ITIL Glossary/ ITIL Terms P - Revision history

Andrea at 11:48, 23 February 2021

2021-02-23T11:48:05Z

← Older revision		Revision as of 13:48, 23 February 2021
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	Please click on one of the terms to see its definition or [[#Definitions\|skip list and proceed to "Definitions"]].		Please click on one of the terms to see its definition or [[#Definitions\|skip list and proceed to "Definitions"]].

	~~<p> </p>~~

	*[[#Pattern of Business Activity (PBA)\|Pattern of Business Activity (PBA)]]		*[[#Pattern of Business Activity (PBA)\|Pattern of Business Activity (PBA)]]
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	====Problem Priority====		====Problem Priority====
	*→ [[Checklist Problem Priority]]
	*→ ITIL processes, [[ITIL Service Operation\|ITIL Service Operation]] > [[Problem Management]]		*→ ITIL processes, [[ITIL Service Operation\|ITIL Service Operation]] > [[Problem Management]]

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	====Process Area====		====Process Area====
	*Process Area is a CMMI® [[ITIL Glossary#Notes\|['''2''']]] term with the following (CMMI) definition: “A cluster of related practices in an area that, when implemented collectively, satisfy a set of goals considered important for making significant improvement in that area”.		*Process Area is a CMMI® [[ITIL Glossary#Notes\|['''3''']]] term with the following (CMMI) definition: “A cluster of related practices in an area that, when implemented collectively, satisfy a set of goals considered important for making significant improvement in that area”.
	*In the context of ITIL this would mean that the top level processes such as (for example) Incident Management would be a Process Area. The Logging and Categorization of an Incident would constitute a Process within that Process Area.		*In the context of ITIL this would mean that the top level processes such as (for example) Incident Management would be a Process Area. The Logging and Categorization of an Incident would constitute a Process within that Process Area.

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	'''<span id="Notes">Notes</span>'''		'''<span id="Notes">Notes</span>'''

	[1] ITIL® ~~is a Registered Trade Mark of the Cabinet Office in the United Kingdom~~ and ~~other countries. —~~ IT Infrastructure Library® ~~is a~~ Registered Trade ~~Mark~~ of the ~~Cabinet Office in the United Kingdom and other countries~~.~~<br />~~Source (partially): ITIL ~~Glossaries/ Acronyms~~ © ~~Crown copyright~~. All ~~rights reserved. Material is reproduced with~~ the ~~permission of~~ the ~~Cabinet Office under delegated authority from the Controller of HMSO. — The complete~~ [~~http~~://www.~~best-management-practice~~.com/~~bookstore.asp?DI=575004&FO=1230366 ITIL Glossary compiled by APMG in conjunction with the Cabinet Office and TSO~~] ~~is available for download from the Internet~~. ~~<br />~~[2] CMMI® (Capability Maturity Model Integrated) is a registered trade mark of the Software Engineering Institute, Carnegie Mellon University.		[1] ITIL® and IT Infrastructure Library® are Registered Trade Marks of the PeopleCert group.

			[2] Source (partially): ITIL glossary and abbreviations © AXELOS Limited. All glosseries and terms for the AXELOS Global Best Practice Portfolio, including glosseries for ITIL v3 and ITIL 4 in various languages, are available for download on the [https://www.axelos.com/glossaries-of-terms AXELOS web site].

			[3] CMMI® (Capability Maturity Model Integrated) is a registered trade mark of the Software Engineering Institute, Carnegie Mellon University.

	<html>By:  Stefan Kempter <a href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>  and  Andrea Kempter <a href="https://www.linkedin.com/in/andreakempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Andrea Kempter \| Profile on LinkedIn" alt="Contributor: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</html>		<html>By:  Stefan Kempter <a href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>  and  Andrea Kempter <a href="https://www.linkedin.com/in/andreakempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Andrea Kempter \| Profile on LinkedIn" alt="Contributor: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</html>

Andrea at 16:09, 7 February 2019

2019-02-07T16:09:32Z

← Older revision		Revision as of 18:09, 7 February 2019
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	Image:Thumb-glossary-itil.jpg\|right\|[[ITIL Glossary\|'''ITIL Glossary:''']]<br />All terms related to ITIL (ITIL 2011, ITIL V3 & V2) and IT Service Management ~~(ITSM~~)\|~~250px~~\|alt=ITIL Glossary ~~V3 2011~~\|thumb		Image:Thumb-glossary-itil.jpg\|right\|[[ITIL Glossary\|'''ITIL Glossary:''']]<br />All terms related to ITIL (ITIL 4, ITIL 2011, ITIL V3 & V2) and ITSM (IT Service Management)\|320px\|alt=ITIL Glossary\|thumb
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	~~The~~ ITIL glossary ~~provides you with~~ definitions for ~~the most important glossary~~ terms and acronyms ~~on the '''IT Infrastructure Library~~ ITIL~~®'''~~ (~~ITIL 2011, ITIL V3 & V2) and~~ IT ~~Service Management (ITSM~~) in alphabetical order.[[ITIL Glossary/~~_ITIL_Terms_P~~#~~Notes~~\|['''1''']]]		This ITIL glossary includes definitions for key terms and acronyms of ITIL and ITSM (IT service management) in alphabetical order.[[ITIL Glossary/_ITIL_Terms_1-9#ITIL\|['''1''']]]

	[[ITIL Glossary#All ITIL Terms\|~~Look up all terms~~]] or ~~browse alphabetically~~:		[[ITIL Glossary#All ITIL Terms\|View the full list]] or use the alphabetical index:

	{\|		{\|
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	===ITIL Terms ~~starting~~ with <big>P</big>===		===ITIL Terms beginning with <big>P</big>===
	----		----

	~~For quick access, all ITIL terms and definitions starting with "P" are listed below.~~		Please click on one of the terms to see its definition or [[#Definitions\|skip list and proceed to "Definitions"]].

	Please click on one of the terms to see its definition or [[#~~ITIL-~~Definitions-P\|skip list and proceed to "Definitions"]].

	<p> </p>		<p> </p>
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	<div align="right">[[#top\|→ ITIL terms starting with "P"]]</div>		<div align="right">[[#top-p\|→ ITIL terms starting with "P"]]</div>
	<div align="right">[[ITIL Glossary#All ITIL Terms\|→ Look up all ITIL terms]]</div>		<div align="right">[[ITIL Glossary#All ITIL Terms\|→ Look up all ITIL terms]]</div>

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	'''<span id="Notes">Notes</span>'''		'''<span id="Notes">Notes</span>'''

	~~<small>''~~[1] ITIL® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries. — IT Infrastructure Library® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries.<br />Source (partially): ITIL Glossaries/ Acronyms © Crown copyright. All rights reserved. Material is reproduced with the permission of the Cabinet Office under delegated authority from the Controller of HMSO. — The complete [http://www.best-management-practice.com/bookstore.asp?DI=575004&FO=1230366 ITIL Glossary compiled by APMG in conjunction with the Cabinet Office and TSO] is available for download from the Internet. <br />[2] CMMI® (Capability Maturity Model Integrated) is a registered trade mark of the Software Engineering Institute, Carnegie Mellon University.~~''</small>~~		[1] ITIL® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries. — IT Infrastructure Library® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries.<br />Source (partially): ITIL Glossaries/ Acronyms © Crown copyright. All rights reserved. Material is reproduced with the permission of the Cabinet Office under delegated authority from the Controller of HMSO. — The complete [http://www.best-management-practice.com/bookstore.asp?DI=575004&FO=1230366 ITIL Glossary compiled by APMG in conjunction with the Cabinet Office and TSO] is available for download from the Internet. <br />[2] CMMI® (Capability Maturity Model Integrated) is a registered trade mark of the Software Engineering Institute, Carnegie Mellon University.

	<html>~~<div align="right">~~<a ~~rel="author"~~ href="https://~~plus~~.~~google~~.com/~~113316270668629760475~~"><img style="margin:0px 0px 0px 0px;" src="~~/skins/Vector~~/images~~/itpm~~/bookmarking/~~gplus~~.png" width="16" height="16" title="By: ~~Andrea~~ Kempter \| Profile on ~~Google+~~" alt="Author: ~~Andrea~~ Kempter, IT Process Maps GbR" /></a> &~~nbsp~~; &~~nbsp~~;		<html>By:  Stefan Kempter <a href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>  and  Andrea Kempter <a href="https://www.linkedin.com/in/andreakempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Andrea Kempter \| Profile on LinkedIn" alt="Contributor: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</html>
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Andrea at 12:16, 28 November 2014

2014-11-28T12:16:21Z

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Andrea: Created page with "
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<seo metakeywords="ITIL glossary definitions acronyms meanings terms words itsm it-service-management P" metadescription="Use this ITIL Glossary to look up the definitions of ITIL terms starting with the letter P: Pattern of Business Activity (PBA), PIR, ..., Purchase Request." />

NOTOC
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Image:Thumb-glossary-itil.jpg|right|[[ITIL Glossary|'''ITIL Glossary:''']] All terms related to ITIL (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM)|250px|alt=ITIL Glossary V3 2011|thumb
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{|
|-
| style="border-bottom:1px solid grey" |ITIL Glossary Terms
|}

The ITIL glossary provides you with definitions for the most important glossary terms and acronyms on the '''IT Infrastructure Library ITIL®''' (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM) in alphabetical order.[[ITIL Glossary#Notes|['''1''']]]

[[ITIL Glossary#All ITIL Terms|Look up all terms]] or browse alphabetically:

{|
| [[ITIL_Glossary/_ITIL_Terms_1-9|'''1 ... 9''']]
|}
{|
| [[ITIL_Glossary/_ITIL_Terms_A|'''A''']] |||| [[ITIL_Glossary/_ITIL_Terms_B|'''B''']] |||| [[ITIL_Glossary/_ITIL_Terms_C|'''C''']] |||| [[ITIL_Glossary/_ITIL_Terms_D|'''D''']] |||| [[ITIL_Glossary/_ITIL_Terms_E|'''E''']] |||| [[ITIL_Glossary/_ITIL_Terms_F|'''F''']] |||| '''G''' |||| '''H''' |||| [[ITIL_Glossary/_ITIL_Terms_I|'''I''']] |||| '''J''' |||| [[ITIL_Glossary/_ITIL_Terms_K|'''K''']] |||| '''L''' |||| [[ITIL_Glossary/_ITIL_Terms_M|'''M''']]
|-
| [[ITIL_Glossary/_ITIL_Terms_N|'''N''']] |||| [[ITIL_Glossary/_ITIL_Terms_O|'''O''']] |||| [[ITIL_Glossary/_ITIL_Terms_P|'''P''']] |||| '''Q''' |||| [[ITIL_Glossary/_ITIL_Terms_R|'''R''']] |||| [[ITIL_Glossary/_ITIL_Terms_S|'''S''']] |||| [[ITIL_Glossary/_ITIL_Terms_T|'''T''']] |||| [[ITIL_Glossary/_ITIL_Terms_U|'''U''']] |||| '''V''' |||| [[ITIL_Glossary/_ITIL_Terms_W|'''W''']] |||| '''X''' |||| '''Y''' |||| '''Z'''
|}

 
 

==ITIL Terms starting with <big>P</big>==

For quick access, all ITIL terms and definitions starting with "P" are listed below.

Please click on one of the terms to see its definition or [[#ITIL-Definitions-P|skip list and proceed to "Definitions"]].

 

* [[#Pattern of Business Activity (PBA)|Pattern of Business Activity (PBA)]]
* [[#PIR|PIR]]
* [[#Post Implementation Review (PIR)|Post Implementation Review (PIR)]]
* [[#Pro-Active User Information|Pro-Active User Information]]
* [[#Problem|Problem]]
* [[#Problem Categorization|Problem Categorization]]
* [[#Problem Closure|Problem Closure]]
* [[#Problem Identification|Problem Identification]]
* [[#Problem Management|Problem Management]]
* [[#Problem Management Report|Problem Management Report]]
* [[#Problem Manager|Problem Manager]]
* [[#Problem Priority|Problem Priority]]
* [[#Problem Record|Problem Record]]
* [[#Problem Report|Problem Report]]
* [[#Process and Asset Valuation|Process and Asset Valuation]]
* [[#Process Architect|Process Architect]]
* [[#Process Architecture|Process Architecture]]
* [[#Process Area|Process Area]]
* [[#Process Assessment Guideline|Process Assessment Guideline]]
* [[#Process Audit|Process Audit]]
* [[#Process Benchmarking|Process Benchmarking]]
* [[#Process Design|Process Design]]
* [[#Process Evaluation|Process Evaluation]]
* [[#Process Evaluation Programme|Process Evaluation Programme]]
* [[#Process Evaluation Report|Process Evaluation Report]]
* [[#Process Maturity Assessment|Process Maturity Assessment]]
* [[#Process Metric (KPI)|Process Metric (KPI)]]
* [[#Process Owner|Process Owner]]
* [[#Project Charter|Project Charter]]
* [[#Project Control|Project Control]]
* [[#Project Coordination|Project Coordination]]
* [[#Projected Service Availability (PSA)|Projected Service Availability (PSA)]]
* [[#Projected Service Outage (PSO)|Projected Service Outage (PSO)]]
* [[#Project History Log|Project History Log]]
* [[#Project Management (Transition Planning and Support)|Project Management (Transition Planning and Support)]]
* [[#Project Manager|Project Manager]]
* [[#Project Plan (Service Transition Plan)|Project Plan (Service Transition Plan)]]
* [[#Project Portfolio Status Report|Project Portfolio Status Report]]
* [[#Purchase Order|Purchase Order]]
* [[#Purchase Request|Purchase Request]]

 

==Definitions==

====Pattern of Business Activity (PBA)====
* Patterns of Business Activity (PBA) are workload profiles describing the demand for particular services.
* PBAs are an important tool used by Demand Management for anticipating and influencing service demand.
* → ITIL processes, [[ITIL V3 Service Strategy|ITIL Service Strategy]] > [[ITIL Demand Management|Demand Management]]

====PIR====
* → [[#Post Implementation Review (PIR)|Post Implementation Review]]

====Post Implementation Review (PIR)====
* The Post Implementation Review takes place after a Change has been implemented.
* It determines if the Change and its implementation Project were successful, and identifies opportunities for improvement.
* → [[Checklist Post Implementation Review (PIR)]]
* → ITIL processes, [[ITIL V3 Service Transition|ITIL Service Transition]] > [[Change Management]]

====Pro-Active User Information====
* A notification to users of existing or imminent service failures even if the [[ITIL Roles#User|users]] are not yet aware of the interruptions, so that users are in a position to prepare themselves for a period of service unavailability.
* → ITIL processes, [[ITIL V3 Service Operation|ITIL Service Operation]] > [[Incident Management]]

====Problem====
* A cause of one or more Incidents. The cause is not usually known at the time a Problem Record is created.
* → ITIL processes, [[ITIL V3 Service Operation|ITIL Service Operation]] > [[Problem Management]]

====Problem Categorization====
* → ITIL sub-prozess, [[Problem Management#ITIL Problem Management Prioritization|Problem Categorization and Prioritization]]

====Problem Closure====
* → [[Checklist Closure of a Problem]]
* → ITIL processes, [[ITIL V3 Service Operation|ITIL Service Operation]] > [[Problem Management]]

====Problem Identification====
* → ITIL sub-prozess, [[Problem Management#Problem Identification|Proactive Problem Identification]]

====Problem Management====
* → ITIL processes, [[ITIL V3 Service Operation|ITIL Service Operation]] > [[Problem Management]]

====Problem Management Report====
* A report supplying Problem-related information to the other Service Management processes.
* → ITIL processes, [[ITIL V3 Service Operation|ITIL Service Operation]] > [[Problem Management]]

====Problem Manager====
* → Roles within ITIL, [[ITIL Roles#Problem Manager|Problem Manager]]

====Problem Priority====
* → [[Checklist Problem Priority]]
* → ITIL processes, [[ITIL V3 Service Operation|ITIL Service Operation]] > [[Problem Management]]

====Problem Record====
* The Problem Record contains all details of a Problem, documenting the history of the Problem from detection to closure.
* → [[Checklist Problem Record|ITIL Checklist Problem Record]]
* → ITIL processes, [[ITIL V3 Service Operation|ITIL Service Operation]] > [[Problem Management]]

====Problem Report====
* → [[Checklist Problem Report]]

====Process and Asset Valuation====
* An estimate of the value a process or other asset represents for the business.
* This value is an important input for [[ITIL_Glossary/_ITIL_Terms_B#Business Impact and Risk Analysis|Risk Analysis]].
* → ITIL processes, [[ITIL V3 Service Design|ITIL Service Design]] > [[Risk Management]]

====Process Architect====
* → Roles within ITIL, [[ITIL Roles#Process Architect|Process Architect]]

====Process Architecture====
* An overview of all processes and process interfaces, used as a tool to make sure that all processes within an organization cooperate in a seamless way.
* The Process Architecture is part the Enterprise Architecture.
* → ITIL processes, [[ITIL V3 CSI - Continual Service Improvement|ITIL Continual Service Improvement (CSI)]] > [[Process Evaluation]]

====Process Area====
* Process Area is a CMMI® [[ITIL Glossary#Notes|['''2''']]] term with the following (CMMI) definition: “A cluster of related practices in an area that, when implemented collectively, satisfy a set of goals considered important for making significant improvement in that area”.
* In the context of ITIL this would mean that the top level processes such as (for example) Incident Management would be a Process Area. The Logging and Categorization of an Incident would constitute a Process within that Process Area.

====Process Assessment Guideline====
* A guideline describing the four most-often used approaches to evaluate the underlying service management processes: Process Maturity Assessments, Benchmarks, Audits and Process Reviews.
* → ITIL processes, [[ITIL V3 CSI - Continual Service Improvement|ITIL Continual Service Improvement (CSI)]] > [[Process Evaluation]]

====Process Audit====
* → ITIL sub-prozess, [[Process Evaluation#ITIL Process Audit|Process Audit]]

====Process Benchmarking====
* → ITIL sub-prozess, [[Process Evaluation#ITIL Process Benchmarking|Process Benchmarking]]

====Process Design====
* The description of a process including its in- and outputs, activities, and responsibilities.
* Process Designs are under the control of Process Management.
* → ITIL processes, [[ITIL V3 CSI - Continual Service Improvement|ITIL Continual Service Improvement (CSI)]] > [[Process Evaluation]]

====Process Evaluation====
* → ITIL processes, [[ITIL V3 CSI - Continual Service Improvement|ITIL Continual Service Improvement (CSI)]] > [[Process Evaluation]]

====Process Evaluation Programme====
* The purpose of the Process Evaluation Programme is to make sure all relevant processes and areas of the organization are subject to regular Process Maturity Assessments, Benchmarks, Audits and/ or Process Reviews, as appropriate.
* → ITIL processes, [[ITIL V3 CSI - Continual Service Improvement|ITIL Continual Service Improvement (CSI)]] > [[Process Evaluation]]

====Process Evaluation Report====
* The results from a Process Maturity Assessment, Benchmarking, Audit, or Process Review, including identified shortcomings and areas which must be addressed by improvement initiatives.
* → ITIL processes, [[ITIL V3 CSI - Continual Service Improvement|ITIL Continual Service Improvement (CSI)]] > [[Process Evaluation]]

====Process Maturity Assessment====
* → ITIL sub-prozess, [[Process Evaluation#Process Maturity Assessment|Process Maturity Assessment]]

====Process Metric (KPI)====
* Process Metrics (Key Performance Indicators – KPIs) define what is to be measured and reported to help manage a process.
* → ITIL processes, [[ITIL V3 CSI - Continual Service Improvement|ITIL Continual Service Improvement (CSI)]] > [[Process Evaluation]]

====Process Owner====
* → Roles within ITIL, [[ITIL Roles#Process Owner|Process Owner]]

====Project Charter====
* The Project Charter is a statement of the scope, objectives and participants in a project.
* It outlines the project objectives, identifies the main stakeholders, defines the authority of the [[ITIL Roles#Project Manager|Project Manager]] and the resources at his disposal, and lists any constraints and assumptions affecting the project.
* → ITIL processes, [[ITIL V3 Service Transition|ITIL Service Transition]] > [[Project Management - Transition Planning and Support]]

====Project Control====
* → ITIL sub-prozess, [[Project Management - Transition Planning and Support#ITIL Project Management Control]]

====Project Coordination====
* → ITIL sub-prozess, [[Project Management - Transition Planning and Support#Project Management Planning|Project Planning and Coordination]]

====Projected Service Availability (PSA)====
* A Document that identifies the effect of planned Changes on agreed Service Levels, based on the [[ITIL_Glossary/_ITIL_Terms_F#Forward Schedule of Changes (FSC)|Forward Schedule of Change (FSC)]].
* → ITIL processes, [[Change Management - ITIL V2]]

====Projected Service Outage (PSO)====
* The Projected Service Outage (PSO) document lists any expected deviations from the service availability agreed in [[ITIL_Glossary/_ITIL_Terms_S#Service Level Agreement (SLA)|SLAs]].
* → ITIL processes, [[ITIL V3 Service Transition|ITIL Service Transition]] > [[Change Management]]

====Project History Log====
* A document recording important events during the course of the project, e.g. decisions, escalations and changes to the project scope.
* → ITIL processes, [[ITIL V3 Service Transition|ITIL Service Transition]] > [[Project Management - Transition Planning and Support]]

====Project Management (Transition Planning and Support)====
* → ITIL processes, [[ITIL V3 Service Transition|ITIL Service Transition]] > [[Project Management - Transition Planning and Support]]

====Project Manager====
* → Roles within ITIL, [[ITIL Roles#Project Manager|Project Manager]]

====Project Plan (Service Transition Plan)====
* A Project Plan (in ITIL also referred to as Service Transition Plan) is a formal, approved document showing the major deliverables, milestones, activities and resources for a project, used to guide both project execution and project control.
* → ITIL processes, [[ITIL V3 Service Transition|ITIL Service Transition]] > [[Project Management - Transition Planning and Support]]

====Project Portfolio Status Report====
* The Project Portfolio Status Report is an overall summary of all planned or ongoing projects, listing key project data like milestones and current project status.
* → ITIL processes, [[ITIL V3 Service Transition|ITIL Service Transition]] > [[Project Management - Transition Planning and Support]]

====Purchase Order====
* An order for purchasing items from a supplier.
* If the order is for an externally supplied Supporting Service it is accompanied by an [[ITIL_Glossary/_ITIL_Terms_U#Underpinning Contract|Underpinning Contract]] defining service level targets.
* → ITIL processes, [[ITIL V3 Service Design|ITIL Service Design]] > [[Supplier Management]]

====Purchase Request====
* A request to purchase a service or a product from an external supplier, issued for example from [[Release and Deployment Management|Release Management]] during Service Build.
* Processing of a Purchase Request will generally proceed only if the requester also holds an approved budget for the purchase.
* → ITIL processes, [[ITIL V3 Service Design|ITIL Service Design]] > [[Supplier Management]]

 

<div align="right">[[#top|→ ITIL terms starting with "A"]]</div>
<div align="right">[[ITIL Glossary#All ITIL Terms|→ Look up all ITIL terms]]</div>

 

----
'''Notes'''

''[1] ITIL® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries. — IT Infrastructure Library® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries. Source (partially): ITIL Glossaries/ Acronyms © Crown copyright. All rights reserved. Material is reproduced with the permission of the Cabinet Office under delegated authority from the Controller of HMSO. — The complete [http://www.best-management-practice.com/bookstore.asp?DI=575004&FO=1230366 ITIL Glossary compiled by APMG in conjunction with the Cabinet Office and TSO] is available for download from the Internet. [2] CMMI® (Capability Maturity Model Integrated) is a registered trade mark of the Software Engineering Institute, Carnegie Mellon University.''

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