ITIL Demand Management - Revision history

Andrea at 10:51, 31 December 2023

2023-12-31T10:51:02Z

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Andrea at 16:49, 18 March 2022

2022-03-18T16:49:57Z

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Andrea at 13:28, 28 June 2020

2020-06-28T13:28:49Z

Show changes

Andrea at 11:33, 27 February 2018

2018-02-27T11:33:13Z

← Older revision		Revision as of 13:33, 27 February 2018
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	<itpmch><title>ITIL Demand Management \| IT Process Wiki</title>		<itpmch><title>ITIL Demand Management \| IT Process Wiki</title>
	<meta name="keywords" content="demand management, itil demand management, demand management itil" />		<meta name="keywords" content="demand management, itil demand management, demand management itil" />
	<meta name="description" content="Demand Management: ITIL process ~~definition - Sub-processes - Terms - Additional information on ITIL Demand~~ Management." />		<meta name="description" content="ITIL Demand Management aims to understand, anticipate and influence customer demand for services. This ITIL process works with Capacity Management to ensure that the service provider has sufficient capacity to meet the required demand for particular services. Part of: Service Strategy." />
	<meta property="og:url" content="https://wiki.en.it-processmaps.com/images/a/a6/Demand-management-itil.jpg" />		<meta property="og:url" content="https://wiki.en.it-processmaps.com/images/a/a6/Demand-management-itil.jpg" />
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	==Process Description==		==Process Description==

	The chapter on Demand Management in the Service Strategy book (ITIL V3 2007 Edition) did not offer enough substance to justify a separate Demand Management process, so at IT Process Maps we decided to treat Demand Management as part of Capacity Management.		The chapter on Demand Management in the Service Strategy book (ITIL V3 2007 Edition) did not offer enough substance to justify a separate Demand Management process, so at IT Process Maps we have decided to treat Demand Management as part of Capacity Management.
	[[Image:Demand-management-itil.jpg\|right\|thumb\|370px\|alt=Demand Management ITIL\|link=https://wiki.en.it-processmaps.com/index.php/File:Demand-management-itil.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process-overview-demand-management-itil.pdf ITIL Demand Management]]]		[[Image:Demand-management-itil.jpg\|right\|thumb\|370px\|alt=Demand Management ITIL\|link=https://wiki.en.it-processmaps.com/index.php/File:Demand-management-itil.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process-overview-demand-management-itil.pdf ITIL Demand Management]]]

	~~Since~~ the latest '''''ITIL 2011''''' guidance includes clarifications on the differences in scope between Demand Management and Capacity Management, a ~~dedicated~~ Demand Management process has been introduced as part of Service Strategy. The process overview of [[Media:Demand-management-itil.jpg\|ITIL Demand Management (.JPG)]] ~~is showing~~ the ~~most important interfaces~~ (''see Fig. 1'').		As the latest '''''ITIL 2011''''' guidance includes clarifications on the differences in scope between Demand Management and Capacity Management, a specific Demand Management process has been introduced as part of Service Strategy. The process overview of [[Media:Demand-management-itil.jpg\|ITIL Demand Management (.JPG)]] shows the key information flows (''see Fig. 1'').

	The role [[ITIL Demand Management#Demand Manager\|Demand Manager]] has been introduced to perform the activities in the Demand Management process.		The role [[ITIL Demand Management#Demand Manager\|Demand Manager]] has been introduced to perform the activities in the Demand Management process.
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	==Notes==		==Notes==

	<html>By:  Stefan Kempter <a rel="author" href="https://~~plus~~.~~google~~.com/~~111925560448291102517~~/~~about~~"><img style="margin:0px 0px 0px 0px;" src="~~/skins/Vector~~/images~~/itpm~~/bookmarking/~~gplus~~.png" width="16" height="16" title="By: Stefan Kempter \| Profile on ~~Google+~~" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>		<html>By:  Stefan Kempter <a rel="author" href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>

	<p> </p>		<p> </p>

	<p><small>		<p><small>
	<span itemscope="itemscope" itemtype="http://~~data-vocabulary~~.org/~~Breadcrumb~~">		<span itemprop="breadcrumb" itemscope itemtype="http://schema.org/BreadcrumbList">
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	<a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Demand_Management#Definitions~~" itemprop="url~~"><span itemprop="~~title~~">Definitions</span></a> ›		<meta itemprop="position" content="1"></span> ›
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	<a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Demand_Management#Roles_.7C_Responsibilities~~" itemprop="url~~"><span itemprop="~~title~~">Roles</span></a>		<span itemprop="name">Definitions</span></a>
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Andrea at 09:39, 23 April 2017

2017-04-23T09:39:26Z

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	~~<p> </p>~~		'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description"><i>ITIL Demand Management</i> aims to understand, anticipate and influence customer demand for services. This process works with Capacity Management to ensure that the service provider has sufficient capacity to meet the required demand for particular services.</span></p>

	'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description"><i>ITIL Demand Management</i> aims to understand, anticipate and influence customer demand for services. ~~Demand Management~~ works with Capacity Management to ensure that the service provider has sufficient capacity to meet the required demand.</span></p>
	<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Strategy" title="ITIL Service Strategy">Service Strategy</a></html>		<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Strategy" title="ITIL Service Strategy">Service Strategy</a></html>

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	[[Image:Demand-management-itil.jpg\|right\|thumb\|370px\|alt=Demand Management ITIL\|link=https://wiki.en.it-processmaps.com/index.php/File:Demand-management-itil.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process-overview-demand-management-itil.pdf ITIL Demand Management]]]		[[Image:Demand-management-itil.jpg\|right\|thumb\|370px\|alt=Demand Management ITIL\|link=https://wiki.en.it-processmaps.com/index.php/File:Demand-management-itil.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process-overview-demand-management-itil.pdf ITIL Demand Management]]]

	Since the latest '''''ITIL 2011''''' guidance includes clarifications on the differences in scope between Demand Management and Capacity Management, a dedicated Demand Management process has been introduced as part of Service Strategy. The process overview of [[Media:Demand-management-itil.jpg\|ITIL Demand Management (.JPG)]] is showing the most important interfaces (''see ~~Figure~~ 1'').		Since the latest '''''ITIL 2011''''' guidance includes clarifications on the differences in scope between Demand Management and Capacity Management, a dedicated Demand Management process has been introduced as part of Service Strategy. The process overview of [[Media:Demand-management-itil.jpg\|ITIL Demand Management (.JPG)]] is showing the most important interfaces (''see Fig. 1'').

	The role [[ITIL Demand Management#Demand Manager\|Demand Manager]] has been introduced to perform the activities in the Demand Management process.		The role [[ITIL Demand Management#Demand Manager\|Demand Manager]] has been introduced to perform the activities in the Demand Management process.
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Andrea at 11:56, 15 May 2016

2016-05-15T11:56:05Z

← Older revision		Revision as of 13:56, 15 May 2016
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	~~<html><div itemscope="itemscope" itemtype="https://schema.org/WebPage"><!-- define schema.org/WebPage --><p></html>~~
	<p> </p>		<p> </p>

	'''<span id="Overview">Objective:</span>''' <html><span ~~itemprop~~="description"~~>The objective of <i><span~~ itemprop="~~alternativeHeadline~~">~~ITIL~~ <~~span itemprop="name Headline"~~>Demand Management~~</span></span>~~</i> aims to understand, anticipate and influence customer demand for services. Demand Management works with Capacity Management to ensure that the service provider has sufficient capacity to meet the required demand.</span></p>		'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description"><i>ITIL Demand Management</i> aims to understand, anticipate and influence customer demand for services. Demand Management works with Capacity Management to ensure that the service provider has sufficient capacity to meet the required demand.</span></p>
	<p><b>Part of</b>: <a ~~itemprop="isPartOf"~~ href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Strategy" title="ITIL Service Strategy">Service Strategy</a></html>		<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Strategy" title="ITIL Service Strategy">Service Strategy</a></html>

	'''Process Owner''': [[ITIL Demand Management#Demand Manager\|Demand Manager]]		'''Process Owner''': [[ITIL Demand Management#Demand Manager\|Demand Manager]]
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	The chapter on Demand Management in the Service Strategy book (ITIL V3 2007 Edition) did not offer enough substance to justify a separate Demand Management process, so at IT Process Maps we decided to treat Demand Management as part of Capacity Management.		The chapter on Demand Management in the Service Strategy book (ITIL V3 2007 Edition) did not offer enough substance to justify a separate Demand Management process, so at IT Process Maps we decided to treat Demand Management as part of Capacity Management.
	[[Image:Demand-management-itil.jpg\|right\|thumb\|370px\|alt=Demand Management ITIL\|[https://wiki.en.it-processmaps.com/images/pdf/process-overview-demand-management-itil.pdf ITIL Demand Management]]]		[[Image:Demand-management-itil.jpg\|right\|thumb\|370px\|alt=Demand Management ITIL\|link=https://wiki.en.it-processmaps.com/index.php/File:Demand-management-itil.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process-overview-demand-management-itil.pdf ITIL Demand Management]]]

	Since the latest '''''ITIL 2011''''' guidance includes clarifications on the differences in scope between Demand Management and Capacity Management, a dedicated Demand Management process has been introduced as part of Service Strategy. The process overview of [[Media:Demand-management-itil.jpg\|ITIL Demand Management (.JPG)]] is showing the most important interfaces (''see Figure 1'').		Since the latest '''''ITIL 2011''''' guidance includes clarifications on the differences in scope between Demand Management and Capacity Management, a dedicated Demand Management process has been introduced as part of Service Strategy. The process overview of [[Media:Demand-management-itil.jpg\|ITIL Demand Management (.JPG)]] is showing the most important interfaces (''see Figure 1'').
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	<p> </p>		<p> </p>
	~~<p> </p>~~

	==~~[ Infobox ]~~==		==Notes==

			<html>By:  Stefan Kempter <a rel="author" href="https://plus.google.com/111925560448291102517/about"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter \| Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>

	<~~html><table class="wikitable">~~		<p> </p>
	~~<tr>~~
	~~<td>Link to this page:</td>~~
	~~<td><a itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Demand_Management">https://wiki.en.it-processmaps.com/index.php/ITIL_Demand_Management</a></td>~~
	~~</tr>~~
	~~<tr>~~
	~~<td>Languages:</td>~~
	<td><span itemprop="inLanguage" content="en">English</span> \| <span><a itemprop="citation" class="external text" href="https://wiki.de.it-processmaps.com/index.php/ITIL_Demand_Management" title="ITIL Demand Management">Deutsch</a></span></td>
	~~</tr>~~
	~~<tr>~~
	~~<td>Image:</td>~~
	<td style="vertical-align:top"><a itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/a/a6/Demand-management-itil.jpg" title="Demand Management">ITIL Demand Management (.JPG)</a></td>
	~~</tr>~~
	~~<tr>~~
	~~<td>Author:</td>~~
	~~<td><span itemprop="author">Stefan Kempter</span>, <span itemprop="creator copyrightHolder publisher">IT Process Maps</span~~>    <a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter \| Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></td>
	~~</tr>~~
	</~~table~~>

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	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:Service Strategy\|Demand Management]][[Category:ITIL Demand Management\|!]]		[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:Service Strategy\|Demand Management]][[Category:ITIL Demand Management\|!]]
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Andrea at 16:55, 22 December 2013

2013-12-22T16:55:15Z

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			<html><div itemscope="itemscope" itemtype="https://schema.org/WebPage"><!-- define schema.org/WebPage --><p></html>
	<p> </p>		<p> </p>

	'''<span id="Overview">Objective:</span>''' ''ITIL Demand Management'' aims to understand, anticipate and influence customer demand for services. Demand Management works with Capacity Management to ensure that the service provider has sufficient capacity to meet the required demand.		'''<span id="Overview">Objective:</span>''' <html><span itemprop="description">The objective of <i><span itemprop="alternativeHeadline">ITIL <span itemprop="name Headline">Demand Management</span></span></i> aims to understand, anticipate and influence customer demand for services. Demand Management works with Capacity Management to ensure that the service provider has sufficient capacity to meet the required demand.</span></p>
			<p><b>Part of</b>: <a itemprop="isPartOf" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Strategy" title="ITIL Service Strategy">Service Strategy</a></html>
	~~'''~~Part of~~'''~~: [[ITIL Service Strategy\|Service Strategy]]

	'''Process Owner''': [[ITIL Demand Management#Demand Manager\|Demand Manager]]		'''Process Owner''': [[ITIL Demand Management#Demand Manager\|Demand Manager]]
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	==Definitions==		==Definitions==

	The following [[ITIL ~~Glossary~~#ITIL ~~Glossary A~~-Z\|ITIL terms and acronyms]] (''information objects'') are used in ITIL Demand Management to represent process outputs and inputs:		<html><div itemscope="itemscope" itemtype="https://schema.org/ItemList"><!-- define schema.org/ItemList -->
			<meta itemprop="itemListOrder" content="Ascending" />
	<p>&~~nbsp~~;</p>		<p><span itemprop="name">The following <a href="/index.php/ITIL%20Glossary#ITIL%20Glossary%20A-Z" title="ITIL Glossary">ITIL terms and acronyms</a> (<i>information objects</i>) are used in the ITIL Demand Management process to represent process outputs and inputs:</span>
			</p>
	~~'''~~<span id="~~Pattern of Business Activity PBA~~">Pattern of Business Activity (PBA)</span>~~'''~~		<p> </p>
	*Patterns of Business Activity (PBA) are workload profiles describing the demand for particular services. PBAs are an important tool used by Demand Management for anticipating and influencing service demand. ''(Note: New output in ITIL 2011.)''		<p><b><span id="Pattern_of_Business_Activity_PBA" itemprop="itemListElement">Pattern of Business Activity (PBA)</span></b>
			</p>
			<ul><li itemprop="description">Patterns of Business Activity (PBA) are workload profiles describing the demand for particular services. PBAs are an important tool used by Demand Management for anticipating and influencing service demand. <i>(Note: New output in ITIL 2011.)</i>
			</li></ul>
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	<p> </p>		<p> </p>

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	<p> </p>		<p> </p>

	{\| border="1~~" align="center~~" cellpadding="5" cellspacing="0" style="text-align:center;" valign="top"		{\| border="1" cellpadding="5" cellspacing="0" style="margin-left: auto; margin-right: auto; text-align:center;" valign="top"
	\|-		\|-
	\| ~~valign~~="top" colspan="2" style="background:#ffffdd;~~" align="center~~"\| '''Responsibility Matrix: ITIL Demand Management'''		\|style="vertical-align:top; text-align:center" colspan="2" style="background:#ffffdd;"\| '''Responsibility Matrix: ITIL Demand Management'''
	\|-		\|-
	! ~~width="65%" align="center"~~ style="background:#ffffee;" \| ITIL Role / Sub-Process		!style="background:#ffffee; width: 65%; text-align:center" \| ITIL Role / Sub-Process
	! style="background:#ffffee;" \| [[ITIL Demand Management#Demand Manager\|Demand Manager]]		!style="background:#ffffee;" \| [[ITIL Demand Management#Demand Manager\|Demand Manager]]
	\|-		\|-
	\| ~~align~~="left" \|[[ITIL Demand Management\|Demand Management]]<br /> ''(no sub-processes specified)''		\|style="text-align:left;" \|[[ITIL Demand Management\|Demand Management]]<br /> ''(no sub-processes specified)''
	\| A[[ITIL Demand Management#Accountable\|<small>[1]</small>]]R[[ITIL Demand Management#Responsible\|<small>[2]</small>]]		\| A[[ITIL Demand Management#Accountable\|<small>[1]</small>]]R[[ITIL Demand Management#Responsible\|<small>[2]</small>]]
	\|-		\|-
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	<p> </p>		<p> </p>
			<p> </p>

			==[ Infobox ]==

			<html><table class="wikitable">
			<tr>
			<td>Link to this page:</td>
			<td><a itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Demand_Management">https://wiki.en.it-processmaps.com/index.php/ITIL_Demand_Management</a></td>
			</tr>
			<tr>
			<td>Languages:</td>
			<td><span itemprop="inLanguage" content="en">English</span> \| <span><a itemprop="citation" class="external text" href="https://wiki.de.it-processmaps.com/index.php/ITIL_Demand_Management" title="ITIL Demand Management">Deutsch</a></span></td>
			</tr>
			<tr>
			<td>Image:</td>
			<td style="vertical-align:top"><a itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/a/a6/Demand-management-itil.jpg" title="Demand Management">ITIL Demand Management (.JPG)</a></td>
			</tr>
			<tr>
			<td>Author:</td>
			<td><span itemprop="author">Stefan Kempter</span>, <span itemprop="creator copyrightHolder publisher">IT Process Maps</span>    <a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter \| Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></td>
			</tr>
			</table>

	<~~html~~><~~a rel~~="~~author~~" href="https://~~plus~~.~~google~~.com/~~111925560448291102517~~"><~~img style~~="~~margin:0px 0px 0px 0px;~~" ~~src~~="/~~skins~~/~~Vector~~/~~images~~/~~itpm~~/~~bookmarking~~/~~gplus~~.~~png~~" ~~width~~="16" ~~height~~="16" ~~title~~="By: ~~Stefan Kempter \| Profile on Google+~~" ~~alt~~="~~Author~~: ~~Stefan Kempter, IT Process Maps GbR~~" /></a></html>		<p><small>
			<span itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb">
			<a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Demand_Management#Process_Description" itemprop="url"><span itemprop="title">Process Description</span></a> ›
			</span>
			<span itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb">
			<a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Demand_Management#Definitions" itemprop="url"><span itemprop="title">Definitions</span></a> ›
			</span>
			<span itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb">
			<a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Demand_Management#Roles_.7C_Responsibilities" itemprop="url"><span itemprop="title">Roles</span></a>
			</span>
			</small></p>
			</div><!-- end of schema.org/WebPage --><p></html>

	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:Service Strategy\|Demand Management]][[Category:ITIL Demand Management\|!]]		[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:Service Strategy\|Demand Management]][[Category:ITIL Demand Management\|!]]
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Andrea at 10:11, 31 July 2013

2013-07-31T10:11:09Z

← Older revision		Revision as of 12:11, 31 July 2013
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	<p> </p>		<p> </p>

	==<span id="~~ITIL Demand Management~~">~~Overview~~</span>==		'''<span id="Overview">Objective:</span>''' ''ITIL Demand Management'' aims to understand, anticipate and influence customer demand for services. Demand Management works with Capacity Management to ensure that the service provider has sufficient capacity to meet the required demand.

	'''Objective:''' ''ITIL Demand Management'' aims to understand, anticipate and influence customer demand for services. Demand Management works with Capacity Management to ensure that the service provider has sufficient capacity to meet the required demand.		'''Part of''': [[ITIL Service Strategy\|Service Strategy]]

	'''Part of''': [[ITIL V3 Service Strategy\|Service Strategy]]

	'''Process Owner''': [[ITIL Demand Management#Demand Manager\|Demand Manager]]		'''Process Owner''': [[ITIL Demand Management#Demand Manager\|Demand Manager]]
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	<p> </p>		<p> </p>

	== Process Description ==		==Process Description==

	The chapter on Demand Management in the Service Strategy book (ITIL V3 2007 Edition) did not offer enough substance to justify a separate Demand Management process, so at IT Process Maps we decided to treat Demand Management as part of Capacity Management.		The chapter on Demand Management in the Service Strategy book (ITIL V3 2007 Edition) did not offer enough substance to justify a separate Demand Management process, so at IT Process Maps we decided to treat Demand Management as part of Capacity Management.
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	<p> </p>		<p> </p>

	== Sub-Processes ==		==Sub-Processes==

	No sub-processes are specified for [[ITIL Demand Management]].		No sub-processes are specified for [[ITIL Demand Management]].
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	<p> </p>		<p> </p>

	== Definitions ==		==Definitions==

	The following ITIL terms and acronyms (''information objects'') are used in ITIL Demand Management to represent process outputs and inputs:		The following [[ITIL Glossary#ITIL Glossary A-Z\|ITIL terms and acronyms]] (''information objects'') are used in ITIL Demand Management to represent process outputs and inputs:

	<p> </p>		<p> </p>

	;<span id="Pattern of Business Activity PBA">Pattern of Business Activity (PBA)</span>		'''<span id="Pattern of Business Activity PBA">Pattern of Business Activity (PBA)</span>'''
	:Patterns of Business Activity (PBA) are workload profiles describing the demand for particular services. PBAs are an important tool used by Demand Management for anticipating and influencing service demand. ''(Note: New output in ITIL 2011.)''		*Patterns of Business Activity (PBA) are workload profiles describing the demand for particular services. PBAs are an important tool used by Demand Management for anticipating and influencing service demand. ''(Note: New output in ITIL 2011.)''

	<p> </p>		<p> </p>

	== Roles \| Responsibilities ==		==Roles \| Responsibilities==

	;<span id="Demand Manager">Demand Manager - Process Owner</span>		'''<span id="Demand Manager">Demand Manager - Process Owner</span>'''
	:The Demand Manager is responsible for understanding, anticipating and influencing customer demand for services. The Demand Manager works with capacity management to ensure that the service provider has sufficient capacity to meet the required demand.		*The Demand Manager is responsible for understanding, anticipating and influencing customer demand for services. The Demand Manager works with capacity management to ensure that the service provider has sufficient capacity to meet the required demand.

	<p> </p>		<p> </p>
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	<p> </p>		<p> </p>

	<html><a rel="author" href="https://~~profiles~~.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter \| Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></html>		<html><a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter \| Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></html>

	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:Service Strategy\|Demand Management]][[Category:ITIL Demand Management\|!]]		[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:Service Strategy\|Demand Management]][[Category:ITIL Demand Management\|!]]
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Andrea: /* Roles | Responsibilities */

2013-02-17T16:33:46Z

Roles | Responsibilities

← Older revision		Revision as of 18:33, 17 February 2013
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	== Process Description ==		== Process Description ==

			The chapter on Demand Management in the Service Strategy book (ITIL V3 2007 Edition) did not offer enough substance to justify a separate Demand Management process, so at IT Process Maps we decided to treat Demand Management as part of Capacity Management.
	[[Image:Demand-management-itil.jpg\|right\|thumb\|370px\|alt=Demand Management ITIL\|[https://wiki.en.it-processmaps.com/images/pdf/process-overview-demand-management-itil.pdf ITIL Demand Management]]]		[[Image:Demand-management-itil.jpg\|right\|thumb\|370px\|alt=Demand Management ITIL\|[https://wiki.en.it-processmaps.com/images/pdf/process-overview-demand-management-itil.pdf ITIL Demand Management]]]
	The chapter on Demand Management in the Service Strategy book (ITIL V3 2007 Edition) did not offer enough substance to justify a separate Demand Management process, so at IT Process Maps we decided to treat Demand Management as part of Capacity Management.

	Since the latest '''''ITIL 2011''''' guidance includes clarifications on the differences in scope between Demand Management and Capacity Management, a dedicated Demand Management process has been introduced as part of Service Strategy. The process overview of [[Media:Demand-management-itil.jpg\|ITIL Demand Management (.JPG)]] is showing the most important interfaces (''see Figure 1'').		Since the latest '''''ITIL 2011''''' guidance includes clarifications on the differences in scope between Demand Management and Capacity Management, a dedicated Demand Management process has been introduced as part of Service Strategy. The process overview of [[Media:Demand-management-itil.jpg\|ITIL Demand Management (.JPG)]] is showing the most important interfaces (''see Figure 1'').
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	;<span id="Pattern of Business Activity PBA">Pattern of Business Activity (PBA)</span>		;<span id="Pattern of Business Activity PBA">Pattern of Business Activity (PBA)</span>
	:Patterns of Business Activity (PBA) are workload profiles describing the demand for particular services. PBAs are an important tool used by Demand Management for anticipating and influencing service demand.		:Patterns of Business Activity (PBA) are workload profiles describing the demand for particular services. PBAs are an important tool used by Demand Management for anticipating and influencing service demand. ''(Note: New output in ITIL 2011.)''

	<p> </p>		<p> </p>
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	<p> </p>		<p> </p>

			<html><a rel="author" href="https://profiles.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter \| Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></html>

	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:Service ~~Stratey~~\|Demand Management]][[Category:ITIL Demand Management\|!]]		[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:Service Strategy\|Demand Management]][[Category:ITIL Demand Management\|!]]
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Andrea: Created page with "
2011-12-10T13:13:15Z

Created page with "<seo metakeywords="demand management, itil demand management, demand management itil" metadescription="Demand Management: ITIL process definition - Sub-processes - Terms - Additi..."

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Image:ITIL-Wiki-deutsch.jpg|right|ITIL Demand Management
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==Overview==

'''Objective:''' ''ITIL Demand Management'' aims to understand, anticipate and influence customer demand for services. Demand Management works with Capacity Management to ensure that the service provider has sufficient capacity to meet the required demand.

'''Part of''': [[ITIL V3 Service Strategy|Service Strategy]]

'''Process Owner''': [[ITIL Demand Management#Demand Manager|Demand Manager]]

 

== Process Description ==

[[Image:Demand-management-itil.jpg|right|thumb|370px|alt=Demand Management ITIL|[https://wiki.en.it-processmaps.com/images/pdf/process-overview-demand-management-itil.pdf ITIL Demand Management]]]
The chapter on Demand Management in the Service Strategy book (ITIL V3 2007 Edition) did not offer enough substance to justify a separate Demand Management process, so at IT Process Maps we decided to treat Demand Management as part of Capacity Management.

Since the latest '''''ITIL 2011''''' guidance includes clarifications on the differences in scope between Demand Management and Capacity Management, a dedicated Demand Management process has been introduced as part of Service Strategy. The process overview of [[Media:Demand-management-itil.jpg|ITIL Demand Management (.JPG)]] is showing the most important interfaces (''see Figure 1'').

The role [[ITIL Demand Management#Demand Manager|Demand Manager]] has been introduced to perform the activities in the Demand Management process.

 

== Sub-Processes ==

No sub-processes are specified for [[ITIL Demand Management]].

 

== Definitions ==

The following ITIL terms and acronyms (''information objects'') are used in ITIL Demand Management to represent process outputs and inputs:

 

;Pattern of Business Activity (PBA)
:Patterns of Business Activity (PBA) are workload profiles describing the demand for particular services. PBAs are an important tool used by Demand Management for anticipating and influencing service demand.

 

== Roles | Responsibilities ==

;Demand Manager - Process Owner
:The Demand Manager is responsible for understanding, anticipating and influencing customer demand for services. The Demand Manager works with capacity management to ensure that the service provider has sufficient capacity to meet the required demand.

 

{| border="1" align="center" cellpadding="5" cellspacing="0" style="text-align:center;" valign="top"
|-
| valign="top" colspan="2" style="background:#ffffdd;" align="center"| '''Responsibility Matrix: ITIL Demand Management'''
|-
! width="65%" align="center" style="background:#ffffee;" | ITIL Role / Sub-Process
! style="background:#ffffee;" | [[ITIL Demand Management#Demand Manager|Demand Manager]]
|-
| align="left" |[[ITIL Demand Management|Demand Management]] ''(no sub-processes specified)''
| A[[ITIL Demand Management#Accountable|[1]]]R[[ITIL Demand Management#Responsible|[2]]]
|-
|}

 

'''Remarks'''

[1] ''A: Accountable'' according to the RACI Model: Those who are ultimately accountable for the correct and thorough completion of the ITIL Demand Management process.

[2] ''R: Responsible'' according to the RACI Model: Those who do the work to achieve a task within Demand Management.

 


[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:Service Stratey|Demand Management]][[Category:ITIL Demand Management|!]]