ITIL Application Management - Revision history

Andrea at 10:57, 31 December 2023

2023-12-31T10:57:40Z

← Older revision		Revision as of 12:57, 31 December 2023
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Andrea at 17:36, 19 March 2022

2022-03-19T17:36:46Z

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	Image:ITIL-Wiki-~~share~~.jpg\|right~~\|share this page\|141px~~		Image:ITIL-Wiki-deutsch.jpg\|right\|ITIL Application Management
	rect 55 0 99 36 [https://www.linkedin.com/shareArticle?url=https%3A%2F%2Fwiki.en.it-processmaps.com%2Findex.php%2FITIL_Application_Management&hl=en_US&source=IT%20Process%20Wiki share this page on LinkedIn]
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	<meta itemprop="alternativeHeadline" content="Application Management" />		<meta itemprop="alternativeHeadline" content="Application Management" />
			<meta itemprop="alternativeHeadline" content="Software Development and Management" />
	<link itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Application_Management" />		<link itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Application_Management" />
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	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL 2011]][[Category:ITIL V3]][[Category:ITIL process]][[Category:ITIL function]][[Category:Service Operation\|Technical Management]][[Category:ITIL Application Management\|!]]		[[Category:ITIL 4]][[Category:ITIL 2011]][[Category:ITIL V3]][[Category:ITIL practice]][[Category:ITIL process]][[Category:ITIL function]][[Category:Service Operation\|Technical Management]][[Category:ITIL Application Management\|!]]
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Andrea at 10:23, 3 August 2020

2020-08-03T10:23:16Z

← Older revision		Revision as of 12:23, 3 August 2020
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	==Process Description==		==Process Description==

			[[Image:Application-management-itil.jpg\|right\|thumb\|500px\|alt=Application Management ITIL\|link=https://wiki.en.it-processmaps.com/index.php/File:Application-management-itil.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_application_management_itil.pdf ITIL Application Management (.pdf)]]]
	ITIL presents Application Management as a "[[ITIL Functions\|function]]".		ITIL presents Application Management as a "[[ITIL Functions\|function]]".
	[[Image:Application-management-itil.jpg\|right\|thumb\|375px\|alt=Application Management ITIL\|link=https://wiki.en.it-processmaps.com/index.php/File:Application-management-itil.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_application_management_itil.pdf ITIL Application Management]]]

	It plays an important role in the management of applications and systems.		It plays an important role in the management of applications and systems.
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	Application Management activities embedded in other processes are shown there, with responsibility assigned to the [[ITIL Application Management#Applications Analyst\|Applications Analyst]] role.		Application Management activities embedded in other processes are shown there, with responsibility assigned to the [[ITIL Application Management#Applications Analyst\|Applications Analyst]] role.

	The process overview of [[Media:Application-management-itil.jpg\|ITIL Application Management]] shows the key information flows ''(see ~~Fig~~. 1)''.		The process overview of [[Media:Application-management-itil.jpg\|ITIL Application Management]] shows the key information flows (see fig. 1).

	~~<p> </p>~~		The latest edition of [[ITIL 4]] describes the key activities of ITIL application management in the [[ITIL_4#Technical_management_practices\|technical management practice]] of "Software development and management".

	==Sub-Processes==		==Sub-Processes==
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	No sub-processes are specified for [[ITIL Application Management\|ITIL Application Management]].		No sub-processes are specified for [[ITIL Application Management\|ITIL Application Management]].

	<p> </p>		<p style="clear:both;"> </p>

	==Definitions==		==Definitions==
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	<meta itemprop="itemListOrder" content="Ascending" />		<meta itemprop="itemListOrder" content="Ascending" />
	<p><span itemprop="name">The following <a href="/index.php/~~ITIL%20Glossary~~#~~ITIL%20Glossary%20A~~-Z" title="ITIL Glossary">ITIL terms and acronyms</a> (<i>information objects</i>) are used in the Application Management process to represent process outputs and inputs:</span>		<p><span itemprop="name">The following <a href="/index.php/ITIL_Glossary#ITIL_Glossary_A-Z" title="ITIL Glossary">ITIL terms and acronyms</a> (<i>information objects</i>) are used in the Application Management process to represent process outputs and inputs:</span>
	</p>		</p>
	~~<p> </p>~~
	<p><b><span id="Skills_Inventory" itemprop="itemListElement">Skills Inventory</span></b>		<p><b><span id="Skills_Inventory" itemprop="itemListElement">Skills Inventory</span></b>
	</p>		</p>
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	</div><!-- end of schema.org/ItemList --><p></html>		</div><!-- end of schema.org/ItemList --><p></html>
	~~<p> </p>~~

	==Roles \| Responsibilities==		==Roles \| Responsibilities==
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	<p> </p>		<p> </p>

	{\| ~~border~~="~~1" cellpadding="5" cellspacing="0~~" style="~~margin-left~~: ~~auto~~; ~~margin-right: auto; text-align:center;" valign="top~~"		{\| class="wikitable" style="background: white;"
	\|-		\|-
	\|style="~~vertical-align~~:~~top~~; ~~text~~-~~align~~:~~center~~" colspan="2~~" style="background:#ffffdd;~~"\| '''Responsibility Matrix: ITIL Application Management'''		\|+ style="background:#013b5e; color:#ffffff; font-size: 120%" colspan="2"\| '''Responsibility Matrix: ITIL Application Management'''
	\|-		\|-
	! style="background:#ffffee; width: 65%; text-align:center" \| ITIL Role / Sub-Process		! style="background:#ffffee; width: 65%; text-align:center" \| ITIL Role / Sub-Process
	! style="background:#~~ffffee;~~" \| [[ITIL Application Management#Applications Analyst\|Applications Analyst]]		! style="background:#eeeeee" \| [[ITIL Application Management#Applications Analyst\|Applications Analyst]]
	\|-		\|-
	\|style="text-align:left;" \|[[ITIL Application Management\|Application Management]]<br /> ''(no sub-processes specified)''		\|style="text-align:left;" \|[[ITIL Application Management\|Application Management]]<br /> ''(no sub-processes specified)''
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	\|}		\|}

	~~<p> </p>~~

	'''Remarks'''		'''Remarks'''
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	<span id="Responsible">[2] ''R: Responsible'' according to the RACI Model: Those who do the work to achieve a task within Application Management.</span>		<span id="Responsible">[2] ''R: Responsible'' according to the RACI Model: Those who do the work to achieve a task within Application Management.</span>

	~~<p> </p>~~

	==Notes==		==Notes==
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			<meta itemprop="caption" content="ITIL Application Management">
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			<meta itemprop="representativeOfPage" content="true"/>
			<meta itemprop="dateCreated" content="2011-10-13" />
			<meta itemprop="dateModified" content="2020-06-20" />
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			<meta itemprop="keywords" content="Application Management" />
			<meta itemprop="keywords" content="ITIL Application Management" />
			<meta itemprop="keywords" content="ITIL Software Management" />
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	<link itemprop="author" href="https://www.linkedin.com/in/stefankempter" />		<link itemprop="author" href="https://www.linkedin.com/in/stefankempter" />
	<meta itemprop="author" content="Stefan Kempter" />		<meta itemprop="author" content="Stefan Kempter" />
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	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL V3]][[Category:ITIL ~~2011~~]][[Category:ITIL process]][[Category:ITIL function]][[Category:Service Operation\|Technical Management]][[Category:ITIL Application Management\|!]]		[[Category:ITIL 2011]][[Category:ITIL V3]][[Category:ITIL process]][[Category:ITIL function]][[Category:Service Operation\|Technical Management]][[Category:ITIL Application Management\|!]]
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Andrea at 17:39, 2 March 2018

2018-03-02T17:39:58Z

← Older revision		Revision as of 19:39, 2 March 2018
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	<itpmch><title>ITIL Application Management \| IT Process Wiki</title>		<itpmch><title>ITIL Application Management \| IT Process Wiki</title>
	<meta name="keywords" content="itil application management, application management itil" />		<meta name="keywords" content="itil application management, application management itil" />
	<meta name="description" content="Application Management: ITIL process ~~definition~~ - ~~Sub-processes - Terms - Additional information on ITIL Application Management~~." />		<meta name="description" content="Application Management is responsible for managing applications throughout their lifecycle. This ITIL process plays an important role in the application-related aspects of designing, testing, operating and improving IT services, as well as in developing the skills required to operate the IT organization's applications." />
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	==Process Description==		==Process Description==

	Application Management ~~is treated in ITIL~~ as a "[[ITIL Functions\|function]]".		ITIL presents Application Management as a "[[ITIL Functions\|function]]".
	[[Image:Application-management-itil.jpg\|right\|thumb\|375px\|alt=Application Management ITIL\|link=https://wiki.en.it-processmaps.com/index.php/File:Application-management-itil.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_application_management_itil.pdf ITIL Application Management]]]		[[Image:Application-management-itil.jpg\|right\|thumb\|375px\|alt=Application Management ITIL\|link=https://wiki.en.it-processmaps.com/index.php/File:Application-management-itil.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_application_management_itil.pdf ITIL Application Management]]]

	It plays an important role in the management of applications and systems.		It plays an important role in the management of applications and systems.

	Many Application Management activities are embedded in ~~various~~ ITIL processes - but not all Application Management activities. For this reason, at IT Process Maps we decided to introduce an Application Management process as part of the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map] ~~which contains~~ the Application Management activities not covered in any other ITIL process.		Many Application Management activities are embedded in other ITIL processes - but not all Application Management activities. For this reason, at IT Process Maps we decided to introduce an Application Management process as part of the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map] that includes the Application Management activities not covered in any other ITIL process.

	Application Management activities embedded in other processes are shown there, with responsibility assigned to the [[ITIL Application Management#Applications Analyst\|Applications Analyst]] role.		Application Management activities embedded in other processes are shown there, with responsibility assigned to the [[ITIL Application Management#Applications Analyst\|Applications Analyst]] role.

	The process overview of [[Media:Application-management-itil.jpg\|ITIL Application Management]] ~~is showing~~ the ~~most important interfaces~~ ''(see Fig. 1)''.		The process overview of [[Media:Application-management-itil.jpg\|ITIL Application Management]] shows the key information flows ''(see Fig. 1)''.

	<p> </p>		<p> </p>
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	==Notes==		==Notes==

	<html>By:  Stefan Kempter <a rel="author" href="https://~~plus~~.~~google~~.com/~~111925560448291102517~~/~~about~~"><img style="margin:0px 0px 0px 0px;" src="~~/skins/Vector~~/images~~/itpm~~/bookmarking/~~gplus~~.png" width="16" height="16" title="By: Stefan Kempter \| Profile on ~~Google+~~" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>		<html>By:  Stefan Kempter <a rel="author" href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter \| Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>

	<p> </p>		<p> </p>

	<p><small>		<p><small>
	<span itemscope="itemscope" itemtype="http://~~data-vocabulary~~.org/~~Breadcrumb~~">		<span itemprop="breadcrumb" itemscope itemtype="http://schema.org/BreadcrumbList">
	<a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Application_Management#Process_Description~~" itemprop="url~~"><span itemprop="~~title~~">Process Description</span></a> ›		<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem">
	</span>		<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Application_Management#Process_Description">
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	<a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Application_Management#Roles_.7C_Responsibilities~~" itemprop="url~~"><span itemprop="~~title~~">Roles</span></a>		<span itemprop="name">Definitions</span></a>
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			<span itemprop="name">Roles</span></a>
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	<link itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/d/d6/Application-management-itil.jpg" />		<link itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/d/d6/Application-management-itil.jpg" />
	<link itemprop="author" href="https://~~plus~~.~~google~~.com/~~111925560448291102517~~/~~about~~" />		<link itemprop="author" href="https://www.linkedin.com/in/stefankempter" />
	<meta itemprop="author" content="Stefan Kempter" />		<meta itemprop="author" content="Stefan Kempter" />
	<meta itemprop="creator copyrightHolder publisher" content="IT Process Maps" />		<meta itemprop="creator copyrightHolder publisher" content="IT Process Maps" />

Andrea at 13:14, 24 April 2017

2017-04-24T13:14:05Z

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	<br style="clear:both;"/>		<br style="clear:both;"/>

	~~<p> </p>~~		'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description"><i>Application Management</i> is responsible for managing applications throughout their lifecycle. This ITIL process plays an important role in the application-related aspects of designing, testing, operating and improving IT services, as well as in developing the skills required to operate the IT organization's applications. 'Application Management' is an ongoing activity, as opposed to 'Application Development' which is typically a one-time set of activities to construct applications.</span></p>

	'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description"><i>~~ITIL~~ Application Management</i> is responsible for managing applications throughout their lifecycle. This process plays an important role in the application-related aspects of designing, testing, operating and improving IT services, as well as in developing the skills required to operate the IT organization's applications. Application Management is an ongoing activity, as opposed to Application Development which is typically a one-time set of activities to construct applications.</span></p>
	<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Operation" title="ITIL Service Operation">Service Operation</a></html>		<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Operation" title="ITIL Service Operation">Service Operation</a></html>

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	Application Management activities embedded in other processes are shown there, with responsibility assigned to the [[ITIL Application Management#Applications Analyst\|Applications Analyst]] role.		Application Management activities embedded in other processes are shown there, with responsibility assigned to the [[ITIL Application Management#Applications Analyst\|Applications Analyst]] role.

	The process overview of [[Media:Application-management-itil.jpg\|ITIL Application Management]] is showing the most important interfaces ''(see ~~Figure~~ 1)''.		The process overview of [[Media:Application-management-itil.jpg\|ITIL Application Management]] is showing the most important interfaces ''(see Fig. 1)''.

	<p> </p>		<p> </p>
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	<meta itemprop="name" content="ITIL Application Management" />		<meta itemprop="name" content="ITIL Application Management" />
	<meta itemprop="alternativeHeadline" content="Application Management" />		<meta itemprop="alternativeHeadline" content="Application Management" />
	<link itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Application_Management" />		<link itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Application_Management" />
	<meta itemprop="inLanguage" content="en" />		<meta itemprop="inLanguage" content="en" />
	<link itemprop="citation" href="https://wiki.de.it-processmaps.com/index.php/ITIL_Application_Management" />		<link itemprop="citation" href="https://wiki.de.it-processmaps.com/index.php/ITIL_Application_Management" />
	<meta itemprop="Headline" content="ITIL Application Management" />		<meta itemprop="Headline" content="ITIL Application Management" />
	<link itemprop="isPartOf" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Operation" />		<link itemprop="isPartOf" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Operation" />
	<link itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/d/d6/Application-management-itil.jpg" />		<link itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/d/d6/Application-management-itil.jpg" />
	<link itemprop="author" href="https://plus.google.com/111925560448291102517/about" />		<link itemprop="author" href="https://plus.google.com/111925560448291102517/about" />
	<meta itemprop="author" content="Stefan Kempter" />		<meta itemprop="author" content="Stefan Kempter" />
	<meta itemprop="creator copyrightHolder publisher" content="IT Process Maps" />		<meta itemprop="creator copyrightHolder publisher" content="IT Process Maps" />
	</span><p></html>		</span><p></html>

Andrea at 17:37, 15 May 2016

2016-05-15T17:37:32Z

← Older revision		Revision as of 19:37, 15 May 2016
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	<br style="clear:both;"/>		<br style="clear:both;"/>

	~~<html><div itemscope="itemscope" itemtype="https://schema.org/WebPage"><!-- define schema.org/WebPage --><p></html>~~
	<p> </p>		<p> </p>

	'''<span id="Overview">Objective:</span>''' <html><span ~~itemprop~~="description"~~><i><span~~ itemprop="~~name Headline~~">~~ITIL~~ <~~span itemprop="alternativeHeadline"~~>Application Management~~</span></span>~~</i> is responsible for managing applications throughout their lifecycle. This process plays an important role in the application-related aspects of designing, testing, operating and improving IT services, as well as in developing the skills required to operate the IT organization's applications. Application Management is an ongoing activity, as opposed to Application Development which is typically a one-time set of activities to construct applications.</span></p>		'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description"><i>ITIL Application Management</i> is responsible for managing applications throughout their lifecycle. This process plays an important role in the application-related aspects of designing, testing, operating and improving IT services, as well as in developing the skills required to operate the IT organization's applications. Application Management is an ongoing activity, as opposed to Application Development which is typically a one-time set of activities to construct applications.</span></p>
	<p><b>Part of</b>: <a ~~itemprop="isPartOf"~~ href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Operation" title="ITIL Service Operation">Service Operation</a></html>		<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Operation" title="ITIL Service Operation">Service Operation</a></html>

	'''Process Owner''': [[ITIL Application Management#Applications Analyst\|Applications Analyst]]		'''Process Owner''': [[ITIL Application Management#Applications Analyst\|Applications Analyst]]
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	Application Management is treated in ITIL as a "[[ITIL Functions\|function]]".		Application Management is treated in ITIL as a "[[ITIL Functions\|function]]".
	[[Image:Application-management-itil.jpg\|right\|thumb\|375px\|alt=Application Management ITIL\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_application_management_itil.pdf ITIL Application Management]]]		[[Image:Application-management-itil.jpg\|right\|thumb\|375px\|alt=Application Management ITIL\|link=https://wiki.en.it-processmaps.com/index.php/File:Application-management-itil.jpg\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_application_management_itil.pdf ITIL Application Management]]]

	It plays an important role in the management of applications and systems.		It plays an important role in the management of applications and systems.
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	<p> </p>		<p> </p>
	~~<p> </p>~~

	==~~[ Infobox ]~~==		==Notes==

			<html>By:  Stefan Kempter <a rel="author" href="https://plus.google.com/111925560448291102517/about"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter \| Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>

	<~~html><table class="wikitable">~~		<p> </p>
	~~<tr>~~
	~~<td>Link to this page:</td>~~
	~~<td><a itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Application_Management">https://wiki.en.it-processmaps.com/index.php/ITIL_Application_Management</a></td>~~
	~~</tr>~~
	~~<tr>~~
	~~<td>Languages:</td>~~
	<td><span itemprop="inLanguage" content="en">English</span> \| <span><a itemprop="citation" class="external text" href="https://wiki.de.it-processmaps.com/index.php/ITIL_Application_Management" title="ITIL Application Management">Deutsch</a></span></td>
	~~</tr>~~
	~~<tr>~~
	~~<td>Image:</td>~~
	<td style="vertical-align:top"><a itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/d/d6/Application-management-itil.jpg" title="Application Management">ITIL Application Management (.JPG)</a></td>
	~~</tr>~~
	~~<tr>~~
	~~<td>Author:</td>~~
	~~<td><span itemprop="author">Stefan Kempter</span>, <span itemprop="creator copyrightHolder publisher">IT Process Maps</span~~>    <a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter \| Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></td>
	~~</tr>~~
	</~~table~~>

	<p><small>		<p><small>
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	</small></p>		</small></p>
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			<!-- define schema.org/WebPage --> <span itemscope itemtype="https://schema.org/WebPage" itemref="md-webpage-description">
			<meta itemprop="name" content="ITIL Application Management" />
			<meta itemprop="alternativeHeadline" content="Application Management" />
			<link itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Application_Management" />
			<meta itemprop="inLanguage" content="en" />
			<link itemprop="citation" href="https://wiki.de.it-processmaps.com/index.php/ITIL_Application_Management" />
			<meta itemprop="Headline" content="ITIL Application Management" />
			<link itemprop="isPartOf" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Operation" />
			<link itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/d/d6/Application-management-itil.jpg" />
			<link itemprop="author" href="https://plus.google.com/111925560448291102517/about" />
			<meta itemprop="author" content="Stefan Kempter" />
			<meta itemprop="creator copyrightHolder publisher" content="IT Process Maps" />
			</span><p></html>

	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:ITIL function]][[Category:Service Operation\|Technical Management]][[Category:ITIL Application Management\|!]]		[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:ITIL function]][[Category:Service Operation\|Technical Management]][[Category:ITIL Application Management\|!]]
	<!-- --- -->		<!-- --- -->

Andrea at 18:21, 26 December 2013

2013-12-26T18:21:08Z

Show changes

Andrea: /* Sub-Processes */

2012-01-28T17:20:01Z

Sub-Processes

← Older revision		Revision as of 19:20, 28 January 2012
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	<p> </p>		<p> </p>

	''ITIL Application Management'' is responsible for managing applications throughout their lifecycle. Application Management plays an important role in the application-related aspects of designing, testing, operating and improving IT services, as well as in developing the skills required to operate the IT organization's applications. ITIL Application Management is an ongoing activity, as opposed to Application Development which is typically a one-time set of activities to construct applications.		==<span id="ITIL Application Management">Overview</span>==

			'''Objective''': ''ITIL Application Management'' is responsible for managing applications throughout their lifecycle. Application Management plays an important role in the application-related aspects of designing, testing, operating and improving IT services, as well as in developing the skills required to operate the IT organization's applications. ITIL Application Management is an ongoing activity, as opposed to Application Development which is typically a one-time set of activities to construct applications.

	'''Part of''': [[ITIL V3 Service Operation\|Service Operation]]		'''Part of''': [[ITIL V3 Service Operation\|Service Operation]]
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	<p> </p>		<p> </p>

	== ~~ITIL Application Management ==~~		== Process Description ==

	~~==== Application Management~~ Process ====

	Application Management (treated in ITIL as a "function") plays an important role in the management of applications and systems.		Application Management (treated in ITIL as a "function") plays an important role in the management of applications and systems.
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	This ITIL Application Management process contains all Application Management activities not included in other ITIL processes. Application Management activities embedded in other processes are shown there, with responsibility assigned to the [[ITIL Application Management#Applications Analyst\|Applications Analyst]] role.		This ITIL Application Management process contains all Application Management activities not included in other ITIL processes. Application Management activities embedded in other processes are shown there, with responsibility assigned to the [[ITIL Application Management#Applications Analyst\|Applications Analyst]] role.

			The process overview of [[Media:Application-management-itil.jpg\|ITIL Application Management]] is showing the most important interfaces (see Figure 1).

	<p> </p>		<p> </p>

	~~<span id~~="Sub-Processes~~">''~~No sub-processes are specified for [[ITIL Application Management\|ITIL Application Management]].~~''</span>~~		== Sub-Processes ==

			No sub-processes are specified for [[ITIL Application Management\|ITIL Application Management]].

	<p> </p>		<p> </p>

	==~~== Downloads ==~~==		== Definitions ==

	~~Use the~~ following ~~links to open~~ the ~~process overview of~~ Application Management ~~showing the most important interfaces~~:		The following ITIL terms and acronyms (''information objects'') are used in the Application Management process to represent process outputs and inputs:

	* [[Media:~~Application-management-itil.jpg\|ITIL Application Management~~ (~~.JPG~~)]]		<p> </p>
	* [https://wiki.en.~~it-processmaps.com/images/pdf/process_overview_application_management_itil.pdf ITIL Application Management (.PDF)]~~
			;<span id="Skills Inventory">Skills Inventory</span>
			:The Skills Inventory identifies the skills required to deliver IT services (now and in future), as well as the individuals who possess those skills. The Skills Inventory is the basis for developing training plans for individual employees.

	<p> </p>		<p> </p>

	==~~== ITIL~~ Roles ====		== Roles \| Responsibilities ==

	;<span id="Applications Analyst">Applications Analyst - Process Owner</span>		;<span id="Applications Analyst">Applications Analyst - Process Owner</span>
	:The Applications Analyst is an Application Management role which manages applications throughout their lifecycle.		:The Applications Analyst is an Application Management role which manages applications throughout their lifecycle. There is typically one Applications Analyst or team of analysts for every key application. This role plays an important part in the application-related aspects of designing, testing, operating and improving IT services. It is also responsible for developing the skills required to operate the applications required to deliver IT services.
	:There is typically one Applications Analyst or team of analysts for every key application. This role plays an important part in the application-related aspects of designing, testing, operating and improving IT services.
	~~:The role~~ is also responsible for developing the skills required to operate the applications required to deliver IT services.
	<p> </p>		<p> </p>

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	<!-- This page is assigned to the following categories: -->		<!-- This page is assigned to the following categories: -->
	[[Category:ITIL V3]][[Category:ITIL process]][[Category:Service Operation\|Technical Management]][[Category:ITIL Application Management\|!]]		[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:Service Operation\|Technical Management]][[Category:ITIL Application Management\|!]]
	<!-- --- -->		<!-- --- -->

Andrea: /* Process Description */

2011-10-13T12:40:30Z

Process Description

← Older revision		Revision as of 14:40, 13 October 2011
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	== ITIL Application Management ==		== ITIL Application Management ==

	==== Process ~~Description~~ ====		==== Application Management Process ====

	Application Management (treated in ITIL as a "function") plays an important role in the management of applications and systems.		Application Management (treated in ITIL as a "function") plays an important role in the management of applications and systems.
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	<span id="Sub-Processes">''No sub-processes are specified for [[ITIL Application Management\|ITIL Application Management]].''</span>		<span id="Sub-Processes">''No sub-processes are specified for [[ITIL Application Management\|ITIL Application Management]].''</span>

			<p> </p>

			==== Downloads ====

			Use the following links to open the process overview of Application Management showing the most important interfaces:

			* [[Media:Application-management-itil.jpg\|ITIL Application Management (.JPG)]]
			* [https://wiki.en.it-processmaps.com/images/pdf/process_overview_application_management_itil.pdf ITIL Application Management (.PDF)]

	<p> </p>		<p> </p>
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	:There is typically one Applications Analyst or team of analysts for every key application. This role plays an important part in the application-related aspects of designing, testing, operating and improving IT services.		:There is typically one Applications Analyst or team of analysts for every key application. This role plays an important part in the application-related aspects of designing, testing, operating and improving IT services.
	:The role is also responsible for developing the skills required to operate the applications required to deliver IT services.		:The role is also responsible for developing the skills required to operate the applications required to deliver IT services.
			<p> </p>

			{\| border="1" align="center" cellpadding="5" cellspacing="0" style="text-align:center;" valign="top"
			\|-
			\| valign="top" colspan="2" style="background:#ffffdd;" align="center"\| '''Responsibility Matrix: ITIL Application Management'''
			\|-
			! width="65%" align="center" style="background:#ffffee;" \| ITIL Role / Sub-Process
			! style="background:#ffffee;" \| [[ITIL Application Management#Applications Analyst\|Applications Analyst]]
			\|-
			\| align="left" \|[[ITIL Application Management\|Application Management]]<br /> ''(no sub-processes specified)''
			\| A[[ITIL Application Management#Accountable\|<small>[1]</small>]]R[[ITIL Application Management#Responsible\|<small>[2]</small>]]
			\|-
			\|}

	<p> </p>		<p> </p>

	~~==== Downloads ====~~		'''Remarks'''

	~~Use~~ the ~~following links to open~~ the ~~process overview~~ of Application Management ~~showing the most important interfaces:~~		<span id="Accountable">[1] ''A: Accountable'' according to the RACI Model: Those who are ultimately accountable for the correct and thorough completion of the ITIL Application Management process.</span>

	* [~~[Media~~:~~Application-management-itil.jpg\|~~ITIL Application Management ~~(.JPG)]]~~		<span id="Responsible">[2] ''R: Responsible'' according to the RACI Model: Those who do the work to achieve a task within ITIL Application Management.</span>
	* [https://wiki.en.it-processmaps.~~com/images~~/~~pdf/process_overview_application_management_itil.pdf ITIL Application Management (.PDF)]~~

	<p> </p>		<p> </p>

Andrea at 12:53, 5 October 2011

2011-10-05T12:53:48Z

← Older revision		Revision as of 14:53, 5 October 2011
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	==== Process Description ====		==== Process Description ====

	~~[[Image:Application-management-itil.jpg\|right\|thumb\|375px\|alt=~~Application Management ITIL~~\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_application-~~management~~-itil~~.~~pdf ITIL Application Management]]]~~		Application Management (treated in ITIL as a "function") plays an important role in the management of applications and systems.

	<span id="Sub-Processes">''No sub-processes are specified for [[ITIL Application Management]].''</span>		[[Image:Application-management-itil.jpg\|right\|thumb\|375px\|alt=Application Management ITIL\|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_application_management_itil.pdf ITIL Application Management]]]
			While some Application Management activities are covered by various ITIL processes, others are not - which is why at IT Process Maps we decided to introduce an Application Management process as part of the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3].

			This ITIL Application Management process contains all Application Management activities not included in other ITIL processes. Application Management activities embedded in other processes are shown there, with responsibility assigned to the [[ITIL Application Management#Applications Analyst\|Applications Analyst]] role.

			<p> </p>

			<span id="Sub-Processes">''No sub-processes are specified for [[ITIL Application Management\|ITIL Application Management]].''</span>

	<p> </p>		<p> </p>
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	* [[Media:Application-management-itil.jpg\|ITIL Application Management (.JPG)]]		* [[Media:Application-management-itil.jpg\|ITIL Application Management (.JPG)]]
	* [https://wiki.en.it-processmaps.com/images/pdf/~~process_overview_application-management-itil~~.pdf ITIL Application Management (.PDF)]		* [https://wiki.en.it-processmaps.com/images/pdf/process_overview_application_management_itil.pdf ITIL Application Management (.PDF)]

	<p> </p>		<p> </p>