ITIL Design Coordination - Revision history

Andrea at 10:51, 31 December 2023

2023-12-31T10:51:54Z

← Older revision		Revision as of 12:51, 31 December 2023
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Andrea at 11:15, 19 March 2022

2022-03-19T11:15:33Z

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	rect 55 0 99 36 [https://www.linkedin.com/shareArticle?url=https%3A%2F%2Fwiki.en.it-processmaps.com%2Findex.php%2FITIL_Design_Coordination&hl=en_US&source=IT%20Process%20Wiki share this page on LinkedIn]
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	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL 2011]][[Category:ITIL V3]][[Category:ITIL process]][[Category:Service Design\|Design Coordination]][[Category:Design Coordination\|!]]		[[Category:ITIL 4]][[Category:ITIL 2011]][[Category:ITIL V3]][[Category:ITIL practice]][[Category:ITIL process]][[Category:Service Design\|Design Coordination]][[Category:Design Coordination\|!]]
	<!-- --- -->		<!-- --- -->

Andrea at 14:01, 23 July 2020

2020-07-23T14:01:19Z

Show changes

Andrea at 10:24, 27 February 2018

2018-02-27T10:24:05Z

← Older revision		Revision as of 12:24, 27 February 2018
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	<itpmch><title>ITIL Design Coordination \| IT Process Wiki</title>		<itpmch><title>ITIL Design Coordination \| IT Process Wiki</title>
	<meta name="keywords" content="itil design coordination, design coordination itil" />		<meta name="keywords" content="itil design coordination, design coordination itil" />
	<meta name="description" content="Design Coordination: ITIL process ~~definition - Sub-~~processes ~~- Terms - Additional~~ information ~~on ITIL Design Coordination~~." />		<meta name="description" content="Design Coordination aims to coordinate all service design activities, processes and resources. This ITIL process ensures the consistent and effective design of new or changed IT services, service management information systems, architectures, technology, processes, information and metrics." />
	<meta property="og:url" content="https://wiki.en.it-processmaps.com/index.php/ITIL_Design_Coordination" />		<meta property="og:url" content="https://wiki.en.it-processmaps.com/index.php/ITIL_Design_Coordination" />
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	In the previous ITIL version, some of these tasks were carried out as part of Service Level Management, which is why the sub-processes [[#Design Coordination Planning\|Decomposition of Business Service into Supporting Services]], [[#Technical and Organizational Service Design\|Technical and Organizational Service Design]] and [[#Design Coordination Review RFC\|RFC Compilation and Submission]] have been moved from Service Level Management to Design Coordination.		In the previous ITIL version, some of these tasks were carried out as part of Service Level Management, which is why the sub-processes [[#Design Coordination Planning\|Decomposition of Business Service into Supporting Services]], [[#Technical and Organizational Service Design\|Technical and Organizational Service Design]] and [[#Design Coordination Review RFC\|RFC Compilation and Submission]] have been moved from Service Level Management to Design Coordination.

	The process overview of [[Media:Itil-design-coordination.jpg\|ITIL Design Coordination]] ~~is showing~~ the ~~most important interfaces~~ (see Fig. 1).		The process overview of [[Media:Itil-design-coordination.jpg\|ITIL Design Coordination]] shows the key information flows (see Fig. 1).

	<p> </p>		<p> </p>
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	==Notes==		==Notes==

	<html>By:  Stefan Kempter <a rel="author" href="https://~~plus~~.~~google~~.com/~~111925560448291102517~~/~~about~~"><img style="margin:0px 0px 0px 0px;" src="~~/skins/Vector~~/images~~/itpm~~/bookmarking/~~gplus~~.png" width="16" height="16" title="By: Stefan Kempter \| Profile on ~~Google+~~" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>		<html>By:  Stefan Kempter <a rel="author" href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>

	<p> </p>		<p> </p>

	<p><small>		<p><small>
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	<a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Design_Coordination#Sub-Processes~~" itemprop="url~~"><span itemprop="~~title~~">Sub-Processes</span></a> ›		<meta itemprop="position" content="1"></span> ›
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	<a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Design_Coordination#Templates~~" itemprop="url~~"><span itemprop="~~title~~">SDP Template</span></a> ›		<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Design_Coordination#Definitions">
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	<a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Design_Coordination#Roles_.7C_Responsibilities~~" itemprop="url~~"><span itemprop="~~title~~">Roles</span></a>		<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem">
			<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Design_Coordination#Templates">
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	<meta itemprop="creator copyrightHolder publisher" content="IT Process Maps" />		<meta itemprop="creator copyrightHolder publisher" content="IT Process Maps" />
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Andrea at 09:52, 23 April 2017

2017-04-23T09:52:37Z

← Older revision		Revision as of 11:52, 23 April 2017
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	<meta name="keywords" content="itil design coordination, design coordination itil" />		<meta name="keywords" content="itil design coordination, design coordination itil" />
	<meta name="description" content="Design Coordination: ITIL process definition - Sub-processes - Terms - Additional information on ITIL Design Coordination." />		<meta name="description" content="Design Coordination: ITIL process definition - Sub-processes - Terms - Additional information on ITIL Design Coordination." />
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			<meta property="og:title" content="ITIL Design Coordination \| IT Process Wiki" />
			<meta property="og:description" content="Design Coordination aims to coordinate all service design activities, processes and resources. This ITIL process ensures the consistent and effective design of new or changed IT services, service management information systems, architectures, technology, processes, information and metrics." />
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	~~<p> </p>~~		'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description"><i>Design Coordination</i> aims to coordinate all service design activities, processes and resources. This ITIL process ensures the consistent and effective design of new or changed IT services, service management information systems, architectures, technology, processes, information and metrics.</span></p>

	'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description"><i>~~ITIL~~ Design Coordination</i> aims to coordinate all service design activities, processes and resources. ~~Design Coordination~~ ensures the consistent and effective design of new or changed IT services, service management information systems, architectures, technology, processes, information and metrics.</span></p>
	<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Design" title="ITIL Service Design">Service Design</a></html>		<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Design" title="ITIL Service Design">Service Design</a></html>

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	In the previous ITIL version, some of these tasks were carried out as part of Service Level Management, which is why the sub-processes [[#Design Coordination Planning\|Decomposition of Business Service into Supporting Services]], [[#Technical and Organizational Service Design\|Technical and Organizational Service Design]] and [[#Design Coordination Review RFC\|RFC Compilation and Submission]] have been moved from Service Level Management to Design Coordination.		In the previous ITIL version, some of these tasks were carried out as part of Service Level Management, which is why the sub-processes [[#Design Coordination Planning\|Decomposition of Business Service into Supporting Services]], [[#Technical and Organizational Service Design\|Technical and Organizational Service Design]] and [[#Design Coordination Review RFC\|RFC Compilation and Submission]] have been moved from Service Level Management to Design Coordination.

	The process overview of [[Media:Itil-design-coordination.jpg\|ITIL Design Coordination]] is showing the most important interfaces (see ~~Figure~~ 1).		The process overview of [[Media:Itil-design-coordination.jpg\|ITIL Design Coordination]] is showing the most important interfaces (see Fig. 1).

	<p> </p>		<p> </p>

Andrea at 12:02, 15 May 2016

2016-05-15T12:02:14Z

← Older revision		Revision as of 14:02, 15 May 2016
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	~~<html><div itemscope="itemscope" itemtype="https://schema.org/WebPage"><!-- define schema.org/WebPage --><p></html>~~
	<p> </p>		<p> </p>

	'''<span id="Overview">Objective:</span>''' <html><span ~~itemprop~~="description"~~><i><span~~ itemprop="~~name Headline~~">~~ITIL~~ <~~span itemprop="alternativeHeadline"~~>Design Coordination~~</span></span>~~</i> aims to coordinate all service design activities, processes and resources. Design Coordination ensures the consistent and effective design of new or changed IT services, service management information systems, architectures, technology, processes, information and metrics.</span></p>		'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description"><i>ITIL Design Coordination</i> aims to coordinate all service design activities, processes and resources. Design Coordination ensures the consistent and effective design of new or changed IT services, service management information systems, architectures, technology, processes, information and metrics.</span></p>
	<p><b>Part of</b>: <a ~~itemprop="isPartOf"~~ href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Design" title="ITIL Service Design">Service Design</a></html>		<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Design" title="ITIL Service Design">Service Design</a></html>

	'''Process Owner''': [[ITIL Design Coordination#Service Design Manager\|Service Design Manager]]		'''Process Owner''': [[ITIL Design Coordination#Service Design Manager\|Service Design Manager]]
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	==Process Description==		==Process Description==

	[[Image:Itil-design-coordination.jpg\|right\|thumb\|370px\|alt=Design Coordination ITIL\|[https://wiki.en.it-processmaps.com/images/pdf/process-overview-design-coordination-itil.pdf ITIL Design Coordination]]]		[[Image:Itil-design-coordination.jpg\|right\|thumb\|370px\|alt=Design Coordination ITIL\|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-design-coordination.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process-overview-design-coordination-itil.pdf ITIL Design Coordination]]]
	Design Coordination has been added as a new process, in line with the latest '''''ITIL 2011''''' guidance. Design Coordination is now responsible for coordinating the design activities carried out by other Service Design processes.		Design Coordination has been added as a new process, in line with the latest '''''ITIL 2011''''' guidance. Design Coordination is now responsible for coordinating the design activities carried out by other Service Design processes.

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	==<span id="Checklists">Templates</span>==		==<span id="Checklists">Templates</span>==

	<html><ul><li><a ~~itemprop="significantLinks"~~ href="https://wiki.en.it-processmaps.com/index.php/Checklist_Service_Design_Package_SDP" title="Service Design Package SDP">Service Design Package - SDP template</a>		<html><ul><li><a href="https://wiki.en.it-processmaps.com/index.php/Checklist_Service_Design_Package_SDP" title="Service Design Package SDP">Service Design Package - SDP template</a>
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	<p> </p>		<p> </p>
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	<p> </p>		<p> </p>
	~~<p> </p>~~

	==~~[ Infobox ]~~==		==Notes==

			<html>By:  Stefan Kempter <a rel="author" href="https://plus.google.com/111925560448291102517/about"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter \| Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>

	<~~html><table class="wikitable">~~		<p> </p>
	~~<tr>~~
	~~<td>Link to this page:</td>~~
	~~<td><a itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Design_Coordination">https://wiki.en.it-processmaps.com/index.php/ITIL_Design_Coordination</a></td>~~
	~~</tr>~~
	~~<tr>~~
	~~<td>Languages:</td>~~
	<td><span itemprop="inLanguage" content="en">English</span> \| <span><a itemprop="citation" class="external text" href="https://wiki.de.it-processmaps.com/index.php/ITIL_Design-Koordinierung" title="Risikomanagement">Deutsch</a></span></td>
	~~</tr>~~
	~~<tr>~~
	~~<td>Image:</td>~~
	<td style="vertical-align:top"><a itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/2/20/Itil-design-coordination.jpg" title="Design Coordination">ITIL Design Coordination (.JPG)</a></td>
	~~</tr>~~
	~~<tr>~~
	~~<td>Author:</td>~~
	~~<td><span itemprop="author">Stefan Kempter</span>, <span itemprop="creator copyrightHolder publisher">IT Process Maps</span~~>    <a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter \| Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></td>
	~~</tr>~~
	</~~table~~>

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			<meta itemprop="author" content="Stefan Kempter" />
			<meta itemprop="creator copyrightHolder publisher" content="IT Process Maps" />
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	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:Service Design\|Design Coordination]][[Category:Design Coordination\|!]]		[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:Service Design\|Design Coordination]][[Category:Design Coordination\|!]]
	<!-- --- -->		<!-- --- -->

Andrea at 11:22, 25 December 2013

2013-12-25T11:22:36Z

Show changes

Andrea: /* Roles | Responsibilities */

2011-11-22T15:47:31Z

Roles | Responsibilities

Andrea: Created page with "
2011-11-22T15:41:10Z

Created page with "<seo metakeywords="itil design coordination, design coordination itil" metadescription="Design Coordination: ITIL process definition - Sub-processes - Terms - Additional informat..."

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</imagemap>
 

 

==Overview==

'''Objective''': ''ITIL Design Coordination'' aims to coordinate all service design activities, processes and resources. Design Coordination ensures the consistent and effective design of new or changed IT services, service management information systems, architectures, technology, processes, information and metrics.

'''Part of''': [[ITIL V3 Service Design|Service Design]]

'''Process Owner''': [[ITIL Design Coordination#Service Design Manager|Service Design Manager]]

 

== Process Description ==

[[Image:Itil-design-coordination.jpg|right|thumb|370px|alt=Design Coordination ITIL|[https://wiki.en.it-processmaps.com/images/pdf/process-overview-design-coordination-itil.pdf ITIL Design Coordination]]]
Design Coordination has been added as a new process, in line with the latest '''''ITIL 2011''''' guidance. Design Coordination is now responsible for coordinating the design activities carried out by other Service Design processes.

In the previous ITIL version, some of these tasks were carried out as part of Service Level Management, which is why the sub-processes "Decomposition of Business Service into Supporting Services", "Technical and Organizational Service Design" and "RFC Compilation and Submission" have been moved from Service Level Management to Design Coordination.

The process overview of [[Media:Itil-design-coordination.jpg|ITIL Design Coordination]] is showing the most important interfaces (see Figure 1).

 

== Sub-Processes ==

These are the [[ITIL Design Coordination]] sub-processes and their process objectives:

 

;Design Coordination Support
:Process Objective: To coordinate and develop Service Design resources and capabilities, and to ensure that a consistent approach to designing new or changed services is adopted across all service transition projects.

;Service Design Planning
:Process Objective: To plan design activities in detail, making sure that [[ITIL Design Coordination#Service Design Policy|all relevant aspects]] are considered during service design.

;Service Design Coordination and Monitoring
:Process Objective: To coordinate the design activities performed by various Service Design processes, and to determine if the new or changed service can be provided economically. This process is also responsible for deciding if the [[ITIL Design Coordination#SDP|clients' requirements]] can be fulfilled or must be renegotiated.

;Technical and Organizational Service Design
:Process Objective: To determine how a new service will be provided from an IT perspective. In particular, this means to specify any technical infrastructure to be created, as well as required organizational changes. The resulting [[ITIL Design Coordination#SDP|Service Design Package]] contains all relevant information for Service Transition.

;Service Design Review and RFC Submission
:Process Objective: To submit the [[ITIL Design Coordination#SDP|Service Design Package]] to a final review and initiate the implementation of the service by submitting a formal [[Change Management#RFC|Request for Change]].

 

== Definitions ==

The following ITIL terms and acronyms (''information objects'') are used in ITIL Design Coordination to represent process outputs and inputs:

 

;Service Design Package (SDP)
:The Service Design Package builds upon the Service Level Requirements. It further specifies the requirements from the viewpoint of the client and defines how these are actually fulfilled from a technical and organizational point of view ''(see also: [[Checklist Service Design Package SDP|ITIL Checklist Service Design Package]])''.

;Service Design Policy
:The Service Design Policy provides guidance on how to ensure that a consistent approach is applied to all design activity. In particular, the Service Design Policy specifies which projects or Changes are required to undergo the formal Service Design stage, and who needs to be involved in Service Design to ensure that all relevant aspects are considered.

 

== Checklists ==

* [[Checklist Service Design Package SDP]]

 

== Roles | Responsibilities ==

;Service Design Manager - Process Owner
:The Service Design Manager is responsible for producing quality, secure and resilient designs for new or improved services. This includes producing and maintaining all design documentation.

 

{| border="1" cellpadding="5" cellspacing="0" style="text-align:center;" valign="top"
|-
| valign="top" colspan="6" style="background:#ffffdd;" align="center"| '''Verantwortlichkeits-Matrix: ITIL Design Coordination'''
|-
! width="50%" align="center" style="background:#ffffee;" | Verantwortlichkeiten | Teil-Prozess
! style="background:#ffffee;" | [[ITIL Design Coordination#Service Design Manager|Service Design Manager]]
! style="background:#ffffee;" | Project Manager[[ITIL Design Coordination#Team|[3]]]
! style="background:#ffffee;" | IT Operations Manager[[ITIL Design Coordination#Team|[3]]]
! style="background:#ffffee;" | Financial Manager[[ITIL Design Coordination#Team|[3]]]
! style="background:#ffffee;" | Other roles involved
|-
| align="left" |[[#ITIL Design Coordination Support|Design Coordination Support]]
| A[[ITIL Design Coordination#Accountable|[1]]]R[[ITIL Design Coordination#Responsible|[2]]]
|
|
|
|
|-
| align="left" |[[#Design Coordination Planning|Service Design Planning]]
| AR
| R[[ITIL Design Coordination#Team|[3]]]
|
|
|
|-
| align="left" |[[#ITIL Design Coordination and Monitoring|Service Design Coordination and Monitoring]]
| A
|
| R[[ITIL Design Coordination#Team|[3]]]
| R[[ITIL Design Coordination#Team|[3]]]
|
|-
| align="left" |[[#Technical and Organizational Service Design|Technical and Organizational Service Design]]
| A
|
|
|
|R[[#ITIL Design Coordination Group|[4]]]
|-
| align="left" |[[#Design Coordination Review RFC|Service Design Review and RFC Submission]]
| AR
|
|
|
|
|-
|}

 

'''Remarks'''

[1] ''A: Accountable'' according to the RACI Model: Those who are ultimately accountable for the correct and thorough completion of the Change Evaluation process.

[2] ''R: Responsible'' according to the RACI Model: Those who do the work to achieve a task within Change Evaluation.

[3] see [[Roles within ITIL V3|→ Role descriptions]]

[4] Applications Analyst, Technical Analyst, IT Operations Manager, Process Architect, Process Owner (and others, depending on the expertise required)

 


[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:Service Transition|Design Coordination]][[Category:Design Coordination|!]]

← Older revision		Revision as of 17:47, 22 November 2011
Line 24:		Line 24:
	Design Coordination has been added as a new process, in line with the latest '''''ITIL 2011''''' guidance. Design Coordination is now responsible for coordinating the design activities carried out by other Service Design processes.		Design Coordination has been added as a new process, in line with the latest '''''ITIL 2011''''' guidance. Design Coordination is now responsible for coordinating the design activities carried out by other Service Design processes.

	In the previous ITIL version, some of these tasks were carried out as part of Service Level Management, which is why the sub-processes "Decomposition of Business Service into Supporting Services", "Technical and Organizational Service Design" and "RFC Compilation and Submission" have been moved from Service Level Management to Design Coordination.		In the previous ITIL version, some of these tasks were carried out as part of Service Level Management, which is why the sub-processes [[#Design Coordination Planning\|Decomposition of Business Service into Supporting Services]], [[#Technical and Organizational Service Design\|Technical and Organizational Service Design]] and [[#Design Coordination Review RFC\|RFC Compilation and Submission]] have been moved from Service Level Management to Design Coordination.

	The process overview of [[Media:Itil-design-coordination.jpg\|ITIL Design Coordination]] is showing the most important interfaces (see Figure 1).		The process overview of [[Media:Itil-design-coordination.jpg\|ITIL Design Coordination]] is showing the most important interfaces (see Figure 1).
Line 49:		Line 49:

	;<span id="Design Coordination Review RFC">Service Design Review and RFC Submission</span>		;<span id="Design Coordination Review RFC">Service Design Review and RFC Submission</span>
	:Process Objective: To submit the [[ITIL Design Coordination#SDP\|Service Design Package]] to a final review and initiate the implementation of the service by submitting a formal [[Change Management#RFC\|Request for Change]].		:Process Objective: To submit the [[ITIL Design Coordination#SDP\|Service Design Package]] to a final review and initiate the implementation of the service by submitting a formal [[Change Management#ITIL RFC\|Request for Change]].

	<p> </p>		<p> </p>
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	{\| border="1" cellpadding="5" cellspacing="0" style="text-align:center;" valign="top"		{\| border="1" cellpadding="5" cellspacing="0" style="text-align:center;" valign="top"
	\|-		\|-
	\| valign="top" colspan="6" style="background:#ffffdd;" align="center"\| '''~~Verantwortlichkeits-~~Matrix: ITIL Design Coordination'''		\| valign="top" colspan="6" style="background:#ffffdd;" align="center"\| '''Responsibility Matrix: ITIL Design Coordination'''
	\|-		\|-
	! width="50%" align="center" style="background:#ffffee;" \| ~~Verantwortlichkeiten~~ \| ~~Teil~~-~~Prozess~~		! width="50%" align="center" style="background:#ffffee;" \| ITIL Role \| Sub-Process
	! style="background:#ffffee;" \| [[ITIL Design Coordination#Service Design Manager\|Service Design Manager]]		! style="background:#ffffee;" \| [[ITIL Design Coordination#Service Design Manager\|Service Design Manager]]
	! style="background:#ffffee;" \| Project Manager[[ITIL Design Coordination#Team\|<small>[3]</small>]]		! style="background:#ffffee;" \| Project Manager[[ITIL Design Coordination#Team\|<small>[3]</small>]]