IT Operations Management - Revision history

Andrea at 08:32, 28 April 2017

2017-04-28T08:32:37Z

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	~~<p> </p>~~

	The objective of ''IT Operations Management'' is to monitor and control the IT services and IT infrastructure. IT Operations Management executes day-to-day routine tasks related to the operation of infrastructure components and applications.		The objective of ''IT Operations Management'' is to monitor and control the IT services and IT infrastructure. IT Operations Management executes day-to-day routine tasks related to the operation of infrastructure components and applications.

Andrea at 11:57, 14 July 2013

2013-07-14T11:57:26Z

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	<~~seo metakeywords~~="itil operations management, it operations management, operations management itil" ~~metadescription~~="IT Operations Management: ITIL process definition - Sub-processes - Terms - Additional information on IT Operations Management." />		<itpmch><title>IT Operations Management \| IT Process Wiki</title>
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			<meta name="description" content="IT Operations Management: ITIL process definition - Sub-processes - Terms - Additional information on IT Operations Management." />
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	'''Part of''': [[ITIL V3 Service Operation\|Service Operation]], ITIL 2007		'''Part of''': [[ITIL Service Operation\|Service Operation]], ITIL 2007

	'''Process Owner''': [[IT Operations Management#IT Operations Manager\|IT Operations Manager]]		'''Process Owner''': [[IT Operations Management#IT Operations Manager\|IT Operations Manager]]

Andrea at 09:46, 20 October 2011

2011-10-20T09:46:05Z

← Older revision		Revision as of 11:46, 20 October 2011
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			<seo metakeywords="itil operations management, it operations management, operations management itil" metadescription="IT Operations Management: ITIL process definition - Sub-processes - Terms - Additional information on IT Operations Management." />
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	<br style="clear:both;"/>		<br style="clear:both;"/>

	~~== ITIL~~ IT Operations Management~~: Overview ==~~		<p> </p>

			The objective of ''IT Operations Management'' is to monitor and control the IT services and IT infrastructure. IT Operations Management executes day-to-day routine tasks related to the operation of infrastructure components and applications.

	'''Process Objective''': To monitor and control the IT services and IT infrastructure. The process IT Operations Management executes day-to-day routine tasks related to the operation of infrastructure components and applications. This includes job scheduling, backup and restore activities, print and output management, and routine maintenance.		<p> </p>

	'''Part of''': [[ITIL V3 Service Operation\|Service Operation ~~(Servicebetrieb)~~]]		'''Part of''': [[ITIL V3 Service Operation\|Service Operation]], ITIL 2007

	'''Process Owner''': [[IT Operations Management#~~Additional Information on~~ IT Operations ~~Management~~\|IT Operations Manager]]		'''Process Owner''': [[IT Operations Management#IT Operations Manager\|IT Operations Manager]]

			<p> </p>

	== ~~ITIL~~ IT Operations Management~~: Process Definition~~ ==		== IT Operations Management ==

	~~<imagemap>~~		==== Process Description ====
	~~Image:overview_it_operations_management_itilv3_thumb.jpg\|left\|ITIL IT Operations Management\|350px\|thumb~~
	~~default [https://wiki.en.it-processmaps.com/images/pdf/process_overview_it_operations_management_itilv3.pdf IT Operations Management ITIL (.pdf)]~~
	~~desc bottom-left~~
	~~</imagemap>~~

	IT Operations Management is part of ICT Infrastructure Management in ITIL V2, where some operational aspects are described in more detail as in the new ITIL V3 books~~. Interfaces between IT Operations Management and the other ITIL processes were adjusted in order to reflect the new ITIL V3 process structure.~~		IT Operations Management is part of ICT Infrastructure Management in ITIL V2, where some operational aspects are described in more detail as in the new ITIL V3 books.

	~~No sub-processes are specified for [[IT Operations Management\|IT Operations Management according to ITIL V3]]~~.

			[[Image:It-operations-management.jpg\|right\|thumb\|375px\|alt=IT Operations Management ITIL\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_it_operations_management_itilv3.pdf ITIL Operations Management]]]
			Interfaces between IT Operations Management and the other ITIL processes were adjusted in order to reflect the new ITIL V3 process structure.

	~~''Download: [https:~~/~~/wiki.en.it-processmaps.com/images/pdf/process_overview_it_operations_management_itilv3.pdf IT Operations Management - Process Overview (.PDF)]''~~		<p> </p>

	<~~br style~~="~~clear:both;~~"/>		<span id="Sub-Processes">''No sub-processes are specified for [[IT Operations Management]].''</span>

	~~== Additional Information on IT Operations Management ==~~		<p> </p>

	~~==== ITIL Roles ====~~		''Remark'': IT Operations Management is covered within [[IT Operations Control]] in ITIL 2011.

	~~;IT Operations Manager - Process Owner~~
	:An IT Operations ~~Manager will be needed to take overall responsibility for all of the~~ IT ~~Operations Management activities, which include~~ Operations Control ~~and Facilities Management.~~

	~~;IT Operator~~
	~~:IT Operators are the staff who perform the day-to-day operational activities.~~
	~~:Typical responsibilities include: Performing backups, ensuring that scheduled jobs are performed, installing standard equipment~~ in ~~the data center~~.

			<p> </p>

			==== ITIL Roles ====

			;<span id="IT Operations Manager">IT Operations Manager - Process Owner<span>
			:An IT Operations Manager will be needed to take overall responsibility for all of the IT Operations Management activities. He will ensure that all day-to-day operational activities are carried out in a timely and reliable way.

			<p> </p>

	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL V3]][[Category:ITIL process]][[Category:Service Operation\|IT Operations ~~Management~~]][[Category:IT Operations ~~Management~~\|!]]		[[Category:ITIL V3]][[Category:ITIL process]][[Category:Service Operation\|IT Operations Control]][[Category:IT Operations Control\|!]]
	<!-- --- -->		<!-- --- -->

Andrea at 17:52, 21 May 2011

2011-05-21T17:52:19Z

← Older revision		Revision as of 19:52, 21 May 2011
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	No sub-processes are specified for [[IT Operations Management\|IT Operations Management according to ITIL V3]].		No sub-processes are specified for [[IT Operations Management\|IT Operations Management according to ITIL V3]].


			''Download: [https://wiki.en.it-processmaps.com/images/pdf/process_overview_it_operations_management_itilv3.pdf IT Operations Management - Process Overview (.PDF)]''

	<br style="clear:both;"/>		<br style="clear:both;"/>

Andrea at 08:56, 12 April 2010

2010-04-12T08:56:03Z

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	== ITIL IT Operations Management: Overview ==		== ITIL IT Operations Management: Overview ==
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	'''Process Objective''': To monitor and control the IT services and IT infrastructure. The process IT Operations Management executes day-to-day routine tasks related to the operation of infrastructure components and applications. This includes job scheduling, backup and restore activities, print and output management, and routine maintenance.		'''Process Objective''': To monitor and control the IT services and IT infrastructure. The process IT Operations Management executes day-to-day routine tasks related to the operation of infrastructure components and applications. This includes job scheduling, backup and restore activities, print and output management, and routine maintenance.

	'''Part of''': [[ITIL V3 Service Operation\|Service Operation]]		'''Part of''': [[ITIL V3 Service Operation\|Service Operation (Servicebetrieb)]]

	'''Process Owner''': [[IT Operations Management#Additional Information on IT Operations Management\|IT Operations Manager]]		'''Process Owner''': [[IT Operations Management#Additional Information on IT Operations Management\|IT Operations Manager]]
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	== ITIL IT Operations Management: Process Definition ==		== ITIL IT Operations Management: Process Definition ==

	[[Image:overview_it_operations_management_itilv3_thumb.jpg\|~~frame~~\|~~left~~\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_it_operations_management_itilv3.pdf ~~Process Overview: ITIL~~ IT Operations Management ~~Process,~~ ITIL V3 (.pdf)]]]		<imagemap>
			Image:overview_it_operations_management_itilv3_thumb.jpg\|left\|ITIL IT Operations Management\|350px\|thumb
			default [https://wiki.en.it-processmaps.com/images/pdf/process_overview_it_operations_management_itilv3.pdf IT Operations Management ITIL (.pdf)]
			desc bottom-left
			</imagemap>

	IT Operations Management is part of ICT Infrastructure Management in ITIL V2, where some operational aspects are described in more detail as in the new ITIL V3 books. Interfaces between IT Operations Management and the other ITIL processes were adjusted in order to reflect the new ITIL V3 process structure.		IT Operations Management is part of ICT Infrastructure Management in ITIL V2, where some operational aspects are described in more detail as in the new ITIL V3 books. Interfaces between IT Operations Management and the other ITIL processes were adjusted in order to reflect the new ITIL V3 process structure.
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	:IT Operators are the staff who perform the day-to-day operational activities.		:IT Operators are the staff who perform the day-to-day operational activities.
	:Typical responsibilities include: Performing backups, ensuring that scheduled jobs are performed, installing standard equipment in the data center.		:Typical responsibilities include: Performing backups, ensuring that scheduled jobs are performed, installing standard equipment in the data center.





			<!-- This page is assigned to the following categories: -->
			[[Category:ITIL V3]][[Category:ITIL process]][[Category:Service Operation\|IT Operations Management]][[Category:IT Operations Management\|!]]
			<!-- --- -->

Andrea at 16:32, 1 October 2009

2009-10-01T16:32:08Z

← Older revision		Revision as of 18:32, 1 October 2009
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	'''Part of''': [[ITIL V3 Service Operation\|Service Operation]]		'''Part of''': [[ITIL V3 Service Operation\|Service Operation]]

	'''Process Owner''': [[~~Roles within ITIL V3~~#~~ITIL V3 roles and boards within Service Operation~~\|IT Operations Manager]]		'''Process Owner''': [[IT Operations Management#Additional Information on IT Operations Management\|IT Operations Manager]]


	== ITIL IT Operations Management: Process Definition ==		== ITIL IT Operations Management: Process Definition ==


	~~==Sub-Processes of IT Operations Management (ITIL V3)==~~

	[[Image:overview_it_operations_management_itilv3_thumb.jpg\|frame\|left\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_it_operations_management_itilv3.pdf Process Overview: ITIL IT Operations Management Process, ITIL V3 (.pdf)]]]		[[Image:overview_it_operations_management_itilv3_thumb.jpg\|frame\|left\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_it_operations_management_itilv3.pdf Process Overview: ITIL IT Operations Management Process, ITIL V3 (.pdf)]]]
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	==== ITIL Roles ====		==== ITIL Roles ====

	* [[Roles within ITIL V3#ITIL V3 roles and boards within Service Operation\|IT Operations Manager~~]] (~~Process Owner)		;IT Operations Manager - Process Owner
	* [[Roles within ITIL V3#ITIL V3 roles and ~~boards within Service Operation\|~~IT Operator]]		:An IT Operations Manager will be needed to take overall responsibility for all of the IT Operations Management activities, which include Operations Control and Facilities Management.

			;IT Operator
			:IT Operators are the staff who perform the day-to-day operational activities.
			:Typical responsibilities include: Performing backups, ensuring that scheduled jobs are performed, installing standard equipment in the data center.

Andrea at 19:23, 2 March 2009

2009-03-02T19:23:26Z

← Older revision		Revision as of 21:23, 2 March 2009
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	\|}		\|}

	~~'''~~ITIL ~~Version'''~~: ~~ITIL Version 3 (ITIL V3)~~		== ITIL IT Operations Management: Overview ==

	'''Process Objective''': To monitor and control the IT services and IT infrastructure. The process IT Operations Management executes day-to-day routine tasks related to the operation of infrastructure components and applications. This includes job scheduling, backup and restore activities, print and output management, and routine maintenance.		'''Process Objective''': To monitor and control the IT services and IT infrastructure. The process IT Operations Management executes day-to-day routine tasks related to the operation of infrastructure components and applications. This includes job scheduling, backup and restore activities, print and output management, and routine maintenance.
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	==ITIL ~~V3 vs. ITIL V2:~~ IT Operations Management==		== ITIL IT Operations Management: Process Definition ==

	* IT Operations Management is part of ICT Infrastructure Management in ITIL V2, where some operational aspects are described in more detail as in the new ITIL V3 books
	* Interfaces between IT Operations Management and the other ITIL processes were adjusted in order to reflect the new ITIL V3 process structure


	==Sub-Processes of IT Operations Management (ITIL V3)==		==Sub-Processes of IT Operations Management (ITIL V3)==

	[[Image:overview_it_operations_management_itilv3_thumb.jpg\|frame\|left\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_it_operations_management_itilv3.pdf Overview ~~of the~~ IT Operations Management Process, ITIL V3 (.pdf)]]]		[[Image:overview_it_operations_management_itilv3_thumb.jpg\|frame\|left\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_it_operations_management_itilv3.pdf Process Overview: ITIL IT Operations Management Process, ITIL V3 (.pdf)]]]

	* no sub-processes specified		IT Operations Management is part of ICT Infrastructure Management in ITIL V2, where some operational aspects are described in more detail as in the new ITIL V3 books. Interfaces between IT Operations Management and the other ITIL processes were adjusted in order to reflect the new ITIL V3 process structure.

			No sub-processes are specified for [[IT Operations Management\|IT Operations Management according to ITIL V3]].
			<br style="clear:both;"/>

	~~<br style~~=~~"clear:both;"/>~~		== Additional Information on IT Operations Management ==

	==Roles ~~within IT Operations Management (ITIL V3)~~==		==== ITIL Roles ====

	* [[Roles within ITIL V3#ITIL V3 roles and boards within Service Operation\|IT Operations Manager]] (Process Owner)		* [[Roles within ITIL V3#ITIL V3 roles and boards within Service Operation\|IT Operations Manager]] (Process Owner)
	* [[Roles within ITIL V3#ITIL V3 roles and boards within Service Operation\|IT Operator]]		* [[Roles within ITIL V3#ITIL V3 roles and boards within Service Operation\|IT Operator]]

Andrea at 18:43, 9 November 2007

2007-11-09T18:43:48Z

New page

{|
! align="right" width="80%"|
! style="background:#DDDDDD;" align="right" width="20%"| [https://wiki.de.it-processmaps.com/index.php/IT_Operations_Management diese Seite auf Deutsch]
|}

'''ITIL Version''': ITIL Version 3 (ITIL V3)

'''Process Objective''': To monitor and control the IT services and IT infrastructure. The process IT Operations Management executes day-to-day routine tasks related to the operation of infrastructure components and applications. This includes job scheduling, backup and restore activities, print and output management, and routine maintenance.

'''Part of''': [[ITIL V3 Service Operation|Service Operation]]

'''Process Owner''': [[Roles within ITIL V3#ITIL V3 roles and boards within Service Operation|IT Operations Manager]]

==ITIL V3 vs. ITIL V2: IT Operations Management==

* IT Operations Management is part of ICT Infrastructure Management in ITIL V2, where some operational aspects are described in more detail as in the new ITIL V3 books
* Interfaces between IT Operations Management and the other ITIL processes were adjusted in order to reflect the new ITIL V3 process structure

==Sub-Processes of IT Operations Management (ITIL V3)==

[[Image:overview_it_operations_management_itilv3_thumb.jpg|frame|left|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_it_operations_management_itilv3.pdf Overview of the IT Operations Management Process, ITIL V3 (.pdf)]]]

* no sub-processes specified

<br style="clear:both;"/>

==Roles within IT Operations Management (ITIL V3)==

* [[Roles within ITIL V3#ITIL V3 roles and boards within Service Operation|IT Operations Manager]] (Process Owner)
* [[Roles within ITIL V3#ITIL V3 roles and boards within Service Operation|IT Operator]]