ITIL Service Strategy - Revision history

Andrea at 10:47, 31 December 2023

2023-12-31T10:47:21Z

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	<meta name="twitter:image:alt" content="Overview of the processes in ITIL Service Strategy: Strategy Management for IT Services, Service Portfolio Management, Financial Management for IT Services, Demand Management and Business Relationship Management.">
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Andrea at 17:04, 17 March 2022

2022-03-17T17:04:31Z

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	[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL stage]][[Category:ITIL process\|1]][[Category:Service Strategy\|!]]		[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL stage]][[Category:ITIL process\|1]][[Category:Service Strategy\|!]]
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Andrea at 16:20, 21 September 2019

2019-09-21T16:20:32Z

Show changes

Stefan: Replaced references to ITIL 2011 with ITIL V3

2019-05-30T13:19:14Z

Replaced references to ITIL 2011 with ITIL V3

Andrea at 11:24, 27 February 2018

2018-02-27T11:24:52Z

← Older revision		Revision as of 13:24, 27 February 2018
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	<itpmch><title>ITIL Service Strategy \| IT Process Wiki</title>		<itpmch><title>ITIL Service Strategy \| IT Process Wiki</title>
	<meta name="keywords" content="itil service strategy, itil v3 service strategy, service strategy itil, service strategy processes" />		<meta name="keywords" content="itil service strategy, itil v3 service strategy, service strategy itil, service strategy processes" />
	<meta name="description" content="ITIL Service Strategy~~: Definition - Processes - Additional information~~ on Service Strategy~~: ITIL Roles, Checklists, KPIs..~~." />		<meta name="description" content="The objective of ITIL Service Strategy is to decide on a strategy to serve customers. Starting from an assessment of customer needs and the market place, the Service Strategy lifecycle stage determines which services the IT organization is to offer and what capabilities need to be developed." />
	<meta property="og:url" content="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Strategy" />		<meta property="og:url" content="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Strategy" />
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	==Notes==		==Notes==

	<html>By:  Stefan Kempter <a rel="author" href="https://~~plus~~.~~google~~.com/~~111925560448291102517~~/~~about~~"><img style="margin:0px 0px 0px 0px;" src="~~/skins/Vector~~/images~~/itpm~~/bookmarking/~~gplus~~.png" width="16" height="16" title="By: Stefan Kempter \| Profile on ~~Google+~~" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>		<html>By:  Stefan Kempter <a rel="author" href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>

	<p> </p>		<p> </p>

	<p><small>		<p><small>
	<span itemscope="itemscope" itemtype="http://~~data-vocabulary~~.org/~~Breadcrumb~~">		<span itemprop="breadcrumb" itemscope itemtype="http://schema.org/BreadcrumbList">
	<a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Strategy_Management~~" itemprop="url~~"><span itemprop="~~title~~">Strategy Mgmt.</span></a> ›		<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem">
	</span>		<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Strategy_Management">
	<span ~~itemscope~~="itemscope" itemtype="http://~~data-vocabulary~~.org/~~Breadcrumb~~">		<span itemprop="name">Strategy Mgmt.</span></a>
	<a href="https://wiki.en.it-processmaps.com/index.php/Service_Portfolio_Management~~" itemprop="url~~"><span itemprop="~~title~~">Service Portfolio Mgmt.</span></a> ›		<meta itemprop="position" content="1"></span> ›
	</span>		<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem">
	<span ~~itemscope~~="itemscope" itemtype="http://~~data-vocabulary~~.org/~~Breadcrumb~~">		<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/Service_Portfolio_Management">
	<a href="https://wiki.en.it-processmaps.com/index.php/Financial_Management~~" itemprop="url~~"><span itemprop="~~title~~">Financial Mgmt.</span></a> ›		<span itemprop="name">Service Portfolio Mgmt.</span></a>
	</span>		<meta itemprop="position" content="2"></span> ›
	<span ~~itemscope~~="itemscope" itemtype="http://~~data-vocabulary~~.org/~~Breadcrumb~~">		<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem">
	<a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Demand_Management~~" itemprop="url~~"><span itemprop="~~title~~">Demand Mgmt.</span></a> ›		<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/Financial_Management">
	</span>		<span itemprop="name">Financial Mgmt.</span></a>
	<span ~~itemscope~~="itemscope" itemtype="http://~~data-vocabulary~~.org/~~Breadcrumb~~">		<meta itemprop="position" content="3"></span> ›
	<a href="https://wiki.en.it-processmaps.com/index.php/Business_Relationship_Management~~" itemprop="url~~"><span itemprop="~~title~~">Business Relationship Mgmt.</span></a>		<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem">
			<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Demand_Management">
			<span itemprop="name">Demand Mgmt.</span></a>
			<meta itemprop="position" content="4"></span> ›
			<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem">
			<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/Business_Relationship_Management">
			<span itemprop="name">Business Relationship Mgmt.</span></a>
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	<link itemprop="author" href="https://~~plus~~.~~google~~.com/~~111925560448291102517~~/~~about~~" />		<link itemprop="author" href="https://www.linkedin.com/in/stefankempter" />
	<meta itemprop="author" content="Stefan Kempter" />		<meta itemprop="author" content="Stefan Kempter" />
	<meta itemprop="creator copyrightHolder publisher" content="IT Process Maps" />		<meta itemprop="creator copyrightHolder publisher" content="IT Process Maps" />

Andrea at 08:30, 28 April 2017

2017-04-28T08:30:41Z

← Older revision		Revision as of 10:30, 28 April 2017
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	~~<p> </p>~~

	'''<span id="ITIL_Service_Strategy_definition">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description">The objective of <i>ITIL Service Strategy</i> is to decide on a strategy to serve customers. Starting from an assessment of customer needs and the market place, the Service Strategy lifecycle stage determines which services the IT organization is to offer and what capabilities need to be developed. Its ultimate goal is to make the IT organization think and act in a strategic manner.</span></p>		'''<span id="ITIL_Service_Strategy_definition">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description">The objective of <i>ITIL Service Strategy</i> is to decide on a strategy to serve customers. Starting from an assessment of customer needs and the market place, the Service Strategy lifecycle stage determines which services the IT organization is to offer and what capabilities need to be developed. Its ultimate goal is to make the IT organization think and act in a strategic manner.</span></p>

Andrea at 09:10, 23 April 2017

2017-04-23T09:10:37Z

← Older revision		Revision as of 11:10, 23 April 2017
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	<meta itemprop="author" content="Stefan Kempter" />		<meta itemprop="author" content="Stefan Kempter" />
	<meta itemprop="creator copyrightHolder publisher" content="IT Process Maps" />		<meta itemprop="creator copyrightHolder publisher" content="IT Process Maps" />
	</span><p></html>		</span><p></html>

Andrea at 10:40, 15 May 2016

2016-05-15T10:40:53Z

← Older revision		Revision as of 12:40, 15 May 2016
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	~~<html><div itemscope="itemscope" itemtype="https://schema.org/WebPage"><!-- define schema.org/WebPage --><p></html>~~
	<p> </p>		<p> </p>

	'''<span id="ITIL_Service_Strategy_definition">Objective:</span>''' <html><span itemprop="description">The objective of <i~~><span itemprop="name Headline"~~>ITIL ~~<span itemprop="alternativeHeadline">~~Service Strategy~~</span></span>~~</i> is to decide on a strategy to serve customers. Starting from an assessment of customer needs and the market place, the Service Strategy lifecycle stage determines which services the IT organization is to offer and what capabilities need to be developed. Its ultimate goal is to make the IT organization think and act in a strategic manner.</span></p>		'''<span id="ITIL_Service_Strategy_definition">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description">The objective of <i>ITIL Service Strategy</i> is to decide on a strategy to serve customers. Starting from an assessment of customer needs and the market place, the Service Strategy lifecycle stage determines which services the IT organization is to offer and what capabilities need to be developed. Its ultimate goal is to make the IT organization think and act in a strategic manner.</span></p>
	<p><b>Part of</b>: <a ~~itemprop="isPartOf"~~ href="https://wiki.en.it-processmaps.com/index.php/ITIL_Processes#ITIL_Processes_according_to_ITIL_2011" title="ITIL Processes">IT Service Management \| ITIL 2011 processes</a></html>		<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Processes#ITIL_Processes_according_to_ITIL_2011" title="ITIL Processes">IT Service Management \| ITIL 2011 processes</a></html>

	<p> </p>		<p> </p>
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	* [https://wiki.en.it-processmaps.com/images/pdf/service-strategy-itil-v3.pdf ITIL Service Strategy (.PDF)]''		* [https://wiki.en.it-processmaps.com/images/pdf/service-strategy-itil-v3.pdf ITIL Service Strategy (.PDF)]''
	\|style="vertical-align:top" \|		\|style="vertical-align:top" \|
	[[Image:Itil-service-strategy.jpg\|thumb\|175px\|left\|none\|alt=Service Strategy ITIL\|The ITIL discipline Service Strategy at a glance]]		[[Image:Itil-service-strategy.jpg\|thumb\|175px\|left\|none\|alt=Service Strategy ITIL\|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-service-strategy.jpg\|The ITIL discipline Service Strategy at a glance]]
	\|-		\|-
	\|}		\|}
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	<p> </p>		<p> </p>

	==~~[ Infobox ]~~==		==Notes==

	<html>~~<table class="wikitable">~~		<html>By:  Stefan Kempter <a rel="author" href="https://plus.google.com/111925560448291102517/about"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter \| Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>
	~~<tr>~~
	~~<td>Link to this page~~:~~</td>~~		<p> </p>
	~~<td><a itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Strategy">https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Strategy</a></td>~~
	~~</tr>~~
	~~<tr>~~
	~~<td>Languages:</td>~~
	<td><span itemprop="inLanguage" content="en">English</span> \| <span><a itemprop="citation" class="external text" href="https://wiki.de.it-processmaps.com/index.php/ITIL_Service_Strategy_-_Servicestrategie">Deutsch</a></span> \| <span><a itemprop="citation" class="external text" href="https://wiki.es.it-processmaps.com/index.php/ITIL_Estrategia_del_Servicio">espa&#~~xf1~~;~~ol</a></span></td>~~
	~~</tr>~~
	~~<tr>~~
	~~<td>Image:</td>~~
	<td style="vertical-align:top"><a itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/4/4b/Overview_service_strategy_itilv3.jpg" title="ITIL Service Strategy">ITIL 2011 Service Strategy processes (.JPG)</a></td>
	~~</tr>~~
	~~<tr>~~
	~~<td>Author:</td>~~
	~~<td><span itemprop="author">~~Stefan Kempter~~</span>, <span itemprop="creator copyrightHolder publisher">IT Process Maps</span>~~ &~~nbsp;&nbsp~~; <a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter \| Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></td>
	<~~/tr~~>
	</~~table~~>

	<p><small>		<p><small>
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			<link itemprop="citation" href="https://wiki.es.it-processmaps.com/index.php/ITIL_Estrategia_del_Servicio" />
			<meta itemprop="Headline" content="ITIL Service Strategy" />
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			<meta itemprop="author" content="Stefan Kempter" />
			<meta itemprop="creator copyrightHolder publisher" content="IT Process Maps" />
			</span><p></html>

	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL stage]][[Category:ITIL process\|1]][[Category:Service Strategy\|!]]		[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL stage]][[Category:ITIL process\|1]][[Category:Service Strategy\|!]]
	<!-- --- -->		<!-- --- -->

Andrea at 18:51, 10 December 2013

2013-12-10T18:51:44Z

Show changes

Andrea: Andrea moved page ITIL V3 Service Strategy to ITIL Service Strategy: More generic name of the page.

2013-07-14T09:46:54Z

Andrea moved page ITIL V3 Service Strategy to ITIL Service Strategy: More generic name of the page.

← Older revision		Revision as of 11:46, 14 July 2013
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	~~The~~ following processes are part of the ITIL ~~discipline~~ [[ITIL V3 Service Strategy\|Service Strategy]]:		As per '''ITIL 2011''', the following processes are part of the ITIL stage [[ITIL V3 Service Strategy\|Service Strategy]]:

	<p> </p>		<p> </p>
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	* [[ITIL KPIs Service Strategy\|KPIs for Service Strategy]]		* [[ITIL KPIs Service Strategy\|KPIs for Service Strategy]]
	* [[ITIL-Checklists#~~Checklists~~ ITIL V3 Service Strategy\|Checklists for Service Strategy]]		* [[ITIL-Checklists#ITIL Service Strategy Templates\|Checklists for Service Strategy]]
	* [[Roles ~~within ITIL V3~~#ITIL V3 roles ~~within~~ Service Strategy\|ITIL Roles within Service Strategy]]		* [[ITIL Roles#ITIL roles - Service Strategy\|ITIL Roles within Service Strategy]]

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			<html><a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter \| Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></html>

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	[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL stage]][[Category:ITIL process\|1]][[Category:Service Strategy\|!]]		[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL stage]][[Category:ITIL process\|1]][[Category:Service Strategy\|!]]
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← Older revision		Revision as of 15:19, 30 May 2019
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	'''<span id="ITIL_Service_Strategy_definition">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description">The objective of <i>ITIL Service Strategy</i> is to decide on a strategy to serve customers. Starting from an assessment of customer needs and the market place, the Service Strategy lifecycle stage determines which services the IT organization is to offer and what capabilities need to be developed. Its ultimate goal is to make the IT organization think and act in a strategic manner.</span></p>		'''<span id="ITIL_Service_Strategy_definition">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description">The objective of <i>ITIL Service Strategy</i> is to decide on a strategy to serve customers. Starting from an assessment of customer needs and the market place, the Service Strategy lifecycle stage determines which services the IT organization is to offer and what capabilities need to be developed. Its ultimate goal is to make the IT organization think and act in a strategic manner.</span></p>
	<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Processes#ITIL_Processes_according_to_ITIL_2011" title="ITIL Processes">IT Service Management \| ITIL ~~2011~~ processes</a></html>		<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Processes#ITIL_Processes_according_to_ITIL_2011" title="ITIL Processes">IT Service Management \| ITIL processes</a></html>

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	<meta itemprop="itemListOrder" content="Ascending" />		<meta itemprop="itemListOrder" content="Ascending" />
	<p><span itemprop="name" content="Service Strategy main processes:">~~As per~~ ITIL ~~2011, the following~~ <strong>~~main processes~~</strong> ~~are part of~~ the ~~ITIL stage~~ <strong ~~class="selflink"~~>~~Service Strategy~~</strong>:</span>		<p><span itemprop="name" content="Service Strategy main processes:">The ITIL service lifecycle stage of <strong class="selflink">Service Strategy</strong> includes the following <strong>main processes</strong>:</span>
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	<link itemprop="citation" href="https://wiki.es.it-processmaps.com/index.php/ITIL_Estrategia_del_Servicio" />		<link itemprop="citation" href="https://wiki.es.it-processmaps.com/index.php/ITIL_Estrategia_del_Servicio" />
	<meta itemprop="Headline" content="ITIL Service Strategy" />		<meta itemprop="Headline" content="ITIL Service Strategy" />
	<link itemprop="isPartOf" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Processes#~~ITIL_Processes_according_to_ITIL_2011~~" />		<link itemprop="isPartOf" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Processes#ITIL_Processes_according_to_ITIL_V3" />
	<link itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/4/4b/Overview_service_strategy_itilv3.jpg" />		<link itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/4/4b/Overview_service_strategy_itilv3.jpg" />
	<link itemprop="author" href="https://www.linkedin.com/in/stefankempter" />		<link itemprop="author" href="https://www.linkedin.com/in/stefankempter" />