IT Service Continuity Management - ITIL V2 - Revision history

Andrea at 16:57, 4 February 2016

2016-02-04T16:57:41Z

← Older revision		Revision as of 18:57, 4 February 2016
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	==Sub-Processes==		==Sub-Processes==

	[[Image:overview_itscm.jpg\|~~frame~~\|none\|Overview of IT Service Continuity Management]]		[[Image:overview_itscm.jpg\|thumb\|739px\|none\|link=https://wiki.en.it-processmaps.com/index.php/File:Overview_itscm.jpg\|Overview of IT Service Continuity Management]]

	~~<p> </p>~~

	'''Carry out ITSCM Risk Analysis'''		'''Carry out ITSCM Risk Analysis'''
	*Process objective: Identification of the risks from a business viewpoint and linking those risks to IT Services and infrastructure components.		*Process objective: Identification of the risks from a business viewpoint and linking those risks to IT Services and infrastructure components.
	~~<br />~~

	'''Create [[ITIL Glossary#IT Service Continuity Plan\|IT Service Continuity Plan]]'''		'''Create [[ITIL Glossary#IT Service Continuity Plan\|IT Service Continuity Plan]]'''
	*Process objective: Identification of measures with the aim of being prepared for potential disasters; establishment of the organizational conditions for disaster precaution.		*Process objective: Identification of measures with the aim of being prepared for potential disasters; establishment of the organizational conditions for disaster precaution.
	~~<br />~~

	'''Determine Technical Measures for Containing Risks'''		'''Determine Technical Measures for Containing Risks'''
	*Process objective: Determination of concrete technical measures in order to reduce the risks in association with events of disaster; compilation of corresponding RFCs.		*Process objective: Determination of concrete technical measures in order to reduce the risks in association with events of disaster; compilation of corresponding RFCs.
	~~<br />~~

	'''Commission Measures for the Increase in Availability '''		'''Commission Measures for the Increase in Availability '''
	*Process objective: After the successful clearance of the Change, the implementation planning is to be detailed; subsequently the implementation is commissioned to suitable technical experts within Application or Infrastructure Management.		*Process objective: After the successful clearance of the Change, the implementation planning is to be detailed; subsequently the implementation is commissioned to suitable technical experts within Application or Infrastructure Management.
	~~<br />~~

	'''Carry out Organizational Measures for Containing Risks'''		'''Carry out Organizational Measures for Containing Risks'''
	*Process objective: Definition and implementation of organizational measures in order to be prepared for the event of a disaster.		*Process objective: Definition and implementation of organizational measures in order to be prepared for the event of a disaster.
	~~<br />~~

	'''Practice the Event of Disaster'''		'''Practice the Event of Disaster'''
	*Process objective: The prepared arrangements for the event of a disaster are to be submitted to a realistic test, in order to confirm that these arrangements are functional and sufficient.		*Process objective: The prepared arrangements for the event of a disaster are to be submitted to a realistic test, in order to confirm that these arrangements are functional and sufficient.
	~~<br />~~

	'''Carry out ITSCM Reporting'''		'''Carry out ITSCM Reporting'''
	*Process objective: Reporting on changes to the risk-situation as well as on the status of counter-measures for the preparation for disaster events.		*Process objective: Reporting on changes to the risk-situation as well as on the status of counter-measures for the preparation for disaster events.

	~~<p> </p>~~

	==Involved Roles==		==Involved Roles==
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	*[[ITIL Roles#Test-QS-Manager\|Test and QS Manager]]		*[[ITIL Roles#Test-QS-Manager\|Test and QS Manager]]
	*'''User''': The user refers, for example as a user of an application, to the IT Service Organization, for the purpose of reporting Interruptions or to place Service Requests. Typically the Service Desk serves as the single point-of-contact for the user.		*'''User''': The user refers, for example as a user of an application, to the IT Service Organization, for the purpose of reporting Interruptions or to place Service Requests. Typically the Service Desk serves as the single point-of-contact for the user.

	~~<p> </p>~~

	==Related Checklists and KPIs==		==Related Checklists and KPIs==
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	====KPIs====		====KPIs====
	*[[KPIs IT Service Continuity Management\|Key Performance Indicators "IT Service Continuity Management" according to ITIL V2]]		*[[KPIs IT Service Continuity Management\|Key Performance Indicators "IT Service Continuity Management" according to ITIL V2]]

	~~<p> </p>~~

	==Related [[ITIL Glossary]] Terms==		==Related [[ITIL Glossary]] Terms==
	*[[ITIL Glossary/_ITIL_Terms_I#IT Service Continuity Plan\|IT Service Continuity Plan]]		*[[ITIL Glossary/_ITIL_Terms_I#IT Service Continuity Plan\|IT Service Continuity Plan]]

	~~<p> </p>~~

	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL V2]][[Category:ITIL process]][[Category:Service Delivery\|IT Service Continuity Management - ITIL V2]][[Category:IT Service Continuity Management]]		[[Category:ITIL V2]][[Category:ITIL process]][[Category:Service Delivery\|IT Service Continuity Management - ITIL V2]][[Category:IT Service Continuity Management]]
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Andrea at 16:08, 31 July 2013

2013-07-31T16:08:01Z

← Older revision		Revision as of 18:08, 31 July 2013
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	<~~seo metakeywords~~="it service continuity management itil v2" ~~metadescription~~="→ See also IT Service Continuity Management ITIL V3. Process Objective: ... defines and plans all measures and processes for unpredicted events of disaster. ..." />		<itpmch><title>IT Service Continuity Management - ITIL V2 \| IT Process Wiki</title>
			<meta name="keywords" content="it service continuity management itil v2" />
			<meta name="description" content="→ See also IT Service Continuity Management ITIL V3. Process Objective: ... defines and plans all measures and processes for unpredicted events of disaster. ..." />
			</itpmch>
	<imagemap>		<imagemap>
	Image:ITIL-Wiki-deutsch.jpg\|right\|ITIL V2 IT Service Continuity Management		Image:ITIL-Wiki-deutsch.jpg\|right\|ITIL V2 IT Service Continuity Management
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	'''Part of''': [[Service Delivery]]		'''Part of''': [[Service Delivery]]

	'''Process Owner''': [[~~Roles within ITIL~~#~~IT Service Continuity~~ Manager\|IT Service Continuity Manager]]		'''Process Owner''': [[#ITSC-Manager-ITIL-V2\|IT Service Continuity Manager]]

			<p> </p>

	==Sub-Processes==		==Sub-Processes==
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	[[Image:overview_itscm.jpg\|frame\|none\|Overview of IT Service Continuity Management]]		[[Image:overview_itscm.jpg\|frame\|none\|Overview of IT Service Continuity Management]]

			<p> </p>

	;Carry out ITSCM Risk Analysis		'''Carry out ITSCM Risk Analysis'''
	:Process objective: Identification of the risks from a business viewpoint and linking those risks to IT Services and infrastructure components.		*Process objective: Identification of the risks from a business viewpoint and linking those risks to IT Services and infrastructure components.
			<br />

	;Create [[ITIL Glossary#IT Service Continuity Plan\|IT Service Continuity Plan]]		'''Create [[ITIL Glossary#IT Service Continuity Plan\|IT Service Continuity Plan]]'''
	:Process objective: Identification of measures with the aim of being prepared for potential disasters; establishment of the ~~organisational~~ conditions for disaster precaution.		*Process objective: Identification of measures with the aim of being prepared for potential disasters; establishment of the organizational conditions for disaster precaution.
			<br />

	;Determine Technical Measures for Containing Risks		'''Determine Technical Measures for Containing Risks'''
	:Process objective: Determination of concrete technical measures in order to reduce the risks in association with events of disaster; compilation of corresponding RFCs.		*Process objective: Determination of concrete technical measures in order to reduce the risks in association with events of disaster; compilation of corresponding RFCs.
			<br />

	;Commission Measures for the Increase in Availability		'''Commission Measures for the Increase in Availability '''
	:Process objective: After the successful clearance of the Change, the implementation planning is to be detailed; subsequently the implementation is commissioned to suitable technical experts within Application or Infrastructure Management.		*Process objective: After the successful clearance of the Change, the implementation planning is to be detailed; subsequently the implementation is commissioned to suitable technical experts within Application or Infrastructure Management.
			<br />

	;Carry out ~~Organisational~~ Measures for Containing Risks		'''Carry out Organizational Measures for Containing Risks'''
	:Process objective: Definition and implementation of ~~organisational~~ measures in order to be prepared for the event of a disaster.		*Process objective: Definition and implementation of organizational measures in order to be prepared for the event of a disaster.
			<br />

	;Practice the Event of Disaster		'''Practice the Event of Disaster'''
	:Process objective: The prepared arrangements for the event of a disaster are to be submitted to a realistic test, in order to confirm that these arrangements are functional and sufficient.		*Process objective: The prepared arrangements for the event of a disaster are to be submitted to a realistic test, in order to confirm that these arrangements are functional and sufficient.
			<br />

	;Carry out ITSCM Reporting		'''Carry out ITSCM Reporting'''
	:Process objective: Reporting on changes to the risk-situation as well as on the status of counter-measures for the preparation for disaster events.		*Process objective: Reporting on changes to the risk-situation as well as on the status of counter-measures for the preparation for disaster events.

			<p> </p>

	==Involved Roles==		==Involved Roles==
	* [[Roles ~~within ITIL~~#Application Manager\|Application Manager]]		*[[ITIL Roles#Application-Manager\|Application Manager]]
	* ~~[[Roles within~~ ITIL#IT Service Continuity Manager\|IT Service Continuity Manager]]		*'''<span id="ITSC-Manager-ITIL-V2">IT Service Continuity Manager</span>''': In ITIL V2 the IT Service Continuity Manager defines and plans all measures and processes for unpredicted events of catastrophe. As a basis for suitable precautions, the regular analysis of vulnerabilities, threats and risks is required.
	* [[Roles ~~within ITIL~~#ITC Infrastructure Manager\|ITC Infrastructure Manager]]		*[[ITIL Roles#ITC-Infrastructure-Manager\|ITC Infrastructure Manager]]
	* [[Roles ~~within ITIL~~#Test ~~and~~ QS Manager\|Test and QS Manager]]		*[[ITIL Roles#Test-QS-Manager\|Test and QS Manager]]
	* ~~[[Roles within ITIL#~~User~~\|User]]~~		*'''User''': The user refers, for example as a user of an application, to the IT Service Organization, for the purpose of reporting Interruptions or to place Service Requests. Typically the Service Desk serves as the single point-of-contact for the user.

			<p> </p>

	==Related Checklists and KPIs==		==Related Checklists and KPIs==
	==== Checklists ====		====Checklists====
	*[[~~Checklist ITSCM Risk Analysis]]~~		*[[ITIL-Checklists#IT Service Continuity Management\|Checklists IT Service Continuity Management]]
	*[[Checklist IT Service Continuity ~~Plan]]~~
	*[[Checklist ITSCM Report]]
	*[[Checklist Emergency Plan]]
	*[[Checklist Protocol Disaster Practice]]

	==== KPIs ====		====KPIs====
	*[[KPIs IT Service Continuity Management\|Key Performance Indicators "IT Service Continuity Management" according to ITIL V2]]		*[[KPIs IT Service Continuity Management\|Key Performance Indicators "IT Service Continuity Management" according to ITIL V2]]

			<p> </p>

	==Related ITIL Glossary Terms==		==Related [[ITIL Glossary]] Terms==
	*[[ITIL Glossary#IT Service Continuity Plan\|IT Service Continuity Plan]]		*[[ITIL Glossary/_ITIL_Terms_I#IT Service Continuity Plan\|IT Service Continuity Plan]]


			<p> </p>

	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL V2]][[Category:ITIL process]][[Category:Service Delivery\|IT Service Continuity Management - ITIL V2]][[Category:IT Service Continuity Management]]		[[Category:ITIL V2]][[Category:ITIL process]][[Category:Service Delivery\|IT Service Continuity Management - ITIL V2]][[Category:IT Service Continuity Management]]
	<!-- --- -->		<!-- --- -->

Andrea at 08:03, 27 July 2011

2011-07-27T08:03:27Z

← Older revision		Revision as of 10:03, 27 July 2011
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	{\|		<seo metakeywords="it service continuity management itil v2" metadescription="→ See also IT Service Continuity Management ITIL V3. Process Objective: ... defines and plans all measures and processes for unpredicted events of disaster. ..." />
	~~! align~~="~~right~~" ~~width~~="~~80%~~"\|		<imagemap>
	~~! style="background~~:~~#DDDDDD;" align="~~right~~" width="20%"~~\| [https://wiki.de.it-processmaps.com/index.php/~~IT_Service_Continuity_Management~~ diese Seite auf Deutsch]		Image:ITIL-Wiki-deutsch.jpg\|right\|ITIL V2 IT Service Continuity Management
	\|}		default [https://wiki.de.it-processmaps.com/index.php/IT_Service_Continuity_Management_-_ITIL_V2 diese Seite auf Deutsch]
			desc none
			</imagemap>
			<br style="clear:both;"/>

	'''ITIL Version''': ITIL ~~Version 2 (~~ITIL ~~V2)~~		'''ITIL Version''': ITIL V2 '''→''' see also '''[[IT Service Continuity Management\|IT Service Continuity Management - ITIL V3]]'''

	'''Process-Objective''': IT Service Continuity Management defines and plans all measures and processes for unpredicted events of disaster. The regular analysis of vulnerabilities, threats and risks represents a basis for suitable precautions.		'''Process-Objective''': IT Service Continuity Management defines and plans all measures and processes for unpredicted events of disaster. The regular analysis of vulnerabilities, threats and risks represents a basis for suitable precautions.
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	==Related ITIL Glossary Terms==		==Related ITIL Glossary Terms==
	*[[ITIL Glossary#IT Service Continuity Plan\|IT Service Continuity Plan]]		*[[ITIL Glossary#IT Service Continuity Plan\|IT Service Continuity Plan]]



			<!-- This page is assigned to the following categories: -->
			[[Category:ITIL V2]][[Category:ITIL process]][[Category:Service Delivery\|IT Service Continuity Management - ITIL V2]][[Category:IT Service Continuity Management]]
			<!-- --- -->

Andrea: New page: {| ! align="right" width="80%"| ! style="background:#DDDDDD;" align="right" width="20%"| [http://wiki.de.it-processmaps.com/index.php/IT_Service_Continuity_Management diese Seite auf Deuts...

2007-12-12T10:02:29Z

New page: {| ! align="right" width="80%"| ! style="background:#DDDDDD;" align="right" width="20%"| [http://wiki.de.it-processmaps.com/index.php/IT_Service_Continuity_Management diese Seite auf Deuts...

New page

{|
! align="right" width="80%"|
! style="background:#DDDDDD;" align="right" width="20%"| [https://wiki.de.it-processmaps.com/index.php/IT_Service_Continuity_Management diese Seite auf Deutsch]
|}

'''ITIL Version''': ITIL Version 2 (ITIL V2)

'''Process-Objective''': IT Service Continuity Management defines and plans all measures and processes for unpredicted events of disaster. The regular analysis of vulnerabilities, threats and risks represents a basis for suitable precautions.

'''Part of''': [[Service Delivery]]

'''Process Owner''': [[Roles within ITIL#IT Service Continuity Manager|IT Service Continuity Manager]]

==Sub-Processes==

[[Image:overview_itscm.jpg|frame|none|Overview of IT Service Continuity Management]]

;Carry out ITSCM Risk Analysis
:Process objective: Identification of the risks from a business viewpoint and linking those risks to IT Services and infrastructure components.

;Create [[ITIL Glossary#IT Service Continuity Plan|IT Service Continuity Plan]]
:Process objective: Identification of measures with the aim of being prepared for potential disasters; establishment of the organisational conditions for disaster precaution.

;Determine Technical Measures for Containing Risks
:Process objective: Determination of concrete technical measures in order to reduce the risks in association with events of disaster; compilation of corresponding RFCs.

;Commission Measures for the Increase in Availability
:Process objective: After the successful clearance of the Change, the implementation planning is to be detailed; subsequently the implementation is commissioned to suitable technical experts within Application or Infrastructure Management.

;Carry out Organisational Measures for Containing Risks
:Process objective: Definition and implementation of organisational measures in order to be prepared for the event of a disaster.

;Practice the Event of Disaster
:Process objective: The prepared arrangements for the event of a disaster are to be submitted to a realistic test, in order to confirm that these arrangements are functional and sufficient.

;Carry out ITSCM Reporting
:Process objective: Reporting on changes to the risk-situation as well as on the status of counter-measures for the preparation for disaster events.

==Involved Roles==
* [[Roles within ITIL#Application Manager|Application Manager]]
* [[Roles within ITIL#IT Service Continuity Manager|IT Service Continuity Manager]]
* [[Roles within ITIL#ITC Infrastructure Manager|ITC Infrastructure Manager]]
* [[Roles within ITIL#Test and QS Manager|Test and QS Manager]]
* [[Roles within ITIL#User|User]]

==Related Checklists and KPIs==
==== Checklists ====
*[[Checklist ITSCM Risk Analysis]]
*[[Checklist IT Service Continuity Plan]]
*[[Checklist ITSCM Report]]
*[[Checklist Emergency Plan]]
*[[Checklist Protocol Disaster Practice]]

==== KPIs ====
*[[KPIs IT Service Continuity Management|Key Performance Indicators "IT Service Continuity Management" according to ITIL V2]]

==Related ITIL Glossary Terms==
*[[ITIL Glossary#IT Service Continuity Plan|IT Service Continuity Plan]]