ITIL Glossary/ ITIL Terms R - Revision history

Andrea at 16:10, 7 February 2019

2019-02-07T16:10:38Z

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	Image:Thumb-glossary-itil.jpg\|right\|[[ITIL Glossary\|'''ITIL Glossary:''']]<br />All terms related to ITIL (ITIL 2011, ITIL V3 & V2) and IT Service Management ~~(ITSM~~)\|~~250px~~\|alt=ITIL Glossary ~~V3 2011~~\|thumb		Image:Thumb-glossary-itil.jpg\|right\|[[ITIL Glossary\|'''ITIL Glossary:''']]<br />All terms related to ITIL (ITIL 4, ITIL 2011, ITIL V3 & V2) and ITSM (IT Service Management)\|320px\|alt=ITIL Glossary\|thumb
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	~~The~~ ITIL glossary ~~provides you with~~ definitions for ~~the most important glossary~~ terms and acronyms ~~on the '''IT Infrastructure Library~~ ITIL~~®'''~~ (~~ITIL 2011, ITIL V3 & V2) and~~ IT ~~Service Management (ITSM~~) in alphabetical order.[[ITIL Glossary/~~_ITIL_Terms_R~~#ITIL\|['''1''']]]		This ITIL glossary includes definitions for key terms and acronyms of ITIL and ITSM (IT service management) in alphabetical order.[[ITIL Glossary/_ITIL_Terms_1-9#ITIL\|['''1''']]]

	[[ITIL Glossary#All ITIL Terms\|~~Look up all terms~~]] or ~~browse alphabetically~~:		[[ITIL Glossary#All ITIL Terms\|View the full list]] or use the alphabetical index:

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	===ITIL Terms ~~starting~~ with <big>R</big>===		===ITIL Terms beginning with <big>R</big>===
	----		----

	~~For quick access, all ITIL terms and definitions starting with "R" are listed below.~~		Please click on one of the terms to see its definition or [[#Definitions\|skip list and proceed to "Definitions"]].

	Please click on one of the terms to see its definition or [[#~~ITIL-~~Definitions-R\|skip list and proceed to "Definitions"]].

	<p> </p>		<p> </p>
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	*[[#Risk Register\|Risk Register]]		*[[#Risk Register\|Risk Register]]
	*[[#Roles\|Roles]]		*[[#Roles\|Roles]]
			*[[#Root cause\|Root cause]]

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	*ITIL V3: → [[ITIL Roles]]		*ITIL V3: → [[ITIL Roles]]
	*ITIL V2: → [[ITIL Roles#Roles in previous ITIL versions\|Roles in previous ITIL versions]]		*ITIL V2: → [[ITIL Roles#Roles in previous ITIL versions\|Roles in previous ITIL versions]]

			====Root cause====
			*The underlying or original cause of an [[ITIL_Glossary/_ITIL_Terms_I#Incident\|Incident]] or [[ITIL_Glossary/_ITIL_Terms_P#Problem\|Problem]].

	<p> </p>		<p> </p>

	<div align="right">[[#top\|→ ITIL terms starting with "R"]]</div>		<div align="right">[[#top-r\|→ ITIL terms starting with "R"]]</div>
	<div align="right">[[ITIL Glossary#All ITIL Terms\|→ Look up all ITIL terms]]</div>		<div align="right">[[ITIL Glossary#All ITIL Terms\|→ Look up all ITIL terms]]</div>

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	'''<span id="ITIL">Notes</span>'''		'''<span id="ITIL">Notes</span>'''

	~~<small>''~~[1] ITIL® ~~is a Registered Trade Mark of the Cabinet Office in the United Kingdom~~ and ~~other countries. —~~ IT Infrastructure Library® ~~is a~~ Registered Trade ~~Mark~~ of the ~~Cabinet Office in the United Kingdom and other countries~~.~~<br />~~Source (partially): ITIL ~~Glossaries/ Acronyms~~ © ~~Crown copyright~~. All ~~rights reserved. Material is reproduced with~~ the ~~permission of~~ the ~~Cabinet Office under delegated authority from the Controller of HMSO. — The complete~~ [~~http~~://www.~~best-management-practice~~.com/~~bookstore.asp?DI=575004&FO=1230366 ITIL Glossary compiled by APMG in conjunction with the Cabinet Office and TSO~~] ~~is available for download from the Internet~~.~~''</small>~~		[1] ITIL® and IT Infrastructure Library® are Registered Trade Marks of the PeopleCert group.

			[2] Source (partially): ITIL glossary and abbreviations © AXELOS Limited. All glosseries and terms for the AXELOS Global Best Practice Portfolio, including glosseries for ITIL v3 and ITIL 4 in various languages, are available for download on the [https://www.axelos.com/glossaries-of-terms AXELOS web site].

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Andrea at 12:16, 28 November 2014

2014-11-28T12:16:49Z

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Image:Thumb-glossary-itil.jpg|right|[[ITIL Glossary|'''ITIL Glossary:''']] All terms related to ITIL (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM)|250px|alt=ITIL Glossary V3 2011|thumb
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{|
|-
| style="border-bottom:1px solid grey" |ITIL Glossary Terms
|}

The ITIL glossary provides you with definitions for the most important glossary terms and acronyms on the '''IT Infrastructure Library ITIL®''' (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM) in alphabetical order.[[ITIL Glossary#ITIL|['''1''']]]

[[ITIL Glossary#All ITIL Terms|Look up all terms]] or browse alphabetically:

{|
| [[ITIL_Glossary/_ITIL_Terms_1-9|'''1 ... 9''']]
|}
{|
| [[ITIL_Glossary/_ITIL_Terms_A|'''A''']] |||| [[ITIL_Glossary/_ITIL_Terms_B|'''B''']] |||| [[ITIL_Glossary/_ITIL_Terms_C|'''C''']] |||| [[ITIL_Glossary/_ITIL_Terms_D|'''D''']] |||| [[ITIL_Glossary/_ITIL_Terms_E|'''E''']] |||| [[ITIL_Glossary/_ITIL_Terms_F|'''F''']] |||| '''G''' |||| '''H''' |||| [[ITIL_Glossary/_ITIL_Terms_I|'''I''']] |||| '''J''' |||| [[ITIL_Glossary/_ITIL_Terms_K|'''K''']] |||| '''L''' |||| [[ITIL_Glossary/_ITIL_Terms_M|'''M''']]
|-
| [[ITIL_Glossary/_ITIL_Terms_N|'''N''']] |||| [[ITIL_Glossary/_ITIL_Terms_O|'''O''']] |||| [[ITIL_Glossary/_ITIL_Terms_P|'''P''']] |||| '''Q''' |||| [[ITIL_Glossary/_ITIL_Terms_R|'''R''']] |||| [[ITIL_Glossary/_ITIL_Terms_S|'''S''']] |||| [[ITIL_Glossary/_ITIL_Terms_T|'''T''']] |||| [[ITIL_Glossary/_ITIL_Terms_U|'''U''']] |||| '''V''' |||| [[ITIL_Glossary/_ITIL_Terms_W|'''W''']] |||| '''X''' |||| '''Y''' |||| '''Z'''
|}

 
 

==ITIL Terms starting with <big>R</big>==

For quick access, all ITIL terms and definitions starting with "R" are listed below.

Please click on one of the terms to see its definition or [[#ITIL-Definitions-R|skip list and proceed to "Definitions"]].

 

* [[#Recovery Plan|Recovery Plan]]
* [[#Release|Release]]
* [[#Release Build|Release Build]]
* [[#Release Component|Release Component]]
* [[#Release Deployment|Release Deployment]]
* [[#Release and Deployment Management|Release and Deployment Management]]
* [[#Release Management|Release Management]]
* [[#Release Manager|Release Manager]]
* [[#Release Package|Release Package]]
* [[#Release Plan|Release Plan]]
* [[#Release Planning|Release Planning]]
* [[#Release Policy|Release Policy]]
* [[#Release Record|Release Record]]
* [[#Release Unit|Release Unit]]
* [[#Request Categorization|Request Categorization]]
* [[#Request for Access Rights|Request for Access Rights]]
* [[#Request for Change (RFC)|Request for Change (RFC)]]
* [[#Request for Service|Request for Service]]
* [[#Request Fulfilment|Request Fulfilment]]
* [[#Required Modifications to Service Catalogue|Required Modifications to Service Catalogue]]
* [[#Required Modifications to UCs|Required Modifications to UCs]]
* [[#RFC|RFC]]
* [[#RFC Assessment Guideline|RFC Assessment Guideline]]
* [[#RFC Template|RFC Template]]
* [[#Risk Analysis|Risk Analysis]]
* [[#Risk Management|Risk Management]]
* [[#Risk Management Policy|Risk Management Policy]]
* [[#Risk Manager|Risk Manager]]
* [[#Risk Monitoring|Risk Monitoring]]
* [[#Risk Register|Risk Register]]
* [[#Roles|Roles]]

 

==Definitions==

====Recovery Plan====
* Recovery Plans are created mainly by [[Availability Management|Availability]] and [[IT Service Continuity Management]].
* The plans contain detailed instructions for returning specific services and/or systems to a working state, which often includes recovering data to a known consistent state.
* → ITIL processes,
[[ITIL V3 Service Design|ITIL Service Design]] > [[Availability Management]]
[[ITIL V3 Service Design|ITIL Service Design]] > [[IT Service Continuity Management]]

====Release====
* A Release (also referred to as a “Release Package”) consists of a single Release Unit or a structured set of [[#Release Unit|Release Units]].

====Release and Deployment Management====
* → ITIL processes, [[ITIL V3 Service Transition|ITIL Service Transition]] > [[Release and Deployment Management]]

====Release Build====
* → ITIL sub-prozess, [[Release and Deployment Management#ITIL Release Build|Release Build]]

====Release Component====
* → ITIL sub-prozess, [[Service Validation and Testing#ITIL Validation RC Acquisition|Release Component Acquisition]]

====Release Deployment====
* → ITIL sub-prozess, [[Release and Deployment Management#ITIL Release Deployment|Release Deployment]]

====Release Management====
* → ITIL processes,
ITIL V3: [[ITIL V3 Service Transition|ITIL Service Transition]] > [[Release and Deployment Management]]
ITIL V2: [[Release Management]]

====Release Manager====
* → Roles within ITIL, [[ITIL Roles#Release Manager|Release Manager]]

====Release Package====
* → [[#Release|Release]]

====Release Plan====
* A Document that embraces all Releases in line for rollout and their planned implementation dates.
* A Release is defined as a collection of hardware, software, documentation, processes or other components required to implement one or more approved Changes to IT Services. The contents of each Release are managed and tested as a unit, and deployed as a single entity.
* → [[Checklist Release Plan]]
* → ITIL processes, [[Release Management|Release Management - ITIL V2]]

====Release Planning====
* → ITIL sub-prozess, [[Release and Deployment Management#ITIL Release Management Planning|Release Planning]]

====Release Policy====
* A set of rules for deploying releases into the live operational environment, defining different approaches for releases depending on their urgency and impact.
* → [[Checklist Release Policy|ITIL Checklist Release Policy]]
* → ITIL processes, [[ITIL V3 Service Transition|ITIL Service Transition]] > [[Release and Deployment Management]]

====Release Record====
* Release Record contains all details of a [[#Release|Release]], documenting the history of the Release from the first planning stages to closure.
* → ITIL processes, [[ITIL V3 Service Transition|ITIL Service Transition]] > [[Release and Deployment Management]]

====Release Unit====
* A Release Unit is a set of new, changed and/or unchanged [[ITIL_Glossary/_ITIL_Terms_C#CI (Configuration Item)|Configuration Items]], which are tested and introduced into the live environment together to implement one or several approved Changes.

====Request Categorization====
* → ITIL sub-prozess, [[Request Fulfilment#Request Fulfilment Logging|Request Logging and Categorization]]

====Request for Access Rights====
* A request to grant, change or revoke the right to use a particular service or access certain assets.

====Request for Change (RFC)====
* A formal request for a Change to be implemented.
* An RFC includes details of the proposed Change, and may be recorded on paper or electronically.
* The term RFC is often misused to mean a [[ITIL_Glossary/_ITIL_Terms_C#Change Record|Change Record]], or the Change in itself.
* → [[Checklist Request for Change RFC|ITIL Checklist Checklist Request for Change - RFC]]
* → ITIL processes, [[ITIL V3 Service Transition|ITIL Service Transition]] > [[Change Management]]

====Request for Service====
* A formal request from a user for something to be provided – for example, a request for information or advice; to reset a password; or to install a workstation for a new user.
* The details of a Request for Service are recorded by Request Fulfilment in a [[ITIL_Glossary/_ITIL_Terms_S#Service Request Record|Service Request Record]].
* → ITIL processes, [[ITIL V3 Service Operation|ITIL Service Operation]] > [[Request Fulfilment]]

====Request Fulfilment====
* → ITIL processes, [[ITIL V3 Service Operation|ITIL Service Operation]] > [[Request Fulfilment]]

====Required Modifications to Service Catalogue====
* A request from a Service Management process to change the [[ITIL_Glossary/_ITIL_Terms_S#Service Catalogue|Service Catalogue.]]
* This request is sent to [[Service Catalogue Management]] if new services or service attributes must be recorded.
* → ITIL processes, [[ITIL V3 Service Design|ITIL Service Design]] > [[Service Catalogue Management]]

====Required Modifications to UCs====
* A request from a Service Management process to change an [[ITIL_Glossary/_ITIL_Terms_U#Underpinning Contract|Underpinning Contract]].
* This request is most often sent from [[Service Level Management]] to [[Supplier Management]] if a new service requires a new or modified external Supporting Service.

====RFC====
* → [[#Request for Change (RFC)|Request for Change]]

====RFC Assessment Guideline====
* A guideline describing the aspects to be considered when assessing a proposed change.
* → ITIL processes, [[ITIL V3 Service Transition|ITIL Service Transition]] > [[Change Management]]

====RFC Template====
* A template to be used when formally requesting a Change. An RFC includes details of the proposed Change, and may be recorded on paper or electronically.
* → ITIL processes, [[ITIL V3 Service Transition|ITIL Service Transition]] > [[Change Management]]

====Risk Analysis====
* → ITIL sub-prozess, [[Risk Management#ITIL Risk Analysis|Business Impact and Risk Analysis]]

====Risk Management====
* → ITIL processes, [[ITIL V3 Service Design|ITIL Service Design]] > [[Risk Management]]

====Risk Management Policy====
* The Risk Management Policy describes and communicates the organization’s approach to managing risk.
* Most importantly, it defines how risk is quantified and who is in charge of specific risk management duties.
* The Risk Management Policy is maintained by the Risk Manager role, but to be effective it needs the backing of senior management.
* → ITIL processes, [[ITIL V3 Service Design|ITIL Service Design]] > [[Risk Management]]

====Risk Manager====
* → Roles within ITIL, [[ITIL Roles#Risk Manager|Risk Manager]]

====Risk Monitoring====
* → ITIL sub-prozess, [[Risk Management#Risk Monitoring ITIL|Risk Monitoring]]

====Risk Register====
* The Risk Register is a tool used by the [[Risk Management]] process to keep an overview of identified risks and corresponding counter measures.
* The Risk Register is sometimes referred to as the Risk Log.
* → ITIL processes, [[ITIL V3 Service Design|ITIL Service Design]] > [[Risk Management]]

====Roles====
* ITIL V3: → [[ITIL Roles]]
* ITIL V2: → [[ITIL Roles#Roles in previous ITIL versions|Roles in previous ITIL versions]]

 

<div align="right">[[#top|→ ITIL terms starting with "R"]]</div>
<div align="right">[[ITIL Glossary#All ITIL Terms|→ Look up all ITIL terms]]</div>

 

----
'''Notes'''

''[1] ITIL® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries. — IT Infrastructure Library® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries. Source (partially): ITIL Glossaries/ Acronyms © Crown copyright. All rights reserved. Material is reproduced with the permission of the Cabinet Office under delegated authority from the Controller of HMSO. — The complete [http://www.best-management-practice.com/bookstore.asp?DI=575004&FO=1230366 ITIL Glossary compiled by APMG in conjunction with the Cabinet Office and TSO] is available for download from the Internet.''

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