ITIL Implementation - Project Preparation - Revision history

Andrea at 11:30, 5 April 2022

2022-04-05T11:30:28Z

← Older revision		Revision as of 13:30, 5 April 2022
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	rect 115 0 163 36 [https://wiki.es.it-processmaps.com/index.php/Implementaci%C3%B3n_de_ITIL_-_Preparaci%C3%B3n_del_proyecto esta página en español]		rect 115 0 163 36 [https://wiki.es.it-processmaps.com/index.php/Implementaci%C3%B3n_de_ITIL_-_Preparaci%C3%B3n_del_proyecto esta página en español]
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	==Resources==		==Resources==
	*[1] Axelos - ITIL<sup><small>®</small></sup> Service Lifecycle Publication Suite: [https://www.axelos.com/store/book/itil-lifecycle-publication-suite www.axelos.com/store/book/itil-lifecycle-publication-suite],<br /> and ITIL® Foundation, ITIL 4 edition: [https://www.axelos.com/store/book/itil-foundation-itil-4-edition www.axelos.com/store/book/itil-foundation-itil-4-edition]		*[1] Axelos - ITIL<sup><small>®</small></sup> Service Lifecycle Publication Suite

	*[2] ~~The Cabinet Office Best Management Practice Portfolio: [https://www.gov.uk/government/publications/best~~-~~management-practice-portfolio www.gov.uk/government/publications]~~		*[2] Axelos - ITIL® Foundation, ITIL 4 edition

	*[3] IT Process Maps: [https://en.it-processmaps.com/products/demo-itil-process-map.html ITIL process templates - videos and demos]		*[3] IT Process Maps: [https://en.it-processmaps.com/products/demo-itil-process-map.html ITIL process templates - videos and demos]

Andrea at 16:56, 29 March 2019

2019-03-29T16:56:45Z

← Older revision		Revision as of 18:56, 29 March 2019
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	*[[#Familiarization with the ITIL principles\|Key persons in charge of the project are familiar with the ITIL principles]]		*[[#Familiarization with the ITIL principles\|Key persons in charge of the project are familiar with the ITIL principles]]
	*[[#Establishing ITIL process management\|A process management framework is in operation]]		*[[#Establishing ITIL process management\|A process management framework is in operation]]

	~~<p> </p>~~

	==Familiarization with the ITIL principles==		==Familiarization with the ITIL principles==
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	The [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map] is also a valuable tool for getting acquainted with ITIL: A number of documents explain the ITIL principles. Process diagrams depict in an easily readable format how ITIL works, presenting both the big picture and the process details.		The [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map] is also a valuable tool for getting acquainted with ITIL: A number of documents explain the ITIL principles. Process diagrams depict in an easily readable format how ITIL works, presenting both the big picture and the process details.
	~~<p> </p>~~

	==Establishing ITIL process management==		==Establishing ITIL process management==
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	<html>		<html>
	<a href="https://demo.it-processmaps.com/visio_en/itil-process-map.html" ><img src="https://demo.it-processmaps.com/visio_en/itil-process-map-video.jpg" width="253" height="150" class="thumbimage" alt="Video: Introduction - ITIL Process Templates" title="Start the video: Introduction - The ITIL Process Map" style="display: block; float: left; margin-left: 10px; margin-bottom: 10px; margin-right: 30px" /></a>		<a href="https://demo.it-processmaps.com/visio_en/itil-process-map.html" ><img src="https://demo.it-processmaps.com/visio_en/itil-process-map-video.jpg" width="253" height="150" class="thumbimage" alt="Video: Introduction - ITIL Process Templates" title="Start the video: Introduction - The ITIL Process Map" style="display: block; float: left; margin-left: 10px; margin-bottom: 10px; margin-right: 30px" /></a>
	<p style="margin-top: 0;">A first introduction to the ITIL process model, based on the Visio<sup><small>®</small></sup> version of the ITIL Process Map.</p>		<p style="margin-top: 0; word-wrap:normal;">A first introduction to the ITIL process model, based on the Visio<sup><small>®</small></sup> version of the ITIL Process Map.</p>
	<p>Watch the video: "<a href="https://demo.it-processmaps.com/visio_en/itil-process-map.html" title="Start the video: Introduction - The ITIL Process Map">The ITIL Process Map - Introduction</a>" ~~[Duration:~~ 10:58 min.]		<p>Watch the video: "<a href="https://demo.it-processmaps.com/visio_en/itil-process-map.html" title="Start the video: Introduction - The ITIL Process Map">The ITIL Process Map - Introduction</a>" (10:58 min.)
	<br style="clear:both;"/></html>		<br style="clear:both;"/></html>

	~~<p> </p>~~

	==Resources==		==Resources==
	*[1] Axelos - ITIL<sup><small>®</small></sup> Service Lifecycle Publication Suite: [https://www.axelos.com/store/book/itil-lifecycle-publication-suite www.axelos.com/store/book/itil-lifecycle-publication-suite]		*[1] Axelos - ITIL<sup><small>®</small></sup> Service Lifecycle Publication Suite: [https://www.axelos.com/store/book/itil-lifecycle-publication-suite www.axelos.com/store/book/itil-lifecycle-publication-suite],<br /> and ITIL® Foundation, ITIL 4 edition: [https://www.axelos.com/store/book/itil-foundation-itil-4-edition www.axelos.com/store/book/itil-foundation-itil-4-edition]

	*[2] The Cabinet Office Best Management Practice Portfolio: [https://www.gov.uk/government/publications/best-management-practice-portfolio www.gov.uk/government/publications]		*[2] The Cabinet Office Best Management Practice Portfolio: [https://www.gov.uk/government/publications/best-management-practice-portfolio www.gov.uk/government/publications]
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	*[4] IT Process Maps: [https://wiki.en.it-processmaps.com/images/pdf/itil_v3_service_lifecycle_itil-process-map-v3.pdf Example - ITIL reference process model (.pdf)]		*[4] IT Process Maps: [https://wiki.en.it-processmaps.com/images/pdf/itil_v3_service_lifecycle_itil-process-map-v3.pdf Example - ITIL reference process model (.pdf)]

	~~<p> </p>~~

	==Following project activity==		==Following project activity==

	→ ITIL Implementation - step 2: '''[[ITIL Implementation - IT Service Structure\|Definition of the IT service structure]]'''		→ ITIL Implementation - step 2: '''[[ITIL Implementation - IT Service Structure\|Definition of the IT service structure]]'''

	~~<p> </p>~~

	==Notes==		==Notes==

	<html>By:  Andrea Kempter <a rel="author" href="https://~~plus~~.~~google~~.com/~~113316270668629760475~~/~~about~~"><img style="margin:0px 0px 0px 0px;" src="~~/skins/Vector~~/images~~/itpm~~/bookmarking/~~gplus~~.png" width="16" height="16" title="By: Andrea Kempter \| Profile on ~~Google+~~" alt="Author: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.		<html>By:  Andrea Kempter <a rel="author" href="https://www.linkedin.com/in/andreakempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Andrea Kempter \| Profile on LinkedIn" alt="Author: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.

	<p> </p>		<p> </p>
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	<meta itemprop="alternativeHeadline" content="Step 1: ITIL Project Preparation" />		<meta itemprop="alternativeHeadline" content="Step 1: ITIL Project Preparation" />
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	<link itemprop="author" href="https://~~plus~~.~~google~~.com/~~113316270668629760475~~/~~about~~" />		<link itemprop="author" href="https://www.linkedin.com/in/andreakempter" />
	<meta itemprop="author" content="Andrea Kempter" />		<meta itemprop="author" content="Andrea Kempter" />
	<meta itemprop="creator copyrightHolder publisher" content="IT Process Maps" />		<meta itemprop="creator copyrightHolder publisher" content="IT Process Maps" />

Andrea at 12:02, 11 November 2018

2018-11-11T12:02:41Z

Show changes

Andrea at 11:52, 23 September 2018

2018-09-23T11:52:08Z

← Older revision		Revision as of 13:52, 23 September 2018
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	<meta name="keywords" content="itil preparation, itil project preparation" />		<meta name="keywords" content="itil preparation, itil project preparation" />
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			[[image:Preparing-the-itil-project-step-1.jpg\|thumb\|285px\|right\|alt=Infographic: How to prepare an ITIL project? ITIL implementation, step 1.\|link=https://wiki.en.it-processmaps.com/index.php/File:Preparing-the-itil-project-step-1.jpg\|[[Media:Preparing-the-itil-project-step-1.jpg\|Infographic: ITIL implementierung, step 1. How to prepare the ITIL project?]]]]

	{\|		{\|
	\|-		\|-
	\|style="border-bottom:1px solid grey;"\|~~<big>~~<strong>Step 1: ITIL Project Preparation </strong~~></big~~>		\|style="border-bottom:1px solid grey; font-size:130%"\|<strong>Step 1: ITIL Project Preparation </strong>
	\|}		\|}

	<p> </p>		<p> </p>
	~~__TOC__~~

	===<span id="Objectives of this Project Step">Objectives</span>===		===<span id="Objectives of this Project Step">Objectives</span>===
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	==Familiarization with the ITIL Principles==		==Familiarization with the ITIL Principles==

	[[Image:thumb_poster_itil-process-map-v3.jpg\|thumb\|200px\|left\|alt=ITIL Reference Process Model\|link=https://wiki.en.it-processmaps.com/index.php/File:Thumb_poster_itil-process-map-v3.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/itil_v3_service_lifecycle_itil-process-map-v3.pdf Example: ITIL Reference Process Model (.pdf)]]]
	As a preparation for any ITIL or ISO 20000 project, it is essential that the key players from within the IT organization get to know the [[Basic Ideas behind ITIL\|ITIL principles]], the ways they can be applied, and the benefits they offer.		As a preparation for any ITIL or ISO 20000 project, it is essential that the key players from within the IT organization get to know the [[Basic Ideas behind ITIL\|ITIL principles]], the ways they can be applied, and the benefits they offer.

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	In addition to this, a good knowledge of ITIL assists the key players to make efficient use of any required consulting services.		In addition to this, a good knowledge of ITIL assists the key players to make efficient use of any required consulting services.
	<br style="clear:both;"/>		<br style="clear:both;"/>

	The following means lend oneself to get familiar with the ITIL domain:		The following means lend oneself to get familiar with the ITIL domain:
	*ITIL books (''see: [[ITIL Implementation - Project Preparation#Resources\|Resources]]'')		*ITIL books (see: [[ITIL Implementation - Project Preparation#Resources\|Resources]])
	*ITIL seminars		*ITIL seminars
	*[[ITIL Implementation with Process Templates\|ITIL reference process models]], ITIL process maps ''(Example: The [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map])''		*[[ITIL Implementation with Process Templates\|ITIL reference process models]], ITIL process maps (Example: The [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map])

	<p> </p>		<p> </p>

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	==Resources==		==Resources==
	[1] ~~Core Cabinet Office Material 2011 Edition~~: [~~http~~://www.itil-~~officialsite~~.com/~~Publications~~/~~Core~~.~~aspx~~ www.~~itil-officialsite~~.~~com~~/~~Publications~~]		*[1] Axelos - ITIL® Service Lifecycle Publication Suite: [https://www.axelos.com/store/book/itil-lifecycle-publication-suite www.axelos.com/store/book/itil-lifecycle-publication-suite]

			*[2] The Cabinet Office Best Management Practice Portfolio: [https://www.gov.uk/government/publications/best-management-practice-portfolio www.gov.uk/government/publications]

	[2] ~~The Cabinet Office Best Management Practice Portfolio~~: [https://~~www~~.~~gov~~.uk/~~government~~/~~publications/best~~-~~management~~-~~practice~~-~~portfolio www~~.~~gov.uk/government/publications~~]		*[3] IT Process Maps: [https://en.it-processmaps.com/products/demo-itil-process-map.html ITIL process templates - videos and demos]

	[3] IT Process Maps: [https://en.it-processmaps.com/~~products~~/~~demo-itil~~-process-map.~~html~~ ITIL ~~process templates - videos and demos~~]		*[4] IT Process Maps: [https://wiki.en.it-processmaps.com/images/pdf/itil_v3_service_lifecycle_itil-process-map-v3.pdf Example - ITIL Reference Process Model (.pdf)]

	<p> </p>		<p> </p>
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	<tr>		<tr>
	<td>Image:</td>		<td>Image:</td>
	<td style="vertical-align:top"><a itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/7/78/~~Thumb_poster_itil~~-~~process~~-~~map~~-v3.jpg" title="Example: ITIL Reference Process Model ">~~Example~~: ITIL ~~Reference Process Model~~ (.JPG)</a></td>		<td style="vertical-align:top"><a itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/5/58/Preparing-the-itil-project-step-1.jpg" title="Example: ITIL Reference Process Model ">Infographic: ITIL Project Preparation (.JPG)</a></td>
	</tr>		</tr>
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Andrea at 08:45, 28 April 2017

2017-04-28T08:45:33Z

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Andrea at 12:36, 31 January 2016

2016-01-31T12:36:47Z

← Older revision		Revision as of 14:36, 31 January 2016
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	==Familiarization with the ITIL Principles==		==Familiarization with the ITIL Principles==

	[[Image:thumb_poster_itil-process-map-v3.jpg\|~~frame~~\|left\|alt=ITIL Reference Process Model\|[https://wiki.en.it-processmaps.com/images/pdf/itil_v3_service_lifecycle_itil-process-map-v3.pdf Example: ITIL Reference Process Model (.pdf)]]]		[[Image:thumb_poster_itil-process-map-v3.jpg\|thumb\|200px\|left\|alt=ITIL Reference Process Model\|link=https://wiki.en.it-processmaps.com/index.php/File:Thumb_poster_itil-process-map-v3.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/itil_v3_service_lifecycle_itil-process-map-v3.pdf Example: ITIL Reference Process Model (.pdf)]]]
	As a preparation for any ITIL or ISO 20000 project, it is essential that the key players from within the IT organization get to know the [[Basic Ideas behind ITIL\|ITIL principles]], the ways they can be applied, and the benefits they offer.		As a preparation for any ITIL or ISO 20000 project, it is essential that the key players from within the IT organization get to know the [[Basic Ideas behind ITIL\|ITIL principles]], the ways they can be applied, and the benefits they offer.

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	<html>		<html>
	~~<div class="thumb tleft">~~		<a href="https://demo.it-processmaps.com/visio_en/itil-process-map.html" ><img src="https://demo.it-processmaps.com/visio_en/itil-process-map-video.jpg" width="253" height="150" class="thumbimage" alt="Video: Introduction - ITIL Process Templates" title="Start the video: Introduction - The ITIL Process Map" style="display: block; float: left; margin-left: 10px; margin-bottom: 10px; margin-right: 30px" /></a>
	~~<div class="thumbinner" style="width:255px;">~~<a href="https://demo.it-processmaps.com/visio_en/itil-process-map.html~~" class="image~~"><img ~~alt="Video: Introduction - ITIL Process Templates" title="Start the video: Introduction - The ITIL Process Map"~~ src="https://demo.it-processmaps.com/visio_en/itil-process-map-video.jpg" width="253" height="150" class="thumbimage" /></a>		<p style="margin-top: 0;">A first introduction to the ITIL process model, based on the Visio® version of the ITIL Process Map.</p>
	<~~div class~~="~~thumbcaption~~"><a ~~class="external text"~~ href="https://demo.it-processmaps.com/visio_en/itil-process-map.html"~~>Watch~~ the video: The ITIL Process Map - Introduction</a></~~div~~>		<p>Watch the video: "<a href="https://demo.it-processmaps.com/visio_en/itil-process-map.html" title="Start the video: Introduction - The ITIL Process Map">The ITIL Process Map - Introduction</a>" [Duration: 10:58 min.]
	</~~div~~>		<br style="clear:both;"/></html>
	~~</div>~~
	<p>~~Video: A first introduction to the ITIL process model, based on the Visio~~&~~reg~~; ~~version of the ITIL Process Map.~~</p>		<p> </p>
	~~</html>~~
	~~<br style="clear:both;"/~~>

	==Establishing ITIL Process Management==		==Establishing ITIL Process Management==

Andrea at 10:29, 18 September 2015

2015-09-18T10:29:10Z

← Older revision		Revision as of 12:29, 18 September 2015
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	<p> </p>		<p> </p>

			<html>
			<div class="thumb tleft">
			<div class="thumbinner" style="width:255px;"><a href="https://demo.it-processmaps.com/visio_en/itil-process-map.html" class="image"><img alt="Video: Introduction - ITIL Process Templates" title="Start the video: Introduction - The ITIL Process Map" src="https://demo.it-processmaps.com/visio_en/itil-process-map-video.jpg" width="253" height="150" class="thumbimage" /></a>
			<div class="thumbcaption"><a class="external text" href="https://demo.it-processmaps.com/visio_en/itil-process-map.html">Watch the video: The ITIL Process Map - Introduction</a></div>
			</div>
			</div>
			<p>Video: A first introduction to the ITIL process model, based on the Visio® version of the ITIL Process Map.</p>
			</html>
			<br style="clear:both;"/>

	==Establishing ITIL Process Management==		==Establishing ITIL Process Management==
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	[2] The Cabinet Office Best Management Practice Portfolio: [https://www.gov.uk/government/publications/best-management-practice-portfolio www.gov.uk/government/publications]		[2] The Cabinet Office Best Management Practice Portfolio: [https://www.gov.uk/government/publications/best-management-practice-portfolio www.gov.uk/government/publications]

			[3] IT Process Maps: [https://en.it-processmaps.com/products/demo-itil-process-map.html ITIL process templates - videos and demos]

	<p> </p>		<p> </p>

Andrea at 11:32, 17 September 2014

2014-09-17T11:32:36Z

← Older revision		Revision as of 13:32, 17 September 2014
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	<~~seo metakeywords~~="itil preparation, itil project preparation" ~~metadescription~~="As a preparation for any ITIL project, it is essential to familiarize yourself with the ITIL principles. It also helps if a framework to manage processes is in place." />		<itpmch><title>ITIL Implementation - Project Preparation \| IT Process Wiki</title>
			<meta name="keywords" content="itil preparation, itil project preparation" />
			<meta name="description" content="As a preparation for any ITIL project, it is essential to familiarize yourself with the ITIL principles. It also helps if a framework to manage processes is in place." />
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	\| style="border-bottom:1px solid grey;" \|<big><strong> Step 1: ITIL Project Preparation </strong></big>		\|style="border-bottom:1px solid grey;"\|<big><strong>Step 1: ITIL Project Preparation </strong></big>
	\|}		\|}

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	__TOC__		__TOC__

	==== Objectives of this Project Step ====		===<span id="Objectives of this Project Step">Objectives</span>===

	Before actually launching a project with the aim of introducing IT Service Management according to ITIL, the following conditions should be in place:		Before actually launching a project with the aim of introducing IT Service Management according to ITIL, the following conditions should be in place:

	* [[#Familiarization with the ITIL Principles\|Key persons in charge of the project are familiar with the ITIL principles]]		*[[#Familiarization with the ITIL Principles\|Key persons in charge of the project are familiar with the ITIL principles]]
	* [[#Establishing ITIL Process Management\|A Process Management framework is in operation]]		*[[#Establishing ITIL Process Management\|A Process Management framework is in operation]]

	<p> </p>		<p> </p>

	==== Familiarization with the ITIL Principles ====		==Familiarization with the ITIL Principles==

	[[Image:thumb_poster_itil-process-map-v3.jpg\|frame\|left\|alt=ITIL Reference Process Model\|[https://wiki.en.it-processmaps.com/images/pdf/itil_v3_service_lifecycle_itil-process-map-v3.pdf Example: ITIL Reference Process Model (.pdf)]]]		[[Image:thumb_poster_itil-process-map-v3.jpg\|frame\|left\|alt=ITIL Reference Process Model\|[https://wiki.en.it-processmaps.com/images/pdf/itil_v3_service_lifecycle_itil-process-map-v3.pdf Example: ITIL Reference Process Model (.pdf)]]]
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	<br style="clear:both;"/>		<br style="clear:both;"/>
	The following means lend oneself to get familiar with the ITIL domain:		The following means lend oneself to get familiar with the ITIL domain:
	* ITIL books (''see: [[ITIL Implementation - Project Preparation#Resources\|Resources]]'')		*ITIL books (''see: [[ITIL Implementation - Project Preparation#Resources\|Resources]]'')
	* ITIL seminars		*ITIL seminars
	* [[ITIL Implementation with Process Templates\|ITIL reference process models]], ITIL process maps ''(Example: The [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map])''		*[[ITIL Implementation with Process Templates\|ITIL reference process models]], ITIL process maps ''(Example: The [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map])''

	<p> </p>		<p> </p>

	==== Establishing ITIL Process Management ====		==Establishing ITIL Process Management==

	In addition to the alignment of the IT organization with ITIL, the second important project objective is to make sure that the new processes are continually monitored and approved. While this offers numerous benefits in itself it is also a central requirement for obtaining an [[ISO 20000\|ISO 20000]] certification.		In addition to the alignment of the IT organization with ITIL, the second important project objective is to make sure that the new processes are continually monitored and approved. While this offers numerous benefits in itself it is also a central requirement for obtaining an [[ISO 20000\|ISO 20000]] certification.
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	<p> </p>		<p> </p>

	==== Resources ====		==Resources==
	[1] Core Cabinet Office Material 2011 Edition: [http://www.itil-officialsite.com/Publications/Core.aspx www.itil-officialsite.com/Publications]		[1] Core Cabinet Office Material 2011 Edition: [http://www.itil-officialsite.com/Publications/Core.aspx www.itil-officialsite.com/Publications]

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	<p> </p>		<p> </p>

	~~'''~~Following Project Activity~~''':~~		==Following Project Activity==

	→ ITIL Implementation - Step 2: '''[[ITIL Implementation - IT Service Structure\|Definition of the IT Service Structure]]'''		→ ITIL Implementation - Step 2: '''[[ITIL Implementation - IT Service Structure\|Definition of the IT Service Structure]]'''
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	<p> </p>		<p> </p>

	<html><a rel="author" href="https://plus.google.com/113316270668629760475"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Andrea Kempter \| Profile on Google+" alt="Author: Andrea Kempter, IT Process Maps GbR" /></a></html>		==[ Infobox ]==

			<html><table class="wikitable">
			<tr>
			<td>Link to this page:</td>
			<td><a itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Implementation_-_Project_Preparation">https://wiki.en.it-processmaps.com/index.php/ITIL_Implementation_-_Project_Preparation</a></td>
			</tr>
			<tr>
			<td>Languages:</td>
			<td><span itemprop="inLanguage" content="en">English</span> \| <span><a itemprop="citation" class="external text" href="https://wiki.de.it-processmaps.com/index.php/ITIL-Implementierung_-_Projektvorbereitung">Deutsch</a></span> \| <span><a itemprop="citation" class="external text" href="https://wiki.es.it-processmaps.com/index.php/Implementaci%C3%B3n_de_ITIL_-_Preparaci%C3%B3n_del_proyecto">español</a></span></td>
			</tr>
			<tr>
			<td>Image:</td>
			<td style="vertical-align:top"><a itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/7/78/Thumb_poster_itil-process-map-v3.jpg" title="Example: ITIL Reference Process Model ">Example: ITIL Reference Process Model (.JPG)</a></td>
			</tr>
			<tr>
			<td>Author:</td>
			<td><span itemprop="author">Andrea Kempter</span>, <span itemprop="creator copyrightHolder publisher">IT Process Maps</span>    <a rel="author" href="https://plus.google.com/113316270668629760475"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Andrea Kempter \| Profile on Google+" alt="Author: Andrea Kempter, IT Process Maps GbR" /></a></td>
			</tr>
			</table></html>

	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL implementation]]		[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL implementation]]
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Andrea: /* Resources */

2013-06-30T09:17:06Z

Resources

← Older revision		Revision as of 11:17, 30 June 2013
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	<seo metakeywords="itil preparation, itil project preparation" metadescription="As a preparation for any ITIL project, it is essential ~~that the key players from within the IT organization get~~ to ~~know~~ the ITIL principles." />		<seo metakeywords="itil preparation, itil project preparation" metadescription="As a preparation for any ITIL project, it is essential to familiarize yourself with the ITIL principles. It also helps if a framework to manage processes is in place." />
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	Image:ITIL-Wiki-de-es.jpg\|DE - ES - ITIL Implementation - Project Preparation\|100px		Image:ITIL-Wiki-de-es.jpg\|DE - ES - ITIL Implementation - Project Preparation\|100px
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	~~<p> </p>~~

	{\|		{\|
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	<p> </p>		<p> </p>
			__TOC__

			==== Objectives of this Project Step ====

	Before actually launching a project with the aim of introducing IT Service Management according to ITIL, the following conditions should be in place:		Before actually launching a project with the aim of introducing IT Service Management according to ITIL, the following conditions should be in place:
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	==== Familiarization with the ITIL Principles ====		==== Familiarization with the ITIL Principles ====

	[[Image:thumb_poster_itil-process-map-v3.jpg\|frame\|left\|alt=ITIL Reference Process Model\|[https://wiki.en.it-processmaps.com/images/pdf/itil_v3_service_lifecycle_itil-process-map-v3.pdf Example: ITIL V3 Reference Process Model (.pdf)]]]		[[Image:thumb_poster_itil-process-map-v3.jpg\|frame\|left\|alt=ITIL Reference Process Model\|[https://wiki.en.it-processmaps.com/images/pdf/itil_v3_service_lifecycle_itil-process-map-v3.pdf Example: ITIL Reference Process Model (.pdf)]]]
	As a preparation for any ITIL or ISO 20000 project, it is essential that the key players from within the IT organization get to know the [[Basic Ideas behind ITIL\|ITIL principles]], the ways they can be applied, and the benefits they offer.		As a preparation for any ITIL or ISO 20000 project, it is essential that the key players from within the IT organization get to know the [[Basic Ideas behind ITIL\|ITIL principles]], the ways they can be applied, and the benefits they offer.

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	In addition to this, a good knowledge of ITIL assists the key players to make efficient use of any required consulting services.		In addition to this, a good knowledge of ITIL assists the key players to make efficient use of any required consulting services.
			<br style="clear:both;"/>
	The following means lend oneself to get familiar with the ITIL domain:		The following means lend oneself to get familiar with the ITIL domain:
			* ITIL books (''see: [[ITIL Implementation - Project Preparation#Resources\|Resources]]'')
	* ITIL seminars		* ITIL seminars
	* ITIL books		* [[ITIL Implementation with Process Templates\|ITIL reference process models]], ITIL process maps ''(Example: The [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map])''
	* [[ITIL Implementation with Process Templates\|ITIL reference process models]], ITIL process maps (Example: The [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3])
	~~<br style="clear:both;"/>~~

	<p> </p>		<p> </p>
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	* ensuring that all ITIL processes as a whole work together in a seamless way		* ensuring that all ITIL processes as a whole work together in a seamless way
	* providing adequate tools for managing ~~rocesses~~		* providing adequate tools for managing processes
	* making sure that the ITIL processes are sufficiently documented		* making sure that the ITIL processes are sufficiently documented
	* helping IT staff to improve their processes		* helping IT staff to improve their processes

	In the absence of any existing facilities, a suitable member of IT staff must be selected for this role – the person in charge of the ITIL implementation project is frequently considered a good choice.		In the absence of any existing facilities, a suitable member of IT staff must be selected for this role – the person in charge of the ITIL implementation project is frequently considered a good choice.

			<p> </p>

			==== Resources ====
			[1] Core Cabinet Office Material 2011 Edition: [http://www.itil-officialsite.com/Publications/Core.aspx www.itil-officialsite.com/Publications]

			[2] The Cabinet Office Best Management Practice Portfolio: [https://www.gov.uk/government/publications/best-management-practice-portfolio www.gov.uk/government/publications]

	<p> </p>		<p> </p>
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	<p> </p>		<p> </p>

			<html><a rel="author" href="https://plus.google.com/113316270668629760475"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Andrea Kempter \| Profile on Google+" alt="Author: Andrea Kempter, IT Process Maps GbR" /></a></html>

	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL V3]][[Category:ITIL implementation]]		[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL implementation]]
	<!-- --- -->		<!-- --- -->

Andrea at 13:50, 16 September 2011

2011-09-16T13:50:34Z

← Older revision		Revision as of 15:50, 16 September 2011
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			<p> </p>

	{\|		{\|
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	\|}		\|}

			<p> </p>

	Before actually launching a project with the aim of introducing IT Service Management according to ITIL, the following conditions should be in place:		Before actually launching a project with the aim of introducing IT Service Management according to ITIL, the following conditions should be in place:

	* [[#Familiarization with the ITIL Principles\|Key persons in charge of the project are familiar with the ITIL principles]]		* [[#Familiarization with the ITIL Principles\|Key persons in charge of the project are familiar with the ITIL principles]]
	* [[#~~Establish~~ Process Management\|A Process Management framework is in operation]]		* [[#Establishing ITIL Process Management\|A Process Management framework is in operation]]

			<p> </p>

	==== Familiarization with the ITIL Principles ====		==== Familiarization with the ITIL Principles ====

	[[Image:thumb_poster_itil-process-map-v3.jpg\|frame\|left\|[https://wiki.en.it-processmaps.com/images/pdf/itil_v3_service_lifecycle_itil-process-map-v3.pdf Example: ITIL V3 Reference Process Model (.pdf)]]]		[[Image:thumb_poster_itil-process-map-v3.jpg\|frame\|left\|alt=ITIL Reference Process Model\|[https://wiki.en.it-processmaps.com/images/pdf/itil_v3_service_lifecycle_itil-process-map-v3.pdf Example: ITIL V3 Reference Process Model (.pdf)]]]
	As a preparation for any ITIL or ISO 20000 project, it is essential that the key players from within the IT organization get to know the [[Basic Ideas behind ITIL\|ITIL principles]], the ways they can be applied, and the benefits they offer.		As a preparation for any ITIL or ISO 20000 project, it is essential that the key players from within the IT organization get to know the [[Basic Ideas behind ITIL\|ITIL principles]], the ways they can be applied, and the benefits they offer.

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	The following means lend oneself to get familiar with the ITIL domain:		The following means lend oneself to get familiar with the ITIL domain:
	* ITIL seminars		* ITIL seminars
	* ~~literature~~		* ITIL books
	* [[ITIL Implementation with Process Templates\|ITIL reference process models]], ITIL process maps (Example: The [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3])		* [[ITIL Implementation with Process Templates\|ITIL reference process models]], ITIL process maps (Example: The [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3])
	<br style="clear:both;"/>		<br style="clear:both;"/>

	==== ~~Establish~~ Process Management ====		<p> </p>

			==== Establishing ITIL Process Management ====

	In addition to the alignment of the IT organization with ITIL, the second important project objective is to make sure that the new processes are continually monitored and approved. While this offers numerous benefits in itself it is also a central requirement for obtaining an [[ISO 20000\|ISO 20000]] certification.		In addition to the alignment of the IT organization with ITIL, the second important project objective is to make sure that the new processes are continually monitored and approved. While this offers numerous benefits in itself it is also a central requirement for obtaining an [[ISO 20000\|ISO 20000]] certification.
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	In the absence of any existing facilities, a suitable member of IT staff must be selected for this role – the person in charge of the ITIL implementation project is frequently considered a good choice.		In the absence of any existing facilities, a suitable member of IT staff must be selected for this role – the person in charge of the ITIL implementation project is frequently considered a good choice.

			<p> </p>

	'''Following Project Activity''':		'''Following Project Activity''':
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	→ ITIL Implementation - Step 2: '''[[ITIL Implementation - IT Service Structure\|Definition of the IT Service Structure]]'''		→ ITIL Implementation - Step 2: '''[[ITIL Implementation - IT Service Structure\|Definition of the IT Service Structure]]'''

			<p> </p>

	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL V3]][[Category:ITIL implementation]]		[[Category:ITIL V3]][[Category:ITIL implementation]]
	<!-- --- -->		<!-- --- -->