ITIL Implementation - Revision history

Andrea at 10:59, 31 December 2023

2023-12-31T10:59:15Z

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Andrea at 11:21, 3 April 2022

2022-04-03T11:21:47Z

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	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL implementation\|!]][[Category:ITIL 2011]]		[[Category:ITIL implementation\|!]][[Category:ITIL 4]][[Category:ITIL 2011]][[Category:ITIL V3]]
	<!-- --- -->		<!-- --- -->

Andrea at 17:26, 11 November 2019

2019-11-11T17:26:57Z

Show changes

Andrea at 16:55, 29 March 2019

2019-03-29T16:55:49Z

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	<td>Author:</td>		<td>Author:</td>
	<td><span itemprop="author">Stefan Kempter</span>, <span itemprop="creator copyrightHolder publisher">IT Process Maps</span>    <a rel="author" href="https://~~plus~~.~~google~~.com/~~111925560448291102517~~"><img style="margin:0px 0px 0px 0px;" src="~~/skins/Vector~~/images~~/itpm~~/bookmarking/~~gplus~~.png" width="16" height="16" title="By: Stefan Kempter \| Profile on ~~Google+~~" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></td>		<td><span itemprop="author">Stefan Kempter</span>, <span itemprop="creator copyrightHolder publisher">IT Process Maps</span>    <a rel="author" href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></td>
	</tr>		</tr>
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Andrea at 08:27, 28 April 2017

2017-04-28T08:27:26Z

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	*At a glance: [[ITIL Implementation/_Infographic\|Infographic "ITIL Implemention"]]		*At a glance: [[ITIL Implementation/_Infographic\|Infographic "ITIL Implemention"]]
	<br style="clear:both;"/>		<br style="clear:both;"/>

	~~==Implementing ITIL as a Way to get ready for ISO 20000==~~

	Our ITIL implementation guideline is designed to ensure that, after completion of the project, the [[ISO 20000#Central Requirements from ISO 20000\|central requirements of the ISO 20000 standard]] are fulfilled.

	Although there is no formal relationship between ISO 20000 and ITIL, ISO 20000 clearly draws on ITIL principles. The ISO/IEC 20000:2005 version of the standard, published in 2005, was designed to be aligned with ITIL V2 (the then current version of ITIL). ITIL V3, in turn, was published in 2007; part of the motivation behind creating ITIL V3 was to achieve even better alignment with ISO 20000.

	~~Accordingly, although this is not explicitly stated in the standard, preparing an IT organization for ISO 20000 certification typically involves introducing ITIL principles.~~

	<p> </p>		<p> </p>

Andrea at 17:02, 4 February 2016

2016-02-04T17:02:09Z

← Older revision		Revision as of 19:02, 4 February 2016
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	[[image:Itil-implementation.png\|thumb\|200px\|right\|alt=ITIL Implementation in 10 Steps\|Fig. 1:<br /> [[ITIL Implementation/_Infographic\|Infographic: "ITIL Implementation" - 10 Steps to successfully implement ITIL.]]]]		[[image:Itil-implementation.png\|thumb\|200px\|right\|alt=ITIL Implementation in 10 Steps\|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-implementation.png\|Fig. 1:<br /> [[ITIL Implementation/_Infographic\|Infographic: "ITIL Implementation" - 10 Steps to successfully implement ITIL.]]]]
	ITIL implementation projects are characterized by a typical course of action, independent of the size of the company and its core business. This made it feasible to devise a time-tested project blueprint which can serve as a guideline for a wide range of ITIL initiatives.		ITIL implementation projects are characterized by a typical course of action, independent of the size of the company and its core business. This made it feasible to devise a time-tested project blueprint which can serve as a guideline for a wide range of ITIL initiatives.

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	==ITIL Implementation Project Course==		==ITIL Implementation Project Course==

	~~<imagemap>~~		[[Image:Thumb-itil-project-course.jpg\|right\|thumb\|200px\|alt=ITIL Implementation\|link=https://wiki.en.it-processmaps.com/index.php/File:Thumb-itil-project-course.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/project_phases_itil_implementation_with_process_templates.pdf Fig. 2: ITIL Implementation in 10 steps (.pdf)]]]
	Image:~~thumb~~-itil-project-course.jpg\|right\|~~10-step ITIL project course [.PDF]~~\|200px~~\|thumb~~\|alt=ITIL Implementation
	~~default~~ [https://wiki.en.it-processmaps.com/images/pdf/project_phases_itil_implementation_with_process_templates.pdf Fig. 2: ITIL Implementation in 10 steps (.pdf)]
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	*[[ITIL Implementation - Project Preparation\|Step 1: ITIL Project Preparation]]		*[[ITIL Implementation - Project Preparation\|Step 1: ITIL Project Preparation]]

Andrea at 12:41, 11 September 2014

2014-09-11T12:41:15Z

← Older revision		Revision as of 14:41, 11 September 2014
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	<br style="clear:both;"/>		<br style="clear:both;"/>

	~~__NOTOC__~~		<p> </p>

	[[image:Itil-implementation.png\|thumb\|200px\|right\|alt=ITIL Implementation in 10 Steps\|Fig. 1:<br /> [[ITIL Implementation/_Infographic\|Infographic: "ITIL Implementation" - 10 Steps to successfully implement ITIL.]]]]		[[image:Itil-implementation.png\|thumb\|200px\|right\|alt=ITIL Implementation in 10 Steps\|Fig. 1:<br /> [[ITIL Implementation/_Infographic\|Infographic: "ITIL Implementation" - 10 Steps to successfully implement ITIL.]]]]
	ITIL implementation projects are characterized by a typical course of action, independent of the size of the company and its core business. This made it feasible to devise a time-tested project blueprint which can serve as a guideline for a wide range of ITIL initiatives.		ITIL implementation projects are characterized by a typical course of action, independent of the size of the company and its core business. This made it feasible to devise a time-tested project blueprint which can serve as a guideline for a wide range of ITIL initiatives.
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	<p> </p>		<p> </p>

	== ITIL Implementation in 10 Steps ==		==ITIL Implementation in 10 Steps==

	An ITIL implementation project is structured in several phases, which each build upon the results of the previous project steps (see the [[ITIL Implementation#~~ITIL Implementation in 10 Steps - Project Course~~\|Overview of the ITIL Implementation Project Steps]]).		An ITIL implementation project is structured in several phases, which each build upon the results of the previous project steps (see the [[ITIL Implementation#ITIL_Implementation_Project_Course\|Overview of the ITIL Implementation Project Steps]]).

	The work effort during the progress of an IT Service Management project is usually not distributed equally over the project course. The project begins with the definition of the processes and the organizational framework. In this case, it is possible to provide very concrete instructions, as this project phase allows itself to be extensively standardized.		The work effort during the progress of an IT Service Management project is usually not distributed equally over the project course. The project begins with the definition of the processes and the organizational framework. In this case, it is possible to provide very concrete instructions, as this project phase allows itself to be extensively standardized.
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	A larger work is usually involved for the IT organization during the actual implementation of the processes and systems.		A larger work is usually involved for the IT organization during the actual implementation of the processes and systems.

	However, if the correct steps have already been taken during the conceptual phase of the ITIL project, it is decidedly easier to assign the available human and financial resources in an economical way. Contrary to this, if no well-designed conceptual phase takes place at the outset of the project, there is the risk of taking measures during the process and system implementation, which would prove expensive and disadvantageous for the business in the long-term; in this case, a reversion is hardly possible without further losses.		However, if the [[#ITIL Implementation Project Course\|correct steps]] have already been taken during the conceptual phase of the ITIL project, it is decidedly easier to assign the available human and financial resources in an economical way. Contrary to this, if no well-designed conceptual phase takes place at the outset of the project, there is the risk of taking measures during the process and system implementation, which would prove expensive and disadvantageous for the business in the long-term; in this case, a reversion is hardly possible without further losses.

	<p> </p>		<p> </p>

			==ITIL Implementation Project Course==

	<imagemap>		<imagemap>
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	~~==== ITIL Implementation in 10 Steps - Project Course====~~

	~~<br />~~
	*[[ITIL Implementation - Project Preparation\|Step 1: ITIL Project Preparation]]		*[[ITIL Implementation - Project Preparation\|Step 1: ITIL Project Preparation]]
	*[[ITIL Implementation - IT Service Structure\|Step 2: Definition of the IT Service Structure]]		*[[ITIL Implementation - IT Service Structure\|Step 2: Definition of the IT Service Structure]]
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	<br style="clear:both;"/>		<br style="clear:both;"/>

	==== Implementing ITIL as a Way to get ready for ISO 20000 ====		==Implementing ITIL as a Way to get ready for ISO 20000==

	Our ITIL implementation guideline is designed to ensure that, after completion of the project, the [[ISO 20000#Central Requirements from ISO 20000\|central requirements of the ISO 20000 standard]] are fulfilled.		Our ITIL implementation guideline is designed to ensure that, after completion of the project, the [[ISO 20000#Central Requirements from ISO 20000\|central requirements of the ISO 20000 standard]] are fulfilled.
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	<p> </p>		<p> </p>

	== ITIL ~~Implementation~~ with Process Templates ==		==Implementing ITIL with with Process Templates==
	*[[ITIL Implementation with Process Templates\|ITIL Implementation with Process Templates (ITIL Process Models)]]		*[[ITIL Implementation with Process Templates\|ITIL Implementation with Process Templates (ITIL Process Models)]]
	*[[Switching from ITIL V2 to ITIL V3\|Switching from ITIL V2 to ITIL V3 / ITIL 2011]]		*[[Switching from ITIL V2 to ITIL V3\|Switching from ITIL V2 to ITIL V3 / ITIL 2011]]
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	<p> </p>		<p> </p>

	== More on ITIL Implementation Projects ==		==More on ITIL Implementation Projects==
	*[[ITIL for Small and Medium-Sized Businesses]]		*[[ITIL for Small and Medium-Sized Businesses]]
	*[[ITIL Introduction in Stages]]		*[[ITIL Introduction in Stages]]
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	<p> </p>		<p> </p>

	<html><a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter \| Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></html>		==[ Infobox ]==

			<html><table class="wikitable">
			<tr>
			<td>Link to this page:</td>
			<td><a itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Implementation">https://wiki.en.it-processmaps.com/index.php/ITIL_Implementation</a></td>
			</tr>
			<tr>
			<td>Languages:</td>
			<td><span itemprop="inLanguage" content="en">English</span> \| <span><a itemprop="citation" class="external text" href="https://wiki.de.it-processmaps.com/index.php/ITIL-Implementierung">Deutsch</a></span> \| <span><a itemprop="citation" class="external text" href="https://wiki.es.it-processmaps.com/index.php/Implementaci%C3%B3n_de_ITIL">español</a></span></td>
			</tr>
			<tr>
			<td>Image:</td>
			<td style="vertical-align:top"><a itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/1/15/Itil-implementation.png" title="How to implement ITIL? - ITIL Implementation Guide in 10 Steps">How to implement ITIL (.JPG)</a></td>
			</tr>
			<tr>
			<td>Author:</td>
			<td><span itemprop="author">Stefan Kempter</span>, <span itemprop="creator copyrightHolder publisher">IT Process Maps</span>    <a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter \| Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></td>
			</tr>
			</table></html>

			<p> </p>

	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL implementation\|!]][[Category:ITIL 2011]]		[[Category:ITIL implementation\|!]][[Category:ITIL 2011]]
	<!-- --- -->		<!-- --- -->

Andrea: /* ITIL Implementation in 10 Steps - Project Course */

2013-06-27T10:02:55Z

ITIL Implementation in 10 Steps - Project Course

← Older revision		Revision as of 12:02, 27 June 2013
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	__NOTOC__		__NOTOC__
			[[image:Itil-implementation.png\|thumb\|200px\|right\|alt=ITIL Implementation in 10 Steps\|Fig. 1:<br /> [[ITIL Implementation/_Infographic\|Infographic: "ITIL Implementation" - 10 Steps to successfully implement ITIL.]]]]
	ITIL implementation projects are characterized by a typical course of action, independent of the size of the company and its core business. This made it feasible to devise a time-tested project blueprint which can serve as a guideline for a wide range of ITIL initiatives.		ITIL implementation projects are characterized by a typical course of action, independent of the size of the company and its core business. This made it feasible to devise a time-tested project blueprint which can serve as a guideline for a wide range of ITIL initiatives.

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	<imagemap>		<imagemap>
	Image:thumb-itil-project-course.jpg\|right\|10-step ITIL project course\|200px\|thumb\|alt=ITIL Implementation		Image:thumb-itil-project-course.jpg\|right\|10-step ITIL project course [.PDF]\|200px\|thumb\|alt=ITIL Implementation
	default [https://wiki.en.it-processmaps.com/images/pdf/project_phases_itil_implementation_with_process_templates.pdf ITIL Implementation in 10 steps (.pdf)]		default [https://wiki.en.it-processmaps.com/images/pdf/project_phases_itil_implementation_with_process_templates.pdf Fig. 2: ITIL Implementation in 10 steps (.pdf)]
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	*[[ITIL Implementation - Process Structure\|Step 5: Definition of the To-Be Process Structure]]		*[[ITIL Implementation - Process Structure\|Step 5: Definition of the To-Be Process Structure]]
	*[[ITIL Implementation - Process Interfaces\|Step 6: Definition of Process Interfaces]]		*[[ITIL Implementation - Process Interfaces\|Step 6: Definition of Process Interfaces]]
	*[[ITIL Implementation - Process ~~Controlling~~\|Step 7: Establishing Process Control]]		*[[ITIL Implementation - Process Control\|Step 7: Establishing Process Control]]
	*[[ITIL Implementation - Process Design\|Step 8: Designing the Processes in Detail]]		*[[ITIL Implementation - Process Design\|Step 8: Designing the Processes in Detail]]
	*[[ITIL Implementation - ~~Implementation~~\|Step 9: Selection and Implementation of Application Systems]]		*[[ITIL Implementation - Application Systems\|Step 9: Selection and Implementation of Application Systems]]
	*[[ITIL Implementation - Training\|Step 10: ITIL Process Implementation and Training]]		*[[ITIL Implementation - Training\|Step 10: ITIL Process Implementation and Training]]

			<p> </p>

			*At a glance: [[ITIL Implementation/_Infographic\|Infographic "ITIL Implemention"]]
	<br style="clear:both;"/>		<br style="clear:both;"/>

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	Our ITIL implementation guideline is designed to ensure that, after completion of the project, the [[ISO 20000#Central Requirements from ISO 20000\|central requirements of the ISO 20000 standard]] are fulfilled.		Our ITIL implementation guideline is designed to ensure that, after completion of the project, the [[ISO 20000#Central Requirements from ISO 20000\|central requirements of the ISO 20000 standard]] are fulfilled.

	Although there is no formal relationship between ISO 20000 and ITIL, ISO 20000 clearly draws on ITIL principles. The ~~current version of the standard (~~ISO/IEC 20000:2005), published in 2005, was designed to be aligned with ITIL V2 (the then current version of ITIL). ITIL V3, in turn, was published in 2007; part of the motivation behind creating ITIL V3 was to achieve even better alignment with ISO 20000.		Although there is no formal relationship between ISO 20000 and ITIL, ISO 20000 clearly draws on ITIL principles. The ISO/IEC 20000:2005 version of the standard, published in 2005, was designed to be aligned with ITIL V2 (the then current version of ITIL). ITIL V3, in turn, was published in 2007; part of the motivation behind creating ITIL V3 was to achieve even better alignment with ISO 20000.

	Accordingly, although this is not explicitly stated in the standard, preparing an IT organization for ISO 20000 certification typically involves introducing ITIL principles.		Accordingly, although this is not explicitly stated in the standard, preparing an IT organization for ISO 20000 certification typically involves introducing ITIL principles.
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	== ITIL Implementation with Process Templates ==		== ITIL Implementation with Process Templates ==
	*[[ITIL Implementation with Process Templates\|ITIL Implementation with Process Templates (ITIL Process Models)]]		*[[ITIL Implementation with Process Templates\|ITIL Implementation with Process Templates (ITIL Process Models)]]
	*[[Switching from ITIL V2 to ITIL V3]]		*[[Switching from ITIL V2 to ITIL V3\|Switching from ITIL V2 to ITIL V3 / ITIL 2011]]

	<p> </p>		<p> </p>
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	<p> </p>		<p> </p>

			<html><a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter \| Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></html>

	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL implementation\|!]]		[[Category:ITIL implementation\|!]][[Category:ITIL 2011]]
	<!-- --- -->		<!-- --- -->

Andrea at 13:28, 16 September 2011

2011-09-16T13:28:02Z

← Older revision		Revision as of 15:28, 16 September 2011
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	__NOTOC__		__NOTOC__
	ITIL implementation projects are characterized by a typical course of action, independent of the size of the company and its core business. This made it feasible to devise a time-tested project blueprint which can serve as a guideline for a wide range of ITIL initiatives.		ITIL implementation projects are characterized by a typical course of action, independent of the size of the company and its core business. This made it feasible to devise a time-tested project blueprint which can serve as a guideline for a wide range of ITIL initiatives.

			<p> </p>

	== ITIL Implementation in 10 Steps ==		== ITIL Implementation in 10 Steps ==
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	However, if the correct steps have already been taken during the conceptual phase of the ITIL project, it is decidedly easier to assign the available human and financial resources in an economical way. Contrary to this, if no well-designed conceptual phase takes place at the outset of the project, there is the risk of taking measures during the process and system implementation, which would prove expensive and disadvantageous for the business in the long-term; in this case, a reversion is hardly possible without further losses.		However, if the correct steps have already been taken during the conceptual phase of the ITIL project, it is decidedly easier to assign the available human and financial resources in an economical way. Contrary to this, if no well-designed conceptual phase takes place at the outset of the project, there is the risk of taking measures during the process and system implementation, which would prove expensive and disadvantageous for the business in the long-term; in this case, a reversion is hardly possible without further losses.

			<p> </p>

	<imagemap>		<imagemap>
	Image:thumb-itil-project-course.jpg\|~~left~~\|10-step ITIL project course\|200px\|thumb		Image:thumb-itil-project-course.jpg\|right\|10-step ITIL project course\|200px\|thumb\|alt=ITIL Implementation
	default [https://wiki.en.it-processmaps.com/images/pdf/project_phases_itil_implementation_with_process_templates.pdf ITIL Implementation in 10 steps (.pdf)]		default [https://wiki.en.it-processmaps.com/images/pdf/project_phases_itil_implementation_with_process_templates.pdf ITIL Implementation in 10 steps (.pdf)]
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	*[[ITIL Implementation - Training\|Step 10: ITIL Process Implementation and Training]]		*[[ITIL Implementation - Training\|Step 10: ITIL Process Implementation and Training]]
	<br style="clear:both;"/>		<br style="clear:both;"/>

			==== Implementing ITIL as a Way to get ready for ISO 20000 ====

	Our ITIL implementation guideline is designed to ensure that, after completion of the project, the [[ISO 20000#Central Requirements from ISO 20000\|central requirements of the ISO 20000 standard]] are fulfilled.		Our ITIL implementation guideline is designed to ensure that, after completion of the project, the [[ISO 20000#Central Requirements from ISO 20000\|central requirements of the ISO 20000 standard]] are fulfilled.

			Although there is no formal relationship between ISO 20000 and ITIL, ISO 20000 clearly draws on ITIL principles. The current version of the standard (ISO/IEC 20000:2005), published in 2005, was designed to be aligned with ITIL V2 (the then current version of ITIL). ITIL V3, in turn, was published in 2007; part of the motivation behind creating ITIL V3 was to achieve even better alignment with ISO 20000.

			Accordingly, although this is not explicitly stated in the standard, preparing an IT organization for ISO 20000 certification typically involves introducing ITIL principles.

			<p> </p>

	== ITIL Implementation with Process Templates ==		== ITIL Implementation with Process Templates ==
	*[[ITIL Implementation with Process Templates\|ITIL Implementation with Process Templates (ITIL Process Models)]]		*[[ITIL Implementation with Process Templates\|ITIL Implementation with Process Templates (ITIL Process Models)]]
	*[[Switching from ITIL V2 to ITIL V3]]		*[[Switching from ITIL V2 to ITIL V3]]

			<p> </p>

	== More on ITIL Implementation Projects ==		== More on ITIL Implementation Projects ==
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	*[[ITIL Implementation - Key Factors\|Key Factors for ITIL Implementations]]		*[[ITIL Implementation - Key Factors\|Key Factors for ITIL Implementations]]

			<p> </p>

	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL implementation\|!]]		[[Category:ITIL implementation\|!]]
	<!-- --- -->		<!-- --- -->

Andrea at 18:27, 26 July 2011

2011-07-26T18:27:30Z

← Older revision		Revision as of 20:27, 26 July 2011
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	{\|		<seo metakeywords="itil implementation, implementation itil, itil project phases" metadescription="ITIL implementation projects are characterized by a typical course of action, independent of the size of the company and its core business." />
	~~! align~~="~~right~~" ~~width~~="~~80%~~"\|		<imagemap>
	~~! style="background~~:~~#DDDDDD;" align="right" width="20%"~~\| [https://wiki.de.it-processmaps.com/index.php/ITIL-Implementierung diese Seite auf Deutsch]		Image:ITIL-Wiki-de-es.jpg\|DE - ES - ITIL Implementation - Implement ITIL\|100px
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	~~Implementation~~ projects ~~with the aim of introducing an IT Service Management according to ITIL~~ are ~~characterised~~ by a typical course of action~~. This is~~ independent of the size of the company and its core business.		__NOTOC__
			ITIL implementation projects are characterized by a typical course of action, independent of the size of the company and its core business. This made it feasible to devise a time-tested project blueprint which can serve as a guideline for a wide range of ITIL initiatives.

	An ITIL ~~introduction~~ project is structured in several phases, which each build upon the results of the previous project steps.		== ITIL Implementation in 10 Steps ==

			An ITIL implementation project is structured in several phases, which each build upon the results of the previous project steps (see the [[ITIL Implementation#ITIL Implementation in 10 Steps - Project Course\|Overview of the ITIL Implementation Project Steps]]).

			The work effort during the progress of an IT Service Management project is usually not distributed equally over the project course. The project begins with the definition of the processes and the organizational framework. In this case, it is possible to provide very concrete instructions, as this project phase allows itself to be extensively standardized.

	~~The~~ work ~~effort during the progress of a Service Management project~~ is usually ~~not distributed equally over~~ the ~~project couse. The project begins with~~ the ~~definition~~ of the ~~processe~~ and ~~the organisational framework. In this case, it is possible to provide very concrete instructions, as this project phase allows itself to be extensively standardised~~.		A larger work is usually involved for the IT organization during the actual implementation of the processes and systems.

	~~A larger work~~ is ~~usually involved for~~ the ~~IT organisation~~ during the ~~actual~~ implementation of the ~~processes and systems~~.		However, if the correct steps have already been taken during the conceptual phase of the ITIL project, it is decidedly easier to assign the available human and financial resources in an economical way. Contrary to this, if no well-designed conceptual phase takes place at the outset of the project, there is the risk of taking measures during the process and system implementation, which would prove expensive and disadvantageous for the business in the long-term; in this case, a reversion is hardly possible without further losses.

	However, if the correct steps have already been taken during the conceptual phase of the ITIL project, it is decidedly easier to assign the available human and financial resources in an economical way. Contrary to this, if no well-designed conceptual phase takes place at the outset of the project, there is the risk of taking measures during the process and system implementation, which would prove expensive and disadvantageous for the business in the long-term; in this case, a reversion is hardly possible without futher losses.

			<imagemap>
			Image:thumb-itil-project-course.jpg\|left\|10-step ITIL project course\|200px\|thumb
			default [https://wiki.en.it-processmaps.com/images/pdf/project_phases_itil_implementation_with_process_templates.pdf ITIL Implementation in 10 steps (.pdf)]
			desc bottom-left
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			==== ITIL Implementation in 10 Steps - Project Course====

	~~== On~~ ITIL Implementation ~~Projects =~~=		<br />
			*[[ITIL Implementation - Project Preparation\|Step 1: ITIL Project Preparation]]
			*[[ITIL Implementation - IT Service Structure\|Step 2: Definition of the IT Service Structure]]
			*[[ITIL Implementation - ITIL Roles\|Step 3: Selection of ITIL Roles and Role Owners]]
			*[[ITIL Implementation - ITIL Assessment\|Step 4: Analysis of As-Is Processes: ITIL-Assessment]]
			*[[ITIL Implementation - Process Structure\|Step 5: Definition of the To-Be Process Structure]]
			*[[ITIL Implementation - Process Interfaces\|Step 6: Definition of Process Interfaces]]
			*[[ITIL Implementation - Process Controlling\|Step 7: Establishing Process Control]]
			*[[ITIL Implementation - Process Design\|Step 8: Designing the Processes in Detail]]
			*[[ITIL Implementation - Implementation\|Step 9: Selection and Implementation of Application Systems]]
			*[[ITIL Implementation - Training\|Step 10: ITIL Process Implementation and Training]]
			<br style="clear:both;"/>

			Our ITIL implementation guideline is designed to ensure that, after completion of the project, the [[ISO 20000#Central Requirements from ISO 20000\|central requirements of the ISO 20000 standard]] are fulfilled.

			== ITIL Implementation with Process Templates ==
			*[[ITIL Implementation with Process Templates\|ITIL Implementation with Process Templates (ITIL Process Models)]]
			*[[Switching from ITIL V2 to ITIL V3]]

			== More on ITIL Implementation Projects ==
	*[[ITIL for Small and Medium-Sized Businesses]]		*[[ITIL for Small and Medium-Sized Businesses]]
	*[[ITIL Introduction in Stages]]		*[[ITIL Introduction in Stages]]
	*[[ITIL Implementation - Key Factors\|Key Factors for ITIL Implementations]]		*[[ITIL Implementation - Key Factors\|Key Factors for ITIL Implementations]]
	*[[ITIL Implementation with Process Templates\|Process Templates as a Way to Save Effort]]


	~~== ITIL Implementation in 10 Steps ==~~
	*[[ITIL Implementation - ~~Project Course\|Overview of~~ the ~~Project Steps]]~~		<!-- This page is assigned to the following categories: -->
	*[[ITIL Implementation - Project Preparation\|Step 1: ~~Project Preparation]]~~		[[Category:ITIL implementation\|!]]
	*[[ITIL Implementation - IT-~~Services\|Step 2: Define the IT~~-~~Services]]~~		<!-- --- -->
	*[[~~ITIL Implementation - ITIL Roles\|Step 3~~: ~~Select ITIL Roles and Determine Role Owners]]~~
	*[[ITIL ~~Implementation - ITIL Assessment~~\|~~Step 4: Analysis of As-Is Processes: ITIL-Assessment~~]]
	*[[ITIL Implementation - ~~Process Structure\|Step 5: Definition of the To~~-~~Be Process Structure]]~~
	*[[ITIL Implementation - ~~Process Interfaces\|Step 6: Definition of the Process Interfaces]]~~
	*[[ITIL Implementation - ~~Process Controlling\|Step 7: Establish Process Controlling]]~~
	*[[ITIL Implementation - ~~Process Design\|Step 8: Design the Processes in Detail]]~~
	*[[ITIL Implementation - ~~Implementation\|Step 9: Implement Processes and Systems]]~~
	*[[ITIL Implementation - ~~Training\|Step 10: Train IT Staff and Customers]]~~