ITIL Glossary/ ITIL Terms A - Revision history

Andrea at 15:56, 7 February 2019

2019-02-07T15:56:01Z

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	Image:Thumb-glossary-itil.jpg\|right\|[[ITIL Glossary\|'''ITIL Glossary:''']]<br />All terms related to ITIL (ITIL 2011, ITIL V3 & V2) and IT Service Management ~~(ITSM~~)\|~~250px~~\|alt=ITIL Glossary ~~V3 2011~~\|thumb		Image:Thumb-glossary-itil.jpg\|right\|[[ITIL Glossary\|'''ITIL Glossary:''']]<br />All terms related to ITIL (ITIL 4, ITIL 2011, ITIL V3 & V2) and ITSM (IT Service Management)\|320px\|alt=ITIL Glossary\|thumb
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	~~The~~ ITIL glossary ~~provides you with~~ definitions for ~~the most important glossary~~ terms and acronyms ~~on the '''IT Infrastructure Library~~ ITIL~~®'''~~ (~~ITIL 2011, ITIL V3 & V2) and~~ IT ~~Service Management (ITSM~~) in alphabetical order.[[ITIL Glossary/~~_ITIL_Terms_A~~#ITIL\|['''1''']]]		This ITIL glossary includes definitions for key terms and acronyms of ITIL and ITSM (IT service management) in alphabetical order.[[ITIL Glossary/_ITIL_Terms_1-9#ITIL\|['''1''']]]

	[[ITIL Glossary#All ITIL Terms\|~~Look up all terms~~]] or ~~browse alphabetically~~:		[[ITIL Glossary#All ITIL Terms\|View the full list]] or use the alphabetical index:

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	===ITIL Terms ~~starting~~ with <big>A</big>===		===ITIL Terms beginning with <big>A</big>===
	----		----

	~~For quick access, all ITIL terms and definitions starting with "A" are listed below.~~		Please click on one of the terms to see its definition or [[#Definitions\|skip list and proceed to "Definitions"]].

	Please click on one of the terms to see its definition or [[#~~ITIL-~~Definitions-A\|skip list and proceed to "Definitions"]].

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	<div align="right">[[#top\|→ ITIL terms starting with "A"]]</div>		<div align="right">[[#top-a\|→ ITIL terms starting with "A"]]</div>
	<div align="right">[[ITIL Glossary#All ITIL Terms\|→ Look up all ITIL terms]]</div>		<div align="right">[[ITIL Glossary#All ITIL Terms\|→ Look up all ITIL terms]]</div>

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	'''<span id="ITIL">Notes</span>'''		'''<span id="ITIL">Notes</span>'''

	~~<small>''~~[1] ITIL® ~~is a Registered Trade Mark of the Cabinet Office in the United Kingdom~~ and ~~other countries. —~~ IT Infrastructure Library® ~~is a~~ Registered Trade ~~Mark~~ of the ~~Cabinet Office in the United Kingdom and other countries~~.~~<br />~~Source (partially): ITIL ~~Glossaries/ Acronyms~~ © ~~Crown copyright~~. All ~~rights reserved. Material is reproduced with~~ the ~~permission of~~ the ~~Cabinet Office under delegated authority from the Controller of HMSO. — The complete~~ [~~http~~://www.~~best-management-practice~~.com/~~bookstore.asp?DI=575004&FO=1230366 ITIL Glossary compiled by APMG in conjunction with the Cabinet Office and TSO~~] ~~is available for download from the Internet~~.~~''</small>~~		[1] ITIL® and IT Infrastructure Library® are Registered Trade Marks of the PeopleCert group.

			[2] Source (partially): ITIL glossary and abbreviations © AXELOS Limited. All glosseries and terms for the AXELOS Global Best Practice Portfolio, including glosseries for ITIL v3 and ITIL 4 in various languages, are available for download on the [https://www.axelos.com/glossaries-of-terms AXELOS web site].

	<html>~~<div align="right">~~<a ~~rel="author"~~ href="https://~~plus~~.~~google~~.com/~~113316270668629760475~~"><img style="margin:0px 0px 0px 0px;" src="~~/skins/Vector~~/images~~/itpm~~/bookmarking/~~gplus~~.png" width="16" height="16" title="By: ~~Andrea~~ Kempter \| Profile on ~~Google+~~" alt="Author: ~~Andrea~~ Kempter, IT Process Maps GbR" /></a> &~~nbsp~~; &~~nbsp~~;		<html>By:  Stefan Kempter <a href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>  and  Andrea Kempter <a href="https://www.linkedin.com/in/andreakempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Andrea Kempter \| Profile on LinkedIn" alt="Contributor: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</html>
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Andrea at 11:37, 28 November 2014

2014-11-28T11:37:30Z

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Image:Thumb-glossary-itil.jpg|right|[[ITIL Glossary|'''ITIL Glossary:''']] All terms related to ITIL (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM)|250px|alt=ITIL Glossary V3 2011|thumb
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{|
|-
| style="border-bottom:1px solid grey" |ITIL Glossary Terms
|}

The ITIL glossary provides you with definitions for the most important glossary terms and acronyms on the '''IT Infrastructure Library ITIL®''' (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM) in alphabetical order.[[ITIL Glossary#ITIL|['''1''']]]

[[ITIL Glossary#All ITIL Terms|Look up all terms]] or browse alphabetically:

{|
| [[ITIL_Glossary/_ITIL_Terms_1-9|'''1 ... 9''']]
|}
{|
| [[ITIL_Glossary/_ITIL_Terms_A|'''A''']] |||| [[ITIL_Glossary/_ITIL_Terms_B|'''B''']] |||| [[ITIL_Glossary/_ITIL_Terms_C|'''C''']] |||| [[ITIL_Glossary/_ITIL_Terms_D|'''D''']] |||| [[ITIL_Glossary/_ITIL_Terms_E|'''E''']] |||| [[ITIL_Glossary/_ITIL_Terms_F|'''F''']] |||| '''G''' |||| '''H''' |||| [[ITIL_Glossary/_ITIL_Terms_I|'''I''']] |||| '''J''' |||| [[ITIL_Glossary/_ITIL_Terms_K|'''K''']] |||| '''L''' |||| [[ITIL_Glossary/_ITIL_Terms_M|'''M''']]
|-
| [[ITIL_Glossary/_ITIL_Terms_N|'''N''']] |||| [[ITIL_Glossary/_ITIL_Terms_O|'''O''']] |||| [[ITIL_Glossary/_ITIL_Terms_P|'''P''']] |||| '''Q''' |||| [[ITIL_Glossary/_ITIL_Terms_R|'''R''']] |||| [[ITIL_Glossary/_ITIL_Terms_S|'''S''']] |||| [[ITIL_Glossary/_ITIL_Terms_T|'''T''']] |||| [[ITIL_Glossary/_ITIL_Terms_U|'''U''']] |||| '''V''' |||| [[ITIL_Glossary/_ITIL_Terms_W|'''W''']] |||| '''X''' |||| '''Y''' |||| '''Z'''
|}

 
 

==ITIL Terms starting with <big>A</big>==

For quick access, all ITIL terms and definitions starting with "A" are listed below.

Please click on one of the terms to see its definition or [[#ITIL-Definitions-A|skip list and proceed to "Definitions"]].

 

* [[#Acceptance Test|Acceptance Test]]
* [[#Access Management|Access Management]]
* [[#Access Manager|Access Manager]]
* [[#Access Rights|Access Rights]]
* [[#Application Developer|Application Developer]]
* [[#Application Development|Application Development]]
* [[#Application Framework|Application Framework]]
* [[#Application Management|Application Management]]
* [[#Application Manager|Application Manager]]
* [[#Applications Analyst|Applications Analyst]]
* [[#Architecture Management|Architecture Management]]
* [[#Availability Design Guidelines|Availability Design Guidelines]]
* [[#Availability Guidelines for the Service Desk|Availability Guidelines for the Service Desk]]
* [[#Availability Improvement Plan|Availability Improvement Plan]]
* [[#Availability/ ITSCM/ Security Testing Schedule|Availability/ ITSCM/ Security Testing Schedule]]
* [[#Availability Management|Availability Management]]
* [[#Availability Management Information System|Availability Management Information System]]
* [[#Availability Manager|Availability Manager]]
* [[#Availability Monitoring|Availability Monitoring]]
* [[#Availability Plan|Availability Plan]]
* [[#Availability Report|Availability Report]]
* [[#Availability Test|Availability Test]]

 

==Definitions==

====Acceptance Test====
* → ITIL sub-prozess, [[Service Validation and Testing#ITIL Service Acceptance Testing|Service Acceptance Testing]]

====Access Management====
* → ITIL processes, [[ITIL V3 Service Operation|ITIL Service Operation]] > [[Access Management]]

====Access Manager====
* → Roles within ITIL, [[ITIL Roles#Access Manager|Access Manager]]

====Access Rights====
* A set of data defining what services a user is allowed to access.
* This definition is achieved by assigning the user, identified by his User Identity, to one or more User Roles.
* → ITIL processes, [[ITIL V3 Service Operation|ITIL Service Operation]] > [[Access Management]]

====Application Development====
* → ITIL processes, [[ITIL V3 Service Transition|ITIL Service Transition]] > [[Application Development and Customization|Application Development]]

====Application Developer====
* → Roles within ITIL, [[ITIL Roles#Application Developer|Application Developer]]

====Application Framework====
* Application Frameworks aim to promote the re-use of components and the standardizing of technologies on which applications are based.
* For this reason, they have to be planned and managed separately from software development projects – but must be carefully aligned with the needs of software developers.
* Application Frameworks define classes of applications, typically with common non-functional requirements.
* → ITIL processes, [[ITIL V3 Service Design|ITIL Service Design]] > [[IT Architecture Management|Architecture Management]]

====Application Management====
* → ITIL processes, [[ITIL V3 Service Operation|ITIL Service Operation]] > [[ITIL Application Management|Application Management]]

====Application Manager====
* The Application Manager is responsible for the creation, upgrading and supporting of an application or application-class.
* In the main he is Service Provider for the IT Service Management processes, i.e. he ensures the frictionless operation of the applications and supports application-related project activities.
* → Roles within ITIL V2: Roles outside of IT Service Management

====Applications Analyst====
* → Roles within ITIL, [[ITIL Roles#Applications Analyst|Applications Analyst]]

====Architecture Management====
* → ITIL processes, [[ITIL V3 Service Design|ITIL Service Design]] > [[IT Architecture Management|Architecture Management]]

====Availability Design Guidelines====
* The Availability Design Guidelines define from a technical point of view how the required availability levels can be achieved, including specific instructions for application development and for externally sourced infrastructure components.
* → ITIL processes, [[ITIL V3 Service Design|ITIL Service Design]] > [[Availability Management]]

====Availability Guidelines for the Service Desk====
* Rules produced by [[Availability Management]] on how to manage Incidents causing unavailability, to prevent minor Incidents from becoming major Incidents.
* → ITIL processes, [[ITIL V3 Service Design|ITIL Service Design]] > [[Availability Management]]

====Availability Improvement Plan====
* A Plan to ensure that existing and future Availability requirements for IT Services can be fulfilled cost-effectively.
* It embraces a description of the current situation, improvement measures and planned new guidelines.
* → [[Checklist Availability Improvement Plan]]
* → ITIL processes, [[Availability Management - ITIL V2]]

====Availability/ ITSCM/ Security Testing Schedule====
* A schedule for the regular testing of all availability, continuity and security mechanisms, jointly maintained by [[Availability Management|Availability]], [[IT Service Continuity Management|IT Service Continuity]] and [[IT Security Management|Information Security Management]].
* → ITIL processes,
[[ITIL V3 Service Design|ITIL Service Design]] > [[Availability Management]]
[[ITIL V3 Service Design|ITIL Service Design]] > [[IT Service Continuity Management]]
** [[ITIL V3 Service Design|ITIL Service Design]] > [[IT Security Management|Information Security Management]]

====Availability Management====
* → ITIL processes, [[ITIL V3 Service Design|ITIL Service Design]] > [[Availability Management]]

====Availability Management Information System====
* A virtual repository of all [[Availability Management]] data, usually stored in multiple physical locations.
* → ITIL processes, [[ITIL V3 Service Design|ITIL Service Design]] > [[Availability Management]]

====Availability Manager====
* → Roles within ITIL, [[ITIL Roles#Availability Manager|Availability Manager]]

====Availability Monitoring====
* → ITIL sub-prozess, [[Availability Management#ITIL Availability Management Reporting|Availability Monitoring and Reporting]]

====Availability Plan====
* The Availability Plan contains detailed information about initiatives aimed at improving service and/ or component availability.
* → ITIL processes, [[ITIL V3 Service Design|ITIL Service Design]] > [[Availability Management]]

====Availability Report====
* The Availability Report provides other Service Management processes and IT Management with information related to service and infrastructure component availability.
* → [[Checklist Availability Report]]
* → ITIL processes, [[ITIL V3 Service Design|ITIL Service Design]] > [[Availability Management]]

====Availability Test====
* → ITIL sub-prozess, [[Availability Management#Availability Management Testing|Availability Testing]]

 

<div align="right">[[#top|→ ITIL terms starting with "A"]]</div>
<div align="right">[[ITIL Glossary#All ITIL Terms|→ Look up all ITIL terms]]</div>

 

----
'''Notes'''

''[1] ITIL® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries. — IT Infrastructure Library® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries. Source (partially): ITIL Glossaries/ Acronyms © Crown copyright. All rights reserved. Material is reproduced with the permission of the Cabinet Office under delegated authority from the Controller of HMSO. — The complete [http://www.best-management-practice.com/bookstore.asp?DI=575004&FO=1230366 ITIL Glossary compiled by APMG in conjunction with the Cabinet Office and TSO] is available for download from the Internet.''

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