ITIL Implementation - ITIL Assessment - Revision history

Andrea at 13:21, 5 April 2022

2022-04-05T13:21:26Z

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	==Resources==		==Resources==
	*[1] [[ITIL Processes\|ITIL processes - ITIL process descriptions]]		*[1] [[ITIL Processes\|ITIL processes - ITIL process descriptions]]
	*[2] AXELOS: ~~[https://www.axelos.com/best-practice-solutions/itil/itil-maturity-model~~ The ITIL Maturity model and self-assessment service].		*[2] AXELOS: The ITIL Maturity model and self-assessment service
	*[3] ITIL Self Assessment Catalogue		*[3] ITIL Self Assessment Catalogue

Andrea at 16:57, 29 March 2019

2019-03-29T16:57:39Z

← Older revision		Revision as of 18:57, 29 March 2019
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	An analysis of the current ~~situation~~ should precede any process reorganization; this will make it possible to decide which current processes may be left unchanged and where, on the other hand, there is an especially urgent need for action.		An analysis of the current processes should precede any process reorganization; this will make it possible to decide which current processes may be left unchanged and where, on the other hand, there is an especially urgent need for action.
	~~<p> </p>~~

	===<span id="Objective of this Project Step">Objectives</span>===		===<span id="Objective of this Project Step">Objectives</span>===
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	__TOC__		__TOC__
			<br style="clear:both;"/>

	~~<br style="clear:both;"/>~~
	==Description==		==Description==

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	There are also a number of publications available for self-assessment, especially against ITIL and ISO/IEC 20000.		There are also a number of publications available for self-assessment, especially against ITIL and ISO/IEC 20000.
	~~<p> </p>~~

	==Prerequisites==		==Prerequisites==
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	* ITIL reference process model / The [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map]		* ITIL reference process model / The [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map]
	*ITIL v2 Self Assessment Catalogue (previously available free of charge on the itSMF web site; it can still be found on the internet by searching for 'Self Assessment (ITIL V2)')		*ITIL v2 Self Assessment Catalogue (previously available free of charge on the itSMF web site; it can still be found on the internet by searching for 'Self Assessment (ITIL V2)')

	<br style="clear:both;"/>		<br style="clear:both;"/>

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	* List of weaknesses and opportunities to be addressed by the introduction of ITIL-aligned processes.		* List of weaknesses and opportunities to be addressed by the introduction of ITIL-aligned processes.

	~~<p> </p>~~

	==Success factors==		==Success factors==

	* Staff from various levels of the service provider organization, including top management, should take part in the assessment, to ensure that strategic as well as operational viewpoints are considered.		* Staff from various levels of the service provider organization, including top management, should take part in the assessment, to ensure that strategic as well as operational viewpoints are considered.

	~~<p> </p>~~

	==Resources==		==Resources==
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	*[2] AXELOS: [https://www.axelos.com/best-practice-solutions/itil/itil-maturity-model The ITIL Maturity model and self-assessment service].		*[2] AXELOS: [https://www.axelos.com/best-practice-solutions/itil/itil-maturity-model The ITIL Maturity model and self-assessment service].
	*[3] ITIL Self Assessment Catalogue		*[3] ITIL Self Assessment Catalogue
	~~<p> </p>~~

	==Following project activity==		==Following project activity==

	→ ITIL Implementation - step 5: '''[[ITIL Implementation - Process Structure\|Definition of the to-be process structure]]'''		→ ITIL Implementation - step 5: '''[[ITIL Implementation - Process Structure\|Definition of the to-be process structure]]'''

	~~<p> </p>~~

	==Notes==		==Notes==

	<html>By:  Andrea Kempter <a rel="author" href="https://~~plus~~.~~google~~.com/~~113316270668629760475~~/~~about~~"><img style="margin:0px 0px 0px 0px;" src="~~/skins/Vector~~/images~~/itpm~~/bookmarking/~~gplus~~.png" width="16" height="16" title="By: Andrea Kempter \| Profile on ~~Google+~~" alt="Author: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.		<html>By:  Andrea Kempter <a rel="author" href="https://www.linkedin.com/in/andreakempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Andrea Kempter \| Profile on LinkedIn" alt="Author: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.

	<p> </p>		<p> </p>
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	<link itemprop="author" href="https://~~plus~~.~~google~~.com/~~113316270668629760475~~/~~about~~" />		<link itemprop="author" href="https://www.linkedin.com/in/andreakempter" />
	<meta itemprop="author" content="Andrea Kempter" />		<meta itemprop="author" content="Andrea Kempter" />
	<meta itemprop="creator copyrightHolder publisher" content="IT Process Maps" />		<meta itemprop="creator copyrightHolder publisher" content="IT Process Maps" />

Andrea at 15:02, 29 November 2018

2018-11-29T15:02:22Z

Show changes

Andrea at 08:42, 28 April 2017

2017-04-28T08:42:51Z

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Andrea at 17:25, 4 February 2016

2016-02-04T17:25:24Z

← Older revision		Revision as of 19:25, 4 February 2016
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	Instead, we recommend evaluating the current processes using a set of objective criteria, thereby identifying weaknesses and opportunities without a very time-consuming effort for process documentation. An [[ITIL Implementation - ITIL Assessment\|ITIL Self Assessment]] is ideal for this task.		Instead, we recommend evaluating the current processes using a set of objective criteria, thereby identifying weaknesses and opportunities without a very time-consuming effort for process documentation. An [[ITIL Implementation - ITIL Assessment\|ITIL Self Assessment]] is ideal for this task.
	[[image:thumb_ITIL_assessment.jpg\|~~frame~~\|right\|alt=ITIL Self Assessment\|ITIL Self Assessment Catalogue]]		[[image:thumb_ITIL_assessment.jpg\|thumb\|399px\|right\|alt=ITIL Self Assessment\|link=https://wiki.en.it-processmaps.com/index.php/File:Thumb_ITIL_assessment.jpg\|ITIL Self Assessment Catalogue]]

	This form of ITIL assessment is by all means also recommendable if ITIL is to be introduced for the first time. As ITIL has grown out of practical experience, there will almost certainly be areas in which ITIL principles are being observed already today – indications that some of the current processes should continue to be used in the future.		This form of ITIL assessment is by all means also recommendable if ITIL is to be introduced for the first time. As ITIL has grown out of practical experience, there will almost certainly be areas in which ITIL principles are being observed already today – indications that some of the current processes should continue to be used in the future.

Andrea at 11:40, 17 September 2014

2014-09-17T11:40:15Z

← Older revision		Revision as of 13:40, 17 September 2014
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	<~~seo metakeywords~~="itil assessment, itil self assessment, itil principles, itil assessment questionnaire" ~~metadescription~~="The ITIL self assessment is also recommendable if ITIL is to be introduced for the first time. ..." />		<itpmch><title>ITIL Implementation - ITIL Assessment \| IT Process Wiki</title>
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			<meta name="description" content="The ITIL self assessment is also recommendable if ITIL is to be introduced for the first time. ..." />
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	\| style="border-bottom:1px solid grey;" \|<big><strong> Step 4: Analysis of As-Is Processes: ITIL Assessment / ITIL Self Assessment </strong></big>		\|style="border-bottom:1px solid grey;"\|<big><strong>Step 4: Analysis of As-Is Processes: ITIL Assessment / ITIL Self Assessment</strong></big>
	\|}		\|}

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	<p> </p>		<p> </p>

	==== Objective of this Project Step ====		===<span id="Objective of this Project Step">Objectives</span>===

	* Determination of weaknesses and opportunities within current processes		* Determination of weaknesses and opportunities within current processes
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	<p> </p>		<p> </p>

	==== Description ====		==Description==

	Often, the as-is analysis takes the form of painstakingly documenting current processes in great detail.		Often, the as-is analysis takes the form of painstakingly documenting current processes in great detail.
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	The subsequent evaluation highlights		The subsequent evaluation highlights

	* Maturity levels achieved within the individual ITIL disciplines		*Maturity levels achieved within the individual ITIL disciplines
	* Deviations in the judgment of process quality by individual interview partners		*Deviations in the judgment of process quality by individual interview partners
	* Identified weaknesses in the current processes and their underlying causes, as well as opportunities		*Identified weaknesses in the current processes and their underlying causes, as well as opportunities

	<p> </p>		<p> </p>

	==== Prerequisites ====		==Prerequisites==

	* ~~[http://www.itsmfi.org/content/self-assessment-itil-~~v2 ~~ITIL~~ Self Assessment Catalogue] (~~currently~~ available free of charge on the itSMF web site)		*ITIL v2 Self Assessment Catalogue (previously available free of charge on the itSMF web site; it can still be found on the internet by searching for 'Self Assessment (ITIL V2)')

	<p> </p>		<p> </p>

	==== Results/ Deliverables ====		==Results/ Deliverables==

	* Rating of the IT organization within the individual ITIL disciplines		*Rating of the IT organization within the individual ITIL disciplines
	* List of weaknesses and opportunities with respect to the ITIL principles (these are to be eliminated during the ITIL project)		*List of weaknesses and opportunities with respect to the ITIL principles (these are to be eliminated during the ITIL project)

	<p> </p>		<p> </p>

	==== Success Factors ====		==Success Factors==

	* The analysis should cover all the main areas of the IT organization; for this purpose it is a necessity that the majority of IT Management staff as well as a representative selection of functional employees participate in the survey.		*The analysis should cover all the main areas of the IT organization; for this purpose it is a necessity that the majority of IT Management staff as well as a representative selection of functional employees participate in the survey.
	* The interviewer should already be familiar with the ITIL principles, in order to be in a position to answer the interview partners' questions.		*The interviewer should already be familiar with the ITIL principles, in order to be in a position to answer the interview partners' questions.

	<p> </p>		<p> </p>

	==== Resources ====		==Resources==

	[1] itSMF® International: [http://www.itsmfi.org/content/self-assessment-itil-v2 ITIL Self Assessment Catalogue]		* [1] itSMF® International: [http://www.itsmfi.org/content/self-assessment-itil-v2 ITIL Self Assessment Catalogue]

	<p> </p>		<p> </p>

	~~'''~~Following Project Activity~~''':~~		==Following Project Activity==

	→ ITIL Implementation - Step 5: '''[[ITIL Implementation - Process Structure\|Definition of the To-Be Process Structure]]'''		→ ITIL Implementation - Step 5: '''[[ITIL Implementation - Process Structure\|Definition of the To-Be Process Structure]]'''
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	<p> </p>		<p> </p>

	<html><a rel="author" href="https://plus.google.com/113316270668629760475"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Andrea Kempter \| Profile on Google+" alt="Author: Andrea Kempter, IT Process Maps GbR" /></a></html>		==[ Infobox ]==

			<html><table class="wikitable">
			<tr>
			<td>Link to this page:</td>
			<td><a itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Implementation_-_ITIL_Assessment">https://wiki.en.it-processmaps.com/index.php/ITIL_Implementation_-_ITIL_Assessment</a></td>
			</tr>
			<tr>
			<td>Languages:</td>
			<td><span itemprop="inLanguage" content="en">English</span> \| <span><a itemprop="citation" class="external text" href="https://wiki.de.it-processmaps.com/index.php/ITIL-Implementierung_-_ITIL-Assessment">Deutsch</a></span> \| <span><a itemprop="citation" class="external text" href="https://wiki.es.it-processmaps.com/index.php/Implementaci%C3%B3n_de_ITIL_-_Evaluaci%C3%B3n_de_ITIL">español</a></span></td>
			</tr>
			<tr>
			<td>Image:</td>
			<td style="vertical-align:top"><a itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/9/98/Thumb_ITIL_assessment.jpg" title="ITIL Self Assessment Catalogue">ITIL Self Assessment Catalogue (.JPG)</a></td>
			</tr>
			<tr>
			<td>Author:</td>
			<td><span itemprop="author">Andrea Kempter</span>, <span itemprop="creator copyrightHolder publisher">IT Process Maps</span>    <a rel="author" href="https://plus.google.com/113316270668629760475"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Andrea Kempter \| Profile on Google+" alt="Author: Andrea Kempter, IT Process Maps GbR" /></a></td>
			</tr>
			</table></html>

	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL implementation]]		[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL implementation]]
	<!-- --- -->		<!-- --- -->

Andrea: /* Resources */

2013-06-28T14:51:41Z

Resources

← Older revision		Revision as of 16:51, 28 June 2013
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	<seo metakeywords="itil assessment, itil self assessment, itil principles, itil assessment questionnaire" metadescription="~~Analysis of As-Is Processes -~~ ITIL ~~Assessment: This form of~~ self-assessment is ~~by all means~~ also recommendable if ITIL is to be introduced for the first time." />		<seo metakeywords="itil assessment, itil self assessment, itil principles, itil assessment questionnaire" metadescription="The ITIL self assessment is also recommendable if ITIL is to be introduced for the first time. ..." />
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	~~<p> </p>~~

	{\|		{\|
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	\| style="border-bottom:1px solid grey;" \|<big><strong> Step 4: Analysis of As-Is Processes: ITIL Assessment / ITIL Self Assessment </strong></big>		\| style="border-bottom:1px solid grey;" \|<big><strong> Step 4: Analysis of As-Is Processes: ITIL Assessment / ITIL Self Assessment </strong></big>
	\|}		\|}

			<p> </p>

			An analysis of the current situation should precede any process reorganization; this will make it possible to decide which current processes may be left unchanged and where, on the other hand, there is an especially urgent need for action.

	<p> </p>		<p> </p>
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	==== Description ====		==== Description ====

	An analysis of the current situation should precede any process reorganization; this will make it possible to decide which current processes may be left unchanged and where, on the other hand, there is an especially urgent need for action.

	Often, the as-is analysis takes the form of painstakingly documenting current processes in great detail.		Often, the as-is analysis takes the form of painstakingly documenting current processes in great detail.
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	* The analysis should cover all the main areas of the IT organization; for this purpose it is a necessity that the majority of IT Management staff as well as a representative selection of functional employees participate in the survey.		* The analysis should cover all the main areas of the IT organization; for this purpose it is a necessity that the majority of IT Management staff as well as a representative selection of functional employees participate in the survey.
	* The interviewer should already be familiar with the ITIL principles, in order to be in a position to answer the interview partners' questions.		* The interviewer should already be familiar with the ITIL principles, in order to be in a position to answer the interview partners' questions.

			<p> </p>

			==== Resources ====

			[1] itSMF® International: [http://www.itsmfi.org/content/self-assessment-itil-v2 ITIL Self Assessment Catalogue]

	<p> </p>		<p> </p>
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	<p> </p>		<p> </p>

			<html><a rel="author" href="https://plus.google.com/113316270668629760475"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Andrea Kempter \| Profile on Google+" alt="Author: Andrea Kempter, IT Process Maps GbR" /></a></html>

	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL V3]][[Category:ITIL implementation]]		[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL implementation]]
	<!-- --- -->		<!-- --- -->

Andrea at 15:26, 16 September 2011

2011-09-16T15:26:20Z

← Older revision		Revision as of 17:26, 16 September 2011
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	{\|		{\|
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			<p> </p>

			==== Objective of this Project Step ====

			* Determination of weaknesses and opportunities within current processes

			<p> </p>

	==== Description ====		==== Description ====
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	Instead, we recommend evaluating the current processes using a set of objective criteria, thereby identifying weaknesses and opportunities without a very time-consuming effort for process documentation. An [[ITIL Implementation - ITIL Assessment\|ITIL Self Assessment]] is ideal for this task.		Instead, we recommend evaluating the current processes using a set of objective criteria, thereby identifying weaknesses and opportunities without a very time-consuming effort for process documentation. An [[ITIL Implementation - ITIL Assessment\|ITIL Self Assessment]] is ideal for this task.
	[[image:thumb_ITIL_assessment.jpg\|frame\|right\|ITIL Self Assessment Catalogue]]		[[image:thumb_ITIL_assessment.jpg\|frame\|right\|alt=ITIL Self Assessment\|ITIL Self Assessment Catalogue]]

	This form of assessment is by all means also recommendable if ITIL is to be introduced for the first time. As ITIL has grown out of practical experience, there will almost certainly be areas in which ITIL principles are being observed already today – indications that some of the current processes should continue to be used in the future.		This form of ITIL assessment is by all means also recommendable if ITIL is to be introduced for the first time. As ITIL has grown out of practical experience, there will almost certainly be areas in which ITIL principles are being observed already today – indications that some of the current processes should continue to be used in the future.

	Members of IT management as well as employees from the functional level should be chosen as interview partners for the assessment. The interviewer guides the respondents through the questionnaire, helping with explanations of the background behind specific questions if required.		Members of IT management as well as employees from the functional level should be chosen as interview partners for the assessment. The interviewer guides the respondents through the questionnaire, helping with explanations of the background behind specific questions if required.
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	* Identified weaknesses in the current processes and their underlying causes, as well as opportunities		* Identified weaknesses in the current processes and their underlying causes, as well as opportunities

	~~==== Objective of this Project Step ====~~		<p> </p>

	* Determination of weaknesses and opportunities within current processes

	==== Prerequisites ====		==== Prerequisites ====

	* [http://www.itsmfi.org/content/self-assessment-itil-v2 ITIL Self Assessment Catalogue] (currently available free of charge on the itSMF web site)		* [http://www.itsmfi.org/content/self-assessment-itil-v2 ITIL Self Assessment Catalogue] (currently available free of charge on the itSMF web site)

			<p> </p>

	==== Results/ Deliverables ====		==== Results/ Deliverables ====

	* Rating of the IT ~~organisation~~ within the individual ITIL disciplines		* Rating of the IT organization within the individual ITIL disciplines
	* List of weaknesses and opportunities with respect to the ITIL principles (these are to be eliminated during the ITIL project)		* List of weaknesses and opportunities with respect to the ITIL principles (these are to be eliminated during the ITIL project)

			<p> </p>

	==== Success Factors ====		==== Success Factors ====
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	* The interviewer should already be familiar with the ITIL principles, in order to be in a position to answer the interview partners' questions.		* The interviewer should already be familiar with the ITIL principles, in order to be in a position to answer the interview partners' questions.

			<p> </p>

	'''Following Project Activity''':		'''Following Project Activity''':
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	→ ITIL Implementation - Step 5: '''[[ITIL Implementation - Process Structure\|Definition of the To-Be Process Structure]]'''		→ ITIL Implementation - Step 5: '''[[ITIL Implementation - Process Structure\|Definition of the To-Be Process Structure]]'''

			<p> </p>

	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL V3]][[Category:ITIL implementation]]		[[Category:ITIL V3]][[Category:ITIL implementation]]
	<!-- --- -->		<!-- --- -->

Andrea at 18:29, 26 July 2011

2011-07-26T18:29:05Z

← Older revision		Revision as of 20:29, 26 July 2011
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			<seo metakeywords="itil assessment, itil self assessment, itil principles, itil assessment questionnaire" metadescription="Analysis of As-Is Processes - ITIL Assessment: This form of self-assessment is by all means also recommendable if ITIL is to be introduced for the first time." />
			<imagemap>
			Image:ITIL-Wiki-de-es.jpg\|DE - ES - ITIL Assessment - ITIL Self Assessment\|100px
			rect 0 0 50 30 [https://wiki.de.it-processmaps.com/index.php/ITIL-Implementierung_-_ITIL-Assessment diese Seite auf Deutsch]
			rect 50 0 100 30 [https://wiki.es.it-processmaps.com/index.php/Implementaci%C3%B3n_de_ITIL_-_Evaluaci%C3%B3n_de_ITIL esta página en español]
			desc none
			</imagemap>
			<br style="clear:both;"/>

	{\|		{\|
	~~! align="right" width="80%"~~\|		\|-
	! style="~~background~~:~~#DDDDDD~~;~~" align="right" width="20%~~"\| ~~[https~~:~~//wiki.de.it~~-~~processmaps.com/index.php~~/ITIL~~-Implementierung_-_ITIL-~~Assessment ~~diese Seite auf Deutsch]~~		\| style="border-bottom:1px solid grey;" \|<big><strong> Step 4: Analysis of As-Is Processes: ITIL Assessment / ITIL Self Assessment </strong></big>
	\|}		\|}

	~~'''''Step 4: Analysis of As-Is Processes: ITIL Assessment'''''~~

	An analysis of the current situation should precede any process ~~reorganisation~~; this will make it possible to decide which current processes may be left unchanged and where, on the other hand, there is an especially urgent need for action.		==== Description ====

			An analysis of the current situation should precede any process reorganization; this will make it possible to decide which current processes may be left unchanged and where, on the other hand, there is an especially urgent need for action.

	Often, the as-is analysis takes the form of painstakingly documenting current processes in great detail.		Often, the as-is analysis takes the form of painstakingly documenting current processes in great detail.

	~~This~~ effort does not usually justify the means, as an as-is survey is focusing on the past. ~~However, a~~ fixation upon the current, often outdated ~~procedures~~ tends to obstruct one's sight when redesigning processes in a simpler, more effective way.		We have experienced that this effort does not usually justify the means, as an as-is survey is focusing on the past. A fixation upon the current, often outdated working practices tends to obstruct one's sight when redesigning processes in a simpler, more effective way.
	Instead, ~~it is recommended to evaluate~~ the current processes using a set of objective criteria, thereby identifying weaknesses and opportunities without a very time-consuming effort for process documentation. ~~The method of~~ ITIL Self Assessment is ideal for this task.
			Instead, we recommend evaluating the current processes using a set of objective criteria, thereby identifying weaknesses and opportunities without a very time-consuming effort for process documentation. An [[ITIL Implementation - ITIL Assessment\|ITIL Self Assessment]] is ideal for this task.
			[[image:thumb_ITIL_assessment.jpg\|frame\|right\|ITIL Self Assessment Catalogue]]

			This form of assessment is by all means also recommendable if ITIL is to be introduced for the first time. As ITIL has grown out of practical experience, there will almost certainly be areas in which ITIL principles are being observed already today – indications that some of the current processes should continue to be used in the future.

			Members of IT management as well as employees from the functional level should be chosen as interview partners for the assessment. The interviewer guides the respondents through the questionnaire, helping with explanations of the background behind specific questions if required.

			The subsequent evaluation highlights

			* Maturity levels achieved within the individual ITIL disciplines
			* Deviations in the judgment of process quality by individual interview partners
			* Identified weaknesses in the current processes and their underlying causes, as well as opportunities

	==== Objective of this Project Step ====		==== Objective of this Project Step ====
Line 20:		Line 41:
	==== Prerequisites ====		==== Prerequisites ====

	* [http://www.~~itsmf~~.~~com~~/~~bestpractice~~/~~selfassessment.asp~~ ITIL Self Assessment Catalogue]		* [http://www.itsmfi.org/content/self-assessment-itil-v2 ITIL Self Assessment Catalogue] (currently available free of charge on the itSMF web site)
	:(the ~~catalogue for self assessment is on offer from~~ itSMF ~~on the Internet~~)

	~~[[image:thumb_ITIL_assessment.jpg\|frame\|left\|ITIL Self Assessment Catalogue]]~~
	~~<br style="clear:both;"/>~~

	==== Results/ Deliverables ====		==== Results/ Deliverables ====
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	* List of weaknesses and opportunities with respect to the ITIL principles (these are to be eliminated during the ITIL project)		* List of weaknesses and opportunities with respect to the ITIL principles (these are to be eliminated during the ITIL project)

	==== ~~Description~~ ====		==== Success Factors ====

	An ITIL assessment is by all means also recommendable if ITIL is to be introduced for the first time. As ITIL has grown out of practical experience, there will almost certainly be areas in which ITIL principles are being observed today – indications therefore, that some of the current processes should continue to be used in the future.

	~~Members~~ of IT Management as well as employees ~~from~~ the ~~functional level are chosen as interview partners for the assessment~~. The interviewer ~~guides the respondents through~~ the ~~questionnaire~~, ~~helping with explanations of~~ the ~~background behind specific~~ questions ~~if required~~.		* The analysis should cover all the main areas of the IT organization; for this purpose it is a necessity that the majority of IT Management staff as well as a representative selection of functional employees participate in the survey.
			* The interviewer should already be familiar with the ITIL principles, in order to be in a position to answer the interview partners' questions.

	~~The subsequent evaluation highlights~~
	* the maturity levels achieved within the individual ITIL disciplines
	* important deviations in the judgement of process quality by individual interview partners
	* identified weaknesses in the current processes and their underlying causes, as well as opportunities

	~~==== Success Factors ====~~		'''Following Project Activity''':

	~~The analysis should cover all the main areas of the IT organisation~~; ~~for this purpose it is a necessity that the majority of IT Management staff as well as a representative selection~~ of ~~functional employees participate in~~ the ~~survey.~~		→ ITIL Implementation - Step 5: '''[[ITIL Implementation - Process Structure\|Definition of the To-Be Process Structure]]'''

	~~The interviewer should already be familiar with the ITIL principles, in order to be in a position to answer the interview partners' questions.~~


	~~==== Following Process Activity ====~~		<!-- This page is assigned to the following categories: -->
	~~''Step 5~~:~~'' '''''~~[[ITIL ~~Implementation~~ - ~~Process Structure\|Definition of the To~~-~~Be Process Structure]]'''''~~		[[Category:ITIL V3]][[Category:ITIL implementation]]
			<!-- --- -->

Andrea at 13:34, 2 November 2007

2007-11-02T13:34:23Z

New page

{|
! align="right" width="80%"|
! style="background:#DDDDDD;" align="right" width="20%"| [https://wiki.de.it-processmaps.com/index.php/ITIL-Implementierung_-_ITIL-Assessment diese Seite auf Deutsch]
|}

'''''Step 4: Analysis of As-Is Processes: ITIL Assessment'''''

An analysis of the current situation should precede any process reorganisation; this will make it possible to decide which current processes may be left unchanged and where, on the other hand, there is an especially urgent need for action.

Often, the as-is analysis takes the form of painstakingly documenting current processes in great detail.

This effort does not usually justify the means, as an as-is survey is focusing on the past. However, a fixation upon the current, often outdated procedures tends to obstruct one's sight when redesigning processes in a simpler, more effective way.
Instead, it is recommended to evaluate the current processes using a set of objective criteria, thereby identifying weaknesses and opportunities without a very time-consuming effort for process documentation. The method of ITIL Self Assessment is ideal for this task.

==== Objective of this Project Step ====

* Determination of weaknesses and opportunities within current processes

==== Prerequisites ====

* [http://www.itsmf.com/bestpractice/selfassessment.asp ITIL Self Assessment Catalogue]
:(the catalogue for self assessment is on offer from itSMF on the Internet)

[[image:thumb_ITIL_assessment.jpg|frame|left|ITIL Self Assessment Catalogue]]
<br style="clear:both;"/>

==== Results/ Deliverables ====

* Rating of the IT organisation within the individual ITIL disciplines
* List of weaknesses and opportunities with respect to the ITIL principles (these are to be eliminated during the ITIL project)

==== Description ====

An ITIL assessment is by all means also recommendable if ITIL is to be introduced for the first time. As ITIL has grown out of practical experience, there will almost certainly be areas in which ITIL principles are being observed today – indications therefore, that some of the current processes should continue to be used in the future.

Members of IT Management as well as employees from the functional level are chosen as interview partners for the assessment. The interviewer guides the respondents through the questionnaire, helping with explanations of the background behind specific questions if required.

The subsequent evaluation highlights
* the maturity levels achieved within the individual ITIL disciplines
* important deviations in the judgement of process quality by individual interview partners
* identified weaknesses in the current processes and their underlying causes, as well as opportunities

==== Success Factors ====

The analysis should cover all the main areas of the IT organisation; for this purpose it is a necessity that the majority of IT Management staff as well as a representative selection of functional employees participate in the survey.

The interviewer should already be familiar with the ITIL principles, in order to be in a position to answer the interview partners' questions.

==== Following Process Activity ====
''Step 5:'' '''''[[ITIL Implementation - Process Structure|Definition of the To-Be Process Structure]]'''''