ITIL Glossary/ ITIL Terms T - Revision history

Andrea at 16:13, 7 February 2019

2019-02-07T16:13:42Z

← Older revision		Revision as of 18:13, 7 February 2019
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	Image:Thumb-glossary-itil.jpg\|right\|[[ITIL Glossary\|'''ITIL Glossary:''']]<br />All terms related to ITIL (ITIL 2011, ITIL V3 & V2) and IT Service Management ~~(ITSM~~)\|~~250px~~\|alt=ITIL Glossary ~~V3 2011~~\|thumb		Image:Thumb-glossary-itil.jpg\|right\|[[ITIL Glossary\|'''ITIL Glossary:''']]<br />All terms related to ITIL (ITIL 4, ITIL 2011, ITIL V3 & V2) and ITSM (IT Service Management)\|320px\|alt=ITIL Glossary\|thumb
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	~~The~~ ITIL glossary ~~provides you with~~ definitions for ~~the most important glossary~~ terms and acronyms ~~on the '''IT Infrastructure Library~~ ITIL~~®'''~~ (~~ITIL 2011, ITIL V3 & V2) and~~ IT ~~Service Management (ITSM~~) in alphabetical order.[[ITIL Glossary/~~_ITIL_Terms_T~~#ITIL\|['''1''']]]		This ITIL glossary includes definitions for key terms and acronyms of ITIL and ITSM (IT service management) in alphabetical order.[[ITIL Glossary/_ITIL_Terms_1-9#ITIL\|['''1''']]]

	[[ITIL Glossary#All ITIL Terms\|~~Look up all terms~~]] or ~~browse alphabetically~~:		[[ITIL Glossary#All ITIL Terms\|View the full list]] or use the alphabetical index:

	{\|		{\|
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	<p><span id="top"> </span></p>		<p><span id="top-t"> </span></p>

	===ITIL Terms ~~starting~~ with <big>T</big>===		===ITIL Terms beginning with <big>T</big>===
	----		----

	~~For quick access, all ITIL terms and definitions starting with "T" are listed below.~~

	Please click on one of the terms to see its definition.		Please click on one of the terms to see its definition.
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	<p> </p>		<p> </p>

	<div align="right">[[#top\|→ ITIL terms starting with "T"]]</div>		<div align="right">[[#top-t\|→ ITIL terms starting with "T"]]</div>
	<div align="right">[[ITIL Glossary#All ITIL Terms\|→ Look up all ITIL terms]]</div>		<div align="right">[[ITIL Glossary#All ITIL Terms\|→ Look up all ITIL terms]]</div>

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	'''<span id="ITIL">Notes</span>'''		'''<span id="ITIL">Notes</span>'''

	~~<small>''~~[1] ITIL® ~~is a Registered Trade Mark of the Cabinet Office in the United Kingdom~~ and ~~other countries. —~~ IT Infrastructure Library® ~~is a~~ Registered Trade ~~Mark~~ of the ~~Cabinet Office in the United Kingdom and other countries~~.~~<br />~~Source (partially): ITIL ~~Glossaries/ Acronyms~~ © ~~Crown copyright~~. All ~~rights reserved. Material is reproduced with~~ the ~~permission of~~ the ~~Cabinet Office under delegated authority from the Controller of HMSO. — The complete~~ [~~http~~://www.~~best-management-practice~~.com/~~bookstore.asp?DI=575004&FO=1230366 ITIL Glossary compiled by APMG in conjunction with the Cabinet Office and TSO~~] ~~is available for download from the Internet~~.~~''</small>~~		[1] ITIL® and IT Infrastructure Library® are Registered Trade Marks of the PeopleCert group.

			[2] Source (partially): ITIL glossary and abbreviations © AXELOS Limited. All glosseries and terms for the AXELOS Global Best Practice Portfolio, including glosseries for ITIL v3 and ITIL 4 in various languages, are available for download on the [https://www.axelos.com/glossaries-of-terms AXELOS web site].

	<html>~~<div align="right">~~<a ~~rel="author"~~ href="https://~~plus~~.~~google~~.com/~~111925560448291102517~~"><img style="margin:0px 0px 0px 0px;" src="~~/skins/Vector~~/images~~/itpm~~/bookmarking/~~gplus~~.png" width="16" height="16" title="By: Stefan Kempter \| Profile on ~~Google+~~" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a> &~~nbsp~~; &~~nbsp~~;		<html>By:  Stefan Kempter <a href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>  and  Andrea Kempter <a href="https://www.linkedin.com/in/andreakempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Andrea Kempter \| Profile on LinkedIn" alt="Contributor: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</html>
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Andrea at 15:30, 2 August 2013

2013-08-02T15:30:20Z

← Older revision		Revision as of 17:30, 2 August 2013
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	<~~seo metakeywords~~="ITIL glossary definitions acronyms meanings terms words itsm it-service-management T" ~~metadescription~~="Use this ITIL Glossary to look up the definitions of ITIL terms starting with the letter T: Technical/ Administration Manual, ..., Test Report." />		<itpmch><title>ITIL Glossary/ ITIL Terms T \| IT Process Wiki</title>
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	The ITIL glossary provides you with definitions for the most important glossary terms and acronyms on the '''IT Infrastructure Library ITIL®''' (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM) in alphabetical order.[[ITIL Glossary#ITIL\|['''1''']]]		The ITIL glossary provides you with definitions for the most important glossary terms and acronyms on the '''IT Infrastructure Library ITIL®''' (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM) in alphabetical order.[[ITIL Glossary/_ITIL_Terms_T#ITIL\|['''1''']]]

	[[ITIL Glossary#All ITIL Terms\|Look up all terms]] or browse alphabetically:		[[ITIL Glossary#All ITIL Terms\|Look up all terms]] or browse alphabetically:
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	<p><span id="top"> </span></p>		<p><span id="top"> </span></p>

	==ITIL Terms starting with <big>T</big>==		===ITIL Terms starting with <big>T</big>===
			----

	For quick access, all ITIL terms and definitions starting with "T" are listed below.		For quick access, all ITIL terms and definitions starting with "T" are listed below.
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	* [[#Technical/ Administration Manual\|Technical/ Administration Manual]]		*[[#Technical/ Administration Manual\|Technical/ Administration Manual]]
	* [[#Technical Analyst\|Technical Analyst]]		*[[#Technical Analyst\|Technical Analyst]]
	* [[#Technical Management\|Technical Management]]		*[[#Technical Management\|Technical Management]]
	* [[#Test and QS Manager\|Test and QS Manager]]		*[[#Test and QS Manager\|Test and QS Manager]]
	* [[#Test Manager\|Test Manager]]		*[[#Test Manager\|Test Manager]]
	* [[#Test Model\|Test Model]]		*[[#Test Model\|Test Model]]
	* [[#Test Report\|Test Report]]		*[[#Test Report\|Test Report]]
	* [[#Transition Planning and Support\|Transition Planning and Support]]		*[[#Transition Planning and Support\|Transition Planning and Support]]

	<p> </p>		<p> </p>
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	====Technical/ Administration Manual====		====Technical/ Administration Manual====
	* A document describing the procedures required to run and maintain a type of application or infrastructure component.		*A document describing the procedures required to run and maintain a type of application or infrastructure component.
	* → ITIL processes, [[ITIL V3 Service Transition\|ITIL Service Transition]] > [[Application Development and Customization\|Application Development]]		*→ ITIL processes, [[ITIL Service Transition\|ITIL Service Transition]] > [[Application Development and Customization\|Application Development]]

	====Technical Analyst====		====Technical Analyst====
	* → Roles within ITIL, [[ITIL Roles#Technical Analyst\|Technical Analyst]]		*→ Roles within ITIL, [[ITIL Roles#Technical Analyst\|Technical Analyst]]
	* The Technical Analyst is a Technical Management role which provides technical expertise and support for the management of the IT infrastructure.		*The Technical Analyst is a Technical Management role which provides technical expertise and support for the management of the IT infrastructure.
	* There is typically one Technical Analyst or team of analysts for every key technology area.		*There is typically one Technical Analyst or team of analysts for every key technology area.
	* This role plays an important part in the technical aspects of designing, testing, operating and improving IT services.		*This role plays an important part in the technical aspects of designing, testing, operating and improving IT services.
	* It is also responsible for developing the skills required to operate the IT infrastructure.		*It is also responsible for developing the skills required to operate the IT infrastructure.

	====Technical Management====		====Technical Management====
	* → ITIL processes, [[ITIL V3 Service Operation\|ITIL Service Operation]] > [[ITIL Technical Management\|Technical Management]]		*→ ITIL processes, [[ITIL Service Operation\|ITIL Service Operation]] > [[ITIL Technical Management\|Technical Management]]

	====Test and QS Manager====		====Test and QS Manager====
	* As an unbiased body, the Test and QS Manager has the task of ensuring the high quality of the result of a process.		*As an unbiased body, the Test and QS Manager has the task of ensuring the high quality of the result of a process.
	* This role is therefore always used when applications or infrastructure components must be subjected to testing.		*This role is therefore always used when applications or infrastructure components must be subjected to testing.
	* → Roles within ITIL V2: Roles outside of IT Service Management		*→ Roles within ITIL V2: Roles outside of IT Service Management

	====Test Manager====		====Test Manager====
	* → Roles within ITIL, [[ITIL Roles#Test Manager\|Test Manager]]		*→ Roles within ITIL, [[ITIL Roles#Test Manager\|Test Manager]]
	* The Test Manager ensures that deployed Releases and the resulting services meet customer expectations, and verifies that IT operations is able to support the new service.		*The Test Manager ensures that deployed Releases and the resulting services meet customer expectations, and verifies that IT operations is able to support the new service.

	====Test Model====		====Test Model====
	* A Test Model is created during the Release planning phase to specify in detail the testing approach used for deploying a Release into the productive environment. It is an important input for the [[ITIL_Glossary/_ITIL_Terms_P#Project Plan\|Project Plan]].		*A Test Model is created during the Release planning phase to specify in detail the testing approach used for deploying a Release into the productive environment. It is an important input for the [[ITIL_Glossary/_ITIL_Terms_P#Project Plan\|Project Plan]].
	* Most importantly, this document defines the required quality assurance checkpoints during the Release deployment, as well as the required test scripts.		*Most importantly, this document defines the required quality assurance checkpoints during the Release deployment, as well as the required test scripts.
	* → ITIL processes, [[ITIL V3 Service Transition\|ITIL Service Transition]] > [[Service Validation and Testing]]		*→ ITIL processes, [[ITIL Service Transition\|ITIL Service Transition]] > [[Service Validation and Testing]]

	====Test Report====		====Test Report====
	* A Test Report provides a summary of testing and assessment activities.		*A Test Report provides a summary of testing and assessment activities.
	* A Test Report is created for example during Release tests in the Service Transition stage or during tests carried out by [[Availability Management\|Availability]], [[IT Service Continuity Management\|IT Service Continuity]] or [[IT Security Management\|Information Security Management]].		*A Test Report is created for example during Release tests in the Service Transition stage or during tests carried out by [[Availability Management\|Availability]], [[IT Service Continuity Management\|IT Service Continuity]] or [[IT Security Management\|Information Security Management]].
	* → ITIL processes,		*→ ITIL processes,
	** [[ITIL V3 Service Design\|ITIL Service Design]] > [[Availability Management]]		**[[ITIL Service Design\|ITIL Service Design]] > [[Availability Management]]
	** [[ITIL V3 Service Design\|ITIL Service Design]] > [[IT Service Continuity Management]]		**[[ITIL Service Design\|ITIL Service Design]] > [[IT Service Continuity Management]]
	** [[ITIL V3 Service Design\|ITIL Service Design]] > [[IT Security Management\|Information Security Management]]		**[[ITIL Service Design\|ITIL Service Design]] > [[IT Security Management\|Information Security Management]]

	====Transition Planning and Support====		====Transition Planning and Support====
	* → ITIL processes, [[ITIL V3 Service Transition\|ITIL Service Transition]] > [[Project Management - Transition Planning and Support]]		*→ ITIL processes, [[ITIL Service Transition\|ITIL Service Transition]] > [[Project Management - Transition Planning and Support]]

	<p> </p>		<p> </p>

Andrea: Created page with "
2013-06-15T15:37:40Z

Created page with "<seo metakeywords="ITIL glossary definitions acronyms meanings terms words itsm it-service-management T" metadescription="Use this ITIL Glossary to look up the definitions of ..."

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Image:Thumb-glossary-itil.jpg|right|[[ITIL Glossary|'''ITIL Glossary:''']] All terms related to ITIL (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM)|250px|alt=ITIL Glossary V3 2011|thumb
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{|
|-
| style="border-bottom:1px solid grey" |ITIL Glossary Terms
|}

The ITIL glossary provides you with definitions for the most important glossary terms and acronyms on the '''IT Infrastructure Library ITIL®''' (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM) in alphabetical order.[[ITIL Glossary#ITIL|['''1''']]]

[[ITIL Glossary#All ITIL Terms|Look up all terms]] or browse alphabetically:

{|
| [[ITIL_Glossary/_ITIL_Terms_1-9|'''1 ... 9''']]
|}
{|
| [[ITIL_Glossary/_ITIL_Terms_A|'''A''']] |||| [[ITIL_Glossary/_ITIL_Terms_B|'''B''']] |||| [[ITIL_Glossary/_ITIL_Terms_C|'''C''']] |||| [[ITIL_Glossary/_ITIL_Terms_D|'''D''']] |||| [[ITIL_Glossary/_ITIL_Terms_E|'''E''']] |||| [[ITIL_Glossary/_ITIL_Terms_F|'''F''']] |||| '''G''' |||| '''H''' |||| [[ITIL_Glossary/_ITIL_Terms_I|'''I''']] |||| '''J''' |||| [[ITIL_Glossary/_ITIL_Terms_K|'''K''']] |||| '''L''' |||| [[ITIL_Glossary/_ITIL_Terms_M|'''M''']]
|-
| [[ITIL_Glossary/_ITIL_Terms_N|'''N''']] |||| [[ITIL_Glossary/_ITIL_Terms_O|'''O''']] |||| [[ITIL_Glossary/_ITIL_Terms_P|'''P''']] |||| '''Q''' |||| [[ITIL_Glossary/_ITIL_Terms_R|'''R''']] |||| [[ITIL_Glossary/_ITIL_Terms_S|'''S''']] |||| [[ITIL_Glossary/_ITIL_Terms_T|'''T''']] |||| [[ITIL_Glossary/_ITIL_Terms_U|'''U''']] |||| '''V''' |||| [[ITIL_Glossary/_ITIL_Terms_W|'''W''']] |||| '''X''' |||| '''Y''' |||| '''Z'''
|}

 
 

==ITIL Terms starting with <big>T</big>==

For quick access, all ITIL terms and definitions starting with "T" are listed below.

Please click on one of the terms to see its definition.

 

* [[#Technical/ Administration Manual|Technical/ Administration Manual]]
* [[#Technical Analyst|Technical Analyst]]
* [[#Technical Management|Technical Management]]
* [[#Test and QS Manager|Test and QS Manager]]
* [[#Test Manager|Test Manager]]
* [[#Test Model|Test Model]]
* [[#Test Report|Test Report]]
* [[#Transition Planning and Support|Transition Planning and Support]]

 

==Definitions==

====Technical/ Administration Manual====
* A document describing the procedures required to run and maintain a type of application or infrastructure component.
* → ITIL processes, [[ITIL V3 Service Transition|ITIL Service Transition]] > [[Application Development and Customization|Application Development]]

====Technical Analyst====
* → Roles within ITIL, [[ITIL Roles#Technical Analyst|Technical Analyst]]
* The Technical Analyst is a Technical Management role which provides technical expertise and support for the management of the IT infrastructure.
* There is typically one Technical Analyst or team of analysts for every key technology area.
* This role plays an important part in the technical aspects of designing, testing, operating and improving IT services.
* It is also responsible for developing the skills required to operate the IT infrastructure.

====Technical Management====
* → ITIL processes, [[ITIL V3 Service Operation|ITIL Service Operation]] > [[ITIL Technical Management|Technical Management]]

====Test and QS Manager====
* As an unbiased body, the Test and QS Manager has the task of ensuring the high quality of the result of a process.
* This role is therefore always used when applications or infrastructure components must be subjected to testing.
* → Roles within ITIL V2: Roles outside of IT Service Management

====Test Manager====
* → Roles within ITIL, [[ITIL Roles#Test Manager|Test Manager]]
* The Test Manager ensures that deployed Releases and the resulting services meet customer expectations, and verifies that IT operations is able to support the new service.

====Test Model====
* A Test Model is created during the Release planning phase to specify in detail the testing approach used for deploying a Release into the productive environment. It is an important input for the [[ITIL_Glossary/_ITIL_Terms_P#Project Plan|Project Plan]].
* Most importantly, this document defines the required quality assurance checkpoints during the Release deployment, as well as the required test scripts.
* → ITIL processes, [[ITIL V3 Service Transition|ITIL Service Transition]] > [[Service Validation and Testing]]

====Test Report====
* A Test Report provides a summary of testing and assessment activities.
* A Test Report is created for example during Release tests in the Service Transition stage or during tests carried out by [[Availability Management|Availability]], [[IT Service Continuity Management|IT Service Continuity]] or [[IT Security Management|Information Security Management]].
* → ITIL processes,
[[ITIL V3 Service Design|ITIL Service Design]] > [[Availability Management]]
[[ITIL V3 Service Design|ITIL Service Design]] > [[IT Service Continuity Management]]
** [[ITIL V3 Service Design|ITIL Service Design]] > [[IT Security Management|Information Security Management]]

====Transition Planning and Support====
* → ITIL processes, [[ITIL V3 Service Transition|ITIL Service Transition]] > [[Project Management - Transition Planning and Support]]

 

<div align="right">[[#top|→ ITIL terms starting with "T"]]</div>
<div align="right">[[ITIL Glossary#All ITIL Terms|→ Look up all ITIL terms]]</div>

 

----
'''Notes'''

''[1] ITIL® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries. — IT Infrastructure Library® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries. Source (partially): ITIL Glossaries/ Acronyms © Crown copyright. All rights reserved. Material is reproduced with the permission of the Cabinet Office under delegated authority from the Controller of HMSO. — The complete [http://www.best-management-practice.com/bookstore.asp?DI=575004&FO=1230366 ITIL Glossary compiled by APMG in conjunction with the Cabinet Office and TSO] is available for download from the Internet.''

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