ITIL Process Chains - Revision history

Andrea at 10:04, 30 March 2019

2019-03-30T10:04:51Z

← Older revision		Revision as of 12:04, 30 March 2019
Line 21:		Line 21:

	Some [[ITIL Processes\|ITIL disciplines]] appear to overlap each other, so that it is often not easy to decide where one process ends and another begins. In practice it must be ensured however, that the most important procedures – as for example the integration of new or changed application systems into the productive IT environment – function without friction, and that the participating processes are co-ordinated with each other in a seamless way.		Some [[ITIL Processes\|ITIL disciplines]] appear to overlap each other, so that it is often not easy to decide where one process ends and another begins. In practice it must be ensured however, that the most important procedures – as for example the integration of new or changed application systems into the productive IT environment – function without friction, and that the participating processes are co-ordinated with each other in a seamless way.

	~~<p> </p>~~

	==Illustrations of the ITIL Core Topics as process chains==		==Illustrations of the ITIL Core Topics as process chains==

	It is exactly those important chains of processes that are visualized here. They help to get an insight into how the ITIL disciplines co-operate in practice:		It is exactly those important chains of processes that are visualized here. They help to get an insight into how the ITIL disciplines co-operate in practice:

	~~<p> </p>~~

	==Handling of an Incident==		==Handling of an Incident==
Line 94:		Line 90:
	<br style="clear:both;"/>		<br style="clear:both;"/>

	<html><a rel="author" href="https://~~plus~~.~~google~~.com/~~113316270668629760475~~"><img style="margin:0px 0px 0px 0px;" src="~~/skins/Vector~~/images~~/itpm~~/bookmarking/~~gplus~~.png" width="16" height="16" title="By: Andrea Kempter \| Profile on ~~Google+~~" alt="Author: Andrea Kempter, IT Process Maps GbR" /></a></html>		<html>By:  Andrea Kempter <a rel="author" href="https://www.linkedin.com/in/andreakempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Andrea Kempter \| Profile on LinkedIn" alt="Author: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</html>

	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:IT Infrastructure Library ITIL]][[Category:ITIL process]]		[[Category:IT Infrastructure Library ITIL]][[Category:ITIL process]]
	<!-- --- -->		<!-- --- -->

Andrea at 11:22, 28 November 2014

2014-11-28T11:22:31Z

← Older revision		Revision as of 13:22, 28 November 2014
Line 35:		Line 35:
	default [https://wiki.en.it-processmaps.com/images/pdf/activity_chain_handling_of_an_incident.pdf ITIL Diagram: Handling of an Incident (.pdf)]		default [https://wiki.en.it-processmaps.com/images/pdf/activity_chain_handling_of_an_incident.pdf ITIL Diagram: Handling of an Incident (.pdf)]
	desc bottom-left		desc bottom-left
	</imagemap>		</imagemap><html></a></html>

	* a complete illustration of the steps from incident registration in the Service Desk through to incident solution and closure.		* a complete illustration of the steps from incident registration in the Service Desk through to incident solution and closure.
Line 48:		Line 48:
	default [https://wiki.en.it-processmaps.com/images/pdf/activity_chain_updating_the_cmdb.pdf ITIL Diagram: Updating the CMDB (.pdf)]		default [https://wiki.en.it-processmaps.com/images/pdf/activity_chain_updating_the_cmdb.pdf ITIL Diagram: Updating the CMDB (.pdf)]
	desc bottom-left		desc bottom-left
	</imagemap>		</imagemap><html></a></html>

	* the different ways leading to a CMDB update		* the different ways leading to a CMDB update
Line 61:		Line 61:
	default [https://wiki.en.it-processmaps.com/images/pdf/activity_chain_introduction_of_new_technologies.pdf ITIL Diagram Introduction of New Technologies into the IT Infrastructure (.pdf)]		default [https://wiki.en.it-processmaps.com/images/pdf/activity_chain_introduction_of_new_technologies.pdf ITIL Diagram Introduction of New Technologies into the IT Infrastructure (.pdf)]
	desc bottom-left		desc bottom-left
	</imagemap>		</imagemap><html></a></html>

	* the co-operation of processes within the IT organization for the introduction of new technologies (who is taking the initiative? how does the new technology become part of the productive IT environment?)		* the co-operation of processes within the IT organization for the introduction of new technologies (who is taking the initiative? how does the new technology become part of the productive IT environment?)
Line 74:		Line 74:
	default [https://wiki.en.it-processmaps.com/images/pdf/activity_chain_emergence_of_new_applications.pdf ITIL Diagram: Emergence of New or Changed Applications (.pdf)]		default [https://wiki.en.it-processmaps.com/images/pdf/activity_chain_emergence_of_new_applications.pdf ITIL Diagram: Emergence of New or Changed Applications (.pdf)]
	desc bottom-left		desc bottom-left
	</imagemap>		</imagemap><html></a></html>

	* the co-operation of processes within the IT ~~organisation~~ for the development of new or the change of existing applications (who is taking the initiative? how does the new application system become part of the productive IT environment?)		* the co-operation of processes within the IT organization for the development of new or the change of existing applications (who is taking the initiative? how does the new application system become part of the productive IT environment?)

	''Click the caption to the left to see the enlarged ITIL process diagram as a pdf file!''		''Click the caption to the left to see the enlarged ITIL process diagram as a pdf file!''
Line 87:		Line 87:
	default \|[https://wiki.en.it-processmaps.com/images/pdf/activity_chain_planning_the_it_budget.pdf ITIL Diagram: Planning the IT Budget (.pdf)]		default \|[https://wiki.en.it-processmaps.com/images/pdf/activity_chain_planning_the_it_budget.pdf ITIL Diagram: Planning the IT Budget (.pdf)]
	desc bottom-left		desc bottom-left
	</imagemap>		</imagemap><html></a></html>

	* the way from budget requests through to the actual release of budgets for IT projects/ procurements		* the way from budget requests through to the actual release of budgets for IT projects/ procurements

Andrea at 13:00, 3 August 2013

2013-08-03T13:00:22Z

← Older revision		Revision as of 15:00, 3 August 2013
Line 1:		Line 1:
	<~~seo metakeywords~~="itil process diagram, itil processes diagram, itil process diagrams" ~~metadescription~~="ITIL Process Diagram. Chains across multiple ITIL processes illustrate the interaction of the different ITIL disciplines in practice. ..." />		<itpmch><title>ITIL Process Chains \| IT Process Wiki</title>
			<meta name="keywords" content="itil process diagram, itil processes diagram, itil process diagrams" />
			<meta name="description" content="ITIL Process Diagram. Chains across multiple ITIL processes illustrate the interaction of the different ITIL disciplines in practice. ..." />
			</itpmch>
	<imagemap>		<imagemap>
	Image:ITIL-Wiki-deutsch.jpg\|right\|ITIL Process Diagram		Image:ITIL-Wiki-deutsch.jpg\|right\|ITIL Process Diagram
Line 6:		Line 9:
	</imagemap>		</imagemap>
	<br style="clear:both;"/>		<br style="clear:both;"/>

			<p> </p>

	Chains across multiple ITIL processes illustrate the interaction of the different ITIL disciplines in practice. They make it easier to understand how the basic ideas behind ITIL find themselves translated into the [[ITIL Processes\|ITIL processes]].		Chains across multiple ITIL processes illustrate the interaction of the different ITIL disciplines in practice. They make it easier to understand how the basic ideas behind ITIL find themselves translated into the [[ITIL Processes\|ITIL processes]].

			<p> </p>

	==ITIL Core Topics Explained: Process Chains within the IT Organization==		==ITIL Core Topics Explained: Process Chains within the IT Organization==
Line 15:		Line 21:

	Some [[ITIL Processes\|ITIL disciplines]] appear to overlap each other, so that it is often not easy to decide where one process ends and another begins. In practice it must be ensured however, that the most important procedures – as for example the integration of new or changed application systems into the productive IT environment – function without friction, and that the participating processes are co-ordinated with each other in a seamless way.		Some [[ITIL Processes\|ITIL disciplines]] appear to overlap each other, so that it is often not easy to decide where one process ends and another begins. In practice it must be ensured however, that the most important procedures – as for example the integration of new or changed application systems into the productive IT environment – function without friction, and that the participating processes are co-ordinated with each other in a seamless way.

			<p> </p>

			==Illustrations of the ITIL Core Topics as process chains==

	It is exactly those important chains of processes that are visualized here. They help to get an insight into how the ITIL disciplines co-operate in practice:		It is exactly those important chains of processes that are visualized here. They help to get an insight into how the ITIL disciplines co-operate in practice:

			<p> </p>

	~~==Illustrations of the ITIL Core Topics as process chains==~~		==Handling of an Incident==

	===Handling of an Incident===
	<imagemap>		<imagemap>
	Image:thumb_chain_handling_incidents.jpg\|left\|ITIL Process Diagram: Handling of an Incident\|200px\|thumb		Image:thumb_chain_handling_incidents.jpg\|left\|ITIL Process Diagram: Handling of an Incident\|200px\|thumb
Line 31:		Line 40:

	''Click the caption to the left to see the enlarged ITIL process diagram as a pdf file!''		''Click the caption to the left to see the enlarged ITIL process diagram as a pdf file!''


	<br style="clear:both;"/>		<br style="clear:both;"/>

			==Updating the CMDB==
	===Updating the CMDB===
	<imagemap>		<imagemap>
	Image:thumb_chain_updating_cmdb.jpg\|left\|ITIL Process Diagram: Updating the CMDB\|178px\|thumb		Image:thumb_chain_updating_cmdb.jpg\|left\|ITIL Process Diagram: Updating the CMDB\|178px\|thumb
Line 49:		Line 56:
	<br style="clear:both;"/>		<br style="clear:both;"/>

			==Introduction of New Technologies into the IT Infrastructure==

	===Introduction of New Technologies into the IT Infrastructure===
	<imagemap>		<imagemap>
	Image:thumb_chain_introducing_new_technologies.jpg\|left\|ITIL Process Diagram: Introduction of New Technologies into the IT Infrastructure\|200px\|thumb		Image:thumb_chain_introducing_new_technologies.jpg\|left\|ITIL Process Diagram: Introduction of New Technologies into the IT Infrastructure\|200px\|thumb
Line 61:		Line 66:

	''Click the caption to the left to see the enlarged ITIL process diagram as a pdf file!''		''Click the caption to the left to see the enlarged ITIL process diagram as a pdf file!''


	<br style="clear:both;"/>		<br style="clear:both;"/>

			==Emergence of New or Changed Applications==
	=== Emergence of New or Changed Applications ===
	<imagemap>		<imagemap>
	Image:thumb_chain_emergence_new_applications.jpg\|left\|ITIL Process Diagram: Emergence of New or Changed Applications\|200px\|thumb		Image:thumb_chain_emergence_new_applications.jpg\|left\|ITIL Process Diagram: Emergence of New or Changed Applications\|200px\|thumb
Line 79:		Line 82:
	<br style="clear:both;"/>		<br style="clear:both;"/>

			==Planning the IT Budget==
	=== Planning the IT Budget ===
	<imagemap>		<imagemap>
	Image:thumb_chain_planning_it_budget.jpg\|left\|ITIL Process Diagram: Planning the IT Budget\|106px\|thumb		Image:thumb_chain_planning_it_budget.jpg\|left\|ITIL Process Diagram: Planning the IT Budget\|106px\|thumb
Line 86:		Line 88:
	desc bottom-left		desc bottom-left
	</imagemap>		</imagemap>


	* the way from budget requests through to the actual release of budgets for IT projects/ procurements		* the way from budget requests through to the actual release of budgets for IT projects/ procurements
Line 93:		Line 94:
	<br style="clear:both;"/>		<br style="clear:both;"/>

			<html><a rel="author" href="https://plus.google.com/113316270668629760475"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Andrea Kempter \| Profile on Google+" alt="Author: Andrea Kempter, IT Process Maps GbR" /></a></html>

	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:IT Infrastructure Library ITIL]][[Category:ITIL process]]		[[Category:IT Infrastructure Library ITIL]][[Category:ITIL process]]
	<!-- --- -->		<!-- --- -->

Andrea at 08:01, 27 July 2011

2011-07-27T08:01:56Z

← Older revision		Revision as of 10:01, 27 July 2011
Line 1:		Line 1:
	{\|		<seo metakeywords="itil process diagram, itil processes diagram, itil process diagrams" metadescription="ITIL Process Diagram. Chains across multiple ITIL processes illustrate the interaction of the different ITIL disciplines in practice. ..." />
	~~! align~~="~~right~~" ~~width~~="~~80%~~"\|		<imagemap>
	~~! style="background~~:~~#DDDDDD;" align="~~right~~" width="20%"~~\| [https://wiki.de.it-processmaps.com/index.php/ITIL-Kernthemen diese Seite auf Deutsch]		Image:ITIL-Wiki-deutsch.jpg\|right\|ITIL Process Diagram
	\|}		default [https://wiki.de.it-processmaps.com/index.php/ITIL-Kernthemen diese Seite auf Deutsch]
			desc none
			</imagemap>
			<br style="clear:both;"/>

	Chains across ~~Multiple~~ ITIL ~~Processes~~ illustrate the interaction of the different ITIL disciplines in practice. They make it easier to understand how the basic ideas behind ITIL find themselves translated into the [[ITIL Processes\|ITIL processes]].		Chains across multiple ITIL processes illustrate the interaction of the different ITIL disciplines in practice. They make it easier to understand how the basic ideas behind ITIL find themselves translated into the [[ITIL Processes\|ITIL processes]].


	==ITIL Core Topics Explained: Process Chains within the IT Organization==		==ITIL Core Topics Explained: Process Chains within the IT Organization==

	No matter whether ITIL is presented in the form of a book or a conventional process diagram - it is always demanding not to lose one's way amongst the large number of individual processes (for example: ~~„Where~~ does the budget for this Change come from?„), as the user always has only one single page in a book or the description of one individual process in front of him.		No matter whether ITIL is presented in the form of a book or a conventional ITIL process diagram - it is always demanding not to lose one's way amongst the large number of individual processes (for example: "Where does the budget for this Change come from?"), as the user always has only one single page in a book or the description of one individual process in front of him.

	Some ITIL disciplines appear to overlap each other, so that it is often not easy to decide where one process ends and another begins. In practice it must be ensured however, that the most important procedures – as for example the integration of new or changed application systems into the productive IT environment – function without friction, and that the participating processes are co-ordinated with each other in a seamless way.		Some [[ITIL Processes\|ITIL disciplines]] appear to overlap each other, so that it is often not easy to decide where one process ends and another begins. In practice it must be ensured however, that the most important procedures – as for example the integration of new or changed application systems into the productive IT environment – function without friction, and that the participating processes are co-ordinated with each other in a seamless way.

	It is exactly those important chains of processes that are ~~visualised~~ here. They help to get an insight into how the ITIL disciplines co-operate in practice:		It is exactly those important chains of processes that are visualized here. They help to get an insight into how the ITIL disciplines co-operate in practice:


Line 19:		Line 22:

	===Handling of an Incident===		===Handling of an Incident===
	[[Image:thumb_chain_handling_incidents.jpg\|~~frame~~\|~~left~~\|[https://wiki.en.it-processmaps.com/images/pdf/activity_chain_handling_of_an_incident.pdf Handling of an Incident ~~according to ITIL~~ (.pdf)]]]		<imagemap>
			Image:thumb_chain_handling_incidents.jpg\|left\|ITIL Process Diagram: Handling of an Incident\|200px\|thumb
			default [https://wiki.en.it-processmaps.com/images/pdf/activity_chain_handling_of_an_incident.pdf ITIL Diagram: Handling of an Incident (.pdf)]
			desc bottom-left
			</imagemap>

	* a complete illustration of the steps from incident registration in the Service Desk through to incident solution and closure.		* a complete illustration of the steps from incident registration in the Service Desk through to incident solution and closure.

	''Click the caption to the left to see the enlarged process ~~chain~~ as a pdf file!''		''Click the caption to the left to see the enlarged ITIL process diagram as a pdf file!''


Line 30:		Line 37:

	===Updating the CMDB===		===Updating the CMDB===
	[[Image:thumb_chain_updating_cmdb.jpg\|~~frame~~\|~~left~~\|[https://wiki.en.it-processmaps.com/images/pdf/activity_chain_updating_the_cmdb.pdf Updating the CMDB ~~according to ITIL~~ (.pdf)]]]		<imagemap>
			Image:thumb_chain_updating_cmdb.jpg\|left\|ITIL Process Diagram: Updating the CMDB\|178px\|thumb
			default [https://wiki.en.it-processmaps.com/images/pdf/activity_chain_updating_the_cmdb.pdf ITIL Diagram: Updating the CMDB (.pdf)]
			desc bottom-left
			</imagemap>

	* the different ways leading to a CMDB update		* the different ways leading to a CMDB update

	''Click the caption to the left to see the enlarged process ~~chain~~ as a pdf file!''		''Click the caption to the left to see the enlarged ITIL process diagram as a pdf file!''

	<br style="clear:both;"/>		<br style="clear:both;"/>
Line 41:		Line 52:

	===Introduction of New Technologies into the IT Infrastructure===		===Introduction of New Technologies into the IT Infrastructure===
	[[Image:thumb_chain_introducing_new_technologies.jpg\|~~frame~~\|~~left~~\|[https://wiki.en.it-processmaps.com/images/pdf/activity_chain_introduction_of_new_technologies.pdf Introduction of New Technologies into the IT Infrastructure (.pdf)]]]		<imagemap>
			Image:thumb_chain_introducing_new_technologies.jpg\|left\|ITIL Process Diagram: Introduction of New Technologies into the IT Infrastructure\|200px\|thumb
			default [https://wiki.en.it-processmaps.com/images/pdf/activity_chain_introduction_of_new_technologies.pdf ITIL Diagram Introduction of New Technologies into the IT Infrastructure (.pdf)]
			desc bottom-left
			</imagemap>

	* the co-operation of processes within the IT organization for the introduction of new technologies (who is taking the initiative? how does the new technology become part of the productive IT environment?)		* the co-operation of processes within the IT organization for the introduction of new technologies (who is taking the initiative? how does the new technology become part of the productive IT environment?)

	''Click the caption to the left to see the enlarged process ~~chain~~ as a pdf file!''		''Click the caption to the left to see the enlarged ITIL process diagram as a pdf file!''


Line 52:		Line 67:

	=== Emergence of New or Changed Applications ===		=== Emergence of New or Changed Applications ===
	[[Image:thumb_chain_emergence_new_applications.jpg\|~~frame~~\|~~left~~\|[https://wiki.en.it-processmaps.com/images/pdf/activity_chain_emergence_of_new_applications.pdf Emergence of New or Changed Applications (.pdf)]]]		<imagemap>
			Image:thumb_chain_emergence_new_applications.jpg\|left\|ITIL Process Diagram: Emergence of New or Changed Applications\|200px\|thumb
			default [https://wiki.en.it-processmaps.com/images/pdf/activity_chain_emergence_of_new_applications.pdf ITIL Diagram: Emergence of New or Changed Applications (.pdf)]
			desc bottom-left
			</imagemap>

	* the co-operation of processes within the IT organisation for the development of new or the change of existing applications (who is taking the initiative? how does the new application system become part of the productive IT environment?)		* the co-operation of processes within the IT organisation for the development of new or the change of existing applications (who is taking the initiative? how does the new application system become part of the productive IT environment?)

	''Click the caption to the left to see the enlarged process ~~chain~~ as a pdf file!''		''Click the caption to the left to see the enlarged ITIL process diagram as a pdf file!''

	<br style="clear:both;"/>		<br style="clear:both;"/>
Line 62:		Line 81:

	=== Planning the IT Budget ===		=== Planning the IT Budget ===
	[[Image:thumb_chain_planning_it_budget.jpg\|~~frame~~\|~~left~~\|[https://wiki.en.it-processmaps.com/images/pdf/activity_chain_planning_the_it_budget.pdf Planning the IT Budget (.pdf)]]]		<imagemap>
			Image:thumb_chain_planning_it_budget.jpg\|left\|ITIL Process Diagram: Planning the IT Budget\|106px\|thumb
			default \|[https://wiki.en.it-processmaps.com/images/pdf/activity_chain_planning_the_it_budget.pdf ITIL Diagram: Planning the IT Budget (.pdf)]
			desc bottom-left
			</imagemap>


	* the way from budget requests through to the actual release of budgets for IT projects/ procurements		* the way from budget requests through to the actual release of budgets for IT projects/ procurements

	''Click the caption to the left to see the enlarged process ~~chain~~ as a pdf file!''		''Click the caption to the left to see the enlarged ITIL process diagram as a pdf file!''
			<br style="clear:both;"/>



			<!-- This page is assigned to the following categories: -->
			[[Category:IT Infrastructure Library ITIL]][[Category:ITIL process]]
			<!-- --- -->

Andrea at 18:32, 31 December 2007

2007-12-31T18:32:04Z

New page

{|
! align="right" width="80%"|
! style="background:#DDDDDD;" align="right" width="20%"| [https://wiki.de.it-processmaps.com/index.php/ITIL-Kernthemen diese Seite auf Deutsch]
|}

Chains across Multiple ITIL Processes illustrate the interaction of the different ITIL disciplines in practice. They make it easier to understand how the basic ideas behind ITIL find themselves translated into the [[ITIL Processes|ITIL processes]].

==ITIL Core Topics Explained: Process Chains within the IT Organization==

No matter whether ITIL is presented in the form of a book or a conventional process diagram - it is always demanding not to lose one's way amongst the large number of individual processes (for example: „Where does the budget for this Change come from?„), as the user always has only one single page in a book or the description of one individual process in front of him.

Some ITIL disciplines appear to overlap each other, so that it is often not easy to decide where one process ends and another begins. In practice it must be ensured however, that the most important procedures – as for example the integration of new or changed application systems into the productive IT environment – function without friction, and that the participating processes are co-ordinated with each other in a seamless way.

It is exactly those important chains of processes that are visualised here. They help to get an insight into how the ITIL disciplines co-operate in practice:

==Illustrations of the ITIL Core Topics as process chains==

===Handling of an Incident===
[[Image:thumb_chain_handling_incidents.jpg|frame|left|[https://wiki.en.it-processmaps.com/images/pdf/activity_chain_handling_of_an_incident.pdf Handling of an Incident according to ITIL (.pdf)]]]

* a complete illustration of the steps from incident registration in the Service Desk through to incident solution and closure.

''Click the caption to the left to see the enlarged process chain as a pdf file!''

<br style="clear:both;"/>

===Updating the CMDB===
[[Image:thumb_chain_updating_cmdb.jpg|frame|left|[https://wiki.en.it-processmaps.com/images/pdf/activity_chain_updating_the_cmdb.pdf Updating the CMDB according to ITIL (.pdf)]]]

* the different ways leading to a CMDB update

''Click the caption to the left to see the enlarged process chain as a pdf file!''

<br style="clear:both;"/>

===Introduction of New Technologies into the IT Infrastructure===
[[Image:thumb_chain_introducing_new_technologies.jpg|frame|left|[https://wiki.en.it-processmaps.com/images/pdf/activity_chain_introduction_of_new_technologies.pdf Introduction of New Technologies into the IT Infrastructure (.pdf)]]]

* the co-operation of processes within the IT organization for the introduction of new technologies (who is taking the initiative? how does the new technology become part of the productive IT environment?)

''Click the caption to the left to see the enlarged process chain as a pdf file!''

<br style="clear:both;"/>

=== Emergence of New or Changed Applications ===
[[Image:thumb_chain_emergence_new_applications.jpg|frame|left|[https://wiki.en.it-processmaps.com/images/pdf/activity_chain_emergence_of_new_applications.pdf Emergence of New or Changed Applications (.pdf)]]]

* the co-operation of processes within the IT organisation for the development of new or the change of existing applications (who is taking the initiative? how does the new application system become part of the productive IT environment?)

''Click the caption to the left to see the enlarged process chain as a pdf file!''

<br style="clear:both;"/>

=== Planning the IT Budget ===
[[Image:thumb_chain_planning_it_budget.jpg|frame|left|[https://wiki.en.it-processmaps.com/images/pdf/activity_chain_planning_the_it_budget.pdf Planning the IT Budget (.pdf)]]]

* the way from budget requests through to the actual release of budgets for IT projects/ procurements

''Click the caption to the left to see the enlarged process chain as a pdf file!''