KPIs Capacity Management - Revision history

Andrea at 15:25, 17 June 2019

2019-06-17T15:25:39Z

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	rect 55 0 99 36 [https://www.linkedin.com/shareArticle?url=https%3A%2F%2Fwiki.en.it-processmaps.com%2Findex.php%2FKPIs_Capacity_Management&hl=en_US&source=IT%20Process%20Wiki share this page on LinkedIn]
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	~~Image:ITIL-Wiki-deutsch.jpg~~\|ITIL KPI's Capacity Management
	default [https://wiki.de.it-processmaps.com/index.php/Kennzahlen_Capacity_Management diese Seite auf Deutsch]		default [https://wiki.de.it-processmaps.com/index.php/Kennzahlen_Capacity_Management diese Seite auf Deutsch]
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	~~'''ITIL Process''': [[ITIL Service Design]] -~~ [[Capacity Management]]		Key Performance Indicators for [[Capacity Management]] from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map].

	~~'''Source''': Key Performance Indicators for ITIL Capacity Management~~ from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map]

	→ ~~back~~ to: '''[[ITIL Key Performance Indicators\|ITIL Key Performance Indicators]]'''		→ Back to: '''[[ITIL Key Performance Indicators\|ITIL Key Performance Indicators]]'''

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	{\| border="1" cellpadding="5" cellspacing="0"		{\| border="1" cellpadding="5" cellspacing="0"
			\|+style="background:#ffffff;"\|<span style="color:#013b5e; font-size: 120%;"><b>KPIs Capacity Management</b></span>
	\|-		\|-
	! ~~width="35%"~~ style="background:#~~ffcc66~~;" \| Key Performance Indicator (KPI)		!style="background:#013b5e; color:#ffffff; width:35%" \| Key Performance Indicator (KPI)
	! ~~width="65%"~~ style="background:#~~ffffcc~~;" \| Definition		!style="background:#facc6a; width:65%" \| Definition
	\|-		\|-
	\|Incidents due to Capacity Shortages		\|Incidents due to Capacity Shortages

Andrea at 13:04, 5 August 2013

2013-08-05T13:04:19Z

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	<~~seo metakeywords~~="kpi capacity management, kpis capacity management, itil capacity kpi" ~~metadescription~~="Capacity Management: The most important ITIL KPIs - ITIL Key Performance Indicators." />		<itpmch><title>KPIs Capacity Management \| IT Process Wiki</title>
			<meta name="keywords" content="kpi capacity management, kpis capacity management, itil capacity kpi" />
			<meta name="description" content="Capacity Management: The most important ITIL KPIs - ITIL Key Performance Indicators." />
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			rect 55 0 99 36 [https://www.linkedin.com/shareArticle?url=https%3A%2F%2Fwiki.en.it-processmaps.com%2Findex.php%2FKPIs_Capacity_Management&hl=en_US&source=IT%20Process%20Wiki share this page on LinkedIn]
			rect 97 0 141 36 [https://twitter.com/intent/tweet?url=https%3A%2F%2Fwiki.en.it-processmaps.com%2Findex.php%2FKPIs_Capacity_Management&text=%23ITILwiki%20%7C%20ITIL%20KPIs%20Capacity%20Management%0A%E2%96%BA&lang=en&via=itprocessmaps share this page on Twitter]
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			Image:ITIL-Wiki-deutsch.jpg\|ITIL KPI's Capacity Management
	default [https://wiki.de.it-processmaps.com/index.php/Kennzahlen_Capacity_Management diese Seite auf Deutsch]		default [https://wiki.de.it-processmaps.com/index.php/Kennzahlen_Capacity_Management diese Seite auf Deutsch]
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	'''ITIL Process''': [[ITIL ~~V3 Service Design\|ITIL 2011~~ Service Design]] - [[Capacity Management]]		'''ITIL Process''': [[ITIL Service Design]] - [[Capacity Management]]

	'''Source''': Key Performance Indicators for ITIL Capacity Management from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3]		'''Source''': Key Performance Indicators for ITIL Capacity Management from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map]

			→ back to: '''[[ITIL Key Performance Indicators\|ITIL Key Performance Indicators]]'''

	<p> </p>		<p> </p>
	<p> </p>		<p> </p>

	{\| border="1" cellpadding="5" cellspacing="0~~" align="center~~"		{\| border="1" cellpadding="5" cellspacing="0"
	\|-		\|-
	! width="35%" style="background:#ffcc66;" \| Key Performance Indicator (KPI)		! width="35%" style="background:#ffcc66;" \| Key Performance Indicator (KPI)
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	\|-		\|-
	\|Incidents due to Capacity Shortages		\|Incidents due to Capacity Shortages
	\|Number of incidents occurring because of insufficient service or component capacity		\|
			*Number of incidents occurring because of insufficient service or component capacity
	\|-		\|-
	\|Exactness of Capacity Forecast		\|Exactness of Capacity Forecast
	\|Deviation of the predicted capacity development from actual course		\|
			*Deviation of the predicted capacity development from actual course
	\|-		\|-
	\|Capacity Adjustments		\|Capacity Adjustments
	\|Number of adjustments to service and component capacities due to changing demand		\|
			*Number of adjustments to service and component capacities due to changing demand
	\|-		\|-
	\|Unplanned Capacity Adjustments		\|Unplanned Capacity Adjustments
	\|Number of unplanned increases to service or component capacity as result of capacity bottlenecks		\|
			*Number of unplanned increases to service or component capacity as result of capacity bottlenecks
	\|-		\|-
	\|Resolution Time of Capacity Shortage		\|Resolution Time of Capacity Shortage
	\|Resolution time for identified capacity bottlenecks		\|
			*Resolution time for identified capacity bottlenecks
	\|-		\|-
	\|Capacity Reserves		\|Capacity Reserves
	\|Percentage of capacity reserves at times of normal and maximum demand		\|
			*Percentage of capacity reserves at times of normal and maximum demand
	\|-		\|-
	\|Percentage of Capacity Monitoring		\|Percentage of Capacity Monitoring
	\|Percentage of services and infrastructure components under capacity monitoring		\|
			*Percentage of services and infrastructure components under capacity monitoring
	\|}		\|}

	~~<p> </p>~~

	~~→ back to: '''[[ITIL Key Performance Indicators\|ITIL Key Performance Indicators]]'''~~

	~~<p> </p>~~
	<p> </p>		<p> </p>

Andrea at 10:51, 22 December 2011

2011-12-22T10:51:42Z

← Older revision		Revision as of 12:51, 22 December 2011
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	<br style="clear:both;"/>		<br style="clear:both;"/>

	'''ITIL Process''': [[ITIL V3 Service Design]] - [[Capacity Management]]		'''ITIL Process''': [[ITIL V3 Service Design\|ITIL 2011 Service Design]] - [[Capacity Management]]

	'''Source''': Key Performance Indicators for ITIL Capacity Management from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3]		'''Source''': Key Performance Indicators for ITIL Capacity Management from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3]

			<p> </p>
			<p> </p>

	{\| border="1" cellpadding="5" cellspacing="0" align="center"		{\| border="1" cellpadding="5" cellspacing="0" align="center"
	\|-		\|-
	! width="30%" style="background:#ffcc66;" \| Key Performance Indicator (KPI)		! width="35%" style="background:#ffcc66;" \| Key Performance Indicator (KPI)
	! width="70%" style="background:#ffffcc;" \| Definition		! width="65%" style="background:#ffffcc;" \| Definition
	\|-		\|-
	\|Incidents due to ~~Lack of~~ Capacity		\|Incidents due to Capacity Shortages
	\|Number of incidents occurring~~, which are attributable to~~ insufficient ~~IT Capacity~~		\|Number of incidents occurring because of insufficient service or component capacity
	\|-		\|-
	\|Exactness of Capacity Forecast		\|Exactness of Capacity Forecast
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	\|-		\|-
	\|Capacity Adjustments		\|Capacity Adjustments
	\|Number of adjustments ~~of the IT Capacities~~ to changing demand		\|Number of adjustments to service and component capacities due to changing demand
	\|-		\|-
	\|Unplanned Capacity Adjustments		\|Unplanned Capacity Adjustments
	\|Number of unplanned increases to ~~IT Capacity~~ as result of capacity bottlenecks		\|Number of unplanned increases to service or component capacity as result of capacity bottlenecks
	\|-		\|-
	\|Resolution Time of Capacity Shortage		\|Resolution Time of Capacity Shortage
	\|~~Duration of resolution of recognized~~ capacity~~-bottleneck~~		\|Resolution time for identified capacity bottlenecks
	\|-		\|-
	\|Capacity Reserves		\|Capacity Reserves
	\|~~Percent~~ of capacity reserves at times of normal and maximum demand		\|Percentage of capacity reserves at times of normal and maximum demand
	\|-		\|-
	\|Percentage of Capacity Monitoring		\|Percentage of Capacity Monitoring
	\|Percentage of ~~relevant~~ infrastructure components~~, of which the~~ capacity ~~is automatically monitored~~		\|Percentage of services and infrastructure components under capacity monitoring
	\|}		\|}

			<p> </p>

	→ back to: '''[[ITIL Key Performance Indicators\|ITIL Key Performance Indicators]]'''		→ back to: '''[[ITIL Key Performance Indicators\|ITIL Key Performance Indicators]]'''

			<p> </p>
			<p> </p>

	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL V3\|KPIs Capacity Management]]		[[Category:ITIL V3\|KPIs Capacity Management]]
			[[Category:ITIL 2011\|KPIs Capacity Management]]
	[[Category:KPI (ITIL)\|Capacity Management KPIs]]		[[Category:KPI (ITIL)\|Capacity Management KPIs]]
	[[Category:Service Design\|KPIs Capacity Management]]		[[Category:Service Design\|KPIs Capacity Management]]
	[[Category:Capacity Management\|KPIs Capacity Management]]		[[Category:Capacity Management\|KPIs Capacity Management]]
	<!-- --- -->		<!-- --- -->

Andrea at 08:12, 27 July 2011

2011-07-27T08:12:36Z

← Older revision		Revision as of 10:12, 27 July 2011
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	{\|		<seo metakeywords="kpi capacity management, kpis capacity management, itil capacity kpi" metadescription="Capacity Management: The most important ITIL KPIs - ITIL Key Performance Indicators." />
	~~! align~~="~~right~~" ~~width~~="~~80%~~"\|		<imagemap>
	~~! style="background~~:~~#DDDDDD;" align="~~right~~" width="20%"~~\| [https://wiki.de.it-processmaps.com/index.php/Kennzahlen_Capacity_Management diese Seite auf Deutsch]		Image:ITIL-Wiki-deutsch.jpg\|right\|ITIL KPI's Capacity Management
	\|}		default [https://wiki.de.it-processmaps.com/index.php/Kennzahlen_Capacity_Management diese Seite auf Deutsch]
			desc none
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			<br style="clear:both;"/>

			'''ITIL Process''': [[ITIL V3 Service Design]] - [[Capacity Management]]

	'''~~ITIL Process~~''': [~~[Service Delivery]]~~ - ~~[[Capacity Management]~~]		'''Source''': Key Performance Indicators for ITIL Capacity Management from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3]


	{\| border="1" cellpadding="5" cellspacing="0" align="center"		{\| border="1" cellpadding="5" cellspacing="0" align="center"
	\|-		\|-
	! width="30%" style="background:#~~f8f7ef~~;" \| Key ~~performance~~ Indicator (KPI)		! width="30%" style="background:#ffcc66;" \| Key Performance Indicator (KPI)
	! width="70%" style="background:#~~e9e6d1~~;" \| Definition		! width="70%" style="background:#ffffcc;" \| Definition
	\|-		\|-
	\|Incidents due to Lack of Capacity		\|Incidents due to Lack of Capacity
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	\|Percentage of relevant infrastructure components, of which the capacity is automatically monitored		\|Percentage of relevant infrastructure components, of which the capacity is automatically monitored
	\|}		\|}


			→ back to: '''[[ITIL Key Performance Indicators\|ITIL Key Performance Indicators]]'''



			<!-- This page is assigned to the following categories: -->
			[[Category:ITIL V3\|KPIs Capacity Management]]
			[[Category:KPI (ITIL)\|Capacity Management KPIs]]
			[[Category:Service Design\|KPIs Capacity Management]]
			[[Category:Capacity Management\|KPIs Capacity Management]]
			<!-- --- -->

Andrea at 17:16, 11 November 2007

2007-11-11T17:16:41Z

New page

{|
! align="right" width="80%"|
! style="background:#DDDDDD;" align="right" width="20%"| [https://wiki.de.it-processmaps.com/index.php/Kennzahlen_Capacity_Management diese Seite auf Deutsch]
|}

'''ITIL Process''': [[Service Delivery]] - [[Capacity Management]]

{| border="1" cellpadding="5" cellspacing="0" align="center"
|-
! width="30%" style="background:#f8f7ef;" | Key performance Indicator (KPI)
! width="70%" style="background:#e9e6d1;" | Definition
|-
|Incidents due to Lack of Capacity
|Number of incidents occurring, which are attributable to insufficient IT Capacity
|-
|Exactness of Capacity Forecast
|Deviation of the predicted capacity development from actual course
|-
|Capacity Adjustments
|Number of adjustments of the IT Capacities to changing demand
|-
|Unplanned Capacity Adjustments
|Number of unplanned increases to IT Capacity as result of capacity bottlenecks
|-
|Resolution Time of Capacity Shortage
|Duration of resolution of recognized capacity-bottleneck
|-
|Capacity Reserves
|Percent of capacity reserves at times of normal and maximum demand
|-
|Percentage of Capacity Monitoring
|Percentage of relevant infrastructure components, of which the capacity is automatically monitored
|}