ITIL Implementation - Process Structure - Revision history

Andrea at 13:35, 5 April 2022

2022-04-05T13:35:52Z

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	Process overviews (see [[media:thumb-itil-process-overview.jpg\|fig. 2]]) depict the process interdependencies and help to choose an adequate to-be process structure.		Process overviews (see [[media:thumb-itil-process-overview.jpg\|fig. 2]]) depict the process interdependencies and help to choose an adequate to-be process structure.
	<br style="clear:both;"/>		<br style="clear:both;"/>

			<html>
			<a href="https://demo.it-processmaps.com/howto_en/navigating-the-itil-process-model.html" ><img src="https://demo.it-processmaps.com/howto_en/video-navigating-the-itil-process-model.jpg" width="253" height="150" class="thumbimage" alt="Video: Navigating the ITIL process model" title="Watch the video: Navigating the ITIL process model" style="display: block; float: left; margin-left: 10px; margin-bottom: 10px; margin-right: 30px" /></a>
			<p style="margin-top: 0; word-wrap:normal;">Recommended ways of navigating the contents of our ITIL process model - the ITIL® Process Map.</p>
			<p>Watch the video: <a href="https://demo.it-processmaps.com/howto_en/navigating-the-itil-process-model.html" title="Start video: Navigating the ITIL process model">Navigating the ITIL process model</a> (5:40 min.)
			<br style="clear:both;"/></html>

	==Resources==		==Resources==

Andrea at 16:57, 29 March 2019

2019-03-29T16:57:57Z

← Older revision		Revision as of 18:57, 29 March 2019
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	*Determination of the service management processes which are to be introduced		*Determination of the service management processes which are to be introduced
	*Breakdown of processes into sub-processes		*Breakdown of processes into sub-processes

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	The [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map] contains a generic process structure so it can be used to support this step.		The [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map] contains a generic process structure so it can be used to support this step.

	<br style="clear:both;"/>		<br style="clear:both;"/>

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	*Results of the [[ITIL Implementation - ITIL Assessment\|as-is process assessment]]		*Results of the [[ITIL Implementation - ITIL Assessment\|as-is process assessment]]
	*Project objectives ("What is the motivation for introducing ITIL best practice?").		*Project objectives ("What is the motivation for introducing ITIL best practice?").

	~~<p> </p>~~

	==Results/ Deliverables==		==Results/ Deliverables==

	*Structured breakdown of the ITIL processes to be introduced		*Structured breakdown of the ITIL processes to be introduced

	~~<p> </p>~~

	==Success factors==		==Success factors==

	*The definition of the process structure should not try to anticipate later project steps; the aim of this step is to identify the processes and sub-processes to be introduced, not to specify processes in great detail.		*The definition of the process structure should not try to anticipate later project steps; the aim of this step is to identify the processes and sub-processes to be introduced, not to specify processes in great detail.

	~~<p> </p>~~

	==Relevant views of the ITIL Process Map==		==Relevant views of the ITIL Process Map==

	[[image:thumb-itil-process-overview.jpg\|thumb\|400px\|right\|alt=ITIL overview diagram\|link=https://wiki.en.it-processmaps.com/index.php/File:Thumb-itil-process-overview.jpg\|Fig. 2: Overview diagram, depicting ITIL process interdependencies]]		[[image:thumb-itil-process-overview.jpg\|thumb\|400px\|right\|alt=ITIL overview diagram\|link=https://wiki.en.it-processmaps.com/index.php/File:Thumb-itil-process-overview.jpg\|Fig. 2: Overview diagram, depicting ITIL process interdependencies]]
	The [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map] contains a hierarchical structure of ITIL processes (see ~~Fig~~. 1: [https://wiki.en.it-processmaps.com/images/pdf/generic-itil-process-structure.pdf Reference process structure (.pdf)]). This generic process structure can be used as a starting point.		The [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map] contains a hierarchical structure of ITIL processes - see fig. 1: [https://wiki.en.it-processmaps.com/images/pdf/generic-itil-process-structure.pdf Reference process structure (.pdf)]. This generic process structure can be used as a starting point.

	Process overviews (see [[media:thumb-itil-process-overview.jpg\|~~Fig~~. 2]]) depict the process interdependencies and help to choose an adequate to-be process structure.		Process overviews (see [[media:thumb-itil-process-overview.jpg\|fig. 2]]) depict the process interdependencies and help to choose an adequate to-be process structure.
	<br style="clear:both;"/>		<br style="clear:both;"/>

	==Resources==		==Resources==
	*[1] [[~~ITIL Processes~~#~~ITIL Processes according to ITIL 2011~~\|ITIL processes - ITIL process descriptions]]		*[1] [[ITIL_Processes#ITIL_Processes_according_to_ITIL_V3\|ITIL processes - ITIL process descriptions]]
	*[2] [https://wiki.en.it-processmaps.com/images/pdf/generic-itil-process-structure.pdf Generic ITIL process structure (.pdf)] - Example: ITIL Service Operation		*[2] [https://wiki.en.it-processmaps.com/images/pdf/generic-itil-process-structure.pdf Generic ITIL process structure (.pdf)] - Example: ITIL Service Operation

	~~<p> </p>~~

	==Following project activity==		==Following project activity==

	→ ITIL Implementation - Step 6: '''[[ITIL Implementation - Process Interfaces\|Definition of Process Interfaces]]'''		→ ITIL Implementation - Step 6: '''[[ITIL Implementation - Process Interfaces\|Definition of Process Interfaces]]'''

	~~<p> </p>~~

	==Notes==		==Notes==

	<html>By:  Andrea Kempter <a rel="author" href="https://~~plus~~.~~google~~.com/~~113316270668629760475~~/~~about~~"><img style="margin:0px 0px 0px 0px;" src="~~/skins/Vector~~/images~~/itpm~~/bookmarking/~~gplus~~.png" width="16" height="16" title="By: Andrea Kempter \| Profile on ~~Google+~~" alt="Author: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.		<html>By:  Andrea Kempter <a rel="author" href="https://www.linkedin.com/in/andreakempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Andrea Kempter \| Profile on LinkedIn" alt="Author: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.

	<p> </p>		<p> </p>
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	<link itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/1/1f/Thumb_to_be_process_structure.jpg" title="Selection of Relevant ITIL Processes" />		<link itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/1/1f/Thumb_to_be_process_structure.jpg" title="Selection of Relevant ITIL Processes" />
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Andrea at 16:30, 9 December 2018

2018-12-09T16:30:05Z

Show changes

Andrea at 08:45, 28 April 2017

2017-04-28T08:45:07Z

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Andrea at 15:56, 31 January 2016

2016-01-31T15:56:34Z

← Older revision		Revision as of 17:56, 31 January 2016
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	==Description==		==Description==

	[[image:Thumb_to_be_process_structure.jpg\|~~frame~~\|right\|alt=ITIL Process Structure\|Figure 1: Selection of Relevant ITIL Processes from the [https://wiki.en.it-processmaps.com/images/pdf/generic-itil-process-structure.pdf ITIL Reference Process Structure (.pdf)]]]		[[image:Thumb_to_be_process_structure.jpg\|thumb\|200px\|right\|alt=ITIL Process Structure\|link=https://wiki.en.it-processmaps.com/index.php/File:Thumb_to_be_process_structure.jpg\|Figure 1: Selection of Relevant ITIL Processes from the [https://wiki.en.it-processmaps.com/images/pdf/generic-itil-process-structure.pdf ITIL Reference Process Structure (.pdf)]]]
	The [[ITIL Processes\|ITIL processes]] to be introduced often result in a direct way from the project objectives:		The [[ITIL Processes\|ITIL processes]] to be introduced often result in a direct way from the project objectives:

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	==<span style="color:#5d5d5d">Relevant Views of the ITIL Process Map</span>==		==<span style="color:#5d5d5d">Relevant Views of the ITIL Process Map</span>==

	[[image:thumb-itil-process-overview.jpg\|~~frame~~\|right\|alt=ITIL overview diagram\|Figure 2: Overview diagram, depicting ITIL process interdependencies]]		[[image:thumb-itil-process-overview.jpg\|thumb\|400px\|right\|alt=ITIL overview diagram\|link=https://wiki.en.it-processmaps.com/index.php/File:Thumb-itil-process-overview.jpg\|Figure 2: Overview diagram, depicting ITIL process interdependencies]]
	<span style="color:#5d5d5d">The [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map] contains a complete ITIL-compliant process structure, arranged in a hierarchical way ''(see Figure 1: [https://wiki.en.it-processmaps.com/images/pdf/generic-itil-process-structure.pdf Reference Process Structure (.pdf)])''. This generic process structure can be used in many cases with only minor changes.</span>		<span style="color:#5d5d5d">The [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map] contains a complete ITIL-compliant process structure, arranged in a hierarchical way ''(see Figure 1: [https://wiki.en.it-processmaps.com/images/pdf/generic-itil-process-structure.pdf Reference Process Structure (.pdf)])''. This generic process structure can be used in many cases with only minor changes.</span>

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	<html>		<html>
	~~<div class="thumb tright">~~		<a href="https://demo.it-processmaps.com/howto_en/navigating-the-itil-process-model.html" ><img src="https://demo.it-processmaps.com/howto_en/video-navigating-the-itil-process-model.jpg" width="253" height="150" class="thumbimage" alt="Video: Navigating the ITIL process model" title="Start the video: Navigating the ITIL process model" style="display: block; float: left; margin-left: 10px; margin-bottom: 10px; margin-right: 30px" /></a>
	~~<div class="thumbinner" style="width:255px;">~~<a href="https://demo.it-processmaps.com/howto_en/navigating-the-itil-process-model.html~~" class="image~~"><img ~~alt="Video: Navigieren im ITIL-Prozessmodell" title="Start the video: Navigating the ITIL process model"~~ src="https://demo.it-processmaps.com/howto_en/video-navigating-the-itil-process-model.jpg" width="253" height="150" class="thumbimage" ~~/></a>~~		<p style="margin-top: 0;">Recommended ways of navigating the contents of the ITIL® Process Map:</p>
	~~<div class~~="~~thumbcaption"><a class="external text" href="https~~:~~//demo.it-processmaps.com/howto_en/navigating-~~the~~-itil-~~process-model~~.html~~"~~>Watch~~ the video: Navigating the ITIL process model</a></~~div>~~
	~~</div>~~
	~~</div~~>
	<p>~~Video:~~ Recommended ways of navigating the contents of the ITIL® Process Map.</p>
	<p>The ITIL process model presents ITIL in the form of easy-to-read process diagrams and documents - and you can easily find the information you're looking for simply by following hyperlinks.</p>		<p>The ITIL process model presents ITIL in the form of easy-to-read process diagrams and documents - and you can easily find the information you're looking for simply by following hyperlinks.</p>
	</html>		<p>Watch the video: "<a href="https://demo.it-processmaps.com/howto_en/navigating-the-itil-process-model.html" title="Start the video: Navigating the ITIL process model">Navigating the ITIL process model</a>" [Duration: 5:41 min.]
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	<p> </p>		<p> </p>

Andrea at 10:15, 19 September 2015

2015-09-19T10:15:41Z

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 <span style="color:#5d5d5d">Process overviews ''(see [[media:thumb-itil-process-overview.jpg|Figure 2]])'' depict the process interdependencies and help to choose an adequate to-be process structure.</span>
 <br style="clear:both;"/>
 ==Resources==

Andrea at 11:42, 17 September 2014

2014-09-17T11:42:14Z

← Older revision		Revision as of 13:42, 17 September 2014
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	\| style="border-bottom:1px solid grey;" \|<big><strong> Step 5: Definition of the To-Be Process Structure </strong></big>		\|style="border-bottom:1px solid grey;"\|<big><strong>Step 5: Definition of the To-Be Process Structure</strong></big>
	\|}		\|}

			<p> </p>

	Following the analysis of the initial situation, it can be decided in more detail where the ITIL project will put its focus. In practice this means to determine which ITIL processes are to be introduced, resulting in a structured process breakdown.		Following the analysis of the initial situation, it can be decided in more detail where the ITIL project will put its focus. In practice this means to determine which ITIL processes are to be introduced, resulting in a structured process breakdown.
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	<p> </p>		<p> </p>

	==== Objective of this Project Step ====		===<span id="Objective of this Project Step">Objectives</span>===

	* Determination of the Service Management processes which are to be introduced		*Determination of the Service Management processes which are to be introduced
	* Breakdown of processes into sub-processes		*Breakdown of processes into sub-processes

	<p> </p>		<p> </p>

	==== Description ====		==Description==

	[[image:Thumb_to_be_process_structure.jpg\|frame\|right\|alt=ITIL Process Structure\|Figure 1: Selection of Relevant ITIL Processes from the [https://wiki.en.it-processmaps.com/images/pdf/generic-itil-process-structure.pdf ITIL Reference Process Structure (.pdf)]]]		[[image:Thumb_to_be_process_structure.jpg\|frame\|right\|alt=ITIL Process Structure\|Figure 1: Selection of Relevant ITIL Processes from the [https://wiki.en.it-processmaps.com/images/pdf/generic-itil-process-structure.pdf ITIL Reference Process Structure (.pdf)]]]
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	<p> </p>		<p> </p>

	==== Prerequisites ====		==Prerequisites==

	* Results of the [[ITIL Implementation - ITIL Assessment\|as-is process assessment]]		*Results of the [[ITIL Implementation - ITIL Assessment\|as-is process assessment]]
	* Project objectives ("What is the motivation for introducing ITIL Best Practice?").		*Project objectives ("What is the motivation for introducing ITIL Best Practice?").

	<p> </p>		<p> </p>

	==== Results/ Deliverables ====		==Results/ Deliverables==

	* Structured breakdown of the ITIL processes to be introduced		*Structured breakdown of the ITIL processes to be introduced

	<p> </p>		<p> </p>

	==== Success Factors ====		==Success Factors==

	* The definition of the process structure should not try to anticipate later project steps; the aim of this step is to identify the processes and sub-processes to be introduced, not to specify processes in great detail.		*The definition of the process structure should not try to anticipate later project steps; the aim of this step is to identify the processes and sub-processes to be introduced, not to specify processes in great detail.

	<p> </p>		<p> </p>
	<p> </p>		<p> </p>

	==== <span style="color:#5d5d5d">Relevant Views of the ITIL Process Map</span>====		==<span style="color:#5d5d5d">Relevant Views of the ITIL Process Map</span>==

	[[image:thumb-itil-process-overview.jpg\|frame\|right\|alt=ITIL overview diagram\|Figure 2: Overview diagram, depicting ITIL process interdependencies]]		[[image:thumb-itil-process-overview.jpg\|frame\|right\|alt=ITIL overview diagram\|Figure 2: Overview diagram, depicting ITIL process interdependencies]]
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	<br style="clear:both;"/>		<br style="clear:both;"/>

	==== Resources ====		==Resources==
	* [1] [[ITIL Processes#ITIL Processes according to ITIL 2011\|ITIL processes - ITIL process descriptions according to ITIL 2011]]		*[1] [[ITIL Processes#ITIL Processes according to ITIL 2011\|ITIL processes - ITIL process descriptions according to ITIL 2011]]
	* [2] [https://wiki.en.it-processmaps.com/images/pdf/generic-itil-process-structure.pdf Generic ITIL process structure (.pdf)] - Example: ITIL Service Operation		*[2] [https://wiki.en.it-processmaps.com/images/pdf/generic-itil-process-structure.pdf Generic ITIL process structure (.pdf)] - Example: ITIL Service Operation

	<p> </p>		<p> </p>

	~~'''~~Following Project Activity~~''':~~		==Following Project Activity==

	→ ITIL Implementation - Step 6: '''[[ITIL Implementation - Process Interfaces\|Definition of Process Interfaces]]'''		→ ITIL Implementation - Step 6: '''[[ITIL Implementation - Process Interfaces\|Definition of Process Interfaces]]'''
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	<p> </p>		<p> </p>

	<html><a rel="author" href="https://plus.google.com/113316270668629760475"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Andrea Kempter \| Profile on Google+" alt="Author: Andrea Kempter, IT Process Maps GbR" /></a></html>		==[ Infobox ]==

			<html><table class="wikitable">
			<tr>
			<td>Link to this page:</td>
			<td><a itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Implementation_-_Process_Structure">https://wiki.en.it-processmaps.com/index.php/ITIL_Implementation_-_Process_Structure</a></td>
			</tr>
			<tr>
			<td>Languages:</td>
			<td><span itemprop="inLanguage" content="en">English</span> \| <span><a itemprop="citation" class="external text" href="https://wiki.de.it-processmaps.com/index.php/ITIL-Implementierung_-_Prozess-Struktur">Deutsch</a></span> \| <span><a itemprop="citation" class="external text" href="https://wiki.es.it-processmaps.com/index.php/Implementaci%C3%B3n_de_ITIL_-_Definici%C3%B3n_de_la_estructura_de_procesos">español</a></span></td>
			</tr>
			<tr>
			<td>Image:</td>
			<td style="vertical-align:top"><a itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/1/1f/Thumb_to_be_process_structure.jpg" title="Selection of Relevant ITIL Processes">Selection of Relevant ITIL Processes (.JPG)</a></td>
			</tr>
			<tr>
			<td>Author:</td>
			<td><span itemprop="author">Andrea Kempter</span>, <span itemprop="creator copyrightHolder publisher">IT Process Maps</span>    <a rel="author" href="https://plus.google.com/113316270668629760475"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Andrea Kempter \| Profile on Google+" alt="Author: Andrea Kempter, IT Process Maps GbR" /></a></td>
			</tr>
			</table></html>


	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL implementation]]		[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL implementation]]
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Andrea: /* Resources */

2013-06-30T09:18:03Z

Resources

← Older revision		Revision as of 11:18, 30 June 2013
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	<seo metakeywords="itil process structure, itil structure, it process structure" metadescription="~~Definition~~ of the To-Be Process Structure - ~~Fig. 1:~~ Selection of ~~Relevant~~ ITIL ~~Processes~~ from the ~~Reference Process Structure~~." />		<seo metakeywords="itil process structure, itil structure, it process structure" metadescription="Determination of the ITIL processes to be introduced (To-Be Process Structure) - Selection of relevant ITIL processes from the reference process structure..." />
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	Image:ITIL-Wiki-de-es.jpg\|DE - ES - ITIL To-Be Process Structure\|100px		Image:ITIL-Wiki-de-es.jpg\|DE - ES - ITIL To-Be Process Structure\|100px
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	Following the analysis of the initial situation, it can be decided in more detail where the ITIL project will put its focus. In practice this means to determine which ITIL processes are to be introduced, resulting in in a structured process breakdown.		Following the analysis of the initial situation, it can be decided in more detail where the ITIL project will put its focus. In practice this means to determine which ITIL processes are to be introduced, resulting in a structured process breakdown.

	<p> </p>		<p> </p>
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	==== Description ====		==== Description ====

	[[image:Thumb_to_be_process_structure.jpg\|frame\|right\|alt=ITIL Process Structure\|Figure 1: Selection of Relevant ITIL Processes from the Reference Process Structure]]		[[image:Thumb_to_be_process_structure.jpg\|frame\|right\|alt=ITIL Process Structure\|Figure 1: Selection of Relevant ITIL Processes from the [https://wiki.en.it-processmaps.com/images/pdf/generic-itil-process-structure.pdf ITIL Reference Process Structure (.pdf)]]]
	The [[ITIL Processes\|ITIL processes]] to be introduced often result in a direct way from the project objectives:		The [[ITIL Processes\|ITIL processes]] to be introduced often result in a direct way from the project objectives:

	If the project serves the objective of enhancing user support, the "[[~~Incident Management\|~~Incident Management]]" process is to be established or improved. Because of their close links with Incident Management, the "[[~~Problem Management\|~~Problem Management]]" and "[[Service Asset and Configuration Management\|~~Service Asset and~~ Configuration Management]]" processes should also be included in the project scope.		If the project serves the objective of enhancing user support, the "[[Incident Management]]" process is to be established or improved. Because of their close links with Incident Management, the "[[Problem Management]]" and "[[Service Asset and Configuration Management\|Configuration Management]]" processes should also be included in the project scope.

	The aim of this project step is primarily to choose the ITIL processes and sub-processes. The to-be process structure does not contain detailed process descriptions - these are developed at a later stage.		The aim of this project step is primarily to choose the ITIL processes and sub-processes. The to-be process structure does not contain detailed process descriptions - these are developed at a later stage.

	ITIL process templates (e.g. the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3]) can be used to support this step because they contain a generic process structure.		ITIL process templates (e.g. the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map]) can be used to support this step because they contain a generic process structure.

	<p> </p>		<p> </p>
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	<p> </p>		<p> </p>
			<p> </p>

			==== <span style="color:#5d5d5d">Relevant Views of the ITIL Process Map</span>====

	[[image:thumb-itil-process-overview.jpg\|frame\|right\|alt=ITIL overview diagram\|Figure 2: Overview diagram, depicting ITIL process interdependencies]]		[[image:thumb-itil-process-overview.jpg\|frame\|right\|alt=ITIL overview diagram\|Figure 2: Overview diagram, depicting ITIL process interdependencies]]
	~~====~~ <span style="color:#5d5d5d">~~Relevant Views of the~~ ITIL Process Map V3</span>=~~===~~		<span style="color:#5d5d5d">The [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map] contains a complete ITIL-compliant process structure, arranged in a hierarchical way ''(see Figure 1: [https://wiki.en.it-processmaps.com/images/pdf/generic-itil-process-structure.pdf Reference Process Structure (.pdf)])''. This generic process structure can be used in many cases with only minor changes.</span>

			<span style="color:#5d5d5d">Process overviews ''(see [[media:thumb-itil-process-overview.jpg\|Figure 2]])'' depict the process interdependencies and help to choose an adequate to-be process structure.</span>

	<~~span~~ style="~~color~~:~~#5d5d5d~~">The [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3] contains a complete ITIL-compliant process structure, arranged in a hierarchical way ''(see Figure 1)''. This generic process structure can be used in many cases with only minor changes.</~~span~~>		<br style="clear:both;"/>

	~~<span style~~=~~"color:~~#~~5d5d5d">Process overviews ''(see Figure~~ 2~~)'' depict the~~ process ~~interdependencies and help to choose an adequate to~~-be process structure.~~</span>~~		==== Resources ====
			* [1] [[ITIL Processes#ITIL Processes according to ITIL 2011\|ITIL processes - ITIL process descriptions according to ITIL 2011]]
			* [2] [https://wiki.en.it-processmaps.com/images/pdf/generic-itil-process-structure.pdf Generic ITIL process structure (.pdf)] - Example: ITIL Service Operation

	<p> </p>		<p> </p>
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	→ ITIL Implementation - Step 6: '''[[ITIL Implementation - Process Interfaces\|Definition of Process Interfaces]]'''		→ ITIL Implementation - Step 6: '''[[ITIL Implementation - Process Interfaces\|Definition of Process Interfaces]]'''

	<~~br style="clear:both~~;"/>		<p> </p>

	<p>~~&nbsp~~;</p>		<html><a rel="author" href="https://plus.google.com/113316270668629760475"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Andrea Kempter \| Profile on Google+" alt="Author: Andrea Kempter, IT Process Maps GbR" /></a></html>

	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL V3]][[Category:ITIL implementation]]		[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL implementation]]
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Andrea at 15:53, 16 September 2011

2011-09-16T15:53:48Z

← Older revision		Revision as of 17:53, 16 September 2011
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			Following the analysis of the initial situation, it can be decided in more detail where the ITIL project will put its focus. In practice this means to determine which ITIL processes are to be introduced, resulting in in a structured process breakdown.

			<p> </p>

			==== Objective of this Project Step ====

			* Determination of the Service Management processes which are to be introduced
			* Breakdown of processes into sub-processes

			<p> </p>

	==== Description ====		==== Description ====

	[[image:Thumb_to_be_process_structure.jpg\|frame\|right\|Figure 1: Selection of Relevant ITIL Processes from the Reference Process Structure]]		[[image:Thumb_to_be_process_structure.jpg\|frame\|right\|alt=ITIL Process Structure\|Figure 1: Selection of Relevant ITIL Processes from the Reference Process Structure]]
	Following the analysis of the initial situation, it can be decided in more detail where the ITIL project will put its focus. In practice this means to determine which ITIL processes are to be introduced, resulting in in a structured process breakdown.

	The [[ITIL Processes\|ITIL processes]] to be introduced often result in a direct way from the project objectives:		The [[ITIL Processes\|ITIL processes]] to be introduced often result in a direct way from the project objectives:

	If the project serves the objective of enhancing user support, ~~The~~ "[[Incident Management\|Incident Management]]" process is to be established or improved. Because of their close links with Incident Management, the "[[Problem Management\|Problem Management]]" and "[[Service Asset and Configuration Management\|Service Asset and Configuration Management]]" processes should also be included in the project scope.		If the project serves the objective of enhancing user support, the "[[Incident Management\|Incident Management]]" process is to be established or improved. Because of their close links with Incident Management, the "[[Problem Management\|Problem Management]]" and "[[Service Asset and Configuration Management\|Service Asset and Configuration Management]]" processes should also be included in the project scope.

	The aim of this project step is primarily to choose the ITIL processes and sub-processes. The to-be process structure does not contain detailed process descriptions - these are developed at a later stage.		The aim of this project step is primarily to choose the ITIL processes and sub-processes. The to-be process structure does not contain detailed process descriptions - these are developed at a later stage.
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	ITIL process templates (e.g. the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3]) can be used to support this step because they contain a generic process structure.		ITIL process templates (e.g. the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3]) can be used to support this step because they contain a generic process structure.

	~~==== Objective of this Project Step ====~~		<p> </p>

	* Determination of the Service Management processes which are to be introduced
	* Breakdown of processes into sub-processes

	==== Prerequisites ====		==== Prerequisites ====

	* Results of the [[ITIL Implementation - ITIL Assessment\|as-is process assessment]]		* Results of the [[ITIL Implementation - ITIL Assessment\|as-is process assessment]]
	* Project objectives (~~„What~~ is the motivation for introducing ITIL Best Practice?”).		* Project objectives ("What is the motivation for introducing ITIL Best Practice?").

			<p> </p>

	==== Results/ Deliverables ====		==== Results/ Deliverables ====

	* Structured breakdown of the ITIL processes to be introduced		* Structured breakdown of the ITIL processes to be introduced

			<p> </p>

	==== Success Factors ====		==== Success Factors ====
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	* The definition of the process structure should not try to anticipate later project steps; the aim of this step is to identify the processes and sub-processes to be introduced, not to specify processes in great detail.		* The definition of the process structure should not try to anticipate later project steps; the aim of this step is to identify the processes and sub-processes to be introduced, not to specify processes in great detail.

			<p> </p>

	[[image:thumb-itil-process-overview.jpg\|frame\|right\|Figure 2: Overview diagram, depicting ITIL process interdependencies]]		[[image:thumb-itil-process-overview.jpg\|frame\|right\|alt=ITIL overview diagram\|Figure 2: Overview diagram, depicting ITIL process interdependencies]]
	==== <span style="color:#5d5d5d">Relevant Views of the ITIL Process Map V3</span>====		==== <span style="color:#5d5d5d">Relevant Views of the ITIL Process Map V3</span>====

	<span style="color:#5d5d5d">The [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3] contains a complete ITIL-compliant process structure, arranged in a hierarchical way (see Figure 1). This generic process structure can be used in many cases with only minor changes.</span>		<span style="color:#5d5d5d">The [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3] contains a complete ITIL-compliant process structure, arranged in a hierarchical way ''(see Figure 1)''. This generic process structure can be used in many cases with only minor changes.</span>

	<span style="color:#5d5d5d">Process overviews (see Figure 2) depict the process interdependencies and help to choose an adequate to-be process structure.</span>		<span style="color:#5d5d5d">Process overviews ''(see Figure 2)'' depict the process interdependencies and help to choose an adequate to-be process structure.</span>

			<p> </p>

	'''Following Project Activity''':		'''Following Project Activity''':
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	<br style="clear:both;"/>		<br style="clear:both;"/>

			<p> </p>

	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL V3]][[Category:ITIL implementation]]		[[Category:ITIL V3]][[Category:ITIL implementation]]
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Andrea at 18:29, 26 July 2011

2011-07-26T18:29:21Z

← Older revision		Revision as of 20:29, 26 July 2011
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			<seo metakeywords="itil process structure, itil structure, it process structure" metadescription="Definition of the To-Be Process Structure - Fig. 1: Selection of Relevant ITIL Processes from the Reference Process Structure." />
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			rect 50 0 100 30 [https://wiki.es.it-processmaps.com/index.php/Implementaci%C3%B3n_de_ITIL_-_Definici%C3%B3n_de_la_estructura_de_procesos esta página en español]
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	{\|		{\|
	~~! align="right" width="80%"~~\|		\|-
	! style="~~background~~:~~#DDDDDD~~;~~" align="right" width="20%~~"\| ~~[https~~:~~//wiki.de.it~~-~~processmaps.com~~/~~index.php~~/~~ITIL-Implementierung_-_Prozess-Struktur diese Seite auf Deutsch]~~		\| style="border-bottom:1px solid grey;" \|<big><strong> Step 5: Definition of the To-Be Process Structure </strong></big>
	\|}		\|}

	~~'''''Step 5: Definition of the To-Be Process Structure'''''~~

	Following the analysis of the initial situation, it can be decided in more detail where the ITIL project will put its focus. In other words, a decision needs to be taken as to which Service Management processes are to be introduced, resulting in an overview and breakdown of the processes.		==== Description ====

	The to-be process structure does not contain detailed process descriptions - these are developed at a later stage~~, after establishing~~ a ~~framework of~~ process ~~controlling and process interfaces~~.		[[image:Thumb_to_be_process_structure.jpg\|frame\|right\|Figure 1: Selection of Relevant ITIL Processes from the Reference Process Structure]]
			Following the analysis of the initial situation, it can be decided in more detail where the ITIL project will put its focus. In practice this means to determine which ITIL processes are to be introduced, resulting in in a structured process breakdown.

			The [[ITIL Processes\|ITIL processes]] to be introduced often result in a direct way from the project objectives:

			If the project serves the objective of enhancing user support, The "[[Incident Management\|Incident Management]]" process is to be established or improved. Because of their close links with Incident Management, the "[[Problem Management\|Problem Management]]" and "[[Service Asset and Configuration Management\|Service Asset and Configuration Management]]" processes should also be included in the project scope.

			The aim of this project step is primarily to choose the ITIL processes and sub-processes. The to-be process structure does not contain detailed process descriptions - these are developed at a later stage.

			ITIL process templates (e.g. the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3]) can be used to support this step because they contain a generic process structure.

	==== Objective of this Project Step ====		==== Objective of this Project Step ====
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	==== Prerequisites ====		==== Prerequisites ====

	* Results of the ITIL assessment		* Results of the [[ITIL Implementation - ITIL Assessment\|as-is process assessment]]
	* Project objectives („What is ~~to be achieved by the alignment of~~ the ~~IT organisation with~~ ITIL ~~principles~~?”).		* Project objectives („What is the motivation for introducing ITIL Best Practice?”).

	==== Results/ Deliverables ====		==== Results/ Deliverables ====

	* ~~Structure~~ of the ~~Service Management~~ processes to be introduced		* Structured breakdown of the ITIL processes to be introduced
	* ~~Process overviews (~~process ~~breakdown)~~
	[[image:~~Thumb_to_be_process_structure~~.jpg\|frame\|~~left~~\|~~Selection of Relevant~~ ITIL ~~Processes from the Reference Process Structure~~]]		==== Success Factors ====
	<br style="~~clear~~:~~both;~~"/>
	==== ~~Description ===~~=		* The definition of the process structure should not try to anticipate later project steps; the aim of this step is to identify the processes and sub-processes to be introduced, not to specify processes in great detail.


			[[image:thumb-itil-process-overview.jpg\|frame\|right\|Figure 2: Overview diagram, depicting ITIL process interdependencies]]
			==== <span style="color:#5d5d5d">Relevant Views of the ITIL Process Map V3</span>====

			<span style="color:#5d5d5d">The [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3] contains a complete ITIL-compliant process structure, arranged in a hierarchical way (see Figure 1). This generic process structure can be used in many cases with only minor changes.</span>

	~~The Processes to be introduced often result in a direct way from the project objectives~~:		<span style="color:#5d5d5d">Process overviews (see Figure 2) depict the process interdependencies and help to choose an adequate to-be process structure.</span>
	If the ~~project serves the objective of enhancing user support~~ and ~~dealing more professionally with the elimination of repeatedly occurring interruptions, then the ITIL discipline „Service Desk and Incident Management“ is~~ to be ~~established or improved, ideally in combination with „Problem Management“ and „Configuration Management“. The Service Management project would therefore set its focus on these three processes~~.

	~~Additional considerations are, however, in place in some cases:~~

	If the objective is to introduce proper change management, in order to rule out unauthorised alterations to the IT infrastructure and better avoid side-effects caused by changes, then the focus will be on the Change Management process.		'''Following Project Activity''':

	~~In order for any Change Management to function effectively, the availability~~ of ~~reliable data on the IT infrastructure (Configuration Items and their interrelations) is an important prerequisite.~~		→ ITIL Implementation - Step 6: '''[[ITIL Implementation - Process Interfaces\|Definition of Process Interfaces]]'''
	~~This calls for a well-functioning Configuration Management, so any project aiming at improving Change Management must also include in its scope the Configuration Management process.~~

	=~~=== Success Factors ====~~		<br style="clear:both;"/>

	* The aim of this project step is to choose the ITIL processes and sub-processes; this will also further detail the project scope
	* Details of the process interfaces will be the subject of the following project steps


	~~==== Following Process Activity ====~~		<!-- This page is assigned to the following categories: -->
	~~''Step 6~~:~~'' '''''~~[[ITIL ~~Implementation - Process Interfaces\|Definition of the Process Interfaces~~]]~~'''''~~		[[Category:ITIL V3]][[Category:ITIL implementation]]
			<!-- --- -->