ITIL Technical Management - Revision history

Andrea at 10:57, 31 December 2023

2023-12-31T10:57:53Z

← Older revision		Revision as of 12:57, 31 December 2023
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	~~<meta name="twitter:description" content="Technical Management stellt technisches Fachwissen und Unterstützung für das Management der IT-Infrastruktur zur Verfügung.">~~
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	<meta name="twitter:image:alt" content="Übersicht zum ITIL Technical Management: Dieses Bild illustriert den Prozess Technical Management nach ITIL. Es zeigt die relevanten Schnittstellen von ITIL Technical Management, die Teil-Prozesse sowie deren wechselseitige Verknüpfungen.">
	<link href="https://plus.google.com/108613479011811316823/posts" rel="publisher" />		<link href="https://plus.google.com/108613479011811316823/posts" rel="publisher" />
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Andrea at 17:37, 19 March 2022

2022-03-19T17:37:40Z

← Older revision		Revision as of 19:37, 19 March 2022
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	Image:ITIL-Wiki-~~share~~.jpg\|right~~\|share this page\|141px~~		Image:ITIL-Wiki-deutsch.jpg\|right\|ITIL Technical Management
	rect 55 0 99 36 [https://www.linkedin.com/shareArticle?url=https%3A%2F%2Fwiki.en.it-processmaps.com%2Findex.php%2FITIL_Technical_Management&hl=en_US&source=IT%20Process%20Wiki share this page on LinkedIn]
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Andrea at 10:51, 3 August 2020

2020-08-03T10:51:46Z

← Older revision		Revision as of 12:51, 3 August 2020
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			<meta name="twitter:title" content="ITIL Technical Management \| IT Process Wiki">
			<meta name="twitter:description" content="Technical Management stellt technisches Fachwissen und Unterstützung für das Management der IT-Infrastruktur zur Verfügung.">
			<meta name="twitter:image" content="https://wiki.en.it-processmaps.com/images/thumb/6/63/Itil-technical-management.jpg/600px-Itil-technical-management.jpg">
			<meta name="twitter:image:alt" content="Übersicht zum ITIL Technical Management: Dieses Bild illustriert den Prozess Technical Management nach ITIL. Es zeigt die relevanten Schnittstellen von ITIL Technical Management, die Teil-Prozesse sowie deren wechselseitige Verknüpfungen.">
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	==Process Description==		==Process Description==

			[[Image:Itil-technical-management.jpg\|right\|thumb\|500px\|alt=Technical Management ITIL\|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-technical-management.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_technical-management-itil.pdf ITIL Technical Management (.pdf)]]]
	ITIL presents Technical Management as a "[[ITIL Functions\|function]]". It plays an important role in the management of the IT infrastructure.		ITIL presents Technical Management as a "[[ITIL Functions\|function]]". It plays an important role in the management of the IT infrastructure.

	[[Image:Itil-technical-management.jpg\|right\|thumb\|375px\|alt=Technical Management ITIL\|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-technical-management.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_technical-management-itil.pdf ITIL Technical Management]]]
	Many Technical Management activities are embedded in various other ITIL processes - but not all Technical Management activities. For this reason, at IT Process Maps we decided to introduce a Technical Management process as part of the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map] which includes the Technical Management activities not covered in any other ITIL process.		Many Technical Management activities are embedded in various other ITIL processes - but not all Technical Management activities. For this reason, at IT Process Maps we decided to introduce a Technical Management process as part of the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map] which includes the Technical Management activities not covered in any other ITIL process.

	Technical Management activities embedded in other processes are shown there, with responsibility assigned to the Technical Analyst role.		Technical Management activities embedded in other processes are shown there, with responsibility assigned to the Technical Analyst role.

	The process overview of [[Media:Itil-technical-management.jpg\|ITIL Technical Management]] shows the key information flows ''(see ~~Fig~~. 1)''.		The process overview of [[Media:Itil-technical-management.jpg\|ITIL Technical Management]] shows the key information flows (see fig. 1).

	~~<p> </p>~~

	==Sub-Processes==		==Sub-Processes==
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	<p> </p>		<p> </p>
			<br style="clear:both;"/>

	==Roles \| Responsibilities==		==Roles \| Responsibilities==
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	<p> </p>		<p> </p>

	{\| ~~border~~="~~1" cellpadding="5" cellspacing="0~~" style="~~margin-left~~: ~~auto~~; ~~margin-right: auto; text-align:center;" valign="top~~"		{\| class="wikitable" style="background: white;"
	\|-		\|-
	\|style="~~vertical-align~~:~~top~~; ~~text~~-~~align~~:~~center~~" colspan="2~~" style="background:#ffffdd;~~"\| '''Responsibility Matrix: ITIL Technical Management'''		\|+ style="background:#013b5e; color:#ffffff; font-size: 120%" colspan="2"\| '''Responsibility Matrix: ITIL Technical Management'''
	\|-		\|-
	!style="background:#ffffee; width: 65%; text-align:center" \| ITIL Role / Sub-Process		! style="background:#ffffee; width: 65%; text-align:center" \| ITIL Role / Sub-Process
	! style="background:#~~ffffee;~~" \| [[ITIL Technical Management#Technical Analyst\|Technical Analyst]]		! style="background:#eeeeee" \| [[ITIL Technical Management#Technical Analyst\|Technical Analyst]]
	\|-		\|-
	\|style="text-align:left;" \|[[ITIL Technical Management\|Technical Management]]<br /> ''(no sub-processes specified)''		\|style="text-align:left;" \|[[ITIL Technical Management\|Technical Management]]<br /> ''(no sub-processes specified)''
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	\|-		\|-
	\|}		\|}

	~~<p> </p>~~

	'''Remarks'''		'''Remarks'''
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	<span id="Responsible">[2] ''R: Responsible'' according to the RACI Model: Those who do the work to achieve a task within ITIL Technical Management.</span>		<span id="Responsible">[2] ''R: Responsible'' according to the RACI Model: Those who do the work to achieve a task within ITIL Technical Management.</span>

	~~<p> </p>~~

	==Notes==		==Notes==
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	<meta itemprop="author" content="Stefan Kempter" />		<meta itemprop="author" content="Stefan Kempter" />
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	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL V3]][[Category:ITIL ~~2011~~]][[Category:ITIL process]][[Category:ITIL function]][[Category:Service Operation\|Technical Management]][[Category:ITIL Technical Management\|!]]		[[Category:ITIL 2011]][[Category:ITIL V3]][[Category:ITIL process]][[Category:ITIL function]][[Category:Service Operation\|Technical Management]][[Category:ITIL Technical Management\|!]]
	<!-- --- -->		<!-- --- -->

Andrea at 17:40, 2 March 2018

2018-03-02T17:40:55Z

← Older revision		Revision as of 19:40, 2 March 2018
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	<itpmch><title>ITIL Technical Management \| IT Process Wiki</title>		<itpmch><title>ITIL Technical Management \| IT Process Wiki</title>
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	==Process Description==		==Process Description==

	Technical Management ~~is treated in ITIL~~ as a "[[ITIL Functions\|function]]". It plays an important role in the management of the IT infrastructure.		ITIL presents Technical Management as a "[[ITIL Functions\|function]]". It plays an important role in the management of the IT infrastructure.

	[[Image:Itil-technical-management.jpg\|right\|thumb\|375px\|alt=Technical Management ITIL\|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-technical-management.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_technical-management-itil.pdf ITIL Technical Management]]]		[[Image:Itil-technical-management.jpg\|right\|thumb\|375px\|alt=Technical Management ITIL\|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-technical-management.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_technical-management-itil.pdf ITIL Technical Management]]]
	Many Technical Management activities are embedded in various ITIL processes - but not all Technical Management activities. For this reason, at IT Process Maps we decided to introduce a Technical Management process as part of the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map] which ~~contains~~ the Technical Management activities not covered in any other ITIL process.		Many Technical Management activities are embedded in various other ITIL processes - but not all Technical Management activities. For this reason, at IT Process Maps we decided to introduce a Technical Management process as part of the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map] which includes the Technical Management activities not covered in any other ITIL process.

	Technical Management activities embedded in other processes are shown there, with responsibility assigned to the Technical Analyst role.		Technical Management activities embedded in other processes are shown there, with responsibility assigned to the Technical Analyst role.

	The process overview of [[Media:Itil-technical-management.jpg\|ITIL Technical Management]]		The process overview of [[Media:Itil-technical-management.jpg\|ITIL Technical Management]] shows the key information flows ''(see Fig. 1)''.
	~~is showing~~ the ~~most important interfaces~~ ''(see Fig. 1)''.

	<p> </p>		<p> </p>
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	==Notes==		==Notes==

	<html>By:  Stefan Kempter <a rel="author" href="https://~~plus~~.~~google~~.com/~~111925560448291102517~~/~~about~~"><img style="margin:0px 0px 0px 0px;" src="~~/skins/Vector~~/images~~/itpm~~/bookmarking/~~gplus~~.png" width="16" height="16" title="By: Stefan Kempter \| Profile on ~~Google+~~" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>		<html>By:  Stefan Kempter <a rel="author" href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>

	<p> </p>		<p> </p>

	<p><small>		<p><small>
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Andrea at 13:16, 24 April 2017

2017-04-24T13:16:44Z

← Older revision		Revision as of 15:16, 24 April 2017
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	<br style="clear:both;"/>		<br style="clear:both;"/>

	~~<p> </p>~~		'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description"><i>Technical Management</i> provides technical expertise and support for the management of the IT infrastructure. This ITIL process plays an important role in the technical aspects of designing, testing, operating and improving IT services, as well as in developing the skills required to operate the IT infrastructure required.</span></p>

	'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description"><i>~~ITIL~~ Technical Management</i> provides technical expertise and support for the management of the IT infrastructure. ~~Technical Managements~~ plays an important role in the technical aspects of designing, testing, operating and improving IT services, as well as in developing the skills required to operate the IT infrastructure required.</span></p>
	<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Operation" title="ITIL Service Operation">Service Operation</a></html>		<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Operation" title="ITIL Service Operation">Service Operation</a></html>

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	The process overview of [[Media:Itil-technical-management.jpg\|ITIL Technical Management]]		The process overview of [[Media:Itil-technical-management.jpg\|ITIL Technical Management]]
	is showing the most important interfaces ''(see ~~Figure~~ 1)''.		is showing the most important interfaces ''(see Fig. 1)''.

	<p> </p>		<p> </p>
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Andrea at 17:40, 15 May 2016

2016-05-15T17:40:06Z

← Older revision		Revision as of 19:40, 15 May 2016
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	~~<html><div itemscope="itemscope" itemtype="https://schema.org/WebPage"><!-- define schema.org/WebPage --><p></html>~~
	<p> </p>		<p> </p>

	'''<span id="Overview">Objective:</span>''' <html><span ~~itemprop~~="description"~~><i><span~~ itemprop="~~name Headline~~">~~ITIL~~ <~~span itemprop="alternativeHeadline"~~>Technical Management~~</span></span>~~</i> provides technical expertise and support for the management of the IT infrastructure. Technical Managements plays an important role in the technical aspects of designing, testing, operating and improving IT services, as well as in developing the skills required to operate the IT infrastructure required.</span></p>		'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description"><i>ITIL Technical Management</i> provides technical expertise and support for the management of the IT infrastructure. Technical Managements plays an important role in the technical aspects of designing, testing, operating and improving IT services, as well as in developing the skills required to operate the IT infrastructure required.</span></p>
	<p><b>Part of</b>: <a ~~itemprop="isPartOf"~~ href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Operation" title="ITIL Service Operation">Service Operation</a></html>		<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Operation" title="ITIL Service Operation">Service Operation</a></html>

	'''Process Owner''': [[ITIL Technical Management#Technical Analyst\|Technical Analyst]]		'''Process Owner''': [[ITIL Technical Management#Technical Analyst\|Technical Analyst]]
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	Technical Management is treated in ITIL as a "[[ITIL Functions\|function]]". It plays an important role in the management of the IT infrastructure.		Technical Management is treated in ITIL as a "[[ITIL Functions\|function]]". It plays an important role in the management of the IT infrastructure.

	[[Image:Itil-technical-management.jpg\|right\|thumb\|375px\|alt=Technical Management ITIL\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_technical-management-itil.pdf ITIL Technical Management]]]		[[Image:Itil-technical-management.jpg\|right\|thumb\|375px\|alt=Technical Management ITIL\|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-technical-management.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_technical-management-itil.pdf ITIL Technical Management]]]
	Many Technical Management activities are embedded in various ITIL processes - but not all Technical Management activities. For this reason, at IT Process Maps we decided to introduce a Technical Management process as part of the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map] which contains the Technical Management activities not covered in any other ITIL process.		Many Technical Management activities are embedded in various ITIL processes - but not all Technical Management activities. For this reason, at IT Process Maps we decided to introduce a Technical Management process as part of the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map] which contains the Technical Management activities not covered in any other ITIL process.

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	<p> </p>		<p> </p>
	~~<p> </p>~~

	==~~[ Infobox ]~~==		==Notes==

			<html>By:  Stefan Kempter <a rel="author" href="https://plus.google.com/111925560448291102517/about"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter \| Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>

	<~~html><table class="wikitable">~~		<p> </p>
	~~<tr>~~
	~~<td>Link to this page:</td>~~
	~~<td><a itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Technical_Management">https://wiki.en.it-processmaps.com/index.php/ITIL_Technical_Management</a></td>~~
	~~</tr>~~
	~~<tr>~~
	~~<td>Languages:</td>~~
	<td><span itemprop="inLanguage" content="en">English</span> \| <span><a itemprop="citation" class="external text" href="https://wiki.de.it-processmaps.com/index.php/ITIL_Technical_Management" title="ITIL Technical Management">Deutsch</a></span></td>
	~~</tr>~~
	~~<tr>~~
	~~<td>Image:</td>~~
	<td style="vertical-align:top"><a itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/6/63/Itil-technical-management.jpg" title="Technical Management">ITIL Technical Management (.JPG)</a></td>
	~~</tr>~~
	~~<tr>~~
	~~<td>Author:</td>~~
	~~<td><span itemprop="author">Stefan Kempter</span>, <span itemprop="creator copyrightHolder publisher">IT Process Maps</span~~>    <a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter \| Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></td>
	~~</tr>~~
	</~~table~~>

	<p><small>		<p><small>
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	</span>		</span>
	</small></p>		</small></p>
	</~~div~~><~~!-- end of~~ schema.org/WebPage --><p></html>
			<!-- define schema.org/WebPage --> <span itemscope itemtype="https://schema.org/WebPage" itemref="md-webpage-description">
			<meta itemprop="name" content="ITIL Technical Management" />
			<meta itemprop="alternativeHeadline" content="Technical Management" />
			<link itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Technical_Management" />
			<meta itemprop="inLanguage" content="en" />
			<link itemprop="citation" href="https://wiki.de.it-processmaps.com/index.php/ITIL_Technical_Management" />
			<meta itemprop="Headline" content="ITIL Technical Management" />
			<link itemprop="isPartOf" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Operation" />
			<link itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/6/63/Itil-technical-management.jpg" />
			<link itemprop="author" href="https://plus.google.com/111925560448291102517/about" />
			<meta itemprop="author" content="Stefan Kempter" />
			<meta itemprop="creator copyrightHolder publisher" content="IT Process Maps" />
			</span><p></html>

	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:ITIL function]][[Category:Service Operation\|Technical Management]][[Category:ITIL Technical Management\|!]]		[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:ITIL function]][[Category:Service Operation\|Technical Management]][[Category:ITIL Technical Management\|!]]
	<!-- --- -->		<!-- --- -->

Andrea at 18:27, 26 December 2013

2013-12-26T18:27:21Z

Show changes

Andrea: /* Roles | Responsibilities */

2012-01-22T11:30:04Z

Roles | Responsibilities

← Older revision		Revision as of 13:30, 22 January 2012
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	<p> </p>		<p> </p>

	''ITIL Technical Management'' provides technical expertise and support for the management of the IT infrastructure. Technical Managements plays an important role in the technical aspects of designing, testing, operating and improving IT services, as well as in developing the skills required to operate the IT infrastructure required.		==<span id="ITIL Technical Management">Overview</span>==

			'''Objective''': ''ITIL Technical Management'' provides technical expertise and support for the management of the IT infrastructure. Technical Managements plays an important role in the technical aspects of designing, testing, operating and improving IT services, as well as in developing the skills required to operate the IT infrastructure required.

	'''Part of''': [[ITIL V3 Service Operation\|Service Operation]]		'''Part of''': [[ITIL V3 Service Operation\|Service Operation]]
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	<p> </p>		<p> </p>

	== ~~ITIL Technical Management ==~~		== Process Description ==
	~~==== Technical Management~~ Process ====

	Technical Management (treated in ITIL as a 'function') plays an important role in the management of the IT infrastructure.		Technical Management (treated in ITIL as a 'function') plays an important role in the management of the IT infrastructure.
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	This ITIL Technical Management process contains all Technical Management activities not included in other ITIL processes. Technical Management activities embedded in other processes are shown there, with responsibility assigned to the Technical Analyst role.		This ITIL Technical Management process contains all Technical Management activities not included in other ITIL processes. Technical Management activities embedded in other processes are shown there, with responsibility assigned to the Technical Analyst role.

	~~<p> </p>~~		The process overview of [[Media:Itil-technical-management.jpg\|ITIL Technical Management]]
			is showing the most important interfaces (see Figure 1).
	~~<span id="Sub~~-~~Processes">''No sub~~-~~processes are specified for [[~~ITIL Technical Management]].~~''</span>~~

	<p> </p>		<p> </p>

	==== ~~Downloads ====~~		== Sub-Processes ==

	~~Use the following links to open the process overview of Technical Management showing the most important interfaces:~~

	* [[~~Media:Itil-technical-management.jpg\|~~ITIL Technical Management ~~(.JPG)~~]]		No sub-processes are specified for [[ITIL Technical Management]].
	* [https://wiki.en.it-processmaps.~~com/images/pdf/process_overview_technical-management-itil.pdf ITIL Technical Management (.PDF)]~~

	<p> </p>		<p> </p>

	==~~== ITIL~~ Roles ====		== Roles \| Responsibilities ==

	;<span id="Technical Analyst">Technical Analyst - Process Owner</span>		;<span id="Technical Analyst">Technical Analyst - Process Owner</span>
	:The Technical Analyst is ~~responsible~~ for ~~designing~~ infrastructure ~~components and systems required to provide a service~~.		:The Technical Analyst is a Technical Management role which provides technical expertise and support for the management of the IT infrastructure. There is typically one Technical Analyst or team of analysts for every key technology area. This role plays an important part in the technical aspects of designing, testing, operating and improving IT services. It is also responsible for developing the skills required to operate the IT infrastructure.
	:This ~~includes~~ the ~~detailed specification~~ of ~~technologies~~ and ~~products as a basis~~ for ~~their procurement and customization~~.

	<p> </p>		<p> </p>
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	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL V3]][[Category:ITIL process]][[Category:Service Operation\|Technical Management]][[Category:ITIL Technical Management\|!]]		[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:Service Operation\|Technical Management]][[Category:ITIL Technical Management\|!]]
	<!-- --- -->		<!-- --- -->

Andrea: /* Process Description */

2011-10-13T12:40:56Z

Process Description

← Older revision		Revision as of 14:40, 13 October 2011
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	== ITIL Technical Management ==		== ITIL Technical Management ==
	==== Process ~~Description =~~===		==== Technical Management Process ====

	~~[[Image:Itil-technical-management.jpg\|right\|thumb\|375px\|alt~~=~~Technical Management ITIL\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_technical-management-itil.pdf ITIL Technical Management]]]~~

	Technical Management (treated in ITIL as a 'function') plays an important role in the management of the IT infrastructure.		Technical Management (treated in ITIL as a 'function') plays an important role in the management of the IT infrastructure.

			[[Image:Itil-technical-management.jpg\|right\|thumb\|375px\|alt=Technical Management ITIL\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_technical-management-itil.pdf ITIL Technical Management]]]
	While some Technical Management activities are covered by various ITIL processes, others are not - which is why at IT Process Maps we decided to introduce a Technical Management process as part of the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3].		While some Technical Management activities are covered by various ITIL processes, others are not - which is why at IT Process Maps we decided to introduce a Technical Management process as part of the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3].

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	<span id="Sub-Processes">''No sub-processes are specified for [[ITIL Technical Management]].''</span>		<span id="Sub-Processes">''No sub-processes are specified for [[ITIL Technical Management]].''</span>

			<p> </p>

			==== Downloads ====

			Use the following links to open the process overview of Technical Management showing the most important interfaces:

			* [[Media:Itil-technical-management.jpg\|ITIL Technical Management (.JPG)]]
			* [https://wiki.en.it-processmaps.com/images/pdf/process_overview_technical-management-itil.pdf ITIL Technical Management (.PDF)]

	<p> </p>		<p> </p>
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	<p> </p>		<p> </p>

	==== ~~Downloads~~ ====		{\| border="1" align="center" cellpadding="5" cellspacing="0" style="text-align:center;" valign="top"
			\|-
			\| valign="top" colspan="2" style="background:#ffffdd;" align="center"\| '''Responsibility Matrix: ITIL Technical Management'''
			\|-
			! width="65%" align="center" style="background:#ffffee;" \| ITIL Role / Sub-Process
			! style="background:#ffffee;" \| [[ITIL Technical Management#Technical Analyst\|Technical Analyst]]
			\|-
			\| align="left" \|[[ITIL Technical Management\|Technical Management]]<br /> ''(no sub-processes specified)''
			\| A[[ITIL Technical Management#Accountable\|<small>[1]</small>]]R[[ITIL Technical Management#Responsible\|<small>[2]</small>]]
			\|-
			\|}

			<p> </p>

			'''Remarks'''

	~~Use~~ the ~~following links to open~~ the ~~process overview~~ of Technical Management ~~showing the most important interfaces:~~		<span id="Accountable">[1] ''A: Accountable'' according to the RACI Model: Those who are ultimately accountable for the correct and thorough completion of the ITIL Technical Management process.</span>

	* [~~[Media~~:~~Itil-technical-management.jpg\|~~ITIL Technical Management (.~~JPG)]]~~		<span id="Responsible">[2] ''R: Responsible'' according to the RACI Model: Those who do the work to achieve a task within ITIL Technical Management.</span>
	* [https:/~~/wiki.en.it-processmaps.com/images/pdf/process_overview_technical-management-itil.pdf ITIL Technical Management (.PDF)]~~

	<p> </p>		<p> </p>

Andrea: Created page with "
2011-10-01T16:56:39Z

Created page with "<seo metakeywords="itil technical management, technical management itil" metadescription="Technical Management: ITIL process definition - Sub-processes - Terms - Additional infor..."

New page
<seo metakeywords="itil technical management, technical management itil" metadescription="Technical Management: ITIL process definition - Sub-processes - Terms - Additional information on ITIL Technical Management." />

<imagemap>
Image:ITIL-Wiki-deutsch.jpg|right|ITIL Technical Management
default [https://wiki.de.it-processmaps.com/index.php/ITIL_Technical_Management diese Seite auf Deutsch]
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''ITIL Technical Management'' provides technical expertise and support for the management of the IT infrastructure. Technical Managements plays an important role in the technical aspects of designing, testing, operating and improving IT services, as well as in developing the skills required to operate the IT infrastructure required.

'''Part of''': [[ITIL V3 Service Operation|Service Operation]]

'''Process Owner''': [[ITIL Technical Management#Technical Analyst|Technical Analyst]]

 

== ITIL Technical Management ==
==== Process Description ====

[[Image:Itil-technical-management.jpg|right|thumb|375px|alt=Technical Management ITIL|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_technical-management-itil.pdf ITIL Technical Management]]]

Technical Management (treated in ITIL as a 'function') plays an important role in the management of the IT infrastructure.

While some Technical Management activities are covered by various ITIL processes, others are not - which is why at IT Process Maps we decided to introduce a Technical Management process as part of the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3].

This ITIL Technical Management process contains all Technical Management activities not included in other ITIL processes. Technical Management activities embedded in other processes are shown there, with responsibility assigned to the Technical Analyst role.

 

''No sub-processes are specified for [[ITIL Technical Management]].''

 

==== ITIL Roles ====

;Technical Analyst - Process Owner
:The Technical Analyst is responsible for designing infrastructure components and systems required to provide a service.
:This includes the detailed specification of technologies and products as a basis for their procurement and customization.

 

==== Downloads ====

Use the following links to open the process overview of Technical Management showing the most important interfaces:

* [[Media:Itil-technical-management.jpg|ITIL Technical Management (.JPG)]]
* [https://wiki.en.it-processmaps.com/images/pdf/process_overview_technical-management-itil.pdf ITIL Technical Management (.PDF)]

 


[[Category:ITIL V3]][[Category:ITIL process]][[Category:Service Operation|Technical Management]][[Category:ITIL Technical Management|!]]