KPIs Change Management - Revision history

Andrea at 15:26, 17 June 2019

2019-06-17T15:26:13Z

← Older revision		Revision as of 17:26, 17 June 2019
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	~~'''ITIL Process''': [[ITIL Service Transition]] -~~ [[Change Management]]		Key Performance Indicators for [[Change Management]] from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map].

	~~'''Source''': Key Performance Indicators for ITIL Change Management~~ from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map]

	→ ~~back~~ to: '''[[ITIL Key Performance Indicators\|ITIL Key Performance Indicators]]'''		→ Back to: '''[[ITIL Key Performance Indicators\|ITIL Key Performance Indicators]]'''

	<p> </p>		<p> </p>
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	{\| border="1" cellpadding="5" cellspacing="0"		{\| border="1" cellpadding="5" cellspacing="0"
			\|+style="background:#ffffff;"\|<span style="color:#013b5e; font-size: 120%;"><b>KPIs Change Management</b></span>
	\|-		\|-
	! ~~width="35%"~~ style="background:#~~ffcc66~~;" \| Key Performance Indicator (KPI)		!style="background:#013b5e; color:#ffffff; width:35%" \| Key Performance Indicator (KPI)
	! ~~width="65%"~~ style="background:#~~ffffcc~~;" \| Definition		!style="background:#facc6a; width:65%" \| Definition
	\|-		\|-
	\|Number of Major Changes		\|Number of Major Changes

Andrea at 13:07, 5 August 2013

2013-08-05T13:07:43Z

← Older revision		Revision as of 15:07, 5 August 2013
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	<~~seo metakeywords~~="kpi change management, kpis change management, itil change kpi" ~~metadescription~~="Change Management: The most important ITIL KPIs - ITIL Key Performance Indicators." />		<itpmch><title>KPIs Change Management \| IT Process Wiki</title>
			<meta name="keywords" content="kpi change management, kpis change management, itil change kpi" />
			<meta name="description" content="Change Management: The most important ITIL KPIs - ITIL Key Performance Indicators." />
			</itpmch>
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			rect 97 0 141 36 [https://twitter.com/intent/tweet?url=https%3A%2F%2Fwiki.en.it-processmaps.com%2Findex.php%2FKPIs_Change_Management&text=%23ITILwiki%20%7C%20ITIL%20KPIs%20Change%20Management%0A%E2%96%BA&lang=en&via=itprocessmaps share this page on Twitter]
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	'''ITIL Process''': [[ITIL ~~V3 Service Transition\|ITIL 2011~~ Service Transition]] - [[Change Management]]		'''ITIL Process''': [[ITIL Service Transition]] - [[Change Management]]

	'''Source''': Key Performance Indicators for ITIL Change Management from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map]		'''Source''': Key Performance Indicators for ITIL Change Management from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map]

			→ back to: '''[[ITIL Key Performance Indicators\|ITIL Key Performance Indicators]]'''

	<p> </p>		<p> </p>
	<p> </p>		<p> </p>

	{\| border="1" cellpadding="5" cellspacing="0~~" align="center~~"		{\| border="1" cellpadding="5" cellspacing="0"
	\|-		\|-
	! width="35%" style="background:#ffcc66;" \| Key Performance Indicator (KPI)		! width="35%" style="background:#ffcc66;" \| Key Performance Indicator (KPI)
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	\|-		\|-
	\|Number of Major Changes		\|Number of Major Changes
	\|Number of major changes assessed by the CAB (Change Advisory Board)		\|
			*Number of major changes assessed by the CAB (Change Advisory Board)
	\|-		\|-
	\|Number of CAB Meetings		\|Number of CAB Meetings
	\|Number of CAB (Change Advisory Board) meetings		\|
			*Number of CAB (Change Advisory Board) meetings
	\|-		\|-
	\|Time for Change Approval/ Rejection		\|Time for Change Approval/ Rejection
	\|Average time from registering an RFC with Change Management until a decision on the RFC is reached (i.e. until it is either approved or rejected)		\|
			*Average time from registering an RFC with Change Management until a decision on the RFC is reached (i.e. until it is either approved or rejected)
	\|-		\|-
	\|Change Acceptance Rate		\|Change Acceptance Rate
	\|Number of accepted vs. rejected RFCs		\|
			*Number of accepted vs. rejected RFCs
	\|-		\|-
	\|Number of Emergency Changes		\|Number of Emergency Changes
	\|Number of Emergency Changes assessed by the ECAB (Emergency Change Advisory Board)		\|
			*Number of Emergency Changes assessed by the ECAB (Emergency Change Advisory Board)
	\|}		\|}

	~~<p> </p>~~

	~~→ back to: '''[[ITIL Key Performance Indicators\|ITIL Key Performance Indicators]]'''~~

	~~<p> </p>~~
	<p> </p>		<p> </p>

Andrea at 10:54, 22 December 2011

2011-12-22T10:54:10Z

← Older revision		Revision as of 12:54, 22 December 2011
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	<br style="clear:both;"/>		<br style="clear:both;"/>

	'''ITIL Process''': [[ITIL V3 Service Transition]] - [[Change Management]]		'''ITIL Process''': [[ITIL V3 Service Transition\|ITIL 2011 Service Transition]] - [[Change Management]]

			'''Source''': Key Performance Indicators for ITIL Change Management from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map]

	~~'''Source''': Key Performance Indicators for ITIL Change Management from the [https:~~//~~en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3]~~		<p> </p>
			<p> </p>

	{\| border="1" cellpadding="5" cellspacing="0" align="center"		{\| border="1" cellpadding="5" cellspacing="0" align="center"
	\|-		\|-
	! width="30%" style="background:#ffcc66;" \| Key Performance Indicator (KPI)		! width="35%" style="background:#ffcc66;" \| Key Performance Indicator (KPI)
	! width="70%" style="background:#ffffcc;" \| Definition		! width="65%" style="background:#ffffcc;" \| Definition
	\|-		\|-
	\|Number of Major Changes		\|Number of Major Changes
	\|Number of major changes~~, which necessitate approval~~ by the CAB (Change Advisory Board)		\|Number of major changes assessed by the CAB (Change Advisory Board)
	\|-		\|-
	\|Number of CAB Meetings		\|Number of CAB Meetings
	\|Number of CAB (Change Advisory Board) meetings		\|Number of CAB (Change Advisory Board) meetings
	\|-		\|-
	\|Time for Change ~~Clearance~~		\|Time for Change Approval/ Rejection
	\|Average time from registering an RFC with Change Management until ~~Change clearance~~		\|Average time from registering an RFC with Change Management until a decision on the RFC is reached (i.e. until it is either approved or rejected)
	\|-		\|-
	\|Change Acceptance Rate		\|Change Acceptance Rate
	\|Number of accepted vs. rejected RFCs		\|Number of accepted vs. rejected RFCs
			\|-
			\|Number of Emergency Changes
			\|Number of Emergency Changes assessed by the ECAB (Emergency Change Advisory Board)
	\|}		\|}

			<p> </p>

	→ back to: '''[[ITIL Key Performance Indicators\|ITIL Key Performance Indicators]]'''		→ back to: '''[[ITIL Key Performance Indicators\|ITIL Key Performance Indicators]]'''

			<p> </p>
			<p> </p>

	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL V3\|KPIs Change Management]]		[[Category:ITIL V3\|KPIs Change Management]]
			[[Category:ITIL 2011\|KPIs Change Management]]
	[[Category:KPI (ITIL)\|Change Management KPIs]]		[[Category:KPI (ITIL)\|Change Management KPIs]]
	[[Category:Service Transition\|KPIs Change Management]]		[[Category:Service Transition\|KPIs Change Management]]
	[[Category:Change Management\|KPIs Change Management]]		[[Category:Change Management\|KPIs Change Management]]
	<!-- --- -->		<!-- --- -->

Andrea at 08:12, 27 July 2011

2011-07-27T08:12:58Z

← Older revision		Revision as of 10:12, 27 July 2011
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	{\|		<seo metakeywords="kpi change management, kpis change management, itil change kpi" metadescription="Change Management: The most important ITIL KPIs - ITIL Key Performance Indicators." />
	~~! align~~="~~right~~" ~~width~~="~~80%~~"\|		<imagemap>
	~~! style="background~~:~~#DDDDDD;" align="~~right~~" width="20%"~~\| [https://wiki.de.it-processmaps.com/index.php/Kennzahlen_Change_Management diese Seite auf Deutsch]		Image:ITIL-Wiki-deutsch.jpg\|right\|KPI's Change Management
	\|}		default [https://wiki.de.it-processmaps.com/index.php/Kennzahlen_Change_Management diese Seite auf Deutsch]
			desc none
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			<br style="clear:both;"/>

			'''ITIL Process''': [[ITIL V3 Service Transition]] - [[Change Management]]


	'''~~ITIL Process~~''': [~~[Service Support]]~~ - ~~[[Change Management~~ - ITIL ~~V2\|Change Management]~~]		'''Source''': Key Performance Indicators for ITIL Change Management from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3]


	{\| border="1" cellpadding="5" cellspacing="0" align="center"		{\| border="1" cellpadding="5" cellspacing="0" align="center"
	\|-		\|-
	! width="30%" style="background:#~~f8f7ef~~;" \| Key ~~performance~~ Indicator (KPI)		! width="30%" style="background:#ffcc66;" \| Key Performance Indicator (KPI)
	! width="70%" style="background:#~~e9e6d1~~;" \| Definition		! width="70%" style="background:#ffffcc;" \| Definition
	\|-		\|-
	\|Number of Major Changes		\|Number of Major Changes
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	\|Number of accepted vs. rejected RFCs		\|Number of accepted vs. rejected RFCs
	\|}		\|}


			→ back to: '''[[ITIL Key Performance Indicators\|ITIL Key Performance Indicators]]'''



			<!-- This page is assigned to the following categories: -->
			[[Category:ITIL V3\|KPIs Change Management]]
			[[Category:KPI (ITIL)\|Change Management KPIs]]
			[[Category:Service Transition\|KPIs Change Management]]
			[[Category:Change Management\|KPIs Change Management]]
			<!-- --- -->

Andrea at 17:15, 11 November 2007

2007-11-11T17:15:23Z

New page

{|
! align="right" width="80%"|
! style="background:#DDDDDD;" align="right" width="20%"| [https://wiki.de.it-processmaps.com/index.php/Kennzahlen_Change_Management diese Seite auf Deutsch]
|}

'''ITIL Process''': [[Service Support]] - [[Change Management - ITIL V2|Change Management]]

{| border="1" cellpadding="5" cellspacing="0" align="center"
|-
! width="30%" style="background:#f8f7ef;" | Key performance Indicator (KPI)
! width="70%" style="background:#e9e6d1;" | Definition
|-
|Number of Major Changes
|Number of major changes, which necessitate approval by the CAB (Change Advisory Board)
|-
|Number of CAB Meetings
|Number of CAB (Change Advisory Board) meetings
|-
|Time for Change Clearance
|Average time from registering an RFC with Change Management until Change clearance
|-
|Change Acceptance Rate
|Number of accepted vs. rejected RFCs
|}