ITIL Glossary - Revision history

Stefan: Streamlined introductory text at the beginning.

2019-05-30T09:54:06Z

Streamlined introductory text at the beginning.

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	[[image:Thumb-glossary-itil.jpg\|thumb\|320px\|right\|alt=ITIL Glossar\|link=https://wiki.en.it-processmaps.com/index.php/File:Thumb-glossary-itil.jpg\|[[ITIL Glossary#ITIL Glossary A-Z\|'''ITIL Glossary''']]<br />~~All terms~~ and definitions related to ~~the IT Infrastructure Library~~ ITIL® ~~(ITIL 4, ITIL 2011, ITIL V3 & V2)~~ and ITSM (IT Service Management)]]		[[image:Thumb-glossary-itil.jpg\|thumb\|320px\|right\|alt=ITIL Glossar\|link=https://wiki.en.it-processmaps.com/index.php/File:Thumb-glossary-itil.jpg\|[[ITIL Glossary#ITIL Glossary A-Z\|'''ITIL Glossary''']]<br />Terms and definitions related to ITIL® and ITSM (IT Service Management)]]
	~~The~~ ITIL glossary ~~provides you with~~ definitions for ~~the most important glossary~~ terms and acronyms ~~on the '''IT Infrastructure Library ITIL®''' (ITIL 4,~~ ITIL ~~2011, ITIL V3 & V2)~~ and ITSM (IT ~~Service Management~~) in alphabetical order.[[ITIL Glossary#ITIL\|['''1''']]]		This ITIL glossary includes definitions for key terms and acronyms of ITIL and ITSM (IT service management) in alphabetical order.[[ITIL Glossary#ITIL\|['''1''']]]

	~~Names of processes, roles and ITIL inputs/ outputs that are specific to a particular version of ITIL are labeled accordingly (e.g. glossary terms introduced with ITIL 2011).~~

	~~You are able to navigate the ITIL glossary:~~

	Related contents of this ITIL Wiki, like ITIL process definitions and role descriptions can be reached via links. [[ITIL Glossary#ITIL\|['''2''']]]		Related contents in this ITIL Wiki, like ITIL process definitions and role descriptions, can be reached via links. [[ITIL Glossary#ITIL\|['''2''']]]

	~~<p> </p>~~

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	[[ITIL Glossary#All ITIL Terms\|~~Look up all terms~~]] or ~~browse alphabetically~~:		[[ITIL Glossary#All ITIL Terms\|View the full list]] or use the alphabetical index:

	{\|		{\|
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	'''Other languages''': The [https://wiki.de.it-processmaps.com/index.php/ITIL-Glossar ITIL Glossary, German Version] and the [https://wiki.es.it-processmaps.com/index.php/Glosario_ITIL ITIL Glossary in Spanish].		'''Other languages''': The [https://wiki.de.it-processmaps.com/index.php/ITIL-Glossar ITIL Glossary, German Version] and the [https://wiki.es.it-processmaps.com/index.php/Glosario_ITIL ITIL Glossary in Spanish].

	~~<p> </p>~~

	==<span id="top-itil-glossary">All ITIL Terms<span>==		==<span id="top-itil-glossary">All ITIL Terms<span>==

	~~For quick access, all ITIL terms and definitions "A-Z" are listed below.~~

	Please click on one of the terms to see its definition:		Please click on one of the terms to see its definition:

	~~<p> </p>~~

	====[[ITIL_Glossary/_ITIL_Terms_1-9\|1-9]]====		====[[ITIL_Glossary/_ITIL_Terms_1-9\|1-9]]====
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	<span id="ITIL">Notes</span>		<span id="ITIL">Notes</span>

	[1] ITIL® ~~is a Registered Trade Mark of AXELOS Limited. —~~ IT Infrastructure Library® ~~is a~~ Registered Trade ~~Mark~~ of ~~AXELOS Limited~~.		[1] ITIL® and IT Infrastructure Library® are Registered Trade Marks of the PeopleCert group.

	[2] Source (partially): ITIL ~~Glossaries/ Acronyms~~ © ~~Crown copyright~~. All ~~rights reserved. Material is reproduced with~~ the ~~permission of the Cabinet Office under delegated authority from~~ the ~~Controller of HMSO. — The complete~~ [~~http~~://www.~~best-management-practice~~.com/~~bookstore.asp?DI=575004&FO=1230366 ITIL Glossary compiled by APMG in conjunction with the Cabinet Office and TSO~~] ~~is available for download from the Internet~~.		[2] Source (partially): ITIL glossary and abbreviations © AXELOS Limited. All glosseries and terms for the AXELOS Global Best Practice Portfolio, including glosseries for ITIL v3 and ITIL 4 in various languages, are available for download on the [https://www.axelos.com/glossaries-of-terms AXELOS web site].

	<html>By:  Stefan Kempter <a href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>  and  Andrea Kempter <a href="https://www.linkedin.com/in/andreakempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Andrea Kempter \| Profile on LinkedIn" alt="Contributor: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</html>		<html>By:  Stefan Kempter <a href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>  and  Andrea Kempter <a href="https://www.linkedin.com/in/andreakempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Andrea Kempter \| Profile on LinkedIn" alt="Contributor: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</html>
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	<a href="https://wiki.en.it-processmaps.com/index.php/Main_Page~~" itemprop="url~~"><span itemprop="~~title~~">ITIL Wiki</span></a> ›		<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem">
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	<a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Glossary~~" itemprop="url~~"><span itemprop="~~title~~">ITIL Glossary</span></a> ›		<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Glossary"> <span itemprop="name">ITIL Glossary</span></a><meta itemprop="position" content="2" /></span> ›
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	<a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Glossary~~" itemprop="url~~"><span itemprop="~~title~~">ITIL Glossary: All Terms A-Z</span></a>		<meta itemprop="position" content="3" /></span>
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Andrea at 15:12, 7 February 2019

2019-02-07T15:12:11Z

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Andrea at 08:27, 28 April 2017

2017-04-28T08:27:06Z

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Andrea at 17:54, 4 February 2016

2016-02-04T17:54:26Z

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	<~~seo metakeywords~~="itil glossary, itil definitions, itil 2011 glossary, itsm glossary, it service management glossary, itil v3 glossary" ~~metadescription~~="The ITIL® Glossary provides you with definitions for the most important ITIL Glossary Terms (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM). You are able to navigate the ITIL Glossary: ... " />		<itpmch><title>ITIL® Glossary \| IT Process Wiki</title>
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			<meta name="description" content="The ITIL® Glossary provides you with definitions for the most important ITIL Glossary Terms (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM). You are able to navigate the ITIL Glossary: ... " />
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	__NOTOC__		__NOTOC__

	==ITIL Glossary A-Z==		===ITIL Glossary A-Z===
			----

	[[image:Thumb-glossary-itil.jpg\|~~frame~~\|right\|alt=ITIL Glossar V3 2011\|[[ITIL Glossary#ITIL Glossary A-Z\|'''ITIL Glossary''']]<br />All terms and definitions related to the IT Infrastructure Library ITIL® (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM)]]		[[image:Thumb-glossary-itil.jpg\|thumb\|300px\|right\|alt=ITIL Glossar V3 2011\|link=https://wiki.en.it-processmaps.com/index.php/File:Thumb-glossary-itil.jpg\|[[ITIL Glossary#ITIL Glossary A-Z\|'''ITIL Glossary''']]<br />All terms and definitions related to the IT Infrastructure Library ITIL® (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM)]]
	The ITIL glossary provides you with definitions for the most important glossary terms and acronyms on the '''IT Infrastructure Library ITIL®''' (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM) in alphabetical order.[[ITIL Glossary#ITIL\|['''1''']]]		The ITIL glossary provides you with definitions for the most important glossary terms and acronyms on the '''IT Infrastructure Library ITIL®''' (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM) in alphabetical order.[[ITIL Glossary#ITIL\|['''1''']]]

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	<p> </p>		<p> </p>

	==ITIL Glossary Terms==		{\|
			\|-
			\|style="border-bottom:1px solid grey"\|<strong><span id="ITIL Glossary Terms">ITIL Glossary Terms</span></strong>
			\|}

	[[ITIL Glossary#All ITIL Terms\|Look up all terms]] or browse alphabetically:		[[ITIL Glossary#All ITIL Terms\|Look up all terms]] or browse alphabetically:
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	====[[ITIL_Glossary/_ITIL_Terms_N\|N]]====		====[[ITIL_Glossary/_ITIL_Terms_N\|N]]====
	* [[ITIL_Glossary/_ITIL_Terms_N#Notification of Service Failure\|Notification of Service Failure]]		* [[ITIL_Glossary/_ITIL_Terms_N#Notification of Service Failure\|Notification of Service Failure]]
			<p> </p>

	====[[ITIL_Glossary/_ITIL_Terms_O\|O]]====		====[[ITIL_Glossary/_ITIL_Terms_O\|O]]====
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	* [[ITIL_Glossary/_ITIL_Terms_P#Process Design\|Process Design]]		* [[ITIL_Glossary/_ITIL_Terms_P#Process Design\|Process Design]]
	* [[ITIL_Glossary/_ITIL_Terms_P#Process Evaluation\|Process Evaluation]]		* [[ITIL_Glossary/_ITIL_Terms_P#Process Evaluation\|Process Evaluation]]
	* [[ITIL_Glossary/_ITIL_Terms_P#Process Evaluation ~~Programme~~\|Process Evaluation ~~Programme~~]]		* [[ITIL_Glossary/_ITIL_Terms_P#Process Evaluation Program\|Process Evaluation Program]]
	* [[ITIL_Glossary/_ITIL_Terms_P#Process Evaluation Report\|Process Evaluation Report]]		* [[ITIL_Glossary/_ITIL_Terms_P#Process Evaluation Report\|Process Evaluation Report]]
	* [[ITIL_Glossary/_ITIL_Terms_P#Process Maturity Assessment\|Process Maturity Assessment]]		* [[ITIL_Glossary/_ITIL_Terms_P#Process Maturity Assessment\|Process Maturity Assessment]]
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	'''<span id="ITIL">Notes</span>'''		'''<span id="ITIL">Notes</span>'''

	<small>''[1] ITIL® is a Registered Trade Mark of ~~the Cabinet Office in the United Kingdom and other countries~~. — IT Infrastructure Library® is a Registered Trade Mark of ~~the Cabinet Office in the United Kingdom and other countries~~.''		<small>''[1] ITIL® is a Registered Trade Mark of AXELOS Limited. — IT Infrastructure Library® is a Registered Trade Mark of AXELOS Limited.''

	''[2] Source (partially): ITIL Glossaries/ Acronyms © Crown copyright. All rights reserved. Material is reproduced with the permission of the Cabinet Office under delegated authority from the Controller of HMSO. — The complete [http://www.best-management-practice.com/bookstore.asp?DI=575004&FO=1230366 ITIL Glossary compiled by APMG in conjunction with the Cabinet Office and TSO] is available for download from the Internet.''</small>		''[2] Source (partially): ITIL Glossaries/ Acronyms © Crown copyright. All rights reserved. Material is reproduced with the permission of the Cabinet Office under delegated authority from the Controller of HMSO. — The complete [http://www.best-management-practice.com/bookstore.asp?DI=575004&FO=1230366 ITIL Glossary compiled by APMG in conjunction with the Cabinet Office and TSO] is available for download from the Internet.''</small>

Andrea at 13:02, 2 July 2013

2013-07-02T13:02:14Z

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Andrea at 15:43, 15 June 2013

2013-06-15T15:43:43Z

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Andrea at 11:54, 12 February 2012

2012-02-12T11:54:39Z

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Andrea at 16:29, 10 December 2011

2011-12-10T16:29:24Z

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Andrea at 18:25, 28 November 2011

2011-11-28T18:25:41Z

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Andrea at 15:35, 7 October 2011

2011-10-07T15:35:48Z

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