KPIs Service Evaluation - Revision history

Andrea: Redirected page to KPIs Service Review

2011-12-17T12:16:02Z

← Older revision		Revision as of 14:16, 17 December 2011
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	<seo metakeywords="kpi service evaluation, kpis service evaluation, itil service evaluation kpi" metadescription="Service Evaluation: The most important ITIL KPIs - ITIL Key Performance Indicators." />		#REDIRECT [[KPIs Service Review]]
	~~<imagemap>~~
	~~Image:ITIL-Wiki-deutsch.jpg\|right\|KPI's ITIL Service Evaluation~~
	~~default [https://wiki.de.it-processmaps.com/index.php/Kennzahlen_Service-Evaluierung diese Seite auf Deutsch]~~
	~~desc none~~
	~~</imagemap>~~
	~~<br style="clear:both;"/>~~

	~~'''ITIL Process''': [[ITIL V3 CSI - Continual Service Improvement]] - [[Service Evaluation]]~~

	~~'''Source''': Key Performance Indicators for ITIL Service Evaluation from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3]~~

	~~<p> </p>~~
	~~<p> </p>~~

	~~{\| border="1" cellpadding="5" cellspacing="0" align="center"~~
	\|-
	~~! width="35%" style="background:#ffcc66;" \| Key Performance Indicator (KPI)~~
	~~! width="65%" style="background:#ffffcc;" \| Definition~~
	\|-
	~~\| Number of Customer Complaints~~
	~~\| Number of received customer complaints~~
	\|-
	~~\| Number of accepted Customer Complaints~~
	~~\| Number of received customer complaints which were accepted as justified~~
	\|-
	~~\| Number of Customer Satisfaction Surveys~~
	~~\| Number of formal Customer Satisfaction Surveys carried out during the reporting period~~
	\|-
	~~\| Percentage of returned Questionnaires~~
	~~\| Percentage of questionnaires returned, in relation to all questionnaires being sent out~~
	\|-
	~~\|Customer Satisfaction per Service~~
	~~\|Average measured customer satisfaction for each Service (including standard deviation), determined by means of Customer Satisfaction Surveys.~~
	\|-
	~~\| Number of Service Evaluations~~
	~~\| Number of formal Service Evaluations carried out during the reporting period~~
	\|-
	~~\| Number of identified Weaknesses~~
	~~\| Number of weaknesses which were identified during Service Evaluation, to be addressed by improvement initiatives~~
	\|}

	~~<p> </p>~~

	&#~~8594; back to: '''~~[[~~ITIL Key Performance Indicators\|ITIL Key Performance Indicators]]'''~~

	~~<p> </p>~~
	~~<p> </p>~~

	~~<!-- This page is assigned to the following categories: -->~~
	~~[[Category:ITIL V3\|KPIs Service Evaluation]]~~
	~~[[Category:KPI (ITIL)\|Service Evaluation KPIs]]~~
	~~[[Category:Continual Service Improvement\|KPIs Service Evaluation]]~~
	~~[[Category:Service Evaluation\|~~KPIs Service ~~Evaluation~~]]
	~~<!-- --- -->~~

Andrea at 16:18, 13 September 2011

2011-09-13T16:18:51Z

← Older revision		Revision as of 18:18, 13 September 2011
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	'''Source''': Key Performance Indicators for ITIL Service Evaluation from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3]		'''Source''': Key Performance Indicators for ITIL Service Evaluation from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3]

			<p> </p>
			<p> </p>

	{\| border="1" cellpadding="5" cellspacing="0" align="center"		{\| border="1" cellpadding="5" cellspacing="0" align="center"
	\|-		\|-
	! width="30%" style="background:#ffcc66;" \| Key Performance Indicator (KPI)		! width="35%" style="background:#ffcc66;" \| Key Performance Indicator (KPI)
	! width="70%" style="background:#ffffcc;" \| Definition		! width="65%" style="background:#ffffcc;" \| Definition
	\|-		\|-
	\| Number of Customer Complaints		\| Number of Customer Complaints
	\| Number of received customer complaints		\| Number of received customer complaints
	\|-		\|-
	\| Number of ~~Accepted~~ Customer Complaints		\| Number of accepted Customer Complaints
	\| Number of received customer complaints which were accepted as justified		\| Number of received customer complaints which were accepted as justified
	\|-		\|-
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	\| Number of formal Customer Satisfaction Surveys carried out during the reporting period		\| Number of formal Customer Satisfaction Surveys carried out during the reporting period
	\|-		\|-
	\| Percentage of ~~Returned~~ Questionnaires		\| Percentage of returned Questionnaires
	\| Percentage of questionnaires returned, in relation to all questionnaires being sent out		\| Percentage of questionnaires returned, in relation to all questionnaires being sent out
			\|-
			\|Customer Satisfaction per Service
			\|Average measured customer satisfaction for each Service (including standard deviation), determined by means of Customer Satisfaction Surveys.
	\|-		\|-
	\| Number of Service Evaluations		\| Number of Service Evaluations
	\| Number of formal Service Evaluations carried out during the reporting period		\| Number of formal Service Evaluations carried out during the reporting period
	\|-		\|-
	\| Number of ~~Identified~~ Weaknesses		\| Number of identified Weaknesses
	\| Number of weaknesses which were identified during Service Evaluation, to be addressed by improvement initiatives		\| Number of weaknesses which were identified during Service Evaluation, to be addressed by improvement initiatives
	\|-
	~~\| Number of Improvement Initiatives~~
	~~\| Number of improvement initiatives, resulting from identified weaknesses during Service and Process Evaluation~~
	\|-
	~~\| Number of Completed Improvement Initiatives~~
	~~\| Number of improvement initiatives which were completed during the reporting period~~
	\|}		\|}

			<p> </p>

	→ back to: '''[[ITIL Key Performance Indicators\|ITIL Key Performance Indicators]]'''		→ back to: '''[[ITIL Key Performance Indicators\|ITIL Key Performance Indicators]]'''

			<p> </p>
			<p> </p>

	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->

Andrea at 08:15, 27 July 2011

2011-07-27T08:15:49Z

← Older revision		Revision as of 10:15, 27 July 2011
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			<seo metakeywords="kpi service evaluation, kpis service evaluation, itil service evaluation kpi" metadescription="Service Evaluation: The most important ITIL KPIs - ITIL Key Performance Indicators." />
	<imagemap>		<imagemap>
	Image:ITIL-Wiki-deutsch.jpg\|right\|KPI's ITIL Service Evaluation		Image:ITIL-Wiki-deutsch.jpg\|right\|KPI's ITIL Service Evaluation
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	{\| border="1" cellpadding="5" cellspacing="0" align="center"		{\| border="1" cellpadding="5" cellspacing="0" align="center"
	\|-		\|-
	! width="30%" style="background:#~~f8f7ef~~;" \| Key ~~performance~~ Indicator (KPI)		! width="30%" style="background:#ffcc66;" \| Key Performance Indicator (KPI)
	! width="70%" style="background:#~~e9e6d1~~;" \| Definition		! width="70%" style="background:#ffffcc;" \| Definition
	\|-		\|-
	\| Number of Customer Complaints		\| Number of Customer Complaints
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	\|-		\|-
	\| Number of Identified Weaknesses		\| Number of Identified Weaknesses
	\| Number of weaknesses which were identified during Service Evaluation, to be addressed by improvement initiatives		\| Number of weaknesses which were identified during Service Evaluation, to be addressed by improvement initiatives
			\|-
			\| Number of Improvement Initiatives
			\| Number of improvement initiatives, resulting from identified weaknesses during Service and Process Evaluation
			\|-
			\| Number of Completed Improvement Initiatives
			\| Number of improvement initiatives which were completed during the reporting period
	\|}		\|}


	''back to: '''[[ITIL Key Performance Indicators\|ITIL Key Performance Indicators]]'''''		→ back to: '''[[ITIL Key Performance Indicators\|ITIL Key Performance Indicators]]'''



			<!-- This page is assigned to the following categories: -->
			[[Category:ITIL V3\|KPIs Service Evaluation]]
			[[Category:KPI (ITIL)\|Service Evaluation KPIs]]
			[[Category:Continual Service Improvement\|KPIs Service Evaluation]]
			[[Category:Service Evaluation\|KPIs Service Evaluation]]
			<!-- --- -->

Andrea: New page: Image:ITIL-Wiki-deutsch.jpg|right|KPI's ITIL Service Evaluation default [http://wiki.de.it-processmaps.com/index.php/Kennzahlen_Service-Evaluierung diese Seite auf Deutsch] desc...

2009-10-22T12:49:46Z

New page: <imagemap> Image:ITIL-Wiki-deutsch.jpg|right|KPI's ITIL Service Evaluation default [http://wiki.de.it-processmaps.com/index.php/Kennzahlen_Service-Evaluierung diese Seite auf Deutsch] desc...

New page

<imagemap>
Image:ITIL-Wiki-deutsch.jpg|right|KPI's ITIL Service Evaluation
default [https://wiki.de.it-processmaps.com/index.php/Kennzahlen_Service-Evaluierung diese Seite auf Deutsch]
desc none
</imagemap>
<br style="clear:both;"/>

'''ITIL Process''': [[ITIL V3 CSI - Continual Service Improvement]] - [[Service Evaluation]]

'''Source''': Key Performance Indicators for ITIL Service Evaluation from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3]

{| border="1" cellpadding="5" cellspacing="0" align="center"
|-
! width="30%" style="background:#f8f7ef;" | Key performance Indicator (KPI)
! width="70%" style="background:#e9e6d1;" | Definition
|-
| Number of Customer Complaints
| Number of received customer complaints
|-
| Number of Accepted Customer Complaints
| Number of received customer complaints which were accepted as justified
|-
| Number of Customer Satisfaction Surveys
| Number of formal Customer Satisfaction Surveys carried out during the reporting period
|-
| Percentage of Returned Questionnaires
| Percentage of questionnaires returned, in relation to all questionnaires being sent out
|-
| Number of Service Evaluations
| Number of formal Service Evaluations carried out during the reporting period
|-
| Number of Identified Weaknesses
| Number of weaknesses which were identified during Service Evaluation, to be addressed by improvement initiatives
|}

''back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]'''''