IT Operations Control - Revision history

Andrea at 10:57, 31 December 2023

2023-12-31T10:57:07Z

← Older revision		Revision as of 12:57, 31 December 2023
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Andrea at 17:32, 19 March 2022

2022-03-19T17:32:01Z

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Andrea at 09:32, 3 August 2020

2020-08-03T09:32:21Z

← Older revision		Revision as of 11:32, 3 August 2020
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	==Process Description==		==Process Description==

			[[Image:Itil-operations-control.jpg\|right\|thumb\|500px\|alt=IT Operations Control ITIL\|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-operations-control.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process-overview-it-operations-control-itil.pdf ITIL IT Operations Control (.pdf)]]]
	ITIL does not provide a detailed explanation of all aspects of IT Operations, as the activities to be carried out will depend on the specific applications and infrastructure components in use.		ITIL does not provide a detailed explanation of all aspects of IT Operations, as the activities to be carried out will depend on the specific applications and infrastructure components in use.

	[[Image:Itil-operations-control.jpg\|right\|thumb\|375px\|alt=IT Operations Control ITIL\|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-operations-control.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process-overview-it-operations-control-itil.pdf ITIL IT Operations Control]]]		Rather, ITIL 2011 highlights common operational activities and assists in identifying important interfaces with other Service Management processes. The process overview ([[Media:Itil-operations-control.jpg\|fig. 1]]) shows the key information flows.
	Rather, ~~'''''~~ITIL 2011~~'''''~~ highlights common operational activities and assists in identifying important interfaces with other Service Management processes. The process overview ([[Media:Itil-operations-control.jpg\|~~Fig~~. 1]]) shows the key information flows.

	The official ITIL publications present IT Operations Control as a "[[ITIL Functions\|function]]".		The official ITIL V3 publications present IT Operations Control as a "[[ITIL Functions\|function]]".

	~~<p> </p>~~

	~~Note: In ITIL V3 2007, IT Operations Control activities were covered in the process "IT Operations Management".~~

	~~<p> </p>~~

	==Sub-Processes==		==Sub-Processes==
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	'''<span id="IT Operations Manager">IT Operations Manager - Process Owner</span>'''		'''<span id="IT Operations Manager">IT Operations Manager - Process Owner</span>'''
	*An IT Operations Manager will be needed to take overall responsibility for a number of Service Operation activities. For instance, this role will ensure that all day-to-day operational activities are carried out in a timely and reliable way.		*An IT Operations Manager will be needed to take overall responsibility for a number of Service Operation activities. For instance, this role will ensure that all day-to-day operational activities are carried out in a timely and reliable way.
	~~<br />~~

	'''<span id="IT Operator">IT Operator</span>'''		'''<span id="IT Operator">IT Operator</span>'''
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	<p> </p>		<p> </p>

	{\| ~~border~~="~~1" cellpadding="5" cellspacing="0~~" style="~~margin-left~~: ~~auto~~; ~~margin-right: auto; text-align:center;" valign="top~~"		{\| class="wikitable" style="background: white;"
	\|-		\|-
	\|style="~~vertical-align~~:~~top~~; ~~text~~-~~align~~:~~center~~" colspan="3~~" style="background:#ffffdd;~~"\| '''Responsibility Matrix: IT Operations Control'''		\|+ style="background:#013b5e; color:#ffffff; font-size: 120%" colspan="3"\| '''Responsibility Matrix: IT Operations Control'''
	\|-		\|-
	!style="background:#ffffee; width: 55%; text-align:center" \| ITIL Role / Sub-Process		! style="background:#ffffee; width: 55%; text-align:center" \| ITIL Role / Sub-Process
	! style="background:#~~ffffee;~~" \| [[IT Operations Control#IT Operations Manager\|IT Operations Manager]]		! style="background:#eeeeee" \| [[IT Operations Control#IT Operations Manager\|IT Operations Manager]]
	! style="background:#~~ffffee;~~" \| [[IT Operations Control#IT-Operator\|IT-Operator]]		! style="background:#eeeeee" \| [[IT Operations Control#IT-Operator\|IT-Operator]]
	\|-		\|-
	\|style="text-align:left;" \|[[IT Operations Control]]<br /> ''(no sub-processes specified)''		\|style="text-align:left;" \|[[IT Operations Control]]<br /> ''(no sub-processes specified)''
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	\|-		\|-
	\|}		\|}

	~~<p> </p>~~

	'''Remarks'''		'''Remarks'''
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	<span id="Responsible">[2] ''R: Responsible'' according to the RACI Model: Those who do the work to achieve a task within IT Operations Control.</span>		<span id="Responsible">[2] ''R: Responsible'' according to the RACI Model: Those who do the work to achieve a task within IT Operations Control.</span>

	~~<p> </p>~~

	==Notes==		==Notes==
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	<meta itemprop="author" content="Stefan Kempter" />		<meta itemprop="author" content="Stefan Kempter" />
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	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL V3]][[Category:ITIL ~~2011~~]][[Category:ITIL process]][[Category:ITIL function]][[Category:Service Operation\|IT Operations Management]][[Category:IT Operations Control\|!]]		[[Category:ITIL 2011]][[Category:ITIL V3]][[Category:ITIL process]][[Category:ITIL function]][[Category:Service Operation\|IT Operations Management]][[Category:IT Operations Control\|!]]
	<!-- --- -->		<!-- --- -->

Andrea at 17:37, 2 March 2018

2018-03-02T17:37:55Z

← Older revision		Revision as of 19:37, 2 March 2018
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	[[Image:Itil-operations-control.jpg\|right\|thumb\|375px\|alt=IT Operations Control ITIL\|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-operations-control.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process-overview-it-operations-control-itil.pdf ITIL IT Operations Control]]]		[[Image:Itil-operations-control.jpg\|right\|thumb\|375px\|alt=IT Operations Control ITIL\|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-operations-control.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process-overview-it-operations-control-itil.pdf ITIL IT Operations Control]]]
	Rather, '''''ITIL 2011''''' highlights common operational activities and assists in identifying important interfaces with other Service Management processes. The process overview ([[Media:Itil-operations-control.jpg\|Fig. 1]]) ~~is showing~~ the ~~most important interfaces~~.		Rather, '''''ITIL 2011''''' highlights common operational activities and assists in identifying important interfaces with other Service Management processes. The process overview ([[Media:Itil-operations-control.jpg\|Fig. 1]]) shows the key information flows.

	The official ITIL publications ~~treat~~ IT Operations Control as a "[[ITIL Functions\|function]]".		The official ITIL publications present IT Operations Control as a "[[ITIL Functions\|function]]".

	<p> </p>		<p> </p>

	~~Remark~~: In ITIL V3 2007, IT Operations Control activities were covered in the process "IT Operations Management".		Note: In ITIL V3 2007, IT Operations Control activities were covered in the process "IT Operations Management".

	<p> </p>		<p> </p>
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	==Notes==		==Notes==

	<html>By:  Stefan Kempter <a rel="author" href="https://~~plus~~.~~google~~.com/~~111925560448291102517~~/~~about~~"><img style="margin:0px 0px 0px 0px;" src="~~/skins/Vector~~/images~~/itpm~~/bookmarking/~~gplus~~.png" width="16" height="16" title="By: Stefan Kempter \| Profile on ~~Google+~~" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>		<html>By:  Stefan Kempter <a rel="author" href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>

	<p> </p>		<p> </p>

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Andrea at 13:04, 24 April 2017

2017-04-24T13:04:53Z

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	~~<p> </p>~~		'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description"><i>IT Operations Control</i> aims to monitor and control the IT services and their underlying infrastructure. This ITIL process executes day-to-day routine tasks related to the operation of infrastructure components and applications. This includes job scheduling, backup and restore activities, print and output management, and routine maintenance.</span></p>

	'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description"><i>IT Operations Control</i> aims to monitor and control the IT services and their underlying infrastructure. ~~The~~ ITIL process ~~IT Operations Control~~ executes day-to-day routine tasks related to the operation of infrastructure components and applications. This includes job scheduling, backup and restore activities, print and output management, and routine maintenance.</span></p>
	<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Operation" title="ITIL Service Operation">Service Operation</a></html>		<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Operation" title="ITIL Service Operation">Service Operation</a></html>

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	[[Image:Itil-operations-control.jpg\|right\|thumb\|375px\|alt=IT Operations Control ITIL\|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-operations-control.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process-overview-it-operations-control-itil.pdf ITIL IT Operations Control]]]		[[Image:Itil-operations-control.jpg\|right\|thumb\|375px\|alt=IT Operations Control ITIL\|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-operations-control.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process-overview-it-operations-control-itil.pdf ITIL IT Operations Control]]]
	Rather, '''''ITIL 2011''''' highlights common operational activities and assists in identifying important interfaces with other Service Management processes.		Rather, '''''ITIL 2011''''' highlights common operational activities and assists in identifying important interfaces with other Service Management processes. The process overview ([[Media:Itil-operations-control.jpg\|Fig. 1]]) is showing the most important interfaces.

	The official ITIL publications treat IT Operations Control as a "[[ITIL Functions\|function]]".		The official ITIL publications treat IT Operations Control as a "[[ITIL Functions\|function]]".

	~~The process overview of [[Media:Itil-operations-control.jpg\|IT Operations Control]] is showing the most important interfaces (see Figure 1).~~

	<p> </p>		<p> </p>
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	<link itemprop="isPartOf" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Operation" />		<link itemprop="isPartOf" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Operation" />
	<link itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/a/a2/Itil-operations-control.jpg" />		<link itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/a/a2/Itil-operations-control.jpg" />
	<link itemprop="author" href="https://plus.google.com/111925560448291102517/about" />		<link itemprop="author" href="https://plus.google.com/111925560448291102517/about" />
	<meta itemprop="author" content="Stefan Kempter" />		<meta itemprop="author" content="Stefan Kempter" />
	<meta itemprop="creator copyrightHolder publisher" content="IT Process Maps" />		<meta itemprop="creator copyrightHolder publisher" content="IT Process Maps" />
	</span><p></html>		</span><p></html>

Andrea at 17:32, 15 May 2016

2016-05-15T17:32:15Z

← Older revision		Revision as of 19:32, 15 May 2016
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	<br style="clear:both;"/>		<br style="clear:both;"/>

	~~<html><div itemscope="itemscope" itemtype="https://schema.org/WebPage"><!-- define schema.org/WebPage --><p></html>~~
	<p> </p>		<p> </p>

	'''<span id="Overview">Objective:</span>''' <html><span itemprop="description"><i~~><span itemprop="name Headline"~~>IT Operations Control~~</span>~~</i> aims to monitor and control the IT services and their underlying infrastructure. The ~~<span itemprop="alternativeHeadline" content="ITIL Operations Control">~~ITIL process IT Operations Control~~</span>~~ executes day-to-day routine tasks related to the operation of infrastructure components and applications. This includes job scheduling, backup and restore activities, print and output management, and routine maintenance.</span></p>		'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description"><i>IT Operations Control</i> aims to monitor and control the IT services and their underlying infrastructure. The ITIL process IT Operations Control executes day-to-day routine tasks related to the operation of infrastructure components and applications. This includes job scheduling, backup and restore activities, print and output management, and routine maintenance.</span></p>
	<p><b>Part of</b>: <a ~~itemprop="isPartOf"~~ href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Operation" title="ITIL Service Operation">Service Operation</a></html>		<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Operation" title="ITIL Service Operation">Service Operation</a></html>

	'''Process Owner''': [[IT Operations Control#IT Operations Manager\|IT Operations Manager]]		'''Process Owner''': [[IT Operations Control#IT Operations Manager\|IT Operations Manager]]
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	ITIL does not provide a detailed explanation of all aspects of IT Operations, as the activities to be carried out will depend on the specific applications and infrastructure components in use.		ITIL does not provide a detailed explanation of all aspects of IT Operations, as the activities to be carried out will depend on the specific applications and infrastructure components in use.

	[[Image:Itil-operations-control.jpg\|right\|thumb\|375px\|alt=IT Operations Control ITIL\|[https://wiki.en.it-processmaps.com/images/pdf/process-overview-it-operations-control-itil.pdf ITIL IT Operations Control]]]		[[Image:Itil-operations-control.jpg\|right\|thumb\|375px\|alt=IT Operations Control ITIL\|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-operations-control.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process-overview-it-operations-control-itil.pdf ITIL IT Operations Control]]]
	Rather, '''''ITIL 2011''''' highlights common operational activities and assists in identifying important interfaces with other Service Management processes.		Rather, '''''ITIL 2011''''' highlights common operational activities and assists in identifying important interfaces with other Service Management processes.

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	<p> </p>		<p> </p>
	~~<p> </p>~~

	==~~[ Infobox ]~~==		==Notes==

			<html>By:  Stefan Kempter <a rel="author" href="https://plus.google.com/111925560448291102517/about"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter \| Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>

	<~~html><table class="wikitable">~~		<p> </p>
	~~<tr>~~
	~~<td>Link to this page:</td>~~
	~~<td><a itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/IT_Operations_Control">https://wiki.en.it-processmaps.com/index.php/IT_Operations_Control</a></td>~~
	~~</tr>~~
	~~<tr>~~
	~~<td>Languages:</td>~~
	<td><span itemprop="inLanguage" content="en">English</span> \| <span><a itemprop="citation" class="external text" href="https://wiki.de.it-processmaps.com/index.php/IT_Operations_Control" title="IT Operations Control">Deutsch</a></span></td>
	~~</tr>~~
	~~<tr>~~
	~~<td>Image:</td>~~
	<td style="vertical-align:top"><a itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/a/a2/Itil-operations-control.jpg" title="IT Operations Control">ITIL IT Operations Control (.JPG)</a></td>
	~~</tr>~~
	~~<tr>~~
	~~<td>Author:</td>~~
	~~<td><span itemprop="author">Stefan Kempter</span>, <span itemprop="creator copyrightHolder publisher">IT Process Maps</span~~>    <a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter \| Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></td>
	~~</tr>~~
	</~~table~~>

	<p><small>		<p><small>
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	</span>		</span>
	</small></p>		</small></p>
	</~~div~~><~~!-- end of~~ schema.org/WebPage --><p></html>
			<!-- define schema.org/WebPage --> <span itemscope itemtype="https://schema.org/WebPage" itemref="md-webpage-description">
			<meta itemprop="name" content="IT Operations Control" />
			<meta itemprop="alternativeHeadline" content="ITIL Operations Control" />
			<link itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/IT_Operations_Control" />
			<meta itemprop="inLanguage" content="en" />
			<link itemprop="citation" href="https://wiki.de.it-processmaps.com/index.php/IT_Operations_Control" />
			<meta itemprop="Headline" content="IT Operations Control" />
			<link itemprop="isPartOf" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Operation" />
			<link itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/a/a2/Itil-operations-control.jpg" />
			<link itemprop="author" href="https://plus.google.com/111925560448291102517/about" />
			<meta itemprop="author" content="Stefan Kempter" />
			<meta itemprop="creator copyrightHolder publisher" content="IT Process Maps" />
			</span><p></html>

	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:ITIL function]][[Category:Service Operation\|IT Operations Management]][[Category:IT Operations Control\|!]]		[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:ITIL function]][[Category:Service Operation\|IT Operations Management]][[Category:IT Operations Control\|!]]
	<!-- --- -->		<!-- --- -->

Andrea at 18:02, 26 December 2013

2013-12-26T18:02:33Z

Show changes

Andrea at 14:49, 22 March 2012

2012-03-22T14:49:55Z

← Older revision		Revision as of 16:49, 22 March 2012
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	[[Image:Itil-operations-control.jpg\|right\|thumb\|375px\|alt=IT Operations Control ITIL\|[https://wiki.en.it-processmaps.com/images/pdf/process-overview-it-operations-control-itil.pdf ITIL IT Operations Control]]]		[[Image:Itil-operations-control.jpg\|right\|thumb\|375px\|alt=IT Operations Control ITIL\|[https://wiki.en.it-processmaps.com/images/pdf/process-overview-it-operations-control-itil.pdf ITIL IT Operations Control]]]
	Rather, '''''ITIL 2011''''' highlights common operational activities and assists in identifying important interfaces with other Service Management processes.		Rather, '''''ITIL 2011''''' highlights common operational activities and assists in identifying important interfaces with other Service Management processes.

			The official ITIL publications treat IT Operations Control as a "[[ITIL Functions\|function]]".

	The process overview of [[Media:Itil-operations-control.jpg\|IT Operations Control]] is showing the most important interfaces (see Figure 1).		The process overview of [[Media:Itil-operations-control.jpg\|IT Operations Control]] is showing the most important interfaces (see Figure 1).
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	;<span id="IT Operations Manager">IT Operations Manager - Process Owner<span>		;<span id="IT Operations Manager">IT Operations Manager - Process Owner<span>
	:An IT Operations Manager will be needed to take overall responsibility for ~~all~~ of ~~the IT Operations Management~~ activities. He will ensure that all day-to-day operational activities are carried out in a timely and reliable way.		:An IT Operations Manager will be needed to take overall responsibility for a number of Service Operation activities. For instance, this role will ensure that all day-to-day operational activities are carried out in a timely and reliable way.

	;<span id="IT Operator">IT Operator</span>		;<span id="IT Operator">IT Operator</span>
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	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:Service Operation\|IT Operations Management]][[Category:IT Operations Control\|!]]		[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:ITIL function]][[Category:Service Operation\|IT Operations Management]][[Category:IT Operations Control\|!]]
	<!-- --- -->		<!-- --- -->

Andrea at 18:01, 28 October 2011

2011-10-28T18:01:50Z

← Older revision		Revision as of 20:01, 28 October 2011
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	<p> </p>		<p> </p>

	''IT Operations Control'' aims to monitor and control the IT services and their underlying infrastructure. The process IT Operations Control executes day-to-day routine tasks related to the operation of infrastructure components and applications. This includes job scheduling, backup and restore activities, print and output management, and routine maintenance.		==<span id="ITIL IT Operations Control">Overview</span>==

			'''Objective''': ''IT Operations Control'' aims to monitor and control the IT services and their underlying infrastructure. The process IT Operations Control executes day-to-day routine tasks related to the operation of infrastructure components and applications. This includes job scheduling, backup and restore activities, print and output management, and routine maintenance.

	'''Part of''': [[ITIL V3 Service Operation\|Service Operation]]		'''Part of''': [[ITIL V3 Service Operation\|Service Operation]]
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	<p> </p>		<p> </p>

	== ~~ITIL IT Operations Control ==~~		== Process Description ==

	~~==== IT Operations Control~~ Process ====

	ITIL does not provide a detailed explanation of all aspects of IT Operations, as the activities to be carried out will depend on the specific applications and infrastructure components in use.		ITIL does not provide a detailed explanation of all aspects of IT Operations, as the activities to be carried out will depend on the specific applications and infrastructure components in use.

	~~Rather, ITIL 2011 (ITIL V3 2011 Edition) highlights common operational activities and assists in identifying important interfaces with other Service Management processes.~~
	[[Image:Itil-operations-control.jpg\|right\|thumb\|375px\|alt=IT Operations Control ITIL\|[https://wiki.en.it-processmaps.com/images/pdf/process-overview-it-operations-control-itil.pdf ITIL IT Operations Control]]]		[[Image:Itil-operations-control.jpg\|right\|thumb\|375px\|alt=IT Operations Control ITIL\|[https://wiki.en.it-processmaps.com/images/pdf/process-overview-it-operations-control-itil.pdf ITIL IT Operations Control]]]
			Rather, '''''ITIL 2011''''' highlights common operational activities and assists in identifying important interfaces with other Service Management processes.

	~~In ITIL 2007,~~ IT Operations Control ~~activities were covered in~~ the ~~process "IT Operations Management"~~.		The process overview of [[Media:Itil-operations-control.jpg\|IT Operations Control]] is showing the most important interfaces (see Figure 1).

	<p> </p>		<p> </p>

	~~<span id="Sub-Processes~~"~~>''No sub-processes are specified for [[~~IT Operations ~~Control]]~~.~~''</span>~~		Remark: In ITIL V3, IT Operations Control activities were covered in the process "IT Operations Management".

	<p> </p>		<p> </p>

	==== ~~Downloads ====~~		== Sub-Processes ==

	~~Use the following links to open the process overview of IT Operations Control showing the most important interfaces:~~

	* [[~~Media:Itil-operations-control.jpg\|~~IT Operations Control ~~(.JPG)~~]]		No sub-processes are specified for [[IT Operations Control]].
	* [https://wiki.en.it-processmaps.com/images/pdf/process-overview-it-operations-control-itil.~~pdf IT Operations Control (.PDF)]~~

	<p> </p>		<p> </p>
			<br style="clear:both;"/>

	==~~== ITIL~~ Roles ====		== Roles \| Responsibilities ==

	;<span id="IT Operations Manager">IT Operations Manager - Process Owner<span>		;<span id="IT Operations Manager">IT Operations Manager - Process Owner<span>
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	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL V3]][[Category:ITIL process]][[Category:Service Operation\|IT Operations Management]][[Category:IT Operations Control\|!]]		[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:Service Operation\|IT Operations Management]][[Category:IT Operations Control\|!]]
	<!-- --- -->		<!-- --- -->

Andrea: /* Process Description */

2011-10-13T12:39:37Z

Process Description

← Older revision		Revision as of 14:39, 13 October 2011
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	''IT Operations Control'' aims to monitor and control the IT services and their underlying infrastructure. The process IT Operations Control executes day-to-day routine tasks related to the operation of infrastructure components and applications. This includes job scheduling, backup and restore activities, print and output management, and routine maintenance.		''IT Operations Control'' aims to monitor and control the IT services and their underlying infrastructure. The process IT Operations Control executes day-to-day routine tasks related to the operation of infrastructure components and applications. This includes job scheduling, backup and restore activities, print and output management, and routine maintenance.

	'''Part of''': [[ITIL V3 Service Operation\|Service Operation ~~(Servicebetrieb)~~]]		'''Part of''': [[ITIL V3 Service Operation\|Service Operation]]

	'''Process Owner''': [[IT Operations Control#IT Operations Manager\|IT Operations Manager]]		'''Process Owner''': [[IT Operations Control#IT Operations Manager\|IT Operations Manager]]
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	<p> </p>		<p> </p>

	== IT Operations Control ==		== ITIL IT Operations Control ==

	==== Process ~~Description~~ ====		==== IT Operations Control Process ====

	ITIL does not provide a detailed explanation of all aspects of IT Operations, as the activities to be carried out will depend on the specific applications and infrastructure components in use.		ITIL does not provide a detailed explanation of all aspects of IT Operations, as the activities to be carried out will depend on the specific applications and infrastructure components in use.

	Rather, ITIL 2011 (ITIL V3 2011 Edition) highlights ~~the most important~~ activities and assists in identifying important interfaces with other Service Management processes.		Rather, ITIL 2011 (ITIL V3 2011 Edition) highlights common operational activities and assists in identifying important interfaces with other Service Management processes.
	[[Image:Itil-operations-control.jpg\|right\|thumb\|375px\|alt=IT Operations Control ITIL\|[https://wiki.en.it-processmaps.com/images/pdf/process-overview-it-operations-control-itil.pdf ITIL IT Operations Control]]]		[[Image:Itil-operations-control.jpg\|right\|thumb\|375px\|alt=IT Operations Control ITIL\|[https://wiki.en.it-processmaps.com/images/pdf/process-overview-it-operations-control-itil.pdf ITIL IT Operations Control]]]

	IT Operations Control ~~was~~ covered ~~within~~ IT Operations Management ~~in ITIL 2007~~.		In ITIL 2007, IT Operations Control activities were covered in the process "IT Operations Management".

	<p> </p>		<p> </p>

	<span id="Sub-Processes">''No sub-processes are specified for [[IT Operations Control]].''</span>		<span id="Sub-Processes">''No sub-processes are specified for [[IT Operations Control]].''</span>

			<p> </p>

			==== Downloads ====

			Use the following links to open the process overview of IT Operations Control showing the most important interfaces:

			* [[Media:Itil-operations-control.jpg\|IT Operations Control (.JPG)]]
			* [https://wiki.en.it-processmaps.com/images/pdf/process-overview-it-operations-control-itil.pdf IT Operations Control (.PDF)]

	<p> </p>		<p> </p>
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	:An IT Operations Manager will be needed to take overall responsibility for all of the IT Operations Management activities. He will ensure that all day-to-day operational activities are carried out in a timely and reliable way.		:An IT Operations Manager will be needed to take overall responsibility for all of the IT Operations Management activities. He will ensure that all day-to-day operational activities are carried out in a timely and reliable way.

	;IT Operator		;<span id="IT Operator">IT Operator</span>
	:IT Operators are the staff who perform the day-to-day operational activities.		:IT Operators are the staff who perform the day-to-day operational activities.
	:Typical responsibilities include: Performing backups, ensuring that scheduled jobs are performed, installing standard equipment in the data center.		:Typical responsibilities include: Performing backups, ensuring that scheduled jobs are performed, installing standard equipment in the data center.
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	<p> </p>		<p> </p>

	==== ~~Downloads~~ ====		{\| border="1" align="center" cellpadding="5" cellspacing="0" style="text-align:center;" valign="top"
			\|-
			\| valign="top" colspan="3" style="background:#ffffdd;" align="center"\| '''Responsibility Matrix: IT Operations Control'''
			\|-
			! width="55%" align="center" style="background:#ffffee;" \| ITIL Role / Sub-Process
			! style="background:#ffffee;" \| [[IT Operations Control#IT Operations Manager\|IT Operations Manager]]
			! style="background:#ffffee;" \| [[IT Operations Control#IT-Operator\|IT-Operator]]
			\|-
			\| align="left" \|[[IT Operations Control]]<br /> ''(no sub-processes specified)''
			\| A[[IT Operations Control#Accountable\|<small>[1]</small>]]
			\| R[[IT Operations Control#Responsible\|<small>[2]</small>]]
			\|-
			\|}

			<p> </p>

			'''Remarks'''

	{\|		<span id="Accountable">[1] ''A: Accountable'' according to the RACI Model: Those who are ultimately accountable for the correct and thorough completion of the IT Operations Control process.</span>
	~~\| valign~~="~~top~~" \|
	~~Use~~ the ~~following links to open~~ the ~~process overview~~ of IT Operations Control ~~showing the most important interfaces:~~

	* [[~~Media:Itil-operations-control.jpg\|IT Operations Control (.JPG)~~]]		<span id="Responsible">[2] ''R: Responsible'' according to the RACI Model: Those who do the work to achieve a task within IT Operations Control.</span>
	* [https:~~//wiki.en.it-processmaps.com/images/pdf/process-overview-it-operations-control-itil.pdf IT Operations Control (.PDF)]~~''
	~~\| valign="top" \|~~
	~~[[Image~~:~~Itil-operations-control.jpg\|thumb\|150px\|left\|none\|alt=ITIL Operations Control\|~~IT Operations Control ~~at a glance]]~~
	\|-
	\|}

	<p> </p>		<p> </p>