ITIL Functions - Revision history

Andrea at 10:59, 31 December 2023

2023-12-31T10:59:02Z

← Older revision		Revision as of 12:59, 31 December 2023
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Andrea at 13:18, 9 March 2018

2018-03-09T13:18:49Z

← Older revision		Revision as of 15:18, 9 March 2018
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	In various parts of the books, ITIL refers to "Functions" rather than "Processes". For instance, Incident Management is introduced as a process and Facilities Management as a function. So, what is the difference?		In various parts of the books, ITIL refers to "Functions" rather than "Processes". For instance, Incident Management is introduced as a process and Facilities Management as a function. So, what is the difference?

	~~<p> </p>~~

	== ITIL Functions and Processes: Definition and Examples ==		== ITIL Functions and Processes: Definition and Examples ==

	[[image:Itil-functions.jpg\|thumb\|480px\|right\|alt=ITIL Functions\|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-functions.jpg\|ITIL Functions and Processes]]		[[image:Itil-functions.jpg\|thumb\|480px\|right\|alt=ITIL Functions\|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-functions.jpg\|ITIL Functions and Processes]]
	By definition, a 'Function' is an organizational entity, typically characterized by a special area of knowledge or experience. Examples would be a team operating the SAP environment, a software development department, or - to name a function outside of the IT organization - a Human Resources (HR) department.		<span id="md-webpage-description" itemprop="description" content="A 'Function' is an organizational entity, typically characterized by a special area of knowledge or experience. ITIL 'Processes', in contrast, are clusters of activities which produce a defined outcome, like the ITIL Incident Management process.">By definition, a <i>'Function'</i> is an organizational entity, typically characterized by a special area of knowledge or experience. Examples would be a team operating the SAP environment, a software development department, or - to name a function outside of the IT organization - a Human Resources (HR) department. ITIL <i>'[[ITIL Processes\|Processes]]'</i>, in contrast, are clusters of activities which produce a defined outcome, like the ITIL Incident Management process.</span>

	"[[ITIL Processes\|Processes]]", in contrast, are clusters of activities which produce a defined outcome, like the ITIL Incident Management process.

	Several functions may have a part in a process (the [[ITIL Roles#1st Level Support\|Service Desk]] and the SAP operating team might both have to perform activities within the [[Incident Management]] process).		Several functions may have a part in a process (the [[ITIL Roles#1st Level Support\|Service Desk]] and the SAP operating team might both have to perform activities within the [[Incident Management]] process).

	Much confusion stems from the fact that in the real world there are often "Functions" and "Processes" with identical names: For example, the Facilities Management team (a "Function") will perform a set of facilities-related activities, which as a whole are called the Facilities Management process.		Much confusion stems from the fact that in the real world there are often "Functions" and "Processes" with identical names: For example, the Facilities Management team (a "Function") will perform a set of facilities-related activities, which as a whole are called the Facilities Management process.

	~~<p> </p>~~

	== Functions and Processes in an ITIL Process Model ==		== Functions and Processes in an ITIL Process Model ==
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	As a result, the ITIL Process Map features a [[IT Facilities Management\|Facilities Management]] process even though, strictly speaking, the ITIL books define Facilities Management as a function. This also applies to [[IT Operations Control]], [[ITIL Application Management\|Application Management]], and [[ITIL Technical Management\|Technical Management]].		As a result, the ITIL Process Map features a [[IT Facilities Management\|Facilities Management]] process even though, strictly speaking, the ITIL books define Facilities Management as a function. This also applies to [[IT Operations Control]], [[ITIL Application Management\|Application Management]], and [[ITIL Technical Management\|Technical Management]].

	~~<p> </p>~~

	== <small>Remarks</small> ==		== <small>Remarks</small> ==
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	<html>By:  Andrea Kempter <a rel="author" href="https://~~plus~~.~~google~~.com/~~113316270668629760475~~/~~about~~"><img style="margin:0px 0px 0px 0px;" src="~~/skins/Vector~~/images~~/itpm~~/bookmarking/~~gplus~~.png" width="16" height="16" title="By: Andrea Kempter \| Profile on ~~Google+~~" alt="Author: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>		<html>By:  Andrea Kempter <a rel="author" href="https://www.linkedin.com/in/andreakempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Andrea Kempter \| Profile on LinkedIn" alt="Author: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>

	<p> </p>		<p> </p>
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Andrea at 17:33, 4 March 2018

2018-03-04T17:33:42Z

Show changes

Andrea at 10:10, 13 September 2014

2014-09-13T10:10:10Z

← Older revision		Revision as of 12:10, 13 September 2014
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	~~<p> </p>~~		In various parts of the books, ITIL refers to "Functions" rather than "Processes". For instance, Incident Management is introduced as a process and Facilities Management as a function. So, what is the difference?

	In various parts of the books, ITIL refers to "Functions" rather than "Processes". For instance, Incident Management is introduced as a ~~Process~~ and Facilities Management as a ~~Function~~. So, what is the difference?

	<p> </p>		<p> </p>
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	[[image:Itil-functions.jpg\|frame\|right\|alt=ITIL Functions\|ITIL Functions and Processes]]		[[image:Itil-functions.jpg\|frame\|right\|alt=ITIL Functions\|ITIL Functions and Processes]]
	By definition, a "Function" is an organizational entity, typically characterized by a special area of knowledge or experience. Examples would be a team operating the SAP environment, a software development department, or - to name a ~~Function~~ outside of the IT organization - a Human Resources (HR) department.		By definition, a "Function" is an organizational entity, typically characterized by a special area of knowledge or experience. Examples would be a team operating the SAP environment, a software development department, or - to name a function outside of the IT organization - a Human Resources (HR) department.

	"Processes", in contrast, are clusters of activities which produce a defined outcome, like the Incident Management process.		"[[ITIL Processes\|Processes]]", in contrast, are clusters of activities which produce a defined outcome, like the ITIL Incident Management process.

	Several ~~Functions~~ may have a part in a ~~Process~~ (the [[Roles ~~within ITIL V3~~#1st Level Support\|Service Desk]] and the SAP operating team might both have to perform activities within the Incident Management process).		Several functions may have a part in a process (the [[ITIL Roles#1st Level Support\|Service Desk]] and the SAP operating team might both have to perform activities within the [[Incident Management]] process).

	Much confusion stems from the fact that in the real world there are often "Functions" and "Processes" with identical names: For example, the Facilities Management team (a "Function") will perform a set of facilities-related activities, which as a whole are called the Facilities Management process.		Much confusion stems from the fact that in the real world there are often "Functions" and "Processes" with identical names: For example, the Facilities Management team (a "Function") will perform a set of facilities-related activities, which as a whole are called the Facilities Management process.
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	<p> </p>		<p> </p>

	<html><a rel="author" href="https://~~profiles~~.google.com/113316270668629760475"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Andrea Kempter \| Profile on Google+" alt="Author: Andrea Kempter, IT Process Maps GbR" /></a></html>		==[ Infobox ]==

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			<td>Link to this page:</td>
			<td><a itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Functions">https://wiki.en.it-processmaps.com/index.php/ITIL_Functions</a></td>
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			<td><span itemprop="inLanguage" content="en">English</span> \| <span><a itemprop="citation" class="external text" href="https://wiki.de.it-processmaps.com/index.php/ITIL-Funktionen">Deutsch</a></span></td>
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			<td style="vertical-align:top"><a itemprop="primaryImageOfPage" href="https://wiki.de.it-processmaps.com/images/d/dd/Itil-funktionen.jpg" title="ITIL Functions and Processes">ITIL Functions and Processes (.JPG)</a></td>
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			<td>Author:</td>
			<td><span itemprop="author">Andrea Kempter</span>, <span itemprop="creator copyrightHolder publisher">IT Process Maps</span>    <a rel="author" href="https://plus.google.com/113316270668629760475"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Andrea Kempter \| Profile on Google+" alt="Author: Andrea Kempter, IT Process Maps GbR" /></a></td>
			</tr>
			</table></html>

	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL function\|!]][[Category:ITIL process]]		[[Category:ITIL function\|!]][[Category:ITIL process]]
	<!-- --- -->		<!-- --- -->

Andrea: /* Remarks */

2013-01-22T09:51:32Z

Remarks

← Older revision		Revision as of 11:51, 22 January 2013
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	== ITIL Functions and Processes: Definition and Examples ==		== ITIL Functions and Processes: Definition and Examples ==

			[[image:Itil-functions.jpg\|frame\|right\|alt=ITIL Functions\|ITIL Functions and Processes]]
	By definition, a "Function" is an organizational entity, typically characterized by a special area of knowledge or experience. Examples would be a team operating the SAP environment, a software development department, or - to name a Function outside of the IT organization - a Human Resources (HR) department.		By definition, a "Function" is an organizational entity, typically characterized by a special area of knowledge or experience. Examples would be a team operating the SAP environment, a software development department, or - to name a Function outside of the IT organization - a Human Resources (HR) department.

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	== Functions and Processes in an ITIL Process Model ==		== Functions and Processes in an ITIL Process Model ==

	In a process model like the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map], the challenge is to represent activities performed by functions as well as information flows involving functions (for example, inputs provided by Application Management to other processes). Most process modeling notations - like BPMN [[ITIL Functions#Remarks\|['''1''']]] - readily allow to model information flows between processes, but offer no obvious guidance on how to model such flows between processes and functions.		In a process model like the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map], the challenge is to represent activities performed by functions as well as information flows involving functions (for example, inputs provided by Application Management to other processes). Most process modeling notations - like BPMN [[ITIL Functions#Remarks\|['''1''']]] ''(Business Process Model and Notation)'' - readily allow to model information flows between processes, but offer no obvious guidance on how to model such flows between processes and functions.

	The ITIL Process Map therefore implements the ITIL functions as "ad-hoc [[ITIL Functions#Remarks\|['''1''']['''2''']]] processes in order to be able to show complete information flows to and from those functions.		The ITIL Process Map therefore implements the ITIL functions as "ad-hoc [[ITIL Functions#Remarks\|['''1''']['''2''']]] processes in order to be able to show complete information flows to and from those functions.
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	<p> </p>		<p> </p>

			<html><a rel="author" href="https://profiles.google.com/113316270668629760475"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Andrea Kempter \| Profile on Google+" alt="Author: Andrea Kempter, IT Process Maps GbR" /></a></html>

	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL function\|!]][[Category:ITIL process]]		[[Category:ITIL function\|!]][[Category:ITIL process]]
	<!-- --- -->		<!-- --- -->

Andrea at 08:45, 23 March 2012

2012-03-23T08:45:12Z

← Older revision		Revision as of 10:45, 23 March 2012
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	<p> </p>		<p> </p>

	In various parts of the ~~new~~ books, ITIL refers to "Functions" rather than "Processes". For instance, Incident Management is introduced as a Process and Facilities Management as a Function. So, what is the difference?		In various parts of the books, ITIL refers to "Functions" rather than "Processes". For instance, Incident Management is introduced as a Process and Facilities Management as a Function. So, what is the difference?

	<p> </p>		<p> </p>
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	== Functions and Processes in an ITIL Process Model ==		== Functions and Processes in an ITIL Process Model ==

	In a process model like the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map], the challenge is to represent activities performed by functions as well as information flows involving functions (for example, inputs provided by Application Management to other processes). Most process modeling notations - like BPMN[[ITIL Functions#Remarks\|['''1''']]] - readily allow to model information flows between processes, but offer no obvious guidance on how to model such flows between processes and functions.		In a process model like the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map], the challenge is to represent activities performed by functions as well as information flows involving functions (for example, inputs provided by Application Management to other processes). Most process modeling notations - like BPMN [[ITIL Functions#Remarks\|['''1''']]] - readily allow to model information flows between processes, but offer no obvious guidance on how to model such flows between processes and functions.

	The ITIL Process Map therefore implements the ITIL functions as "ad-hoc[[ITIL Functions#Remarks\|['''1''']['''2''']]] processes in order to be able to show complete information flows to and from those functions.		The ITIL Process Map therefore implements the ITIL functions as "ad-hoc [[ITIL Functions#Remarks\|['''1''']['''2''']]] processes in order to be able to show complete information flows to and from those functions.

	As a result, the ITIL Process Map features a [[IT Facilities Management\|Facilities Management]] process even though, strictly speaking, the ITIL books define Facilities Management as a function. This also applies to [[IT Operations Control]], [[ITIL Application Management\|Application Management]], and [[ITIL Technical Management\|Technical Management]].		As a result, the ITIL Process Map features a [[IT Facilities Management\|Facilities Management]] process even though, strictly speaking, the ITIL books define Facilities Management as a function. This also applies to [[IT Operations Control]], [[ITIL Application Management\|Application Management]], and [[ITIL Technical Management\|Technical Management]].

Andrea: Created page with " Image:ITIL-Wiki-deutsch.jpg..."

2012-03-22T14:37:48Z

Created page with "<seo metakeywords="itil functions, itil function" metadescription="Functions and Processes in ITIL - the differences and similarities." /> <imagemap> Image:ITIL-Wiki-deutsch.jpg..."

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In various parts of the new books, ITIL refers to "Functions" rather than "Processes". For instance, Incident Management is introduced as a Process and Facilities Management as a Function. So, what is the difference?

 

== ITIL Functions and Processes: Definition and Examples ==

By definition, a "Function" is an organizational entity, typically characterized by a special area of knowledge or experience. Examples would be a team operating the SAP environment, a software development department, or - to name a Function outside of the IT organization - a Human Resources (HR) department.

"Processes", in contrast, are clusters of activities which produce a defined outcome, like the Incident Management process.

Several Functions may have a part in a Process (the [[Roles within ITIL V3#1st Level Support|Service Desk]] and the SAP operating team might both have to perform activities within the Incident Management process).

Much confusion stems from the fact that in the real world there are often "Functions" and "Processes" with identical names: For example, the Facilities Management team (a "Function") will perform a set of facilities-related activities, which as a whole are called the Facilities Management process.

 

== Functions and Processes in an ITIL Process Model ==

In a process model like the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map], the challenge is to represent activities performed by functions as well as information flows involving functions (for example, inputs provided by Application Management to other processes). Most process modeling notations - like BPMN[[ITIL Functions#Remarks|['''1''']]] - readily allow to model information flows between processes, but offer no obvious guidance on how to model such flows between processes and functions.

The ITIL Process Map therefore implements the ITIL functions as "ad-hoc[[ITIL Functions#Remarks|['''1''']['''2''']]] processes in order to be able to show complete information flows to and from those functions.

As a result, the ITIL Process Map features a [[IT Facilities Management|Facilities Management]] process even though, strictly speaking, the ITIL books define Facilities Management as a function. This also applies to [[IT Operations Control]], [[ITIL Application Management|Application Management]], and [[ITIL Technical Management|Technical Management]].

 

== Remarks ==

[1] Source: Business Process Model and Notation (BPMN) version 2.0 - Specification, as of January 2011: [http://www.omg.org/spec/BPMN/2.0/ www.omg.org/spec/BPMN/2.0] and [http://bpmnhandbook.com/01_specs/BPMN_20_spec.pdf BPMN_20_spec.pdf]

[2] As per BPMN, "ad-hoc" processes "do not contain a complete, structured BPMN diagram description from start event to end event [... and] may also contain data objects and data associations."

 


[[Category:ITIL function|!]][[Category:ITIL process]]