KPIs Configuration Management - Revision history

Andrea at 15:26, 17 June 2019

2019-06-17T15:26:49Z

← Older revision		Revision as of 17:26, 17 June 2019
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	Image:ITIL-Wiki-~~share~~.jpg\|right~~\|share this page\|141px~~		Image:ITIL-Wiki-deutsch.jpg\|right\|ITIL KPI's Service Asset and Configuration Management
	rect 55 0 99 36 [https://www.linkedin.com/shareArticle?url=https%3A%2F%2Fwiki.en.it-processmaps.com%2Findex.php%2FKPIs_Configuration_Management&hl=en_US&source=IT%20Process%20Wiki share this page on LinkedIn]
	rect 97 0 141 36 [https://twitter.com/intent/tweet?url=https%3A%2F%2Fwiki.en.it-processmaps.com%2Findex.php%2FKPIs_Configuration_Management&text=%23ITILwiki%20%7C%20ITIL%20KPIs%20Service%20Asset%20and%20Configuration%20Management%0A%E2%96%BA&lang=en&via=itprocessmaps share this page on Twitter]
	~~desc none~~
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	~~Image:ITIL-Wiki-deutsch.jpg~~\|ITIL KPI's Service Asset and Configuration Management
	default [https://wiki.de.it-processmaps.com/index.php/Kennzahlen_Configuration_Management diese Seite auf Deutsch]		default [https://wiki.de.it-processmaps.com/index.php/Kennzahlen_Configuration_Management diese Seite auf Deutsch]
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	<br style="clear:both;"/>		<br style="clear:both;"/>

	~~'''ITIL Process''': [[ITIL Service Transition]] -~~ [[Service Asset and Configuration Management]]		Key Performance Indicators for [[Service Asset and Configuration Management]] from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map].

	~~'''Source''': Key Performance Indicators for ITIL Service Asset and Configuration Management~~ from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map]

	→ ~~back~~ to: '''[[ITIL Key Performance Indicators\|ITIL Key Performance Indicators]]'''		→ Back to: '''[[ITIL Key Performance Indicators\|ITIL Key Performance Indicators]]'''

	<p> </p>		<p> </p>
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	{\| border="1" cellpadding="5" cellspacing="0"		{\| border="1" cellpadding="5" cellspacing="0"
			\|+style="background:#ffffff;"\|<span style="color:#013b5e; font-size: 120%;"><b>KPIs Service Asset and Configuration Management</b></span>
	\|-		\|-
	! ~~width="35%"~~ style="background:#~~ffcc66~~;" \| Key Performance Indicator (KPI)		!style="background:#013b5e; color:#ffffff; width:35%" \| Key Performance Indicator (KPI)
	! ~~width="65%"~~ style="background:#~~ffffcc~~;" \| Definition		!style="background:#facc6a; width:65%" \| Definition
	\|-		\|-
	\|Verification Frequency		\|Verification Frequency

Andrea at 13:23, 5 August 2013

2013-08-05T13:23:10Z

← Older revision		Revision as of 15:23, 5 August 2013
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	<~~seo metakeywords~~="kpi configuration management, kpis configuration management, itil configuration kpi, kpi asset management, kpis asset management, itil asset kpi" ~~metadescription~~="Service Asset and Configuration Management: The most important ITIL KPIs - ITIL Key Performance Indicators." />		<itpmch><title>KPIs Configuration Management \| IT Process Wiki</title>
			<meta name="keywords" content="kpi configuration management, kpis configuration management, itil configuration kpi, kpi asset management, kpis asset management, itil asset kpi" />
			<meta name="description" content="Service Asset and Configuration Management: The most important ITIL KPIs - ITIL Key Performance Indicators." />
			</itpmch>
	<imagemap>		<imagemap>
	Image:ITIL-Wiki-~~deutsch~~.jpg\|right\|ITIL KPI's Service Asset and Configuration Management		Image:ITIL-Wiki-share.jpg\|right\|share this page\|141px
			rect 55 0 99 36 [https://www.linkedin.com/shareArticle?url=https%3A%2F%2Fwiki.en.it-processmaps.com%2Findex.php%2FKPIs_Configuration_Management&hl=en_US&source=IT%20Process%20Wiki share this page on LinkedIn]
			rect 97 0 141 36 [https://twitter.com/intent/tweet?url=https%3A%2F%2Fwiki.en.it-processmaps.com%2Findex.php%2FKPIs_Configuration_Management&text=%23ITILwiki%20%7C%20ITIL%20KPIs%20Service%20Asset%20and%20Configuration%20Management%0A%E2%96%BA&lang=en&via=itprocessmaps share this page on Twitter]
			desc none
			</imagemap>
			<imagemap>
			Image:ITIL-Wiki-deutsch.jpg\|ITIL KPI's Service Asset and Configuration Management
	default [https://wiki.de.it-processmaps.com/index.php/Kennzahlen_Configuration_Management diese Seite auf Deutsch]		default [https://wiki.de.it-processmaps.com/index.php/Kennzahlen_Configuration_Management diese Seite auf Deutsch]
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	<br style="clear:both;"/>		<br style="clear:both;"/>

	'''ITIL Process''': [[ITIL ~~V3 Service Transition\|ITIL 2011~~ Service Transition]] - [[Service Asset and Configuration Management]]		'''ITIL Process''': [[ITIL Service Transition]] - [[Service Asset and Configuration Management]]

	'''Source''': Key Performance Indicators for ITIL Service Asset and Configuration Management from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map]		'''Source''': Key Performance Indicators for ITIL Service Asset and Configuration Management from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map]

			→ back to: '''[[ITIL Key Performance Indicators\|ITIL Key Performance Indicators]]'''

	<p> </p>		<p> </p>
	<p> </p>		<p> </p>

	{\| border="1" cellpadding="5" cellspacing="0~~" align="center~~"		{\| border="1" cellpadding="5" cellspacing="0"
	\|-		\|-
	! width="35%" style="background:#ffcc66;" \| Key Performance Indicator (KPI)		! width="35%" style="background:#ffcc66;" \| Key Performance Indicator (KPI)
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	\|-		\|-
	\|Verification Frequency		\|Verification Frequency
	\|Frequency of physical verifications of CMS contents		\|
			*Frequency of physical verifications of CMS contents
	\|-		\|-
	\|Number of Incidents owing to inaccurate CMS Information		\|Number of Incidents owing to inaccurate CMS Information
	\|Number of Incidents reported where the underlying cause of the Incident is the result of inaccurate configuration management information		\|
			*Number of Incidents reported where the underlying cause of the Incident is the result of inaccurate configuration management information
	\|-		\|-
	\|Effort for CMS Verifications		\|Effort for CMS Verifications
	\|Average work effort for physical verifications of the CMS contents		\|
			*Average work effort for physical verifications of the CMS contents
	\|-		\|-
	\|CMS Coverage		\|CMS Coverage
	\|Percentage of configuration components for which data is kept in the CMS		\|
			*Percentage of configuration components for which data is kept in the CMS
	\|-		\|-
	\|Number of unauthorized Changes detected automatically		\|Number of unauthorized Changes detected automatically
	\|Number of unauthorized changes identified as a result of audits performed using automatic configuration update software		\|
			*Number of unauthorized changes identified as a result of audits performed using automatic configuration update software
	\|-		\|-
	\|Number of CMS Errors		\|Number of CMS Errors
	\|Number of errors found in the CMS as a result of an audit		\|
			*Number of errors found in the CMS as a result of an audit
	\|}		\|}

	~~<p> </p>~~

	~~→ back to: '''[[ITIL Key Performance Indicators\|ITIL Key Performance Indicators]]'''~~

	~~<p> </p>~~
	<p> </p>		<p> </p>

Andrea at 10:54, 22 December 2011

2011-12-22T10:54:55Z

← Older revision		Revision as of 12:54, 22 December 2011
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	<br style="clear:both;"/>		<br style="clear:both;"/>

	'''ITIL Process''': [[ITIL V3 Service Transition]] - [[Service Asset and Configuration Management]]		'''ITIL Process''': [[ITIL V3 Service Transition\|ITIL 2011 Service Transition]] - [[Service Asset and Configuration Management]]

	~~'''Source''': Key Performance Indicators for ITIL Service Asset and Configuration Management from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3~~]

			'''Source''': Key Performance Indicators for ITIL Service Asset and Configuration Management from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map]

			<p> </p>
			<p> </p>

	{\| border="1" cellpadding="5" cellspacing="0" align="center"		{\| border="1" cellpadding="5" cellspacing="0" align="center"
	\|-		\|-
	! width="30%" style="background:#ffcc66;" \| Key Performance Indicator (KPI)		! width="35%" style="background:#ffcc66;" \| Key Performance Indicator (KPI)
	! width="70%" style="background:#ffffcc;" \| Definition		! width="65%" style="background:#ffffcc;" \| Definition
	\|-		\|-
	\|Verification Frequency		\|Verification Frequency
	\|Frequency of physical verifications of ~~CMDB~~ contents		\|Frequency of physical verifications of CMS contents
	\|-		\|-
	\|~~Verification Duration~~		\|Number of Incidents owing to inaccurate CMS Information
	\|~~Average duration for physical verifications~~ of the ~~CMDB contents~~		\|Number of Incidents reported where the underlying cause of the Incident is the result of inaccurate configuration management information
	\|-		\|-
	\|Effort for ~~CMDB~~ Verifications		\|Effort for CMS Verifications
	\|Average work effort for physical verifications of the ~~CMDB~~ contents		\|Average work effort for physical verifications of the CMS contents
	\|-		\|-
	\|~~CMDB~~ Coverage		\|CMS Coverage
	\|Percentage of configuration components for which data is kept in the ~~CMDB~~		\|Percentage of configuration components for which data is kept in the CMS
	\|-		\|-
	\|~~Automatic CMDB Update~~		\|Number of unauthorized Changes detected automatically
	\|~~Percentage~~ of configuration ~~components for which data in the CMDB is updated automatically~~		\|Number of unauthorized changes identified as a result of audits performed using automatic configuration update software
	\|-		\|-
	\|Number of ~~CMDB~~ Errors		\|Number of CMS Errors
	\|Number of ~~occasions when CMDB contents are~~ found ~~to be incorrect~~		\|Number of errors found in the CMS as a result of an audit
	* (i.e. restrospective Changes are carried out)
	\|}		\|}

			<p> </p>

	→ back to: '''[[ITIL Key Performance Indicators\|ITIL Key Performance Indicators]]'''		→ back to: '''[[ITIL Key Performance Indicators\|ITIL Key Performance Indicators]]'''

			<p> </p>
			<p> </p>

	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL V3\|KPIs Configuration Management]]		[[Category:ITIL V3\|KPIs Configuration Management]]
			[[Category:ITIL 2011\|KPIs Configuration Management]]
	[[Category:KPI (ITIL)\|Configuration Management KPIs]]		[[Category:KPI (ITIL)\|Configuration Management KPIs]]
	[[Category:Service Transition\|KPIs Configuration Management]]		[[Category:Service Transition\|KPIs Configuration Management]]
	[[Category:Service Asset & Configuration Management\|KPIs Configuration Management]]		[[Category:Service Asset & Configuration Management\|KPIs Configuration Management]]
	<!-- --- -->		<!-- --- -->

Andrea at 08:13, 27 July 2011

2011-07-27T08:13:19Z

← Older revision		Revision as of 10:13, 27 July 2011
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	{\|		<seo metakeywords="kpi configuration management, kpis configuration management, itil configuration kpi, kpi asset management, kpis asset management, itil asset kpi" metadescription="Service Asset and Configuration Management: The most important ITIL KPIs - ITIL Key Performance Indicators." />
	~~! align~~="~~right~~" ~~width~~="~~80%~~"\|		<imagemap>
	~~! style="background~~:~~#DDDDDD;" align="~~right~~" width="20%"~~\| [https://wiki.de.it-processmaps.com/index.php/Kennzahlen_Configuration_Management diese Seite auf Deutsch]		Image:ITIL-Wiki-deutsch.jpg\|right\|ITIL KPI's Service Asset and Configuration Management
	\|}		default [https://wiki.de.it-processmaps.com/index.php/Kennzahlen_Configuration_Management diese Seite auf Deutsch]
			desc none
			</imagemap>
			<br style="clear:both;"/>

			'''ITIL Process''': [[ITIL V3 Service Transition]] - [[Service Asset and Configuration Management]]

			'''Source''': Key Performance Indicators for ITIL Service Asset and Configuration Management from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3]

	~~'''ITIL Process''': [[Service Support]] - [[Configuration Management]]~~


	{\| border="1" cellpadding="5" cellspacing="0" align="center"		{\| border="1" cellpadding="5" cellspacing="0" align="center"
	\|-		\|-
	! width="30%" style="background:#~~f8f7ef~~;" \| Key ~~performance~~ Indicator (KPI)		! width="30%" style="background:#ffcc66;" \| Key Performance Indicator (KPI)
	! width="70%" style="background:#~~e9e6d1~~;" \| Definition		! width="70%" style="background:#ffffcc;" \| Definition
	\|-		\|-
	\|Verification Frequency		\|Verification Frequency
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	* (i.e. restrospective Changes are carried out)		* (i.e. restrospective Changes are carried out)
	\|}		\|}


			→ back to: '''[[ITIL Key Performance Indicators\|ITIL Key Performance Indicators]]'''



			<!-- This page is assigned to the following categories: -->
			[[Category:ITIL V3\|KPIs Configuration Management]]
			[[Category:KPI (ITIL)\|Configuration Management KPIs]]
			[[Category:Service Transition\|KPIs Configuration Management]]
			[[Category:Service Asset & Configuration Management\|KPIs Configuration Management]]
			<!-- --- -->

Andrea at 17:16, 11 November 2007

2007-11-11T17:16:03Z

New page

{|
! align="right" width="80%"|
! style="background:#DDDDDD;" align="right" width="20%"| [https://wiki.de.it-processmaps.com/index.php/Kennzahlen_Configuration_Management diese Seite auf Deutsch]
|}

'''ITIL Process''': [[Service Support]] - [[Configuration Management]]

{| border="1" cellpadding="5" cellspacing="0" align="center"
|-
! width="30%" style="background:#f8f7ef;" | Key performance Indicator (KPI)
! width="70%" style="background:#e9e6d1;" | Definition
|-
|Verification Frequency
|Frequency of physical verifications of CMDB contents
|-
|Verification Duration
|Average duration for physical verifications of the CMDB contents
|-
|Effort for CMDB Verifications
|Average work effort for physical verifications of the CMDB contents
|-
|CMDB Coverage
|Percentage of configuration components for which data is kept in the CMDB
|-
|Automatic CMDB Update
|Percentage of configuration components for which data in the CMDB is updated automatically
|-
|Number of CMDB Errors
|Number of occasions when CMDB contents are found to be incorrect
* (i.e. restrospective Changes are carried out)
|}