ITIL Strategy Management - Revision history

Andrea at 10:50, 31 December 2023

2023-12-31T10:50:46Z

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Andrea at 16:43, 18 March 2022

2022-03-18T16:43:13Z

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	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL 2011]][[Category:ITIL V3]][[Category:ITIL process]][[Category:Service Strategy\|Service Portfolio Management]][[Category:Strategy Management for IT Services\|!]]		[[Category:ITIL 4]][[Category:ITIL 2011]][[Category:ITIL V3]][[Category:ITIL practice]][[Category:ITIL process]][[Category:Service Strategy\|Service Portfolio Management]][[Category:Strategy Management for IT Services\|!]]
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Andrea at 11:25, 28 June 2020

2020-06-28T11:25:11Z

Show changes

Andrea at 11:27, 27 February 2018

2018-02-27T11:27:06Z

← Older revision		Revision as of 13:27, 27 February 2018
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	<itpmch><title>ITIL Strategy Management for IT Services \| IT Process Wiki</title>		<itpmch><title>ITIL Strategy Management for IT Services \| IT Process Wiki</title>
	<meta name="keywords" content="itil strategy management, strategy management itil, strategy management for it services" />		<meta name="keywords" content="itil strategy management, strategy management itil, strategy management for it services" />
	<meta name="description" content="Strategy Management for IT Services: ITIL process ~~definition - Sub-processes - Terms - Additional information on Strategy Management~~." />		<meta name="description" content="The objective of Strategy Management for IT Services is to assess the service provider's offerings, capabilities, competitors as well as current and potential market spaces in order to develop a strategy to serve customers. Once the strategy has been defined, this ITIL process is also responsible for ensuring the implementation of the strategy." />
	<meta property="og:url" content="https://wiki.en.it-processmaps.com/index.php/ITIL_Processes" />		<meta property="og:url" content="https://wiki.en.it-processmaps.com/index.php/ITIL_Processes" />
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	In the ITIL 2007 edition, [[ITIL Strategy Management#Strategic Service Assessment\|strategic assessments]] and the development of the [[ITIL Strategy Management#Service Strategy\|service strategy]] were performed under Service Portfolio Management.		In the ITIL 2007 edition, [[ITIL Strategy Management#Strategic Service Assessment\|strategic assessments]] and the development of the [[ITIL Strategy Management#Service Strategy\|service strategy]] were performed under Service Portfolio Management.

	'''''ITIL 2011''''' has introduced a ~~clearly defined~~ set of strategic processes, including "Strategy Management for IT Services". The process overview of [[Media:Strategy-management-itil.jpg\|ITIL Strategy Management (.JPG)]] ~~is showing~~ the ~~most important interfaces~~ (''see Fig. 1'').		'''''ITIL 2011''''' has introduced a revised set of strategic processes, including "Strategy Management for IT Services". The process overview of [[Media:Strategy-management-itil.jpg\|ITIL Strategy Management (.JPG)]] shows the key information flows (''see Fig. 1'').

	~~Furthermore~~ the new ITIL role [[ITIL Strategy Management#Service Strategy Manager\|Service Strategy Manager]] has been introduced to support the [[ITIL Strategy Management#IT Steering Group\|IT Steering Group]].		In addition, the new ITIL role of [[ITIL Strategy Management#Service Strategy Manager\|Service Strategy Manager]] has been introduced to support the [[ITIL Strategy Management#IT Steering Group\|IT Steering Group]].

	<p> </p>		<p> </p>
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	==Notes==		==Notes==

	<html>By:  Stefan Kempter <a rel="author" href="https://~~plus~~.~~google~~.com/~~111925560448291102517~~/~~about~~"><img style="margin:0px 0px 0px 0px;" src="~~/skins/Vector~~/images~~/itpm~~/bookmarking/~~gplus~~.png" width="16" height="16" title="By: Stefan Kempter \| Profile on ~~Google+~~" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>		<html>By:  Stefan Kempter <a rel="author" href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>

	<p> </p>		<p> </p>

	<p><small>		<p><small>
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	<a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Strategy_Management#Sub-Processes~~" itemprop="url~~"><span itemprop="~~title~~">Sub-Processes</span></a> ›		<meta itemprop="position" content="1"></span> ›
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	<a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Strategy_Management#Definitions~~" itemprop="url~~"><span itemprop="~~title~~">Definitions</span></a> ›		<span itemprop="name">Sub-Processes</span></a>
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	<a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Strategy_Management#Roles_.7C_Responsibilities~~" itemprop="url~~"><span itemprop="~~title~~">Roles</span></a>		<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Strategy_Management#Definitions">
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	<link itemprop="isPartOf" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Strategy" />		<link itemprop="isPartOf" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Strategy" />
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Andrea at 16:09, 24 April 2017

2017-04-24T16:09:55Z

← Older revision		Revision as of 18:09, 24 April 2017
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	<p> </p>		<p> </p>

	'''<span id="Overview">Objective</span>''': <html><span id="md-webpage-description" itemprop="description">The objective of <i>~~ITIL~~ Strategy Management for IT Services</i> is to assess the service provider’s offerings, capabilities, competitors as well as current and potential market spaces in order to develop a strategy to serve customers. Once the strategy has been defined, ITIL ~~Strategy Management~~ is also responsible for ensuring the implementation of the strategy.</span></p>		'''<span id="Overview">Objective</span>''': <html><span id="md-webpage-description" itemprop="description">The objective of <i>Strategy Management for IT Services</i> is to assess the service provider’s offerings, capabilities, competitors as well as current and potential market spaces in order to develop a strategy to serve customers. Once the strategy has been defined, this ITIL process is also responsible for ensuring the implementation of the strategy.</span></p>
	<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Strategy" title="ITIL Service Strategy">Service Strategy</a></html>		<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Strategy" title="ITIL Service Strategy">Service Strategy</a></html>

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	In the ITIL 2007 edition, [[ITIL Strategy Management#Strategic Service Assessment\|strategic assessments]] and the development of the [[ITIL Strategy Management#Service Strategy\|service strategy]] were performed under Service Portfolio Management.		In the ITIL 2007 edition, [[ITIL Strategy Management#Strategic Service Assessment\|strategic assessments]] and the development of the [[ITIL Strategy Management#Service Strategy\|service strategy]] were performed under Service Portfolio Management.

	'''''ITIL 2011''''' has introduced a clearly defined set of strategic processes, including "Strategy Management for IT Services". The process overview of [[Media:Strategy-management-itil.jpg\|ITIL Strategy Management (.JPG)]] is showing the most important interfaces (''see ~~Figure~~ 1'').		'''''ITIL 2011''''' has introduced a clearly defined set of strategic processes, including "Strategy Management for IT Services". The process overview of [[Media:Strategy-management-itil.jpg\|ITIL Strategy Management (.JPG)]] is showing the most important interfaces (''see Fig. 1'').

	Furthermore the new ITIL role [[ITIL Strategy Management#Service Strategy Manager\|Service Strategy Manager]] has been introduced to support the [[ITIL Strategy Management#IT Steering Group\|IT Steering Group]].		Furthermore the new ITIL role [[ITIL Strategy Management#Service Strategy Manager\|Service Strategy Manager]] has been introduced to support the [[ITIL Strategy Management#IT Steering Group\|IT Steering Group]].
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	<meta itemprop="creator copyrightHolder publisher" content="IT Process Maps" />		<meta itemprop="creator copyrightHolder publisher" content="IT Process Maps" />
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Andrea at 11:47, 15 May 2016

2016-05-15T11:47:56Z

← Older revision		Revision as of 13:47, 15 May 2016
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	<~~seo metakeywords~~="itil strategy management, strategy management itil, strategy management for it services" ~~metadescription~~="Strategy Management for IT Services: ITIL process definition - Sub-processes - Terms - Additional information on Strategy Management." />		<itpmch><title>ITIL Strategy Management for IT Services \| IT Process Wiki</title>
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	<br style="clear:both;"/>		<br style="clear:both;"/>

	~~<html><div itemscope="itemscope" itemtype="https://schema.org/WebPage"><!-- define schema.org/WebPage --><p></html>~~
	<p> </p>		<p> </p>

	'''<span id="Overview">Objective</span>''': <html><span itemprop="description">The objective of <i~~><span itemprop="alternativeHeadline" content="ITIL Strategy Management"~~>ITIL ~~<span itemprop="name Headline">~~Strategy Management for IT Services~~</span></span>~~</i> is to assess the service provider’s offerings, capabilities, competitors as well as current and potential market spaces in order to develop a strategy to serve customers. Once the strategy has been defined, ITIL Strategy Management is also responsible for ensuring the implementation of the strategy.</span></p>		'''<span id="Overview">Objective</span>''': <html><span id="md-webpage-description" itemprop="description">The objective of <i>ITIL Strategy Management for IT Services</i> is to assess the service provider’s offerings, capabilities, competitors as well as current and potential market spaces in order to develop a strategy to serve customers. Once the strategy has been defined, ITIL Strategy Management is also responsible for ensuring the implementation of the strategy.</span></p>
	<p><b>Part of</b>: <a ~~itemprop="isPartOf"~~ href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Strategy" title="ITIL Service Strategy">Service Strategy</a></html>		<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Strategy" title="ITIL Service Strategy">Service Strategy</a></html>

	'''Process Owner''': [[ITIL Strategy Management#Service Strategy Manager\|Service Strategy Manager]]		'''Process Owner''': [[ITIL Strategy Management#Service Strategy Manager\|Service Strategy Manager]]
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	==Process Description==		==Process Description==

	[[Image:Strategy-management-itil.jpg\|right\|thumb\|375px\|alt=Strategy Management ITIL\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_strategy_management_itil.pdf Strategy Management for IT Services]]]		[[Image:Strategy-management-itil.jpg\|right\|thumb\|375px\|alt=Strategy Management ITIL\|link=https://wiki.en.it-processmaps.com/index.php/File:Strategy-management-itil.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_strategy_management_itil.pdf Strategy Management for IT Services]]]
	In the ITIL 2007 edition, [[ITIL Strategy Management#Strategic Service Assessment\|strategic assessments]] and the development of the [[ITIL Strategy Management#Service Strategy\|service strategy]] were performed under Service Portfolio Management.		In the ITIL 2007 edition, [[ITIL Strategy Management#Strategic Service Assessment\|strategic assessments]] and the development of the [[ITIL Strategy Management#Service Strategy\|service strategy]] were performed under Service Portfolio Management.

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	<p> </p>		<p> </p>

	==~~<span id="Checklists_.7C_KPIs">~~KPIs~~</span>~~==		==KPIs==

	*[[ITIL KPIs Service Strategy#ITIL KPIs Service Portfolio Management\|Key Performance Indicators (KPIs) Strategy Management for IT Services Management]]

			<html><ul><li><a href="https://wiki.en.it-processmaps.com/index.php/ITIL_KPIs_Service_Strategy#ITIL_KPIs_Service_Portfolio_Management" title="ITIL KPIs Strategy Management">Key Performance Indicators (KPIs) Strategy Management for IT Services Management</a></li></ul>
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	<p> </p>		<p> </p>

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	<p> </p>		<p> </p>
	~~<p> </p>~~

	==~~[ Infobox ]~~==		==Notes==

			<html>By:  Stefan Kempter <a rel="author" href="https://plus.google.com/111925560448291102517/about"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter \| Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>

	<~~html><table class="wikitable">~~		<p> </p>
	~~<tr>~~
	~~<td>Link to this page:</td>~~
	~~<td><a itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Strategy_Management">https://wiki.en.it-processmaps.com/index.php/ITIL_Strategy_Management</a></td>~~
	~~</tr>~~
	~~<tr>~~
	~~<td>Languages:</td>~~
	<td><span itemprop="inLanguage" content="en">English</span> \| <span><a itemprop="citation" class="external text" href="https://wiki.de.it-processmaps.com/index.php/ITIL_Strategy_Management" title="Strategie-Management für IT Services">Deutsch</a></span></td>
	~~</tr>~~
	~~<tr>~~
	~~<td>Image:</td>~~
	<td style="vertical-align:top"><a itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/4/43/Strategy-management-itil.jpg" title="Strategy Management for IT Services">ITIL Strategy Management for IT Services (.JPG)</a></td>
	~~</tr>~~
	~~<tr>~~
	~~<td>Author:</td>~~
	~~<td><span itemprop="author">Stefan Kempter</span>, <span itemprop="creator copyrightHolder publisher">IT Process Maps</span~~>    <a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter \| Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></td>
	~~</tr>~~
	</~~table~~>

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	[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:Service Strategy\|Service Portfolio Management]][[Category:Strategy Management for IT Services\|!]]		[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:Service Strategy\|Service Portfolio Management]][[Category:Strategy Management for IT Services\|!]]
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Andrea at 17:55, 22 December 2013

2013-12-22T17:55:45Z

Show changes

Andrea: /* Definitions */

2012-02-27T16:03:12Z

Definitions

← Older revision		Revision as of 18:03, 27 February 2012
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	:Business Planning Information includes important input from clients and external service providers, especially for devising the [[ITIL Strategy Management#Service Strategy\|Service Strategy]] and looking for ways to improve services. This input will highlight, for example, planned business initiatives like the introduction of new product/ service offerings or the expansion into new markets, as well as information on the future development of business activity, especially expected increases in business transaction volumes. This information helps the service organization understand the businesses it serves and their plans for the future, allowing it to offer and develop the right set of services.		:Business Planning Information includes important input from clients and external service providers, especially for devising the [[ITIL Strategy Management#Service Strategy\|Service Strategy]] and looking for ways to improve services. This input will highlight, for example, planned business initiatives like the introduction of new product/ service offerings or the expansion into new markets, as well as information on the future development of business activity, especially expected increases in business transaction volumes. This information helps the service organization understand the businesses it serves and their plans for the future, allowing it to offer and develop the right set of services.

	;<span id="Service Strategy">Service Strategy</span>		;<span id="Service Strategy">Service Strategy Plan</span>
	:~~A systematic long~~-~~term plan~~ of ~~action, designed by the IT Service Organization~~ to ~~achieve defined objectives~~.		:The Service Strategy Plan (at times referred to as the ''Service Strategy'') is about translating a big idea regarding customer needs into a distinctive and cost-effective set of connected capabilities and resources to satisfy those needs.

	;<span id="Strategic Plan">Strategic Plan</span>		;<span id="Strategic Plan">Strategic Action Plan</span>
	:~~A plan for implementing~~ the [[ITIL Strategy Management#Service Strategy\|Service Strategy]], ~~containing~~ specific ~~objectives, activities~~ and responsibilities.		:The Strategic Action Plan sets out the steps required to implement the previously defined [[ITIL Strategy Management#Service Strategy\|Service Strategy]], defining specific tasks and responsibilities.

	;<span id="Strategic Service Assessment">Strategic Service Assessment</span>		;<span id="Strategic Service Assessment">Strategic Service Assessment</span>
	:The [[#ITIL Strategy Management Assessment\|Strategic Service Assessment]] is used to gain insight into a service provider's weaknesses and ~~strengths~~ prior to developing a [[ITIL Strategy Management#Service Strategy\|Service Strategy]].		:The [[#ITIL Strategy Management Assessment\|Strategic Service Assessment]] is used to gain insight into a service provider's weaknesses, strengths and opportunities prior to developing a [[ITIL Strategy Management#Service Strategy\|Service Strategy]].

	<p> </p>		<p> </p>
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	\| align="left" \|[[#ITIL Service Strategy Execution\|Service Strategy Execution]]		\| align="left" \|[[#ITIL Service Strategy Execution\|Service Strategy Execution]]
	\| AR		\| AR
	\| R		\|
	\|-		\|-
	\|}		\|}

Andrea: /* Definitions */

2011-12-22T10:21:29Z

Definitions

← Older revision		Revision as of 12:21, 22 December 2011
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	;<span id="Strategic Service Assessment">Strategic Service Assessment</span>		;<span id="Strategic Service Assessment">Strategic Service Assessment</span>
	:The [[#ITIL Strategy Management Assessment\|Strategic Service Assessment]] is used to gain insight into a service provider's weaknesses and strengths prior to developing a [[ITIL Strategy Management#Service Strategy\|Service Strategy]].		:The [[#ITIL Strategy Management Assessment\|Strategic Service Assessment]] is used to gain insight into a service provider's weaknesses and strengths prior to developing a [[ITIL Strategy Management#Service Strategy\|Service Strategy]].

			<p> </p>

			== Checklists \| KPIs ==

			* [[ITIL KPIs Service Strategy#ITIL KPIs Service Portfolio Management\|Key Performance Indicators (KPIs) Strategy Management for IT Services Management]]

	<p> </p>		<p> </p>
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	;<span id="Service Strategy Manager">Service Strategy Manager - Process Owner</span>		;<span id="Service Strategy Manager">Service Strategy Manager - Process Owner</span>
	:The Service Strategy Manager supports the [[~~Service Portfolio~~ Management#IT Steering Group\|IT Steering Group]] in producing and maintaining the service provider's strategy. This role is also responsible for communicating and implementing the service strategy.		:The Service Strategy Manager supports the [[ITIL Strategy Management#IT Steering Group\|IT Steering Group]] in producing and maintaining the service provider's strategy. This role is also responsible for communicating and implementing the service strategy.

	;<span id="IT Steering Group">IT Steering Group (ISG)</span>		;<span id="IT Steering Group">IT Steering Group (ISG)</span>

Andrea: Created page with "
2011-12-08T09:31:40Z

Created page with "<seo metakeywords="itil strategy management, strategy management itil, strategy management for it services" metadescription="Strategy Management for IT Services: ITIL process def..."

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<seo metakeywords="itil strategy management, strategy management itil, strategy management for it services" metadescription="Strategy Management for IT Services: ITIL process definition - Sub-processes - Terms - Additional information on Strategy Management." />
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Image:ITIL-Wiki-deutsch.jpg|right|Strategy Management ITIL
default [https://wiki.de.it-processmaps.com/index.php/ITIL_Strategy_Management diese Seite auf Deutsch]
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</imagemap>
 

 

==Overview==

'''Objective''': The objective of ''Strategy Management for IT Services'' is to assess the service provider’s offerings, capabilities, competitors as well as current and potential market spaces in order to develop a strategy to serve customers. Once the strategy has been defined, ITIL Strategy Management is also responsible for ensuring the implementation of the strategy.

'''Part of''': [[ITIL V3 Service Strategy|Service Strategy]]

'''Process Owner''': [[ITIL Strategy Management#Service Strategy Manager|Service Strategy Manager]]

 

== Process Description ==

[[Image:Strategy-management-itil.jpg|right|thumb|375px|alt=Strategy Management ITIL|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_strategy_management_itil.pdf Strategy Management for IT Services]]]
In the ITIL 2007 edition, [[ITIL Strategy Management#Strategic Service Assessment|strategic assessments]] and the development of the [[ITIL Strategy Management#Service Strategy|service strategy]] were performed under Service Portfolio Management.

'''''ITIL 2011''''' has introduced a clearly defined set of strategic processes, including "Service Management for IT Services". The process overview of [[Media:Strategy-management-itil.jpg|ITIL Strategy Management (.JPG)]] is showing the most important interfaces (''see Figure 1'').

Furthermore the new ITIL role [[ITIL Strategy Management#Service Strategy Manager|Service Strategy Manager]] has been introduced to support the [[ITIL Strategy Management#IT Steering Group|IT Steering Group]].

 

== Sub-Processes ==

These are the [[ITIL Strategy Management|Strategy Management for IT Services]] sub-processes and their process objectives:

 

;Strategic Service Assessment
:Process Objective: To assess the present situation of the service provider within its current market spaces. This includes an [[ITIL Strategy Management#Strategic Service Assessment|assessment]] of current service offerings, customer needs and competing offers from other service providers.

;Service Strategy Definition
:Process Objective: To define the overall goals the service provider should pursue in its development, and to identify what services will be offered to what customers or customer segments, based on the results of the [[ITIL Strategy Management#Strategic Service Assessment|Strategic Service Assessment]].

;Service Strategy Execution
:Process Objective: To define and plan strategic initiatives, and ensure the implementation of those initiatives.

 

== Definitions ==

The following ITIL terms and acronyms (''information objects'') are used in [[ITIL Strategy Management|Strategy Management for IT Services]] to represent process outputs and inputs:

 

;Business Planning Information
:Business Planning Information includes important input from clients and external service providers, especially for devising the [[ITIL Strategy Management#Service Strategy|Service Strategy]] and looking for ways to improve services. This input will highlight, for example, planned business initiatives like the introduction of new product/ service offerings or the expansion into new markets, as well as information on the future development of business activity, especially expected increases in business transaction volumes. This information helps the service organization understand the businesses it serves and their plans for the future, allowing it to offer and develop the right set of services.

;Service Strategy
:A systematic long-term plan of action, designed by the IT Service Organization to achieve defined objectives.

;Strategic Plan
:A plan for implementing the [[ITIL Strategy Management#Service Strategy|Service Strategy]], containing specific objectives, activities and responsibilities.

;Strategic Service Assessment
:The [[#ITIL Strategy Management Assessment|Strategic Service Assessment]] is used to gain insight into a service provider's weaknesses and strengths prior to developing a [[ITIL Strategy Management#Service Strategy|Service Strategy]].

 

== Roles | Responsibilities ==

;Service Strategy Manager - Process Owner
:The Service Strategy Manager supports the [[Service Portfolio Management#IT Steering Group|IT Steering Group]] in producing and maintaining the service provider's strategy. This role is also responsible for communicating and implementing the service strategy.

;IT Steering Group (ISG)
:The IT Steering Group (ISG) sets the direction and strategy for IT Services. It includes members of senior management from business and IT. The IT Steering Group reviews the business and IT strategies in order to make sure that they are aligned. It also sets priorities of service development programs/ projects.

 

{| border="1" align="center" cellpadding="5" cellspacing="0" style="text-align:center;" valign="top"
|-
| valign="top" colspan="3" style="background:#ffffdd;" align="center"| '''Responsibility Matrix: ITIL Strategy Management'''
|-
! width="50%" align="center" style="background:#ffffee;" | ITIL Role | Sub-Process
! style="background:#ffffee;" | [[ITIL Strategy Management#Service Strategy Manager|Service Strategy Manager]]
! style="background:#ffffee;" | [[ITIL Strategy Management#IT Steering Group|IT Steering Group]]
|-
| align="left" |[[#ITIL Strategy Management Assessment|Strategic Service Assessment]]
| A[[ITIL Strategy Management#Accountable|[1]]]R[[ITIL Strategy Management#Responsible|[2]]]
| R
|-
| align="left" |[[#ITIL Service Strategy Definition|Service Strategy Definition]]
| AR
| R
|-
| align="left" |[[#ITIL Service Strategy Execution|Service Strategy Execution]]
| AR
| R
|-
|}

 

'''Remarks'''

[1] ''A: Accountable'' according to the RACI Model: Those who are ultimately accountable for the correct and thorough completion of the ITIL Strategy Management process.

[2] ''R: Responsible'' according to the RACI Model: Those who do the work to achieve a task within Strategy Management for IT Services.

 


[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:Service Strategy|Service Portfolio Management]][[Category:Strategy Management for IT Services|!]]