ITIL Service Operation - Revision history

Andrea at 10:49, 31 December 2023

2023-12-31T10:49:52Z

← Older revision		Revision as of 12:49, 31 December 2023
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	~~<meta name="twitter:site" content="@itprocessmaps">~~
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	~~<meta name="twitter:title" content="ITIL Service Operation \| IT Process Wiki">~~
	~~<meta name="twitter:description" content="The objective of ITIL Service Operation is to make sure that IT services are delivered effectively and efficiently.">~~
	~~<meta name="twitter:image" content="https://wiki.en.it-processmaps.com/images/9/96/Service-operation-itil.jpg">~~
	<meta name="twitter:image:alt" content="Overview of the processes in ITIL Service Operation: Event Management, Incident Management, Request Fulfilment, Access Management, Problem Management, IT Operations Control, Facilities Management, Application Management and Technical Management.">
	<link href="https://plus.google.com/108613479011811316823/posts" rel="publisher" />		<link href="https://plus.google.com/108613479011811316823/posts" rel="publisher" />
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Andrea at 17:24, 17 March 2022

2022-03-17T17:24:09Z

← Older revision		Revision as of 19:24, 17 March 2022
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	<html>Since the processes defined in ITIL V3 have not been invalidated with the introduction of ITIL V4, organizations that need to design their Service Operation processes can still use the processes specified in ITIL V3 as templates.</p>		<html>Since the processes defined in ITIL V3 have not been invalidated with the introduction of ITIL V4, organizations that need to design their Service Operation processes can still use the processes specified in ITIL V3 as templates.</p>

	<p style="~~background~~:#~~ecfdec~~; padding: 0.5em 1em;"><i><u>Note</u>:</i> In our <i>YaSM Service Management Wiki</i> we describe a <a class="external" href="https://yasm.com/wiki/en/index.php/Service_Management_Processes" title="Service management processes">leaner set of 19 service management processes</a> that are more in tune with ITIL 4 and its focus on simplicity and "just enough process". The YaSM service management model includes a <a class="external" href="https://yasm.com/wiki/en/index.php/LP4:_Operate_the_services" title="YaSM service operation process">Service Operation process</a> that is a good starting point for organizations that wish to adopt ITIL 4.</html>		<p style="border: 8px solid #cef6e3; padding: 0.5em 1em;"><i><u>Note</u>:</i><br /> In our <i>YaSM Service Management Wiki</i> we describe a <a class="external" href="https://yasm.com/wiki/en/index.php/Service_Management_Processes" title="Service management processes">leaner set of 19 service management processes</a> that are more in tune with ITIL 4 and its focus on simplicity and "just enough process".<br /><br /> The YaSM service management model includes a <a class="external" href="https://yasm.com/wiki/en/index.php/LP4:_Operate_the_services" title="YaSM service operation process">Service Operation process</a> that is a good starting point for organizations that wish to adopt ITIL 4.</html>

	==<span id="Additional_Information_on_Service_Operation">KPIs \| Templates \| Roles</span>==		==<span id="Additional_Information_on_Service_Operation">KPIs \| Templates \| Roles</span>==
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	[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL stage]][[Category:ITIL process\|4]][[Category:Service Operation\|!]]		[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL stage]][[Category:ITIL process\|4]][[Category:Service Operation\|!]]
	<!-- --- -->		<!-- --- -->

Andrea at 12:10, 14 December 2019

2019-12-14T12:10:55Z

Show changes

Andrea at 17:04, 21 September 2019

2019-09-21T17:04:02Z

Show changes

Stefan: Replaced references to ITIL 2011 with ITIL V3.

2019-05-30T13:44:23Z

Replaced references to ITIL 2011 with ITIL V3.

Andrea at 17:31, 2 March 2018

2018-03-02T17:31:35Z

← Older revision		Revision as of 19:31, 2 March 2018
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	<itpmch><title>ITIL Service Operation \| IT Process Wiki</title>		<itpmch><title>ITIL Service Operation \| IT Process Wiki</title>
	<meta name="keywords" content="service operation, itil service operation, itil service operations, service operations, itil v3 service operation, service operation processes" />		<meta name="keywords" content="service operation, itil service operation, itil service operations, service operations, itil v3 service operation, service operation processes" />
	<meta name="description" content="ITIL Service Operation~~: Definition - Processes - Additional information on~~ Service Operation~~: ITIL Roles~~, ~~Checklists~~, ~~KPIs..~~." />		<meta name="description" content="The objective of ITIL Service Operation is to make sure that IT services are delivered effectively and efficiently. The Service Operation lifecycle stage includes the fulfilling of user requests, resolving service failures, fixing problems, as well as carrying out routine operational tasks." />
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	==Notes==		==Notes==

	<html>By:  Stefan Kempter <a rel="author" href="https://~~plus~~.~~google~~.com/~~111925560448291102517~~/~~about~~"><img style="margin:0px 0px 0px 0px;" src="~~/skins/Vector~~/images~~/itpm~~/bookmarking/~~gplus~~.png" width="16" height="16" title="By: Stefan Kempter \| Profile on ~~Google+~~" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>		<html>By:  Stefan Kempter <a rel="author" href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>

	<p> </p>		<p> </p>

	<p><small>		<p><small>
	<span itemscope="itemscope" itemtype="http://~~data-vocabulary~~.org/~~Breadcrumb~~">		<span itemprop="breadcrumb" itemscope itemtype="http://schema.org/BreadcrumbList">
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	</span>		<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/Event_Management">
	<span ~~itemscope~~="itemscope" itemtype="http://~~data-vocabulary~~.org/~~Breadcrumb~~">		<span itemprop="name">Event Management</span></a>
	<a href="https://wiki.en.it-processmaps.com/index.php/Incident_Management~~" itemprop="url~~"><span itemprop="~~title~~">Incident Mgmt.</span></a> ›		<meta itemprop="position" content="1"></span> ›
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	<a href="https://wiki.en.it-processmaps.com/index.php/Request_Fulfilment~~" itemprop="url~~"><span itemprop="~~title~~">Request Fulfilment</span></a> ›		<span itemprop="name">Incident Mgmt.</span></a>
	</span>		<meta itemprop="position" content="2"></span> ›
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	<a href="https://wiki.en.it-processmaps.com/index.php/Access_Management~~" itemprop="url~~"><span itemprop="~~title~~">Access Mgmt.</span></a> ›		<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/Request_Fulfilment">
	</span>		<span itemprop="name">Request Fulfilment</span></a>
	<span ~~itemscope~~="itemscope" itemtype="http://~~data-vocabulary~~.org/~~Breadcrumb~~">		<meta itemprop="position" content="3"></span> ›
	<a href="https://wiki.en.it-processmaps.com/index.php/Problem_Management~~" itemprop="url~~"><span itemprop="~~title~~">Problem Mgmt.</span></a> › [...]		<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem">
			<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/Access_Management">
			<span itemprop="name">Access Mgmt.</span></a>
			<meta itemprop="position" content="4"></span> ›
			<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem">
			<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/Problem_Management">
			<span itemprop="name">Problem Mgmt.</span></a>
			<meta itemprop="position" content="5"></span> › [...]
	</span>		</span>
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	<link itemprop="isPartOf" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Processes#ITIL_Processes_according_to_ITIL_2011" />		<link itemprop="isPartOf" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Processes#ITIL_Processes_according_to_ITIL_2011" />
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	<meta itemprop="author" content="Stefan Kempter" />		<meta itemprop="author" content="Stefan Kempter" />
	<meta itemprop="creator copyrightHolder publisher" content="IT Process Maps" />		<meta itemprop="creator copyrightHolder publisher" content="IT Process Maps" />

Andrea at 08:30, 28 April 2017

2017-04-28T08:30:20Z

← Older revision		Revision as of 10:30, 28 April 2017
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	~~<p> </p>~~

	'''<span id="ITIL Service Operation definition">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description">The objective of <i>ITIL Service Operation</i> is to make sure that IT services are delivered effectively and efficiently. The Service Operation lifecycle stage includes the fulfilling of user requests, resolving service failures, fixing problems, as well as carrying out routine operational tasks.</span></p>		'''<span id="ITIL Service Operation definition">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description">The objective of <i>ITIL Service Operation</i> is to make sure that IT services are delivered effectively and efficiently. The Service Operation lifecycle stage includes the fulfilling of user requests, resolving service failures, fixing problems, as well as carrying out routine operational tasks.</span></p>

Andrea at 15:04, 23 April 2017

2017-04-23T15:04:55Z

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	<p> </p>		<p> </p>

	'''<span id="ITIL Service Operation definition">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description">The objective of <i>ITIL Service Operation</i> is to make sure that IT services are delivered effectively and efficiently. ~~This~~ includes fulfilling user requests, resolving service failures, fixing problems, as well as carrying out routine operational tasks.</span></p>		'''<span id="ITIL Service Operation definition">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description">The objective of <i>ITIL Service Operation</i> is to make sure that IT services are delivered effectively and efficiently. The Service Operation lifecycle stage includes the fulfilling of user requests, resolving service failures, fixing problems, as well as carrying out routine operational tasks.</span></p>
	<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Processes#ITIL_Processes_according_to_ITIL_2011" title="ITIL Processes">IT Service Management \| ITIL 2011 processes</a></html>		<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Processes#ITIL_Processes_according_to_ITIL_2011" title="ITIL Processes">IT Service Management \| ITIL 2011 processes</a></html>

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	<meta itemprop="alternativeHeadline" content="Service Operation" />		<meta itemprop="alternativeHeadline" content="Service Operation" />
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Andrea at 10:53, 15 May 2016

2016-05-15T10:53:50Z

← Older revision		Revision as of 12:53, 15 May 2016
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	<br style="clear:both;"/>		<br style="clear:both;"/>

	~~<html><div itemscope="itemscope" itemtype="https://schema.org/WebPage"><!-- define schema.org/WebPage --><p></html>~~
	<p> </p>		<p> </p>

	'''<span id="ITIL Service Operation definition">Objective:</span>''' <html><span itemprop="description">The objective of <i~~><span itemprop="name Headline"~~>ITIL ~~<span itemprop="alternativeHeadline">~~Service Operation~~</span></span>~~</i> is to make sure that IT services are delivered effectively and efficiently. This includes fulfilling user requests, resolving service failures, fixing problems, as well as carrying out routine operational tasks.</span></p>		'''<span id="ITIL Service Operation definition">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description">The objective of <i>ITIL Service Operation</i> is to make sure that IT services are delivered effectively and efficiently. This includes fulfilling user requests, resolving service failures, fixing problems, as well as carrying out routine operational tasks.</span></p>
	<p><b>Part of</b>: <a ~~itemprop="isPartOf"~~ href="https://wiki.en.it-processmaps.com/index.php/ITIL_Processes#ITIL_Processes_according_to_ITIL_2011" title="ITIL Processes">IT Service Management \| ITIL 2011 processes</a></html>		<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Processes#ITIL_Processes_according_to_ITIL_2011" title="ITIL Processes">IT Service Management \| ITIL 2011 processes</a></html>

	<p> </p>		<p> </p>
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	</p>		</p>
	<dl><dt><a href="/index.php/Request_Fulfilment" title="Request Fulfilment" itemprop="itemListElement">Request Fulfilment</a>		<dl><dt><a href="/index.php/Request_Fulfilment" title="Request Fulfilment" itemprop="itemListElement">Request Fulfilment</a>
	</dt><dd itemprop="description">Process Objective: To fulfill Service Requests, which in most cases are minor (standard) Changes (e.g. requests to change a password) or requests for information.		</dt><dd itemprop="description">Process Objective: To fulfill Service Requests, which in most cases are minor (standard) Changes (e.g. requests to change a password) or requests for information.
	</dd></dl>		</dd></dl>
	<p><br />		<p><br />
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	* [https://wiki.en.it-processmaps.com/images/pdf/service-operation-itil-v3.pdf Service Operation (.PDF)]''		* [https://wiki.en.it-processmaps.com/images/pdf/service-operation-itil-v3.pdf Service Operation (.PDF)]''
	\|style="vertical-align:top" \|		\|style="vertical-align:top" \|
	[[Image:Service-operation.jpg\|thumb\|175px\|left\|none\|alt=Service Operation ITIL\|The ITIL discipline Service Operation at a glance]]		[[Image:Service-operation.jpg\|thumb\|175px\|left\|none\|alt=Service Operation ITIL\|link=https://wiki.en.it-processmaps.com/index.php/File:Service-operation.jpg\|The ITIL discipline Service Operation at a glance]]
	\|-		\|-
	\|}		\|}
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	<p> </p>		<p> </p>
	~~<p> </p>~~

	==~~[ Infobox ]~~==		==Notes==

			<html>By:  Stefan Kempter <a rel="author" href="https://plus.google.com/111925560448291102517/about"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter \| Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>

	<~~html><table class="wikitable">~~		<p> </p>
	~~<tr>~~
	~~<td>Link to this page:</td>~~
	~~<td><a itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Operation">https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Operation</a></td>~~
	~~</tr>~~
	~~<tr>~~
	~~<td>Languages:</td>~~
	<td><span itemprop="inLanguage" content="en">English</span> \| <span><a itemprop="citation" class="external text" href="https://wiki.de.it-processmaps.com/index.php/ITIL_Service_Operation_-_Servicebetrieb" title="ITIL Service Operation - Servicebetrieb">Deutsch</a></span> \| <span><a itemprop="citation" class="external text" href="https://wiki.es.it-processmaps.com/index.php/ITIL_Operaci%C3%B3n_del_Servicio" title="Operación del Servicio">español</a></span></td>
	~~</tr>~~
	~~<tr>~~
	~~<td>Image:</td>~~
	<td style="vertical-align:top"><a itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/9/96/Service-operation-itil.jpg" title="ITIL Service Operation">ITIL 2011 Service Operation processes (.JPG)</a></td>
	~~</tr>~~
	~~<tr>~~
	~~<td>Author:</td>~~
	~~<td><span itemprop="author">Stefan Kempter</span>, <span itemprop="creator copyrightHolder publisher">IT Process Maps</span~~>    <a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter \| Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></td>
	~~</tr>~~
	</~~table~~>

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			<meta itemprop="name" content="ITIL Service Operation" />
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			<link itemprop="citation" href="https://wiki.de.it-processmaps.com/index.php/ITIL_Service_Operation_-_Servicebetrieb" />
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			<link itemprop="author" href="https://plus.google.com/111925560448291102517/about" />
			<meta itemprop="author" content="Stefan Kempter" />
			<meta itemprop="creator copyrightHolder publisher" content="IT Process Maps" />
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	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL stage]][[Category:ITIL process\|4]][[Category:Service Operation\|!]]		[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL stage]][[Category:ITIL process\|4]][[Category:Service Operation\|!]]
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Andrea at 17:16, 11 December 2013

2013-12-11T17:16:35Z

Show changes

← Older revision		Revision as of 15:44, 30 May 2019
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	'''<span id="ITIL Service Operation definition">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description">The objective of <i>ITIL Service Operation</i> is to make sure that IT services are delivered effectively and efficiently. The Service Operation lifecycle stage includes the fulfilling of user requests, resolving service failures, fixing problems, as well as carrying out routine operational tasks.</span></p>		'''<span id="ITIL Service Operation definition">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description">The objective of <i>ITIL Service Operation</i> is to make sure that IT services are delivered effectively and efficiently. The Service Operation lifecycle stage includes the fulfilling of user requests, resolving service failures, fixing problems, as well as carrying out routine operational tasks.</span></p>
	<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Processes#ITIL_Processes_according_to_ITIL_2011" title="ITIL Processes">IT Service Management \| ITIL ~~2011~~ processes</a></html>		<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Processes#ITIL_Processes_according_to_ITIL_2011" title="ITIL Processes">IT Service Management \| ITIL processes</a></html>

	<p> </p>		<p> </p>
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	<meta itemprop="itemListOrder" content="Ascending" />		<meta itemprop="itemListOrder" content="Ascending" />
	<p><span itemprop="name" content="Service Operation main processes:">~~As per~~ ITIL ~~2011, the following~~ <strong>~~main processes~~</strong> ~~are part of~~ the ~~ITIL stage~~ <strong ~~class="selflink"~~>~~Service Operation~~</strong>:</span>		<p><span itemprop="name" content="Service Operation main processes:">The ITIL service lifecycle stage of <strong class="selflink">Service Operation</strong> includes the following <strong>main processes</strong>:</span>
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	<link itemprop="citation" href="https://wiki.es.it-processmaps.com/index.php/ITIL_Operaci%C3%B3n_del_Servicio" />		<link itemprop="citation" href="https://wiki.es.it-processmaps.com/index.php/ITIL_Operaci%C3%B3n_del_Servicio" />
	<meta itemprop="Headline" content="ITIL Service Operation" />		<meta itemprop="Headline" content="ITIL Service Operation" />
	<link itemprop="isPartOf" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Processes#~~ITIL_Processes_according_to_ITIL_2011~~" />		<link itemprop="isPartOf" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Processes#ITIL_Processes_according_to_ITIL_V3" />
	<link itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/9/96/Service-operation-itil.jpg" />		<link itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/9/96/Service-operation-itil.jpg" />
	<link itemprop="author" href="https://www.linkedin.com/in/stefankempter" />		<link itemprop="author" href="https://www.linkedin.com/in/stefankempter" />