ITIL Service Design - Revision history

Andrea at 10:47, 31 December 2023

2023-12-31T10:47:55Z

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	~~<meta name="twitter:description" content="The scope of the Service Design lifecycle stage includes the design of new services, as well as changes and improvements to existing ones.">~~
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	<meta name="twitter:image:alt" content="Overview of the processes in ITIL Service Design: Design Coordination, Service Catalogue Management (SCM), Service Level Management (SLM), Risk Management, Capacity Management, Availability Management, IT Service Continuity Management, Information Security Management, Compliance Management, Architecture Management and Supplier Management.">
	<link href="https://plus.google.com/108613479011811316823/posts" rel="publisher" />		<link href="https://plus.google.com/108613479011811316823/posts" rel="publisher" />
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Andrea at 17:10, 17 March 2022

2022-03-17T17:10:22Z

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	<html>Since the processes specified in ITIL V3 have not been invalidated with the introduction of ITIL V4, organizations that need to define their Service Design processes can still use the processes specified in ITIL V3 as templates.</p>		<html>Since the processes specified in ITIL V3 have not been invalidated with the introduction of ITIL V4, organizations that need to define their Service Design processes can still use the processes specified in ITIL V3 as templates.</p>

	<p style="~~background~~:#~~ecfdec~~; padding: 0.5em 1em;"><i><u>Note</u>:</i> In our <i>YaSM Service Management Wiki</i> we describe a <a class="external" href="https://yasm.com/wiki/en/index.php/Service_Management_Processes" title="Service management processes">leaner set of 19 service management processes</a> that are more in tune with ITIL 4 and its focus on simplicity and "just enough process". The YaSM service management model includes a <a class="external" href="https://yasm.com/wiki/en/index.php/LP2:_Design_new_or_changed_services" title="YaSM service design processes">Service Design process</a> that is a good starting point for organizations that wish to adopt ITIL 4.</html>		<p style="border: 8px solid #cef6e3; padding: 0.5em 1em;"><i><u>Note</u>:</i><br /> In our <i>YaSM Service Management Wiki</i> we describe a <a class="external" href="https://yasm.com/wiki/en/index.php/Service_Management_Processes" title="Service management processes">leaner set of 19 service management processes</a> that are more in tune with ITIL 4 and its focus on simplicity and "just enough process".<br /><br /> The YaSM service management model includes a <a class="external" href="https://yasm.com/wiki/en/index.php/LP2:_Design_new_or_changed_services" title="YaSM service design processes">Service Design process</a> that is a good starting point for organizations that wish to adopt ITIL 4.</html>

	==<span id="Additional_Information_on_Service_Design">KPIs \| Templates \| Roles</span>==		==<span id="Additional_Information_on_Service_Design">KPIs \| Templates \| Roles</span>==
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	[[Category:ITIL 4]][[Category:ITIL 2011]][[Category:ITIL V3]][[Category:ITIL practice]][[Category:ITIL stage]][[Category:ITIL process\|2]][[Category:Service Design\|!]]		[[Category:ITIL 4]][[Category:ITIL 2011]][[Category:ITIL V3]][[Category:ITIL practice]][[Category:ITIL stage]][[Category:ITIL process\|2]][[Category:Service Design\|!]]
	<!-- --- -->		<!-- --- -->

Andrea at 16:55, 14 December 2019

2019-12-14T16:55:44Z

Show changes

Andrea at 16:45, 21 September 2019

2019-09-21T16:45:05Z

Show changes

Stefan: Replaced references to ITIL 2011 with ITIL V3.

2019-05-30T13:39:20Z

Replaced references to ITIL 2011 with ITIL V3.

Andrea at 11:22, 27 February 2018

2018-02-27T11:22:51Z

← Older revision		Revision as of 13:22, 27 February 2018
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	<itpmch><title>ITIL Service Design \| IT Process Wiki</title>		<itpmch><title>ITIL Service Design \| IT Process Wiki</title>
	<meta name="keywords" content="itil service design, service design itil, itil v3 service design, service design processes" />		<meta name="keywords" content="itil service design, service design itil, itil v3 service design, service design processes" />
	<meta name="description" content="ITIL Service Design~~: Definition - Processes - Additional information on~~ Service Design~~: ITIL Roles~~, ~~Checklists, KPIs..~~." />		<meta name="description" content="The objective of ITIL Service Design is to design new IT services. The scope of the Service Design lifecycle stage includes the design of new services, as well as changes and improvements to existing ones." />
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	==Notes==		==Notes==

	<html>By:  Stefan Kempter <a rel="author" href="https://~~plus~~.~~google~~.com/~~111925560448291102517~~/~~about~~"><img style="margin:0px 0px 0px 0px;" src="~~/skins/Vector~~/images~~/itpm~~/bookmarking/~~gplus~~.png" width="16" height="16" title="By: Stefan Kempter \| Profile on ~~Google+~~" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>		<html>By:  Stefan Kempter <a rel="author" href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>

	<p> </p>		<p> </p>

	<p><small>		<p><small>
	<span itemscope="itemscope" itemtype="http://~~data-vocabulary~~.org/~~Breadcrumb~~">		<span itemprop="breadcrumb" itemscope itemtype="http://schema.org/BreadcrumbList">
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	<a href="https://wiki.en.it-processmaps.com/index.php/Service_Catalogue_Management~~" itemprop="url~~"><span itemprop="~~title~~">Service Catalogue Mgmt.</span></a> ›		<meta itemprop="position" content="1"></span> ›
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	<a href="https://wiki.en.it-processmaps.com/index.php/Service_Level_Management~~" itemprop="url~~"><span itemprop="~~title~~">SLM</span></a> ›		<span itemprop="name">Service Catalogue Mgmt.</span></a>
	</span>		<meta itemprop="position" content="2"></span> ›
	<span ~~itemscope~~="itemscope" itemtype="http://~~data-vocabulary~~.org/~~Breadcrumb~~">		<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem">
	<a href="https://wiki.en.it-processmaps.com/index.php/Risk_Management~~" itemprop="url~~"><span itemprop="~~title~~">Risk Mgmt.</span></a> ›		<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/Service_Level_Management">
	</span>		<span itemprop="name">SLM</span></a>
	<span ~~itemscope~~="itemscope" itemtype="http://~~data-vocabulary~~.org/~~Breadcrumb~~">		<meta itemprop="position" content="3"></span> ›
	<a href="https://wiki.en.it-processmaps.com/index.php/Capacity_Management~~" itemprop="url~~"><span itemprop="~~title~~">Capacity Mgmt.</span></a> › [...] ›		<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem">
	</span>		<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/Risk_Management">
	~~<span itemscope~~="itemscope" itemtype="http://~~data-vocabulary~~.org/~~Breadcrumb~~">		<span itemprop="name">Risk Mgmt.</span></a>
	<a href="https://wiki.en.it-processmaps.com/index.php/Supplier_Management~~" itemprop="url~~"><span itemprop="~~title~~">Supplier Mgmt.</span></a>		<meta itemprop="position" content="4"></span> ›
			<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem">
			<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/Capacity_Management">
			<span itemprop="name">Capacity Mgmt.</span></a>
			<meta itemprop="position" content="5"></span> › [...] ›
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			<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/Supplier_Management">
			<span itemprop="name">Supplier Mgmt.</span></a>
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	<meta itemprop="author" content="Stefan Kempter" />		<meta itemprop="author" content="Stefan Kempter" />
	<meta itemprop="creator copyrightHolder publisher" content="IT Process Maps" />		<meta itemprop="creator copyrightHolder publisher" content="IT Process Maps" />

Andrea at 08:29, 28 April 2017

2017-04-28T08:29:57Z

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	~~<p> </p>~~

	'''<span id="ITIL_Service_Design_definition">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description">The objective of <i>ITIL Service Design</i> is to design new IT services. The scope of the Service Design lifecycle stage includes the design of new services, as well as changes and improvements to existing ones.</span></p>		'''<span id="ITIL_Service_Design_definition">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description">The objective of <i>ITIL Service Design</i> is to design new IT services. The scope of the Service Design lifecycle stage includes the design of new services, as well as changes and improvements to existing ones.</span></p>

Andrea at 09:49, 23 April 2017

2017-04-23T09:49:46Z

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	<p> </p>		<p> </p>

	'''<span id="ITIL_Service_Design_definition">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description">The objective of <i>ITIL Service Design</i> is to design new IT services. The scope of Service Design includes the design of new services, as well as changes and improvements to existing ones.</span></p>		'''<span id="ITIL_Service_Design_definition">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description">The objective of <i>ITIL Service Design</i> is to design new IT services. The scope of the Service Design lifecycle stage includes the design of new services, as well as changes and improvements to existing ones.</span></p>
	<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Processes#ITIL_Processes_according_to_ITIL_2011" title="ITIL Processes">IT Service Management \| ITIL 2011 processes</a></html>		<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Processes#ITIL_Processes_according_to_ITIL_2011" title="ITIL Processes">IT Service Management \| ITIL 2011 processes</a></html>

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Andrea at 10:43, 15 May 2016

2016-05-15T10:43:45Z

← Older revision		Revision as of 12:43, 15 May 2016
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	~~<html><div itemscope="itemscope" itemtype="https://schema.org/WebPage"><!-- define schema.org/WebPage --><p></html>~~
	<p> </p>		<p> </p>

	'''<span id="ITIL_Service_Design_definition">Objective:</span>''' <html><span itemprop="description">The objective of <i~~><span itemprop="name Headline"~~>ITIL ~~<span itemprop="alternativeHeadline">~~Service Design~~</span></span>~~</i> is to design new IT services. The scope of Service Design includes the design of new services, as well as changes and improvements to existing ones.</span></p>		'''<span id="ITIL_Service_Design_definition">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description">The objective of <i>ITIL Service Design</i> is to design new IT services. The scope of Service Design includes the design of new services, as well as changes and improvements to existing ones.</span></p>
	<p><b>Part of</b>: <a ~~itemprop="isPartOf"~~ href="https://wiki.en.it-processmaps.com/index.php/ITIL_Processes#ITIL_Processes_according_to_ITIL_2011" title="ITIL Processes">IT Service Management \| ITIL 2011 processes</a></html>		<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Processes#ITIL_Processes_according_to_ITIL_2011" title="ITIL Processes">IT Service Management \| ITIL 2011 processes</a></html>

	<p> </p>		<p> </p>
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	<dl><dt><a href="/index.php/Service_Catalogue_Management" title="Service Catalogue Management" itemprop="itemListElement">Service Catalogue Management</a>		<dl><dt><a href="/index.php/Service_Catalogue_Management" title="Service Catalogue Management" itemprop="itemListElement">Service Catalogue Management</a>
	</dt><dd itemprop="description">Process Objective: To ensure that a Service Catalogue is produced and maintained, containing accurate information on all operational services and those being prepared to be run operationally. Service Catalogue Management provides vital information for all other Service Management processes: Service details, current status and the services' interdependencies.		</dt><dd itemprop="description">Process Objective: To ensure that a Service Catalogue is produced and maintained, containing accurate information on all operational services and those being prepared to be run operationally. Service Catalogue Management provides vital information for all other Service Management processes: Service details, current status and the services' interdependencies.
	</dd></dl>		</dd></dl>
	<p><br />		<p><br />
	</p>		</p>
	<dl><dt><a href="/index.php/Service_Level_Management" title="Service Level Management" itemprop="itemListElement">Service Level Management</a>		<dl><dt><a href="/index.php/Service_Level_Management" title="Service Level Management" itemprop="itemListElement">Service Level Management</a>
	</dt><dd itemprop="description">Process Objective: To negotiate Service Level Agreements with the customers and to design services in accordance with the agreed service level targets. Service Level Management is also responsible for ensuring that all Operational Level Agreements and Underpinning Contracts are appropriate, and to monitor and report on service levels.		</dt><dd itemprop="description">Process Objective: To negotiate Service Level Agreements with the customers and to design services in accordance with the agreed service level targets. Service Level Management is also responsible for ensuring that all Operational Level Agreements and Underpinning Contracts are appropriate, and to monitor and report on service levels.
	</dd></dl>		</dd></dl>
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	<dl><dt><a href="/index.php/Availability_Management" title="Availability Management" itemprop="itemListElement">Availability Management</a>		<dl><dt><a href="/index.php/Availability_Management" title="Availability Management" itemprop="itemListElement">Availability Management</a>
	</dt><dd itemprop="description">Process Objective: To define, analyze, plan, measure and improve all aspects of the availability of IT services. Availability Management is responsible for ensuring that all IT infrastructure, processes, tools, roles etc. are appropriate for the agreed availability targets.		</dt><dd itemprop="description">Process Objective: To define, analyze, plan, measure and improve all aspects of the availability of IT services. Availability Management is responsible for ensuring that all IT infrastructure, processes, tools, roles etc. are appropriate for the agreed availability targets.
	</dd></dl>		</dd></dl>
	<p><br />		<p><br />
	</p>		</p>
	<dl><dt><a href="/index.php/IT_Service_Continuity_Management" title="IT Service Continuity Management" itemprop="itemListElement">IT Service Continuity Management</a>		<dl><dt><a href="/index.php/IT_Service_Continuity_Management" title="IT Service Continuity Management" itemprop="itemListElement">IT Service Continuity Management</a>
	</dt><dd itemprop="description">Process Objective: To manage risks that could seriously impact IT services. ITSCM ensures that the IT service provider can always provide minimum agreed Service Levels, by reducing the risk from disaster events to an acceptable level and planning for the recovery of IT services. ITSCM should be designed to support Business Continuity Management.		</dt><dd itemprop="description">Process Objective: To manage risks that could seriously impact IT services. ITSCM ensures that the IT service provider can always provide minimum agreed Service Levels, by reducing the risk from disaster events to an acceptable level and planning for the recovery of IT services. ITSCM should be designed to support Business Continuity Management.
	</dd></dl>		</dd></dl>
	<p><br />		<p><br />
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	* [https://wiki.en.it-processmaps.com/images/pdf/service-design-itil-v3.pdf ITIL Service Design (.PDF)]''		* [https://wiki.en.it-processmaps.com/images/pdf/service-design-itil-v3.pdf ITIL Service Design (.PDF)]''
	\|style="vertical-align:top" \|		\|style="vertical-align:top" \|
	[[Image:Itil-service-design.jpg\|thumb\|175px\|left\|none\|alt=Service Design ITIL\|The ITIL discipline Service Design at a glance]]		[[Image:Itil-service-design.jpg\|thumb\|175px\|left\|none\|alt=Service Design ITIL\|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-service-design.jpg\|The ITIL discipline Service Design at a glance]]
	\|-		\|-
	\|}		\|}
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	<p> </p>		<p> </p>

	==~~[ Infobox ]~~==		==Notes==

	<html>~~<table class="wikitable">~~		<html>By:  Stefan Kempter <a rel="author" href="https://plus.google.com/111925560448291102517/about"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter \| Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>
	~~<tr>~~
	~~<td>Link to this page~~:~~</td>~~		<p> </p>
	~~<td><a itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Design">https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Design</a></td>~~
	~~</tr>~~
	~~<tr>~~
	~~<td>Languages:</td>~~
	<td><span itemprop="inLanguage" content="en">English</span> \| <span><a itemprop="citation" class="external text" href="https://wiki.de.it-processmaps.com/index.php/ITIL_Service_Design" title="ITIL Service Design">Deutsch</a></span> \| <span><a itemprop="citation" class="external text" href="https://wiki.es.it-processmaps.com/index.php/ITIL_Dise%C3%B1o_del_Servicio" title="Diseño del Servicio">espa&#~~xf1~~;~~ol</a></span></td>~~
	~~</tr>~~
	~~<tr>~~
	~~<td>Image:</td>~~
	<td style="vertical-align:top"><a itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/9/9b/Overview_service_design_itilv3_thumb.jpg" title="ITIL Service Design">ITIL 2011 Service Design processes (.JPG)</a></td>
	~~</tr>~~
	~~<tr>~~
	~~<td>Author:</td>~~
	~~<td><span itemprop="author">~~Stefan Kempter~~</span>, <span itemprop="creator copyrightHolder publisher">IT Process Maps</span>~~ &~~nbsp;&nbsp~~; <a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter \| Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></td>
	<~~/tr~~>
	</~~table~~>

	<p><small>		<p><small>
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	</span>		</span>
	<span itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb">		<span itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb">
	<a href="https://wiki.en.it-processmaps.com/index.php/Capacity_Management" itemprop="url"><span itemprop="title">Capacity Mgmt.</span></a> › [...] ›		<a href="https://wiki.en.it-processmaps.com/index.php/Capacity_Management" itemprop="url"><span itemprop="title">Capacity Mgmt.</span></a> › [...] ›
	</span>		</span>
	<span itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb">		<span itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb">
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	</small></p>		</small></p>
	</~~div~~><~~!-- end of~~ schema.org/WebPage --><p></html>
			<!-- define schema.org/WebPage --> <span itemscope itemtype="https://schema.org/WebPage" itemref="md-webpage-description">
			<meta itemprop="name" content="ITIL Service Design" />
			<meta itemprop="alternativeHeadline" content="Service Design" />
			<link itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Design" />
			<meta itemprop="inLanguage" content="en" />
			<link itemprop="citation" href="https://wiki.de.it-processmaps.com/index.php/ITIL_Service_Design" />
			<link itemprop="citation" href="https://wiki.es.it-processmaps.com/index.php/ITIL_Dise%C3%B1o_del_Servicio" />
			<meta itemprop="Headline" content="ITIL Service Design" />
			<link itemprop="isPartOf" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Processes#ITIL_Processes_according_to_ITIL_2011" />
			<link itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/9/9b/Overview_service_design_itilv3_thumb.jpg" />
			<link itemprop="author" href="https://plus.google.com/111925560448291102517/about" />
			<meta itemprop="author" content="Stefan Kempter" />
			<meta itemprop="creator copyrightHolder publisher" content="IT Process Maps" />
			</span><p></html>

	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL stage]][[Category:ITIL process\|2]][[Category:Service Design\|!]]		[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL stage]][[Category:ITIL process\|2]][[Category:Service Design\|!]]
	<!-- --- -->		<!-- --- -->

Andrea at 13:28, 11 December 2013

2013-12-11T13:28:09Z

Show changes

← Older revision		Revision as of 15:39, 30 May 2019
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	'''<span id="ITIL_Service_Design_definition">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description">The objective of <i>ITIL Service Design</i> is to design new IT services. The scope of the Service Design lifecycle stage includes the design of new services, as well as changes and improvements to existing ones.</span></p>		'''<span id="ITIL_Service_Design_definition">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description">The objective of <i>ITIL Service Design</i> is to design new IT services. The scope of the Service Design lifecycle stage includes the design of new services, as well as changes and improvements to existing ones.</span></p>
	<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Processes#ITIL_Processes_according_to_ITIL_2011" title="ITIL Processes">IT Service Management \| ITIL ~~2011~~ processes</a></html>		<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Processes#ITIL_Processes_according_to_ITIL_2011" title="ITIL Processes">IT Service Management \| ITIL processes</a></html>

	<p> </p>		<p> </p>
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	<html><div itemscope="itemscope" itemtype="https://schema.org/ItemList"><!-- define schema.org/ItemList -->		<html><div itemscope="itemscope" itemtype="https://schema.org/ItemList"><!-- define schema.org/ItemList -->
	<meta itemprop="itemListOrder" content="Ascending" />		<meta itemprop="itemListOrder" content="Ascending" />
	<p><span itemprop="name" content="Service Design main processes:">~~As per~~ ITIL ~~2011, the following~~ <strong>~~main processes~~</strong> ~~are part of~~ the ~~ITIL stage~~ <strong ~~class="selflink"~~>~~Service Design~~</strong>:</span>		<p><span itemprop="name" content="Service Design main processes:">The ITIL service lifecycle stage of <strong class="selflink">Service Design</strong> includes the following <strong>main processes</strong>:</span>
	</p>		</p>
	<p> </p>		<p> </p>
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	<link itemprop="citation" href="https://wiki.es.it-processmaps.com/index.php/ITIL_Dise%C3%B1o_del_Servicio" />		<link itemprop="citation" href="https://wiki.es.it-processmaps.com/index.php/ITIL_Dise%C3%B1o_del_Servicio" />
	<meta itemprop="Headline" content="ITIL Service Design" />		<meta itemprop="Headline" content="ITIL Service Design" />
	<link itemprop="isPartOf" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Processes#~~ITIL_Processes_according_to_ITIL_2011~~" />		<link itemprop="isPartOf" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Processes#ITIL_Processes_according_to_ITIL_V3" />
	<link itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/9/9b/Overview_service_design_itilv3_thumb.jpg" />		<link itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/9/9b/Overview_service_design_itilv3_thumb.jpg" />
	<link itemprop="author" href="https://www.linkedin.com/in/stefankempter" />		<link itemprop="author" href="https://www.linkedin.com/in/stefankempter" />