ITIL Implementation - Process Design - Revision history

Andrea at 13:53, 5 April 2022

2022-04-05T13:53:29Z

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	*[3] [https://en.it-processmaps.com/general/faq.html FAQ: ITIL reference processes]; IT Process Maps.		*[3] [https://en.it-processmaps.com/general/faq.html FAQ: ITIL reference processes]; IT Process Maps.
	*[4] Structure and contents of an ITIL process model: [https://demo.it-processmaps.com/visio_en/itil-process-map.html Video: Introduction - ITIL Process Map]; IT Process Maps.		*[4] Structure and contents of an ITIL process model: [https://demo.it-processmaps.com/visio_en/itil-process-map.html Video: Introduction - ITIL Process Map]; IT Process Maps.
	*[5] Business Process Model and Notation (BPMN) version 2.0 - Specification, as of ~~December 2011~~: [https://www.omg.org/spec/BPMN/~~2.0/ www.~~omg.org/spec/BPMN/~~2.0~~] and [https://www.omg.org/spec/BPMN/2.0/PDF omg.org/spec/BPMN/2.0/PDF]		*[5] Business Process Model and Notation (BPMN) version 2.0.2 - Specification, as of January 2014: [https://www.omg.org/spec/BPMN/ omg.org/spec/BPMN/] and [https://www.omg.org/spec/BPMN/2.0.2/PDF omg.org/spec/BPMN/2.0.2/PDF].

	==Following project activity==		==Following project activity==

Andrea at 15:38, 8 November 2019

2019-11-08T15:38:29Z

Show changes

Andrea at 16:58, 29 March 2019

2019-03-29T16:58:49Z

← Older revision		Revision as of 18:58, 29 March 2019
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	<td>Author:</td>		<td>Author:</td>
	<td><span itemprop="author">Andrea Kempter</span>, <span itemprop="creator copyrightHolder publisher">IT Process Maps</span>    <a rel="author" href="https://~~plus~~.~~google~~.com/~~113316270668629760475~~"><img style="margin:0px 0px 0px 0px;" src="~~/skins/Vector~~/images~~/itpm~~/bookmarking/~~gplus~~.png" width="16" height="16" title="By: Andrea Kempter \| Profile on ~~Google+~~" alt="Author: Andrea Kempter, IT Process Maps GbR" /></a></td>		<td><span itemprop="author">Andrea Kempter</span>, <span itemprop="creator copyrightHolder publisher">IT Process Maps</span>    <a rel="author" href="https://www.linkedin.com/in/andreakempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Andrea Kempter \| Profile on LinkedIn" alt="Author: Andrea Kempter, IT Process Maps GbR" /></a></td>
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Andrea at 08:44, 28 April 2017

2017-04-28T08:44:24Z

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Andrea at 16:07, 31 January 2016

2016-01-31T16:07:57Z

← Older revision		Revision as of 18:07, 31 January 2016
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	==Description==		==Description==

	[[Image:Thumb-itil-process-flow.jpg\|~~frame~~\|right\|alt=ITIL process design\|Fig. 1: Detailed Process Descriptions (ITIL process flows)]]		[[Image:Thumb-itil-process-flow.jpg\|thumb\|400px\|right\|alt=ITIL process design\|link=https://wiki.en.it-processmaps.com/index.php/File:Thumb-itil-process-flow.jpg\|Fig. 1: Detailed Process Descriptions (ITIL process flows)]]
	The detailed activities within the individual processes must be discussed with all relevant parties, in order to include into the design as much experience and knowledge as possible. The [[ITIL Roles#Process Owner\|Process Owner]] is responsible for this task.		The detailed activities within the individual processes must be discussed with all relevant parties, in order to include into the design as much experience and knowledge as possible. The [[ITIL Roles#Process Owner\|Process Owner]] is responsible for this task.

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	<span style="color:#5d5d5d">Being well prepared is essential at this point in order to avoid the risk of producing a large number of uncorrelated and oversized documents.</span>		<span style="color:#5d5d5d">Being well prepared is essential at this point in order to avoid the risk of producing a large number of uncorrelated and oversized documents.</span>

	[[Image:Itil-templates.jpg\|thumb\|400px\|right\|alt=ITIL templates and checklists\|Figure 2: ITIL templates and checklists are used to enhance the ITIL process flows]]		[[Image:Itil-templates.jpg\|thumb\|400px\|right\|alt=ITIL templates and checklists\|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-templates.jpg\|Figure 2: ITIL templates and checklists are used to enhance the ITIL process flows]]
	<span style="color:#5d5d5d">This is why our method of "ITIL Implementation Using ITIL Process Templates" takes great care to set up a framework of process structure and interfaces during the initial project steps. Due to the prior definition of the project interfaces, it is already established upon which inputs a process may build, and which results it must deliver for successive processes.</span>		<span style="color:#5d5d5d">This is why our method of "ITIL Implementation Using ITIL Process Templates" takes great care to set up a framework of process structure and interfaces during the initial project steps. Due to the prior definition of the project interfaces, it is already established upon which inputs a process may build, and which results it must deliver for successive processes.</span>

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	<p> </p>		<p> </p>
	<html>		<html>
	~~<div class="thumb tleft">~~		<a href="https://demo.it-processmaps.com/howto_en/using-itil-process-map.html" ><img src="https://demo.it-processmaps.com/howto_en/video-using-itil-process-templates.jpg" width="253" height="150" class="thumbimage" alt="Video: Adapting the ITIL Process Model to your Organization" title="Start the video: Adapting the ITIL Process Map" style="display: block; float: left; margin-left: 10px; margin-bottom: 10px; margin-right: 30px" /></a>
	~~<div class="thumbinner" style="width:255px;">~~<a href="https://demo.it-processmaps.com/howto_en/using-itil-process-map.html~~" class="image~~"><img ~~alt="Video: Adapting the ITIL Process Model to your Organization" title="Start the video: Adapting the ITIL Process Map"~~ src="https://demo.it-processmaps.com/howto_en/video-using-itil-process-templates.jpg" width="253" height="150" class="thumbimage" /></a>		<p style="margin-top: 0;">Learn how to adapt the pre-configured ITIL best practice templates to the requirements of your organization:</p>
	<~~div class~~="~~thumbcaption~~"><a ~~class="external text"~~ href="https://demo.it-processmaps.com/howto_en/using-itil-process-map.html"~~>Watch~~ the video: Using the ITIL Process Map</a>~~</div>~~		<p>Watch the video: "<a href="https://demo.it-processmaps.com/howto_en/using-itil-process-map.html" title="Start the video: Adapting the ITIL Process Map">Using the ITIL Process Map</a>" [Duration: 10:02 min.]
	~~</div>~~		<br style="clear:both;"/></html>
	~~</div>~~
	~~<p>Video~~: ~~Learn how to adapt the pre-configured ITIL best practice templates to the requirements of your organization~~.~~</p>~~
	~~</html>~~
	<br style="clear:both;"/>
	<p> </p>		<p> </p>

Andrea at 10:58, 18 September 2015

2015-09-18T10:58:10Z

← Older revision		Revision as of 12:58, 18 September 2015
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	<span style="color:#5d5d5d">Being well prepared is essential at this point in order to avoid the risk of producing a large number of uncorrelated and oversized documents.</span>		<span style="color:#5d5d5d">Being well prepared is essential at this point in order to avoid the risk of producing a large number of uncorrelated and oversized documents.</span>

			[[Image:Itil-templates.jpg\|thumb\|400px\|right\|alt=ITIL templates and checklists\|Figure 2: ITIL templates and checklists are used to enhance the ITIL process flows]]
	<span style="color:#5d5d5d">This is why our method of "ITIL Implementation Using ITIL Process Templates" takes great care to set up a framework of process structure and interfaces during the initial project steps. Due to the prior definition of the project interfaces, it is already established upon which inputs a process may build, and which results it must deliver for successive processes.</span>		<span style="color:#5d5d5d">This is why our method of "ITIL Implementation Using ITIL Process Templates" takes great care to set up a framework of process structure and interfaces during the initial project steps. Due to the prior definition of the project interfaces, it is already established upon which inputs a process may build, and which results it must deliver for successive processes.</span>

	<span style="color:#5d5d5d">With this information clearly specified it becomes much easier to define a process flow in a simple, straightforward way.</span>		<span style="color:#5d5d5d">With this information clearly specified it becomes much easier to define a process flow in a simple, straightforward way.</span>
			<br style="clear:both;"/>
	<p> </p>		<p> </p>

	~~[[Image:Itil-templates.jpg\|thumb\|400px\|right\|alt=ITIL templates and checklists\|Figure 2: ITIL templates and checklists are used to enhance the ITIL process flows]]~~
	<span style="color:#5d5d5d">The [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map] makes detailed process flows available for all ITIL processes ''(see Fig. 1: [[Media:Thumb-itil-process-flow.jpg\|ITIL process flows]])''. These models fulfill the requirements of ITIL and ISO 20000.</span>		<span style="color:#5d5d5d">The [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map] makes detailed process flows available for all ITIL processes ''(see Fig. 1: [[Media:Thumb-itil-process-flow.jpg\|ITIL process flows]])''. These models fulfill the requirements of ITIL and ISO 20000.</span>

	<span style="color:#5d5d5d">Modifications will often be necessary to allow for special circumstances or preferences; these alterations are of course permitted, as long as the ITIL guiding ideas are followed.</span>		<span style="color:#5d5d5d">Modifications will often be necessary to allow for special circumstances or preferences; these alterations are of course permitted, as long as the ITIL guiding ideas are followed.</span>

			<p> </p>
			<html>
			<div class="thumb tleft">
			<div class="thumbinner" style="width:255px;"><a href="https://demo.it-processmaps.com/howto_en/using-itil-process-map.html" class="image"><img alt="Video: Adapting the ITIL Process Model to your Organization" title="Start the video: Adapting the ITIL Process Map" src="https://demo.it-processmaps.com/howto_en/video-using-itil-process-templates.jpg" width="253" height="150" class="thumbimage" /></a>
			<div class="thumbcaption"><a class="external text" href="https://demo.it-processmaps.com/howto_en/using-itil-process-map.html">Watch the video: Using the ITIL Process Map</a></div>
			</div>
			</div>
			<p>Video: Learn how to adapt the pre-configured ITIL best practice templates to the requirements of your organization.</p>
			</html>
			<br style="clear:both;"/>
			<p> </p>

	<span style="color:#5d5d5d">As an addition to the detailed ITIL process flows, checklists/ document templates ''(see Fig. 2)'' are available within the ITIL Process Map, describing procedures or process outputs in detail where necessary.</span>		<span style="color:#5d5d5d">As an addition to the detailed ITIL process flows, checklists/ document templates ''(see Fig. 2)'' are available within the ITIL Process Map, describing procedures or process outputs in detail where necessary.</span>

Andrea at 11:47, 17 September 2014

2014-09-17T11:47:39Z

← Older revision		Revision as of 13:47, 17 September 2014
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	{\|		{\|
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	\| style="border-bottom:1px solid grey;" \|<big><strong> Step 8: Designing the ITIL Processes in Detail </strong></big>		\|style="border-bottom:1px solid grey;"\|<big><strong>Step 8: Designing the ITIL Processes in Detail </strong></big>
	\|}		\|}

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	<p> </p>		<p> </p>

	==== Objective of this Project Step ====		===<span id="Objective of this Project Step">Objectives</span>===

	~~[[Image:Thumb-itil-process-flow.jpg\|frame\|right\|alt=ITIL process design\|Fig. 1: Detailed Process Descriptions (ITIL process flows)]]~~		*Detailed definition of the individual activities within the ITIL processes ("ITIL process flows")
	* Detailed definition of the individual activities within the ITIL processes ("ITIL process flows")		*Definition of guidelines/ checklists to support process execution
	* Definition of guidelines/ checklists to support process execution		*Detailed definition of the process outputs
	* Detailed definition of the process outputs

	<p> </p>		<p> </p>

	==== Description ====		==Description==

			[[Image:Thumb-itil-process-flow.jpg\|frame\|right\|alt=ITIL process design\|Fig. 1: Detailed Process Descriptions (ITIL process flows)]]
	The detailed activities within the individual processes must be discussed with all relevant parties, in order to include into the design as much experience and knowledge as possible. The [[ITIL Roles#Process Owner\|Process Owner]] is responsible for this task.		The detailed activities within the individual processes must be discussed with all relevant parties, in order to include into the design as much experience and knowledge as possible. The [[ITIL Roles#Process Owner\|Process Owner]] is responsible for this task.

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	<p> </p>		<p> </p>

	==== Prerequisites ====		==Prerequisites==

	* [[ITIL Implementation - Process Structure\|Structure of the Service Management processes]] to be introduced		*[[ITIL Implementation - Process Structure\|Structure of the Service Management processes]] to be introduced
	* [[ITIL Processes\|Process overviews]] (process breakdown)		*[[ITIL Processes\|Process overviews]] (process breakdown)
	* [[ITIL Implementation - Process Interfaces\|Interfaces of the ITIL processes]] to be introduced		*[[ITIL Implementation - Process Interfaces\|Interfaces of the ITIL processes]] to be introduced
	* [[ITIL Key Performance Indicators\|Measures (KPIs) for the ITIL processes]] to be introduced		*[[ITIL Key Performance Indicators\|Measures (KPIs) for the ITIL processes]] to be introduced

	<p> </p>		<p> </p>

	==== Results/ Deliverables ====		==Results/ Deliverables==

	* Detailed process descriptions in the form of Activity Chains		*Detailed process descriptions in the form of Activity Chains
	* [[ITIL-Checklists\|Guidelines/ checklists]]		*[[ITIL-Checklists\|Guidelines/ checklists]]
	* Definitions of the process outputs		*Definitions of the process outputs

	<p> </p>		<p> </p>

	==== Success Factors ====		==Success Factors==

	* Process descriptions should give a clear idea of the required activities and their sequential order, but too many details should be avoided. Too much detail usually means that these documents are soon out of date, as they are too bulky to be an effective tool for the Process Owners.		*Process descriptions should give a clear idea of the required activities and their sequential order, but too many details should be avoided. Too much detail usually means that these documents are soon out of date, as they are too bulky to be an effective tool for the Process Owners.

	* It is recommended to confine further details into linked documents (e. g. guidelines and definitions of process outputs).		*It is recommended to confine further details into linked documents (e. g. guidelines and definitions of process outputs).

	* It is decisive for a successful process implementation to include all the relevant parties in this phase of the project, in order to make use of their wide range of experiences from daily business, and to ensure that the redesigned processes will be accepted and adhered to.		*It is decisive for a successful process implementation to include all the relevant parties in this phase of the project, in order to make use of their wide range of experiences from daily business, and to ensure that the redesigned processes will be accepted and adhered to.

	<p> </p>		<p> </p>

	==== <span style="color:#5d5d5d">Relevant Views of the ITIL Process Map</span>====		==<span style="color:#5d5d5d">Relevant Views of the ITIL Process Map</span>==

	<span style="color:#5d5d5d">Being well prepared is essential at this point in order to avoid the risk of producing a large number of uncorrelated and oversized documents.</span>		<span style="color:#5d5d5d">Being well prepared is essential at this point in order to avoid the risk of producing a large number of uncorrelated and oversized documents.</span>
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	<p> </p>		<p> </p>

	==== Resources ====		==Resources==
	* [1] [[ITIL-Checklists\|Detailed ITIL templates and checklists]] for defining ITIL process outputs and inputs		*[1] [[ITIL-Checklists\|Detailed ITIL templates and checklists]] for defining ITIL process outputs and inputs
	* [2] More on [[ITIL Implementation with Process Templates\|ITIL implementation with process templates]]		*[2] More on [[ITIL Implementation with Process Templates\|ITIL implementation with process templates]]
	* [3] [https://en.it-processmaps.com/general/faq.html FAQ: ITIL reference processes]; IT Process Maps.		*[3] [https://en.it-processmaps.com/general/faq.html FAQ: ITIL reference processes]; IT Process Maps.
	* [4] Structure and contents of an ITIL process model: [https://demo.it-processmaps.com/visio_en/itil-process-map.html Video: Introduction - ITIL Process Map]; IT Process Maps.		*[4] Structure and contents of an ITIL process model: [https://demo.it-processmaps.com/visio_en/itil-process-map.html Video: Introduction - ITIL Process Map]; IT Process Maps.
	* [5] Business Process Model and Notation (BPMN) version 2.0 - Specification, as of January 2011: [http://www.omg.org/spec/BPMN/2.0/ www.omg.org/spec/BPMN/2.0] and [http://bpmnhandbook.com/01_specs/BPMN_20_spec.pdf BPMN_20_spec.pdf]		*[5] Business Process Model and Notation (BPMN) version 2.0 - Specification, as of January 2011: [http://www.omg.org/spec/BPMN/2.0/ www.omg.org/spec/BPMN/2.0] and [http://bpmnhandbook.com/01_specs/BPMN_20_spec.pdf BPMN_20_spec.pdf]

	<p> </p>		<p> </p>

	~~'''~~Following Project Activity~~'''~~		==Following Project Activity==

	→ ITIL Implementation - Step 9: '''[[ITIL Implementation - Application Systems\|Selection and Implementation of Application Systems]]'''		→ ITIL Implementation - Step 9: '''[[ITIL Implementation - Application Systems\|Selection and Implementation of Application Systems]]'''
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	<html><a rel="author" href="https://plus.google.com/113316270668629760475"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Andrea Kempter \| Profile on Google+" alt="Author: Andrea Kempter, IT Process Maps GbR" /></a></html>		==[ Infobox ]==

			<html><table class="wikitable">
			<tr>
			<td>Link to this page:</td>
			<td><a itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Implementation_-_Process_Design">https://wiki.en.it-processmaps.com/index.php/ITIL_Implementation_-_Process_Design</a></td>
			</tr>
			<tr>
			<td>Languages:</td>
			<td><span itemprop="inLanguage" content="en">English</span> \| <span><a itemprop="citation" class="external text" href="https://wiki.de.it-processmaps.com/index.php/ITIL-Implementierung_-_Prozess-Design">Deutsch</a></span> \| <span><a itemprop="citation" class="external text" href="https://wiki.es.it-processmaps.com/index.php/Implementaci%C3%B3n_de_ITIL_-_Dise%C3%B1ando_los_procesos">español</a></span></td>
			</tr>
			<tr>
			<td>Image:</td>
			<td style="vertical-align:top"><a itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/7/72/Thumb-itil-process-flow.jpg" title="Detailed Process Descriptions">Detailed Process Descriptions (.JPG)</a></td>
			</tr>
			<tr>
			<td>Author:</td>
			<td><span itemprop="author">Andrea Kempter</span>, <span itemprop="creator copyrightHolder publisher">IT Process Maps</span>    <a rel="author" href="https://plus.google.com/113316270668629760475"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Andrea Kempter \| Profile on Google+" alt="Author: Andrea Kempter, IT Process Maps GbR" /></a></td>
			</tr>
			</table></html>

	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL implementation]]		[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL implementation]]
	<!-- --- -->		<!-- --- -->

Andrea: /* Resources */

2013-06-30T09:19:55Z

Resources

← Older revision		Revision as of 11:19, 30 June 2013
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	<seo metakeywords="itil process design, itil process flow" metadescription="ITIL Process Design - Designing ITIL Processes ... ~~a consensus must be reached and~~ documented in the form of detailed process flow diagrams." />		<seo metakeywords="itil process design, itil process flow" metadescription="ITIL Process Design - Designing ITIL Processes ... the result is documented in the form of detailed process flow diagrams." />
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	Image:ITIL-Wiki-de-es.jpg\|DE - ES - ITIL Process Design - Designing the ITIL Processes\|100px		Image:ITIL-Wiki-de-es.jpg\|DE - ES - ITIL Process Design - Designing the ITIL Processes\|100px
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	==== Objective of this Project Step ====		==== Objective of this Project Step ====

	[[Image:Thumb-itil-process-flow.jpg\|frame\|right\|alt=ITIL process design\|~~Figure~~ 1: Detailed Process Descriptions (ITIL process flows)]]		[[Image:Thumb-itil-process-flow.jpg\|frame\|right\|alt=ITIL process design\|Fig. 1: Detailed Process Descriptions (ITIL process flows)]]
	* Detailed definition of the individual activities within the ITIL processes ("ITIL process flows")		* Detailed definition of the individual activities within the ITIL processes ("ITIL process flows")
	* Definition of guidelines/ checklists to support process execution		* Definition of guidelines/ checklists to support process execution
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	==== Description ====		==== Description ====

	The detailed activities within the individual processes must be discussed with all relevant parties, in order to include into the design as much experience and knowledge as possible. The [[Roles ~~within ITIL V3~~#Process Owner\|Process Owner]] is responsible for this task.		The detailed activities within the individual processes must be discussed with all relevant parties, in order to include into the design as much experience and knowledge as possible. The [[ITIL Roles#Process Owner\|Process Owner]] is responsible for this task.

	As a result, a consensus must be reached and documented in the form of detailed ''process flow diagrams''.		As a result, a consensus must be reached and documented in the form of detailed ''process flow diagrams'' ''(see Fig. 1: [[Media:Thumb-itil-process-flow.jpg\|ITIL process flows]])''.

	The framework of process structure and interfaces for this task was set up within the previous project steps: Due to the prior definition of the project interfaces, it is already established upon which inputs a process may build, and which results it must deliver for successive processes. With this information clearly specified it becomes much easier to define a process flow in a simple, straightforward way.		The framework of process structure and interfaces for this task was set up within the previous project steps: Due to the prior definition of the project interfaces, it is already established upon which inputs a process may build, and which results it must deliver for successive processes. With this information clearly specified it becomes much easier to define a process flow in a simple, straightforward way.
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	==== Success Factors ====		==== Success Factors ====

	* ~~Being well prepared is essential at this point in order to avoid the risk of producing a large number of uncorrelated and oversized documents:~~ Process descriptions should give a clear idea of the required activities and their sequential order, but too many details should be avoided. Too much detail usually means that these documents are soon out of date, as they are too bulky to be an effective tool for the Process Owners.		* Process descriptions should give a clear idea of the required activities and their sequential order, but too many details should be avoided. Too much detail usually means that these documents are soon out of date, as they are too bulky to be an effective tool for the Process Owners.

	* It is recommended to confine further details into linked documents (e. g. guidelines and definitions of process outputs).		* It is recommended to confine further details into linked documents (e. g. guidelines and definitions of process outputs).
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	<p> </p>		<p> </p>

	==== <span style="color:#5d5d5d">Relevant Views of the ITIL Process Map V3</span>====		==== <span style="color:#5d5d5d">Relevant Views of the ITIL Process Map</span>====

	[[Image:~~Thumb-itil~~-~~checklist~~.jpg\|~~frame~~\|right\|alt=ITIL checklists\|ITIL checklists are used to enhance the ITIL process flows]]		<span style="color:#5d5d5d">Being well prepared is essential at this point in order to avoid the risk of producing a large number of uncorrelated and oversized documents.</span>
	<span style="color:#5d5d5d">The [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3] makes detailed process flows available for all ITIL processes ''(see ~~Figure~~ 1)''. These models fulfill the requirements of ITIL and ISO 20000.</span>
			<span style="color:#5d5d5d">This is why our method of "ITIL Implementation Using ITIL Process Templates" takes great care to set up a framework of process structure and interfaces during the initial project steps. Due to the prior definition of the project interfaces, it is already established upon which inputs a process may build, and which results it must deliver for successive processes.</span>

			<span style="color:#5d5d5d">With this information clearly specified it becomes much easier to define a process flow in a simple, straightforward way.</span>

			<p> </p>

			[[Image:Itil-templates.jpg\|thumb\|400px\|right\|alt=ITIL templates and checklists\|Figure 2: ITIL templates and checklists are used to enhance the ITIL process flows]]
			<span style="color:#5d5d5d">The [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map] makes detailed process flows available for all ITIL processes ''(see Fig. 1: [[Media:Thumb-itil-process-flow.jpg\|ITIL process flows]])''. These models fulfill the requirements of ITIL and ISO 20000.</span>

	<span style="color:#5d5d5d">Modifications will often be necessary to allow for special circumstances or preferences; these alterations are of course permitted, as long as the ITIL guiding ideas are followed.</span>		<span style="color:#5d5d5d">Modifications will often be necessary to allow for special circumstances or preferences; these alterations are of course permitted, as long as the ITIL guiding ideas are followed.</span>

	<span style="color:#5d5d5d">As an addition to the detailed ITIL process flows, checklists/ document templates ''(see ~~Figure~~ 2)'' are available within the ITIL Process Map, describing procedures or process outputs in detail where necessary. We make samples of our [[~~ITIL~~-~~Checklists~~\|ITIL ~~checklists/ document~~ templates]] available for you in this IT Process Wiki:		<span style="color:#5d5d5d">As an addition to the detailed ITIL process flows, checklists/ document templates ''(see Fig. 2)'' are available within the ITIL Process Map, describing procedures or process outputs in detail where necessary.</span>

			<span style="color:#5d5d5d">We make samples of our ITIL document templates and checklists ''(see Fig. 2: [[Media:Itil-templates.jpg\|ITIL templates]])'' available for you in this IT Process Wiki:</span>

	→ [[ITIL-Checklists#The most sought-after ITIL V3 Checklists\|~~"The most sought~~-~~after~~ ITIL ~~V3 Checklists"~~]].		→ [[ITIL-Checklists#ITIL 2011 Templates\|"The most sought-after ITIL 2011 templates"]].

			<p> </p>

			==== Resources ====
			* [1] [[ITIL-Checklists\|Detailed ITIL templates and checklists]] for defining ITIL process outputs and inputs
			* [2] More on [[ITIL Implementation with Process Templates\|ITIL implementation with process templates]]
			* [3] [https://en.it-processmaps.com/general/faq.html FAQ: ITIL reference processes]; IT Process Maps.
			* [4] Structure and contents of an ITIL process model: [https://demo.it-processmaps.com/visio_en/itil-process-map.html Video: Introduction - ITIL Process Map]; IT Process Maps.
			* [5] Business Process Model and Notation (BPMN) version 2.0 - Specification, as of January 2011: [http://www.omg.org/spec/BPMN/2.0/ www.omg.org/spec/BPMN/2.0] and [http://bpmnhandbook.com/01_specs/BPMN_20_spec.pdf BPMN_20_spec.pdf]

	<p> </p>		<p> </p>
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	'''Following Project Activity'''		'''Following Project Activity'''

	→ ITIL Implementation - Step 9: '''[[ITIL Implementation - ~~Implementation~~\|Selection and Implementation of Application Systems]]'''		→ ITIL Implementation - Step 9: '''[[ITIL Implementation - Application Systems\|Selection and Implementation of Application Systems]]'''

	<p> </p>		<p> </p>

			<html><a rel="author" href="https://plus.google.com/113316270668629760475"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Andrea Kempter \| Profile on Google+" alt="Author: Andrea Kempter, IT Process Maps GbR" /></a></html>

	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL V3]][[Category:ITIL implementation]]		[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL implementation]]
	<!-- --- -->		<!-- --- -->

Andrea at 16:41, 16 September 2011

2011-09-16T16:41:39Z

← Older revision		Revision as of 18:41, 16 September 2011
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			<p> </p>

			Determining the sequences of single activities within each process is bound to be relatively labor-intensive. This makes it very important to concentrate on the areas which really matter.

			<p> </p>

			==== Objective of this Project Step ====

			[[Image:Thumb-itil-process-flow.jpg\|frame\|right\|alt=ITIL process design\|Figure 1: Detailed Process Descriptions (ITIL process flows)]]
			* Detailed definition of the individual activities within the ITIL processes ("ITIL process flows")
			* Definition of guidelines/ checklists to support process execution
			* Detailed definition of the process outputs

			<p> </p>

	==== Description ====		==== Description ====

	~~Determining the sequences of single activities within each process is bound to be relatively labour-intensive. This makes it very important to concentrate on the areas which really matter.~~		The detailed activities within the individual processes must be discussed with all relevant parties, in order to include into the design as much experience and knowledge as possible. The [[Roles within ITIL V3#Process Owner\|Process Owner]] is responsible for this task.

	The detailed activities within the individual processes must be discussed with all relevant parties, in order to include into the design as much experience and knowledge as possible. The Process Owner is responsible for this task.

	As a result, a consensus must be reached and documented in the form of detailed process flow diagrams.		As a result, a consensus must be reached and documented in the form of detailed ''process flow diagrams''.

	The framework of process structure and interfaces for this task was set up within the previous project steps: Due to the prior definition of the project interfaces, it is already established upon which inputs a process may build, and which results it must deliver for successive processes. With this information clearly specified it becomes much easier to define a process flow in a simple, straightforward way.		The framework of process structure and interfaces for this task was set up within the previous project steps: Due to the prior definition of the project interfaces, it is already established upon which inputs a process may build, and which results it must deliver for successive processes. With this information clearly specified it becomes much easier to define a process flow in a simple, straightforward way.
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	Additional information to facilitate the process execution, describing procedures or deliverables in detail, can be added in the form of linked [[ITIL-Checklists\|checklists/ document templates]]. For example there could be a couple of extra pages describing what sort of information is to be collected during the initial registration of an Incident.		Additional information to facilitate the process execution, describing procedures or deliverables in detail, can be added in the form of linked [[ITIL-Checklists\|checklists/ document templates]]. For example there could be a couple of extra pages describing what sort of information is to be collected during the initial registration of an Incident.

	~~==== Objective of this Project Step ====~~		<p> </p>

	~~[[Image:Thumb-itil-process-flow.jpg\|frame\|right\|Detailed Process Descriptions (ITIL process flows)]]~~
	* Detailed definition of the individual activities within the ITIL processes
	* Definition of guidelines/ ~~checklists to support process execution~~
	* Detailed definition of the process outputs

	==== Prerequisites ====		==== Prerequisites ====
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	* [[ITIL Implementation - Process Interfaces\|Interfaces of the ITIL processes]] to be introduced		* [[ITIL Implementation - Process Interfaces\|Interfaces of the ITIL processes]] to be introduced
	* [[ITIL Key Performance Indicators\|Measures (KPIs) for the ITIL processes]] to be introduced		* [[ITIL Key Performance Indicators\|Measures (KPIs) for the ITIL processes]] to be introduced

			<p> </p>

	==== Results/ Deliverables ====		==== Results/ Deliverables ====

	* Detailed process descriptions in the form of ~~Event-Driven Process~~ Chains ~~(EPCs)~~		* Detailed process descriptions in the form of Activity Chains
	* [[ITIL-Checklists\|Guidelines/ checklists]]		* [[ITIL-Checklists\|Guidelines/ checklists]]
	* Definitions of the process outputs		* Definitions of the process outputs

			<p> </p>

	==== Success Factors ====		==== Success Factors ====

	* Being well prepared is essential at this point in order to avoid the risk of producing a large number of uncorrelated and oversized documents: Process descriptions should give a clear idea of the required activities and their sequential order, but too many details should be avoided. Too much detail usually means that these documents are soon out of date, as they are too bulky to be an effective tool for the Process Owners.		* Being well prepared is essential at this point in order to avoid the risk of producing a large number of uncorrelated and oversized documents: Process descriptions should give a clear idea of the required activities and their sequential order, but too many details should be avoided. Too much detail usually means that these documents are soon out of date, as they are too bulky to be an effective tool for the Process Owners.

	* It is recommended to confine further details into linked documents (e. g. guidelines and definitions of process outputs).		* It is recommended to confine further details into linked documents (e. g. guidelines and definitions of process outputs).

	* It is decisive for a successful process implementation to include all the relevant parties in this phase of the project, in order to make use of their wide range of experiences from daily business, and to ensure that the redesigned processes will be accepted and adhered to.		* It is decisive for a successful process implementation to include all the relevant parties in this phase of the project, in order to make use of their wide range of experiences from daily business, and to ensure that the redesigned processes will be accepted and adhered to.

			<p> </p>

	==== <span style="color:#5d5d5d">Relevant Views of the ITIL Process Map V3</span>====		==== <span style="color:#5d5d5d">Relevant Views of the ITIL Process Map V3</span>====

	[[Image:Thumb-itil-checklist.jpg\|frame\|right\|ITIL checklists are used to enhance the ITIL process flows]]		[[Image:Thumb-itil-checklist.jpg\|frame\|right\|alt=ITIL checklists\|ITIL checklists are used to enhance the ITIL process flows]]
	<span style="color:#5d5d5d">The [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3] makes detailed process flows available for all ITIL processes (see Figure). These models fulfill the requirements of ITIL and ISO 20000.</span>		<span style="color:#5d5d5d">The [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3] makes detailed process flows available for all ITIL processes ''(see Figure 1)''. These models fulfill the requirements of ITIL and ISO 20000.</span>

	<span style="color:#5d5d5d">Modifications will often be necessary to allow for special circumstances or preferences; these alterations are of course permitted, as long as the ITIL guiding ideas are followed.</span>		<span style="color:#5d5d5d">Modifications will often be necessary to allow for special circumstances or preferences; these alterations are of course permitted, as long as the ITIL guiding ideas are followed.</span>

	<span style="color:#5d5d5d">As an addition to the detailed ITIL process flows, checklists/ document templates are available within the ITIL Process Map, describing procedures or process outputs in detail where necessary. We make samples of our checklists/ document templates available for you in this IT Process Wiki:		<span style="color:#5d5d5d">As an addition to the detailed ITIL process flows, checklists/ document templates ''(see Figure 2)'' are available within the ITIL Process Map, describing procedures or process outputs in detail where necessary. We make samples of our [[ITIL-Checklists\|ITIL checklists/ document templates]] available for you in this IT Process Wiki:

	~~See~~ [[ITIL-Checklists#The most sought-after ITIL V3 Checklists\|"The most sought-after ITIL V3 Checklists"]].		→ [[ITIL-Checklists#The most sought-after ITIL V3 Checklists\|"The most sought-after ITIL V3 Checklists"]].

			<p> </p>

	'''Following Project Activity'''		'''Following Project Activity'''
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	→ ITIL Implementation - Step 9: '''[[ITIL Implementation - Implementation\|Selection and Implementation of Application Systems]]'''		→ ITIL Implementation - Step 9: '''[[ITIL Implementation - Implementation\|Selection and Implementation of Application Systems]]'''

			<p> </p>

	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL V3]][[Category:ITIL implementation]]		[[Category:ITIL V3]][[Category:ITIL implementation]]
	<!-- --- -->		<!-- --- -->

Andrea at 18:30, 26 July 2011

2011-07-26T18:30:05Z

← Older revision		Revision as of 20:30, 26 July 2011
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			<seo metakeywords="itil process design, itil process flow" metadescription="ITIL Process Design - Designing ITIL Processes ... a consensus must be reached and documented in the form of detailed process flow diagrams." />
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			Image:ITIL-Wiki-de-es.jpg\|DE - ES - ITIL Process Design - Designing the ITIL Processes\|100px
			rect 0 0 50 30 [https://wiki.de.it-processmaps.com/index.php/ITIL-Implementierung_-_Prozess-Design diese Seite auf Deutsch]
			rect 50 0 100 30 [https://wiki.es.it-processmaps.com/index.php/Implementaci%C3%B3n_de_ITIL_-_Dise%C3%B1ando_los_procesos esta página en español]
			desc none
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			<br style="clear:both;"/>

	{\|		{\|
	~~! align="right" width="80%"~~\|		\|-
	! style="~~background~~:~~#DDDDDD~~;~~" align="right" width="20%~~"\| ~~[https~~://~~wiki.de.it-processmaps.com/index.php/ITIL-Implementierung_-_Prozess-Design diese Seite auf Deutsch]~~		\| style="border-bottom:1px solid grey;" \|<big><strong> Step 8: Designing the ITIL Processes in Detail </strong></big>
	\|}		\|}

	~~'''''Step 8: Design the Processes in Detail'''''~~
			==== Description ====

	Determining the sequences of single activities within each process is bound to be relatively labour-intensive. This makes it very important to concentrate on the areas which really matter.		Determining the sequences of single activities within each process is bound to be relatively labour-intensive. This makes it very important to concentrate on the areas which really matter.
	~~Being well prepared is essential at this point~~ in order to ~~avoid~~ the ~~risk of producing a large number of uncorrelated~~ and ~~oversized documents~~. ~~With~~ this ~~in mind~~, ~~it is necessary to take great care to prepare~~ a ~~solid~~ framework ~~during~~ the previous project steps, ~~consisting of~~ a process ~~structure~~, process ~~interfaces~~, ~~and~~ a ~~set~~ of ~~quality criteria~~.
			The detailed activities within the individual processes must be discussed with all relevant parties, in order to include into the design as much experience and knowledge as possible. The Process Owner is responsible for this task.

			As a result, a consensus must be reached and documented in the form of detailed process flow diagrams.

			The framework of process structure and interfaces for this task was set up within the previous project steps: Due to the prior definition of the project interfaces, it is already established upon which inputs a process may build, and which results it must deliver for successive processes. With this information clearly specified it becomes much easier to define a process flow in a simple, straightforward way.

			Additional information to facilitate the process execution, describing procedures or deliverables in detail, can be added in the form of linked [[ITIL-Checklists\|checklists/ document templates]]. For example there could be a couple of extra pages describing what sort of information is to be collected during the initial registration of an Incident.

	==== Objective of this Project Step ====		==== Objective of this Project Step ====

			[[Image:Thumb-itil-process-flow.jpg\|frame\|right\|Detailed Process Descriptions (ITIL process flows)]]
	* Detailed definition of the individual activities within the ITIL processes		* Detailed definition of the individual activities within the ITIL processes
	* Definition of guidelines/ checklists to support process execution		* Definition of guidelines/ checklists to support process execution
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	==== Prerequisites ====		==== Prerequisites ====

	* Structure of the Service Management processes to be introduced		* [[ITIL Implementation - Process Structure\|Structure of the Service Management processes]] to be introduced
	* Process overviews (process breakdown)		* [[ITIL Processes\|Process overviews]] (process breakdown)
	* Interfaces of the ITIL processes to be introduced		* [[ITIL Implementation - Process Interfaces\|Interfaces of the ITIL processes]] to be introduced
	* ~~Measurements~~ (KPIs) for the processes to be introduced		* [[ITIL Key Performance Indicators\|Measures (KPIs) for the ITIL processes]] to be introduced

	==== Results/ Deliverables ====		==== Results/ Deliverables ====

	* Detailed process descriptions in the form of Event-Driven Process Chains (EPCs)		* Detailed process descriptions in the form of Event-Driven Process Chains (EPCs)
	* Guidelines/ checklists		* [[ITIL-Checklists\|Guidelines/ checklists]]
	* Definitions of the process outputs		* Definitions of the process outputs

	==== ~~Description~~ ====		==== Success Factors ====

			* Being well prepared is essential at this point in order to avoid the risk of producing a large number of uncorrelated and oversized documents: Process descriptions should give a clear idea of the required activities and their sequential order, but too many details should be avoided. Too much detail usually means that these documents are soon out of date, as they are too bulky to be an effective tool for the Process Owners.
			* It is recommended to confine further details into linked documents (e. g. guidelines and definitions of process outputs).
			* It is decisive for a successful process implementation to include all the relevant parties in this phase of the project, in order to make use of their wide range of experiences from daily business, and to ensure that the redesigned processes will be accepted and adhered to.


			==== <span style="color:#5d5d5d">Relevant Views of the ITIL Process Map V3</span>====

			[[Image:Thumb-itil-checklist.jpg\|frame\|right\|ITIL checklists are used to enhance the ITIL process flows]]
			<span style="color:#5d5d5d">The [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3] makes detailed process flows available for all ITIL processes (see Figure). These models fulfill the requirements of ITIL and ISO 20000.</span>

			<span style="color:#5d5d5d">Modifications will often be necessary to allow for special circumstances or preferences; these alterations are of course permitted, as long as the ITIL guiding ideas are followed.</span>

			<span style="color:#5d5d5d">As an addition to the detailed ITIL process flows, checklists/ document templates are available within the ITIL Process Map, describing procedures or process outputs in detail where necessary. We make samples of our checklists/ document templates available for you in this IT Process Wiki:

	[[~~Image:Thumb_example_epc.jpg~~\|~~frame\|right\|[https://wiki.en.it~~-~~processmaps.com/images/pdf/example_epc.pdf Detailed Process Descriptions in the Form of Process Chains (EPCs)~~]]]		See [[ITIL-Checklists#The most sought-after ITIL V3 Checklists\|"The most sought-after ITIL V3 Checklists"]].
	The detailed activities within the individual processes are discussed with all relevant parties, in order to include into the design as much experience and knowledge as possible. The Process Owner is responsible for this task.

	~~As a result, a consensus must be reached and documented in the form of an EPC.~~
	The framework for this task was set up within the previous project steps: Due to the prior definition of the project interfaces, it is already established upon which inputs a process may build, and which results it must deliver for successive processes.

	Additional information to facilitate the process execution, describing procedures or deliverables in detail, can be added in the form of linked documents. For example there could be a couple of extra pages describing what sort of information is to be collected during the initial registration of an Incident.		'''Following Project Activity'''

	~~==== Success Factors ====~~		→ ITIL Implementation - Step 9: '''[[ITIL Implementation - Implementation\|Selection and Implementation of Application Systems]]'''

	* Process descriptions should give a clear idea of the required activities and their sequential order, but too many details should be avoided. Too much detail usually means that these documents are soon out of date, as they are too bulky to be an effective tool for the Process Owners.
	* It is recommended to confine further details into linked documents (e. g. guidelines and definitions of process outputs).
	* It is decisive for a successful process implementation to include all the relevant parties in this phase of the project, in order to make use of their wide range of experiences from daily business, and to ensure that the redesigned processes will be accepted and adhered to.


	~~==== Following Process Activity ====~~		<!-- This page is assigned to the following categories: -->
	~~''Step 9~~:~~'' '''''~~[[ITIL ~~Implementation - Implementation\|Implement Processes and Systems~~]]~~'''''~~		[[Category:ITIL V3]][[Category:ITIL implementation]]
			<!-- --- -->