KPIs Problem Management - Revision history

Andrea at 15:30, 17 June 2019

2019-06-17T15:30:51Z

← Older revision		Revision as of 17:30, 17 June 2019
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	rect 55 0 99 36 [https://www.linkedin.com/shareArticle?url=https%3A%2F%2Fwiki.en.it-processmaps.com%2Findex.php%2FKPIs_Problem_Management&hl=en_US&source=IT%20Process%20Wiki share this page on LinkedIn]
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	default [https://wiki.de.it-processmaps.com/index.php/Kennzahlen_Problem_Management diese Seite auf Deutsch]		default [https://wiki.de.it-processmaps.com/index.php/Kennzahlen_Problem_Management diese Seite auf Deutsch]
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	~~'''ITIL Process''': [[ITIL Service Operation]] -~~ [[Problem Management]]		Key Performance Indicators for [[Problem Management]] from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map].

	~~'''Source''': Key Performance Indicators for ITIL Problem Management~~ from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map]

	→ ~~back~~ to: '''[[ITIL Key Performance Indicators\|ITIL Key Performance Indicators]]'''		→ Back to: '''[[ITIL Key Performance Indicators\|ITIL Key Performance Indicators]]'''

	<p> </p>		<p> </p>
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	{\| border="1" cellpadding="5" cellspacing="0"		{\| border="1" cellpadding="5" cellspacing="0"
			\|+style="background:#ffffff;"\|<span style="color:#013b5e; font-size: 120%;"><b>KPIs Problem Management</b></span>
	\|-		\|-
	! ~~width="35%"~~ style="background:#~~ffcc66~~;" \| Key Performance Indicator (KPI)		!style="background:#013b5e; color:#ffffff; width:35%" \| Key Performance Indicator (KPI)
	! ~~width="65%"~~ style="background:#~~ffffcc~~;" \| Definition		!style="background:#facc6a; width:65%" \| Definition
	\|-		\|-
	\|Number of Problems		\|Number of Problems

Andrea at 13:11, 5 August 2013

2013-08-05T13:11:55Z

← Older revision		Revision as of 15:11, 5 August 2013
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	<~~seo metakeywords~~="kpi problem management, kpis problem management, itil problem kpi" ~~metadescription~~="Problem Management: The most important ITIL KPIs - ITIL Key Performance Indicators." />		<itpmch><title>KPIs Problem Management \| IT Process Wiki</title>
			<meta name="keywords" content="kpi problem management, kpis problem management, itil problem kpi, itil problems kpi" />
			<meta name="description" content="Problem Management: The most important ITIL KPIs - ITIL Key Performance Indicators." />
			</itpmch>
	<imagemap>		<imagemap>
	Image:ITIL-Wiki-~~deutsch~~.jpg\|right\|KPI's Problem Management		Image:ITIL-Wiki-share.jpg\|right\|share this page\|141px
			rect 55 0 99 36 [https://www.linkedin.com/shareArticle?url=https%3A%2F%2Fwiki.en.it-processmaps.com%2Findex.php%2FKPIs_Problem_Management&hl=en_US&source=IT%20Process%20Wiki share this page on LinkedIn]
			rect 97 0 141 36 [https://twitter.com/intent/tweet?url=https%3A%2F%2Fwiki.en.it-processmaps.com%2Findex.php%2FKPIs_Problem_Management&text=%23ITILwiki%20%7C%20ITIL%20KPIs%20Problem%20Management%0A%E2%96%BA&lang=en&via=itprocessmaps share this page on Twitter]
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			Image:ITIL-Wiki-deutsch.jpg\|KPI's Problem Management
	default [https://wiki.de.it-processmaps.com/index.php/Kennzahlen_Problem_Management diese Seite auf Deutsch]		default [https://wiki.de.it-processmaps.com/index.php/Kennzahlen_Problem_Management diese Seite auf Deutsch]
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	'''ITIL Process''': [[ITIL ~~V3 Service Operation\|ITIL 2011~~ Service Operation]] - [[Problem Management]]		'''ITIL Process''': [[ITIL Service Operation]] - [[Problem Management]]

	'''Source''': Key Performance Indicators for ITIL Problem Management from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map]		'''Source''': Key Performance Indicators for ITIL Problem Management from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map]

			→ back to: '''[[ITIL Key Performance Indicators\|ITIL Key Performance Indicators]]'''

	<p> </p>		<p> </p>
	<p> </p>		<p> </p>

	{\| border="1" cellpadding="5" cellspacing="0~~" align="center~~"		{\| border="1" cellpadding="5" cellspacing="0"
	\|-		\|-
	! width="35%" style="background:#ffcc66;" \| Key Performance Indicator (KPI)		! width="35%" style="background:#ffcc66;" \| Key Performance Indicator (KPI)
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	\|-		\|-
	\|Number of Problems		\|Number of Problems
	\|Number of Problems registered by Problem Management		\|
	* grouped into categories		*Number of Problems registered by Problem Management
			**grouped into categories
	\|-		\|-
	\|Problem Resolution Time		\|Problem Resolution Time
	\|Average time for resolving Problems		\|
	* grouped into categories		*Average time for resolving Problems
			**grouped into categories
	\|-		\|-
	\|Number of unresolved Problem		\|Number of unresolved Problem
	\|Number of Problems where the underlying root cause is not known at a particular time		\|
			*Number of Problems where the underlying root cause is not known at a particular time
	\|-		\|-
	\|Number of Incidents per Known Problem		\|Number of Incidents per Known Problem
	\|Number of reported Incidents linked to the same Problem after problem identification		\|
			*Number of reported Incidents linked to the same Problem after problem identification
	\|-		\|-
	\|Time until Problem Identification		\|Time until Problem Identification
	\|Average time between first occurance of an Incident and identification of the underlying root cause		\|
			*Average time between first occurance of an Incident and identification of the underlying root cause
	\|-		\|-
	\|Problem Resolution Effort		\|Problem Resolution Effort
	\|Average work effort for resolving Problems		\|
	* grouped into categories		*Average work effort for resolving Problems
			**grouped into categories
	\|}		\|}

	~~<p> </p>~~

	~~→ back to: '''[[ITIL Key Performance Indicators\|ITIL Key Performance Indicators]]'''~~

	~~<p> </p>~~
	<p> </p>		<p> </p>

Andrea at 10:58, 22 December 2011

2011-12-22T10:58:40Z

← Older revision		Revision as of 12:58, 22 December 2011
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	<br style="clear:both;"/>		<br style="clear:both;"/>

	'''ITIL Process''': [[ITIL V3 Service Operation]] - [[Problem Management]]		'''ITIL Process''': [[ITIL V3 Service Operation\|ITIL 2011 Service Operation]] - [[Problem Management]]

	'''Source''': Key Performance Indicators for ITIL Problem Management from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3]		'''Source''': Key Performance Indicators for ITIL Problem Management from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map]

			<p> </p>
			<p> </p>

	{\| border="1" cellpadding="5" cellspacing="0" align="center"		{\| border="1" cellpadding="5" cellspacing="0" align="center"
	\|-		\|-
	! width="30%" style="background:#ffcc66;" \| Key Performance Indicator (KPI)		! width="35%" style="background:#ffcc66;" \| Key Performance Indicator (KPI)
	! width="70%" style="background:#ffffcc;" \| Definition		! width="65%" style="background:#ffffcc;" \| Definition
	\|-		\|-
	\|Number of Problems		\|Number of Problems
	\|Number of Problems registered by Problem Management		\|Number of Problems registered by Problem Management
	* ~~per category~~		* grouped into categories
	\|-		\|-
	\|Problem Resolution Time		\|Problem Resolution Time
	\|Average time for resolving ~~a problem~~		\|Average time for resolving Problems
	* ~~per category~~		* grouped into categories
	\|-		\|-
	\|Number of ~~Incidents per~~ Problem		\|Number of unresolved Problem
	\|~~Average number~~ of ~~incidents linked to~~ the ~~same problem before problem identification~~		\|Number of Problems where the underlying root cause is not known at a particular time
	\|-		\|-
	\|Number of Incidents per Known Problem		\|Number of Incidents per Known Problem
	\|~~Average number~~ of ~~incidents~~ linked to the same ~~problem~~ after problem identification		\|Number of reported Incidents linked to the same Problem after problem identification
	\|-		\|-
	\|Time until Problem Identification		\|Time until Problem Identification
	\|Average time between first occurance of an ~~incident~~ and identification of the underlying root cause		\|Average time between first occurance of an Incident and identification of the underlying root cause
	\|-		\|-
	\|Problem Resolution Effort		\|Problem Resolution Effort
	\|Average work effort for resolving ~~problems~~		\|Average work effort for resolving Problems
	* ~~per category~~		* grouped into categories
	\|}		\|}

			<p> </p>

	→ back to: '''[[ITIL Key Performance Indicators\|ITIL Key Performance Indicators]]'''		→ back to: '''[[ITIL Key Performance Indicators\|ITIL Key Performance Indicators]]'''

			<p> </p>
			<p> </p>

	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL V3\|KPIs Problem Management]]		[[Category:ITIL V3\|KPIs Problem Management]]
			[[Category:ITIL 2011\|KPIs Problem Management]]
	[[Category:KPI (ITIL)\|Problem Management KPIs]]		[[Category:KPI (ITIL)\|Problem Management KPIs]]
	[[Category:Service Operation\|KPIs Problem Management]]		[[Category:Service Operation\|KPIs Problem Management]]
	[[Category:Problem Management\|KPIs Problem Management]]		[[Category:Problem Management\|KPIs Problem Management]]
	<!-- --- -->		<!-- --- -->

Andrea at 08:14, 27 July 2011

2011-07-27T08:14:56Z

← Older revision		Revision as of 10:14, 27 July 2011
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	{\|		<seo metakeywords="kpi problem management, kpis problem management, itil problem kpi" metadescription="Problem Management: The most important ITIL KPIs - ITIL Key Performance Indicators." />
	~~! align~~="~~right~~" ~~width~~="~~80%~~"\|		<imagemap>
	~~! style="background~~:~~#DDDDDD;" align="~~right~~" width="20%"~~\| [https://wiki.de.it-processmaps.com/index.php/Kennzahlen_Problem_Management diese Seite auf Deutsch]		Image:ITIL-Wiki-deutsch.jpg\|right\|KPI's Problem Management
	\|}		default [https://wiki.de.it-processmaps.com/index.php/Kennzahlen_Problem_Management diese Seite auf Deutsch]
			desc none
			</imagemap>
			<br style="clear:both;"/>

			'''ITIL Process''': [[ITIL V3 Service Operation]] - [[Problem Management]]

	'''~~ITIL Process~~''': [~~[Service Support]]~~ - ~~[[Problem Management~~ - ITIL ~~V2\|Problem Management]~~]		'''Source''': Key Performance Indicators for ITIL Problem Management from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3]


	{\| border="1" cellpadding="5" cellspacing="0" align="center"		{\| border="1" cellpadding="5" cellspacing="0" align="center"
	\|-		\|-
	! width="30%" style="background:#~~f8f7ef~~;" \| Key ~~performance~~ Indicator (KPI)		! width="30%" style="background:#ffcc66;" \| Key Performance Indicator (KPI)
	! width="70%" style="background:#~~e9e6d1~~;" \| Definition		! width="70%" style="background:#ffffcc;" \| Definition
	\|-		\|-
	\|Number of Problems		\|Number of Problems
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	* per category		* per category
	\|}		\|}


			→ back to: '''[[ITIL Key Performance Indicators\|ITIL Key Performance Indicators]]'''



			<!-- This page is assigned to the following categories: -->
			[[Category:ITIL V3\|KPIs Problem Management]]
			[[Category:KPI (ITIL)\|Problem Management KPIs]]
			[[Category:Service Operation\|KPIs Problem Management]]
			[[Category:Problem Management\|KPIs Problem Management]]
			<!-- --- -->

Andrea at 17:15, 11 November 2007

2007-11-11T17:15:06Z

New page

{|
! align="right" width="80%"|
! style="background:#DDDDDD;" align="right" width="20%"| [https://wiki.de.it-processmaps.com/index.php/Kennzahlen_Problem_Management diese Seite auf Deutsch]
|}

'''ITIL Process''': [[Service Support]] - [[Problem Management - ITIL V2|Problem Management]]

{| border="1" cellpadding="5" cellspacing="0" align="center"
|-
! width="30%" style="background:#f8f7ef;" | Key performance Indicator (KPI)
! width="70%" style="background:#e9e6d1;" | Definition
|-
|Number of Problems
|Number of Problems registered by Problem Management
* per category
|-
|Problem Resolution Time
|Average time for resolving a problem
* per category
|-
|Number of Incidents per Problem
|Average number of incidents linked to the same problem before problem identification
|-
|Number of Incidents per Known Problem
|Average number of incidents linked to the same problem after problem identification
|-
|Time until Problem Identification
|Average time between first occurance of an incident and identification of the underlying root cause
|-
|Problem Resolution Effort
|Average work effort for resolving problems
* per category
|}