ITIL CSI - Continual Service Improvement - Revision history

Andrea at 10:50, 31 December 2023

2023-12-31T10:50:15Z

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Andrea at 17:43, 17 March 2022

2022-03-17T17:43:42Z

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			==ITIL 4 Continual Improvement==

			The [[#Processes:_ITIL_Continual_Service_Improvement\|CSI processes described here]] ([[Media:Overview_continual_service_improvement_csi_itilv3.jpg\|fig. 1]]) follow the specifications of ITIL v3, where continual service improvement is defined as the 5th phase in the service lifecycle.

			ITIL 4 no longer relates to disciplines and instead describes [[ITIL_4#ITIL_4_management_practices\|34 'practices']]. Many of the 26 processes specified in ITIL v3 can now be found as practices in ITIL 4.

			[[ITIL 4]] defines the discipline of continual service improvement as a [[ITIL_4#General_management_practices\|general management practice]] and has renamed it to "Continual improvement". This continual improvement practice is very much in line with the activities of the CSI processes as described on this page.
			<br style="clear:both;"/>

	==<span id="Additional_Information_on_CSI">KPIs \| Templates \| Roles</span>==		==<span id="Additional_Information_on_CSI">KPIs \| Templates \| Roles</span>==
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	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL V3]][[Category:ITIL ~~2011~~]][[Category:ITIL stage]][[Category:ITIL process\|5]][[Category:Continual Service Improvement\|!]]		[[Category:ITIL 4]][[Category:ITIL 2011]][[Category:ITIL V3]][[Category:ITIL practice]][[Category:ITIL stage]][[Category:ITIL process\|5]][[Category:Continual Service Improvement\|!]]
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Andrea at 13:11, 2 August 2019

2019-08-02T13:11:34Z

Show changes

Stefan: Replaced references to ITIL 2011 with ITIL V3.

2019-05-30T13:46:57Z

Replaced references to ITIL 2011 with ITIL V3.

Andrea at 11:38, 13 March 2019

2019-03-13T11:38:15Z

← Older revision		Revision as of 13:38, 13 March 2019
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	CSI continually improves the effectiveness and efficiency of services and processes.		CSI continually improves the effectiveness and efficiency of services and processes.

			ITIL 2011 defines one process in the CSI stage of the service lifecycle: The "Seven-Step Improvement Process". These seven steps describe a generic approach to continual improvement that can be applied in many situations, rather than a process that organizations would implement in practice. Specific CSI methods and techniques are mostly discussed in other parts of the ITIL CSI publication.

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	<p><span itemprop="name" content="Continual Service Improvement ~~main~~ processes:">~~As per ITIL 2011~~, ~~the following <strong>main processes</strong> are part of the ITIL stage~~ <strong class="selflink">Continual Service Improvement (CSI)</strong>:</span>		<p><span itemprop="name" content="Continual Service Improvement processes:">Therefore, organizations seeking to introduce an <strong class="selflink">ITIL-aligned Continual Service Improvement (CSI) process</strong> will typically define a set of service improvement processes to ensure that ideas for improvement are identified and implemented, as described below:</span>
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Andrea at 17:43, 2 March 2018

2018-03-02T17:43:53Z

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	==Notes==		==Notes==

	<html>By:  Stefan Kempter <a rel="author" href="https://~~plus~~.~~google~~.com/~~111925560448291102517~~/~~about~~"><img style="margin:0px 0px 0px 0px;" src="~~/skins/Vector~~/images~~/itpm~~/bookmarking/~~gplus~~.png" width="16" height="16" title="By: Stefan Kempter \| Profile on ~~Google+~~" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>		<html>By:  Stefan Kempter <a rel="author" href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>

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	<a href="https://wiki.en.it-processmaps.com/index.php/Definition_of_Improvement_Initiatives~~" itemprop="url~~"><span itemprop="~~title~~">Definition of CSI Initiatives</span></a> ›		<span itemprop="name">Process Evaluation</span></a>
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Andrea at 08:26, 28 April 2017

2017-04-28T08:26:40Z

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	~~<p> </p>~~

	'''<span id="Continual Service Improvement definition">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description">The <i>Continual Service Improvement (CSI)</i> process uses methods from quality management in order to learn from past successes and failures. The ITIL CSI lifecycle stage aims to continually improve the effectiveness and efficiency of IT processes and services, in line with the concept of continual improvement adopted in ISO 20000.</span></p>		'''<span id="Continual Service Improvement definition">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description">The <i>Continual Service Improvement (CSI)</i> process uses methods from quality management in order to learn from past successes and failures. The ITIL CSI lifecycle stage aims to continually improve the effectiveness and efficiency of IT processes and services, in line with the concept of continual improvement adopted in ISO 20000.</span></p>

Andrea at 13:21, 24 April 2017

2017-04-24T13:21:24Z

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	'''<span id="Continual Service Improvement definition">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description">The <i>~~ITIL~~ Continual Service Improvement (CSI)</i> process uses methods from quality management in order to learn from past successes and failures. The CSI ~~process~~ aims to continually improve the effectiveness and efficiency of IT processes and services, in line with the concept of continual improvement adopted in ISO 20000.</span></p>		'''<span id="Continual Service Improvement definition">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description">The <i>Continual Service Improvement (CSI)</i> process uses methods from quality management in order to learn from past successes and failures. The ITIL CSI lifecycle stage aims to continually improve the effectiveness and efficiency of IT processes and services, in line with the concept of continual improvement adopted in ISO 20000.</span></p>
	<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Processes#ITIL_Processes_according_to_ITIL_2011" title="ITIL Processes">IT Service Management \| ITIL 2011 processes</a></html>		<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Processes#ITIL_Processes_according_to_ITIL_2011" title="ITIL Processes">IT Service Management \| ITIL 2011 processes</a></html>

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Andrea at 11:41, 15 May 2016

2016-05-15T11:41:45Z

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	'''<span id="Continual Service Improvement definition">Objective:</span>''' <html><span itemprop="description">The <i~~><span itemprop="name Headline"~~>ITIL ~~<span itemprop="alternativeHeadline">~~Continual Service Improvement (CSI)~~</span></span>~~</i> process uses methods from quality management in order to learn from past successes and failures. The CSI process aims to continually improve the effectiveness and efficiency of IT processes and services, in line with the concept of continual improvement adopted in ISO 20000.</span></p>		'''<span id="Continual Service Improvement definition">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description">The <i>ITIL Continual Service Improvement (CSI)</i> process uses methods from quality management in order to learn from past successes and failures. The CSI process aims to continually improve the effectiveness and efficiency of IT processes and services, in line with the concept of continual improvement adopted in ISO 20000.</span></p>
	<p><b>Part of</b>: <a ~~itemprop="isPartOf"~~ href="https://wiki.en.it-processmaps.com/index.php/ITIL_Processes#ITIL_Processes_according_to_ITIL_2011" title="ITIL Processes">IT Service Management \| ITIL 2011 processes</a></html>		<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Processes#ITIL_Processes_according_to_ITIL_2011" title="ITIL Processes">IT Service Management \| ITIL 2011 processes</a></html>

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	Image:Overview_continual_service_improvement_csi_itilv3.jpg\|right\|ITIL Continual Service Improvement (ITIL CSI) - Click on a process for more details\|466px\|thumb\|alt=ITIL Continual Service Improvement - ITIL CSI		Image:Overview_continual_service_improvement_csi_itilv3.jpg\|right\|[[#Processes:_ITIL_Continual_Service_Improvement\|ITIL Continual Service Improvement (ITIL CSI)]] - Click on a process for more details\|466px\|thumb\|alt=ITIL Continual Service Improvement - ITIL CSI
	rect 17 74 118 141 [[Service Review\|Service Review - ITIL CSI / ITIL Continual Service Improvement]]		rect 17 74 118 141 [[Service Review\|Service Review - ITIL CSI / ITIL Continual Service Improvement]]
	rect 124 156 223 227 [[Process Evaluation\|Process Evaluation - ITIL CSI / ITIL Continual Service Improvement]]		rect 124 156 223 227 [[Process Evaluation\|Process Evaluation - ITIL CSI / ITIL Continual Service Improvement]]
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	* [https://wiki.en.it-processmaps.com/images/pdf/csi-continual-service-improvement-itil-v3.pdf Continual Service Improvement - ITIL CSI (.PDF)]''		* [https://wiki.en.it-processmaps.com/images/pdf/csi-continual-service-improvement-itil-v3.pdf Continual Service Improvement - ITIL CSI (.PDF)]''
	\|style="vertical-align:top" \|		\|style="vertical-align:top" \|
	[[Image:Itil-csi.jpg\|thumb\|175px\|left\|none\|alt=Continual Service Improvement ITIL\|The ITIL discipline CSI at a glance]]		[[Image:Itil-csi.jpg\|thumb\|175px\|left\|none\|alt=Continual Service Improvement ITIL\|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-csi.jpg\|The ITIL discipline CSI at a glance]]
	\|-		\|-
	\|}		\|}
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	<p> </p>		<p> </p>

	==~~[ Infobox ]~~==		==Notes==

	<html>~~<table class="wikitable">~~		<html>By:  Stefan Kempter <a rel="author" href="https://plus.google.com/111925560448291102517/about"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter \| Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>
	~~<tr>~~
	~~<td>Link to this page~~:~~</td>~~		<p> </p>
	<td><a itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/ITIL_CSI_-_Continual_Service_Improvement">https://wiki.en.it-processmaps.com/index.php/ITIL_CSI_-_Continual_Service_Improvement</a></td>
	~~</tr>~~
	~~<tr>~~
	~~<td>Languages:</td>~~
	<td><span itemprop="inLanguage" content="en">English</span> \| <span><a itemprop="citation" class="external text" href="https://wiki.de.it-processmaps.com/index.php/ITIL_CSI_-_Kontinuierliche_Serviceverbesserung" title="Kontinuierliche Serviceverbesserung">Deutsch</a></span> \| <span><a itemprop="citation" class="external text" href="https://wiki.es.it-processmaps.com/index.php/ITIL_Perfeccionamiento_Continuo_del_Servicio_-_CSI" title="Perfeccionamiento Continuo del Servicio">espa&#~~xf1~~;~~ol</a></span></td>~~
	~~</tr>~~
	~~<tr>~~
	~~<td>Image:</td>~~
	<td style="vertical-align:top"><a itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/9/94/Overview_continual_service_improvement_csi_itilv3.jpg" title="ITIL Continual Service Improvement">ITIL 2011 CSI processes (.JPG)</a></td>
	~~</tr>~~
	~~<tr>~~
	~~<td>Author:</td>~~
	~~<td><span itemprop="author">~~Stefan Kempter~~</span>, <span itemprop="creator copyrightHolder publisher">IT Process Maps</span>~~ &~~nbsp;&nbsp~~; <a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter \| Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></td>
	<~~/tr~~>
	</~~table~~>

	<p><small>		<p><small>
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	</small></p>		</small></p>
	</~~div~~><~~!-- end of~~ schema.org/WebPage --><p></html>
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			<link itemprop="citation" href="https://wiki.de.it-processmaps.com/index.php/ITIL_CSI_-_Kontinuierliche_Serviceverbesserung" />
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			<meta itemprop="Headline" content="ITIL Continual Service Improvement (CSI)" />
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			<meta itemprop="author" content="Stefan Kempter" />
			<meta itemprop="creator copyrightHolder publisher" content="IT Process Maps" />
			</span><p></html>

	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL stage]][[Category:ITIL process\|5]][[Category:Continual Service Improvement\|!]]		[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL stage]][[Category:ITIL process\|5]][[Category:Continual Service Improvement\|!]]
	<!-- --- -->		<!-- --- -->

Andrea at 17:33, 11 December 2013

2013-12-11T17:33:43Z

Show changes

← Older revision		Revision as of 15:46, 30 May 2019
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	'''<span id="Continual Service Improvement definition">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description">The <i>Continual Service Improvement (CSI)</i> process uses methods from quality management in order to learn from past successes and failures. The ITIL CSI lifecycle stage aims to continually improve the effectiveness and efficiency of IT processes and services, in line with the concept of continual improvement adopted in ISO 20000.</span></p>		'''<span id="Continual Service Improvement definition">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description">The <i>Continual Service Improvement (CSI)</i> process uses methods from quality management in order to learn from past successes and failures. The ITIL CSI lifecycle stage aims to continually improve the effectiveness and efficiency of IT processes and services, in line with the concept of continual improvement adopted in ISO 20000.</span></p>
	<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Processes#ITIL_Processes_according_to_ITIL_2011" title="ITIL Processes">IT Service Management \| ITIL ~~2011~~ processes</a></html>		<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Processes#ITIL_Processes_according_to_ITIL_2011" title="ITIL Processes">IT Service Management \| ITIL processes</a></html>

	<p> </p>		<p> </p>
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	CSI continually improves the effectiveness and efficiency of services and processes.		CSI continually improves the effectiveness and efficiency of services and processes.

	ITIL ~~2011~~ defines one process in the CSI stage of the service lifecycle: The "Seven-Step Improvement Process". These seven steps describe a generic approach to continual improvement that can be applied in many situations, rather than a process that organizations would implement in practice. Specific CSI methods and techniques are mostly discussed in other parts of the ITIL CSI publication.		ITIL V3 defines one process in the CSI stage of the service lifecycle: The "Seven-Step Improvement Process". These seven steps describe a generic approach to continual improvement that can be applied in many situations, rather than a process that organizations would implement in practice. Specific CSI methods and techniques are mostly discussed in other parts of the ITIL CSI publication.

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	<link itemprop="citation" href="https://wiki.es.it-processmaps.com/index.php/ITIL_Perfeccionamiento_Continuo_del_Servicio_-_CSI" />		<link itemprop="citation" href="https://wiki.es.it-processmaps.com/index.php/ITIL_Perfeccionamiento_Continuo_del_Servicio_-_CSI" />
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	<link itemprop="author" href="https://www.linkedin.com/in/stefankempter" />		<link itemprop="author" href="https://www.linkedin.com/in/stefankempter" />