ITIL Glossary/ ITIL Terms E - Revision history

Andrea at 16:03, 7 February 2019

2019-02-07T16:03:31Z

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	Image:Thumb-glossary-itil.jpg\|right\|[[ITIL Glossary\|'''ITIL Glossary:''']]<br />All terms related to ITIL (ITIL 2011, ITIL V3 & V2) and IT Service Management ~~(ITSM~~)\|~~250px~~\|alt=ITIL Glossary ~~V3 2011~~\|thumb		Image:Thumb-glossary-itil.jpg\|right\|[[ITIL Glossary\|'''ITIL Glossary:''']]<br />All terms related to ITIL (ITIL 4, ITIL 2011, ITIL V3 & V2) and ITSM (IT Service Management)\|320px\|alt=ITIL Glossary\|thumb
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	~~The~~ ITIL glossary ~~provides you with~~ definitions for ~~the most important glossary~~ terms and acronyms ~~on the '''IT Infrastructure Library~~ ITIL~~®'''~~ (~~ITIL 2011, ITIL V3 & V2) and~~ IT ~~Service Management (ITSM~~) in alphabetical order.[[ITIL Glossary/~~_ITIL_Terms_E~~#ITIL\|['''1''']]]		This ITIL glossary includes definitions for key terms and acronyms of ITIL and ITSM (IT service management) in alphabetical order.[[ITIL Glossary/_ITIL_Terms_1-9#ITIL\|['''1''']]]

	[[ITIL Glossary#All ITIL Terms\|~~Look up all terms~~]] or ~~browse alphabetically~~:		[[ITIL Glossary#All ITIL Terms\|View the full list]] or use the alphabetical index:

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	===ITIL Terms ~~starting~~ with <big>E</big>===		===ITIL Terms beginning with <big>E</big>===
	----		----

	~~For quick access, all ITIL terms and definitions starting with "E" are listed below.~~

	Please click on one of the terms to see its definition.		Please click on one of the terms to see its definition.
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	<div align="right">[[#top\|→ ITIL terms starting with "E"]]</div>		<div align="right">[[#top-e\|→ ITIL terms starting with "E"]]</div>
	<div align="right">[[ITIL Glossary#All ITIL Terms\|→ Look up all ITIL terms]]</div>		<div align="right">[[ITIL Glossary#All ITIL Terms\|→ Look up all ITIL terms]]</div>

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	'''<span id="ITIL">Notes</span>'''		'''<span id="ITIL">Notes</span>'''

	~~<small>''~~[1] ITIL® ~~is a Registered Trade Mark of the Cabinet Office in the United Kingdom~~ and ~~other countries. —~~ IT Infrastructure Library® ~~is a~~ Registered Trade ~~Mark~~ of the ~~Cabinet Office in the United Kingdom and other countries~~.~~<br />~~Source (partially): ITIL ~~Glossaries/ Acronyms~~ © ~~Crown copyright~~. All ~~rights reserved. Material is reproduced with~~ the ~~permission of~~ the ~~Cabinet Office under delegated authority from the Controller of HMSO. — The complete~~ [~~http~~://www.~~best-management-practice~~.com/~~bookstore.asp?DI=575004&FO=1230366 ITIL Glossary compiled by APMG in conjunction with the Cabinet Office and TSO~~] ~~is available for download from the Internet~~.~~''</small>~~		[1] ITIL® and IT Infrastructure Library® are Registered Trade Marks of the PeopleCert group.

			[2] Source (partially): ITIL glossary and abbreviations © AXELOS Limited. All glosseries and terms for the AXELOS Global Best Practice Portfolio, including glosseries for ITIL v3 and ITIL 4 in various languages, are available for download on the [https://www.axelos.com/glossaries-of-terms AXELOS web site].

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Andrea at 15:09, 2 August 2013

2013-08-02T15:09:04Z

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Image:Thumb-glossary-itil.jpg|right|[[ITIL Glossary|'''ITIL Glossary:''']] All terms related to ITIL (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM)|250px|alt=ITIL Glossary V3 2011|thumb
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{|
|-
| style="border-bottom:1px solid grey" |ITIL Glossary Terms
|}

The ITIL glossary provides you with definitions for the most important glossary terms and acronyms on the '''IT Infrastructure Library ITIL®''' (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM) in alphabetical order.[[ITIL Glossary#ITIL|['''1''']]]

[[ITIL Glossary#All ITIL Terms|Look up all terms]] or browse alphabetically:

{|
| [[ITIL_Glossary/_ITIL_Terms_1-9|'''1 ... 9''']]
|}
{|
| [[ITIL_Glossary/_ITIL_Terms_A|'''A''']] |||| [[ITIL_Glossary/_ITIL_Terms_B|'''B''']] |||| [[ITIL_Glossary/_ITIL_Terms_C|'''C''']] |||| [[ITIL_Glossary/_ITIL_Terms_D|'''D''']] |||| [[ITIL_Glossary/_ITIL_Terms_E|'''E''']] |||| [[ITIL_Glossary/_ITIL_Terms_F|'''F''']] |||| '''G''' |||| '''H''' |||| [[ITIL_Glossary/_ITIL_Terms_I|'''I''']] |||| '''J''' |||| [[ITIL_Glossary/_ITIL_Terms_K|'''K''']] |||| '''L''' |||| [[ITIL_Glossary/_ITIL_Terms_M|'''M''']]
|-
| [[ITIL_Glossary/_ITIL_Terms_N|'''N''']] |||| [[ITIL_Glossary/_ITIL_Terms_O|'''O''']] |||| [[ITIL_Glossary/_ITIL_Terms_P|'''P''']] |||| '''Q''' |||| [[ITIL_Glossary/_ITIL_Terms_R|'''R''']] |||| [[ITIL_Glossary/_ITIL_Terms_S|'''S''']] |||| [[ITIL_Glossary/_ITIL_Terms_T|'''T''']] |||| [[ITIL_Glossary/_ITIL_Terms_U|'''U''']] |||| '''V''' |||| [[ITIL_Glossary/_ITIL_Terms_W|'''W''']] |||| '''X''' |||| '''Y''' |||| '''Z'''
|}

 
 

==ITIL Terms starting with <big>E</big>==

For quick access, all ITIL terms and definitions starting with "E" are listed below.

Please click on one of the terms to see its definition.

 

* [[#Emergency Change|Emergency Change]]
* [[#Emergency Change Advisory Board (ECAB)|Emergency Change Advisory Board (ECAB)]]
* [[#Emergency Committee (EC)|Emergency Committee (EC)]]
* [[#Emergency Plan|Emergency Plan]]
* [[#Enterprise Architect|Enterprise Architect]]
* [[#Enterprise Architecture (EA)|Enterprise Architecture (EA)]]
* [[#Enterprise Policies and Regulations|Enterprise Policies and Regulations]]
* [[#Event Categorization Scheme|Event Categorization Scheme]]
* [[#Event Filtering and Correlation Rules|Event Filtering and Correlation Rules]]
* [[#Event Management|Event Management]]
* [[#Event Manager|Event Manager]]
* [[#Event Monitoring|Event Monitoring]]
* [[#Event Record|Event Record]]
* [[#Event Review|Event Review]]
* [[#Event Trends and Patterns|Event Trends and Patterns]]

 

==Definitions==

====Emergency Change====
* A Change that must be introduced as soon as possible – for example, to resolve a major incident or implement a security patch.
* → ITIL processes, [[ITIL V3 Service Transition|ITIL Service Transition]] > [[Change Management]]

====Emergency Change Advisory Board (ECAB)====
* → Roles within ITIL, [[ITIL Roles#Emergency Change Advisory Board (ECAB)|Emergency Change Advisory Board (ECAB)]]
* A sub-set of the [[ITIL_Glossary/_ITIL_Terms_C#Change Advisory Board (CAB)|Change Advisory Board]] who makes decisions about high impact Emergency Changes.
* Membership of the ECAB may be decided at the time a meeting is called, and depends on the nature of the Emergency Change.

====Emergency Committee (EC)====
* → Roles within ITIL,
ITIL V2: [[ITIL Roles#EC|Emergency Committee (EC)]]
ITIL V3: [[ITIL Roles#Emergency Change Advisory Board (ECAB)|Emergency Change Advisory Board (ECAB)]]

====Emergency Plan====
* → [[Checklist Emergency Plan]]

====Enterprise Architect====
* → Roles within ITIL, [[ITIL Roles#Enterprise Architect|Enterprise Architect]]
* The Enterprise Architect is responsible for maintaining the Enterprise Architecture (EA), a description of the essential components of a business, including their interrelationships.
* Bigger organizations may opt to introduce specialist EA roles like Business Architect, Application Architect, Information Architect, or Infrastructure Architect.

====Enterprise Architecture (EA)====
* An Enterprise Architecture (EA) is a description of the essential components of a business, including their interrelationships.
* In most cases, an EA covers the following domains: Business, Information, Applications and Technology.
* → ITIL processes, [[ITIL V3 Service Design|ITIL Service Design]] > [[IT Architecture Management|Architecture Management]]

====Enterprise Policies and Regulations====
* A set of binding enterprise policies and regulations which are an important input for the [[Compliance Management]] process.
* → ITIL processes, [[ITIL V3 Service Design|ITIL Service Design]] > [[Compliance Management]]

====Event Categorization Scheme====
* The Categorization Scheme for Events supports a consistent approach to dealing with specific types of Events.
* Ideally, this scheme should be harmonized with the schemes to categorize CIs, Incidents and Problems.
* → ITIL processes, [[ITIL V3 Service Operation|ITIL Service Operation]] > [[Event Management]]

====Event Filtering and Correlation Rules====
* Rules and criteria used to determine if an Event is significant and to decide upon an appropriate response.
* Filtering and Correlation Rules are typically used by Event Monitoring systems.
* Some of those rules are defined during the Service Design stage, for example to ensure that Events are triggered when the required service availability is endangered.
* → ITIL processes, [[ITIL V3 Service Operation|ITIL Service Operation]] > [[Event Management]]

====Event Management====
* → ITIL processes, [[ITIL V3 Service Operation|ITIL Service Operation]] > [[Event Management]]

====Event Manager====
* → Roles within ITIL, see [[ITIL Roles#IT Operations Manager|IT Operations Manager]]

====Event Monitoring====
* → ITIL sub-prozess, [[Event Management#ITIL Event Management Maintenance|Maintenance of Event Monitoring Mechanisms and Rules]]

====Event Record====
* A record describing a change of state which has significance for the management of a Configuration Item or service.
* The term Event is also used to mean an alert or notification created by any IT service, Configuration Item or monitoring tool.
* Events typically require IT operations personnel to take actions, and often lead to Incidents being logged.
* → ITIL processes, [[ITIL V3 Service Operation|ITIL Service Operation]] > [[Event Management]]

====Event Review====
* → ITIL sub-prozess, [[Event Management#ITIL Event Management Review|Event Review and Closure

====Event Trends and Patterns====
* Any trends and patterns identified during analysis of significant Events, which suggest that improvements to the infrastructure are needed.
* → ITIL processes, [[ITIL V3 Service Operation|ITIL Service Operation]] > [[Event Management]]

 

<div align="right">[[#top|→ ITIL terms starting with "E"]]</div>
<div align="right">[[ITIL Glossary#All ITIL Terms|→ Look up all ITIL terms]]</div>

 

----
'''Notes'''

''[1] ITIL® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries. — IT Infrastructure Library® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries. Source (partially): ITIL Glossaries/ Acronyms © Crown copyright. All rights reserved. Material is reproduced with the permission of the Cabinet Office under delegated authority from the Controller of HMSO. — The complete [http://www.best-management-practice.com/bookstore.asp?DI=575004&FO=1230366 ITIL Glossary compiled by APMG in conjunction with the Cabinet Office and TSO] is available for download from the Internet.''

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