ITIL Change Evaluation - Revision history

Andrea at 10:54, 31 December 2023

2023-12-31T10:54:39Z

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Andrea at 16:43, 19 March 2022

2022-03-19T16:43:32Z

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	[[Category:ITIL 2011]][[Category:ITIL V3]][[Category:ITIL process]][[Category:Service Transition\|Change Evaluation]][[Category:Change Evaluation\|!]]		[[Category:ITIL 4]][[Category:ITIL 2011]][[Category:ITIL V3]][[Category:ITIL practice]][[Category:ITIL process]][[Category:ITIL process]][[Category:Service Transition\|Change Evaluation]][[Category:Change Evaluation\|!]]
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Andrea at 15:11, 28 July 2020

2020-07-28T15:11:17Z

Show changes

Andrea at 18:09, 27 February 2018

2018-02-27T18:09:59Z

← Older revision		Revision as of 20:09, 27 February 2018
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	<itpmch><title>ITIL Change Evaluation \| IT Process Wiki</title>		<itpmch><title>ITIL Change Evaluation \| IT Process Wiki</title>
	<meta name="keywords" content="change evaluation itil, itil change evaluation" />		<meta name="keywords" content="change evaluation itil, itil change evaluation" />
	<meta name="description" content="~~Change Evaluation: ITIL process definition - Sub-processes - Terms - Additional information on~~ ITIL Change Evaluation." />		<meta name="description" content="ITIL Change Evaluation aims to assess major Changes, like the introduction of a new service or a substantial change to an existing service, before those Changes are allowed to proceed to the next phase in their lifecycle." />
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	==Process Description==		==Process Description==

	In '''''ITIL 2011''''' a Change Evaluation process ~~has been added~~, ~~following~~ a clarification in the ITIL® books that the purpose of this process is the evaluation of Major Changes.		'''''ITIL 2011''''' has introduced the Change Evaluation process, including a clarification in the ITIL® books that the purpose of this process is the evaluation of Major Changes.

	[[Image:Itil-change-evaluation.jpg\|right\|thumb\|370px\|alt=Change Evaluation ITIL\|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-change-evaluation.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_change_evaluation_itil.pdf ITIL Change Evaluation]]]		[[Image:Itil-change-evaluation.jpg\|right\|thumb\|370px\|alt=Change Evaluation ITIL\|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-change-evaluation.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_change_evaluation_itil.pdf ITIL Change Evaluation]]]
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	The results of a formal Change evaluation are documented in a [[ITIL Change Evaluation#Change Evaluation Report\|Change Evaluation Report]], which is thus the main output of the new Change Evaluation process.		The results of a formal Change evaluation are documented in a [[ITIL Change Evaluation#Change Evaluation Report\|Change Evaluation Report]], which is thus the main output of the new Change Evaluation process.

	The process overview of [[Media:Itil-change-evaluation.jpg\|ITIL Change Evaluation]] ~~is showing~~ the ~~most important interfaces~~ (see Fig. 1).		The process overview of [[Media:Itil-change-evaluation.jpg\|ITIL Change Evaluation]] shows the key information flows (see Fig. 1).

	<p> </p>		<p> </p>
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	==Notes==		==Notes==

	<html>By:  Stefan Kempter <a rel="author" href="https://~~plus~~.~~google~~.com/~~111925560448291102517~~/~~about~~"><img style="margin:0px 0px 0px 0px;" src="~~/skins/Vector~~/images~~/itpm~~/bookmarking/~~gplus~~.png" width="16" height="16" title="By: Stefan Kempter \| Profile on ~~Google+~~" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>		<html>By:  Stefan Kempter <a rel="author" href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>

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Andrea at 14:02, 23 April 2017

2017-04-23T14:02:47Z

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	~~<p> </p>~~

	'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description"><i>ITIL Change Evaluation</i> aims to assess major Changes, like the introduction of a new service or a substantial change to an existing service, before those Changes are allowed to proceed to the next phase in their lifecycle.</span></p>		'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description"><i>ITIL Change Evaluation</i> aims to assess major Changes, like the introduction of a new service or a substantial change to an existing service, before those Changes are allowed to proceed to the next phase in their lifecycle.</span></p>
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	The results of a formal Change evaluation are documented in a [[ITIL Change Evaluation#Change Evaluation Report\|Change Evaluation Report]], which is thus the main output of the new Change Evaluation process.		The results of a formal Change evaluation are documented in a [[ITIL Change Evaluation#Change Evaluation Report\|Change Evaluation Report]], which is thus the main output of the new Change Evaluation process.

	The process overview of [[Media:Itil-change-evaluation.jpg\|ITIL Change Evaluation]] is showing the most important interfaces (see ~~Figure~~ 1).		The process overview of [[Media:Itil-change-evaluation.jpg\|ITIL Change Evaluation]] is showing the most important interfaces (see Fig. 1).

	<p> </p>		<p> </p>
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Andrea at 13:09, 15 May 2016

2016-05-15T13:09:52Z

← Older revision		Revision as of 15:09, 15 May 2016
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	~~<html><div itemscope="itemscope" itemtype="https://schema.org/WebPage"><!-- define schema.org/WebPage --><p></html>~~
	<p> </p>		<p> </p>

	'''<span id="Overview">Objective:</span>''' <html><span ~~itemprop~~="description"~~><i><span~~ itemprop="~~name Headline~~">~~ITIL~~ <~~span itemprop="alternativeHeadline"~~>Change Evaluation~~</span></span>~~</i> aims to assess major Changes, like the introduction of a new service or a substantial change to an existing service, before those Changes are allowed to proceed to the next phase in their lifecycle.</span></p>		'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description"><i>ITIL Change Evaluation</i> aims to assess major Changes, like the introduction of a new service or a substantial change to an existing service, before those Changes are allowed to proceed to the next phase in their lifecycle.</span></p>
	<p><b>Part of</b>: <a ~~itemprop="isPartOf"~~ href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Transition" title="ITIL Service Transition">Service Transition</a></html>		<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Transition" title="ITIL Service Transition">Service Transition</a></html>

	'''Process Owner''': [[ITIL Change Evaluation#Change Manager\|Change Manager]]		'''Process Owner''': [[ITIL Change Evaluation#Change Manager\|Change Manager]]
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	In '''''ITIL 2011''''' a Change Evaluation process has been added, following a clarification in the ITIL® books that the purpose of this process is the evaluation of Major Changes.		In '''''ITIL 2011''''' a Change Evaluation process has been added, following a clarification in the ITIL® books that the purpose of this process is the evaluation of Major Changes.

	[[Image:Itil-change-evaluation.jpg\|right\|thumb\|370px\|alt=Change Evaluation ITIL\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_change_evaluation_itil.pdf ITIL Change Evaluation]]]		[[Image:Itil-change-evaluation.jpg\|right\|thumb\|370px\|alt=Change Evaluation ITIL\|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-change-evaluation.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_change_evaluation_itil.pdf ITIL Change Evaluation]]]
	Change Evaluation is called upon by the Change Management process at various points in a Change’s lifecycle to perform a Change assessment.		Change Evaluation is called upon by the Change Management process at various points in a Change’s lifecycle to perform a Change assessment.

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	<p> </p>		<p> </p>
	~~<p> </p>~~

	==~~[ Infobox ]~~==		==Notes==

			<html>By:  Stefan Kempter <a rel="author" href="https://plus.google.com/111925560448291102517/about"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter \| Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>

	<~~html><table class="wikitable">~~		<p> </p>
	~~<tr>~~
	~~<td>Link to this page:</td>~~
	~~<td><a itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Change_Evaluation">https://wiki.en.it-processmaps.com/index.php/ITIL_Change_Evaluation</a></td>~~
	~~</tr>~~
	~~<tr>~~
	~~<td>Languages:</td>~~
	<td><span itemprop="inLanguage" content="en">English</span> \| <span><a itemprop="citation" class="external text" href="https://wiki.de.it-processmaps.com/index.php/ITIL_Change-Evaluierung" title="ITIL Change-Evaluierung">Deutsch</a></span></td>
	~~</tr>~~
	~~<tr>~~
	~~<td>Image:</td>~~
	<td style="vertical-align:top"><a itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/1/1a/Itil-change-evaluation.jpg" title="Change Evaluation">ITIL Change Evaluation (.JPG)</a></td>
	~~</tr>~~
	~~<tr>~~
	~~<td>Author:</td>~~
	~~<td><span itemprop="author">Stefan Kempter</span>, <span itemprop="creator copyrightHolder publisher">IT Process Maps</span~~>    <a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter \| Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></td>
	~~</tr>~~
	</~~table~~>

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	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:Service Transition\|Change Evaluation]][[Category:Change Evaluation\|!]]		[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:Service Transition\|Change Evaluation]][[Category:Change Evaluation\|!]]
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Andrea at 12:53, 25 December 2013

2013-12-25T12:53:49Z

Show changes

Andrea: /* Process Description */

2012-04-12T16:29:57Z

Process Description

← Older revision		Revision as of 18:29, 12 April 2012
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	[[Image:Itil-change-evaluation.jpg\|right\|thumb\|370px\|alt=Change Evaluation ITIL\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_change_evaluation_itil.pdf ITIL Change Evaluation]]]		[[Image:Itil-change-evaluation.jpg\|right\|thumb\|370px\|alt=Change Evaluation ITIL\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_change_evaluation_itil.pdf ITIL Change Evaluation]]]
	Change Evaluation is called upon by the Change Management process at various points in a Change’s lifecycle to perform a Change assessment.		Change Evaluation is called upon by the Change Management process at various points in a Change’s lifecycle to perform a Change assessment.

			The results of a formal Change evaluation are documented in a [[ITIL Change Evaluation#Change Evaluation Report\|Change Evaluation Report]], which is thus the main output of the new Change Evaluation process.

	The process overview of [[Media:Itil-change-evaluation.jpg\|ITIL Change Evaluation]] is showing the most important interfaces (see Figure 1).		The process overview of [[Media:Itil-change-evaluation.jpg\|ITIL Change Evaluation]] is showing the most important interfaces (see Figure 1).
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	;<span id="Change Manager">Change Manager - Process Owner</span>		;<span id="Change Manager">Change Manager - Process Owner</span>
	:The Change Manager ~~authorizes and documents~~ all ~~changes in the~~ IT ~~Infrastructure and its components (Configuration Items)~~, ~~in order to maintain a minimum amount of interruptive effects upon~~ the ~~running operation.~~		:The Change Manager controls the lifecycle of all Changes. His primary objective is to enable beneficial Changes to be made, with minimum disruption to IT services. For important Changes, the Change Manager will refer the authorization of Changes to the Change Advisory Board (CAB).
	~~:In~~ the ~~case~~ of ~~further-reaching changes, he involves~~ the Change Advisory Board (CAB).

	<p> </p>		<p> </p>

Andrea: /* Roles | Responsibilities */

2011-10-28T18:18:38Z

Roles | Responsibilities

← Older revision		Revision as of 20:18, 28 October 2011
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	''ITIL Change Evaluation'' aims to assess major Changes, like the introduction of a new service or a substantial change to an existing service, before those Changes are allowed to proceed to the next phase in their lifecycle.		==<span id="ITIL Change Evaluation">Overview</span>==

			'''Objective''': ''ITIL Change Evaluation'' aims to assess major Changes, like the introduction of a new service or a substantial change to an existing service, before those Changes are allowed to proceed to the next phase in their lifecycle.

	'''Part of''': [[ITIL V3 Service Transition\|Service Transition]]		'''Part of''': [[ITIL V3 Service Transition\|Service Transition]]
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	== ~~ITIL Change Evaluation~~ ==		== Process Description ==

	~~==== Process Description ====~~		In '''''ITIL 2011''''' a Change Evaluation process has been added, following a clarification in the ITIL® books that the purpose of this process is the evaluation of Major Changes.

	In ''ITIL 2011'' a Change Evaluation process has been added, following a clarification in the ITIL® books that the purpose of this process is the evaluation of Major Changes.

	[[Image:Itil-change-evaluation.jpg\|right\|thumb\|370px\|alt=Change Evaluation ITIL\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_change_evaluation_itil.pdf ITIL Change Evaluation]]]		[[Image:Itil-change-evaluation.jpg\|right\|thumb\|370px\|alt=Change Evaluation ITIL\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_change_evaluation_itil.pdf ITIL Change Evaluation]]]
	Change Evaluation is called upon by the Change Management process at various points in a Change’s lifecycle to perform a Change assessment.		Change Evaluation is called upon by the Change Management process at various points in a Change’s lifecycle to perform a Change assessment.

	~~<span id="Sub-Processes">''These are the~~ [[ITIL Change Evaluation]] ~~sub-processes:''</span>~~		The process overview of [[Media:Itil-change-evaluation.jpg\|ITIL Change Evaluation]] is showing the most important interfaces (see Figure 1).

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	;<span id="">Change Evaluation prior to Planning</span>		== Sub-Processes ==

			These are the [[ITIL Change Evaluation]] sub-processes and their process objectives:

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			;<span id="Change Evaluation Planning">Change Evaluation prior to Planning</span>
	:Process Objective: To assess a proposed major Change before authorizing the Change planning phase.		:Process Objective: To assess a proposed major Change before authorizing the Change planning phase.

	;<span id="">Change Evaluation prior to Build</span>		;<span id="Change Evaluation Build">Change Evaluation prior to Build</span>
	:Process Objective: To assess a proposed major Change before authorizing the Change build phase.		:Process Objective: To assess a proposed major Change before authorizing the Change build phase.

	;<span id="">Change Evaluation prior to Deployment</span>		;<span id="Change Evaluation Deployment">Change Evaluation prior to Deployment</span>
	:Process Objective: To assess a proposed major Change before authorizing the Change deployment phase.		:Process Objective: To assess a proposed major Change before authorizing the Change deployment phase.

	;<span id="">Change Evaluation after Deployment</span>		;<span id="Change Evaluation after Deployment">Change Evaluation after Deployment</span>
	:Process Objective: To assess a major Change after it has been implemented, to verify if the Change has met its objectives and to identify any lessons to be learned.		:Process Objective: To assess a major Change after it has been implemented, to verify if the Change has met its objectives and to identify any lessons to be learned.

	<p> </p>		<p> </p>

	==== ~~Downloads ====~~		== Definitions ==

	~~Use the following links to open the process overview of Change Evaluation showing the most important interfaces:~~

	* [[Media:Itil-change-evaluation.jpg\|ITIL ~~Change Evaluation~~ (~~.JPG~~)]]		The following ITIL terms and acronyms (''information objects'') are used in ITIL Change Evaluation to represent process outputs and inputs:
	* [https://wiki.en.it-processmaps.com/images/pdf/process_overview_change_evaluation_itil.pdf ITIL Change Evaluation ~~(.PDF)]~~

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	~~==== ITIL Terms ====~~

	;<span id="Change Evaluation Report">Change Evaluation Report</span>		;<span id="Change Evaluation Report">Change Evaluation Report</span>
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	==~~== ITIL~~ Roles ====		== Roles \| Responsibilities ==

	;<span id="Change Manager">Change Manager - Process Owner</span>		;<span id="Change Manager">Change Manager - Process Owner</span>
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	{\| border="1" cellpadding="5" cellspacing="0" style="text-align:center;" valign="top"		{\| border="1" align="center" cellpadding="5" cellspacing="0" style="text-align:center;" valign="top"
	\|-		\|-
	\| valign="top" colspan="3" style="background:#ffffdd;" align="center"\| '''Responsibility Matrix: ITIL Change Evaluation'''		\| valign="top" colspan="3" style="background:#ffffdd;" align="center"\| '''Responsibility Matrix: ITIL Change Evaluation'''
	\|-		\|-
	! width="50%" align="center" style="background:#ffffee;" \| ITIL Role \| Sub-Process		! width="50%" align="center" style="background:#ffffee;" \| ITIL Role \| Sub-Process
	! style="background:#ffffee;" \| [[ITIL Change Evaluation#Change Manager\|Change Manager]]		! style="background:#ffffee;" \| [[ITIL Change Evaluation#Change Manager\|Change Manager]]
	! style="background:#ffffee;" \| ~~Andere beteiligte Rollen~~		! style="background:#ffffee;" \| Other roles involved
	\|-		\|-
	\| align="left" \|[[#~~ITIL~~ Change~~-Evaluierung Planung~~\|Change~~-Evaluierung vor Planungs-Start~~]]		\| align="left" \|[[#Change Evaluation Planning\|Change Evaluation prior to Planning]]
	\| A[[ITIL Change Evaluation#Accountable\|<small>[1]</small>]]R[[ITIL Change Evaluation#Responsible\|<small>[2]</small>]]		\| A[[ITIL Change Evaluation#Accountable\|<small>[1]</small>]]
	~~\| R~~[[ITIL Change Evaluation#Team\|<small>[3]</small>]]		\| R[[ITIL Change Evaluation#Responsible\|<small>[2]</small>]][[ITIL Change Evaluation#Team\|<small>[3]</small>]]
	\|-		\|-
	\| align="left" \|[[#Change~~-Evaluierung~~ Build\|Change~~-Evaluierung vor~~ Build~~-Start~~]]		\| align="left" \|[[#Change Evaluation Build\|Change Evaluation prior to Build]]
	\| A		\| A
	\| R[[ITIL Change Evaluation#Team\|<small>[3]</small>]]		\| R[[ITIL Change Evaluation#Team\|<small>[3]</small>]]
	\|-		\|-
	\| align="left" \|[[#~~ITIL~~ Change~~-Evaluierung~~ Deployment\|Change~~-Evaluierung vor~~ Deployment~~-Start~~]]		\| align="left" \|[[#Change Evaluation Deployment\|Change Evaluation prior to Deployment]]
	\| A		\| A
	\| R[[ITIL Change Evaluation#Team\|<small>[3]</small>]]		\| R[[ITIL Change Evaluation#Team\|<small>[3]</small>]]
	\|-		\|-
	\| align="left" \|[[#Change~~-Evaluierung nach~~ Deployment\|Change~~-Evaluierung nach~~ Deployment]]		\| align="left" \|[[#Change Evaluation after Deployment\|Change Evaluation after Deployment]]
	\| A		\| A
	\| R[[ITIL Change Evaluation#Team\|<small>[3]</small>]]		\| R[[ITIL Change Evaluation#Team\|<small>[3]</small>]]
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	'''~~Erläuterungen~~'''		'''Remarks'''

	<span id="Accountable">[1] ''A: Accountable'' according to the RACI Model: Those who are ultimately accountable for the correct and thorough completion of the Change Evaluation process.</span>		<span id="Accountable">[1] ''A: Accountable'' according to the RACI Model: Those who are ultimately accountable for the correct and thorough completion of the Change Evaluation process.</span>

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''ITIL Change Evaluation'' aims to assess major Changes, like the introduction of a new service or a substantial change to an existing service, before those Changes are allowed to proceed to the next phase in their lifecycle.

'''Part of''': [[ITIL V3 Service Transition|Service Transition]]

'''Process Owner''': [[ITIL Change Evaluation#Change Manager|Change Manager]]

 

== ITIL Change Evaluation ==

==== Process Description ====

In ''ITIL 2011'' a Change Evaluation process has been added, following a clarification in the ITIL® books that the purpose of this process is the evaluation of Major Changes.

[[Image:Itil-change-evaluation.jpg|right|thumb|370px|alt=Change Evaluation ITIL|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_change_evaluation_itil.pdf ITIL Change Evaluation]]]
Change Evaluation is called upon by the Change Management process at various points in a Change’s lifecycle to perform a Change assessment.

''These are the [[ITIL Change Evaluation]] sub-processes:''

 

;Change Evaluation prior to Planning
:Process Objective: To assess a proposed major Change before authorizing the Change planning phase.

;Change Evaluation prior to Build
:Process Objective: To assess a proposed major Change before authorizing the Change build phase.

;Change Evaluation prior to Deployment
:Process Objective: To assess a proposed major Change before authorizing the Change deployment phase.

;Change Evaluation after Deployment
:Process Objective: To assess a major Change after it has been implemented, to verify if the Change has met its objectives and to identify any lessons to be learned.

 

==== Downloads ====

Use the following links to open the process overview of Change Evaluation showing the most important interfaces:

* [[Media:Itil-change-evaluation.jpg|ITIL Change Evaluation (.JPG)]]
* [https://wiki.en.it-processmaps.com/images/pdf/process_overview_change_evaluation_itil.pdf ITIL Change Evaluation (.PDF)]

 

==== ITIL Terms ====

;Change Evaluation Report
:Certain types of major Changes, like the introduction of a new service or a substantial change to an existing service, require formal Change evaluations before being authorized. The results of a formal Change evaluation are documented in a Change Evaluation Report. Change evaluations may be used at different points in a Change’s lifecycle, for example before authorizing the Change/Release build or during the Post Implementation Review.

 

==== ITIL Roles ====

;Change Manager - Process Owner
:The Change Manager authorizes and documents all changes in the IT Infrastructure and its components (Configuration Items), in order to maintain a minimum amount of interruptive effects upon the running operation.
:In the case of further-reaching changes, he involves the Change Advisory Board (CAB).

 

{| border="1" cellpadding="5" cellspacing="0" style="text-align:center;" valign="top"
|-
| valign="top" colspan="3" style="background:#ffffdd;" align="center"| '''Responsibility Matrix: ITIL Change Evaluation'''
|-
! width="50%" align="center" style="background:#ffffee;" | ITIL Role | Sub-Process
! style="background:#ffffee;" | [[ITIL Change Evaluation#Change Manager|Change Manager]]
! style="background:#ffffee;" | Andere beteiligte Rollen
|-
| align="left" |[[#ITIL Change-Evaluierung Planung|Change-Evaluierung vor Planungs-Start]]
| A[[ITIL Change Evaluation#Accountable|[1]]]R[[ITIL Change Evaluation#Responsible|[2]]]
| R[[ITIL Change Evaluation#Team|[3]]]
|-
| align="left" |[[#Change-Evaluierung Build|Change-Evaluierung vor Build-Start]]
| A
| R[[ITIL Change Evaluation#Team|[3]]]
|-
| align="left" |[[#ITIL Change-Evaluierung Deployment|Change-Evaluierung vor Deployment-Start]]
| A
| R[[ITIL Change Evaluation#Team|[3]]]
|-
| align="left" |[[#Change-Evaluierung nach Deployment|Change-Evaluierung nach Deployment]]
| A
| R[[ITIL Change Evaluation#Team|[3]]]
|-
|}

 

'''Erläuterungen'''

[1] ''A: Accountable'' according to the RACI Model: Those who are ultimately accountable for the correct and thorough completion of the Change Evaluation process.

[2] ''R: Responsible'' according to the RACI Model: Those who do the work to achieve a task within Change Evaluation.

[3] In cooperation, as appropriate: Applications Analyst, Technical Analyst, Configuration Manager, Project Manager, Risk Manager and others. [[Roles within ITIL V3|Role descriptions...]]

 


[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:Service Transition|Change Evaluation]][[Category:Change Evaluation|!]]