url=https%3A%2F%2Fwiki.en.it-processmaps.com%2Findex.php%2FKPIs_Service_Level_Management&text=%23ITILwiki%20%7C%20ITIL%20KPIs%20Service%20Level%20Management%0A%E2%96%BA&lang=en&via=itprocessmaps share this page on Twitter]
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	~~Image:ITIL-Wiki-deutsch.jpg~~\|ITIL KPI's Service Level Management
	default [https://wiki.de.it-processmaps.com/index.php/Kennzahlen_Service_Level_Management diese Seite auf Deutsch]		default [https://wiki.de.it-processmaps.com/index.php/Kennzahlen_Service_Level_Management diese Seite auf Deutsch]
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	~~'''ITIL Process''':~~ [[~~ITIL~~ Service ~~Design~~]] - ~~[[Service Level Management]~~]		Key Performance Indicators for [[Service Level Management]] from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map].

	'''~~Source''':~~ Key Performance Indicators ~~for~~ ITIL ~~Service Level Management from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map~~]		→ Back to: '''[[ITIL Key Performance Indicators\|ITIL Key Performance Indicators]]'''

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	{\| border="1" cellpadding="5" cellspacing="0"		{\| border="1" cellpadding="5" cellspacing="0"
			\|+style="background:#ffffff;"\|<span style="color:#013b5e; font-size: 120%;"><b>KPIs Service Level Management</b></span>
	\|-		\|-
	! ~~width="35%"~~ style="background:#~~ffcc66~~;" \| Key Performance Indicator (KPI)		!style="background:#013b5e; color:#ffffff; width:35%" \| Key Performance Indicator (KPI)
	! ~~width="65%"~~ style="background:#~~ffffcc~~;" \| Definition		!style="background:#facc6a; width:65%" \| Definition
	\|-		\|-
	\|Services covered by SLAs		\|Services covered by SLAs
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	\|Number of issues in the service provision, which are identified and addressed in an improvement plan		\|Number of issues in the service provision, which are identified and addressed in an improvement plan
	\|}		\|}

	~~<p> </p>~~

	~~→ back to: '''[[ITIL Key Performance Indicators\|ITIL Key Performance Indicators]]'''~~

	<p> </p>		<p> </p>

Andrea at 10:59, 14 July 2013

2013-07-14T10:59:57Z

← Older revision		Revision as of 12:59, 14 July 2013
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	<~~seo metakeywords~~="kpi service level management, kpis service level management, itil service level management kpi~~, kpi slm, kpis slm~~, itil slm kpi" ~~metadescription~~="Service Level Management ~~(SLM)~~: The most important ITIL KPIs - ITIL Key Performance Indicators." />		<itpmch><title>KPIs Service Level Management \| IT Process Wiki</title>
			<meta name="keywords" content="kpi service level management, kpis service level management, itil service level management kpi, itil slm kpi" />
			<meta name="description" content="Service Level Management: The most important ITIL KPIs - ITIL Key Performance Indicators." />
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	Image:ITIL-Wiki-~~deutsch~~.jpg\|right\|ITIL KPI's Service Level Management		Image:ITIL-Wiki-share.jpg\|right\|share this page\|141px
			rect 55 0 99 36 [https://www.linkedin.com/shareArticle?url=https%3A%2F%2Fwiki.en.it-processmaps.com%2Findex.php%2FKPIs_Service_Level_Management&hl=en_US&source=IT%20Process%20Wiki share this page on LinkedIn]
			rect 97 0 141 36 [https://twitter.com/intent/tweet?url=https%3A%2F%2Fwiki.en.it-processmaps.com%2Findex.php%2FKPIs_Service_Level_Management&text=%23ITILwiki%20%7C%20ITIL%20KPIs%20Service%20Level%20Management%0A%E2%96%BA&lang=en&via=itprocessmaps share this page on Twitter]
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			Image:ITIL-Wiki-deutsch.jpg\|ITIL KPI's Service Level Management
	default [https://wiki.de.it-processmaps.com/index.php/Kennzahlen_Service_Level_Management diese Seite auf Deutsch]		default [https://wiki.de.it-processmaps.com/index.php/Kennzahlen_Service_Level_Management diese Seite auf Deutsch]
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	'''ITIL Process''': [[ITIL ~~V3 Service Design\|ITIL 2011~~ Service Design]] - [[Service Level Management]]		'''ITIL Process''': [[ITIL Service Design]] - [[Service Level Management]]

	'''Source''': Key Performance Indicators for ITIL Service Level Management from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map]		'''Source''': Key Performance Indicators for ITIL Service Level Management from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map]
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	{\| border="1" cellpadding="5" cellspacing="0~~" align="center~~"		{\| border="1" cellpadding="5" cellspacing="0"
	\|-		\|-
	! width="35%" style="background:#ffcc66;" \| Key Performance Indicator (KPI)		! width="35%" style="background:#ffcc66;" \| Key Performance Indicator (KPI)

Andrea at 11:02, 22 December 2011

2011-12-22T11:02:36Z

← Older revision		Revision as of 13:02, 22 December 2011
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	<br style="clear:both;"/>		<br style="clear:both;"/>

	'''ITIL Process''': [[ITIL V3 Service Design]] - [[Service Level Management]]		'''ITIL Process''': [[ITIL V3 Service Design\|ITIL 2011 Service Design]] - [[Service Level Management]]

	~~'''Source''': Key Performance Indicators for ITIL Service Level Management from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3~~]

			'''Source''': Key Performance Indicators for ITIL Service Level Management from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map]

			<p> </p>
			<p> </p>

	{\| border="1" cellpadding="5" cellspacing="0" align="center"		{\| border="1" cellpadding="5" cellspacing="0" align="center"
	\|-		\|-
	! width="30%" style="background:#ffcc66;" \| Key Performance Indicator (KPI)		! width="35%" style="background:#ffcc66;" \| Key Performance Indicator (KPI)
	! width="70%" style="background:#ffffcc;" \| Definition		! width="65%" style="background:#ffffcc;" \| Definition
	\|-		\|-
	\|~~Service Elements in~~ SLAs		\|Services covered by SLAs
	\|Number of ~~service elements included in~~ SLAs		\|Number of services covered by SLAs
	\|-		\|-
	\|~~Service Elements with~~ OLAs/UCs		\|Services covered by OLAs/ UCs
	\|Number of ~~Service Elements in~~ SLAs ~~which~~ are ~~secured~~ by corresponding OLAs/UCs		\|Number of Services where SLAs are backed up by corresponding OLAs/ UCs
	\|-		\|-
	\|Monitored SLAs		\|Monitored SLAs
	\|Number of monitored SLAs, where weak-spots and counter-measures are reported		\|Number of monitored Services/ SLAs, where weak-spots and counter-measures are reported
	\|-		\|-
	\|SLAs under Review		\|SLAs under Review
	\|Number of SLAs which are regularly reviewed		\|Number of Services/ SLAs which are regularly reviewed
	\|-		\|-
	\|Fulfilment of Service Levels		\|Fulfilment of Service Levels
	\|Number of ~~SLA elements~~ where the agreed service levels are fulfilled		\|Number of Services/ SLAs where the agreed service levels are fulfilled
	\|-		\|-
	\|Number of ~~Shortcomings~~		\|Number of Service Issues
	\|Number of ~~shortcomings~~ in the service provision, which are identified and addressed in an improvement plan		\|Number of issues in the service provision, which are identified and addressed in an improvement plan
	\|}		\|}

			<p> </p>

	→ back to: '''[[ITIL Key Performance Indicators\|ITIL Key Performance Indicators]]'''		→ back to: '''[[ITIL Key Performance Indicators\|ITIL Key Performance Indicators]]'''

			<p> </p>
			<p> </p>

	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL V3\|KPIs Service Level Management]]		[[Category:ITIL V3\|KPIs Service Level Management]]
			[[Category:ITIL 2011\|KPIs Service Level Management]]
	[[Category:KPI (ITIL)\|Service Level Management KPIs]]		[[Category:KPI (ITIL)\|Service Level Management KPIs]]
	[[Category:Service Design\|KPIs Service Level Management]]		[[Category:Service Design\|KPIs Service Level Management]]
	[[Category:Service Level Management\|KPIs Service Level Management]]		[[Category:Service Level Management\|KPIs Service Level Management]]
	<!-- --- -->		<!-- --- -->

Andrea at 08:16, 27 July 2011

2011-07-27T08:16:15Z

← Older revision		Revision as of 10:16, 27 July 2011
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	{\|		<seo metakeywords="kpi service level management, kpis service level management, itil service level management kpi, kpi slm, kpis slm, itil slm kpi" metadescription="Service Level Management (SLM): The most important ITIL KPIs - ITIL Key Performance Indicators." />
	~~! align~~="~~right~~" ~~width~~="~~80%~~"\|		<imagemap>
	~~! style="background~~:~~#DDDDDD;" align="~~right~~" width="20%"~~\| [https://wiki.de.it-processmaps.com/index.php/Kennzahlen_Service_Level_Management diese Seite auf Deutsch]		Image:ITIL-Wiki-deutsch.jpg\|right\|ITIL KPI's Service Level Management
	\|}		default [https://wiki.de.it-processmaps.com/index.php/Kennzahlen_Service_Level_Management diese Seite auf Deutsch]
			desc none
			</imagemap>
			<br style="clear:both;"/>

			'''ITIL Process''': [[ITIL V3 Service Design]] - [[Service Level Management]]

			'''Source''': Key Performance Indicators for ITIL Service Level Management from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3]

	~~'''ITIL Process''': [[Service Delivery]] - [[Service Level Management]]~~


	{\| border="1" cellpadding="5" cellspacing="0" align="center"		{\| border="1" cellpadding="5" cellspacing="0" align="center"
	\|-		\|-
	! width="30%" style="background:#~~f8f7ef~~;" \| Key ~~performance~~ Indicator (KPI)		! width="30%" style="background:#ffcc66;" \| Key Performance Indicator (KPI)
	! width="70%" style="background:#~~e9e6d1~~;" \| Definition		! width="70%" style="background:#ffffcc;" \| Definition
	\|-		\|-
	\|Service Elements in SLAs		\|Service Elements in SLAs
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	\|Number of shortcomings in the service provision, which are identified and addressed in an improvement plan		\|Number of shortcomings in the service provision, which are identified and addressed in an improvement plan
	\|}		\|}


			→ back to: '''[[ITIL Key Performance Indicators\|ITIL Key Performance Indicators]]'''



			<!-- This page is assigned to the following categories: -->
			[[Category:ITIL V3\|KPIs Service Level Management]]
			[[Category:KPI (ITIL)\|Service Level Management KPIs]]
			[[Category:Service Design\|KPIs Service Level Management]]
			[[Category:Service Level Management\|KPIs Service Level Management]]
			<!-- --- -->

Andrea at 17:16, 11 November 2007

2007-11-11T17:16:27Z

New page

{|
! align="right" width="80%"|
! style="background:#DDDDDD;" align="right" width="20%"| [https://wiki.de.it-processmaps.com/index.php/Kennzahlen_Service_Level_Management diese Seite auf Deutsch]
|}

'''ITIL Process''': [[Service Delivery]] - [[Service Level Management]]

{| border="1" cellpadding="5" cellspacing="0" align="center"
|-
! width="30%" style="background:#f8f7ef;" | Key performance Indicator (KPI)
! width="70%" style="background:#e9e6d1;" | Definition
|-
|Service Elements in SLAs
|Number of service elements included in SLAs
|-
|Service Elements with OLAs/UCs
|Number of Service Elements in SLAs which are secured by corresponding OLAs/UCs
|-
|Monitored SLAs
|Number of monitored SLAs, where weak-spots and counter-measures are reported
|-
|SLAs under Review
|Number of SLAs which are regularly reviewed
|-
|Fulfilment of Service Levels
|Number of SLA elements where the agreed service levels are fulfilled
|-
|Number of Shortcomings
|Number of shortcomings in the service provision, which are identified and addressed in an improvement plan
|}