ITIL Processes - Revision history

Andrea at 10:46, 31 December 2023

2023-12-31T10:46:47Z

← Older revision		Revision as of 12:46, 31 December 2023
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	~~<meta name="twitter:description" content="ITIL 4 gives organizations more freedom to design tailor-made ITIL processes, in line with their specific requirements.">~~
	~~<meta name="twitter:image" content="https://wiki.en.it-processmaps.com/images/thumb-1x1/Itil-processes.jpg">~~
	<meta name="twitter:image:alt" content="This image illustrates the ITIL processes within IT Service Management (the 'ITIL Service Lifecycle'), highlighting the most important interfaces of the ITIL processes ('ITIL stages') and their interrelationships. Source: Process Diagram 'ITIL Service Lifecycle' from the ITIL Process Map.">
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Andrea at 11:59, 7 March 2022

2022-03-07T11:59:29Z

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	rect 81 0 114 36 [https://wiki.de.it-processmaps.com/index.php/ITIL-Prozesse diese Seite auf Deutsch]		rect 81 0 114 36 [https://wiki.de.it-processmaps.com/index.php/ITIL-Prozesse diese Seite auf Deutsch]
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	<html></p><div class="thumb tright"><div class="thumbinner" style="width:352px;"><a href="https://yasm.com/wiki/en/img/yasm-frameworks/itil/itil-4-processes-yasm.jpg"><img alt="'ITIL V4 processes': ITIL 4 process management based on service lifecycle and support processes from the YaSM process model." title="ITIL processes (ITIL V4) based on YaSM service management" src="https://yasm.com/wiki/en/img/yasm-frameworks/itil/itil-4-processes-yasm.jpg" width="350" height="263" class="thumbimage" /></a> <div class="thumbcaption">Fig. 1: <a href="https://yasm.com/wiki/en/img/yasm-frameworks/itil/itil-4-processes-yasm.jpg">'ITIL V4 Processes' based on YaSM</a><br/>(Source: <a class="external text" href="https://yasm.com/wiki/en/index.php/YaSM_and_ITIL" title="ITIL processes (ITIL V4) based on YaSM service management">YaSM<sup><small>®</small></sup> Service Management Wiki </a>)</div></div></div><p></html>		<html></p><div class="thumb tright"><div class="thumbinner" style="width:352px;"><a href="https://yasm.com/wiki/en/img/yasm-frameworks/itil/itil-4-processes-yasm.jpg"><img alt="'ITIL V4 processes': ITIL 4 process management based on service lifecycle and support processes from the YaSM process model." title="ITIL processes (ITIL V4) based on YaSM service management" src="https://yasm.com/wiki/en/img/yasm-frameworks/itil/itil-4-processes-yasm.jpg" width="350" height="263" class="thumbimage" /></a> <div class="thumbcaption">Fig. 1: <a href="https://yasm.com/wiki/en/img/yasm-frameworks/itil/itil-4-processes-yasm.jpg">'ITIL V4 Processes' based on YaSM</a><br/>(Source: <a class="external text" href="https://yasm.com/wiki/en/index.php/YaSM_and_ITIL" title="ITIL processes (ITIL V4) based on YaSM service management">YaSM<sup><small>®</small></sup> Service Management Wiki </a>)</div></div></div><p></html>

	<html><span id="md-webpage-description" itemprop="description">While earlier versions of ITIL defined specific sets of processes, <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_4" title="What is ITIL V4?">ITIL 4</a> describes 34 'practices'. This gives organizations more freedom to design tailor-made ITIL processes, in line with their specific requirements.</span></html>		<html><span id="md-webpage-description" itemprop="description">While earlier versions of ITIL defined specific sets of processes, <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_4" title="What is ITIL V4?">ITIL 4</a> describes 34 '<a href="https://wiki.en.it-processmaps.com/index.php/ITIL_4#ITIL_4_management_practices" title="ITIL practices">practices</a>'. This gives organizations more freedom to design tailor-made ITIL processes, in line with their specific requirements.</span></html>

	The [[#ITIL_Processes_according_to_ITIL_V3\|5 ITIL stages and 26 ITIL V3 processes]] have not been invalidated with the publication of ITIL 4 and they are still widely used.		The [[#ITIL_Processes_according_to_ITIL_V3\|5 ITIL stages and 26 ITIL V3 processes]] have not been invalidated with the publication of ITIL 4 and they are still widely used [[#ITIL-processes-video\|[1]]].

	<html>But the arrival of ITIL 4, with its strong preference for reduced complexity and 'simple and practical solutions', provides an opportunity for a fresh start with leaner ITIL processes that are easier to use.</p>		<html>But the arrival of ITIL 4, with its strong preference for reduced complexity and 'simple and practical solutions', provides an opportunity for a fresh start with leaner ITIL processes that are easier to use.</p>
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	<br style="clear:both;"/>		<br style="clear:both;"/>

	==~~Notes~~==		==Video and notes==

			<html><span id="ITIL-processes-video">[1] Video: <a href="https://demo.it-processmaps.com/itil-4-process-map/itil-4-process-templates.html" title="Video: ITIL processes and templates for ITIL 4">ITIL 4 Process Map</a> - How service providers define ITIL processes that are in tune with ITIL 4.</span></p>

	<~~html~~>Is based on: <a href="https://en.it-processmaps.com/products/itil-process-map.html" title="The ITIL Process Map: Reference Process Model - ITIL V3" class="external text">ITIL reference processes from the ITIL Process Map</a></p>		<p>Is based on: <a href="https://en.it-processmaps.com/products/itil-process-map.html" title="The ITIL Process Map: Reference Process Model - ITIL V3" class="external text">ITIL reference processes from the ITIL Process Map</a></p>

	<p>By:  Stefan Kempter <a rel="author" href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>		<p>By:  Stefan Kempter <a rel="author" href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>

Andrea at 15:17, 26 January 2020

2020-01-26T15:17:22Z

← Older revision		Revision as of 17:17, 26 January 2020
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	<p>We describe such a <a class="external text" href="https://yasm.com/wiki/en/index.php/Service_Management_Processes" title="Service management processes">leaner set of 19 service management processes</a> in the <a class="external text" href="https://yasm.com/wiki/en/index.php/Main_Page" title="YaSM Service Management Wiki: Service management (ITSM, ESM, BSM) and ISO 20000">YaSM Wiki</a>.</html><br style="clear:both;"/>		<p>We describe such a <a class="external text" href="https://yasm.com/wiki/en/index.php/Service_Management_Processes" title="Service management processes">leaner set of 19 service management processes</a> in the <a class="external text" href="https://yasm.com/wiki/en/index.php/Main_Page" title="YaSM Service Management Wiki: Service management (ITSM, ESM, BSM) and ISO 20000">YaSM Wiki</a>.</html><br style="clear:both;"/>
	~~<p> </p>~~

	===<span id="ITIL_V3_Processes">ITIL Processes according to ITIL V3</span>===		===<span id="ITIL_V3_Processes">ITIL Processes according to ITIL V3</span>===
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	<p><span itemprop="name" content="ITIL processes - The ITIL Service Lifecycle"><span itemprop="description">ITIL V3 (ITIL 2011) organizes the ITIL processes around the five service lifecycle stages: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement (see <a href="https://wiki.en.it-processmaps.com/images/7/75/Itil-processes.jpg" title="ITIL Processes: The ITIL V3 Service Lifecycle">fig. 2</a>). Each of the five stages is focused on a specific phase of the service lifecycle:</span></span></p>		<p><span itemprop="name" content="ITIL processes - The ITIL Service Lifecycle"><span itemprop="description">ITIL V3 (ITIL 2011) organizes the ITIL processes around the five service lifecycle stages: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement (see <a href="https://wiki.en.it-processmaps.com/images/7/75/Itil-processes.jpg" title="ITIL Processes: The ITIL V3 Service Lifecycle">fig. 2</a>). Each of the five stages is focused on a specific phase of the service lifecycle:</span></span></p>
	~~<p> </p>~~

	<div itemid="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Strategy" itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem" >		<div itemid="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Strategy" itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem" >
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	</dt><dd itemprop="description">Process Objective: To decide on a strategy to serve customers. Starting from an assessment of customer needs and the market place, the Service Strategy process determines which services the IT organization is to offer and what capabilities need to be developed. Its ultimate goal is to make the IT organization think and act in a strategic manner.		</dt><dd itemprop="description">Process Objective: To decide on a strategy to serve customers. Starting from an assessment of customer needs and the market place, the Service Strategy process determines which services the IT organization is to offer and what capabilities need to be developed. Its ultimate goal is to make the IT organization think and act in a strategic manner.
	</dd></dl></div>		</dd></dl></div>
	~~<p><br />~~
	~~</p>~~

	<div itemid="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Design" itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem" >		<div itemid="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Design" itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem" >
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	</dt><dd itemprop="description">Process Objective: To design new IT services. The scope of the process includes the design of new services, as well as changes and improvements to existing ones.		</dt><dd itemprop="description">Process Objective: To design new IT services. The scope of the process includes the design of new services, as well as changes and improvements to existing ones.
	</dd></dl></div>		</dd></dl></div>
	~~<p><br />~~
	~~</p>~~

	<div itemid="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Transition" itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem" >		<div itemid="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Transition" itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem" >
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	</dt><dd itemprop="description">Process Objective: To build and deploy IT services. Service Transition also makes sure that changes to services and Service Management processes are carried out in a coordinated way.		</dt><dd itemprop="description">Process Objective: To build and deploy IT services. Service Transition also makes sure that changes to services and Service Management processes are carried out in a coordinated way.
	</dd></dl></div>		</dd></dl></div>
	~~<p><br />~~
	~~</p>~~

	<div itemid="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Operation" itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem" >		<div itemid="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Operation" itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem" >
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	</dt><dd itemprop="description">Process Objective: To make sure that IT services are delivered effectively and efficiently. The Service Operation process includes fulfilling user requests, resolving service failures, fixing problems, as well as carrying out routine operational tasks.		</dt><dd itemprop="description">Process Objective: To make sure that IT services are delivered effectively and efficiently. The Service Operation process includes fulfilling user requests, resolving service failures, fixing problems, as well as carrying out routine operational tasks.
	</dd></dl></div>		</dd></dl></div>
	~~<p><br />~~
	~~</p>~~

	<div itemid="https://wiki.en.it-processmaps.com/index.php/ITIL_CSI_-_Continual_Service_Improvement" itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem" >		<div itemid="https://wiki.en.it-processmaps.com/index.php/ITIL_CSI_-_Continual_Service_Improvement" itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem" >
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	</dd></dl></div>		</dd></dl></div>
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	~~<p> </p>~~
	~~<p> </p>~~

	===ITIL Processes according to ITIL Version 2 (ITIL V2)===		===ITIL Processes according to ITIL Version 2 (ITIL V2)===
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	Unlike [[#ITIL_Processes_according_to_ITIL_V3\|ITIL V3]], IT Service Management according to ITIL version 2 was not organized around the service lifecycle. ITIL V2 included two "disciplines":		Unlike [[#ITIL_Processes_according_to_ITIL_V3\|ITIL V3]], IT Service Management according to ITIL version 2 was not organized around the service lifecycle. ITIL V2 included two "disciplines":

	~~<p> </p>~~

	;<span id="ITIL_Processes:_Service_Support">[[Service Support]]</span>		;<span id="ITIL_Processes:_Service_Support">[[Service Support]]</span>
	:The ITIL discipline Service Support provides all operative Processes necessary for the handling of Service interruptions and for the implementation of Changes; the availability of the IT Services is thereby guaranteed.		:The ITIL discipline Service Support provides all operative Processes necessary for the handling of Service interruptions and for the implementation of Changes; the availability of the IT Services is thereby guaranteed.
	~~<br />~~

	;<span id="ITIL_Processes:_Service_Delivery">[[Service Delivery]]</span>		;<span id="ITIL_Processes:_Service_Delivery">[[Service Delivery]]</span>

Andrea at 11:16, 18 September 2019

2019-09-18T11:16:14Z

← Older revision		Revision as of 13:16, 18 September 2019
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	===<span id="ITIL_V4_Processes">ITIL 4 Processes</span>===		===<span id="ITIL_V4_Processes">ITIL 4 Processes</span>===
	----		----

			<html></p><div class="thumb tright"><div class="thumbinner" style="width:352px;"><a href="https://yasm.com/wiki/en/img/yasm-frameworks/itil/itil-4-processes-yasm.jpg"><img alt="'ITIL V4 processes': ITIL 4 process management based on service lifecycle and support processes from the YaSM process model." title="ITIL processes (ITIL V4) based on YaSM service management" src="https://yasm.com/wiki/en/img/yasm-frameworks/itil/itil-4-processes-yasm.jpg" width="350" height="263" class="thumbimage" /></a> <div class="thumbcaption">Fig. 1: <a href="https://yasm.com/wiki/en/img/yasm-frameworks/itil/itil-4-processes-yasm.jpg">'ITIL V4 Processes' based on YaSM</a><br/>(Source: <a class="external text" href="https://yasm.com/wiki/en/index.php/YaSM_and_ITIL" title="ITIL processes (ITIL V4) based on YaSM service management">YaSM<sup><small>®</small></sup> Service Management Wiki </a>)</div></div></div><p></html>

	<html><span id="md-webpage-description" itemprop="description">While earlier versions of ITIL defined specific sets of processes, <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_4" title="What is ITIL V4?">ITIL 4</a> describes 34 'practices'. This gives organizations more freedom to design tailor-made ITIL processes, in line with their specific requirements.</span></html>		<html><span id="md-webpage-description" itemprop="description">While earlier versions of ITIL defined specific sets of processes, <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_4" title="What is ITIL V4?">ITIL 4</a> describes 34 'practices'. This gives organizations more freedom to design tailor-made ITIL processes, in line with their specific requirements.</span></html>
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	The [[#ITIL_Processes_according_to_ITIL_V3\|5 ITIL stages and 26 ITIL V3 processes]] have not been invalidated with the publication of ITIL 4 and they are still widely used.		The [[#ITIL_Processes_according_to_ITIL_V3\|5 ITIL stages and 26 ITIL V3 processes]] have not been invalidated with the publication of ITIL 4 and they are still widely used.

	<html>But the arrival of ITIL 4, with its strong preference for reduced complexity and 'simple and practical solutions', provides an opportunity for a fresh start with leaner ITIL processes that are easier to use. We describe such a <a class="external text" href="https://yasm.com/wiki/en/index.php/Service_Management_Processes" title="Service management processes">leaner set of 19 service management processes</a> in the <a class="external text" href="https://yasm.com/wiki/en/index.php/Main_Page" title="YaSM Service Management Wiki: Service management (ITSM, ESM, BSM) and ISO 20000">YaSM Wiki</a>.		<html>But the arrival of ITIL 4, with its strong preference for reduced complexity and 'simple and practical solutions', provides an opportunity for a fresh start with leaner ITIL processes that are easier to use.</p>
	</html>
			<p>We describe such a <a class="external text" href="https://yasm.com/wiki/en/index.php/Service_Management_Processes" title="Service management processes">leaner set of 19 service management processes</a> in the <a class="external text" href="https://yasm.com/wiki/en/index.php/Main_Page" title="YaSM Service Management Wiki: Service management (ITSM, ESM, BSM) and ISO 20000">YaSM Wiki</a>.</html><br style="clear:both;"/>
	<p> </p>		<p> </p>

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	<p id="ITIL_Processes_according_to_ITIL_2011"></p>		<p id="ITIL_Processes_according_to_ITIL_2011"></p>
	[[Image:Itil-processes.jpg\|thumb\|350px\|right\|none\|alt=ITIL processes\|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-processes.jpg\|Fig. 1: [https://wiki.en.it-processmaps.com/images/pdf/itil_v3_service_lifecycle_itil-process-map-v3.pdf ITIL Processes] - The ITIL Service Lifecycle]]		[[Image:Itil-processes.jpg\|thumb\|350px\|right\|none\|alt=ITIL processes\|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-processes.jpg\|Fig. 2: [https://wiki.en.it-processmaps.com/images/pdf/itil_v3_service_lifecycle_itil-process-map-v3.pdf ITIL Processes] - The ITIL Service Lifecycle (.pdf)]]

	<html><div itemid="https://wiki.en.it-processmaps.com/index.php/ITIL_Processes#ITIL_Processes_according_to_ITIL_V3" itemscope="itemscope" itemtype="https://schema.org/ItemList"><!-- define schema.org/ItemList -->		<html><div itemid="https://wiki.en.it-processmaps.com/index.php/ITIL_Processes#ITIL_Processes_according_to_ITIL_V3" itemscope="itemscope" itemtype="https://schema.org/ItemList"><!-- define schema.org/ItemList -->
	<meta itemprop="itemListOrder" content="Ascending" />		<meta itemprop="itemListOrder" content="Ascending" />
	<p><span itemprop="name" content="ITIL processes - The ITIL Service Lifecycle"><span itemprop="description">ITIL V3 (ITIL 2011) organizes the ITIL processes around the five service lifecycle stages: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement (see <a href="https://wiki.en.it-processmaps.com/images/7/75/Itil-processes.jpg" title="ITIL Processes: The ITIL V3 Service Lifecycle">fig. 1</a>). Each of the five stages is focused on a specific phase of the service lifecycle:</span></span></p>		<p><span itemprop="name" content="ITIL processes - The ITIL Service Lifecycle"><span itemprop="description">ITIL V3 (ITIL 2011) organizes the ITIL processes around the five service lifecycle stages: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement (see <a href="https://wiki.en.it-processmaps.com/images/7/75/Itil-processes.jpg" title="ITIL Processes: The ITIL V3 Service Lifecycle">fig. 2</a>). Each of the five stages is focused on a specific phase of the service lifecycle:</span></span></p>
	<p> </p>		<p> </p>

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	----		----

	[[Image:thumb_high_level_view_itil_v2_it_service_management.jpg\|thumb\|200px\|left\|link=https://wiki.en.it-processmaps.com/index.php/File:Thumb_high_level_view_itil_v2_it_service_management.jpg\|alt=Processes ITIL V2\|Fig. 2: The ITIL V2 Process Map showing the greater associations between the [https://en.it-processmaps.com/media/poster_itil_process_map.pdf ITIL Processes]]]		[[Image:thumb_high_level_view_itil_v2_it_service_management.jpg\|thumb\|200px\|left\|link=https://wiki.en.it-processmaps.com/index.php/File:Thumb_high_level_view_itil_v2_it_service_management.jpg\|alt=Processes ITIL V2\|Fig. 3: The ITIL V2 Process Map showing the greater associations between the [https://en.it-processmaps.com/media/poster_itil_process_map.pdf ITIL Processes (.pdf)]]]

	Unlike [[#ITIL_Processes_according_to_ITIL_V3\|ITIL V3]], IT Service Management according to ITIL version 2 was not organized around the service lifecycle. ITIL V2 included two "disciplines":		Unlike [[#ITIL_Processes_according_to_ITIL_V3\|ITIL V3]], IT Service Management according to ITIL version 2 was not organized around the service lifecycle. ITIL V2 included two "disciplines":
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	<meta itemprop="caption" content="ITIL Processes - The ITIL Service Lifecycle" />		<meta itemprop="caption" content="ITIL Processes - The ITIL Service Lifecycle" />
	<meta itemprop="keywords" content="ITIL~~-Prozesse~~" />		<meta itemprop="keywords" content="ITIL processes" />
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Andrea at 15:45, 9 September 2019

2019-09-09T15:45:20Z

← Older revision		Revision as of 17:45, 9 September 2019
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	<itpmch><title>ITIL Processes \| IT Process Wiki</title>		<itpmch><title>ITIL Processes \| IT Process Wiki</title>
	<meta name="keywords" content="itil processes, itil process, itil v3 processes, itil v2 processes, itil stages" />		<meta name="keywords" content="itil processes, itil process, itil v3 processes, itil v2 processes, itil stages" />
	<meta name="description" content="~~Objective: IT service providers implement~~ ITIL processes to ~~ensure their services are delivered in a customer~~-~~focused~~, ~~quality-driven and economical way~~." />		<meta name="description" content="While earlier versions of ITIL defined specific sets of processes, ITIL 4 describes 34 'practices'. This gives organizations more freedom to design tailor-made ITIL processes, in line with their specific requirements." />
	<meta property="og:url" content="https://wiki.en.it-processmaps.com/index.php/ITIL_Processes" />		<meta property="og:url" content="https://wiki.en.it-processmaps.com/index.php/ITIL_Processes" />
	<meta property="og:title" content="ITIL Processes \| IT Process Wiki" />		<meta property="og:title" content="ITIL Processes \| IT Process Wiki" />
	<meta property="og:description" content="~~Objective: IT service providers implement~~ ITIL processes to ~~ensure their services are delivered in a customer~~-~~focused~~, ~~quality-driven and economical way~~." />		<meta property="og:description" content="While earlier versions of ITIL defined specific sets of processes, ITIL 4 describes 34 'practices'. This gives organizations more freedom to design tailor-made ITIL processes, in line with their specific requirements." />
	<meta property="og:site_name" content="IT Process Wiki - the ITIL® Wiki">		<meta property="og:site_name" content="IT Process Wiki - the ITIL® Wiki">
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			<meta name="twitter:image" content="https://wiki.en.it-processmaps.com/images/thumb-1x1/Itil-processes.jpg">
			<meta name="twitter:image:alt" content="This image illustrates the ITIL processes within IT Service Management (the 'ITIL Service Lifecycle'), highlighting the most important interfaces of the ITIL processes ('ITIL stages') and their interrelationships. Source: Process Diagram 'ITIL Service Lifecycle' from the ITIL Process Map.">
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	'''<span id="Overview">Objective:</span>''' ~~<html><span id="md-webpage-description" itemprop="description">~~IT service providers implement <i>ITIL processes</i> to ensure their services are delivered in a customer-focused, quality-driven and economical way.~~</span></html>~~		'''<span id="Overview">Objective:</span>''' IT service providers implement <i>ITIL processes</i> to ensure their services are delivered in a customer-focused, quality-driven and economical way.

	<p> </p>		<p> </p>
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	----		----

	While earlier versions of ITIL defined specific sets of processes, [[ITIL 4]] describes 34 'practices'. This gives organizations more freedom to design tailor-made processes, in line with their specific requirements.		<html><span id="md-webpage-description" itemprop="description">While earlier versions of ITIL defined specific sets of processes, <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_4" title="What is ITIL V4?">ITIL 4</a> describes 34 'practices'. This gives organizations more freedom to design tailor-made ITIL processes, in line with their specific requirements.</span></html>

	The [[#ITIL_Processes_according_to_ITIL_V3\|5 ITIL stages and 26 ITIL V3 processes]] have not been invalidated with the publication of ITIL 4 and they are still widely used.		The [[#ITIL_Processes_according_to_ITIL_V3\|5 ITIL stages and 26 ITIL V3 processes]] have not been invalidated with the publication of ITIL 4 and they are still widely used.
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	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL stage\|!]][[Category:ITIL discipline\|!]][[Category:ITIL process\|!]]		[[Category:ITIL 4]][[Category:ITIL 2011]][[Category:ITIL stage\|!]][[Category:ITIL discipline\|!]][[Category:ITIL process\|!]]
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Andrea at 14:14, 6 September 2019

2019-09-06T14:14:03Z

← Older revision		Revision as of 16:14, 6 September 2019
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	[[Image:Itil-processes.jpg\|thumb\|350px\|right\|none\|alt=ITIL processes\|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-processes.jpg\|Fig. 1: [https://wiki.en.it-processmaps.com/images/pdf/itil_v3_service_lifecycle_itil-process-map-v3.pdf ITIL Processes] - The ITIL Service Lifecycle]]		[[Image:Itil-processes.jpg\|thumb\|350px\|right\|none\|alt=ITIL processes\|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-processes.jpg\|Fig. 1: [https://wiki.en.it-processmaps.com/images/pdf/itil_v3_service_lifecycle_itil-process-map-v3.pdf ITIL Processes] - The ITIL Service Lifecycle]]

	<html><div itemscope="itemscope" itemtype="https://schema.org/ItemList"><!-- define schema.org/ItemList -->		<html><div itemid="https://wiki.en.it-processmaps.com/index.php/ITIL_Processes#ITIL_Processes_according_to_ITIL_V3" itemscope="itemscope" itemtype="https://schema.org/ItemList"><!-- define schema.org/ItemList -->
	<meta itemprop="itemListOrder" content="Ascending" />		<meta itemprop="itemListOrder" content="Ascending" />
	<p><span itemprop="name" content="ITIL processes - The ITIL Service Lifecycle:">ITIL V3 (ITIL 2011) organizes the ITIL processes around the five service lifecycle stages:~~</span>~~ Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement (see <a href="https://wiki.en.it-processmaps.com/images/7/75/Itil-processes.jpg" title="ITIL Processes: The ITIL V3 Service Lifecycle">fig. 1</a>). Each of the five stages is focused on a specific phase of the service lifecycle.</p>		<p><span itemprop="name" content="ITIL processes - The ITIL Service Lifecycle"><span itemprop="description">ITIL V3 (ITIL 2011) organizes the ITIL processes around the five service lifecycle stages: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement (see <a href="https://wiki.en.it-processmaps.com/images/7/75/Itil-processes.jpg" title="ITIL Processes: The ITIL V3 Service Lifecycle">fig. 1</a>). Each of the five stages is focused on a specific phase of the service lifecycle:</span></span></p>
	<p> </p>		<p> </p>
	<dl><dt><span id="ITIL_Processes_Strategy"><a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Strategy" title="ITIL Service Strategy" itemprop="itemListElement">Service Strategy</a></span>
			<div itemid="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Strategy" itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem" >
			<meta itemprop="position" content="1" />
			<dl><dt itemprop="name"><span id="ITIL_Processes_Strategy"><a itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Strategy" title="ITIL Service Strategy" itemprop="itemListElement">Service Strategy</a></span>
	</dt><dd itemprop="description">Process Objective: To decide on a strategy to serve customers. Starting from an assessment of customer needs and the market place, the Service Strategy process determines which services the IT organization is to offer and what capabilities need to be developed. Its ultimate goal is to make the IT organization think and act in a strategic manner.		</dt><dd itemprop="description">Process Objective: To decide on a strategy to serve customers. Starting from an assessment of customer needs and the market place, the Service Strategy process determines which services the IT organization is to offer and what capabilities need to be developed. Its ultimate goal is to make the IT organization think and act in a strategic manner.
	</dd></dl>		</dd></dl></div>
	<p><br />		<p><br />
	</p>		</p>
	<dl><dt><span id="ITIL_Processes_Design"><a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Design" title="ITIL Service Design" itemprop="itemListElement">Service Design</a></span>
			<div itemid="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Design" itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem" >
			<meta itemprop="position" content="2" />
			<dl><dt itemprop="name"><span id="ITIL_Processes_Design"><a itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Design" title="ITIL Service Design" itemprop="itemListElement">Service Design</a></span>
	</dt><dd itemprop="description">Process Objective: To design new IT services. The scope of the process includes the design of new services, as well as changes and improvements to existing ones.		</dt><dd itemprop="description">Process Objective: To design new IT services. The scope of the process includes the design of new services, as well as changes and improvements to existing ones.
	</dd></dl>		</dd></dl></div>
	<p><br />		<p><br />
	</p>		</p>
	<dl><dt><span id="ITIL_Processes_Transition"><a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Transition" title="ITIL Service Transition" itemprop="itemListElement">Service Transition</a></span>
			<div itemid="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Transition" itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem" >
			<meta itemprop="position" content="3" />
			<dl><dt itemprop="name"><span id="ITIL_Processes_Transition"><a itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Transition" title="ITIL Service Transition" itemprop="itemListElement">Service Transition</a></span>
	</dt><dd itemprop="description">Process Objective: To build and deploy IT services. Service Transition also makes sure that changes to services and Service Management processes are carried out in a coordinated way.		</dt><dd itemprop="description">Process Objective: To build and deploy IT services. Service Transition also makes sure that changes to services and Service Management processes are carried out in a coordinated way.
	</dd></dl>		</dd></dl></div>
	<p><br />		<p><br />
	</p>		</p>
	<dl><dt><span id="ITIL_Processes_Operation"><a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Operation" title="ITIL Service Operation" itemprop="itemListElement">Service Operation</a></span>
			<div itemid="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Operation" itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem" >
			<meta itemprop="position" content="4" />
			<dl><dt itemprop="name"><span id="ITIL_Processes_Operation"><a itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Operation" title="ITIL Service Operation" itemprop="itemListElement">Service Operation</a></span>
	</dt><dd itemprop="description">Process Objective: To make sure that IT services are delivered effectively and efficiently. The Service Operation process includes fulfilling user requests, resolving service failures, fixing problems, as well as carrying out routine operational tasks.		</dt><dd itemprop="description">Process Objective: To make sure that IT services are delivered effectively and efficiently. The Service Operation process includes fulfilling user requests, resolving service failures, fixing problems, as well as carrying out routine operational tasks.
	</dd></dl>		</dd></dl></div>
	<p><br />		<p><br />
	</p>		</p>
	<dl><dt><span id="ITIL_Processes_Improvement"><a href="https://wiki.en.it-processmaps.com/index.php/ITIL_CSI_-_Continual_Service_Improvement" title="ITIL CSI - Continual Service Improvement" itemprop="itemListElement">Continual Service Improvement - CSI</a></span>
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			<dl><dt itemprop="name"><span id="ITIL_Processes_Improvement"><a itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/ITIL_CSI_-_Continual_Service_Improvement" title="ITIL CSI - Continual Service Improvement" itemprop="itemListElement">Continual Service Improvement - CSI</a></span>
	</dt><dd itemprop="description">Process Objective: To use methods from quality management in order to learn from past successes and failures. The Continual Service Improvement process aims to continually improve the effectiveness and efficiency of IT processes and services, in line with the concept of continual improvement adopted in ISO 20000.		</dt><dd itemprop="description">Process Objective: To use methods from quality management in order to learn from past successes and failures. The Continual Service Improvement process aims to continually improve the effectiveness and efficiency of IT processes and services, in line with the concept of continual improvement adopted in ISO 20000.
	</dd></dl>		</dd></dl></div>
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	<p> </p>		<p> </p>
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Andrea at 16:31, 5 September 2019

2019-09-05T16:31:58Z

← Older revision		Revision as of 18:31, 5 September 2019
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	__TOC__		__TOC__

			===<span id="ITIL_V4_Processes">ITIL 4 Processes</span>===
			----

			While earlier versions of ITIL defined specific sets of processes, [[ITIL 4]] describes 34 'practices'. This gives organizations more freedom to design tailor-made processes, in line with their specific requirements.

			The [[#ITIL_Processes_according_to_ITIL_V3\|5 ITIL stages and 26 ITIL V3 processes]] have not been invalidated with the publication of ITIL 4 and they are still widely used.

			<html>But the arrival of ITIL 4, with its strong preference for reduced complexity and 'simple and practical solutions', provides an opportunity for a fresh start with leaner ITIL processes that are easier to use. We describe such a <a class="external text" href="https://yasm.com/wiki/en/index.php/Service_Management_Processes" title="Service management processes">leaner set of 19 service management processes</a> in the <a class="external text" href="https://yasm.com/wiki/en/index.php/Main_Page" title="YaSM Service Management Wiki: Service management (ITSM, ESM, BSM) and ISO 20000">YaSM Wiki</a>.
			</html>
			<p> </p>

	===<span id="ITIL_V3_Processes">ITIL Processes according to ITIL V3</span>===		===<span id="ITIL_V3_Processes">ITIL Processes according to ITIL V3</span>===
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	<link itemprop="citation" href="https://wiki.es.it-processmaps.com/index.php/Procesos_ITIL" />		<link itemprop="citation" href="https://wiki.es.it-processmaps.com/index.php/Procesos_ITIL" />
	<meta itemprop="isBasedOnUrl" content="https://en.it-processmaps.com/products/itil-process-map.html" />		<meta itemprop="isBasedOnUrl" content="https://en.it-processmaps.com/products/itil-process-map.html" />
			<meta itemprop="mentions" content="https://yasm.com/wiki/en/index.php/Service_Management_Processes" />
	<meta itemprop="Headline" content="ITIL processes" />		<meta itemprop="Headline" content="ITIL processes" />
	<link itemprop="author" href="https://www.linkedin.com/in/stefankempter" />		<link itemprop="author" href="https://www.linkedin.com/in/stefankempter" />

Stefan: Streamlined introductory text.

2019-05-30T13:00:26Z

Streamlined introductory text.

← Older revision		Revision as of 15:00, 30 May 2019
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	<itpmch><title>ITIL Processes \| IT Process Wiki</title>		<itpmch><title>ITIL Processes \| IT Process Wiki</title>
	<meta name="keywords" content="itil processes, itil process, itil v3 processes, itil v2 processes, itil stages" />		<meta name="keywords" content="itil processes, itil process, itil v3 processes, itil v2 processes, itil stages" />
	<meta name="description" content="ITIL processes ~~according~~ to ~~ITIL 2011. ITIL process definitions: Service Strategy, Service Design, Service Transition, Service Operation~~, ~~CSI~~." />		<meta name="description" content="Objective: IT service providers implement ITIL processes to ensure their services are delivered in a customer-focused, quality-driven and economical way." />
	<meta property="og:url" content="https://wiki.en.it-processmaps.com/index.php/ITIL_Processes" />		<meta property="og:url" content="https://wiki.en.it-processmaps.com/index.php/ITIL_Processes" />
	<meta property="og:title" content="ITIL Processes \| IT Process Wiki" />		<meta property="og:title" content="ITIL Processes \| IT Process Wiki" />
	<meta property="og:description" content="~~In ITIL 2011 (ITIL V3 2011 Edition) the~~ ITIL processes are ~~grouped into stages: Service Strategy, Service Design, Service Transition, Service Operation~~, and ~~Continual Service Improvement. Each of the five stages is focused on a specific phase of a service's lifecycle~~." />		<meta property="og:description" content="Objective: IT service providers implement ITIL processes to ensure their services are delivered in a customer-focused, quality-driven and economical way." />
	<meta property="og:site_name" content="IT Process Wiki - the ITIL® Wiki">		<meta property="og:site_name" content="IT Process Wiki - the ITIL® Wiki">
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	<br style="clear:both;"/>		<br style="clear:both;"/>

	'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description">~~The~~ <i>ITIL processes</i> ~~within IT Service Management (ITSM)~~ ensure ~~that IT Services~~ are ~~provided~~ in a focused, ~~client-friendly and cost~~-~~optimized manner. With their help, IT Services are clearly defined, success can be measured with regards to the service provision,~~ and ~~targeted improvement measures can be introduced where necessary~~.</span></html>		'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description">IT service providers implement <i>ITIL processes</i> to ensure their services are delivered in a customer-focused, quality-driven and economical way.</span></html>

	<p> </p>		<p> </p>
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	__TOC__		__TOC__

	===<span id="ITIL_V3_Processes">ITIL Processes according to ITIL ~~2011~~</span>===		===<span id="ITIL_V3_Processes">ITIL Processes according to ITIL V3</span>===
	----		----

			<p id="ITIL_Processes_according_to_ITIL_2011"></p>
	[[Image:Itil-processes.jpg\|thumb\|350px\|right\|none\|alt=ITIL processes\|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-processes.jpg\|Fig. 1: [https://wiki.en.it-processmaps.com/images/pdf/itil_v3_service_lifecycle_itil-process-map-v3.pdf ITIL Processes] - The ITIL Service Lifecycle]]		[[Image:Itil-processes.jpg\|thumb\|350px\|right\|none\|alt=ITIL processes\|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-processes.jpg\|Fig. 1: [https://wiki.en.it-processmaps.com/images/pdf/itil_v3_service_lifecycle_itil-process-map-v3.pdf ITIL Processes] - The ITIL Service Lifecycle]]

	<html><div itemscope="itemscope" itemtype="https://schema.org/ItemList"><!-- define schema.org/ItemList -->		<html><div itemscope="itemscope" itemtype="https://schema.org/ItemList"><!-- define schema.org/ItemList -->
	<meta itemprop="itemListOrder" content="Ascending" />		<meta itemprop="itemListOrder" content="Ascending" />
	<p><span itemprop="name" content="ITIL processes - The ITIL Service Lifecycle:"~~>In <i~~>ITIL ~~2011~~ (ITIL V3 2011 ~~Edition~~)~~</i>~~ the ITIL processes ~~are grouped into~~ stages:</span> Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement (see <a href="https://wiki.en.it-processmaps.com/images/7/75/Itil-processes.jpg" title="ITIL Processes: The ITIL ~~2011~~ Service Lifecycle">~~Fig~~. 1</a>). Each of the five stages is focused on a specific phase of a service's lifecycle.</p>		<p><span itemprop="name" content="ITIL processes - The ITIL Service Lifecycle:">ITIL V3 (ITIL 2011) organizes the ITIL processes around the five service lifecycle stages:</span> Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement (see <a href="https://wiki.en.it-processmaps.com/images/7/75/Itil-processes.jpg" title="ITIL Processes: The ITIL V3 Service Lifecycle">fig. 1</a>). Each of the five stages is focused on a specific phase of the service lifecycle.</p>
	<p> </p>		<p> </p>
	<dl><dt><span id="ITIL_Processes_Strategy"><a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Strategy" title="ITIL Service Strategy" itemprop="itemListElement">Service Strategy</a></span>		<dl><dt><span id="ITIL_Processes_Strategy"><a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Strategy" title="ITIL Service Strategy" itemprop="itemListElement">Service Strategy</a></span>
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	[[Image:thumb_high_level_view_itil_v2_it_service_management.jpg\|thumb\|200px\|left\|link=https://wiki.en.it-processmaps.com/index.php/File:Thumb_high_level_view_itil_v2_it_service_management.jpg\|alt=Processes ITIL V2\|Fig. 2: The ITIL V2 Process Map showing the greater associations between the [https://en.it-processmaps.com/media/poster_itil_process_map.pdf ITIL Processes]]]		[[Image:thumb_high_level_view_itil_v2_it_service_management.jpg\|thumb\|200px\|left\|link=https://wiki.en.it-processmaps.com/index.php/File:Thumb_high_level_view_itil_v2_it_service_management.jpg\|alt=Processes ITIL V2\|Fig. 2: The ITIL V2 Process Map showing the greater associations between the [https://en.it-processmaps.com/media/poster_itil_process_map.pdf ITIL Processes]]]

	Unlike ITIL V3 ~~2011 and 2007~~, IT Service Management according to ITIL version 2 was not organized around the service lifecycle. ITIL V2 ~~contained the following~~ "disciplines":		Unlike [[#ITIL_Processes_according_to_ITIL_V3\|ITIL V3]], IT Service Management according to ITIL version 2 was not organized around the service lifecycle. ITIL V2 included two "disciplines":

	<p> </p>		<p> </p>
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	==Notes==		==Notes==

	<html>Is based on: <a href="https://en.it-processmaps.com/products/itil-process-map.html" title="The ITIL Process Map: Reference Process Model - ITIL V3 ~~(2011 Edition)~~" class="external text">ITIL reference processes from the ITIL Process Map</a></p>		<html>Is based on: <a href="https://en.it-processmaps.com/products/itil-process-map.html" title="The ITIL Process Map: Reference Process Model - ITIL V3" class="external text">ITIL reference processes from the ITIL Process Map</a></p>

	<p>By:  Stefan Kempter <a rel="author" href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>		<p>By:  Stefan Kempter <a rel="author" href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>

Andrea at 17:36, 3 March 2018

2018-03-03T17:36:32Z

← Older revision		Revision as of 19:36, 3 March 2018
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	<meta property="og:image:width" content="~~1000~~" />		<meta property="og:image:width" content="1200" />
	<meta property="og:image:height" content="~~785~~" />		<meta property="og:image:height" content="900" />
	<link href="https://plus.google.com/108613479011811316823/posts" rel="publisher" />		<link href="https://plus.google.com/108613479011811316823/posts" rel="publisher" />
	</itpmch>		</itpmch>
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	<html>Is based on: <a href="https://en.it-processmaps.com/products/itil-process-map.html" title="The ITIL Process Map: Reference Process Model - ITIL V3 (2011 Edition)" class="external text">ITIL reference processes from the ITIL Process Map</a></p>		<html>Is based on: <a href="https://en.it-processmaps.com/products/itil-process-map.html" title="The ITIL Process Map: Reference Process Model - ITIL V3 (2011 Edition)" class="external text">ITIL reference processes from the ITIL Process Map</a></p>

	<p>By:  Stefan Kempter <a rel="author" href="https://~~plus~~.~~google~~.com/~~111925560448291102517~~/~~about~~"><img style="margin:0px 0px 0px 0px;" src="~~/skins/Vector~~/images~~/itpm~~/bookmarking/~~gplus~~.png" width="16" height="16" title="By: Stefan Kempter \| Profile on ~~Google+~~" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>		<p>By:  Stefan Kempter <a rel="author" href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>

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Andrea at 08:29, 28 April 2017

2017-04-28T08:29:05Z

← Older revision		Revision as of 10:29, 28 April 2017
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	~~<p> </p>~~

	'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description">The <i>ITIL processes</i> within IT Service Management (ITSM) ensure that IT Services are provided in a focused, client-friendly and cost-optimized manner. With their help, IT Services are clearly defined, success can be measured with regards to the service provision, and targeted improvement measures can be introduced where necessary.</span></html>		'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description">The <i>ITIL processes</i> within IT Service Management (ITSM) ensure that IT Services are provided in a focused, client-friendly and cost-optimized manner. With their help, IT Services are clearly defined, success can be measured with regards to the service provision, and targeted improvement measures can be introduced where necessary.</span></html>
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	[[Image:Itil-processes.jpg\|thumb\|350px\|right\|none\|alt=ITIL processes\|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-processes.jpg\|Fig. 1: ~~Service Lifecycle -~~ [https://wiki.en.it-processmaps.com/images/pdf/itil_v3_service_lifecycle_itil-process-map-v3.pdf ITIL Processes]]]		[[Image:Itil-processes.jpg\|thumb\|350px\|right\|none\|alt=ITIL processes\|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-processes.jpg\|Fig. 1: [https://wiki.en.it-processmaps.com/images/pdf/itil_v3_service_lifecycle_itil-process-map-v3.pdf ITIL Processes] - The ITIL Service Lifecycle]]

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