IT Service Continuity Management - Revision history

Andrea at 10:53, 31 December 2023

2023-12-31T10:53:08Z

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	<meta name="twitter:image:alt" content="Overview of Service Continuity Management (ITSCM): This image illustrates the IT Service Continuity Management process according to ITIL, highlighting the most important interfaces of ITSCM, its sub-processes and their interrelationships.">
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Andrea at 11:24, 19 March 2022

2022-03-19T11:24:43Z

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	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL 2011]][[Category:ITIL V3]][[Category:ITIL process]][[Category:Service Design\|IT Service Continuity Management]][[Category:IT Service Continuity Management\|!]]		[[Category:ITIL 4]][[Category:ITIL 2011]][[Category:ITIL V3]][[Category:ITIL practice]][[Category:ITIL process]][[Category:Service Design\|IT Service Continuity Management]][[Category:IT Service Continuity Management\|!]]
	<!-- --- -->		<!-- --- -->

Andrea at 09:59, 24 July 2020

2020-07-24T09:59:11Z

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Andrea at 10:33, 27 February 2018

2018-02-27T10:33:22Z

← Older revision		Revision as of 12:33, 27 February 2018
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	<itpmch><title>IT Service Continuity Management \| IT Process Wiki</title>		<itpmch><title>IT Service Continuity Management \| IT Process Wiki</title>
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			<meta property="og:description" content="IT Service Continuity Management (ITSCM) aims to manage risks that could seriously impact IT services. ITSCM ensures that the IT service provider can always provide minimum agreed Service Levels, by reducing the risk from disaster events to an acceptable level and planning for the recovery of IT services." />
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	[[Image:It-service-continuity-management.jpg\|right\|thumb\|375px\|alt=IT Service Continuity Management ITIL\|link=https://wiki.en.it-processmaps.com/index.php/File:It-service-continuity-management.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_it_service_continuity_management_itilv3.pdf IT Service Continuity Management (ITSCM)]]]		[[Image:It-service-continuity-management.jpg\|right\|thumb\|375px\|alt=IT Service Continuity Management ITIL\|link=https://wiki.en.it-processmaps.com/index.php/File:It-service-continuity-management.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_it_service_continuity_management_itilv3.pdf IT Service Continuity Management (ITSCM)]]]

	Following the introduction of Design Coordination in '''''ITIL 2011''''' the information flows have been adapted. The process overview of [[Media:It-service-continuity-management.jpg\|IT Service Continuity Management (.JPG)]] ~~is showing~~ the ~~most important interfaces~~ (see Fig. 1).		Following the introduction of Design Coordination in '''''ITIL 2011''''' the information flows have been adapted. The process overview of [[Media:It-service-continuity-management.jpg\|IT Service Continuity Management (.JPG)]] shows the key information flows (see Fig. 1).

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	==Notes==		==Notes==

	<html>By:  Stefan Kempter <a rel="author" href="https://~~plus~~.~~google~~.com/~~111925560448291102517~~/~~about~~"><img style="margin:0px 0px 0px 0px;" src="~~/skins/Vector~~/images~~/itpm~~/bookmarking/~~gplus~~.png" width="16" height="16" title="By: Stefan Kempter \| Profile on ~~Google+~~" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>		<html>By:  Stefan Kempter <a rel="author" href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>

	<p> </p>		<p> </p>

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Andrea at 08:33, 28 April 2017

2017-04-28T08:33:20Z

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	~~<p> </p>~~

	'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description"><i>IT Service Continuity Management (ITSCM)</i> aims to manage risks that could seriously impact IT services. This ITIL process ensures that the IT service provider can always provide minimum agreed Service Levels, by reducing the risk from disaster events to an acceptable level and planning for the recovery of IT services. ITSCM should be designed to support Business Continuity Management.</span></p>		'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description"><i>IT Service Continuity Management (ITSCM)</i> aims to manage risks that could seriously impact IT services. This ITIL process ensures that the IT service provider can always provide minimum agreed Service Levels, by reducing the risk from disaster events to an acceptable level and planning for the recovery of IT services. ITSCM should be designed to support Business Continuity Management.</span></p>

Andrea at 10:16, 23 April 2017

2017-04-23T10:16:48Z

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	<p> </p>		<p> </p>

	'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description"><i>IT Service Continuity Management (ITSCM)</i> aims to manage risks that could seriously impact IT services. ~~ITSCM~~ ensures that the IT service provider can always provide minimum agreed Service Levels, by reducing the risk from disaster events to an acceptable level and planning for the recovery of IT services. ITSCM should be designed to support Business Continuity Management.</span></p>		'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description"><i>IT Service Continuity Management (ITSCM)</i> aims to manage risks that could seriously impact IT services. This ITIL process ensures that the IT service provider can always provide minimum agreed Service Levels, by reducing the risk from disaster events to an acceptable level and planning for the recovery of IT services. ITSCM should be designed to support Business Continuity Management.</span></p>
	<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Design" title="ITIL Service Design">Service Design</a></html>		<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Design" title="ITIL Service Design">Service Design</a></html>

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	==Process Description==		==Process Description==

	There are no major differences between ~~IT Service Continuity Management~~ in ITIL V3 (2007) and ITIL 2011.		There are no major differences between ITSCM in ITIL V3 (2007) and ITIL 2011.
	[[Image:It-service-continuity-management.jpg\|right\|thumb\|375px\|alt=IT Service Continuity Management ITIL\|link=https://wiki.en.it-processmaps.com/index.php/File:It-service-continuity-management.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_it_service_continuity_management_itilv3.pdf IT Service Continuity Management (ITSCM)]]]		[[Image:It-service-continuity-management.jpg\|right\|thumb\|375px\|alt=IT Service Continuity Management ITIL\|link=https://wiki.en.it-processmaps.com/index.php/File:It-service-continuity-management.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_it_service_continuity_management_itilv3.pdf IT Service Continuity Management (ITSCM)]]]

	Following the introduction of Design Coordination in '''''ITIL 2011''''' the information flows have been adapted. The process overview of [[Media:It-service-continuity-management.jpg\|IT Service Continuity Management (.JPG)]] is showing the most important interfaces (see ~~Figure~~ 1).		Following the introduction of Design Coordination in '''''ITIL 2011''''' the information flows have been adapted. The process overview of [[Media:It-service-continuity-management.jpg\|IT Service Continuity Management (.JPG)]] is showing the most important interfaces (see Fig. 1).

	<p> </p>		<p> </p>

	''Note:'' ~~IT Service Continuity Management~~ ensures that appropriate continuity mechanisms are in place. The recovery of IT services is managed through the [[Incident Management]] process, especially the "[[Incident Management#Sub-Processes\|Handling of Major Incidents]]" sub-process.		''Note:'' ITSCM ensures that appropriate continuity mechanisms are in place. The recovery of IT services is managed through the [[Incident Management]] process, especially the "[[Incident Management#Sub-Processes\|Handling of Major Incidents]]" sub-process.

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Andrea at 12:26, 15 May 2016

2016-05-15T12:26:55Z

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Andrea at 16:32, 22 December 2013

2013-12-22T16:32:56Z

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Andrea: /* Definitions */

2012-02-27T16:06:14Z

Definitions

← Older revision		Revision as of 18:06, 27 February 2012
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	;<span id="Test Report">Test Report</span>		;<span id="Test Report">Test Report</span>
	:A ~~report~~ of ~~the preparation, progress~~ and ~~evaluation of a test,~~ created for example during the ~~various~~ tests carried out by [[Availability Management\|Availability]], [[IT Service Continuity Management\|IT Service Continuity]] or [[IT Security Management\|Information Security Management]].		:A Test Report provides a summary of testing and assessment activities. A Test Report is created for example during Release tests in the Service Transition stage or during tests carried out by [[Availability Management\|Availability]], [[IT Service Continuity Management\|IT Service Continuity]] or [[IT Security Management\|Information Security Management]].

	<p> </p>		<p> </p>
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	\| align="left" \|[[#Service Continuity\|Design Services for Continuity]]		\| align="left" \|[[#Service Continuity\|Design Services for Continuity]]
	\| AR		\| AR
	\| R~~[[IT Service Continuity Management#ITIL Roles\|<small>[3]</small>]]~~		\| R
	\| R~~[[IT Service Continuity Management#ITIL Roles\|<small>[3]</small>]]~~		\| R
	\| R~~[[IT Service Continuity Management#ITIL Roles\|<small>[3]</small>]]~~		\| R
	\|		\|
	\|-		\|-
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	\|		\|
	\|		\|
	\| R~~[[IT Service Continuity Management#ITIL Roles\|<small>[3]</small>]]~~		\| R
	\|-		\|-
	\| align="left" \|[[#IT Service Continuity Review\|ITSCM Review]]		\| align="left" \|[[#IT Service Continuity Review\|ITSCM Review]]

Andrea at 19:07, 29 November 2011

2011-11-29T19:07:55Z

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